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Standers 580 manual

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Table of contents for the manual

  • Page 1

    AirCard® 580 Wireless Modem User Guide 2130374 v2 .1[...]

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    [...]

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    Preface v2.1 May.04 i Important Notice Due to the nature of wirele ss communications, transmission and reception of data can nev e r be guaranteed. Data may be delayed, corr upted (i.e., have er rors) or be totally lost. Although significant delay s or losses of da ta are rare when wireless devices such as the Sier ra Wi reless modem are used i n a[...]

  • Page 4

    User Guide ii 2130374 REVENUE OR ANTICIP A TED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT , EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIA TES HAS BEEN ADVISED OF THE POSSIBILITY OF SU CH DAMAGE S OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD P ARTY . Not withstanding the foregoing, in no event shall [...]

  • Page 5

    Preface v2.1 May.04 iii Contact Infor mation Y our comments and suggestions on improving this documen- tation are welcome and appreciated. Please e-mail y our feedback to documentation@sierrawireless.com . Thank y ou. Consult our website for up-to- date product descriptions, documentation, application notes , firmw are upgrades, trouble- shooting t[...]

  • Page 6

    User Guide iv 2130374[...]

  • Page 7

    v2.1 May 04 2130374 T able of Contents 1: Introducing the AirC ard 580 Wireless Modem . . . . . . . . . . . . . . . . . . . . . . . .1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 8

    AirCard 580 User Guide v2.1 May 04 2130374 Auto-connect alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Auto-connection failure alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Call lost alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 9

    v2.1 May 04 1 1 1: Intr oducing the AirCar d® 580 Wir eless Modem •W e l c o m e • Package contents • Feature summary • System components • Care and maintenance We l c o m e Note: Do not insert the AirCard into your PC Card slot prior to installing the software. It is important to install the software and driver in the corre ct order . ([...]

  • Page 10

    User Guide 2 2130374 A T ype II PC card wir eless modem The AirCard fits into the standard ( T ype II) PC Card slot available on most notebook PCs. Once installed and configured, the AirCard 580 conne cts to the high-speed third generation (3G) CDMA wireless netw ork. Y ou just insert the AirCard 580, allow W atcher to autolaunch, click connect, th[...]

  • Page 11

    Introducing the AirCard® 580 Wireless Modem v2.1 May 04 3 • A 32-bit Cardbus electrical interface that extends battery life. • An Activation W i zard (page 14) to assist with configuring your CDMA accounts. • Customized settings for aler ts, auto-connection, and more. • Supports V enturi Wireless TM network optimization software to boost p[...]

  • Page 12

    User Guide 4 2130374 The AirCard comes with a CD containing this softw are: • The W atcher application requir ed to manage th e A irCard and monitor your connections. ( This User Guide outlines the details of W atcher). • The driver softw are that enables communication betw een the AirCard and your W indows ® operating system. The driver and a[...]

  • Page 13

    Introducing the AirCard® 580 Wireless Modem v2.1 May 04 5 Car e and maintenance As with any electronic device, the AirCard must be handled with care to ensure reliable operation. Follow these guideli nes in using and storing the AirC ard: • Do not apply adhesive labels to the AirCard. This may cause the AirCard to become jammed inside the card s[...]

  • Page 14

    User Guide 6 2130374[...]

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    v2.1 May. 04 7 2 2: Getting Started • The AirCard 580 software • Y our account and coverage area Before you can begin using the AirCard 580 wireless modem, you mu st : 1. Install the W atcher software and the AirCard driv ers. 2. Obtain a CDMA account (if this wasn’ t done when y ou purchased the card). 3. Activate an account and configure th[...]

  • Page 16

    User Guide 8 2130374 Note: Additional fees may apply when roaming. • Roaming agreeme nt - If y ou are within the cov erage area of a network that is not operated by V erizon Wireless , y ou can only obtain ser vice if y our plan includes roaming. • Account provi sions - Y our account may restrict your usage to certain networks or limit the amou[...]

  • Page 17

    User Guide v2.1 May.04 9 3 3: Installation Pr ocedur es • Overview • Part 1: AirCard 580 software inst allation • Part 2: Inserting and removing the AirCard 580 and driver installation • Part 3: Ac tivating the AirCard 580 with a service provider Overview This chapter is separat ed into three parts that guide you through the steps necessary[...]

