Tektronix Phaser 340 manual

User Manual Phaser ® 340 Color Printer First printing February 1996 070-9101-03[...]

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Copyright © 1996 by T ektronix, Inc., W ilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. This instrument, in whole or in part, may be pr otected by one or more U.S. or for eign patents or patent applications. Info[...]

Phaser ® 340 W arranty T ektronix warrants that the Phaser 340 will be fr ee from defects in materials and workmanship for a period of one (1) year from the date of shipment and that the Maintenance Cartridge in the Phaser 340 will be fr ee from defects in materials and workmanship for a period of ninety (90) days fr om the date of shipment or six[...]

Users saf ety summar y T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specifi ed power cor d and conne[...]

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User Manual vii Contents 1 Introduction 2 Getting Set Up At a glance 2-1 Checking the inventory 2-2 Optional accessories 2-4 Touring the printer 2-6 Registering the printer 2-7 Setting up the printer 2-8 Quick-Start Installation guide 2-8 Removing the packing material 2-8 Installing the optional Lower Paper Tray Assembly 2-9 Installing the optional[...]

viii Phaser 340 Color Printer Help Pages Overview 2-29 Installing the printer’s software 2-30 PC software 2-31 PC: Software for Microsoft Windows 95 2-32 PC: Software for Microsoft Windows 3.1 2-35 PC: Updating the driver software for Windows NT 2-38 PC: DOS and setting up ports 2-42 Macintosh software 2-43 Using the installer to load software 2-[...]

User Manual ix Media weight and thickness 3-17 Paper grain 3-18 Margins and image area 3-19 Image orientation 3-20 Media and ink handling tips 3-20 Printing letterhead 3-21 Printing transparencies 3-22 Manual feed printing 3-24 Fonts 3-26 Resident typefaces (PostScript) 3-26 Resident typefaces (PCL5) 3-28 Downloading Macintosh and TrueType fonts 3-[...]

x Phaser 340 Color Printer Cleaning the printer 4-13 Cleaning pages 4-13 Cleaning supplies 4-14 Reordering cleaning kit supplies 4-15 Using isopropyl alcohol 4-16 Identifying cleaning solutions 4-17 Cleaning for light stripes: printhead 4-18 Cleaning for ink smears: internal paper path 4-21 Cleaning for ink smears: paper feed rollers 4-23 Cleaning [...]

User Manual xi 7 Front Panel Front panel overview 7-1 Front panel buttons 7-2 Two-line display 7-4 Front panel indicators 7-5 Enabling and disabling the front panel menu 7-6 Front panel menu map 7-7 A Technical Notes Printing Help Pages A-1 Printing the front panel menu map A-2 Printing the configuration page A-3 Printing the startup page A-4 Enabl[...]

xii Phaser 340 Color Printer PhaserShare network cards B-6 Benefits of networking the printer B-6 Phaser Copystation B-7 PhaserPrint B-7 PhaserSym B-7 Adding a hard disk for font storage B-8 Connecting one disk B-9 Connecting multiple disks B-10 C Moving Your Printer Removing the maintenance tray C-1 Locking the transit restraint C-2 Changing line [...]

User Manual 1-1 Chapter 1 Introduction The T ektronix Phaser ® 340 Color Printer uses T ektr onix’ solid ink-jet technology . Solid ink-jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferr ed onto paper . The ink hardens so rapidly that it does not have time to bleed into the pape[...]

1 Introduction 1-2 Phaser 340 Color Printer Options and Accessories. The printer can be upgraded with a variety of accessories to expand its capabilities. A 500-sheet Lower Paper T ray Assembly increases print capacity for high-demand printing envir onments. Optional Letter- and A4-size transparency trays make it possible to print on paper and tran[...]

Introduction 1 User Manual 1-3 PhaserLink printer control and inf ormation access. PhaserLink™ software provides a br eakthrough in printer control and information access. Rather than use vendor-pr oprietary , printer -specific, and platform-specific management utilities, PhaserLink provides this function using HTTP (HyperT ext T ransfer Pr oto[...]

1 Introduction 1-4 Phaser 340 Color Printer[...]

User Manual 2-1 Chapter 2 Getting Set Up At a glance Installation of your printer involves these sequential tasks: 1. Checking the inventory (page 2-2) 2. T ouring the printer (page 2-6) 3. Registering the printer (page 2-7) 4. Setting up the printer (page 2-8 ) ■ Optional : Installing the Lower Paper T ray Assembly (page 2-9 ) ■ Optional : Ins[...]

2 Getting Set Up 2-2 Phaser 340 Color Printer Chec king the in ventory The printer and its standard accessories ar e shipped in a single box. 1. Quick-Start Installation guide 2. Phaser 340 ColorStix starter pack 3. Paper tray (Letter- or A4-size) 4. Power cord 5. Start up maintenance tray 6. Cleaning kit 7. T ekColor Care envelope (includes the r [...]

Getting Set Up 2 User Manual 2-3 9101-01b 3 Cleaning Kit 4 7 8 6 10 9 11 Printing Reference Supplies Information Sheet T ekColor ™ Care Information Envelope 13 14 52 Optional Fonts PhaserShare Manuals User Manual Media Sampler Quick-Start Installation Phaser ™ 340 5 2 1 12[...]

2 Getting Set Up 2-4 Phaser 340 Color Printer Optional accessories When you order one of the printer ’s optional accessories, each is shipped separately in its own box. For information on ordering optional accessories, refer to “Expanding Y our Printing System” on page B-1. 1. Lower P aper T ra y Assembly (recommended). W ith a 500-sheet capa[...]

Getting Set Up 2 User Manual 2-5 9101-70a 1 2 3 Phaser CopyStation[...]

2 Getting Set Up 2-6 Phaser 340 Color Printer T ouring the printer Use the following illustration to familiarize yourself with the printer . 1. Front cover r elease button 2. Front panel menu display and buttons 3. Exit cover 4. Ink loading bins 5. T op cover release button 6. On/Off switch and r ear panel ports 7. T ransit restraint 8. Media tray [...]

Getting Set Up 2 User Manual 2-7 Registering the printer The T ekColor Care information envelope contains your T ekColor Care registration car d. ■ Find the registration car d that is appropriate for you (U. S. or international versions). ■ Fill out the registration car d and mail it. By registering your printer with T ektronix, you are validat[...]

2 Getting Set Up 2-8 Phaser 340 Color Printer Setting up the printer The printer is shipped to you already loaded with ink. T o set up the printer for use, follow these basic steps as described in this chapter: ■ Remove the packing material from the printer ■ Optional : Install the Lower Paper T ray Assembly ■ Unlock the printer transit restr[...]

Getting Set Up 2 User Manual 2-9 Installing the optional Lower P aper T ra y Assembly An optional Lower Paper T ray Assembly for paper printing is available as an option (T ektronix or der number 4682FT A). W ith a 500-sheet capacity , the Lower Paper T ray Assembly enables the printer to be used as a high-volume printing solution for networked env[...]

2 Getting Set Up 2-10 Phaser 340 Color Printer Install the Lower Paper T ray Assembly using these steps: 1. Remove the tray from the Lower Paper T ray Assembly . Remove the shipping block from the tray and r eplace the tray in the Lower Paper T ray Assembly . 2. Place the printer on top of the Lower Paper T ray Assembly . 3. Make sure that the left[...]

Getting Set Up 2 User Manual 2-11 Unloc king the transit restraint Caution T o avoid damaging the printer , always turn the printer power of f using the On/Off switch before locking or unlocking the transit restraint. 1. T urn the printer power off using the r ear-panel On/Of f switch. 2. The transit restraint lock is located on the right side of t[...]

2 Getting Set Up 2-12 Phaser 340 Color Printer Installing the maintenance tra y The printer is shipped with a start up maintenance tray that must be installed before printing is possible. The fr ont panel displays a message telling you when the start up maintenance tray is low , allowing you to make a minimal number of prints before the tray is dep[...]

Getting Set Up 2 User Manual 2-13 3. Remove the packing materials from the maintenance tray . Retain the plastic bag for disposal of the used maintenance tray . 4. Install the maintenance tray by sliding it into the printer . Note T o prevent jams at the media tray , be sure to push the maintenance tray into the printer until both sides latch firm[...]

2 Getting Set Up 2-14 Phaser 340 Color Printer Loading ink stic ks The printer ’s standard accessories include a box containing one of each color Phaser 340 ColorStix solid ink stick: cyan, magenta, yellow and black. Y ou’ll need to load the box of ink sticks during printer setup. T o ensur e that your printer is always available for use, T ekt[...]

