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Star Micronics TUP992 manual

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Table of contents for the manual

  • Page 1

    1 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088371 Date: 12/3/2007  TUP900 Revision 1.2[...]

  • Page 2

    2 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088372 Date: 12/3/2007 • Getting Started o Cable Connections - 4 o Loading Paper – 5 o Paper Feed Sensor Adjustment - 7 • Driver Installation o Driver Setup - 9 • Troubleshooting o Troubleshooting Printing Problems - 16 o Control Panel - 17 o Error Conditions - 19 o Dip [...]

  • Page 3

    3 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088373 Date: 12/3/2007  Getting Started[...]

  • Page 4

    Assembly – Installing the Interface Place the interface sub-assembly into the interface slot as shown. Take care to be sure the interface cartridge is seated properly into its connector. Using a #2 Phillips scr ewdriver, install the mounting screws included with the printer. Interface Type… Parallel Serial USB Ethernet Printer Components: Cable[...]

  • Page 5

    Assembly – Paper Roll Setup It is necessary to adjust the paper roll holder for the width of the pape r you use. If the setting position is incorrect, the paper roll will be supplied improperly to the mechanism which in turn causes paper transport problems. Thus, it is should be properly adjusted. The following table shows the paper roll holder a[...]

  • Page 6

    Assembly – Paper Rol l Setup Continued Once the paper roll holder is properly configured for the roll to be used, simply insert the roll holder into the paper core as show. Be sure that the cut end of the paper roll is properly cut to ensure proper paper loading. To a id in the installation of the paper roll, the TUP900’s mechanism is hinged to[...]

  • Page 7

    TUP900 Paper Feed Sensor Adjustment – See photos below This is a multi-step process: 1. Ensure that the paper is loaded on the spindle and that the two black plastic sleeves are positioned on eithe r sid e of the paper roll in order to keep the roll centered on the spindle and fr om sliding left or right. 2. Power on the printer. If the paper doe[...]

  • Page 8

    8 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088374 Date: 12/3/2007    Driver Installation[...]

  • Page 9

    9 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088375 Date: 12/3/2007 DRIVER  INSTALLATION:   Step  1   To  download  drivers  from  our  website  –  go  to  the  below  link:  http://www.starmicronics. com/printers/printers_ pages/support/drvr_fra mes/drvr_framset.html[...]

  • Page 10

    10 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088376 Date: 12/3/2007 Step  4  When  your  printer  has  been  successfully  installed,  it  will  create  a  printer  icon  in  Printers  and  Faxes.  If  you  would  like  to  print  a  test  pa[...]

  • Page 11

    11  Step  3  If  you  intend  to  use  the  status  monitor  function  to  get  status  from  the  printer  (recommended  for  parallel  and  USB)  Please  choose  the  driver  accordingly  and  say  YES  to  the  question  re  Status  Monito[...]

  • Page 12

    12 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088378 Date: 12/3/2007 Step  7  Click  on  the  last  opt ion  –  Install  from  a  list  or  speci fic  location  (Advanced)  and  click  Next     Step  8  Next,  choose  the  last  option ?[...]

  • Page 13

    13 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 088379 Date: 12/3/2007  Step  9  Click  on  Have  Disk..     Step  10  Click  on  Browse     Step  11  At  the  top  in  Look  in,  click  on  Desktop  Open  the  Star  folder  Op[...]

  • Page 14

    14 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883710 Date: 12/3/2007   Step  12  Choose  the  TUP900  with out  Status  Monitor  and  click  Next  Then  click  Next  to  finish  the  driver  installation.  You  will  click  Finish  to  close [...]

  • Page 15

    15 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883711 Date: 12/3/2007    Troubleshooting[...]

  • Page 16

    1 6 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883712 Date: 12/3/2007  TROUBLESHOOTING:   Below  is  a  list  of  common  issues  that  may  occur  with  the  TUP900  and  resolutions  for  those  issues:   Issue:  Custo mer  does  not  use  [...]

  • Page 17

    Power LED Error LED Red Green SW2 SW1 CHAPTER 6 OPERA TION SPECIFICA TIONS 6-1 Operation Panel Specifications --------------------------------------------------------------------------------------------------------------- 1 When Power is ON Hex Dump Mode -------------------------------------------------------------------------- 2 When Power is ON ([...]

  • Page 18

    1 When Power is ON SW Input Operation SW1 Self-test Print SW2 Hex Dump Mode 2 When in Sensor Adjustment Mode and Power is ON (Sensor Adjustment Mode is selected using by setting the DIPSW1-4 on the main board to OFF .) SW Input Operation No SW Input Sensor Adjustment Mode for PE/Black Mark 3 When Online SW Input Operation SW1 Paper Feed (*1) SW1 + [...]

  • Page 19

    This error automatically cancels E errors by varying the status internally on the printer . Error LED Cause How to Recover Power Error Printing Stops Because Blink OFF Head Thermistor Automatic Recovery Detection of High 500msec T emperature when Head Thermistor T emperature Head Detected (When T emperature Detected to detected to be Drop (When det[...]