  • Page 18

    User Guide 10 2130374 P art 1: AirCar d 580 sof twar e installation Windows 98 SE, Me, 2000, and XP installation pr ocedures T o install W atcher and the AirCard 580 drivers: Windows 2000 & XP: Y ou may require administrative privileges to install the AirCard 580. 1. The Installation CD launches automatically . Select Install Watcher and a welc[...]

  • Page 19

    Installation Procedures v2.1 May.04 11 Windows Me: It is recommended that your re start your PC at this time before proceeding with the in sertion of the AirCard 580 and driver installation. Windows 98 SE: Allow your notebook PC to fully restart before proceeding with the insertion of th e AirCard 580 and drive r instal- lation. 4. Sk i p to s t e [...]

  • Page 20

    User Guide 12 2130374 P art 2: Inserting and r e moving the AirCar d 580 and driver installation This section outlines proper insertion and remov al of the AirCard 580 into your notebook PC and explains the steps of driver installation. Inserting the AirCar d 580 T o insert the AirCard 580 into you r notebook PC : Note: Before inserting the AirCard[...]

  • Page 21

    Installation Procedures v2.1 May.04 13 4. Select the following menu selection from the ʺ Unplug or Eject Hardware ʺ window for your o perating system and click Stop to pr oceed: · Windows 98 SE and Me ONL Y : Select ʺ Wireless PC Card USB Open Host Controller ʺ · Windows 2000 ONL Y : Select “S tandard OpenHCD USB Host Controller” · Windo[...]

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    User Guide 14 2130374 Windows 98 SE/2000/Me: Once you have inserted th e card properly your Windows operating system will no tify you that new hardware has been detected. Please wait for th e “Found New Ha rdware” function to complete the automate d tasks. (Multiple windows will appear briefly . Once complete you will be prompted to begin activ[...]

  • Page 23

    Installation Procedures v2.1 May.04 15 Note: If you receive a message explaining that "Activation Failed" check to ensure that you are in a strong signal area. Y ou are now ready to use the Sierra W ireless AirCard 580! For further assistance, contact V erizon Wireless, toll-free, 1-(800) 2- JOIN-IN (256-4646) .[...]

  • Page 24

    User Guide 16 2130374[...]

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    v2.1 May.04 17 4 4: W atcher™ Basics • Launching and exiting W atcher • Connect and disconnect • Components of the W atcher window • System tray mode L aunching and e xiting W a tcher W atcher is the application that allows you to manage and monitor the connection betw een the AirCard 580 wireless modem and the CDMA netw ork. Y ou use W a[...]

  • Page 26

    User Guide 18 2130374 Exiting W atcher In order to close and exit W atcher , you must ensure that you are disconnected from the netw ork. (See “Connect / Disconnect” in this chapter on page 1 8 ). 1. Click the W atcher system tray icon found in the system tray and a menu appea rs: Figure 4-1: System tray shortcut menu 2. Select Exit from the me[...]

  • Page 27

    Watcher™ Basi cs v2.1 May.04 19 Note: A “No Service” message appears when the AirCa rd 580 cannot locate the network. 1. Click the Connect button to establish a connection. Figure 4-2: Watcher in Full Mode view - Connect action button 2. W atcher will take a few moments to connect to the network. Once a connection is e stablished, the dialog [...]

  • Page 28

    User Guide 20 2130374 Components of the W atcher window Figure 4-4: Full Mode view of Watcher Each time W atcher launches, it launches in Full Mode view . In Full Mode view all menus, indicator s, and buttons are display ed. The window contains: · The indicator area which contains icons showing y our signal strength, coverage, and roaming status. [...]

  • Page 29

    Watcher™ Basi cs v2.1 May.04 21 Indicator ar ea and icons Depending on the AirCard 580’ s operating status, various icons are display ed in the Indicato r Area. T able 4-1: Indicator Area Icons Icon Meaning The Signal Strength icon displays when Watcher is turned on. The ba rs indicate the strength of the radio signal. Four bars si gnify that t[...]

  • Page 30

    User Guide 22 2130374 Service status ar ea and counters Figure 4-5: Full Mode view - service status and counters The Service Statu s Dialog area dis plays messa ges related to t he status or progress of a connection. The Roaming St atus indicator show s whether you are roaming ont o the network of a service provi der other than your own. When the i[...]

