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Talkswitch CT.TS005.002606 manual

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  • Page 1

    ANS WERS WITH IN TELLIG ENCE ® T ALK SWIT C H DOCU MENT A TION V O IP NE T WORK C ONFIGURA TION GUIDE RELEAS E 6. 1 0 CT . TS005.00260 6[...]

  • Page 2

    EVERY CAL L C OUNTS 1 INTRODUCTION About this guide This guide wil l help y ou plan an d configure a T alkSwit ch sy stem t o use V oIP (V oice over IP) in or der to: • Use IP ph ones as e xternal IP exten sions . • Set up a multi-location T alkSwitch V oIP network. • Subscribe to a V oIP service provid e r . Where to go f or further informat[...]

  • Page 3

    2 VOIP NETWORK C ONFIGURATION GUIDE ABOUT V OIP V oIP-enabled T alkSwitch units r oute V oIP calls over th e Internet or private IP netw ork, and oth er calls ov er the tr aditional teleph one n etwork. V oIP-enabled T alkSwit ch units u se the in dustr y-standar d Se ssion Initiation Prot ocol (SIP) for V oIP call s. In this guide the term SIP is [...]

  • Page 4

    EVERY CAL L C OUNTS 3 C ONNECTING TO A NETWORK Each l ocation requires a high-speed connection to the In ternet or private IP netw ork that is sufficient f or V oIP calls . This is requir ed for a lo cation usin g an external IP extension , T alkSwitch V oI P network, o r servi ce provider V oIP network . C onn ecting to local and IP networks Set u[...]

  • Page 5

    4 VOIP NETWORK C ONFIGURATION GUIDE C ONFIGURING IP ADDRES SES Starting the T alkSwitc h management software 1. Double-click th e T alkSwitch Configuratio n 6.10 icon on your deskt op. Y ou can also sel ect Start > Progr ams > T alkSwitch 6.10 > T alkSwitch Configuratio n 6.10 . The T alkSwitch Management Softw are win dow appears , and th[...]

  • Page 6

    EVERY CAL L C OUNTS 5 1. Select th e IP Configuratio n pag e . By defa ult, Obtain IP and DNS informa tion automatically is selected an d the area sho ws IP a ddresses from the r outer . 2. Chang e Obtain IP and DNS inf ormation automatically to Use conf igured IP and DNS info rmation in ord er to l ock in the IP ad dresses. 3. In som e cases , th [...]

  • Page 7

    6 VOIP NETWORK C ONFIGURATION GUIDE Setting the public IP addr ess If you are setting up an external IP exten s ion, or the SIP server of a T alkSwitch V oIP network, y ou mu st configure a public IP addr ess for the T alkSwitch sy stem. Some service pr ovider V oIP netw orks also r equire th e T alkSwitch s ystem t o have a public IP ad dress. 1. [...]

  • Page 8

    EVERY CAL L C OUNTS 7 2. If you selected Dyn amic public IP address , en ter th e Fully qualified domain nam e (FQDN). Get the FQDN from y our ISP . A DDNS (Dynamic Domain Nam e Service) pr ovid er such as www .dyndns .com match es your dynamic IP ad dresses to y our FQDN, so your T alkSwitch V oIP netw ork or external IP ph ones will continue t o [...]

  • Page 9

    8 VOIP NETWORK C ONFIGURATION GUIDE If you are s et ti ng u p ext er na l I P ex te nsi ons, a T al kS wi tch V o IP net wor k, or a V oI P service that doesn’t handl e port forw ardin g, port forwar ding is r equired. If po rt forwa rd ing i s re qu ire d, and you r rou te r s up po rts uP NP (U ni vers al Pl ug and Play), ensure uPNP is enabled[...]

  • Page 10

    EVERY CAL L C OUNTS 9 d) Set up port forwar ding using the inf ormation from the Manual P o rt Mapping wi ndow . S ee yo ur rou t er do cu me nta t io n for i nst r uct io ns on how to map port s. For inf ormation on configuring router s and mappin g ports , visit http://www . portforwar d.com/english/router s/port_forward ing/ routerinde x.htm . 4[...]

