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The rules should oblige the seller to give the purchaser an operating instrucion of Telstra Argent, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Telstra Argent one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Telstra Argent. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Telstra Argent should contain:
- informations concerning technical data of Telstra Argent
- name of the manufacturer and a year of construction of the Telstra Argent item
- rules of operation, control and maintenance of the Telstra Argent item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Telstra Argent alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Telstra Argent, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Telstra service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Telstra Argent.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Telstra Argent item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 1/29 ACN 051 775 556 Version 1.3[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 2/29 ACN 051 775 556 The information contained in this document was correct at the time of printing. However, in order to improve its products, Telstra reserves the right to modify the details in this document at any time and without warning. Copyright© 1999 Telstra [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 3/29 ACN 051 775 556 Table of Contents 1 INTRODUCTION 5 2 SCOPE 5 3 DESCRIPTION 5 3.1 Application 5 3.2 Definitions 6 3.3 Package Contents 6 3.4 Back Panel 7 3.5 Top Panel Seven Segment Display 8 3.6 ATA Activation Instructions 9 3.6.1 Prepare position 9 3.6.2 Connect[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 4/29 ACN 051 775 556 4 V.24 SERIAL PORT ‘AT’ COMMANDS 21 4.1 Introduction 21 4.2 ‘AT’ Commands 21 4.3 S register settings 22 5 POTS TELEPHONE SUPPLEMENTARY FEATURES 23 5.1 Introduction 23 5.1.1 Abbreviations used in the POTS feature descriptions 24 5.2 Telepho[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 5/29 ACN 051 775 556 1 INTRODUCTION This document is provided as a guide describing the procedures for installation, usage and maintenance of Telstra’s Argent Terminal Adaptor (ATA). It is highly recommended that a Telstra qualified technician install this product. [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 6/29 ACN 051 775 556 3.2 Definitions The following words, acronyms and abbreviations are referred to in this document. Term Definition ATA A rgent T erminal A daptor EFTPOS E lectronic F unds T ransfer at P oint O f S ale CPE C ustomer P remises E quipment FFS F ee F [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 7/29 ACN 051 775 556 3.4 Back Panel The ATA contains one analogue EFTPOS port (611 data phone socket), one V.24 (Serial/RS232) data port (DB25 connector), one standard analogue telephone port (RJ45 connector) and one ISDN port (RJ45 keyed connector). Figure 1: ATA Bac[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 8/29 ACN 051 775 556 3.5 Top Panel Seven Segment Display The Seven-Segment display consists of lighted segments to display numbers 0-9 plus a dot. This shows the startup state of the ATA and on-going status of the EFTPOS connection. Displays do not relate to calls on [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 9/29 ACN 051 775 556 Only the decimal point on the Seven Segment Display is illuminated when the configuration has been downloaded successfully by the Argent NMS, and the ATA is functioning correctly with connected EFTPOS terminals responding normally. No other codes [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 10/29 ACN 051 775 556 3.6.4 Power-up the ATA Insert the Plugpack connector into the 12VDC socket on the ATA back panel. Whilst pressing and holding the RST button at the back of the ATA, turn the 240V power on at the power point. Release the RST button when the displa[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 11/29 ACN 051 775 556 Next, the ATA makes a new D-Channel X.25 call to the main Argent NMS, to automatically download its configuration. “Remote Management in Progress” (Display 4) will be displayed during this process. 