  • Page 31

    Watcher™ Basi cs v2.1 May.04 23 Service status dialog T able 4-2: Service St atus Dialog and Associated Icon Connection timer The connection timer displays th e duration of the current data call and begins as soon as a conne ction is established. The time format is 00hrs: 00min: 00sec. Byte counter The byte counter displ ays the amount of data tr[...]

  • Page 32

    User Guide 24 2130374 Action buttons The action buttons allow you to customize W atcher and monitor your conne ctions. Connect / disconnect When a connection has not been made, the action button reads Connect . T o initiate a connection, click Connect . Once a connection is established, the button changes to read Disconnect . Select Disconnect to t[...]

  • Page 33

    Watcher™ Basi cs v2.1 May.04 25 T able 4-3: Settings Menu - General T ab Options Option Choices Description St art in System T ray Mode On Off (default to F ull Mode at launch) When this option is enabled, Watcher will launch from the system tray . (See System T ray Mode on page 26).This feature is turned off by default (it is unchecked) and Watc[...]

  • Page 34

    User Guide 26 2130374 About tab The About T ab lists useful inf o rmation about your device and provides direct access to a digital help file. Call log Tip: Y ou are able to sort/ organize the view (ascending and descending by any of the above columns). The call log lists a summary of al l data calls made. A window appears displaying the following [...]

  • Page 35

    Watcher™ Basi cs v2.1 May.04 27 T o reset the counter (and begin counting from 0): 1. Select Reset . 2. Select Yes to confirm that you w ant to delete the entries. The Last Reset T ime is then updated with the cu rrent date and time. Help The Help button provides access to W atcher Help, a digital help guide. Click Hel p and the About T ab in the[...]

  • Page 36

    [...]

  • Page 37

    Watcher™ Basi cs v2.1 May.04 29 Help Open the About tab in the Settings window . The About tab displays a direct link to the digital W atcher Help guide. Exit Close the W atcher application. Once you have exited W atcher , the System T ray Icon disappears. Menu Item Action[...]

  • Page 38

    User Guide 30 2130374[...]

  • Page 39

    v2.1 May.04 31 5 5: Alert Windows • Understanding alert windows Understanding alert windows Alerts are windows generated by W atcher in response to your selections. Close an aler t window by selecting Yes, No, or OK . Y ou also hav e the option to “turn off ” an alert so that it nev er appears again either from the alert window itself, or by [...]

  • Page 40

    User Guide 32 2130374 W ARN ING: Removing theAirCard 580 improperly may damage your notebook PC. See page 12 for complete instructions on p roper removal of the AirCard 580 from your notebook PC. Connection in pr ogr ess alert A “ Connection in Progress ” or “ Connection is still Active ” alert occurs if you attempt to y our select Exit or [...]

  • Page 41

    Alert Windows v2.1 May.04 33 Security lock enabled alert A connection cannot be made while the security lock feature is enabled. If a connection attempt is made while the security lock is on, an alert appears explaining that the card is locked. Y ou may disable the feature from the Settings menu. Security enter lock code For security purposes, you [...]

  • Page 42

    User Guide 34 2130374[...]

  • Page 43

    User Guide v2.1 May.04 35 6 6: T r oubleshooting T ips The W atcher Help fil e includes descriptions of most common error messages and troubleshootin g tips, including answ ers to frequently asked questions. Look in the table of contents under Frequently Asked Question s and Troubleshooting . For help with other problems: • Consult the Sierra Wi [...]

  • Page 44

    User Guide 36 2130374 (For further information on specif ic operating systems, c onsult Windows® Help ( Start > Help ). A “L ocation Information ” window has popped up asking for dialing infor mation. Do I need to put any infor mation in this window? Wi ndows 98 SE & Wi ndows Me ONL Y : During W atcher software loading, if the computer [...]

  • Page 45

    Troubleshooting Tips v2.1 May.04 37 Why won’t my laptop hibernate or go into standby since I loaded W atcher software? Due to power control issues with W indows 2000 SP2 (Service P ack 2) and earlier regardin g USB device management, a standby / hibernate blocker has been written into W atcher software. If the laptop is upgraded to Windows 2000 S[...]

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    User Guide 38 2130374[...]

