Toshiba 255 manual

MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide[...]

©2009, 2010 TOSHIBA TEC CORPORATION All rig hts reserved Under the copyright laws, this manual ca n not be reproduced in any form without prior written permission of TTEC. No patent li ab ility is assumed, however, with respect to the use of the information contained herein.[...]

Preface 1 Preface Thank you for purchasing TOSHIBA Multifunctional Digital S ystems. This manual describes how to troubleshoot the problems that could occur whil e you are using the equipment. K eep this manual within easy reach, and use it to configure an environment that makes the best use of the e-ST UDIO’s functions.  How to read this manu[...]

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CONTENTS 3 CONTENTS Preface ............ ................ ............. ................ ................ ............. ................ ............. .................... 1 Chapter 1 TROUBLESHOOT ING FOR THE HARDWARE Messages Displayed on the Touch Panel .......... ... ............. ................ ............. ................ ....... 8 Clearin[...]

4 CONTENTS Cannot remember the document password for a Private Print job ................. ................ ..... 79 Printer Driver Problems ............. ................ ...... .......... ............. ................ ............. ................ . .8 0 Cannot print (port sett ing problems) ........... ................ ................ .......[...]

CONTENTS 5 Chapter 7 CHECKING THE EQUI PMENT STATUS WITH TopAccess Hardware Status Icons on TopA ccess [Device] Tab ............... ....... ............. ................ ...... 104 Error Messages ............. ................ ................ ............. ................ ................ ............. ......... .... 106 Error Codes .......... .[...]