  • Page 11

    10 VOIP NETWORK C ONFIGURATION GUIDE 3. Map the follo wing ports (Type: UDP) to th e T alkSwitch units. These RTP ports forw ard v oice t raffic t o the T alkSwitch s ystem b y def ault. If requir ed, you can map different ports . In th is case enter the first port in the Starting RTP port bo x of th e V oIP Settings windo w . 4. If you are setting[...]

  • Page 12

    EVERY CAL L C OUNTS 11 EXTERNAL IP EXT ENSIONS An external IP exten sion is an IP phon e located outsid e the o ffice . It is configured as a local exten sion of a T alkSwitch sy stem, but connects t o the sy stem ov er the Intern e t or private data n etwork. A user can r eceive or place a call with their external IP e xt ension thr ough the T alk[...]

  • Page 13

    12 VOIP NETWORK C ONFIGURATION GUIDE T o set u p an external IP extension, use th e follo wing steps: 1. Ad d the external IP exten sion, as described in A dding IP Phon es to T alkSwitch . Procedures ar e available f or ad ding T alkSwitch, Poly com, Gran dstream, Counterpath and sel ected other phon es ( depen ding on the mark et ). 2. V erify op[...]

  • Page 14

    EVERY CAL L C OUNTS 13 T ALKSWIT CH V OIP NETWORK A T alkSwitch V oIP network has at least one SIP device at ea ch location. A SIP de vice is a V oIP-enabled T alkSwitch un it, IP teleph on e or SIP gatew ay . One T alkSwitch unit in th e netw ork a cts as th e SIP server . The oth er SIP de vices are SIP client s. A user , aut o attendant or call [...]

  • Page 15

    14 VOIP NETWORK C ONFIGURATION GUIDE SETTIN G UP A T ALKSWIT CH PROFILE FOR THE SIP SERVER The T alkSwitch pr ofil e for th e SIP server sh ow s registration detail s and contain s authentication information. 1. Start th e T alkSwitch mana gemen t so ftwar e, and co nnect t o th e T alkSwitch sy stem that will act as the SIP serv er . 2. Select th [...]

  • Page 16

    EVERY CAL L C OUNTS 15 SETTIN G UP A T ALKSWIT CH PROFILE FOR A SIP C LIENT The T alkSwit ch pro file for a SIP clien t cont ains r egistration d etails an d authentication information. 1. Start th e T alkSwitch mana gem ent softw are , and conn ect to th e T alkSwitch sy stem that will a ct as th e SIP clien t. 2. Select th e V oIP Configuration p[...]

  • Page 17

    16 VOIP NETWORK C ONFIGURATION GUIDE C ONFIGURING V OIP NUMBERS FOR A T ALKS WITC H V OIP NETWORK A V oIP number is lik e a teleph one n umber , and is u se d to dial a T alkSwitch s ystem at a particu lar location. Each V oIP numb er mu st be unique (i.e. only used at one l ocation). V oIP number s 250 t o 299 permit dir ect dialing from an y exte[...]

  • Page 18

    EVERY CAL L C OUNTS 17 SETTIN G UP LINE HUNT GROUPS If a V oIP-enabled T alkSwitch unit is present, line hu nt group 88 u ses the T alkSwitch V oIP ne twork b y def ault, and the oth er line hun t gr oups use tel eph one lines . Y ou can modif y these de fault setting s as described on pag e 24. Note that the user does n ot have to dial th e line h[...]

  • Page 19

    18 VOIP NETWORK C ONFIGURATION GUIDE V ERIFYING THE T ALKS WITC H V OIP NETWORK If you ar e configuring the T alkSwitch pro file for the SIP serv er , the win do w enables the Vie w Registrar Entries button. Clic king th e button sh ows th e Registrar Entries win dow with a list of V oIP nu mbers , their IP a ddr esses and port numbers , and the nu[...]