Getting Set Up 2 User Manual 2-15 Selecting a media tra y configuration If you print on differ ent types of media (paper and transparencies, letter head or label stock) or differ ent media sizes (Letter and A4), you’ll want to get the appropriate media tray for the type of media you use. For transpar ency printing, the optional transparency tray[...]

2 Getting Set Up 2-16 Phaser 340 Color Printer When you add the Lower Paper T ray Assembly to the printer , you can select between paper printing (lower tray) and transparency printing (upper tray) without leaving your computer . Refer to “Optional media trays” on page B-3 for ordering information. Standard paper tra y: Y ou can use the standar[...]

Getting Set Up 2 User Manual 2-17 Loading paper and transparency tra ys 1. Prior to loading paper media in a tray , fan the paper to release sheets that are stuck together . Note Handle transparencies by the edges and with both hands to avoid fingerprints and creases, which can r esult in poor print quality. 2. If you are loading paper in the stan[...]

2 Getting Set Up 2-18 Phaser 340 Color Printer 5. Insert the media tray into the printer . Loading the Lower P aper T ray Assembl y The Lower Paper T ray Assembly holds up to 500 sheets of paper . A label on the inside of the tray provides a fill line to indicate the tray’s maximum paper capacity . Note The Lower Paper T ray Assembly accepts pap[...]

Getting Set Up 2 User Manual 2-19 1. Load one-half of a ream (250 sheets or less) of paper at a time. 2. Prior to loading paper in the Lower Paper T ray Assembly , fan the paper stack to release sheets that ar e stuck together . 3. Load the first stack of paper in the tray . Make sure that the paper fits snugly against the inside front wall of th[...]

2 Getting Set Up 2-20 Phaser 340 Color Printer 5. Insert the paper tray into the Lower Paper T ray Assembly . 9101-74[...]

Getting Set Up 2 User Manual 2-21 Connecting the printer Printer por ts The printer is shipped with a SCSI port and a standard parallel port. The parallel port can be configured for bi-dir ectional communications. The printer can also be configured with one optional PhaserShar e™ network card. Refer to “PhaserShar e network cards” on page B[...]

2 Getting Set Up 2-22 Phaser 340 Color Printer The PhaserShare Network Cards and Softwar e System Administrator Manual contains all the information necessary for configuring and using the optional connections. Note See “Interface cables and adapters” on page 5-3 about ordering cables for connecting the printer . Parallel Service Only Second Fe[...]

Getting Set Up 2 User Manual 2-23 PhaserShare netw ork and serial connections Optional PhaserShare car ds provide Ethernet, T oken Ring, or LocalT alk/serial connections for the printer . PhaserShare car ds can be purchased initially with the printer as an installed option or later as a separate upgrade kit. If purchased initially , you will find [...]

2 Getting Set Up 2-24 Phaser 340 Color Printer P arallel connection The printer supports a standard (uni-dir ectional) parallel port. The parallel port can also be set for bi-directional communications using utility files or your W orld W ide W eb br owser . Refer to the Phaser 340 Drivers and Utilities Printing Reference or the PhaserShar e Netwo[...]

Getting Set Up 2 User Manual 2-25 T urning on the printer After you have connected the interface cables, you are r eady to connect the power cord and turn on the printer . If you need to turn the printer of f, wait until the display shows Ready before powering it down. Caution T o avoid damaging the printer , make sur e that the voltage select swit[...]

2 Getting Set Up 2-26 Phaser 340 Color Printer As the printer warms up The first time you turn your printer on, it will take about 15 minutes to warm up. The printer ’s front panel displays a per centage value to indicate its progr ess. The warm-up cycle is complete when the front panel displays 100%. As the printer initializes, you will hear a [...]

Getting Set Up 2 User Manual 2-27 Fr ont panel contr ols When you first turn on the printer , the P ower and Error indicators on the front panel ar e lighted. The printer takes about 15 minutes to completely warm up. During the warm-up cycle, the P ower indicator remains on, the Error light goes out, and the fr ont panel displays a series of “W [...]

2 Getting Set Up 2-28 Phaser 340 Color Printer Selecting a language f or the front panel Messages that appear in the front panel window ar e in English by default. T o change the language to Spanish, Fr ench, German, Italian, or Japanese, follow these steps. 1. When the printer is on and the Ready message appears, press the Menu button. The printer[...]

Getting Set Up 2 User Manual 2-29 Help P ages Overview The printer has several Help Pages that you can print to learn more about the printer ’s operation and configuration. Use the printer ’s front panel or your W orld W ide W eb br owser to print the following pages: Menu Map : Provides a graphical view of the fr ont panel menus. Configurati[...]

2 Getting Set Up 2-30 Phaser 340 Color Printer Installing the printer’ s software Packaged with your printer are the Phaser 340 compact disk (CD-ROM) for platforms with a CD-ROM drive or , if your computer does not have a CD-ROM drive, the diskettes for PC and Macintosh computers. The CD-ROM and diskettes contain software and utility files that [...]

Getting Set Up 2 User Manual 2-31 PC software The Phaser 340 diskettes and CD-ROM include an installer application that automatically installs the following printer software on your computer ’s hard disk: ■ TKPH3401.PDF PostScript printer description file for use with QuarkXPress. ■ TK340172.PPD PostScript printer description file for use w[...]

2 Getting Set Up 2-32 Phaser 340 Color Printer PC: Software for Micr osoft Windows 95 For best performance and added features when printing fr om W indows 95, use the W indows 95 printer driver (not the W indows 3.1 printer driver , which may cause printing problems in W indows 95). Follow these steps: 1. Remove the W indows 3.1 driver (if applicab[...]

Getting Set Up 2 User Manual 2-33 8. In the window listing Manufacturers/Printers , click Have Disk . 9. In the Install From Disk dialog box, type in the drive for either the Phaser 340 CD-ROM or the Printer Software for W indows diskette, and click OK . 10. A list of T ektr onix printers appears. Select your printer in the list, then click Next . [...]

2 Getting Set Up 2-34 Phaser 340 Color Printer 13. At the prompt, Would you like to print a test page? click Ye s to verify the printer ’s connection, or click No . Then click Finish . A status bar appears while files are copied to your computer . 14. If prompted, select the path for the PostScript driver file ICONLIB.DLL ; this should be in yo[...]

Getting Set Up 2 User Manual 2-35 PC: Software for Micr osoft Windows 3.1 The following procedur e automatically installs the Adobe PS3 printer driver and PostScript printer description files (PPDs) requir ed by some applications. The Adobe PS3 driver works faster and more efficiently with the Adobe PostScript interpreter inside your Phaser 340 t[...]

2 Getting Set Up 2-36 Phaser 340 Color Printer 5. In the Program Manager , select Run from the File menu. 6. At the Command Line , type one of the following, replacing A: with the correct drive, then click OK . ■ CD-ROM: A:win31drv setup ■ Diskette: A:setup 7. At the README.WRI dialog box, click one of the buttons. The README file contains in[...]

Getting Set Up 2 User Manual 2-37 13. Click Close in the Install PostScript Printer from PPD dialog box. 14. At the message, click OK ; the Control Panel opens. 15. From the Control Panel , double-click Printers . 16. In the Printers dialog box, select the T ektronix Phaser 340 printer you just installed, then click Connect . 17. In the Connect dia[...]

2 Getting Set Up 2-38 Phaser 340 Color Printer PC: Updating the driver software for Windows NT If you are using Micr osoft W indows NT , follow these instructions to update the printer driver that enables you to print to a Phaser 340. This update procedur e provides printer page size information for W indows NT applications. However , T ekColor col[...]

Getting Set Up 2 User Manual 2-39 Note If you are not sur e whether your printer has the standard configuration or the extended features option, print the startup page from the Help Pages menu in the fr ont panel. This page includes an entry for Extended Features : Ye s if installed, No if it is not. b. Open the copy of the PRINTER.INF file on th[...]

2 Getting Set Up 2-40 Phaser 340 Color Printer 5. Install the T ektr onix Phaser 340 printer driver . From the Printer menu, select Create Printer ; the Create Printer dialog box appears. 6. Under Driver , scroll to the end of the list and select Other ; the Install Driver dialog box appears. 7. When prompted, do one of the following. ■ If you ar[...]