6 CONTENTS[...]

1. TROUBLESHOOTING FOR THE HARDW ARE This chapter describes how to troubleshoot problems with paper , toner and other finishing processes. This chapter also describes how to supply the paper , to ner and staples. Messages Displayed on the T ouch Panel ................................................ .............................. 8 Clearing a Paper[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 8 Messages Displayed on the Touch Panel Messages Displayed on the T o uch Panel When a message appears on the touch panel, s ee the table below to solve the probl em. Message Problem Description Corrective Action Close *** cover . The cover indicated by *** is open. Check the cover on the touch panel and close it[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Messages Displayed on the Touch Panel 9 Examine stapler in the Saddle S titch unit S taple jam has occurred in the stapler of the saddle stitch unit. Remove the jammed staples.  P .50 “S taple jam in the saddle stitch unit” Check staple cartridge in the Saddle S titch unit No staples are left in the staple[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 10 Messages Displayed on the Tou ch Panel Error Codes The error codes indicating the status of the equipment may a ppear o n the touch panel. Y ou can find th e listings of these error codes in Chapter 7.  P .1 10 “Error Codes” The number of originals exceeds the limits. The scanned data are deleted. The n[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Clearing a Paper Jam 11 Clearing a Paper Jam  Locating a p aper jam The equipment stops copying when the original or copy paper is jammed. Paper jams a re notified on the touch panel as follows: The paper jam symbol helps you locate the p aper jam. 1. Reversing Automatic Document Feeder (optional) (lo wer) ( ?[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 12 Clearing a Paper Jam  Clearing a p aper jam 1 Clear the p aper jam Clear the paper jam following the guidance shown on th e touch panel. Press or to scroll the pages. 2 Af ter clearing the jam, close all the opened c overs. The equipment starts the warm-up. Follow the guidance on the touch panel.  Tip s [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 13 1 TROUBLESHOOTING FOR THE HARDW ARE  If p aper jams occur frequently The following are the common causes of paper jams. If th e problem persists, check for the following situations. y An unsuitable original is place d on the Reversing Automati c Document Feeder. y Unavailable paper wit[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 14 Clearing a Paper Jam 6 Lower the original feeder tray .  Paper jam in the Reversing Automatic Document Feeder (optional) (Upper) 5 Raise the original feeder tray , and remove the original under the tray . 7 Close the upper cover . 1 2 1 Raise the lever and open the upper cov er . 2 Remove the original. 1 2[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 15 1 TROUBLESHOOTING FOR THE HARDW ARE 6 Close the transport guide. 3 T urn the dial to remove the original. 4 Open the transport guide. 5 Raise the guide plate under th e transport guide, and remove the original under the guide plat e. 7 Close the upper cover .[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 16 Clearing a Paper Jam  Paper jam in the drawer feeding portion 3 Close the cover of the drawer fe eding portion.  Paper jam in the Large Cap acity Feeder (optional) 1 Open the cover of the drawer feeding portion. 2 Remove the jammed p aper . If the paper is jammed on the cover side, remove it as shown in [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 17 1 TROUBLESHOOTING FOR THE HARDW ARE 3 Close the p aper feed cover .  Paper jam in the Paper Feed Ped est al (optional) 3 Close the p aper feeder cover .  Paper jam in the byp ass tray 2 Remove the jammed p aper . 1 Open the p aper feeder cover of the Paper Feed Pedest al. 2 Remove t[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 18 Clearing a Paper Jam  Paper jam in the auto matic duplexing unit Be careful not to le t your fingers be caught betw een the equipment and th e duplexing unit or auto matic duplexing unit. This could injure you. 2 Pull out the jammed p aper in the byp ass tray . 3 Place p aper on the byp ass tray and then mo[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 19 1 TROUBLESHOOTING FOR THE HARDW ARE 4 Lower the transfer unit carefully and then close the automatic duplexing unit.  Paper jam on the p aper transport p ath Be careful not to le t your fingers be caught betw een the equipment and th e duplexing unit or auto matic duplexing unit. This [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 20 Clearing a Paper Jam  Paper jam in the fuser unit y Be careful not to let yo ur fingers be caught between the eq uipment and the duplexing unit or au tomatic duplexing un it. This could injure you. y Do not touch the fuser unit or the met al portion around it. Since they are very hot, yo u could be burned o[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 21 1 TROUBLESHOOTING FOR THE HARDW ARE Pulling it down 5 Remove p aper that sticks out from the exit tray side. 6 When a finisher (optional) is inst alled, open the Bridge Kit (optional) cover . 7 Remove the jammed p aper . 8 When a finisher is inst alled, close the Bridge Kit cover .