  • Page 20

    EVERY CAL L C OUNTS 19 SERVIC E PROVIDER V OIP NETWORK Usin g a service provid er V oIP network requir es at least one V oIP-enabled T alkSwitc h unit. Th e service pr ovi der a cts as th e SIP serv er . Th e service pr ov ider assigns th e V oIP numbers and V oIP configur ation parameter s. F or e xample , the f ollo wing illu strati on sho ws a s[...]

  • Page 21

    20 VOIP NETWORK C ONFIGURATION GUIDE SETTIN G UP A SERVICE PR OVIDER PROFILE If you are u sin g a T alkSwitch-ce rtified V oIP service pr ovider , visit www .talkswitch.com/support/ServiceConfigur ationGuides.asp to a ccess the service configuration gui de f or your V oIP service pro vider . Otherwise use th e procedures in this section. A service [...]

  • Page 22

    EVERY CAL L C OUNTS 21 7. If your service pr ovid er requires y ou to set up k eep alive m es sag es, an d if your router does n ot support uPNP , set up keep alive messa ges . Keep alive m essages main tain the connection fr om the T alkSwitch unit, through your r o uter , to the service pr ovid er’s SIP serv er . a) Select the Enable NA T k eep[...]

  • Page 23

    22 VOIP NETWORK C ONFIGURATION GUIDE The Codec Options win do w all ow s y ou to sel e ct th e cod ecs that y our s ystem can use , specify th e preferr ed cod ec, an d clear th e uns upported cod ecs. Y ou can specify th e codecs f or the T alkSwitch pr ofil e , and for ea ch service provi der pr ofile . External IP extensions will use th e pr efe[...]

  • Page 24

    EVERY CAL L C OUNTS 23 C ONFIGURING V OIP NUMBERS FOR A SERVIC E PROVIDER V OIP NETWORK If you are u sin g a T alkSwitch-cer tified V oIP service pr o vider , visit www .talkswitch.com/support/Ser viceConfigurationGuides .asp to a ccess the service configuration gui de f or your V oIP service pro vider . Otherwise us e the procedures in this secti [...]

  • Page 25

    24 VOIP NETWORK C ONFIGURATION GUIDE SETTIN G UP LINE HUNT GROUPS A l ine hunt g rou p i s a se t of l ine s t ha t a re a vai la ble fo r mak ing an ou tb ou nd c al l. It can u se selected teleph one lin es, all V oIP lines associated with the T alkSwitch V oIP network, or all V oIP lines associat ed with a service pro vider V oIP netw ork. The c[...]

  • Page 26

    EVERY CAL L C OUNTS 25 ADVANC ED V OIP CONFIGURATION Optionally , perform a dvanced V oIP configuration. Setting up caller ID The Vo I P C a l l e r I D area allow s you t o set up the source for call er ID for outbound V oIP calls. Th e same setting is u sed for the T alkSwit ch profil e and all service pro vider pr ofil es. Extension names ar e u[...]

  • Page 27

    26 VOIP NETWORK C ONFIGURATION GUIDE R eserving V oIP lines By def ault, all T a lkSwitch V oIP lines ar e available f or external IP exten sions , T alkSwitch V oIP netw ork calls, and /or service pro vider call s on a first-c ome fir st- served basis. Y o u can also reserv e V oIP lines for a specific us e . F or example , you can set asid e two [...]

  • Page 28

    EVERY CAL L C OUNTS 27 V ERIFYING REGISTRATION Clicking th e View All Regist rations but ton s hows a w indow w it h a l is t of VoIP numb ers , their r egistr ation statu s, and th e number o f secon ds un til the ir registr ations with the SIP server will e xpire . This confirms that the T alkSwitch sy stem is registered with a SIP server . 1. Se[...]

  • Page 29

    28 VOIP NETWORK C ONFIGURATION GUIDE APPENDIX A — T ALKSWITC H V O IP NETWORK ADMINISTRATION FORM Use this form t o keep tra ck of V oIP numbers assigned t o location s within a T alkSwitch V oIP netw ork. Location of th e SIP server:______________________________________________ Equipmen t at the SIP serv er location:____________________________[...]