English dropdown-ico

THOMSON TG585 V8 manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of THOMSON TG585 V8, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of THOMSON TG585 V8 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of THOMSON TG585 V8. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of THOMSON TG585 V8 should contain:
- informations concerning technical data of THOMSON TG585 V8
- name of the manufacturer and a year of construction of the THOMSON TG585 V8 item
- rules of operation, control and maintenance of the THOMSON TG585 V8 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of THOMSON TG585 V8 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of THOMSON TG585 V8, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the THOMSON service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of THOMSON TG585 V8.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the THOMSON TG585 V8 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    Setup and User Guide THOMSON TG585 v8 Wireless Multi-User ADSL2+ Gateway[...]

  • Page 2

    [...]

  • Page 3

    THOMSON TG585 v8 Setup and User Guide[...]

  • Page 4

    Copyright Copyright ©1999-2010 THOMSON. All rights reserved. Distribution and co pying of this do cument, use and communication o f its contents is not permitted witho ut written authoriz ation from THOMSON. The con tent of this docume nt is furnished for informati onal use only , may be subject to ch ange without notice, and should not be con str[...]

  • Page 5

    E-DOC-CTC-20090 708-0001 v1.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Before you start ......... ........... ............ ........... ........... ............ ........... ........... ...... 4 [...]

  • Page 6

    E-DOC-CTC-2009 0708-0001 v1.0 ii Contents 5 Internet Security ............ .................................... ........................ 41 5.1 Firewall.. ........... .......... ............. .......... ........... ........... .......... ............. ........... .... 42 5.2 Parental C ontrol ........... ............. ........... .......... .......[...]

  • Page 7

    E-DOC-CTC-20090 708-0001 v1.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG585 v 8 will be referred to as Thomson Gateway in this Setup and User Guide. T ypographical Conventions Following typograph ical convention is us ed throughout this manual:  Sample text indicates a h[...]

  • Page 8

    E-DOC-CTC-2009 0708-0001 v1.0 2 About this Setup and User Guide[...]

  • Page 9

    E-DOC-CTC-20090 708-0001 v1.0 3 1 Installation 1 Installation Introduction In a few minutes you will b e able to access the Intern et using your Thomson Gateway. This Setup an d User Guide will s how you how to set up your Thomson G ateway and how to con nect your computer(s) to the Internet. Main features As soon as you have completed the inst all[...]

  • Page 10

    E-DOC-CTC-2009 0708-0001 v1.0 4 1 Installation 1.1 Before you start DSL Service The DSL ser vice must b e activated on your telephone li ne by your service provider . Decoupling the voice and DSL signal As soon as the DSL service is acti vated two kinds of signal s will be avai lable on you r telephone lin e:  V oice signals  DSL signals T o [...]

  • Page 11

    E-DOC-CTC-20090 708-0001 v1.0 5 1 Installation Wired connection If you want to connect o ne or more computer usi ng a wired connection, ma ke sure those computers are equipped wi th an Ether net Network Interface Card (NIC). Internet connection Y ou may need the following connection details from your service provider:  Y our service provider’ [...]

  • Page 12

    E-DOC-CTC-2009 0708-0001 v1.0 6 1 Installation 1.2 Installing your Thomson Gateway War n i ng Do not plug in any cables or connect any d evices until you are in structed to do so. Installation methods There two ways to set up your Thomson Gateway:  Guided Installation The Setup wizard includ ed on the Setup CD will guide you through all con figu[...]

  • Page 13

    E-DOC-CTC-20090 708-0001 v1.0 7 1 Installation 1.2.1 Guided Installation Requirements  Y our computer must ru n one of the following operating systems:  Microsoft Windows 7 or higher  Microsoft Wind ows 7 x64 or high er  Microsoft Windows V ista (SP1) or higher  Microsoft Windows V ista x64 (SP1) or higher  Microsoft Windows XP SP[...]

  • Page 14

    E-DOC-CTC-2009 0708-0001 v1.0 8 1 Installation CD menu On the CD Menu , you can click:  Initial Setup to connect your computer to th e Thomson G ateway and configure it.  Reconfigure my Thomson Gateway to fully re configure your Thomson Gateway .  Setup my computer to connect your computer to the Thomson Gateway network.  View Documenta[...]