[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 22 Clearing a Paper Jam 10 Close the automatic duplexing unit.  Paper jam in the Job Sep arator an d the Offset T ray (both optional) The procedure below is only for e-STUDI O2 05L/255/305 with the Job Separator or t he Offset T r ay installed and not valid for e-STUDIO355/455 w ith the Job Separator installed[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 23 1 TROUBLESHOOTING FOR THE HARDW ARE 4 Close the Job Sep arator cover or the Offset T ray cover . 5 Close the automatic duplexing unit.  Paper jam in the Bridge Kit (optional) 3 Close the Bridge Kit cover .  Paper jam in the Finisher MJ-1 101 and the Hole Punch Unit MJ-6101 (both opt[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 24 Clearing a Paper Jam When the Hole Punch Unit MJ-6101 is inst alled 2 Remove the jammed p aper . 3 Open the Bridge Kit cover . When the Hole Punch Unit MJ-6101 is installed, proceed to step 5. 4 Remove the jammed p aper . Proceed to step 8. 5 Open the Hole Punch Unit cover .[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 25 1 TROUBLESHOOTING FOR THE HARDW ARE 8 Close the Bridge Kit cover . Jam in the lower receiving tray . 6 Remove the jammed p aper by turning the knob. 7 Close the Hole Punch Unit c over . 9 Close the upper receiving tray of t he finisher . Place your hands on the near and far side of the le[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 26 Clearing a Paper Jam 2 Remove the jammed p aper . 3 Lower the shutter of the p aper exit portion to open it. 4 Remove the jammed p aper . 5 Open the Bridge Kit cover . When the Hole Punch Unit MJ-6101 is installed, proceed to step 7. 6 Remove the jammed p aper . Proceed to step 10 .[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 27 1 TROUBLESHOOTING FOR THE HARDW ARE When the Hole Punch Unit MJ-6101 is inst alled 10 Close the Bridge Kit cover . 7 Open the Hole Punch Unit cover . 8 Remove the jammed p aper by turning the knob. 9 Close the Hole Punch Unit c over . 11 Close the upper receiving tray of t he finisher . P[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 28 Clearing a Paper Jam  Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional) When the Hole Punch Unit MJ-6004 is inst alled 1 Hold up the guide of the p aper exit portion and remove the jammed p aper . When the Hole Punch Unit MJ-6004 is installed, proceed to step 2.[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 29 1 TROUBLESHOOTING FOR THE HARDW ARE 5 Return the Hole Punch Unit to it s original position, and close the front cover . 8 Close the upper cover of the finis her . 6 Raise the lever , and open the upper cover of the finisher until it is locked. 7 Remove the jammed p aper . 1 2[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 30 Clearing a Paper Jam  Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional) 1 Open the front cover of the finisher . 2 Slide the green handle toward the right, and remov e the jammed p aper . 3 Move the green handle to the right-hand side . 4 Remove the jammed p aper and retur[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 31 1 TROUBLESHOOTING FOR THE HARDW ARE 10 Close the p aper exit cover of the saddle stitch unit and the front cover of the finisher . 6 T urn the left k nob clockwise while pressing it. 7 Remove the jammed p aper from the exit portion of the saddle stitch unit. 8 Lif t the lever up and open [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 32 Clearing a Paper Jam  Paper jam in the Saddle S tit ch Finisher MJ-1025 (optional) 4 Close the upper cover of the finis her . 1 Remove the jammed p aper from the p aper exit portion. 2 Open the upper cover of the finishe r . 3 Remove the p aper jammed inside o f the finisher .[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 33 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the Hole Punc h Unit of the Saddle Stitch Finisher MJ-1025 (optional) Be careful not to let your fingers be caught between the equ ipment and the finisher (optio nal) . This could injure you. 1 Sep arate the finisher from the equipment.[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 34 Clearing a Paper Jam  Paper jam in the st apler unit of the Sa ddle Stitch Finisher MJ-1025 (optional) 3 Close the front cover of t he finisher . 1 Open the front cover of the finisher . 2 T urn the green knob at the center clockwise until the inside of the window above the knob turns blue. Then remove the [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 35 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional) Be careful not to let your fingers be caught between the equ ipment and the finisher (optio nal) . This could injure you. 1 Sep arate the finisher from the equipmen[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 36 Clearing a Paper Jam 6 Close the jam access cover and th e front cover of the finisher . 5 T urn the green knob on the lower right side clockwise and then remove the p aper jammed at the exit section of the saddle stitch unit. 7 Connect the finisher to the equi pment. Move the finisher slowly toward the equipm[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 37 1 TROUBLESHOOTING FOR THE HARDW ARE  Paper jam in the Hanging Fi nisher MJ-1031 (optional) Be careful not to let your fingers be caught between the equ ipment and the finisher (optio nal) . This could injure you. 4 Close the Bridge Kit cover . 