3.6.9 Observe the Software Download The Arge[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 12/29 ACN 051 775 556 3.6.12 Observe that the ATA is ready and record the service details When the above steps have completed successfully, and the configuration is downloaded. There may be a 1-2 minute delay while the ATA activates software, after which the decimal p[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 13/29 ACN 051 775 556 3.6.14 Point-to-Point Protocol (PPP) Installation PPP is used to connect to Internet or other ISDN TAs using the common Windows, Unix, Macintosh interfaces. Most commonly, it is used for Internet access. PPP over a OnRamp ® 2 B-channel can be in[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 14/29 ACN 051 775 556 5. Click on Add 6. Tick Don’t detect my modem; I will select from list 7. Click on Next 8. Select Standard Modem Types – Standard 33600 bps Modem 9. Click on Next 10. Select the Communications port to which the ATA Modem is attached[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 15/29 ACN 051 775 556 11. Click on Finish 12. Click on Properties 13. Set Maximum speed to 115200 14. Click on Close Your ATA Modem is now installed 3.6.15 Installing Dial-Up Network To Install Dial-Up Networking (DUN) and TCP/IP please refer to your Microsoft Install[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 16/29 ACN 051 775 556 3.6.16 Configuring Dial-Up Networking (DUN) 1. Open My Computer from your Desktop 2. Open Dial-Up Networking 3. Double click on Make New Connection 4. Type in the name of your ISP 5. Select a device (Standard 33600 bps Modem) 6. Click Next 7. Typ[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 17/29 ACN 051 775 556 8. Click Next 10. Click Finish 3.6.17 V.120 Setup V.120 allows a device using a serial port to connect to another remote device using a serial port. The V.120 carries the data transparently like a cable. V.120 handles transport mechanisms without[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 18/29 ACN 051 775 556 3.7 ATA Maintenance In the case where the Argent TA fails to operate, contact your Service Provider for assistance. 3.7.1 Check the Seven Segment display Check the ATA Seven Segment Display for indication of possible fault conditions. The normal [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 19/29 ACN 051 775 556 3.7.7 Maintenance by Telstra Telstra Service Assurance contracts are available for the ATA which can cover labour and parts for maintenance activity during contracted hours (please note that some exclusions do apply eg unfair wear & tear). Th[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 20/29 ACN 051 775 556 3.8.4 ATA out of Warranty - with Telstra Service Assurance If an ATA, which is out of warranty, is found to be faulty and you have a Service Assurance contract, Telstra will replace the complete ATA package free of charge (if it cannot be repaire[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 21/29 ACN 051 775 556 4 V.24 SERIAL PORT ‘AT’ COMMANDS 4.1 Introduction The Argent Terminal Adaptor (ATA) is an ISDN device with powerful features for interconnection. While the primary purpose of Argent is the delivery of transactions to centralised hosts, the AT[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 22/29 ACN 051 775 556 AT Description ATQ0 (default) Enable result codes output to the terminal. ATQ1 Disables result codes to the terminal. ATQ2 Disable result code in answer mode only. Q Flow Control ATQ0 disables flow control ATQ1 enables XON/XOFF software flow c[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 23/29 ACN 051 775 556 Register Description allows multiple phone numbers on an ISDN service. S59 ISDN connection status can only be read ATS59? Returns 0 for connection not synchronised to Telstra network ATS59? Returns 1 for connection ready for calls. S60 B Channel [...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 24/29 ACN 051 775 556 5.1.1 Abbreviations used in the POTS feature descriptions [...] Square brackets indicate that the enclosed item is optional DN Destination number DT Dial Tone OH Off Hook RH Replace Handset when condition detected by ATA RR Recall signal from tel[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 25/29 ACN 051 775 556 5.2 Telephone Port (POTS) Features 5.2.1 Call Waiting (CW) Call Waiting is an Easycall ™ feature so the customer can detect the presence of another call, while a call is in progress. a Turn Call Waiting on: OH DT * 43 # RSP RH b Turn Call Waiti[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 26/29 ACN 051 775 556 If you do not have access to a computer, you can enable CLIR on a permanent basis using the following handset commands: a Enable CLIR for the port to which the handset is connected OH DT #8#1# RH b Disable CLIR for the port to which the handset i[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 27/29 ACN 051 775 556 5.2.5 Call Forward Call forward allows calls to be forwarded to any other telephone including mobiles either immediately, when busy or if the call is not answered. 5.2.5.1 Call Forward Immediate or Unconditional Call Forward Immediate also called[...]
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Argent Terminal Adaptor - User Guide Version 1.1 Telstra Corporation Limited Page 28/29 ACN 051 775 556 All voice phone calls and data calls will be answered if a telephone number is not entered into the AT command registers. Once an MSN telephone number is entered, the ATA will use this number and only receive calls received for this specific tele[...]