Sun Microsystems V890 manual

Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting 07-600965 May 2006[...]

© 2002 - 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of print ing, Avaya Inc. can assume no liability for any errors. Chan ges and corrections to the information in this document might be incorporated in fu ture releases. Doc[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 4 Avaya CMS Sun Fire V880/V890 Insta llation, Maintena nce, and Troubleshooting May 2006 V890 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Setting up power . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 5 Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Configuring the new or replacement card . . . . . . . . . . . . . . . . . . .[...]

Contents 6 Avaya CMS Sun Fire V880/V890 Insta llation, Maintena nce, and Troubleshooting May 2006 T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Using the remote console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 50 Redirecting the console using Solaris . . . . . . .[...]

Contents Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 7 Reseating HSI/P cards (R3V11 and V880 only) . . . . . . . . . . . . . . . . . . . . 197 Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Remote console port problems . . . . . . . . . . . . . . . . . . . . .[...]

Contents 8 Avaya CMS Sun Fire V880/V890 Insta llation, Maintena nce, and Troubleshooting May 2006[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 9 Preface Avaya Call Management System (CMS) is an appl ication for businesses and o rganizations that use Avaya communication servers to process large volumes of t elephone calls using the Automatic Call Distribution (ACD) feature. A vaya CMS support s solutions [...]

Preface 10 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Intended users This document is written for: ● Avaya support personnel ● Avaya factory personnel ● Contact center administra tors Users of this document must be familia r with Avaya CMS and the Solaris operating system. Overview This document is o[...]

Conventions and terminology Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 11 Conventions and terminology Unless noted otherwise, the phrase "Sun Fire" used in this document ap plies to both the Sun Fire V880 computer and the Sun Fire V890 comp uter . If you see any of the following safety labels in [...]

Preface 12 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Reasons for reissue The May 2006 version of this document was cha nged for the following reason s: ● T o make general wording and fo rmat corrections. Issue 3.0 of this document was changed for th e following reasons: ● T o add information about the[...]

Reasons for reissue Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 13 Issue 1.1 of this document was changed for th e following reasons: ● T o add information about the new Dual FastEthe rnet and Dual SCSI card. This card is replacing the SunSwif t card. See the following sections for more information: - Com[...]

Preface 14 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Related document ation Y ou might find the following Avaya CMS docum ent a tion useful. This section includes the following topics: ● Change descriptions on p age 14 ● Administration documents on page 14 ● Software document s on page 15 ● Hardwa[...]

Related documentat ion Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 15 Sof tware document s For more information about A vaya CMS software, see: ● Avaya Call Management System Release 13 Sof tware Installation, Main tenance, and T roubleshooting Guide, 07-600954 ● Avaya CMS Open Database Conne ctivity V [...]

Preface 16 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Call Center document s For more information about A vaya Call Center documents, see: ● Avaya Communication Manager Call Center Sof tware Basic Call Management System (BCMS) Operations, 07-300061 ● Avaya Call Center Call V ectoring and Expert Agent S[...]

Related documentat ion Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 17 Plat form upgrades and data migration Use a platform up grade when upgrading to a n e w hardware platform (for example, upgrading from a SP ARCserver 5 to a Sun Netra 210). The new hardware plat form is shipped from the Avaya factory with[...]

Preface 18 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Document ation Web sites For A vaya product document ation, go to http://www .avayadocs.com . Additional information about new sof tware or hardware updates will be cont ained in future issues of this book. New issues of this book will be placed on the [...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 19 Inst allation This section describes how to inst all the co mputer and related perip heral equipment. Use the following table to ch eck off each required procedure after completio n. Procedure Completed Preparing for in stallation on p age 20 Unpacking and in v[...]

Installation 20 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Prep aring for inst allation This section contain s the following information that will help you prepare for t he computer installation: ● Safety precautions on p age 20 ● System precautions on p age 21 ● Required tools on p age 22 ● Electr[...]

Preparing for installation Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 21 System precautions Ensure that the voltage and frequency of the power outlet that is used matches the e lectrical rating labels on the equipment. Wear an tistatic wrist strap s when handling any magnetic st orage devices, CPU/Memory b[...]

Installation 22 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Required tools Y ou need the following tools to do the installation: ● Phillips #2 screwdriver ● ESD grounding wrist strap ● Antistatic mat Electrical specifications Parameter V alue V880 V890 Input ● Nominal voltage range ● Maximum curre[...]

Preparing for installation Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 23 Physical specifications Service access specifications Parameter English value Metric value Height (with casters) 28.1 inches 71.4 centimeters Width 18.9 inches 48.0 centimete rs Depth 32.9 inches 83.6 centimete rs Weight (min-max) 1 1[...]

Installation 24 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Environment al specifications For the most reliable system operation: ● The room must have sufficie nt air conditioning cap acity to support the cooling needs of the entire system. ● The air conditioning system must have controls that prevent e[...]

Unpacking and inv entorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 25 Unp acking and inventorying the equipment ! W ARNING: ! WARNING: Never move the system when the power is on. Excessive movement can cause catastrophic disk drive f ailure. Always turn of f the power before moving cabine[...]

Installation 26 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Part s list V erify that you have the following co mponent s before you start the installation: ! Import ant: Important: DO NOT install internal hardware shipped lo ose with the Sun computer at th is time. This is done under the dire ction of a CMS[...]

Unpacking and inv entorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 27 Determining the computer model This book is written for use with severa l di f ferent models of the Sun Fire computer . The differences betwee n the models are few . This section shows how to identify the different mode[...]

Installation 28 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Computer layout Familiarize yourself with the layout of th e co mputer . The minimum config uration for the computer depends on the model. The layout of the V 880 is as follows: ● One CPU/Memory board with two UltraSP ARC lIl processors and 4-GB [...]

Unpacking and inv entorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 29 The layout of the V 890 is as follows: ● One CPU/Memory board with two UltraSP ARC IV processors and 8-GB tot al memory ● Four 146-GB disk drives, mirrored two plu s two ● One built-in ethernet port ● One Dual U[...]

Installation 30 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Front p anel The following figure shows the f ront of the computer with the disk drive door open. T ape drive Disk drive slots v880_front.cdr[...]