1 Sep arate the finisher from the equipmen[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 38 Clearing a Paper Jam  Clearing p aper jams caused by a wrong paper size setting Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The me ssage “Check paper size se[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 39 1 TROUBLESHOOTING FOR THE HARDW ARE 2 Remove the jammed p aper . 5 Press the [USER] t ab to enter the [USER] menu and press [DRA WER]. 6 Press the drawer button indicated in the messa ge. 3 Press the [POWER] button on the control p anel. The equipment starts warming-up. 4 Press the [USER [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 40 Clearing a Paper Jam 7 Press the p aper size button for the p aper that is set in the drawer . 8 Press the [USER FUNCTIONS] button to return to the b asic menu and try copying or printing again.  Jam when making copies or pr ints (using the byp ass tray) 2 Remove the jammed p aper . 4 Place the p aper on th[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Paper Jam 41 1 TROUBLESHOOTING FOR THE HARDW ARE  Jam when printing from the F AX 2 Remove the jammed p aper . 5 Check the p aper size registered to the drawer indicated in the message by means of the drawer button on the touch p anel. 1 T urn off the main power switch. Shutting down via the contro[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 42 Clearing a Paper Jam 6 Place the p aper in the drawer indicated in the message. Be sure to place the same- sized p aper as the size you check ed in step 5. Printing resumes. If you change the paper size again after printing has been comp leted, make sure that the size of the paper placed in the drawer is the s[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Clearing a Staple Jam 43 Clearing a St ap le Jam When a staple jam has occurred in the stapler of the finisher or sadd le stitch unit, clear the jam fo llowing the procedure below .  P .43 “St aple jam in a finisher”  P .50 “St aple jam in the saddle stitch unit”  S taple jam in a finisher  Fi[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 44 Clearing a Staple Jam 7 Close the front cover of t he finisher .  Saddle Stitch Finisher MJ-1024 5 Holding the knob, raise the guide, and return it to it s original position. 6 Fit the st aple cartridge into the st apler . When fitting the staple cartridge, hold the green-labe led portion of the bracket sec[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 45 1 TROUBLESHOOTING FOR THE HARDW ARE 7 Close the front cover of t he finisher . 3 Lower the guide while holding the knob. A: S tapling area Do not touch the stapling area. The actual need le point could cause you personal inju ry . 4 Remove the jammed st aples. 5 Holding the knob, raise t[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 46 Clearing a Staple Jam  Saddle Stitch Finisher MJ-1025 1 Open the front cover of the finisher . 2 Pull out the st apler unit holding the green handle. 3 T urn the top green knob clockwise until the triangle mark and the rect angular mark are aligned as shown in the figure on the right, so tha t the sta pler [...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 47 1 TROUBLESHOOTING FOR THE HARDW ARE 10 Close the front cover of t he finisher . 6 Remove the jammed st aples. 7 Holding the knob, lower the guide, a nd return it to it s original position. 8 Fit the st aple cartridge on the st apler . Insert the cartridge until it is fixed with a click. [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 48 Clearing a Staple Jam  Hanging Finisher MJ-1031 Be careful not to let your fingers be caught between the equ ipment and the finisher (optio nal). This could injure you. 1 Sep arate the finisher from the equipment. Press the lever to unlock the finisher and slowly separate it from the equipment, placing both[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 49 1 TROUBLESHOOTING FOR THE HARDW ARE 5 Remove the jammed st aples. 6 Holding the knob, raise the guide, and return it to it s original position. 7 Fit the st aple cartridge on the st apler . Insert the cartridge until it is caugh t by the latch and fixed with a click. 8 Close the st aple [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 50 Clearing a Staple Jam  S taple jam in the saddle stitch unit When staples are jammed in the saddle stitch unit of the Saddle S titch Finisher MJ-1024, fol low the procedure below to clear the jam. 1 Open the front cover of the finisher . 2 Slowly pull out the saddle stitch unit. 3 Pull the st apler handle o[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Clearing a Staple Jam 51 1 TROUBLESHOOTING FOR THE HARDW ARE 11 Make sure of the following two requirement s before test st apling: y The finisher is securely attached to the equipment. y A3, B4, A4-R, LD, or L T -R paper is set in the drawer . 