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Thomson TG585 manual

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Table of contents for the manual

  • Page 1

    Setup and User Guide THOMSON TG576 v7 and TG585 v7 Wireless Multi-User ADSL2+ Gateway[...]

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    [...]

  • Page 3

    THOMSON TG576 v7 and TG585 v7 Setup and User Guide[...]

  • Page 4

    Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and copying of this document, u se and communicat ion of its cont ents is not perm itted without writt en authorization from Thomson. Th e content of this do cument is furnish ed for informational use only, may be subject to change witho ut notice, and should not be constru[...]

  • Page 5

    E-DOC-CTC-20080 118-0003 v3.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Preli minary Steps ......... ........... .......... ........... ......... .......... ........... .......... ........... 4 [...]

  • Page 6

    E-DOC-CTC-2008 0118-0003 v3.0 ii Contents 6 Internet Security ............ .................................... ........................ 41 6.1 Firewa ll........ ........... ........... ........ ........... .......... ........... ........ ........... .......... ....... 42 6.2 Web Site Filtering ........... ......... .......... ........... .........[...]

  • Page 7

    E-DOC-CTC-20080 118-0003 v3.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG576 v7 and TG 585 v7 will be referred to as Th omson Gateway in this Setup and User Guide. T ypographical Conventions Following typo graphical convention is used throughout this m anual:  Sample text[...]

  • Page 8

    E-DOC-CTC-2008 0118-0003 v3.0 2 About this Setup and User Guide[...]

  • Page 9

    E-DOC-CTC-20080 118-0003 v3.0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss t he Internet using your Thomson Gateway. This Setup an d User Guide will show you how to set up your Thomson Gatew ay and how to connect your computer(s) to the Internet.[...]

  • Page 10

    E-DOC-CTC-2008 0118-0003 v3.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventi onal teleph one and DSL service are simu ltaneously av ailable from th e same copper pa ir , you will need a central splitter or dist ributed filters for decoupl ing DSL and telephone sign [...]

  • Page 11

    E-DOC-CTC-20080 118-0003 v3.0 5 1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway:  Guided Installation  Manual Installation Guided Installation How it works The Setup wiz ard included on the CD wi ll guide you through all configuration aspects of your Thomson Gateway. This i[...]

  • Page 12

    E-DOC-CTC-2008 0118-0003 v3.0 6 1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter pr oblems during this instal lation please refer to “7 .1 Setup wizar d T roubleshoo ting” on page 48 . Starting[...]

  • Page 13

    E-DOC-CTC-20080 118-0003 v3.0 7 1 Installation CD menu On the CD Menu , click:  Initial Setup to connect your computer to th e Thomson Gateway and configure it.  Reconfigure my Thomson G ateway to reconfigure your Th omson Gateway.  Setup my computer to connect your computer to the Thomson Gateway network.  View Documentation to view th[...]

  • Page 14

    E-DOC-CTC-2008 0118-0003 v3.0 8 1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your Network” on page 19 . 2 Connect the Thomson Ga teway t[...]

  • Page 15

    E-DOC-CTC-20080 118-0003 v3.0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 10 Thomson Gateway W eb Interface 15 Backing Up/Re storing your Configuration 18[...]

  • Page 16

    E-DOC-CTC-2008 0118-0003 v3.0 10 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of:  Status LEDs  WPS Button LED  Ethernet LEDs[...]

  • Page 17

    E-DOC-CTC-20080 118-0003 v3.0 11 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top pa nel of your Thomson Gateway, yo u can find a n umber of status LEDs, i ndicating the state o f the device during no rmal operation. Power LED Ethernet LED Wireless LED Colour State Description Green Solid on Power on, normal operation Red Solid on[...]

  • Page 18

    E-DOC-CTC-2008 0118-0003 v3.0 12 2 Thomson Gateway Basics Broadband LED Internet LED Colour State Description Green Blinking Pending DSL line synchro nisation Solid on DSL line synchronised Off No DSL line Colour State Description Green Blinking Interne t activity Solid on Internet connecti vity , no activity Red Solid on Internet connection setup [...]

  • Page 19

    E-DOC-CTC-20080 118-0003 v3.0 13 2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add ne w wireless clients to your network. For more information, see Connecting Y our Wireless Client via WPS . WPS LED Colour State Description Green Solid On Client successf ully registered via WPS Amber Blinking WPS registrati[...]

  • Page 20

    E-DOC-CTC-2008 0118-0003 v3.0 14 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be prov ided per Ethernet port to indicate link in tegrity (or activity). LED Status Description Off No connection on this port Solid on Ethernet li nk up Blinking Data is flowing from /to this port[...]

  • Page 21

    E-DOC-CTC-20080 118-0003 v3.0 15 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson Gateway W eb Interface allows you to configur e your Thomson Gateway usin g your web browser . Requirements Javascript must be enabled on your browser . For mo re information, consult the help of your Internet browser . Accessing th[...]