  • Page 15

    E-DOC-CTC-20090 708-0001 v1.0 9 1 Installation 1.2.2 Manual Installation Requirements JavaScript must be enab led (this is the defaul t setting) on your brow ser . For more info rmation, consult the help of your web browser . Procedure Proceed as follows: 1 Connect the Th omson Gateway to your broadband servi ce . 2 Power on the Thomson Gateway . 3[...]

  • Page 16

    E-DOC-CTC-2009 0708-0001 v1.0 10 1 Installation Configure the Thomson Gateway Proceed as follows: 1 Open your web br owser . 2 The Thomson Gateway informs you that you have not yet con figured your Thomson Gateway. If this window does not appear browse to http://dsldevice.l an or to the IP address of your Thomson Gateway (by default: 192.168.1.254 [...]

  • Page 17

    E-DOC-CTC-20090 708-0001 v1.0 11 1 Installation 1.3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Ga teway using the Guided Installation , use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Tho mson Gateway has already been configured, select No and clic[...]

  • Page 18

    E-DOC-CTC-2009 0708-0001 v1.0 12 1 Installation 1.4 Connecting a Computer Using the Ethernet Cable Requirements  Both your comput er and Thomson Gate way must have a free Ethernet port.  Y our computer must be configured to o btain an IP address automatically . Th is is the default setting. Ethernet cable In your package, you will find a cabl[...]

  • Page 19

    E-DOC-CTC-20090 708-0001 v1.0 13 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 14 Thomson Gateway GUI 19 Backing Up/Re storing your Con figuration 22[...]

  • Page 20

    E-DOC-CTC-2009 0708-0001 v1.0 14 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of:  Status LEDs  WPS Button LED  Ethernet LEDs[...]

  • Page 21

    E-DOC-CTC-20090 708-0001 v1.0 15 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top pa nel of your Th omson Gateway, you can find a number o f status LEDs, indicatin g the state of the device. Power LED Ethernet LED Wireless LED Colour State Descripti on Green Solid on Power on, normal op eration Red Solid on Power on, self-tes t fa[...]

  • Page 22

    E-DOC-CTC-2009 0708-0001 v1.0 16 2 Thomson Gateway Basics Broadband LED Internet LED Colour State Descripti on Green So lid on DSL line synchronised Blinking Pending DSL line synchronisation Off No DSL line Colour State Descripti on Green Solid o n Internet connectivity , no activity Blinking Internet activity Red Solid on Internet co nnection setu[...]

  • Page 23

    E-DOC-CTC-20090 708-0001 v1.0 17 2 Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) bu tton allows yo u to add new wireless clients to your net work. For more information, see “3.1 Connecting Y our Wireless Clien t via WPS” on page 24 . WPS Button LED Colour State Description Green Solid On Client successf [...]

  • Page 24

    E-DOC-CTC-2009 0708-0001 v1.0 18 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description Off No connection o n this port Solid on Ethernet li nk up Blinking Data is flowing from/t o this port[...]

  • Page 25

    E-DOC-CTC-20090 708-0001 v1.0 19 2 Thomson Gateway Basics 2.2 Thomson Gateway GUI Introduction The Thomson Gateway Graphical User Interface (GI U) al lows you to configure your Th omson Gateway using your web br owser . Requirements JavaScript must be enab led (this is the defaul t setting) on your brow ser . For more info rmation, consult the help[...]

  • Page 26

    E-DOC-CTC-2009 0708-0001 v1.0 20 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items:  Home: Allows you to go back to the home pa ge.  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e[...]

  • Page 27

    E-DOC-CTC-20090 708-0001 v1.0 21 2 Thomson Gateway Basics Language bar The language bar allows you to chan ge the la nguage of the Thomson Gateway Web interface. Login section In this section you can se e the current user name. By clicking the user name, you can:  Change your password.  Switch to another user . Navigation bar The location ba [...]

  • Page 28

    E-DOC-CTC-2009 0708-0001 v1.0 22 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later use. This way you can alw ays return to your working config uration in case of problems. Backing up your configuratio[...]