Getting Set Up 2 User Manual 2-41 9. In the W indows NT Setup dialog box, type in the same path you used in Step 7 (for example, B: ). Click Continue ; the Noncritical Error dialog box appears. 10. When you are pr ompted for the location of the PSCRPTUI.DLL file and the PSCRIPT .DLL file, click Ignore . (These files were installed in Step 4 or w[...]

2 Getting Set Up 2-42 Phaser 340 Color Printer PC: DOS and setting up por ts Check the list of supported printers in your DOS application for support of your Phaser 340 printer . If the list does not include this printer , check to see if other T ektr onix Phaser series printers are listed and choose one of those. Otherwise, use a generic color Pos[...]

Getting Set Up 2 User Manual 2-43 Macintosh software Note Y ou must have an optional PhaserShare card installed in the printer before using the driver . The Phaser 340 diskettes and CD-ROM include an installer application that automatically installs the following printer software on your Macintosh har d disk. Y ou can select a standard installation[...]

2 Getting Set Up 2-44 Phaser 340 Color Printer ■ Samplers installs color sampler charts and a fonts sampler in a Samplers folder inside a PhaserT ools folder created by the Installer application. ■ PPD files for drivers and applications installs the following: ■ TK340172.PPD PostScript printer description file for use with the standard 17-f[...]

Getting Set Up 2 User Manual 2-45 Using the installer to load software T o install the printer ’s software, follow this pr ocedure: 1. Disable virus detection softwar e before starting the Installer application: ■ Restart the Macintosh while holding down the Shift key to start the computer with extensions off or r efer to the virus software’s[...]

2 Getting Set Up 2-46 Phaser 340 Color Printer LaserWriter 8.x setup The LaserW riter 8.x driver uses printer-specific PPDs (PostScript Printer Description files) for information on a printer ’s page sizes, printing options, and media type options. T o use the LaserW riter 8.x driver with a Phaser 340 printer , do the following steps depending [...]

Getting Set Up 2 User Manual 2-47 7. The dialog box that appears shows the location of the PPD files you installed in the previous pr ocedure. Highlight one of the following PPD files and click Select : ■ Use the TK340172.PPD file with the standard version of the printer . ■ Use the TK340692.PPD file with the extended features configuratio[...]

2 Getting Set Up 2-48 Phaser 340 Color Printer Setting up an earlier version of the LaserWriter 8.x driver 1. Make sure that the LaserW riter 8.x driver is installed on your Macintosh. If the LaserWriter 8.x driver is not installed: The LaserW riter 8.x driver software is available fr om Apple Computer; see your local Apple dealer for details. Refe[...]

Getting Set Up 2 User Manual 2-49 11. Highlight one of the following PPD files you installed in Step 2 , and click Select : ■ Use the TK340172.PPD file with the standard version of the printer . ■ Use the TK340692.PPD file with the extended features configuration of the printer . Note If you are not sur e whether your printer has the standa[...]

2 Getting Set Up 2-50 Phaser 340 Color Printer Phaser 340 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5, use the Phaser 340 GX driver to print to the Phaser 340 printer . For details on installing and using the GX driver , refer to the Phaser 340 Drivers and Utilities Printing Reference . When you are done installi[...]

Getting Set Up 2 User Manual 2-51 UNIX workstation users can access utility files in the following ways: ■ Install the files from the T ektronix Phaser 340 CD-ROM if your system includes a CD-ROM drive. ■ Mount the PC diskette on the workstation. ■ Access the T ektronix anonymous ftp site on the Internet at ftp.tek.com . ■ Download utilit[...]

2 Getting Set Up 2-52 Phaser 340 Color Printer Installing optional f onts If you order ed the optional 52 additional fonts for your printer , you’ll need to install them on your computer . Refer to the optional font disks and installation instructions for mor e information. What ne xt? ■ When you have set up all the hardwar e and connections, i[...]

User Manual 3-1 Chapter 3 Printing Which platf orm? Y ou can print to your printer fr om any of the following platforms, providing the printer has the appropriate interface port. Refer to “Printer ports” on page 2-21 for more information. ■ PC — in W indows, W indows 95, W indows NT , and in DOS ■ Macintosh ■ Unix and VMS W orkstations [...]

3 Printing 3-2 Phaser 340 Color Printer Printing fr om Windows 95 Note Printing from a PC thr ough an interface port other than the parallel port requir es that an optional PhaserShare card be installed in the printer . 1. Make sure that you have installed the printer softwar e for W indows 95, as described in Chapter 2. If you have not, do so now [...]

Printing 3 User Manual 3-3 Printing fr om Windows 3.1 and Windows NT Note Printing from a PC thr ough an interface port other than the parallel port requir es that an optional PhaserShare card be installed in the printer . 1. Make sure that you have installed the printer softwar e for W indows 3.1 or W indows NT , as described in Chapter 2. If you [...]

3 Printing 3-4 Phaser 340 Color Printer Printing fr om a PC: DOS 1. In your application software, set up the printing options for a color printer driver and a communications port. For more information on making these selections, refer to your application software’s user manual. 2. Make sure that the PC communication ports have been set up correct[...]

Printing 3 User Manual 3-5 Printing fr om a Macintosh The CD-ROM and Printer Software diskettes include Printer Description Files (PPDs) that work with the Macintosh drivers to select print features. Note Printing from a Macintosh r equir es that an optional PhaserShare card be installed in the printer . 1. From the File menu, open the Page Setup d[...]

3 Printing 3-6 Phaser 340 Color Printer Printing fr om a Unix or VMS w orkstation Y ou can print fr om a workstation through Ethernet, T oken Ring, parallel, or serial interfaces. W orkstation users can print fr om any application that generates color PostScript. For Unix and VMS environments, T ektronix offers PhaserPrint for fast raster file and[...]

Printing 3 User Manual 3-7 The printer supports printing of PCL5 files from your UNIX host as a separately enabled option. Y ou can determine if the PCL5 language is enabled for your printer by checking the printer ’s configuration page. Refer to “Help Pages Overview” on page 2-29 for instructions on printing the configuration page. Refer [...]

3 Printing 3-8 Phaser 340 Color Printer Selecting print features The printer provides T ekColor color corrections that you can select to customize the look of your prints. In addition to the 300 dpi print-quality mode, the Phaser 340 with extended features pr ovides a user selectable 600 x 300 dpi print quality mode. There ar e several ways to sele[...]

Printing 3 User Manual 3-9 Selecting print quality modes from the fr ont panel Use the following steps to change the print quality mode through the printer ’s front panel menu. Note The Print Quality selection is only available for the optional 600 x 300 dpi configuration. 1. When the printer is on and the Ready message appears, press the Menu b[...]

3 Printing 3-10 Phaser 340 Color Printer Color correction The printer provides T ekColor Dynamic Correction, which consists of the following color correction modes: V ivid Color , the default color correction mode, is generally r ecommended for typical office printing. Note The print driver help window provides a short description of each color co[...]

Printing 3 User Manual 3-11 Selecting T ekColor corrections fr om the front panel Use the following steps to change the T ekColor corr ection mode through the printer ’s front panel menu. 1. When the printer is on and the Ready message appears, press the Menu button. The printer displays the first selection in the menu: Help Pages <---- ----&[...]

3 Printing 3-12 Phaser 340 Color Printer Color sampler charts The printer diskettes and CD-ROM contain color sampler charts for the following color specification methods: CMYK Cyan, magenta, yellow , and black RGB Red, green, and blue HSB Hue, saturation, and brightness P ANT ONE ® Colors The charts consist of colored r ectangles and coordinate v[...]

Printing 3 User Manual 3-13 All about media The printer prints on Letter- and A4-size office paper , T ektronix-supplied transparencies, and full sheet, peel-of f label stock (such as A very 5160). T ektronix transpar ency media is designed to provide optimal image quality and reliable operation. T ektronix offers two grades of transpar ency media[...]

3 Printing 3-14 Phaser 340 Color Printer Media tra ys Standard paper tra ys. The printer is shipped with a standard Letter - or A4-size paper tray which holds 200 sheets (slightly less than one-half ream) of paper . Note The standard paper trays are designed for use with paper media. Y ou can use a standard paper tray for printing up to 50 transpar[...]

Printing 3 User Manual 3-15 Establishing a default media tra y (optional) When you add the Lower T ray Assembly to your printer , you then have the option of selecting which tray (the upper or lower) will be the default media tray for printing. The printer ’s default media tray setting is only used when you are printing fr om a non-T ektronix pri[...]

