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Talkswitch CT.TS005.002501 manual

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Table of contents for the manual

  • Page 1

    ANS WERS WITH IN TELLIG ENCE ® T ALK SWIT C H DOCU MENT A TION S T AR T GUIDE RELEAS E 4.0 CT . TS005.002501 Use with: T alkSwitch CA, CV A and VS models For use in North America[...]

  • Page 2

    WWW.T ALKSWITCH. COM 1 INTR OD UCTION About this guide This guide describes the steps requir e d to do basic in stallation and configuration of yo ur T al kS w itc h t ele pho ne sys te m. On ce you have compl e ted these steps, y our sy stem can be further customized f or your n eeds. F or complete configuration deta ils , refer t o the T alkSwitc[...]

  • Page 3

    2 T ALKSWIT CH S TAR T GUIDE BEF ORE Y OU BEGIN Chec k package c ontents Wheth er you hav e purchased a sy st em with one or m ultiple T alkSwitch unit s, ea ch packa ge you receive sh ould inclu de th e follo wing: • T alkSwitch unit • T alkSwitch Configuration So ftware CD • AC ad a p t e r • RJ-11 teleph one cables (1 for ea ch inco ming[...]

  • Page 4

    WWW.T ALKSWITCH. COM 3 S TEP 1 — INS T ALL THE T ALKS W IT CH S OF TWARE 1. Ensur e that you have A dministr ator privil eges on your Win do ws XP or 2000 s ystem. 2. Turn y our computer on, and insert th e CD into the CD-R O M drive . 3. The In stall main win do w will appear within 20 seconds . Click INST ALL and foll ow t he in struction s. If[...]

  • Page 5

    4 T ALKSWIT CH S TAR T GUIDE S T EP 2 — C ONNE CT T ALKS WIT CH T O YO UR PC OR NE TW ORK T alkSwitch can be set up an ywhere in th e vicinity o f your in coming phon e lines and computing equipm ent. • T alkSwitch 48-CA, 48-CV A an d VS m odels can be connec ted to your PC usin g a Local Area Network (LAN) or USB connection. CA mod els al so o[...]

  • Page 6

    WWW.T ALKSWITCH. COM 5 S TEP 3 — OPEN THE T ALKS WIT CH C ONFIGURA TION SOF TW ARE Double-click th e Ta l k S w i t c h icon on you r Deskt op (this icon was cr eated during th e softwa re in stallation), or from the Start m e nu, sel ect Progr ams , select the Ta l k S w i t c h 4.00 fol der , an d click T alkSwitch Configurati on 4.00 . T alkSw[...]

  • Page 7

    6 T ALKSWIT CH S TAR T GUIDE S T EP 4 — C ONFIGURE AN A UT OMA TED A T TENDAN T An auto attendant can be set up to answ er incoming calls and play a recor ded greetin g. F or exampl e , an auto atten dant greetin g can instruct caller s to dial th eir party’s e xtension or dial ‘0’ for assistance . If you do n ot wish t o set up an auto at [...]

  • Page 8

    WWW.T ALKSWITCH. COM 7 S TEP 5 — C ONFIGURE INC OMING TELEPHONE L INES Settin g up your in coming lin es will cu stomiz e T alkSwitch t o fit the uniqu e needs of y our busin ess . F or exampl e , you can set all inco ming cal ls t o be answ er ed by a n auto attendan t, set certain extensions t o ring befor e an auto attendant an swer s, or have[...]

  • Page 9

    8 T ALKSWIT CH S TAR T GUIDE Set certain extensions t o ring or direct calls to voicemail Option 1 T o have ce rtain e xten sion s ring without playin g an Auto Att e nda nt, se le ct Ring e xt ensi ons on ly . Select th e ex te ns io ns to ri ng fro m t he l i s t of ex te ns i ons . Note : you can ad just th e ring sequen ce by click ing Adjust S[...]

  • Page 10

    WWW.T ALKSWITCH. COM 9 S TEP 6 — SA VE SE TTING S T O T ALKS W IT CH This step will tr ansfer th e settin gs y ou have configured from y our computer to th e T alkSwitch s ystem. From th e File menu in the T alkSwitch Sy stem Configuration wind ow , select Save to T alkSwitch... A progr ess bar appears indicatin g that the configuration informati[...]

  • Page 11

    10 T ALKSWIT CH S T ART GUID E Dual-l ine c onnection (2 incoming phone lin es per wall phone jack) T alkSwitch V S units r equire that each ph one line be connected t o a separate T alkSwitch lin e jack. Use sin gle- line cabl es or a dual-to-two-sin gle ja ck adapter . F or T alkSwitch 48-CA and 48-CV A, connect a four- wire RJ-11 tel epho ne cab[...]

  • Page 12

    WWW.T ALKSWITCH. COM 11 T ake note o f which telephon e is connected t o which jack and refer to th e table belo w for corr espondin g exten sion number s. F or system s with multipl e T alkSwitch 48 units , ref er to t he Netw orking T alkSwitch on a LAN section on page 13 f or further details . C onnect an audio sou rc e (optional) Ther e are tw [...]

  • Page 13

    12 T ALKSWIT CH S T ART GUID E S TEP 8 — AU T O A TTEND ANT AND V OICEMAIL GRE E TINGS If you have set up an aut o attendan t, as described in STEP 4 o f this guide — Configure an A utomated Attendan t , then you sho uld l oad or r ecord a greetin g no w . What should an auto att endant say ? The f ollowin g is an exampl e of a typical auto att[...]

  • Page 14

    WWW.T ALKSWITCH. COM 13 NE T WOR KING T ALKS WIT CH ON A L A N Up to fo ur T alkSwitch units* can be netw orked t ogeth e r ov e r a LAN to incr ease the number o f lines and e xte nsion s in your system. C onnect T alkSwitc h units Use LAN cabl es to connect ea ch T alkSwitch to y our Ethernet swit ch. Not e: T alkSwitch unit encl osures ar e not [...]

  • Page 15

    14 T ALKSWIT CH S T ART GUID E Changing T alkSwitch unit ID numbers Each T alkSwitch unit is p re-pr ogrammed at t he f act ory with Unit ID n umber 1. When y ou plug multipl e units in f or the fir st time or ad d a unit or unit s to an existin g network, th e light s on the fr ont of ea ch T alkSwitch flash. This is an indication that all units h[...]

  • Page 16

    WWW.T ALKSWITCH. COM 15 SE TUP C OMPL E TE C ongratulations! Y our T alkSwitc h sy stem shoul d no w be rea dy to accept in coming call s. TIP: Put a T alk Switch Qu ick Reference Ca rd ne xt to each extensio n phone to help emplo yees becom e familiar with the T alkSwitch featur es. C onfi guring T alkSwitc h units remotely Once in stallation is c[...]

  • Page 17

    TalkSwitch. Copyright 2006. All Rights Reserved. CT.TS005.002501 (November 2006) T alkSwitch is a division of Centr epoint T echnologies In c.[...]