6 Remove the jammed st aples. A: S tapling area Do not touch the sta[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 52 Clearing a Staple Jam 12 Close the front cover of t he finisher . T est stapling starts automatically . T e st stapling is necessary to prevent vo id st apling. Note that the test stapling starts automatically when the two requirements in step 1 1 are met with the front cover of th e finisher closed . If the t[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Replacing a Toner Cartr idge 53 Replacing a T oner Cartridge When the toner cartridge run s out, the message “Install New toner cartridge” appears. Replace th e toner cartridge following the procedure below when you see this message. T o assure optimal printing performance, we reco mme nd that you use only ge[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 54 Replacing a Toner Cartridge Never attempt to incine rate toner cartridges. Dispose of used toner cartridges in accordance with local re gulations. Some toner remains in the to ner cartridge while the message “T oner near Empty” is displayed. Altho ugh you can replace the toner cartridge with a new one, mak[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 55 1 TROUBLESHOOTING FOR THE HARDW ARE 3 Pull out the toner cartridge. Never attempt to incine rate toner cartrid ges. Dispose of used toner cartridges in accordance with local regulations. 4 Shake the new toner cartridge strongly with the label surface down to loosen the toner insid[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 56 Replacing a Toner Cartridge 9 Close the front cover . 8 Clean the charger . Hold the cleaning knob of the charger and pull it out toward you carefully until it comes to a stop. Then reinsert it in its original position carefully . Repeat th is procedure two or three times. Check if the cleaning knob is fully i[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Replacing a Toner Cartr idge 57 1 TROUBLESHOOTING FOR THE HARDW ARE  Replacing a “Near Empty” toner cartridge The message “T oner near Empty” appears on th e touch panel w hen there is not much toner left in a toner ca rtridge. Some toner remains in the tone r cartridge whil e the message “T oner ne[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 58 Replacing a Toner Cartridge 3 Press [REPLACE TONER CARTRIDGE]. 4 T o replace a toner cartridge, press [YES]. T o cancel, press [NO]. 5 Replace the toner cartridg e. See  P .53 “Replacing a T oner Cartri dge” for the correct procedure. 6 Press [FINISH]. 7 Press the [USER FUNCTIONS] or [COPY] button on th[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Refilling With Staples 59 Refilling With S t aples Refill with staples accordin g to the following p rocedures when th e staples in the stapler of the finisher and saddle stitch unit run out.  P .59 “Re filling finisher staples”  P .66 “Re filling saddle stitch uni t staples”  Refilling finisher [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 60 Refilling With Staples 6 Close the front cover of t he finisher . If the message “Check staple cart ridge” remains, repeat the proc edu re above from steps 1 to 6.  Saddle Stitch Finisher MJ-1024 5 Fit the st aple cartridge into the st apler . When fitting the staple cartridge, hold the green-labe led p[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 61 1 TROUBLESHOOTING FOR THE HARDW ARE 8 Close the front cover of t he finisher . If the message “Check staple cart ridge” remains, repeat the proc edu re above from steps 1 to 8. 4 Af ter the transp arent cover is lif ted, t ake out the empty st aple case. 5 Fit the new st aple case i[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 62 Refilling With Staples  Saddle Stitch Finisher MJ-1025 1 Open the front cover of the finisher . 2 Pull out the st apler unit holding the green handle. 3 T urn the top green knob clockwise until the triangle mark and the square mark are aligned as shown in the figure on the right, so that the st apler is pul[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 63 1 TROUBLESHOOTING FOR THE HARDW ARE 6 Af ter the transp arent cover is lif ted, remove the empty st aple case. 7 Fit the new st aple case into the st aple cartridge. Push the staple case into th e cartridge unt il it clicks. In this step, do not remove the seal bun dling the staples. 8 [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 64 Refilling With Staples 11 Close the front cover of t he finisher . If the message “Check staple cartri dge” remains, repeat the procedu re above from steps 1 to 1 1.  Hanging Finisher MJ-1031 Be careful not to let your fingers be caught between the equ ipment and the finisher (optio nal). This could inj[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 65 1 TROUBLESHOOTING FOR THE HARDW ARE 4 Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. 5 Af ter the transp arent cover is lif ted, remove the empty st aple case. 6 Fit the new st aple case into the st aple cartridge. Push the staple cas[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 66 Refilling With Staples If the message “Check staple cartri dge” remains, repeat the procedu re above from steps 1 to 10.  Refilling saddle stitch unit st aples When the staples of the stapler in the Saddle Stitch Finisher MJ-1024 have run out, refill staples following the procedure below . 9 Close the s[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Refilling With Staples 67 1 TROUBLESHOOTING FOR THE HARDW ARE 3 Unlock the st apler of the saddle stitch unit by pulling it s handle toward you. Keep pulling the handle, an d turn the st apler clockwise by about 60 degrees. The stapler is locked and cannot be turned any furth er when it lies almost horizontally [...]