3 Printing 3-16 Phaser 340 Color Printer Selecting the default media tray using the fr ont panel (optional) 1. When the printer is on and the Ready message appears, press the Menu button. The printer displays the first selection in the menu: Help Pages <---- ----> Menu 2. Using the left (<----) or right (---->) arrow buttons, scr oll t[...]

Printing 3 User Manual 3-17 Media size The standard paper trays, optional transpar ency trays, the optional Lower Paper T ray Assembly trays and manual feed slot accept two sizes of media: Letter/A-size (8.5 x 1 1 in.) and A4-size (210 x 297 mm). Refer to “Margins and image area” on page 3-23 for details on the size of the image ar ea. Media we[...]

3 Printing 3-18 Phaser 340 Color Printer P aper grain Grain refers to the dir ection of fibers in the paper . Paper that contains fibers running the length of the paper is called long-grain paper . For the best printing results, only use long-grain paper . Most common of fice copy paper is the long-grain variety . Y ou can pur chase premium long[...]

Printing 3 User Manual 3-19 Margins and ima g e area The image area is the part of the media wher e the image appears. When the printer places an image on the media, the image area is a bit smaller than the actual media size. Y ou may need to adjust the page margins in your application software to match the image ar ea. The printer must be set for [...]

3 Printing 3-20 Phaser 340 Color Printer Image orientation Orientation refers to how the image appears on the printed media. Y ou specify the image orientation through your softwar e application or through the printer driver . 1. Portrait 2. Landscape Media and ink handling tips ■ Keep the media supplies, trays, and ink in covered containers. Dus[...]

Printing 3 User Manual 3-21 Printing letterhead Letterhead must be loaded face up in the standar d paper tray with the bottom edge of the page closest to the paper tray handle. Caution Some letterhead may be printed using ink that will offset onto printer internal parts during the overprint, requiring you to perform cleaning procedur es. Run severa[...]

3 Printing 3-22 Phaser 340 Color Printer Printing transparencies T ektronix transpar ency media is recommended for use in this printer , as it provides optimal image quality and r eliable printer operation. T ektronix premium transpar ency media provides enhanced ink adhesion and print quality . Load transparency media in the appropriate Letter - o[...]

Printing 3 User Manual 3-23 T ransparency quality tips ■ For best results, use the 300 dpi print-quality setting in the printer driver . ■ Use large type on over heads; 18 point type or larger works well. ■ Use yellow or other light colors for text on solid-color backgrounds. ■ Place slip sheets between printed transparencies or use a prote[...]

3 Printing 3-24 Phaser 340 Color Printer Manual f eed printing 1. Select Manual Feed from the T ektronix printer driver . 2. Click on the Print button. 3. Go to the printer and open the manual feed cover using the recessed finger tab. 4. Adjust the guide on the inside of the manual feed cover to match the Letter- or A4-size media you are using. 91[...]

Printing 3 User Manual 3-25 Manual feed letterhead: When you manually feed letterhead, orient the letterhead face down and feed the bottom edge first. Manual feed transparencies: When you manually feed T ektr onix premium transparencies, orient the transpar ency notch closest to you with the notch on the right side. The standard T ektronix transpa[...]

3 Printing 3-26 Phaser 340 Color Printer Fonts Resident typefaces (P ostScript) The printer accepts Adobe T ype 1 and T ype 3 downloadable fonts, T rueT ype fonts, PCL5 (optionally enabled), and a variety of user-defined fonts. T o extend font capability , the printer supports a SCSI-connected external hard disk for storage of additional fonts. Re[...]

Printing 3 User Manual 3-27 Additional fonts can be added to the Phaser 340. The optional extended features configuration includes these 52 fonts for a total of 69 fonts. Refer to “Extended features upgrade” on page B-1 for mor e information. 9101-64[...]

3 Printing 3-28 Phaser 340 Color Printer Resident typefaces (PCL5) For PCL5 (Printer Command Language) printing (HP Laserjet III emulation), the printer supports Courier , T imes, and Universe typefaces in medium, bold, italic medium, and italic bold. Printing of PCL5 files is supported as a separately enabled option. Y ou can determine if the PCL[...]

Printing 3 User Manual 3-29 Installing Macintosh screen f onts The diskette labeled Printer Software for the Macintosh includes scr een fonts in these typeface families: T imes, Helvetica, Courier , Symbol, and Helvetica Narrow . Y ou must install these scr een fonts if you want to see the printer ’s resident typefaces on the Macintosh scr een. W[...]

3 Printing 3-30 Phaser 340 Color Printer Printing hints Application hints For information about using specific software applications with your printer , contact T ektronix’ HAL or EuroHAL information systems. In the U.S., call 1-800-835-6100 or (503) 682-7450 ; for EuroHAL telephone numbers, refer to “If you need help” on page 6-1. For a com[...]

User Manual 4-1 Chapter 4 Caring for Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: ■ Adding ink Add ink when the ink level drops to one-half stick. The fr ont panel displays an Ink Low message telling you when to add ink. ■ Emptying the waste tray Empt[...]

4 Caring for Your Printer 4-2 Phaser 340 Color Printer Adding ink Appro ximate time to complete: 1 minute The printer is shipped already loaded with T ektronix Phaser 340 ColorStix solid ink sticks. The front panel displays a message telling you when the printer is low on ink, giving you time to reor der . When the printer is out of ink, it display[...]

Caring for Your Printer 4 User Manual 4-3 For typical office document printing, you’ll use one of each color ColorStix ink stick to print approximately 1000 pages. T o reorder additional ink sticks, contact your local dealer or , in the United States, call T ektronix at 1-800-835-6100 . Ink handling tips ■ T o ensur e optimum print quality and[...]

4 Caring for Your Printer 4-4 Phaser 340 Color Printer Emptying the waste tra y Appro ximate time to complete: 3 minutes The waste tray fits inside the maintenance tray which is located behind the front cover . Y ou should empty the waste tray anytime you remove the maintenance tray or when the front panel displays the following message: Waste Tra[...]

Caring for Your Printer 4 User Manual 4-5 2. When you open the front cover , the following message appears: Waste Tray Full Remove Maintenance Tray 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Note Once the maintenance tray has been partially used, it will leak drum fluid if tipped. Place the ma[...]

4 Caring for Your Printer 4-6 Phaser 340 Color Printer 4. Lift one corner of the waste tray handle to release it fr om the maintenance tray; remove the waste tray fr om the maintenance tray . 5. Empty the contents of the waste tray by twisting it. Used ink is nontoxic; it can be treated as normal of fice waste. Each time you remove the waste tray [...]

Caring for Your Printer 4 User Manual 4-7 Replacing the maintenance tra y Appro ximate time to complete: 1 minute The printer uses the maintenance tray , located inside the printer behind the front cover , prior to each printing and during cleaning operations. A front panel message tells you when the maintenance tray is low , allowing you to make a[...]

4 Caring for Your Printer 4-8 Phaser 340 Color Printer 2. When you open the front cover , the following message appears: Caution Hot Surfaces Replace Maintenance Tray 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Note Once the maintenance tray has been partially used, it leaks drum fluid if tippe[...]

Caring for Your Printer 4 User Manual 4-9 All about media jams Use the following guidelines to help prevent paper and transpar encies from jamming inside the printer . ■ When installing a new maintenance tray , push on both sides of the tray to latch it firmly into the printer . ■ Periodically clean the printer to keep it operating in peak con[...]

4 Caring for Your Printer 4-10 Phaser 340 Color Printer Locating jammed media Paper jams can occur in these places: 1. Inside the exit cover 2. Inside the front cover 3. At the manual feed slot 4. At the standard media tray and Lower Paper T ray Assembly Caution Some surfaces inside the printer may be hot. Be careful not to touch the areas marked w[...]

Caring for Your Printer 4 User Manual 4-11 Remo ving jammed media T o avoid ink smears inside the printer , always try to pull jammed paper or transparency media out thr ough the top of the printer (the exit cover). If the jammed media cannot be cleared fr om the exit cover , open the fr ont cover and check for jammed media. If the jam is not insid[...]

4 Caring for Your Printer 4-12 Phaser 340 Color Printer 3. If necessary , open the exit cover using the blue release button located inside the front cover , at the top of the printer . 4. Using both hands, pull the jammed media out the top of the printer . 5. If necessary , remove the media tray to locate and clear jammed media. 9101-29 9101-60[...]

Caring for Your Printer 4 User Manual 4-13 Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedur es to cur e most problems are available thr ough the front panel by pr essing the Clean button. When necessary , the fr ont panel guides you through steps to perform cleaning pr ocedures[...]