  • Page 22

    E-DOC-CTC-2008 0118-0003 v3.0 16 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items:  Home: Allows you to go back to the home pa ge.  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e[...]

  • Page 23

    E-DOC-CTC-20080 118-0003 v3.0 17 2 Thomson Gateway Basics Language bar The language bar allows you to chan ge the la nguage of the Thomson Gateway Web interface. Location bar The location bar allows you to view the current position in th e Thomson Gateway W eb interface. Login section In this section you can se e the current user name. By clicking [...]

  • Page 24

    E-DOC-CTC-2008 0118-0003 v3.0 18 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a g ood idea to backup your configuration for later us e. This way you can alw ays return to your working con figuration in case of problems. Backing up your config[...]

  • Page 25

    E-DOC-CTC-20080 118-0003 v3.0 19 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gatew ay using the Guided Installati on , use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the [...]

  • Page 26

    E-DOC-CTC-2008 0118-0003 v3.0 20 3 Adding a New Com puter to your Network 3.1 Connecting a Computer Us ing the Ethernet Cable Requirements  Y our computer m ust have a free Ethernet port.  Y our computer m ust be configur ed to obtain a n IP address automatically . Th is is the default setting. Ethernet cable In your package, you will find a [...]

  • Page 27

    E-DOC-CTC-20080 118-0003 v3.0 21 4 Wireless 4 Wireless Introduction With the built-in wireless access poin t you are no longer boun d by cables to connect to the Inte rnet. What you need to set up a wireless network T o set up a wireless network, you need following components  A Wireless Access Point  A Wirele ss client Wireless Access Point [...]

  • Page 28

    E-DOC-CTC-2008 0118-0003 v3.0 22 4 Wireless 4.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your network in a swift and easy way , without the need to enter all of your wireless setting s (SSID, encryption,...). Requirements  Y our wireless client must supports WPS. Check t[...]

  • Page 29

    E-DOC-CTC-20080 118-0003 v3.0 23 4 Wireless Make sure that the WLAN LE D is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client wi thout WPS. For more information, see “4.2 Connecting Y our Wireless Client without WPS” on page 24 . T roublesh[...]

  • Page 30

    E-DOC-CTC-2008 0118-0003 v3.0 24 4 Wireless 4.2 Connecting Y our Wireless Client without WPS Before you start Before you ca n connect a computer to your wireless network you n eed to know which Ne twork Name (SSID) and encryptio n your Th omson Gateway is using. Where can I find the SSID? If you did not change th e SSID manually , your Thomson Gate[...]

  • Page 31

    E-DOC-CTC-20080 118-0003 v3.0 25 4 Wireless 4.3 Securing Y our Wireless Connection Introduction By using encryption, co mmunication between the w ire less clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the yea[...]

  • Page 32

    E-DOC-CTC-2008 0118-0003 v3.0 26 4 Wireless 3 Under Wire less , click your access point. 4 The Wireless Access Point page appears. 5 In the Location bar , click Configure . 6 Under Security , you can change the Encryption . If yo u want to use:  WP A-PSK Encryption, continue with “4.3.1 Config uring WP A-PSK Encryption” on page 27 .  WEP [...]

  • Page 33

    E-DOC-CTC-20080 118-0003 v3.0 27 4 Wireless 4.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a pass phrase (also known as Pre -shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric char[...]

  • Page 34

    E-DOC-CTC-2008 0118-0003 v3.0 28 4 Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers hi gher security). 3 In the Encryption key box, type a Netwo rk key of your choice. If [...]

  • Page 35

    E-DOC-CTC-20080 118-0003 v3.0 29 5 Getting the Most Out of Your Thomson Gateway 5 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending o n the configuration offere d by your Internet Servi ce Provider (ISP ), some features may not be available[...]

  • Page 36

    E-DOC-CTC-2008 0118-0003 v3.0 30 5 Getting the Most O ut of Your Thomson Gat eway 5.1 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration of a (small ) network as much as possib le. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Su[...]

  • Page 37

    E-DOC-CTC-20080 118-0003 v3.0 31 5 Getting the Most Out of Your Thomson Gateway 5.1.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplayed as THOMSO N TGXXX) and click View device web p ag[...]

  • Page 38

    E-DOC-CTC-2008 0118-0003 v3.0 32 5 Getting the Most O ut of Your Thomson Gat eway 5.1.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently: ?[...]

  • Page 39

    E-DOC-CTC-20080 118-0003 v3.0 33 5 Getting the Most Out of Your Thomson Gateway Disabling this feature T o prevent that users can connect/di sconnect you can enable Extended Se cur ity . For m ore information, see “5.1.3 Configurin g UPnP on th e Thom son Gateway” on page 34 .[...]

  • Page 40

    E-DOC-CTC-2008 0118-0003 v3.0 34 5 Getting the Most O ut of Your Thomson Gat eway 5.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can:  Enable/Dis able UPnP  Extended Secu rity Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, cl[...]

  • Page 41

    E-DOC-CTC-20080 118-0003 v3.0 35 5 Getting the Most Out of Your Thomson Gateway 5.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to add the UPnP compo nent to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. Cl[...]