  • Page 29

    E-DOC-CTC-20090 708-0001 v1.0 23 3 Wireless Access 3 Wireless Access Introduction With the built-in wireless access point you do no longer need a cab l e connection between your computer and your Thomson G ateway. What you need to set up a wireless network T o set up a wireless network, you need the following compon ents:  A Wireless Access Poin[...]

  • Page 30

    E-DOC-CTC-2009 0708-0001 v1.0 24 3 Wireless Access 3.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your netwo rk in a swift and easy way , without the need to ente r all your wireless setting s (network name, wireless key , encr yption type). Requirements  Y our wireless cl[...]

  • Page 31

    E-DOC-CTC-20090 708-0001 v1.0 25 3 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway co uld not find your wireless c lient. Make sure that the WPS button LED is blinking o range when you start WPS on your wireless client. T roubleshooting If you are having trouble connecting your wireless client via WPS, try[...]

  • Page 32

    E-DOC-CTC-2009 0708-0001 v1.0 26 3 Wireless Access 3.2 Connecting Y our Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomso n Gateway, i.e.:  The Network Name (SSID)  The wireless key What Network Name (SSID) is my [...]

  • Page 33

    E-DOC-CTC-20090 708-0001 v1.0 27 3 Wireless Access 3.3 Securing Y our Wireless Connection Introduction By using encryption, you can prot ect the wireless communication betw een the wireless clients and your Thomson Gateway with a wireless key . This way , only clients which use the correct Network Name (SSID) and wireless key can connect to your ne[...]

  • Page 34

    E-DOC-CTC-2009 0708-0001 v1.0 28 3 Wireless Access 3.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on page 27 : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a the key of your choi ce. The key must be in one of the following formats:  8 to 63 alphanumeric c[...]

  • Page 35

    E-DOC-CTC-20090 708-0001 v1.0 29 3 Wireless Access 3.3.2 Configuring WEP Encryption War n i ng Although the Thomson Gatewa y allows you to use WEP or no security , it is not recommended to us e these settings. Only use WEP if yo u have wireless clients that do not support a ny higher encryptio n levels. Procedure Continuing from “Configuring the [...]

  • Page 36

    E-DOC-CTC-2009 0708-0001 v1.0 30 3 Wireless Access[...]

  • Page 37

    E-DOC-CTC-20090 708-0001 v1.0 31 4 Thomson Gateway Tools 4 Thomson Gateway T ools In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending on th e configuration offered by y our service provider , some features may not be available on your Thomson Gateway. For more informatio n, contact your [...]

  • Page 38

    E-DOC-CTC-2009 0708-0001 v1.0 32 4 Thomson Gateway Tools 4.1 UPnP Introduction UPnP is designed to automate the installation an d configuration of a (s mall) network as much as po ssible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Supported Operating Systems The followi ng ope[...]

  • Page 39

    E-DOC-CTC-20090 708-0001 v1.0 33 4 Thomson Gateway Tools 4.1.1 Accessing Y our Thomson Gateway with UPnP Windows 7/Vista If you compute r runs Windows 7/Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplaye d as THOMSO N TGXXX) and click View device web page . 4 The Thomson G[...]

  • Page 40

    E-DOC-CTC-2009 0708-0001 v1.0 34 4 Thomson Gateway Tools 4.1.2 Managing your Internet connection with UPnP Windows 7/Vista If you compute r runs Windows 7/Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently:  Connected to the I[...]

  • Page 41

    E-DOC-CTC-20090 708-0001 v1.0 35 4 Thomson Gateway Tools 4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway GU I you can:  Enable/Dis able UPnP .  Enable/Disab le Extended Security . Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click Game & Appl icatio[...]

  • Page 42

    E-DOC-CTC-2009 0708-0001 v1.0 36 4 Thomson Gateway Tools 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to add the UPnP component to yo ur system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. Click Add or Remove Progr[...]

  • Page 43

    E-DOC-CTC-20090 708-0001 v1.0 37 4 Thomson Gateway Tools Adding IGD Discovery and Control Y our Window s XP system is able to discover and cont rol Internet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, it is recommended to add the IGD Discovery and Con trol client to your system. Proceed as follows: 1 On the W[...]

  • Page 44

    E-DOC-CTC-2009 0708-0001 v1.0 38 4 Thomson Gateway Tools 4.2 Assigning a service (HTTP , FTP ,...) to a Computer Introduction The Thomson Gateway all ows you to use one i nternet conn ection fo r multiple comput ers. This means that all your computers s hare one public I P address, as if on ly one comp uter were conn ected to the outside world. Iss[...]