4 Caring for Your Printer 4-14 Phaser 340 Color Printer Cleaning supplies When you receive your new printer , you r eceive these cleaning supplies: 1. Cleaning tray 2. Foam swabs 3. Lint-free wipes (dry) 4. Plastic bottle for dispensing isopropyl alcohol Some cleaning procedur es r equir e you to use cloth wipes or swabs saturated with isopropyl al[...]

Caring for Your Printer 4 User Manual 4-15 Reor dering c leaning kit supplies T o reor der the cleaning kit (T ektronix or der number 016-1341-00), contact your dealer or local T ektr onix office. In the United States, call: 1-800-835-6100, or order by fax: (503) 682-2980. When you order the cleaning kit, you r eceive these items: 1. Cleaning tray[...]

4 Caring for Your Printer 4-16 Phaser 340 Color Printer Using isopr opyl alcohol In general, it is best to use the purest isopr opyl alcohol (99%) available to you. Y ou can use 90% pure isopropyl alcohol, but if you do, you must wait after cleaning to make sure that printer parts ar e completely dry . 99% isopropyl alcohol dries quickly; 90% isopr[...]

Caring for Your Printer 4 User Manual 4-17 Identifying c leaning solutions Cleaning procedur es listed in this chapter are refer enced by the type of printing problem you may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems. Light stripes or missing colors Prob lem type Solution Missing or li[...]

4 Caring for Your Printer 4-18 Phaser 340 Color Printer Cleaning f or light stripes: printhead Appro ximate time to complete: 3-10 minutes If your prints have 1/10 in. (2.5 mm) lengthwise stripes that are the wr ong color or have missing colors, you can correct the pr oblem by cleaning the printhead. The printer automatically executes a printhead c[...]

Caring for Your Printer 4 User Manual 4-19 5. T o confirm that the problem has been corr ected, press the Test button to print a test page. Check for any missing color bars on the test page. 1. Black 2. Cyan 3. Magenta 4. Y ellow 9101-49 1234 6789 1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 0 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 2 9 3 0 3 1 3 2 3 3 3 4 3[...]

4 Caring for Your Printer 4-20 Phaser 340 Color Printer 6. If one or more of the color bars ar e still missing, repeat the cleaning sequence by pressing the Clean button once again. When cleaning ends, the printer outputs a cleaning page that you may discard as normal of fice waste. If the second cleaning sequence does not cure the light stripes o[...]

Caring for Your Printer 4 User Manual 4-21 Cleaning f or ink smears: internal paper path Appro ximate time to complete: 3-6 minutes If your prints have stray ink marks on the front or the back, you can corr ect the problem by cleaning the printer ’s internal paper path surfaces. The printer automatically feeds 10 sheets of paper through the print[...]

4 Caring for Your Printer 4-22 Phaser 340 Color Printer 3. Press the Clean button. The printer displays the following message: Warming Up Cancel 4. After a short delay during the warm-up period, the printer begins an automatic sequence of feeding 10 clean sheets of paper from the upper media tray . A fr ont panel message indicates the number of she[...]

Caring for Your Printer 4 User Manual 4-23 Cleaning f or ink smears: paper feed r ollers Appro ximate time to complete: 5 minutes If you have already performed the “Cleaning for ink smears: internal paper path” cleaning procedur e earlier in this chapter but problems persist, clean the upper and lower paper feed rollers. The paper feed rollers [...]

4 Caring for Your Printer 4-24 Phaser 340 Color Printer 1. Open the front cover . Caution Hot surfaces exist behind the upper paper feed rollers. T o avoid personal injury during cleaning procedur es, do not reach in behind the paper feed rollers. 9101-22[...]

Cleaning Update Pre-soaked alcohol cloth wipes pro vide the most ef fective tool for cleaning the printer’ s rubber rollers. Y ou can obtain these wipes by ordering them in packs of 10 (T ektronix order number 006-7824-01). As a substitute, use a cof fee filter soaked with 90% isopropyl alcohol. Caution: Do not use rubbing alcohol because it can[...]

Caring for Your Printer 4 User Manual 4-25 2. There ar e two sets of upper paper-feed rollers located above the maintenance tray. One set of rollers is r ubber; the other set is white plastic. The rubber r ollers are mechanically linked to companion rubber r ollers located under the maintenance tray . T urning the lower rubber r ollers also turns t[...]

4 Caring for Your Printer 4-26 Phaser 340 Color Printer 3. There ar e two sets of lower paper feed rollers. One set of rollers is rubber; the other set is white plastic. The rubber lower r ollers are located below the maintenance tray; the white plastic rollers ar e located on the inside of the front cover . a. T o clean the lower rubber feed r oll[...]

Caring for Your Printer 4 User Manual 4-27 Cleaning f or ink smears: paper exit path Appro ximate time to complete: 10 minutes If you have already performed the “Cleaning for ink smears” cleaning procedur e earlier in this chapter but problems persist, you should manually clean the paper exit path. Refer also to “Cleaning for ink smears: pape[...]

4 Caring for Your Printer 4-28 Phaser 340 Color Printer 1. Open the front cover . 2. Open the exit cover using the blue release button located inside the front cover at the top of the printer . 9101-22 9101-29[...]

Caring for Your Printer 4 User Manual 4-29 3. T o clean excess ink particles and drum fluid fr om the colored exit fingers, gently wipe the top surface of each finger using a dry swab. Caution T o avoid damaging the print drum and exit fingers, never scrape excess ink with a tool or finger nail. Use a dry swab provided with the cleaning kit. 9[...]

Cleaning Update Pre-soaked alcohol cloth wipes pro vide the most ef fective tool for cleaning the printer’ s rubber rollers. Y ou can obtain these wipes by ordering them in packs of 10 (T ektronix order number 006-7824-01). As a substitute, use a cof fee filter soaked with 90% isopropyl alcohol. Caution: Do not use rubbing alcohol because it can[...]

4 Caring for Your Printer 4-30 Phaser 340 Color Printer 4. T o clean the rubber exit r ollers, place and hold an alcohol-soaked swab against each roller and turn it several times. Note Y ou may notice some staining of the exit rollers while performing the cleaning procedur e. This is normal and does not indicate additional cleaning is necessary . S[...]

Caring for Your Printer 4 User Manual 4-31 6. T o clean the two sets of ribbed exit guides on the underside of the exit cover , gently wipe the raised ribs using an alcohol-soaked swab. Caution T o avoid damaging the print drum and exit guide, never scrape excess ink with a tool or finger nail. Use only the materials provided with the cleaning kit[...]

4 Caring for Your Printer 4-32 Phaser 340 Color Printer Cleaning f or media tra y jams: media pic k roller s Appro ximate time to complete: 5 minutes If you are experiencing media feeding pr oblems including mispicks and multiple picks at the standard (upper) media tray , you can generally correct the problem by cleaning the media-pick r ollers and[...]

Caring for Your Printer 4 User Manual 4-33 5. If you want a printout of the procedur e press Print , otherwise press Continue . 6. When you press Continue , a front panel message pr ompts you to install the cleaning tray in the media tray . a. Remove the media tray from the printer . Remove all print media from the media tray . b. Remove the cleani[...]

4 Caring for Your Printer 4-34 Phaser 340 Color Printer d. Place the cleaning tray in the media tray so that the tray’s sponge pad is nearest the paper tray’s handle. Pr ess the two tabs underneath the cleaning tray into the two square notches provided in the media tray . e. Insert the media tray with the cleaning tray into the printer . 7. Pre[...]

Caring for Your Printer 4 User Manual 4-35 8. When the cleaning operation is complete, the following message appears: Remove Cleaning Tray 9. Remove the media tray from the printer . 10. Remove the cleaning tray from the media tray . 11. Examine the pick pad located inside the media tray near the paper tray’s handle. If it is coated with dust, cl[...]

4 Caring for Your Printer 4-36 Phaser 340 Color Printer 12. Reload media in the media tray . Replace the media tray in the printer . 13. The front panel r e-displays the following message: Clean:Media Tray Jams <---- Clean Test 14. Press the button to return to normal operation. 15. Store the cleaning tray in its original packaging for later use[...]

User Manual -1 Cleaning Update: Manually Cleaning Rollers Manuall y cleaning the upper pic k roller 1. Remove the upper media tray from the printer . 2. Open the front cover . Caution Hot surfaces exist behind the upper paper-feed rollers. T o avoid personal injury during cleaning procedur es, do not reach in behind the paper-feed r ollers. 9682-23[...]