Unpacking and inv entorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 31 Back p anel - V880 The following figure shows the back p anel of the V880 computer . The slot s designated for optional ethernet car ds can house the FastEthern et, Quad GigaSwift, o r single Gigabit ethernet cards. ! I[...]

Installation 32 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Back p anel - V890 The following figure shows the back p anel of the V890 computer . The slot s designated for optional ethernet cards can house the Quad GigaSwift or single Gigabit ethernet cards. See V890 PCI card configuration on page 63 for mor[...]

Unpacking and inv entorying the equipment Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 33 Hardware options This section includes the following top ics: ● V880 hardware options on p age 33 ● V890 hardware options on p age 33 V880 hardware options . V890 hardware options . Option Quantity Comment s Minimum[...]

Installation 34 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Rack mounting The computer can be rack mounted. For informatio n about rack mounting, see Sun Fire 880 Server Rackmounting Guide or Sun Fir e V890 Server Rackmounting Guide at the Sun documentatio n Web site: http://docs.sun.com When rack mounting [...]

Setting up po wer Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 35 Setting up power T o set up the AC power: 1. Locate the key switch, insert the key , and turn the key switch to the Forced Off po sition. See the following figure. 2. Connect the IEC 320 end of each power cord to the AC connector of each po we[...]

Installation 36 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Peripheral connectivity The following figure shows in general how eq uipment is connected to the computer . The callouts are describe d in Parts list on page 37. One HSI/P card is used for up to four ACDs. A second HSI/P card is needed for five to [...]

Parts list Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 37 Part s list The following tab le lists the p arts that are required to connect most external de vices to the computer . For information about switch connections f or CMS, see Av aya Call Management System Switch Connections, Administration, and T rou[...]

Installation 38 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Connecting the monitor , keyboard, and mouse T o connect the monitor , keyboard, and mouse to the comp uter: 1. Attach the monit or video cable to the graphics card. T ighten the thumbscrews to secure the connection. See the following figure. 2. Co[...]

Connecting the remote console modem Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 39 Connecting the remote console modem This section describes how to connect t he re mote console modem to the computer . This modem allows personnel at a remote su pport cent er to dial in and do maintenance . The modem is a U.[...]

Installation 40 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Connecting to external interfaces This section describes the exter nal interfaces connected to the computer . This section includes the following topics: ● Connecting the switch link on page 40 ● Connecting to the customer netwo rk on page 40 C[...]

Turning on the system and verify ing POST Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 41 T urning on the system and verifying POST Once you assemble the system, including t he lo ose hardware that is sh ipped with the system that you insta lled with help from CMS Provisioni ng, turn on the syste m and verif[...]

Installation 42 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 6. Press and release the power button to the lef t of the key switch to turn on the system. Note: Note: The POST diagnostics occu r each time that you turn on the system. The POST diagnostics test the basic system com ponent s and can take severa l[...]

Turning on the system and verify ing POST Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 43 11 . E n t e r : probe-ide This verifies that the system sees the DVD drive (IDE mode l in V890). A message that is similar to the following example is displaye d: 12. V erify that the DVD is recogniz ed. If it is not r[...]

Installation 44 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Identifying inst alled PCI cards If there are problems with the PCI cards, do the following to troub leshoot the problem. If a ll PCI cards are operational, you can skip this procedure . At the command prompt, enter: /usr/platform/‘uname -m‘/sb[...]

Identifying installed PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 45 Y ou can also use the cfgadm command to display the following in formation about the cards in the PCI sl ots: In this example: ● Slot 0 has a Dual Ultra320 SCSI card. ● Slot 1 has a graphics card. ● Slot 6 has a Quad GigaSw[...]

Installation 46 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Setting the remote console modem options The computer uses a modem for remote cons ole access. The U.S. Robotics S portster 33.6 Faxmodem is used in the U.S. and Canada. Out side of the U.S. and Canada, modems are purchased and set up according to [...]

Setting the remote console modem options Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 47 7. Enter the following commands: AT AT&F1 (loads the factory default co nfiguration into active memory) AT&W0 (writes the current configura tion to NVRAM template Y0) Note: Note: Use numerical ones and zeros when[...]

Installation 48 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 T urning the system over for provisioning After completing the p hysical inst allation of th e system, the installation contin ues with software provisioning. This is norma lly done with the support of the A vaya CMS Provisioning group. Provisionin[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 49 Maintenance This section describes the follo wing maintenance procedures: ● Precautions on page 50 ● Computer layout on p age 51 ● T urning the computer off and on on p age 54 ● Accessing component s inside the computer on p age 56 ● Using an ESD wris[...]

Maintenance 50 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Precautions ! DANGER : ! DANGER: Hazardous energy levels are present inside t he system when the system remains connected to a power source, regardless o f the key switch position. Also, hazardous energy levels are present in the system's batte[...]

Computer layout Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 51 Computer layout The following figures identif y the basic hardware component s of the computer: ● Front panel on page 51 ● Rear panel - V880 on page 52 ● Rear panel - V890 on page 53 Front p anel The following figure shows the f ront of th[...]

Maintenance 52 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Rear p anel - V880 The following figure shows the back p anel of the V880 computer . The slot s designated for optional ethernet cards can be either Quad Giga Swift ethernet card s or single Gigabit ethernet cards. ! Import ant: Important: On earlie[...]

Computer layout Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 53 Rear p anel - V890 The following figure shows the back p anel of the V890 computer . The slot s designated for optional ethernet cards can be either Quad Giga Swift ethernet card s or single Gigabit ethernet cards. (not used) (Fourth ethernet ca[...]

Maintenance 54 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 T urning the computer off and on Use the following procedures to turn the computer off and on. T o turn off the co mputer: 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displaye[...]

Turning the c omputer off and o n Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 55 T o turn on the compu ter: 1. T urn on any external SCSI devices, starting wi th the device that is farthest from the system and working toward the system. 2. T urn on the system monitor . 3. T urn the key switch to the normal [...]

Maintenance 56 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Accessing component s inside the computer For most of the maintenance procedures, you must open the side doors and, in some cases, remove the side doors. This section includes the following top ics: ● Opening and removing a side door on page 56 ?[...]