  • Page 45

    E-DOC-CTC-20090 708-0001 v1.0 39 4 Thomson Gateway Tools UPnP UPnP is a technolog y that enables seamless operation of a wide rang e of games and messaging app lications. Y our comp uter will use UPnP to communicate to th e Thomson Gateway which service s are running on the computer . For example, when you start a UPnP-e nabled application on your [...]

  • Page 46

    E-DOC-CTC-2009 0708-0001 v1.0 40 4 Thomson Gateway Tools 4.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DN S host name (for example mywebpage.dyndns.or g) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to t[...]

  • Page 47

    E-DOC-CTC-20090 708-0001 v1.0 41 5 Internet Security 5 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 42 Parental Control 43[...]

  • Page 48

    E-DOC-CTC-2009 0708-0001 v1.0 42 5 Internet Security 5.1 Firewall Introduction The Thomson G ateway comes with an in tegrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your need s. The Firewall is di sabled by default. Changing the security level Proceed as follows: 1 Browse to the Thomson Ga[...]

  • Page 49

    E-DOC-CTC-20090 708-0001 v1.0 43 5 Internet Security 5.2 Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocked, the following page is di splayed: Address-based filtering With address-based filterin g (or URL-filtering) you can bl[...]

  • Page 50

    E-DOC-CTC-2009 0708-0001 v1.0 44 5 Internet Security Deny access to a specific web site Proceed as foll ows: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click Parental Control . 3 Make sure the Use Address-Based Filter check box is selected. 4 T ype the URL of the W eb site you want to block (for example “mail.provider .com”) [...]

  • Page 51

    E-DOC-CTC-20090 708-0001 v1.0 45 6 Troubleshooting 6 T roubleshooting Introduction This chapter suggests so lutions for problems you may encounter whil e installing, configuring or usi ng your Thomson Gateway. If the suggestions do not resolve the problem, look at the su pport pages on www .thomson .net or contact your service provider . T opics Th[...]

  • Page 52

    E-DOC-CTC-2009 0708-0001 v1.0 46 6 Troubleshooting 6.1 Setup T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of your CD- or DVD- ROM drive.  Ma[...]

  • Page 53

    E-DOC-CTC-20090 708-0001 v1.0 47 6 Troubleshooting 6.2 General Thomson Gateway T roubleshooting None of the lights light up (T homson Gateway does not work) Make sure that:  The Thomson Gateway is pl ugged into a power socket o utlet.  Y ou are using the correct power sup ply for your Thomson Gateway device.  The Thomson Gateway is turned [...]

  • Page 54

    E-DOC-CTC-2009 0708-0001 v1.0 48 6 Troubleshooting 6.3 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that:  The Ethernet cable is securel y connected to the E thernet port on you r Thomson Gateway and your computer .  Y ou are using the correct cable type for your Ethe rnet equipment, that is UTP CA T5 with RJ-45 [...]

  • Page 55

    E-DOC-CTC-20090 708-0001 v1.0 49 6 Troubleshooting 6.4 Wireless Connection T roubleshooting No Wireless Connectivity T ry the following:  Change the wireless channel .  Make sure that the wireless clie nt is configured fo r the correct wireless setting s ( Network Name, security settings).  Check the signal strength, indicated by the wirel[...]

  • Page 56

    E-DOC-CTC-2009 0708-0001 v1.0 50 6 Troubleshooting 6.5 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect t o the Thom son Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. War n i ng A reset to factory default settings deletes all confi gur ation c[...]

  • Page 57

    E-DOC-CTC-20090 708-0001 v1.0 51 6 Troubleshooting Reset the Thomson Gateway via the Reset button Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Push the Reset button until the Power LED lights red - this wi ll take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Y our system administrator may have [...]

  • Page 58

    E-DOC-CTC-2009 0708-0001 v1.0 52 6 Troubleshooting[...]

  • Page 59

    [...]

  • Page 60

    THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem Belgium www .thomson.net © THOMSON 2010. Al l rights reserved. E-DOC-CTC-20090708-0001 v1.0.[...]