-2 3. Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer . Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum fluid if tipped. Contact with the drum fluid poses no known health risk. 4. Locate the top of the media-pick roller behind the bla[...]

User Manual -3 5. Scrub the top surface of the media-pick roller thoroughly . If the cloth becomes dirty , discard it and use another . 6. Replace the maintenance tray in the printer . Note T o prevent media jams at the media tray , be sure to push the maintenance tray into the printer until both sides latch in place. 7. Close the front cover . 968[...]

-4 8. Locate the bottom of the media-pick roller accor ding to the following illustration. 9. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly . 10. Replace the upper media tray in the printer . 9682-17 9682-26[...]

User Manual -5 Cleaning f or lower tra y jams: paper -pick r ollers Appro ximate time to complete: 1 minutes If you are experiencing media-feeding pr oblems, including mispicks and multiple picks of paper from the Lower Paper T ray Assembly , you can generally correct the pr oblem by cleaning the media-pick rollers with isopropyl alcohol. 1. Remove[...]

User Manual 5-1 Chapter 5 Supplies and Accessories T ektronix supplies: the mark of quality T ektronix supplies ar e developed and tested as a total system — printer , ink, and media. These system components work together to produce consistent, high-quality color images. For the best results, or der T ektronix supplies. Caution T o avoid damaging[...]

5 Supplies and Accessories 5-2 Phaser 340 Color Printer 016-1368-00 Letter-size T ektronix paper , 500 sheets, 90 g/m 2 (24 lb .) 016-1369-00 A4-size T ektronix paper , 500 sheets, 90 g/m 2 (24 lb .) 436-0294-00 Phaser 340 maintenance tray (includes w aste ink tray) 436-0299-00 Phaser 340 waste ink tra y 016-1341-00 Cleaning kit: cleaning tray , al[...]

Supplies and Accessories 5 User Manual 5-3 Interface cables and adapter s The following cables and adapters are available thr ough T ektronix or your dealer . Contact your dealer for other cables and adapters. Printer interface cables and adapter s Order n umber Description Connectors and cable length 012-1468-00 P arallel/Centronics cable 36-pin h[...]

5 Supplies and Accessories 5-4 Phaser 340 Color Printer[...]

User Manual 6-1 Chapter 6 Troubleshooting If y ou need help If you need assistance, contact your local T ektr onix dealer or sales repr esentative, T ektronix Customer Support Hotline, the T ektr onix Bulletin Board Service (BBS), or T ektronix’ interactive fax system (HAL). Customer Support Hotline If your problem is still not r esolved after ?[...]

6 Troubleshooting 6-2 Phaser 340 Color Printer For a detailed instruction guide on system r equirements, terminal settings, protocol, modem, connecting to our BBS, and downloading files, r equest a document catalog from HAL, the T ektronix automated fax system. Refer to “Using the automated fax systems” on page 6-4 for instructions. Online ser[...]

Troubleshooting 6 User Manual 6-3 If you can exchange electronic mail with other Internet sites, you can access the T ektronix ftp server . Fr om this server you can retrieve driver and utility files and color printer information. T o log onto the T ektr onix ftp server and download utility files, follow these instructions: 1. T ype the following[...]

6 Troubleshooting 6-4 Phaser 340 Color Printer Using the automated fax systems As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly , T ektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation[...]

Troubleshooting 6 User Manual 6-5 Use EuroHAL to or der a catalog or individual documents in Europe EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents. If you have a tone-dial[...]

6 Troubleshooting 6-6 Phaser 340 Color Printer 2. EuroHAL answers and asks which language you want to use. For English Press 1 For French Press 2 For German Press 3 3. The first time you use EuroHAL, you should or der a catalog. This lists all the documents that are available and is constantly updated. 4. EuroHAL asks you for your fax machine numb[...]

Troubleshooting 6 User Manual 6-7 Fr ont panel messages The front panel displays messages indicating the condition of the printer . Some messages, such as Standby and Warming Up , simply provide status information. These messages do not requir e user action. Error messages, such as Jam:Open Front Cover , r equire you to perform some action such as [...]

6 Troubleshooting 6-8 Phaser 340 Color Printer Jam:Open Front Cover Open the front cov er and remove the paper jam from the manual f eed slot or behind the front cov er . Y ou may need to push on both sides of the maintenance tra y to relatch it or clean the upper or lower paper f eed rollers. Jam:Retry Manual Feed Remov e the media from the manual[...]

Troubleshooting 6 User Manual 6-9 Cleaning No user action required. The printer is r unning an automatic cleaning operation. Waiting For Manual Feed Inser t paper or transparency in the manual f eed slot. Waiting For Transparency The print job specifies transparency but the printer detects that the paper tra y is installed. Load transparency in th[...]

6 Troubleshooting 6-10 Phaser 340 Color Printer Pr oblems and solutions Refer to the following tables if you encounter problems with the printer . Media feeding or jamming pr oblems Symptom Solution Media f eed or mispick problems at the standard tra y . Use standard office paper 16–32 lb . (60 – 120 g/m 2 ) or T ektronix transparency media. D[...]

Troubleshooting 6 User Manual 6-11 600 x 300 dpi prints look like 300 dpi quality . 600 x 300 dpi mode is for paper only and is not included in the Phaser 340 standard configuration. Ref er to “Print quality modes” on page 3-8. Print is wrinkled. Y ou may be using paper that is too thic k or thin. Ref er to “All about media” on page 3-15. [...]

6 Troubleshooting 6-12 Phaser 340 Color Printer Image prints in blac k-and-white instead of color . ■ PC users: Be sure to use a driver that suppor ts color P ostScript. If you are running Windo ws, use the T ektronix-supplied dr iver that w as shipped with the printer’ s software. Ref er to the Phaser 340 Drivers and Utilities Printing Referen[...]

Troubleshooting 6 User Manual 6-13 Network pr oblems Symptom Solution The printer doesn’t appear in the Chooser . ■ Alwa ys make network connections before turning on the printer . T ur n the printer off, w ait at least 15 seconds and turn the pr inter’ s power on again. ■ Check the termination; refer to the documentation f or your netw ork[...]

6 Troubleshooting 6-14 Phaser 340 Color Printer Printing and installation prob lems (cont’ d.) Symptom Solution The image does not finish printing (the pr inter times out). ■ PC users: If you are using the serial or parallel por t, use the MODE command to set the PC’ s communication parameters . For e xample: MODE LPT1:,,P (f or parallel por[...]

Troubleshooting 6 User Manual 6-15 The Ready message is displa yed b ut the file does not print. ■ Make sure that Phaser 340 is the selected printer . T r y printing the same file to another P ostScr ipt printer . If the file prints, then the problem could be with the interf ace cable . Ref er to “Interf ace cables and adapters” on page 5-[...]

6 Troubleshooting 6-16 Phaser 340 Color Printer The printer receives a file on the serial or parallel por t and the job prints successfully . After printing, the pr inter displa ys Waiting For Data , goes into Standby mode, b ut doesn’t come out of Standby mode f or the ne xt print job. T o recover , press the Wakeup or Cancel button or turn the[...]

Troubleshooting 6 User Manual 6-17 Do not print on both sides of the media. Do not print on both sides of the paper or transparency media. Printing on both sides causes ink to be offset onto the printer’ s inter nal paper path and will require cleaning. P aper jams occur when you are using the paper tra y . ■ Do not fill the paper tra y above [...]

6 Troubleshooting 6-18 Phaser 340 Color Printer[...]

User Manual 7-1 Chapter 7 Front Panel Fr ont panel overvie w The printer ’s front panel pr ovides you with information about the printer ’s operation, as well as buttons for accessing printer menus. Refer to “Front panel messages” on page 6-7 for a complete description of the front panel messages. Refer to the Menu Map later in this chapter[...]

7 Front Panel 7-2 Phaser 340 Color Printer Fr ont panel b uttons 1. The button allows you to perform these menu functions: ■ Back up a level of the menu without making a selection. ■ Exit the menu. 2. Button 2 is inactive during normal printer operation. However , when you enter the front panel menu by pr essing Menu , this button allows you to[...]

Front Panel 7 User Manual 7-3 4. Button 4, labeled Menu during normal operation, lets you to enter the front panel menu. After entering the menu, Button 4 changes meaning as you select sub-menus: ■ Menu Pr ovides access to sub-menus. ■ Print Executes the selected print. ■ OK Accepts the selected value. For a map to the front panel menu select[...]