Accessing component s inside the computer Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 57 3. Open the door 90 degrees and pull it up u ntil the mounting pins clear the brackets on the rear panel. See the following figure. 4. Set the door in a safe place.[...]

Maintenance 58 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Replacing and closing a side door T o replace and close a side door: 1. Position the side door mounting pins over the corresponding holes in the chassis re ar panel and lower th e side door into place. See the following fig ure. 2. Close the side do[...]

Using an ESD wrist strap Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 59 Using an ESD wrist strap Before you work on component s inside the computer: 1. Unless otherwise instructed, make sure that the computer is plugged in to AC po wer . 2. Unless hot-plugging a device, make sure that th e power is off. 3. [...]

Maintenance 60 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Maint aining PCI cards This section includes the following top ics: ● Required references on page 60 ● Precautions on page 61 ● PCI card configuration on page 61 ● PCI card comp atibility with CMS loads on p age 64 ● Maintaining hot-plug P[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 61 Precautions ! W ARNING: ! WARNING: The graphics card, High-S peed Serial Interface/PCI (HSI/P) cards, and SCSI cards are not hot-pluggable cards. Before replacing these cards, you must turn off the computer. F or information on how to repl[...]

Maintenance 62 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 V880 PCI card configuration The cards are inst alled in the slot s shown in t he fo llowing table. The minimum configuration has either a SunSwif t card or a Dual FastEthernet and Dual SCSI card in Slot 2 and the graphics card in slot 7. ! Import an[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 63 V890 PCI card configuration The cards are inst alled in the slot s shown in t he fo llowing table. The minimum configuration has a Dual Ultra320 SCSI card in slot 0, the graphics card in slot 1, and a Quad GigaSwif t ethernet card in slot [...]

Maintenance 64 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 PCI card comp atibility with CMS loads There are software comp atibility is sues with the following PCI cards. HSI/P X.25 interface card The HSI/P X.25 in terface card is supported with CMS R3V9 and R3V1 1. It is not supported on CMS R12 or later . [...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 65 Maint aining hot-plug PCI cards Some of the PCI cards used with the computer can be added, removed, or replaced withou t shutting down the computer . This procedure is ca lled "hot-plugging" and uses a feature called "Dynami[...]

Maintenance 66 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 PCI slot LEDs for hot-plug operation The PCI slot LEDs are located o n the vertical bracket on the right side of the PCI slot s and are visible when the lef t door is open. There is a h ot-plug button and three LEDs for each PCI slot, as shown below[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 67 The following tab le shows how to interpret the PCI slot LED p atterns. Icon Interpret ation Off Off Off The slot power is of f. A card can be safely inserted to start a hot -plug operation. On Blinking Off The insta lled card is being tes[...]

Maintenance 68 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Prep aring a hot-plug card for removal Before you remove a h ot-plug card, you must ve rify that the devices residing on the card are not currently in use. In most cases, the card yo u are removing is faulty and not operating , but you must still fi[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 69 ! Import ant: Important: If you are removing the ethernet cards to rearrange them in the correct order (see Reconfiguring PCI network cards on p age 61 for more information), label the network cables so you can reconnect them to the correc[...]

Maintenance 70 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 9. Carefully pull the card from the I/O board . See the following figure. 10. A message similar to the following is displayed in the console wind ow: 1 1. Place the card on an antist atic mat or in an antist atic bag. 12. Do one of the following: ?[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 71 Inst alling a hot-plug PCI card T o install a card : 1. Enter: cfgadm This displays the PCI card configuration before you add a card. Make sure the slot is available for a new card. Recheck t he configuration af ter you have added the card[...]

Maintenance 72 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 9. Insert the PCI card into the slot on the I/ O board. Make sure that the card is fully seated. See the following figure. When the card is inserted, the amber OK-to-Remove LED light s and a message similar to the following is displayed on the conso[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 73 12. Connect the external cables to the card. ! Import ant: Important: If you are installing the ethernet cards to rearrange them in the correct order (see Reconfiguring PCI network cards on p age 61 for more information), label the network[...]

Maintenance 74 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Replacing the graphics card The graphics card provides an interface for the local mo nitor . ! Import ant: Important: The graphics card does not support hot-plug operation. Y ou must shut down the system and turn of f power before inst alling or rep[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 75 ! DANGER : ! DANGER: Be sure to turn the key switch to the Fo rced Off position before handling any internal components. Otherwise, it is pos sible for a user to resta rt the system remotely while you are working inside it. Th e Forced Off[...]

Maintenance 76 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 10. Carefully pull the card from the I/O board . See the following figure. 1 1. Place the card on an antist atic mat or in an antist atic bag.[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 77 12. Insert the new graphics card into the slot on the I/O board. Make sure that the card is f ully seated. See the following figure. 13. Rotate the purp le PCI retaining clip ove r the back of the card faceplate until it snap s into place.[...]

Maintenance 78 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 23. If you just installed an XVR-100 gra phics accelerator card on a CMS R3 V1 1 V880, continue with Inst alling the XVR-100 software p ackages (V880 and R3V1 1 only) on page 78. Inst alling the XVR-100 sof tware p ackages (V880 and R3V1 1 only) The[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 79 Replacing SCSI cards The following cards that support SCSI con nections can be found in the V880 and V890 computers: ● Dual Ethernet and Dual SCSI card (V880 only) ● SunSwift SCSI card (V880 o nly) ● Dual Ultra320 SCSI card (V890 onl[...]

Maintenance 80 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 ! DANGER : ! DANGER: Be sure to turn the key switch to the Fo rced Off position before handling any internal components. Otherwise, it is pos sible for a user to resta rt the system remotely while you are working inside it. Th e Forced Off position [...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 81 12. Carefully pull the card from the I/O board . See the following figure. 13. Place the card on an antist atic mat or in an antistatic bag.[...]