  • Page 20

    This error requires the printer to be reset after executing a determined error recovery means because a fatal error has occurred. The printer many need to be repaired if the same error occurs even after resetting the printer . Error LED Cause How to Recover Power Error Auto-cutter Errors OFF Blink Cutter failure Check/repair the cutter 125msec Pres[...]

  • Page 21

    Dip Switch Setting: 1) When mounted with a parallel interface <At Ex-factory: All are turned ON.> DIPSW1 Function ON OFF DIPSW1-1 Emulation See table below *2 DIPSW1-2 Emulation See table below *2 DIPSW1-3 (Reserved: Fixed at ON) - - DIPSW1-4 Sensor Adjustment Mode Enabled Disabled DIPSW1-5 Reset by INIT Signal Enabled Disabled DIPSW1-6 BUSY [...]

  • Page 22

    3 ) When mounted with a U S B interface <At Ex-factory: All are turned ON.> DIPSW1 Function ON OFF DIPSW1-1 Emulation See table below *3 DIPSW1-2 Emulation See table below *3 DIPSW1-3 (Reserved: Fixed at ON) - - DIPSW1-4 Sensor Adjustment Mode Enabled Disabled DIPSW1-5 USB mode (*2) See table belows DIPSW1-6 DIPSW1-7 (Reserved: Fixed at ON) -[...]

  • Page 23

    Testing – Printing a Printer Self-Test Page The TUP900, like all Star printers, has a built-in di agnosis printout that can be manually printed to check the printer’s current configuration. This “Self- Test” page also allows the us er to confirm that the printer is in fact operating properly. To print a printer self-test, simply follow the [...]

  • Page 24

    24 Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 088371 Date: 12/3/2007 Example of Self-Test:[...]

  • Page 25

    25 Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 088371 Date: 12/3/2007 Recommended Settings:[...]

  • Page 26

    2 6 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883714 Date: 12/3/2007 Specifications[...]

  • Page 27

    BASIC SPECIFICATIONS Printing Specifications (1) Print Method: Direct Thermal Line Printing (2) Dot Configuration: 832 dots/line (3) Dot Density: 8 dots/mm (203 DPI) (4) Printing Region: Maximum 104 mm (See figure below) Notes 1) The mechanism can handl e paper widths of 79.5 ±0.5 to 111.5 ±0.5 mm. However, it is recommended that a print layout i[...]

  • Page 28

    2 8 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883715 Date: 12/3/2007 Maintenance[...]

  • Page 29

    P îë P ïïò Ó ß×ÒÌÛ ÒßÒÝÛ Ð»®º±®³ ¬¸» º ±´´±©·²¹ ³¿·²¬»²¿²½» °» ®·±¼·½¿´´§ò Ó¿·²¬»²¿²½» л®·±¼-æ Ûª»®§ - ·¨ ³±²¬¸- ±® ¿º¬»® ¿ ³ ·´´·±² ´·²»- ±º °®·²¬·²¹ò Ô±½¿¬·±² ±º Ó¿·²¬»²¿²½»æ Û¿½ ¸ ¼»¬»½¬±® ¿²[...]

  • Page 30

    Left View Rig ht View Front View 30 Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 088371 Date: 12/3/2007[...]

  • Page 31

    3 1 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883716 Date: 12/3/2007 If  the  green  knob  on  the  side  of  the  presenter  (in  the  picture  below)  spins  when  the  printer  is  powered  up,  this  is  an  indication  that  the  sen so[...]

  • Page 32

    Status Monitor Setup 3 2 Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 0883721 Date: 12/3/2007[...]

  • Page 33

    3 3 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883717 Date: 12/3/2007 STATUS  SETUP  Please  refer  to  the  following  instructions  for  a  step  by  step  guide  on  how  to  configure  and  use  the  Status  function.   You  will  need[...]

  • Page 34

    3 4 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883718 Date: 12/3/2007  Extract  the  files  for  a  manual  install  • Connect  the  printer  and  follow  the  prompts  to  allow  the  printer  driver  to  install.  • Print  a  windows  test[...]

  • Page 35

    3 5 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883719 Date: 12/3/2007    Recommended  settings:   It’s  recommended  that  yo u  enable  the  Loop  HOLD  eject  setting .  This  way  if  a  customer  does  not  take  the  ticket  it  will ?[...]

  • Page 36

    3 6 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883720 Date: 12/3/200 7   The  printer  will  eject  or  retract  depend ing  on  the  memory  switch  setting.  A  complete  list  of  Presenter  commands  are  at  the  end  of  this  document. ?[...]

  • Page 37

    3 7 Star Micronics America, Inc., 11 50 King Georges Post Rd, Edison, NJ 0883721 Date: 12/3/2007 You  can  create  errors  on  the  printer  such  as  paper  low  and  paper  in  presenter  an d  you  should  be  able  to  see  the  status  change  inside  your  own ?[...]