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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Sterling Elite XS, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Sterling Elite XS one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Sterling Elite XS. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Sterling Elite XS should contain:
- informations concerning technical data of Sterling Elite XS
- name of the manufacturer and a year of construction of the Sterling Elite XS item
- rules of operation, control and maintenance of the Sterling Elite XS item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Sterling Elite XS alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Sterling Elite XS, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Sterling service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Sterling Elite XS.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Sterling Elite XS item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Owner ’ s Manual Elite XS ENGLISH 3 & 4 Wheel[...]
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Page 2
30 Iss 4[...]
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Page 3
26 Iss 4 How to use this manual W e at Sunrise Medical want you to get the best out of your S terling Elite XS. This Owner ’ s Manual will familiarise you with the Scoota and it s features. It contains guidance on everyday usage and general care in addition to information on the high quality standards which we adhere to and details about the warr[...]
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Page 4
27 Iss 4 Introduction page 1 Guarantee page 2 Features page 3 Safety warning and user guidance page 4 - 8 Adjustments to your Scoota page 8 Tiller control functions page 9 - 10 Operating your Scoota page 11 - 13 Guidance for safe operation and use page 14 - 15 Programmable Controller page 16 Batteries and charg ing page 17 - 20 Routine maintenance [...]
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Page 5
1 Iss 4 Thank you for choosing a Sunrise Medical Sterling Elite XS. Before using your Scoota please read this manual carefully . It will provide you with all the information you will require however , if you have any queries about the use, maintenance or safety of your Scoota please contact your local Sunrise Medical Service Agent. If you have any [...]
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Page 6
2 Iss 4 Guarantee Please remember to fill in and post the guarantee registration card enclosed with this manual. Sunrise Medical Limited recommend that you do not undertake maintenance tasks other than those explained in this manual. Y our local authorised Sunrise Medical service agent is fully trained by Sunrise Medical to carry out detailed maint[...]
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Page 7
3 Iss 4 T yres (Page 7) Batteries and Charging (Pages 17 - 20) Flip up armrests (Page 8) Seating (Page 8) Freewheel Lever (Page 1 1 ) Seat Swivel Lever (Page 8) Bumper Tiller adjustment (Page 9) Control fascia Panel (Pages 9 - 10) Control Levers (Page 9) Features Fig. 1 Emergency Secondary Braking System Handbrake (Page 13)[...]
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Page 8
4 Iss 4 Safety warning and user guidance Getting on your Elite scoota 1. Ensure that the key is turned to the off position. 2. Stand at the side of the scoota. 3. Pull the seat rotate lever upwards and rot ate the seat until it faces you (Photo 1). 4. Make sure that the seat is locked securely into position. 5. Position yourself comfortably in the [...]
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Page 9
5 Iss 4 Safety warning and user guidance General safety warnings Safety is important with any vehicle that is power driven. Below are some essential tips to safeguard your use. These are not conclusive and should be read in conjunction with the sections, which explain how to adjust, operate and maintain your vehicle. Always ensure that your Scoota [...]
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Page 10
6 Iss 4 Photo 1 1 Photo 12 Safety warning and user guidance Lifting components over 10kg Please note that these instructions are to be used as a guide only . Seat: 1 . Lift rotate lever upwards and turn seat 90° clockwise (Photo 7). 2 . Stand behind seat (Photo 8). 3 . Fold backrest forward and flip up armrests. 4 . Place hands on either side of s[...]
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Page 11
7 Iss 4 Safety warning and user guidance Batteries Always check the batteries are sufficiently charged before setting of f. Always ensure that your batteries are in good condition and that no leakage has occurred. Beware, battery fluids are corrosive and care should be taken at all times to avoid contact with it. If it comes into contact with the s[...]
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Page 12
8 Iss 4 Seat Adjustment Flip Up Armrests (Fig 3): By pulling up on the end of either armrest, the armrest will flip back for easy transfer on and off of your Elite. Seat Rotate Lever (Fig 4): This is found under the right side of the seat. Pull it up allows the seat to rotate 360 degree and release to lock in any 45 degree position desired. Seat He[...]
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Page 13
9 Iss 4 Tiller control functions Hand Controls (Fig. 6 to 8) Remember that your controls are located on the T iller (Fig. 6). The handle bar angle can be adjusted to the most comfortable position by your local authorised Sunrise dealer . Wig-W ag Control (Fig. 7): Located under the handle bar grips. Y our speed as well as forward and reverse motion[...]
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Page 14
10 Iss 4 Tiller control functions Battery Gauge (Fig. 9): Located on the centre of the control panel. It indicates the average amount of charge you have in the batteries. Green indicates fully charged batteries. Y ellow indicates caution and approximately half-charged batteries. Red indicates warning and less than half-charged batteries. Please be [...]