Maintenance 82 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 14. Insert the new SCSI card into the slot on the I /O board. Make sure that the card is fully seated. See the following figure. 15. Rotate the purp le PCI retaining clip ove r the back of the card faceplate until it snap s into place. 16. For the D[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 83 Maint aining HSI/P cards (R3V1 1 on V880 only) An HSI/P card supports X.25 switch links. For ei ght links, two HSI/P cards and two quad cables are needed. If the system uses TCP/IP signalin g for all links, HSI/P cards are not needed. HSI [...]

Maintenance 84 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 5. T urn the key switch to the Forced Of f position. See the following figure. ! DANGER : ! DANGER: Be sure to turn the key switch to the Fo rced Off position before handling any internal components. Otherwise, it is pos sible for a user to resta rt[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 85 10. Pinch the purple PCI card ret aining clip until it releases from the back of the card a nd rotate the clip outward. See the following figure.[...]

Maintenance 86 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 1 1. Carefully pull the card from the I/O board. See the following figure. 12. Place the card on an antist atic mat or in an antistatic bag.[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 87 13. Insert the new HSI/P card into the slot on the I/O board. Make sure that the ca rd is fully seated. See the following figure. 14. Rotate the purp le PCI retaining clip ove r the back of the card faceplate until it snap s into place. 15[...]

Maintenance 88 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Inst alling the first HSI/P card or a p air of HSI/P cards T o install the first HSI/P ca rd or a pair of HSI/P cards: 1. V erify that you have a recent CMSADM file syste m backup before you change card configurations. 2. Log in to the system as roo[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 89 9. Open the left d oor . 10. Attach one e nd of an ESD antistatic wrist strap to the system chassis sheet met al and attach the other e nd to your wrist. See Using an ESD wrist strap on p age 59 for more information. 1 1. Identify the slot[...]

Maintenance 90 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 14. Insert the first HSI/P card into slot 3 on the I/O board. Make sure that the card is fully seated. See the following figure. 15. Rotate the purp le PCI retaining clip ove r the back of the card faceplate until it snap s into place. 16. If instal[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 91 24. Enter: boot -r This reboots th e system so that it recognizes the new HSI/P cards. Note: Note: Sometimes the system fails to recognize a newly inst alled HSI card. If this happens, the command show-devs does not show the HSI card and /[...]

Maintenance 92 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 6. Select the ACD that you want to set up. 7. Accept the existing default s for the following: ● Switch name ● Switch model (release) ● Ve c t o r i n g ● Expert agent ● Central of fice disconnect supervision ● Local port ● Remote port[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 93 Adding a second HSI/P card Use the following procedure to add a secon d HSI/P card to a system that is already in operation. T o add a second HSI/P card: 1. V erify that you have a recent CMSADM file system backup befor e you change card c[...]

Maintenance 94 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 8. T urn off any external SCSI devices, st arting wi th the device that is closest to the syst em and working toward the farthest device. 9. Open the left d oor . 10. Attach one e nd of an ESD antistatic wrist strap to the system chassis sheet met a[...]

Maintaining PCI cards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 95 14. Insert the HSI/P card into slot 4 on t he I/O board. Make sure that the card is fully seated. See the following figure. 15. Rotate the purp le PCI retaining clip ove r the back of the card faceplate until it snap s into place. 16. Remo[...]

Maintenance 96 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Maint aining disk drives This section includes the following top ics: ● Prerequisites on page 96 ● Disk drive compa tibility with CMS loads on page 96 ● Disk drive configurations on p age 96 ● Required references on page 98 ● Replacing dis[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 97 The following diagram shows a si x-disk configuration on a V880: The disks are mirrored as follows: ! Import ant: Important: Each pair of disks must be the same size. For example, if the disk in slot 0 is 146-GB, the disk in slot 3 must[...]

Maintenance 98 Avaya CMS Sun Fire V880/V890 Installation, Maint enance, and Troubleshooting May 2006 Required references Y ou need access to the following documents to do the disk maintenance procedures: ● The CMS software inst allation, maintenance, and troubleshooting document for your CMS release ● Sun Fire 880 Server Service Manual or Sun F[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 99 Replacing a single boot disk or replacing dat a disks If you are replacing a single boot disk or a dat a disk, you can hot-plug the disk drives with out shutting down the system. T o remove and replace a single boot disk or a dat a disk[...]

Maintenance 100 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Note: Note: The system will display a warning if a pr o blem is detected with any of the disk drives. 6. Record the faulty disk number . SUNWGS INT FCBPL DISK STATUS SLOT DISKS (Node WWN) 0 On (O.K.) 20000004cf8 1e68a 1 On (O.K.) 20000004cf8 1e851 [...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 101 7. Enter: luxadm remove loop_name ,s number where loop_name is the name of the f iber channel loop, and where number is the slot number for the disk drive. Example: luxadm remove FCloop,s3 A message similar to the following is displaye[...]

Maintenance 102 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 1 1. Using your thumb and forefinger , push the drive latch upward to release the drive handle. Swing the handle away from the drive until you feel the drive connector disengage fro m the backplane. Do not use excessive force. See the following fig[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 103 15. Enter: luxadm insert The following message is displayed: 16. Release the drive hand le on the replacement disk drive. Use your thumb and forefinger to pinch the drive latch upward to open it. 17. Align the disk drive with it s driv[...]

Maintenance 104 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 22. Press Enter . A message similar to the following is displayed: Note: Note: Ignore the message No new enclos ure(s) were added!! . 23. If you are installing more tha n one disk drive, wait for the green light on the drive you just installed to l[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 105 Replacing both boot disks T o replace both boot disk drives: 1. If the system is operating, ente r: /usr/sbin/shutdown -y -i0 -g0 The system shuts down a nd displays the ok prompt. 2. Press and release the front p anel power button to [...]

Maintenance 106 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 8. Using your thumb and forefinger , push the drive latch upward to rele ase the drive handles for the disks in slo ts 0 and 3. Swing the handle away from the drive until you fe el the drive connector disengage from the backplane. Do not use excess[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 107 13. Holding the drive by it s handle, fit the drive into th e guide rails at the top and bottom of the drive bay . See the following figure. 14. Slide the drive into the bay until it ba rely contact s the backplane. 15. Press carefully[...]

