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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Star Micronics TCP2000 Series, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Star Micronics TCP2000 Series one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Star Micronics TCP2000 Series. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Star Micronics TCP2000 Series should contain:
- informations concerning technical data of Star Micronics TCP2000 Series
- name of the manufacturer and a year of construction of the Star Micronics TCP2000 Series item
- rules of operation, control and maintenance of the Star Micronics TCP2000 Series item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Star Micronics TCP2000 Series alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Star Micronics TCP2000 Series, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Star Micronics service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Star Micronics TCP2000 Series.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Star Micronics TCP2000 Series item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
THERMAL REWRITE CARD READER / WRITER TCP100/2000 series Installation Guide & Specifications Thank you for choosing the TCP100/2000 Thermal rewrite card system. This “Installation Guide & Specifications” includes very important instructions for safety . Please read this manual before you start the system, and follow the instructions. Sta[...]
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Page 2
C • O • N • T • E • N • T • S 1. HANDLING NOTES --------------------------------------------------------- 1 2. OUTLINE ---------------------------------------------------------------------- 4 3. UNP ACKING ------------------------------------------------------------------ 5 4. APPEARANCE AND NOMENCLA TURE -----------------------------[...]
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Page 3
1 HANDLING NOTES At the installation: 1) Install the TCP100/2000 reader/writer on a flat surface. Minimize any shock or vibration to the reader/writer , as shock or vibration may cause injury and/or failure. 2) Keep the TCP100/2000 reader/writer away from hands of the children. 3) Do not use or leave the TCP100/2000 reader/writer in direct sunshine[...]
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Page 4
2 During the operation: 1) Do not use any other card but specified by Star Micronics Co., Ltd. It may cause malfunction, failure, etc. 2) Do not use wet or oily stained card. Do not touch card with wet or stained hand. It may cause malfunction, failure, etc. If the card gets stained, please perform cleaning of the card and the unit. (For the clean-[...]
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Page 5
3 10) When the unusual (such as noise, stench, smoke, fire, etc.) is found, turn off the power immediately . Then disconnect the plug. If the TCP100/ 2000 reader/writer being kept using, it may cause failure, skin burn, etc. Contact our sales/tech support team for repair . 1 1) Connect and disconnect the power cable only with power turned off and w[...]
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Page 6
4 OUTLINE The TCP100/2000 series is a reading/writing device for specified IC card or reading device for ISO magnetic stripe type card. It also has print/erase capability to human readable area on the surface of the card. This series is compatible with most host computers and various P .O.S. systems. (TCP2000 series does not support for IC card.) T[...]
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Page 7
5 2 5 4 3 1 UNP ACKING After unpacking the unit, check that all the accessories are included in the individual box. Housed unit (TCP100/2000 series) 1 TCP100/2000 unit 2 Power cable 3 Cleaning cards (2 pcs) 4 Cleaning liquid 5 Installation Guide & Specifications (this manual) 3[...]
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Page 8
6 0 6 1 5 4 8 3 7 2 0 A 8 7 9 APPEARANCE AND NOMENCLA TURE Housed unit TCP100/2000 series [TCP100] [TCP2000 back] 1 Switch Cover This cover protects the power switch of the system. Push to open and close. 2 Power Switch This switch turns the power of the system ON/OFF . 3 POWER LED This LED indicates that the power of the system is on. 4 READY LED [...]
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Page 9
7 CONNECTION TO EXTERNAL UNITS AND SETTING (Housed unit TCP100/2000 series) <Connecting the interface cable> 1 T urn OFF the power of the host computer and the reader/writer . 2 Plug in an end of the interface cable to the reader/writer connector and the other end to the serial port of the host computer . 3 Fasten two screws located at both t[...]
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Page 10
8 Cleaning switch Front cover CLEANING 6-1 Using the cleaning card T wo cleaning car ds and one bottle of cleaning liquid for cleaning the mag- netic head, rollers, etc. are supplied in the enclosed plastic bag. (1) Dimensions of cleaning card (2) Frequency of cleaning 1. Daily or every 300 times of printing. 2. When read/write errors occur continu[...]
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Page 11
9 TROUBLE SHOOTING Difficulties when the power is turned ON. Symptom Possible cause Remedy Power LED lamp does notlight up. Power LED lamp light up. Card is not accepted Card is accepted Card is not accepted Card is accepted, but main unit does no t properly run. Power cable is not properly plugged in. Power cable is broken. Power fuse is blown. LE[...]
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Page 12
10 TCP100 TCP2000 Card type PVC (thick card) PET (thin card) Card feeding part Driving method Feed roller Card inserting Face up in one direction direction Card feed speed 350mm/s (high speed) 350mm/s (high speed) 40mm/s (low speed) 30mm/s (low speed) Magnetic recording part ISO T rack 1,2 : read ISO T rack1, T rack2, T rack 3 : read/write Track 3 [...]
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Page 13
Special Products Operating Div . Card System Sales Section 536 Nanatsushinya, Shimizu, 424-0066, Japan T el: 81-543-47-0122 , Fax: 81-543-48-5013 http://www .star-micronics .co .jp 2000.07 59082055[...]