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Page 15
11 Iss 4 Caution! It is advisable that during the first few sessions of operating your scoota that the area around you is clear of obstacles and pedestrians. Before operating your Scoota, ensure the seat height has been adjusted to your satisfaction, and the tiller angle has been set for optimum safety and comfort. Mounting When first driving the s[...]
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Page 16
12 Iss 4 Operating your Scoot a Basic Driving 1 . Make sure you are properly seated on the Elite and that the Speed Control Dial is turned fully anti-clockwise towards the tortoise. Note: Reverse movement of scooter may not occur when Speed Control Dial is turned fully anti-clockwise. 2 . Insert key into Key Switch and turn clockwise to on (90 degr[...]
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Page 17
13 Iss 4 Operating your Scoot a Fig. 12 ESBS Handbrake Braking T o stop the Scoot a simply release the Wig-W ag control, whilst keeping your hands on the handlebar . T wo types of braking will automatically operate (a) Automatic regenerative braking, which slows the Scoota to a standstill and (b ) Automatic braking which will operate a short while [...]
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Page 18
14 Iss 4 Mounting and dismounting kerbs Y our Scoota is capable of mounting and dismounting kerbs and obstacles up to 10cm (4"). Remember when climbing kerbs to drive forwards and face the kerb at 90°. Stopping about 30 - 60cm (I - 2 feet) away , select a medium to high speed setting and drive up without stopping. Leaning forwards will also h[...]
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Page 19
15 Iss 4 Guidance for safe operation and use Hill climbing Y our Scoota is designed to travel up or down most reasonable slopes up to 14° (1 in 4) (Fig. 15), however both hill climbing capability and distance travelled between battery charges will be adversely af fected by such things as: 1. The weight of the user . 2 . T errain (e.g, grass or gra[...]
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Page 20
16 Iss 4 Guidance for safe operation and use Fig. 18 Fig. 19 Fig. 20 Fig. 21 Fig. 22 Lap Belt Please note that a lap belt is available and must be fitted only by your local authorised Sunrise dealer . The belt is attached to the armrests of the seat. Ramps The Elite easily climbs ramps to access or within a building. Where ever possible always trav[...]
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Page 21
17 Iss 4 Programmable Controller In order to keep you safe, under cert ain conditions your scoota may either not let you drive, bring you to a safe stop, or drive at a reduced speed or power . Note: The controller can be programmed to alter the maximum speed, rate of acceleration and deceleration and the rate of braking. This will have an effect on[...]
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Page 22
18 Iss 4 Batteries and charging General information Batteries are the power source for almost all of the modern mobility products available today . The design of batteries used in mobility products is significantly different from the batteries used to start a car for example. Car batteries are designed to release a large amount of power over a shor[...]
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Page 23
19 Iss 4 Batteries and charging Maintenance free battery care plan 1 . Only use an approved Sunrise Medical charger compatible with the vehicle to be charged. 2 . Charge your batteries every night, regardless of the amount of use your mobility device has had during the day . 3 . Do not interrupt the charging cycle. 4 . If your mobility device is no[...]
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Page 24
20 Iss 4 Batteries and charging The range of your vehicle Most manufacturers of mobility products state the range of their vehicles either in the sales literature or within the Owners Manual. The range stated sometimes differs from manufacturer to manufacturer even though the battery size is the same. Sunrise Medical measure the range of their vehi[...]
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Page 25
21 Iss 4 Off Board Battery Charger Y our scoota is fitted with an of f- board charging facility . Please note that only chargers with a capacity of minimum 4 Amp and maximum 10 Amp supplied by your local authorised Sunrise dealer should be used. 1 . Switch your Scoota of f . 2 . Uncoil the charger lead 3 . Lift up the charge connector cover located[...]
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Page 26
22 Iss 4 Routine maintenance The following table gives an indication as to when routine maintenance checks should be made. SIX MONTHL Y ANNUALL Y Storage When storing your Scoota for long periods (in excess of one week), charge batteries for 24 hours and then disconnect the batteries to minimise battery discharge. Electronic faults Do not attempt t[...]
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Page 27
23 Iss 4 YEAR 1 2 3 4 Service dates Upholstery Seat Back Armrests Electrics Condition of loom Connections Lights (where fitted) T est run Forwards Reverse Emergency stop Left turn Right turn Up/down slope Over obstacle Parking brake (where fitted) List items repaired/adjusted YEAR 1 2 3 4 Service dates Controller On/off switch Output plug Operation[...]
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Page 28
24 Iss 4[...]
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Page 29
25 Iss 4[...]
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Page 30
Sunrise Medical Limited High S treet, Wollaston, West Midlands DY8 4PS England T el 01384 44 66 88 Fax 01384 44 66 99 E-Mail: sunmail@sunmed.co.uk ww w.sunrisemedical.co.uk[...]