Maintenance 108 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 23. Enter the following commands: setenv auto-boot? false reset-all The system reboots to th e ok prompt. 24. Enter: probe-scsi This verifies that the system recognizes all of the disk de vices, including the newly installed ones. A message that is[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 109 Setting up the disk drives After you replace defective disk d rives, do one of the following, de pending on drives replaced: Partitioning disk drives If you are replacing a defe ctive data disk drive in a system and CMS is not operatio[...]

Maintenance 110 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Disk p artition values During the disk partitioning pro cedure, you must en ter the size of each part ition. Since disk models change often, see the software inst allation, maintenance, and troubleshooting document for your current CMS release to v[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 111 Dat a disks: The following t able lists the d ata disk drives. These p artition sizes are entered in Gigabytes (gb) and cylinders (c). Disk Partition ID tag Permission flag St arting cylinder Va l u e 146-GB (V890) 0u n w m 0 2 g b 1 u[...]

Maintenance 112 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Partitioning and formatting a disk T o partition and format a d isk: 1. At the system prompt, enter: format A message that is similar to the following example is displayed: 2. Enter the disk number that corresponds to the disk that you added. Be su[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 113 3. Enter: partition The partition menu is displayed : 4. At the partition> prompt, enter: print The default p artition table is displayed. The table for a 146-GB FC-AL dat a disk will look similar to the following example: 5. Partit[...]

Maintenance 114 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 b. Enter the partition ID tag from t he table. For p artition 0, press Enter to accept the default of unassigned. The system prompts for permission flags. c. Enter the permission flag, usually wm or wu . The system prompts for the starting cylinder[...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 115 12. Enter: y A message similar to the following is displayed: 13. If you added more than one disk drive, enter disk , a nd repeat S teps 2 through 12 for each drive. 14. After you have p artitioned each drive, enter: q 15. Continue wit[...]

Maintenance 116 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Adding disk drives (optional) If you are adding a p air of data disks (optional), you can hot-plug the disk drives without shutting down the system. T o add a pair of data disks: 1. Unlock and open the front door . 2. Enter the following commands: [...]

Maintaining dis k drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 117 6. Holding the drive by it s handle, fit the drive into th e guide rails at the top and bottom of the drive bay . See the following figure. 7. Slide the drive into the bay until it ba rely contact s the backplane. 8. Press carefully on[...]

Maintenance 118 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 1 1. W ait for the green light on the drive you just inst alled to light steadily (not flashing) before installing another drive. 12. Repeat S teps 2 through 1 1 for the data disk inst alled in slot 5. 13. Close the front door and, if necessa ry , [...]

Replacing the DVD drive Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 119 Replacing the DVD drive T o replace the DVD drive: 1. Remove any disks from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displayed at the local console.[...]

Maintenance 120 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 8. Remove the two screws securing the front cover to the fr ont of the system. See the following figure. 9. Remove the front cover . 10. Disconnect the dat a and power cables from th e back of the drive.[...]

Replacing the DVD drive Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 121 1 1. Remove the two screws that secure the dr ive to the chassis. See the following figure. 12. Slide the drive out through the front of t he chassis.[...]

Maintenance 122 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 13. Do one of the following: ● On the IDE model DVD in the V890, set the IDE interfa ce to the Primary Master position. This setting is done using th e jumpers on the back of the drive as shown in the following diagram. ● On the SCSI model DVD [...]

Replacing the DVD drive Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 123 23. Reboot the system by entering the follo wing commands: CAUTION: ! CAUTION: If you fail to enter the se commands, any reboot s that you do in the future will stop at the boot prompt instead of pro ceeding through the normal boot-up p[...]

Maintenance 124 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Maint aining t ape drives This section includes the following top ics: ● T ape drive compatibility on p age 124 ● Ordering tapes on page 124 ● Cleaning the t ape drive on page 125 ● Replacing the internal t ape drive on pag e 126 ● Adding[...]

Maintaining t ape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 125 Cleaning the t ape drive This section describes how you clean the t ape drive. Note: Note: CMS computers do not ship with t ape drive cleaning tape s. Avaya recommends that customers purchase at least one cleaning tape as so on as the [...]

Maintenance 126 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Replacing the internal t ape drive T o replace the internal tape drive: 1. Remove any tape s from the drive. 2. Log in to the system as root. 3. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. The ok prompt is displayed at the loca[...]

Maintaining t ape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 127 8. Remove the two screws securing the front cover to the fr ont of the system. See the following figure. 9. Remove the front cover . 10. Disconnect the dat a and power cables from th e back of the drive. 1 1. Remove the two screws that[...]

Maintenance 128 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 15. Connect the drive dat a and power cables to the back of the drive. 16. Replace the front cover . 17. Remove the ESD wrist strap. 18. Close the side doors. 19. T urn on the system. Do not put the key switch in the locked position. As the system [...]

Maintaining t ape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 129 Adding and removing an external t ape drive for dat a migration T o temporarily add an external t ape drive for dat a migration, and remove th e tape drive when the migration is complete: 1. Log in to the system as root. 2. Enter the f[...]

Maintenance 130 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 ! DANGER : ! DANGER: Be sure to turn the key switch to the Fo rced Off position before handling any internal components. Otherwise, it is pos sible for a user to resta rt the system remotely while you are working inside it. Th e Forced Off position[...]

Maintaining t ape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 131 18. Reboot the system by entering the follo wing commands: CAUTION: ! CAUTION: If you fail to enter the se commands, any reboot s that you do in the future will stop at the boot prompt instead of pro ceeding through the normal boot-up [...]

Maintenance 132 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 25. T urn the key switch to the Forced Of f position. See the following figure. ! DANGER : ! DANGER: Be sure to turn the key switch to the Fo rced Off position before handling any internal components. Otherwise, it is pos sible for a user to resta [...]

Maintaining t ape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 133 34. Enter: probe-scsi-all In its def ault configuration, the computer shou ld list two SCSI devices: the internal t ape drive (T arget 5) and the DVD drive (T arget 6). 35. Reboot the system by entering the follo wing commands: CAUTION[...]