  • Page 47

    User Guide v2.1 May.04 39 7 7: T echnical Specifications • LED operation • Radio frequency and electrical specifications • Environmental specifications This chapter describes the function of the LED, and provides technical product data for the AirCard 580 wireless modem . LED operation The AirCard 580 has a single red/green LED on the anten n[...]

  • Page 48

    User Guide 40 2130374 R adio fr equency and electrical specifications Envir onmental specifications T able 7-2: Radio frequency and electrical specifications Approvals Compliant with: IS-95A, IS-96B, IS2000, Release 1.0 (CDMA 1XRTT) IS-707-A Data, IS-856 (CDMA 1xEV -DO) IS-866, IS-878, IS-890 CDMA Developers Group FCC (ID: PNF-PC3220P) Vo l t a g e[...]

  • Page 49

    v2 .1 May.04 41 8 8: R egulator y and Safety Infor mation • Regulatory notices • Safety hazards United States of America FCC This Section outlines important regulatory notices concerning you r n ew Ai rC ar d. Re g u la t o r y N o t i c es This device complies with P arts 15, 22, and 24 of the FCC rules. This PC card has been tested wi th the [...]

  • Page 50

    User Guide 42 2130374 CAUTION: Unauthorized modification or changes not expr essly approved could void compliance with RF exposur e guidelines. W ARN ING: This equipment has b een tested and found to com ply with the limits pursuant to Part 15, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful i[...]

  • Page 51

    Regulatory and Safety Information v2.1 May.04 43 Safety Infor mation This section outli nes important liabil ity and safety guidelines concerning your ne w PC Card. Important Notice Because of the nature of wireless communications, trans- mission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., hav e errors) or t[...]

  • Page 52

    User Guide 44 2130374[...]

  • Page 53

    v2.1 May.04 45 A Appendix A: Glossar y 1xEV-DO Evolution Data Optimized -- An ev olution of cdma2000® 1x technology and is an 3G standa rd. 1xEV -DO provides peak data rates of up to 2.4 Mbps. Al so known as high data rate, or HDR, providing high-speed, hig h-ca pacity wireless Internet connectivity , and is optimized fo r packet data services. EV[...]

  • Page 54

    User Guide 46 2130374 CnS Control and Stat us —A proprietary protocol for managing Sierra W i reless devices. COM The serial communications port of a co mputer . directory number See MIN DNS Domain Name Server —Internet server that supplie s the mapping of domain names to IP addresses. dormancy The packet data connection ha s the logical PPP se[...]

  • Page 55

    Glossary v2.1 May.04 47 3. A computer that contains data or files to be accessed by client computers. Also known as a serv er . HTTP Hypertext T ransfer Protocol - A set of rules for transferring files (text, graphic images, sound, video, and other multimed ia files) on the W orld Wi de W eb. IC 1. Industry Canada 2. Integrated Circuit IMSI Interna[...]

  • Page 56

    User Guide 48 2130374 OEM Original Equipment Manufacturer —A company that manufactures a product and sells it to a reseller . originate The origin of a connection or message. Mobile originated means the connection of message starts fr om the mobile and goes to the network for termination at the destination. Contrast with te rminate. packet A shor[...]

  • Page 57

    Glossary v2.1 May.04 49 contrast to UDP , TCP ensures both ends of the connection are present and active on the ne twork. TCP ensures deliv ery of datagrams. TIA T elecomm unications Industry Association —A standards setting trade organization, whose members provide communi- cations and information technolog y products, systems, distri- bution se[...]

  • Page 58

    User Guide 50 2130374[...]

  • Page 59

    v2.1 May.04 51 Inde x A account, 7, 14 See also activation action bu ttons, 24 See also settings call log help connect disconnect activation, 4, 7-9, 14, 26 Activation Co de, 14 Activation Wi zard, 14, 26 administrative privileges, 10 aircraft, using th e AirCard in, (i), 43 alerts, 31 3G service, 31 auto-con nect, 31 auto-connection failure, 31 ca[...]

  • Page 60

    User Guide 52 2130374 indicator area, 20-22 indicators connection indi cator, 22 roaming in dicator, 22 service indicator, 21 signal stren gth indicato r, 21 inserting the AirC ard 580, 12, 41 installation software (Wat cher), 10 driver, 12 interface See views; Full Mode view; system tray view L lock See security lock M minimize See system tray s h[...]

  • Page 61

    Index v2.1 May.04 53[...]

  • Page 62

    User Guide 54 2130374[...]