1 TROUBLESHOOTING FOR THE HARDW ARE 68 Refilling With Staples 8 Make sure that the following two requirement s are met before test st apling: y The finisher is securely attached on the equipment. y A3, B4, A4-R, LD, or L T -R paper is loaded in the drawer When the message “Check staple cartridge in the Saddle S titch u nit” is displayed, this s[...]

1 TROUBLESHOOTING FOR THE HARDW ARE Cleaning the Charger 69 Cleaning the Charger If the inside of the charger is dirty , staining may appear on the copi ed image. Clean the charger following the procedure below . 3 Close the front cover . 1 Open the front cover . 2 Clean the charger . Hold the cleaning knob of the charger and pull it out toward you[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 70 Cleaning the Hole Punch Dust Bin Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure be low .  Hole Punch Unit MJ-6101 / MJ-6004 3 Dispose of the p aper punchings. 4 Push back in the hole punch dust bin. 5 Close the Hole Punch Un[...]

1.TROUBLESHOOTING FOR TH E HARDW ARE Cleaning the H ole Punch Du st Bin 71 1 TROUBLESHOOTING FOR THE HARDW ARE 3 Dispose of the p aper punchings. 4 Push back in the hole punch dust bin. 5 Connect the finisher to the equi pment. Move the finisher slowly toward the equipment, placing both of your hands on the front and the back of the finisher .[...]

1 TROUBLESHOOTING FOR THE HARDW ARE 72 Removal and Installation of the Exit Support Tr ay Removal and Inst al lation of the Exit Support T ray If a large number of sheets is printed at a time, so me print ed sheets may be pushed out of t he exit tray . Remove the exit support tray on the exit tr ay of the equipment when printing mo re than 300 shee[...]

2. TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the prob lems on copying and copy output. Copying Problems...................... .......................................................................... ............... ... 74[...]

2 TROUBLESHOOTING FOR COPYING 74 Copying Problems Copying Problems See the table below when you have a problem in operatin g copy functio n or have an un expected copy output. Problem Desc ription Cause Corrective Ac tion Functions cannot be set. Another function that is unavailable for the combination has already been set. Some functions cannot be[...]

2.TROUBLESHOOTING FOR COPYING Copying Problems 75 2 TROUBLESHOOTING FOR COPYING Copied image has unevenness in the horizontal direction. The charger is stained. Clean the charger .  P .69 “Cleaning the Charger” Copied image has black streaks in the horizontal direction. The scanning area or guides are stained. Clean them.  P .122 “Regul[...]

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3. TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ......................................... ................................................................ .... ... 78 Clearing print job errors ......................... ...................... .................... ...............[...]

3 TROUBLESHOOTING FO R PRINTING 78 Print Job Problems Print Job Problems This section describes how to clear the print jobs errors.  Clearing print job errors Problem Description A print job error occurs and [JOB ST A TUS] blinks when the paper specified by the computer is not set in the drawers of the equipment. Corrective Action Clear the erro[...]

3.TROUBLESHOOTING FOR PRINTING Print Job Problems 79 3 TROUBLESHOOTING FOR PRINTING  Cannot remember the document p assword for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the[...]

3 TROUBLESHOOTING FO R PRINTING 80 Printer Driver Problems Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that ap pear during the installation of the printer dr ivers, refer to the Software Installation Guide .  Cannot print (port setting problems) Problem Description I cannot p[...]

3.TROUBLESHOOTING FOR PRINTING Printer Driver Problems 81 3 TROUBLESHOOTING FOR PRINTING  Retrieval of printer configuration failed Problem Description When accessing the printer properties, th e message “Retri eval o f printer configuration fai led” is displayed. Corrective Action The printer driver cannot communicate with the e quipment. T[...]

3 TROUBLESHOOTING FO R PRINTING 82 Network Connection Problems Network Connection Problems This section describes the troubleshooting for p rinting in the network co nnection environment. See also the checklists by types of printing and operating systems on  P .96 “Printing Problems (Network Related)”  Cannot print with the equipme nt (ne[...]

3 TROUBLESHOOTING FOR PRINTING Client Problems 83 Client Problems This section describes how to i dentify and correct the prob lems cause d by the clients* connected to the equipment. * One of the common examp les of clients is a compute r that sends a print job to the equip ment and make it perform prin ting.  Checking the client st atus Proble[...]

3 TROUBLESHOOTING FO R PRINTING 84 Hardware Problems Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the proble ms on printer drivers o r the network connection cannot be specified, a hardware prob lem i s a possible caus e of the troub[...]

4. TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning . Scanning Problems .......... .......................................................................... .......................... .. 86 Cannot E-mail my scans ...... .......................................... ......................................[...]

4 TROUBLESHOOTING FOR SCANNING 86 Scanning Problems Scanning Problems This section describes troubleshooting for using scan data.  Cannot E-mail my scans Problem Description I have scanned a document a nd sent the copy a s an e-mail attachment, but the e-mail does not reach the s pecified e -mail address. Corrective Action Check the following po[...]

5. TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing . e-Filing We b Utility Problems .................................................................... ............................ 88 e-Filing Web Utility terminates the se ssion ............ ............................ ............ ................[...]