Maintenance 134 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Maint aining CPU/Memory boards This section describes how to replace or add memory modules and CPU/Memory boards. This section includes the following top ics: ● CPU and memory configurations on page 134 ● Checking the current memory and CPU con[...]

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 135 Checking the current memory and CPU configuration T o check the current memory size, memory configu ration, and CPU configuration: 1. Enter: /usr/platform/‘uname -m‘/sbin/prt diag -v | pg The current memory size, memory config[...]

Maintenance 136 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Shutting down the system T o shut down the system: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 The system shuts down. 2. Press and release the front p anel power button to turn off the system. W ait for the front panel Power/OK LED to turn of f. 3. T u[...]

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 137 Removing a CPU/Memory board T o add memory or replace a CPU/Memory bo ard, you must first remove the CPU/Memory board. T o remove a CPU/Memory board: 1. Open the right door . 2. Attach one e nd of an ESD antistatic wrist strap to [...]

Maintenance 138 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 5. Rotate the CPU/Memory b oard ejection levers out so that the CPU/Memory boa rd connectors disengage from the mot herboard. See the follo wing figure. 6. Pull the CPU/Memory board from the chassis. 7. Place the CPU/Memory board on an ant istatic [...]

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 139 2. Remove the plastic cover on the CPU/ Memory board. Push the tabs in un til you can lift the cover free of the CPU/Memory board shroud. See the following figure. 3. Identify which modules you are removing . 4. Applying even pres[...]

Maintenance 140 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 8. Holding the bottom edge of the module parallel to the socket, align the module so that each of the cont acts is cente red on a socket pin. See the f ollowing figure. 9. Push firmly and evenly on both ends of the memory module until the bottom ed[...]

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 141 ! W ARNING: ! WARNING: If you do not remove the dust cover from the motherboard CPU/Memory board connectors, installing a CPU/Memory boar d in that slot may damage the motherboard and the CPU/Memory board. 5. If a CPU air baffle i[...]

Maintenance 142 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 6. Make sure that the ejection levers on the CPU/Memory board are pointed out, rotated at 90 degrees. See the following fig ure. 7. Slide the CPU/Memory board into the guides in the chassis. Slide the board into the system until the connectors on t[...]

Maintaining CPU/Memory boards Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 143 Rest arting the system T o restart the system: 1. T urn on any external SCSI devices, starting wi th the device that is farthest from the system and working toward the system. 2. T urn on the system monitor . 3. T urn on the syste[...]

Maintenance 144 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 6. V erify that the memory size that is disp layed is correct, and comp are it to the value that you recorded before you added the new memo ry . If the new memory size is not correct, shut down the system, turn of f the power , and verify that all [...]

Replacing a power supply Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 145 Replacing a power supply In normal conditions, a powe r supply can be replace d without shutting down the system. However , a power supply must always occupy bays 0 and 1. If a power supply in bay 0 or 1 fails, you must leave the faile[...]

Maintenance 146 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 4. Loosen the two captive Phillip s screws se curing the power sup ply to the system rear panel. See the following figure. 5. Pull the power supply out from its bay . Use one hand to pull the power supply out while using the other hand to support t[...]

Replacing a power supply Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 147 7. Slowly slide the new power supply into it s ba y until the connectors on the power sup ply are fully engaged with the connectors on the power distribution board. See the following figure. 8. T ighten the two captive screws that se c[...]

Maintenance 148 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 149 T roubleshooting This section includes the following top ics: ● Using the remote console on page 150 ● T ools on page 157 - Using the prtdiag command on page 158 - Using the cfgadm command on p age 164 - System messages on p age 165 - OpenBoot PROM firmwar[...]

Troubleshooting 150 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Using the remote console If your system does not boot, or if the system cannot be diagnosed locally , remote support personnel might want to redirect control of the console port from the local console to a dialed-in remote console. Redirecting [...]

Using the remote console Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 151 3. At the remote console, enter: y The following message is displayed at the remote console: 4. At the remote console, enter: /cms/install/bin/abcadm -c -b 960 0 ttya The following message is displayed at the remote console: 5. At the [...]

Troubleshooting 152 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Redirecting the remote console back to the local console CAUTION: ! CAUTION: Do not enter Ctrl+D from the remote console to exit the system wit hout first redirecting control back to the local console. If you do, you may lock yourself from usin[...]

Using the remote console Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 153 Redirecting the console using OpenBoot mode This procedure describes h ow to use the OpenBoot mode to redirect the local console to se rial port A. Use the OpenBoot mode to redirect the remote console port when the Solaris meth od does[...]

Troubleshooting 154 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 6. At the local console, enter: boot The following occurs: ● The system begins to shut down. ● Shutdown, reset , and reboot messages are displayed on the local con sole. ● When the system st arts to come back u p, the local console goes b[...]

Using the remote console Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 155 Method 1: from the remote console : T o redirect control of the console port from the remote console back to the local console: 1. Do one of the following: ● If the system is in UNIX, enter the following commands at the remote consol[...]

Troubleshooting 156 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Method 2: from the local site: The onsite te chnician will use this procedure from the local site. Use this method only wh en Method 1 will not work. CAUTION: ! CAUTION: This method of redirecting the console por t should be done only as a last[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 157 T ools There are several tools available to help dia gnose hardware problems. The tools are described in the following sections: ● Using the prtdiag command on pag e 158 ● Using the cfgadm command on p age 164 ● System messages on p age 165 ● Ope[...]

Troubleshooting 158 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Using the prt diag command The prtdiag command displays system dia gnostic information. T o display this diagnostic informa tion, enter: /usr/platform/‘uname -m‘/sbin/prt diag -v | pg The following is an example of the result s for the V880[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 159 ========================= Environmen tal Status ========================= System Temperatures (Celsius): ------------------------------- Device Temperature Stat us ------------------------------------ --- CPU0 63 OK CPU2 70 OK MB 29 OK IOB 25 OK DBP0 24 [...]