  • Page 42

    E-DOC-CTC-2008 0118-0003 v3.0 36 5 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol Intern et Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, it is recommended to add t he IGD Discovery and Control c lient to your system. Proc[...]

  • Page 43

    E-DOC-CTC-20080 118-0003 v3.0 37 5 Getting the Most Out of Your Thomson Gateway 5.2 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one internet co nn ection for m ultiple comput ers. This means that all your computers s hare one public I P address, as if only one computer is connected to the[...]

  • Page 44

    E-DOC-CTC-2008 0118-0003 v3.0 38 5 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technol ogy that enables seamless operation of a wide rang e of games and messaging appli cations. Y our computer w ill use UPnP to communicate to th e Thomson Gateway which services are runn ing on the computer . For more information on UPnP , see “5[...]

  • Page 45

    E-DOC-CTC-20080 118-0003 v3.0 39 5 Getting the Most Out of Your Thomson Gateway 5.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndns.org) to a broadband connection even if it is usin g a dynamic IP address. A s soon as the dev ice gets a new IP address, the dynamic DNS server up[...]

  • Page 46

    E-DOC-CTC-2008 0118-0003 v3.0 40 5 Getting the Most O ut of Your Thomson Gat eway[...]

  • Page 47

    E-DOC-CTC-20080 118-0003 v3.0 41 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 42 W eb Site Filterin g 43[...]

  • Page 48

    E-DOC-CTC-2008 0118-0003 v3.0 42 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Firewall . 3 The Firewall page appe ars. In the up per -right corn er , click Configure . 4 A list with security settings with a brief description is displaye[...]

  • Page 49

    E-DOC-CTC-20080 118-0003 v3.0 43 6 Internet Security 6.2 W eb Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocke d, the following page is displayed: Address-based filtering With address-based filterin g you can block web sites ba[...]

  • Page 50

    E-DOC-CTC-2008 0118-0003 v3.0 44 6 Internet Security 6.2.1 Adding Rules For The Address Based Filter Options With the address ba sed filter you can:  Deny access to a specific W eb site  Allow access to a specific W eb site  Redirect a W eb site  Redirect all W eb sites Deny access to a specific W eb site Proceed as foll ows: 1 Browse t[...]

  • Page 51

    E-DOC-CTC-20080 118-0003 v3.0 45 6 Internet Security Redirect all W eb sites Proceed as foll ows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Web Site Filtering . 3 Make sure the Use Address Based Filter check box is selected. 4 T ype “*” in the Web S it e box. 5 Click Redirect in the Action li st . 6 T ype the[...]

  • Page 52

    E-DOC-CTC-2008 0118-0003 v3.0 46 6 Internet Security[...]

  • Page 53

    E-DOC-CTC-20080 118-0003 v3.0 47 7 Troubleshooting 7 T roubleshooting Introduction This chapter suggests so lutions for problems you ma y encounter while installing or conf iguring your Thomson Gateway. If the suggestions do not resolve the problem, look at the supp ort pages on http://www .thomson- broadband.com or contact your service provider . [...]

  • Page 54

    E-DOC-CTC-2008 0118-0003 v3.0 48 7 Troubleshooting 7.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start button. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of your CD- or DVD- ROM drive. [...]

  • Page 55

    E-DOC-CTC-20080 118-0003 v3.0 49 7 Troubleshooting 7.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make sure that:  The Thomson Gateway is pl ugged into a power socke t outlet.  Y ou are using the correct power supply for your Thomson Gateway device.  The Thomson Gateway is turned o[...]

  • Page 56

    E-DOC-CTC-2008 0118-0003 v3.0 50 7 Troubleshooting 7.2.1 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that:  The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and you r computer .  Y ou are using the correct cable type for your Ethernet eq uipment, that is at least UTP CA T5 wi[...]

  • Page 57

    E-DOC-CTC-20080 118-0003 v3.0 51 7 Troubleshooting 7.2.2 Wireless Connection T roubleshooting No Wireless Connectivity Make sure that:  Both the wireless clie nt adapter and the Thomson Gateway are allowed to co nnect through wireless channels as defined for local regulatory domain .  The wireless clie nt is configured for the corr ect wirele[...]

  • Page 58

    E-DOC-CTC-2008 0118-0003 v3.0 52 7 Troubleshooting 7.3 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect t o the Thom son Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. War n i n g A reset to factory default settings deletes all confi gur ation [...]

  • Page 59

    E-DOC-CTC-20080 118-0003 v3.0 53 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfold ed paperclip to push the r ecessed Reset button. Push it until the Power LED lig hts red - this will take abo ut 7 seconds. 3 Release the Reset button. 4 The Thomson G ateway restarts. Y our sy[...]

  • Page 60

    E-DOC-CTC-2008 0118-0003 v3.0 54 7 Troubleshooting[...]

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    THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2008. Al l rights reserved. E-DOC-CTC-20080118-0003 v3.0.[...]