7 Front Panel 7-4 Phaser 340 Color Printer T w o-line display The two lines of the display have the following functions: Line 1 ■ Displays status messages such as Ready and Printing . ■ Displays operation errors and warnings such as Out Of Ink . ■ Displays the names of menus and parameters you can set. Line 2 ■ Displays button labels such a[...]

Front Panel 7 User Manual 7-5 Fr ont panel indicators The front panel also includes two indicator lights: 1. P ower 2. Error Indicator On Blinking Off 1. Po wer The printer is on and ready for operation. The printer is processing or printing an image. The printer is in interactive mode: you ha ve pressed the Menu button. The printer is not ready , [...]

7 Front Panel 7-6 Phaser 340 Color Printer Enabling and disab ling the fr ont panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility file. In this protected mode, you can print the pages in the Help Pages menu, but cannot modify any settings in the rest of the menu . For more information on enabl[...]

Front Panel 7 User Manual 7-7 Fr ont panel menu map The front panel menu map pr ovides a convenient navigation aid for quickly determining the location of menu items. The menu map prints in English, regar dless of the front panel language setting. Y ou can print the menu map fr om the front panel using the following instructions: 1. While the Ready[...]

7 Front Panel 7-8 Phaser 340 Color Printer Phaser ® 340 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub-menu exits without making a change accepts the displayed value as the new setting Exit OK <--- ---> Menu T ekColor Corr ection V ivid Color* ( default ) Commercial Dis[...]

User Manual A-1 Appendix A Technical Notes Printing Help P ages The printer has several Help Pages that you can print to learn more about the printer . Menu Map : Provides a graphical view of the fr ont panel menus. Configuration Page: Lists general information on printer settings and how the printer is configured. Startup Page: Lists the number [...]

A Technical Notes A-2 Phaser 340 Color Printer Printing the fr ont panel menu map The front panel menu map pr ovides a convenient navigation aid for quickly determining the location of menu items. There ar e two ways to print the front panel menu map: ■ Use your W orld W ide W eb browser . Refer to the PhaserShare Status Software User Manual for [...]

Technical Notes A User Manual A-3 Printing the configuration page The configuration page contains a variety of information especially useful for network installation and troubleshooting. There ar e several ways to print the configuration page: ■ Use the printer ’s front panel menu, accor ding to the following instructions. 1. While the Ready[...]

A Technical Notes A-4 Phaser 340 Color Printer Printing the star tup page By default, printing of the startup page is enabled on power up. However , you can print the startup page anytime when you need to learn the number of pages that have been printed, the amount of installed memory , the number of fonts in memory , and installed interface ports.[...]

Technical Notes A User Manual A-5 Enabling and disabling the startup page Y ou can enable and disable printing of the startup page in several ways: ■ On a PC, send a PostScript language utility file to the printer . For more information, r efer to the Phaser 340 Drivers and Utilities Printing Reference . ■ On a Macintosh, use the LaserWriter u[...]

A Technical Notes A-6 Phaser 340 Color Printer Printing the demonstration pages Y ou can print two demonstration pages anytime you want to show the printing quality of the printer . There ar e two ways to print the demonstration pages: ■ Use your W orld W ide W eb browser . Refer to the PhaserShare Status Software User Manual for mor e informatio[...]

Technical Notes A User Manual A-7 Printer standb y modes Idle for 4 hour s When the printer is idle for more than 4 hours, it goes into a standby mode that keeps the printer ready to use yet r educes energy consumption. The printer exits standby mode when you send a file to the printer , press any front panel button, install or r emove a media tra[...]

A Technical Notes A-8 Phaser 340 Color Printer Changing the Energy Star timeout The timeout value for the Energy Star option is one hour . After an hour , the printer begins a cool-down cycle and requir es a 10–15 minute warm-up period to be ready for printing. Y ou can increase the timeout value when you want the printer to be ready for print jo[...]

Technical Notes A User Manual A-9 Selecting the c leaning page sour ce The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery r outines. The default cleaning page source for the printer is the upper tray . When the Lower Paper T ray Assembly is installed, you can change the source of the clea[...]

A Technical Notes A-10 Phaser 340 Color Printer P arallel por t The printer has an asynchronous parallel port that lets you interface with PCs. The parallel port supports uni-directional (default) and bi-dir ectional communications. When you use the parallel port, be sure to type this command at the PC (if LPT1 is not available, use LPT2) to disabl[...]

Technical Notes A User Manual A-11 3 nAck/PtrClk 21 Printer C mode: Negative true = data transf er acknowledge N mode: Data qualifier 4 nF ault/nDataAv ail 22 Printer C mode: Negative true = printer f ault e xists that prev ents printing N mode: Negative lo w = data ready , then data bits 0 then 4 5 PError/AckDataReq 23 Printer C mode: P ositive t[...]

A Technical Notes A-12 Phaser 340 Color Printer 14 nInit/nHostR TS 32 Host C mode: Negative true = reset interf ace N mode: Set positive 15 nStrobe/HostClk 33 Host C mode: Negative true = transf er data into printer input latch on rising edge N mode: Negative true = transf er Extensibility Request value into printer input latch on rising edge 16 nS[...]

Technical Notes A User Manual A-13 Specifications Printer tilt Place the printer on a level surface with no more than 3° tilt in any dir ection. Equivalent to raising one corner of the printer approximately 2 cm (0.75 inches.) Caution T ilting the printer more than 3 ° causes drum fluid to leak fr om the maintenance tray resulting in damage to [...]

A Technical Notes A-14 Phaser 340 Color Printer Power consumption Operating power consumption : 140 to 480 W atts Meets Energy Star power conservation r equirements with the Energy Star timeout set to one hour . Printer Dimensions Height: 33 cm (13 in.) Depth: 50.2 cm (19.75 in.) Width: 40 cm (15.75 in.) Weight: 32 kg (70 lbs.) Printer Clearances T[...]

User Manual B-1 Appendix B Expanding Your Printing System Customizing y our printer T ektronix of fers upgrade and accessory kits to expand your printer ’s capabilities. T o order upgrade kits, r efer to the supplies information sheet that was shipped with the printer and contact your local dealer or T ektr onix office. In the United States, cal[...]

B Expanding Your Printing System B-2 Phaser 340 Color Printer The extended features option is superior for workgr oups, enhancing the printer ’s performance in the following ways: ■ 600 x 300 dpi resolution printing ■ an additional 16 Mbytes of memory , totalling 24 Mbytes. More memory provides job pipelining to speed printer thr oughput and [...]

Expanding Your Printing System B User Manual B-3 Optional media tra ys The printer is shipped with a Letter- or A4-size paper tray . Additional trays can be order ed for convenience. For printing transparencies, the optional transparency tray is r ecommended. Refer to “Ordering printer supplies” on page 5-1 for information on or dering T ektron[...]

B Expanding Your Printing System B-4 Phaser 340 Color Printer Memory upgrades Note The startup page reports how much RAM memory is installed in the printer . For information on printing a startup page, refer to “Printing the startup page” on page A-4. Benefits of upgrading memory The Phaser 340 has 8 Mbytes of standard memory . Y ou can upgrad[...]

Expanding Your Printing System B User Manual B-5 Font upgrade Y ou can add an additional 52 fonts to the standard 17 fonts by upgrading to the extended features. Refer to “Extended featur es upgrade” on page B-1 for more information. Refer to “Fonts” on page 3-26 for mor e information on font typefaces. Note The startup page reports how man[...]

B Expanding Your Printing System B-6 Phaser 340 Color Printer PhaserShare netw ork cards T ektronix PhaserShar e™ network cards of fer high-performance network connectivity for your color printer . PhaserShare network car ds can be easily installed in your printer . Benefits of netw orking the printer Adding a PhaserShare network car d to your p[...]

Expanding Your Printing System B User Manual B-7 Phaser Cop ystation The Phaser Copystation adds easy-to-use, walk-up color copying capability to the Phaser 340 Color Printer . The Copystation’s front-panel contr ols let you specify the number of copies and select among color , gray scale and black-and-white copying modes. Y ou can choose to make[...]

B Expanding Your Printing System B-8 Phaser 340 Color Printer Adding a har d disk f or font stora g e Y ou can connect one or mor e Small Computer System Interface (SCSI) external hard disks to the printer for additional font storage. When you download a font to an external disk, the font remains ther e until you r emove it. In general, any disk th[...]