Troubleshooting 160 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Fan Bank : ---------- Bank Speed Status Fan State ( RPMS ) ---- -------- --------- --------- CPU0_PRIM_FAN 2158 [ENABLED] OK CPU1_PRIM_FAN 2307 [ENABLED] OK CPU0_SEC_FAN 0 [DISABLED] OK CPU1_SEC_FAN 0 [DISABLED] OK IO0_PRIM_FAN 4054 [ENABLED] O[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 161 The following is an example of the result s for the V890 computer . System Configuration: Sun Microsystems sun4u Sun Fire V890 System clock frequency: 150 MHz Memory size: 8192 Megabytes ========================= CPUs ====================================[...]

Troubleshooting 162 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 ========================= Environmen tal Status ========================= System Temperatures (Celsius): ------------------------------- Device Temperature Stat us ------------------------------------ --- CPU0 73 OK CPU2 76 OK MB 31 OK IOB 28 O[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 163 Fan Bank : ---------- Bank Speed Status Fan State ( RPMS ) ---- -------- --------- --------- CPU0_PRIM_FAN 2307 [ENABLED] OK CPU1_PRIM_FAN 2419 [ENABLED] OK CPU0_SEC_FAN 0 [DISABLED] OK CPU1_SEC_FAN 0 [DISABLED] OK IO0_PRIM_FAN 3125 [ENABLED] OK IO1_PRIM[...]

Troubleshooting 164 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Using the cfgadm command The cfgadm command displays diagnostic information about CPU/Memory boa rds, SCSI controllers, and PCI cards. T o display this diagnostic informa tion, enter: cfgadm The following is an example of the result s for the c[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 165 System messages System messages can alert you to system problems, such as a d evice that is about to fail. By default, many of the me ssages are displaye d on the system console and are stored in /var/ adm . Y ou can display system messages with the dmes[...]

Troubleshooting 166 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 OpenBoot PROM firmware test s The OpenBoot PROM (OBP) on-board firmwa re performs a routine set of firmware and hardware tests. Note: Note: Dif ferent versions of Solaris have dif ferent versions of the OpenBoot commands. Not all commands are a[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 167 T est descriptions The following t able lists some of the OpenBoot PROM On-Board firmware test command s. Note that for some commands, test re sults are displayed. For other commands, the ok prompt is displayed when the test is finished. Additional refer[...]

Troubleshooting 168 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Probing disk drives This test checks all disk drives. Symptom: The internal disk drives are repo rting errors. Solution: T o check the st atus of the disk drives: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 2. At the ok [...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 169 Probing all SCSI media devices This test checks a ll media devices. Symptom: The tap e, DVD, or external di sk drives are reporting errors. Solution: T o check the st atus of the media devices: 1. Enter: /usr/sbin/shutdown -y -i0 -g0 to shut down the sys[...]

Troubleshooting 170 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 5. When you finish testing, e nter the following commands: CAUTION: ! CAUTION: If you fail to enter the se commands, any reboot s that you do in the future will stop at the boot prompt instead of pro ceeding through the normal boot-up process. [...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 171 5. When you finish testing, e nter the following commands: CAUTION: ! CAUTION: If you fail to enter the se commands, any reboot s that you do in the future will stop at the boot prompt instead of pro ceeding through the normal boot-up process. setenv aut[...]

Troubleshooting 172 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 OpenBoot diagnostic test s OpenBoot Diagnostics (OBDiag) is a menu-driv en diagnostic tool that diagnoses system hardware. OBDiag performs root-cause failure analysis on the referenced devices b y testing internal registers, confirming subsyste[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 173 T est descriptions See the following t able for a summary of OpenBoot Diagnostic test commands. T he command numbers are not shown since they vary for th e different computers. Command name Description SUNW ,hme@0,1 ● Resets the Ethernet channel. ● P[...]

Troubleshooting 174 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Additional references: See Sun OpenBoot 4.x Command Reference Manual at the following Sun document ation Web site for more information: http://docs.sun.com ide@1 T est s the IDE controller . i2c@1,2e T ests the devices monitored by the I 2 C en[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 175 POST diagnostic messages T o use the Power On Self T est (POST) messages (during a rebo ot) to diagnose remote hardware problems: 1. At the ok prompt, enter: boot 2. Scan the displayed messages on th e screen. W atch for error messages. Y ou can identify[...]

Troubleshooting 176 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 OpenBoot initialization commands The following tab le describes OpenBoot initia lization commands that are provided by the system. These commands are use ful in some situations in wh ich the system fails to boot. Command Description Press Stop [...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 177 Diagnosing st atus indicators Many hardware components of the computer have LEDs that can be used to diagn ose problems. This section describes the following st atus indicators: ● Front panel st atus indicators on page 177 ● PCI slot status indicator[...]

Troubleshooting 178 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Several status indicators pro vide general system status, alert you to system problems, and help you to determine the location of system fault s: ● At the top of the st atus and control p anel, thre e general stat us LEDs provide a snapshot o[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 179 PCI slot st atus indicators The PCI slot LEDs are located o n the vertical bracket on the right side of the PCI slot s and are visible when the lef t door is open. There is a h ot-plug button and three LEDs for each PCI slot, as shown below . Thermal fau[...]

Troubleshooting 180 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 The PCI slot LEDs are defin ed as follows: The following tab le shows how to interpret the PCI slot LED p atterns. Name Icon LED function Power on Light s when the slot is receiving power . Fault Blinks while the card is being tested, when a ho[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 181 Power supply st atus indicators There are three LEDs located on the rear p anel of each power supply . See the following figure. The following tab le describes the function of each LED. Name Icon LED Function Fault Lights when t he power supply encounter[...]

Troubleshooting 182 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Disk drive st atus indicators The disk fault LED on the system st atus and control p anel indicates the general st atus of the disk subsystem. The disk fault LED light s when a fault is detected in the disk subsystem. LEDs inside the system ind[...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 183 The following tab le shows how to interpret the disk drive LED p atterns. Icon Interpret ation Activity Fault OK-to-remove Off Off Off The slot power is off. A disk drive can be safely inserted as part of a hot-plug operation. Rapid blinking Off Of f The[...]

Troubleshooting 184 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 T ape drive status indicators The tape drive L EDs show the following status: ● T ape LED (green) - The LED flashes to show activity (loading, unloading, re ading, and writing). The LED is steady when a cartridge is loaded and the tape drive [...]

Tools Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 185 Sun V alidation T est Suite (VTS) The SunVTS support s diagnostics in the following areas: ● Connection test - Minimal access of device to verify it s accessibility and availability . ● Functional test (default) - Det ailed tests to th oroughly t est[...]

Troubleshooting 186 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 T roubleshooting disk drives and DVD drives This section describes the symptoms of disk drive and DVD drive failures and suggests solutions to correct the problem. Symptom: The operating system report s a disk drive read, write, or parity error[...]

Troubleshooting disk driv es and DVD drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 187 4. V erify that all of the disk drives are recognized. This example indicates tha t the system controller has successfully probed the device and that the motherboard is operating correctly . If the probe-scsi test fa[...]

Troubleshooting 188 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 3. Enter: probe-scsi-all The program displays a message that is similar to the followin g: 4. V erify that the DVD drive is recognize d. This example shows the default SCSI devices, the tape dr ive (target 5), and the DVD drive (t arget 6). If [...]

Troubleshooting disk driv es and DVD drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 189 Symptom: The DVD drive fails to respon d to commands. Solution: T o test the IDE model DVD drive (V890 only): 1. Enter: /usr/sbin/shutdown -y -i0 -g0 to shut down the system. 2. At the ok prompt, enter the following [...]

Troubleshooting 190 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 T roubleshooting t ape drives Use the following procedures to troublesho ot tape drives: ● Checking tape st atus ● Reassigning device insta nce numbers for t ape devices on page 192 Checking t ape st atus For many procedures, you must ident[...]

Troubleshooting t ape drives Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 191 T o determine what device p aths are available on your system: 1. Insert a tape int o the tape drive. 2. Enter the following commands: mt -f /dev/rmt/0 status mt -f /dev/rmt/1 status If the device path is correct , a message that i[...]

Troubleshooting 192 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Reassigning device inst ance numbers for t ape devices As tape drives are ad ded to and removed from a system, the device inst ance numbers can get out of sequence with the numbe r of tape drive s. For example, if a system has two t ape drives,[...]

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 193 Recovery procedures This section provides solutions for the following problems: ● Preserving data af ter a system failure on p age 193 ● Loss of power on page 19 4 ● Probe command warnings on p age 196 ● Reseating HSI/P cards (R3V1 [...]

Troubleshooting 194 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Loss of power If the system loses power , it is recommended ( but not required) that you empty the DVD-ROM and tape drives. The system boots from th e hard disk drive by default. T urning on the computer 1. T urn on any external SCSI devices, s[...]

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 195 T urning off the computer 1. Log in to the system as root. 2. Enter: /usr/sbin/shutdown -y -i0 -g0 This shuts down the system. 3. Press and release the front p anel power button to turn off the system. W ait for the front panel Power/OK LED[...]

Troubleshooting 196 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Probe command warnings Symptom: When running any of the probe commands, the following message is displayed : CAUTION: ! CAUTION: Do not continue. Answer n . Do not a nswer y . Solution: T o recover from this condition: 1. Enter: n This stops th[...]

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 197 Reseating HSI/P cards (R3V1 1 and V880 only) The HSI/P cards may ap pear to be faulty when they ju st need to be reseated in the PCI slo t. Before you replace the card, try rese ating the card. T o reseat an HSI/P card: 1. Log in to the sys[...]

Troubleshooting 198 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 9. Reinsert the HSI/P card into the slot o n the I/O board. Make sure that th e card is fully seated. 10. Rotate the purp le PCI retaining clip ove r the back of the card faceplate until it snap s into place. 1 1. Remove the ESD wrist strap. 12[...]

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 199 4. Add @0,0 at the end of the lin e as shown in the following example: nvalias disk /pci@8,600000/SUNW,q lc@2/fp@0,0/disk@0,0 Adding the @0,0 gives the comman d the target and slice of the primary boot device. 5. If needed, repeat the above[...]

Troubleshooting 200 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Remote console port problems This section contain s problems you may encounter with the remote console port. Symptom: The remote console port will not initia lize for dialing in or dialing ou t. Solution: T o correct this problem: 1. Enter: sac[...]

Recovery procedures Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 201 7. Enter: /usr/lib/saf/sac -t 300 This restart s SAC. 8. Enter: sacadm -l Confirm that SAC is running. The system sho uld report the port st atus as ENABLED . 9. Enter: /cms/install/bin/abcadm -i -b 960 0 ttya The following message should b[...]

Troubleshooting 202 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 2. Enter: ./log_error -e 30001 -d "test ala rm" This sends a test alarm. 3. Enter: ./alarm_view -p TEST -a TEST_ALAR M This will display the test alarm. 4. Enter: ./alarm_resolve -p TEST -a TEST_A LARM This resolves the test alarm. 5.[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 203 Glossary Automatic Call Distribution (ACD) A switch feature. ACD is software that channels high-volume incoming call traffic to ag ent groups (sp lits or skills). Also an agent state where the extension is engaged in an ACD call (with the agent either talking [...]

TPE 204 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 205 Index Index A accessing components insi de the computer . . . . . 56 ACD switch link setup . . . . . . . . . . . . . . . 91 adding disk drives . . . . . . . . . . . . . . . . . 98 , 11 6 external tape drive for data mig ration . . . . . . . 129 pair of data di[...]

206 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Index installation . . . . . . . . . . . . . . . . . . . . . 19 checklist . . . . . . . . . . . . . . . . . . . . 19 installing CPU/Memory board . . . . . . . . . . . . . . . 140 first HSI/P card . . . . . . . . . . . . . . . . . 88 hot-plug PCI card . . . . .[...]

Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 207 Index removing CPU/Memory board . . . . . . . . . . . . . . . 137 external tape drive for data mig ration . . . . . . . 129 hot-plug PCI card . . . . . . . . . . . . . . . . 68 side door . . . . . . . . . . . . . . . . . . . . 56 replacing boot disks . . . . .[...]

208 Avaya CMS Sun Fire V880/V890 Installation, Maintenan ce, and Troubleshooting May 2006 Index[...]