Expanding Your Printing System B User Manual B-9 Initialization Unless the disk is already formatted for operation with a PostScript printer , you have to initialize (format) the disk after connecting it to the printer . The printer diskettes contain utility files to help you initialize the disk and download fonts to it. Refer to the Phaser 340 Dr[...]

B Expanding Your Printing System B-10 Phaser 340 Color Printer Each disk must have a unique SCSI ID number . Do not turn on the printer or disk until each disk has a unique number . Note See “Interface cables and adapters” on page 5-3 for cable ordering information. Multiple disks The printer can support up to seven external disks. When you hav[...]

Expanding Your Printing System B User Manual B-11 Connecting multiple disks Caution T o avoid damaging components, turn off the computer , printer , and external disk before you connect or disconnect a SCSI cable. T urn on the disks before you turn on the printer . 1. SCSI port 2. External disks 3. T erminator (not r equir ed if the end disk has a [...]

B Expanding Your Printing System B-12 Phaser 340 Color Printer[...]

User Manual C-1 Appendix C Moving Your Printer Before turning of f the printer , wait for it to display the Ready message. T urn off the printer using the r ear-panel On/Of f switch. Caution T o avoid damaging the printer , let the printer cool down for at least 30 minutes before you move it so that the ink has time to solidify . Before you move th[...]

C Moving Your Printer C-2 Phaser 340 Color Printer Loc king the transit restraint Refer to the following illustration while performing these steps. 1. When the printer displays the Ready message, power it down using the rear -panel On/Off switch. The printer places the print head in the locking position. Caution T o avoid damaging the printer ’ s[...]

Moving Your Printer C User Manual C-3 3. While pressing inwar d with medium pressure, turn the transit restraint slot in a clockwise dir ection to lock the printhead in position. The lock button is recessed fr om the side of the printer when fully engaged. 9101-51 2 3[...]

C Moving Your Printer C-4 Phaser 340 Color Printer Changing line v oltage If you move the printer to a country that uses a line voltage differ ent from the printer ’s factory setting, you can change the line voltage to the appropriate setting by using the line voltage selector switch. The line voltage selector switch is located next to the On/Off[...]

User Manual D-1 Appendix D Regulatory Information Dec laration of conformity T ektronix, Inc. Color Printing and Imaging Division P .O. Box 1000 W ilsonville, Oregon 97070-1000 U.S.A. declares, under our sole r esponsibility , that the pr oduct Phaser 340 to which this declaration relates, is in conformity with the following standard(s) or other no[...]

D Regulatory Information D-2 Phaser 340 Color Printer Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interfer ence Regulations of the Canadian Department of Communications. ■ Le présent appareil numéri[...]

Regulatory Information D User Manual D-3 Material Safety Data Sheets Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide. T ektronix establishes and maintains sound envir onmental management practices to accomplish this goal and to assure c[...]

D Regulatory Information D-4 Phaser 340 Color Printer Section III — Hazards identification Potential health effects Eyes: Contact unlikely . If any particles get into the eye, flush thoroughly with water . Skin: Not an irritant based on test results. Inhalation: Not an expected route of exposur e. Ingestion: Not an expected route of exposur e. [...]

Regulatory Information D User Manual D-5 Section VIII — Exposure contr ol–personal pr otection No special protection indicated when used as intended. TL V/PEL: None established. Section IX — Physical and c hemical properties Appearance: W axy , solid. Black, blue, red or yellow in color . Odor: None. Solubility: Not water soluble. Section X ?[...]

D Regulatory Information D-6 Phaser 340 Color Printer Section XIII — Disposal considerations This product is not a hazar dous waste as specified in 40CFR 261. Dispose in accordance with all federal, state and local regulations. Section XIV — T ranspor t inf ormation D.O.T .: Not regulated. NMFC: 101720 Sub. 3 - Ink, Printing, N.O.I., Class 55.[...]

Regulatory Information D User Manual D-7 MSDS f or silicone oil Section I — Product identification T rade name and T ektronix part number: Silicone fluid (found in maintenance tray) 006-7912-00 Product use: Used in T ektronix Phaser 340 color printers. Section II — Information on ingredients Ingredients: Polydimethylsiloxane CAS Number: 63148[...]

D Regulatory Information D-8 Phaser 340 Color Printer Section V — Fire fighting measures Flammable Properties: Flammable limits not determined. Flash point: 545 ° F , minimum open cup. Fire and explosion hazards: No unusual hazards known. Section VI — Accidental release measures Spill or leak: W ipe with absorbent material and dispose in acco[...]

Regulatory Information D User Manual D-9 Section X — Stability and reactivity Stability: Stable. T races of formaldehyde may form if heated in air above 149 ° C (300 ° F). (Normal operating temperature in this printer is 50 ° to 60 ° C). Incompatibility W ith Other Materials: Oxidizing compounds can cause a reaction. Hazardous Polymerization:[...]

D Regulatory Information D-10 Phaser 340 Color Printer Section XV — Regulatory information EPCRA section 313 Reportable Ingredients: None. California Prop. 65: Not listed. Canadian WHMIS: Not considered a hazar dous chemical. TSCA: This product is listed in the T oxic Substances Control Act Inventory . OSHA: Not considered a hazar dous material a[...]

User Manual Index-1 Index A accessories optional 2-4 ordering 5-1 , B-1 standard 2-2 adapters ordering 5-3 adding ink 4-1 , 4-2 adding memory B-4 Adobe IntelliSelect 3-29 alcohol pre-soaked cloth 4-16 purity 4-16 asterisk (default setting) 2-28 automated fax systems (HAL/EuroHAL) 6-4 automatic language selection 3-29 AutoSelect button 3-15 B BBS (B[...]

Index-2 Phaser 340 Color Printer COM port 3-4 configuration page printing 2-29 , A-3 Connect dialog box 6-14 connections before powering on 2-21 parallel cable adapter 2-24 parallel port 2-24 PhaserShare network ports 2-23 SCSI port 2-23 Customer Support Hotline 6-1 D demonstration pages printing 2-29 , A-6 disable timeouts 2-42 diskettes utilitie[...]

User Manual Index-3 front panel menu accessing with Menu button 2-27 limited menu selections 2-27 selecting a language 2-28 front panel menu map 7-7 printing A-2 ftp server 6-2 G getting help 6-1 getting the best results 3-30 grade, paper 3-17 grain, paper 3-18 H HAL, automated fax system 3-6 , 6-4 printing from applications 3-7 telephone number an[...]

Index-4 Phaser 340 Color Printer languages default 3-29 front panel 2-28 printer 1-2 LaserW riter 8.x setting up on a Macintosh 2-46 using 2-46 leave printer on 2-27 letterhead loading 3-21 manual feed printing 3-25 running a test sheet 3-21 light or missing stripes cleaning 4-18 identifying 4-18 line voltage selection C-4 LocalT alk/serial connect[...]

User Manual Index-5 memory advantages of upgrading B-4 image area 1-1 order numbers B-4 Menu button 2-27 , 7-1 menu map 7-7 overview 2-29 printing 7-7 , A-2 Microsoft W indows 2-32 , 2-35 Microsoft W indows NT 2-38 mispick, paper feed 4-32 MODE command 2-42 moving the printer C-4 locking the transit restraint C-2 precautions C-1 removing the mainte[...]

Index-6 Phaser 340 Color Printer PC installing printer software 2-32 , 2-35 printing from W indows 3-3 printing from W indows 95 3-2 updating driver software for W indows NT 2-38 PCL5 1-2 , 3-28 , 3-29 Phaser 340 extended features 3-8 Phaser 340 GX driver 3-5 Phaser Copystation capabilities B-7 installing 2-10 order number B-7 SCSI port 2-21 Phaser[...]

User Manual Index-7 printing configuration page A-3 demonstration pages A-6 from a Macintosh 3-5 from a PC (W indows 3.1 and NT) 3-3 from a workstation 3-6 from specific applications (tips) 3-7 languages 3-29 manual feed 3-24 menu map A-2 startup page A-4 test page 4-19 transparencies 3-22 two pages after jam 4-9 problems and solutions image qual[...]

Index-8 Phaser 340 Color Printer T T ekColor Help button 3-10 options 3-10 selecting features 3-8 T ektronix Bulletin Boar d Service (BBS) 3-12 T ektronix ftp server 6-2 Test button 4-19 timeout disable 2-42 T oken Ring PhaserShare car d and protocols 2-21 workstations 3-6 touring the printer 2-6 transit restraint location 2-11 locking before movin[...]