5 TROUBLESHOOTING FOR e-Filing 88 e-Filing Web Utility Problems e-Filing We b Utility Problems This section describe s troubleshooti ng for the web browser-based e-Fili ng web utility . Y ou will also find the error messages and the corrective actions for each message.  e-Filing Web Utility terminates the session Problem Description The message [...]

5.TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems 89 5 TROUBLESHOOTING FOR e-Filing  Error messages See the table below to troubleshoot the problem if a message ap pears. Message Corrective Action Internal error occurred. Please restart e-Filing. T urn OFF and then ON the power o f the equipment and then try again. If the error messag[...]

5 TROUBLESHOOTING FOR e-Filing 90 e-Filing Web Utility Problems The document is being used. Please try again later. The se lected document is being used by anoth er user . Try again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator . Contact your administrat or to convert the archiv[...]

6. TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoo t the problems on network conn ections. Locating the Equipment in the Network............................. .................................................. 92 Cannot locate the equipment in the network ............... .............................................[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 92 Locating the Equipment in the Network Locating the Equipment in the Network  Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problem s in locating the equipment in the netwo rk. T ry the che[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Locating the Equipment in the Netwo rk 93 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Cannot locate the equipme nt with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally loca ted autom atical ly by SNMP . When the TWAIN driver , F[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 94 Locating the Equipment in the Network  Equipment does not re spond to ping command Problem Description The equipment does not respo nd to a ping command. Corrective Action Check the network settings follo wing the checklist below . No. Check... Y es No Corrective Action 1 Confirm that the TCP/IP prot[...]

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems 95 LDAP Search and Authentication Problems  Network shut down occurs or touch p anel disabled af ter LDAP search Problem Description After performing the LDAP search, the network s hutdown occurs or the touch p anel is disabled . Corrective Action T ry the checkl i[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 96 Printing Problems (Network Related) Printing Problems (Network Related) Among the several ways to use the equipment in the network, th e simplest one is to set the equ ipment in the TCP/IP environment using a DHCP server to assign IP addresse s dynamically to devices. Using th e default settings also as[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Printing Prob lems (Net work Related) 97 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  IPP print in a Windows operating system environment  Novell print in a NetW are environment No. Check... Y es No Corrective Action 1 Are the IP add ress properties correctly set? Next S tep Ø Ö Set up the IP address[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 98 Printing Problems (Network Related)  Macintosh environment  UNIX/Linux environment No. Check... Y es No Corrective Action 1 Is AppleT alk enabled on the equipment? Next S tep Ø Ö Enable AppleT alk. 2 Are the IP add ress properties correctly set? Next S tep Ø Ö Set up the IP address correctly .[...]

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Proble ms 99 Network Fax (N/W -Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver .  N/W-Fax Driver Inst allation Error Messages For information on the installation of the N/W-Fax driver , refer to the Software Installati on G[...]

6 TROUBLESHOOTING FOR NETWORK CONNECT IONS 100 Networ k Fax (N/W-Fax) Driver Problems  Location does not c ont ain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away . In other words, ther e are too many characters i n the directory path. Corrective action Copy the d[...]

6.TROUBLESHOOTING FOR NETWORK C ONNECTIONS Network Fa x (N/W-Fa x) Driver Prob lems 101 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Fax transmission cannot be pe rformed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sh eet is output and an XL error occurs in the fax transmission when a printer d[...]

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7. CHECKING THE EQUIPMENT ST A TUS WITH T opAccess This chapter describes how to check the status of the equipment with T opAccess. Hardware St atus Icons on T opAccess [Device] T ab .................................................... ..... 104 Error Messages ............................................... .........................................[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 104 Hardware Status Icons on TopAccess [Device] Tab Hardware St atus Icons on T opAccess [Device] T ab When the equipment requires maintena nce or when an error o ccurs with the equipmen t, the icons indicating the status information appear near the graphic image of the equip ment on the T opAccess[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Hardware Status Icons on TopA ccess [Device] Tab 105 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Paper Empty This icon indicates no paper is left in a drawer . Refer to the Copying Guide . Paper Jam This icon indicates a paper jam occurred. It also indicates the locati on of the paper jam. [...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 106 Error Messages Error Messages When a message appears on the [Device] T ab of T opAccess, see the table below for the co rrective actio n. T opAccess Message Corrective Action Front Cover Open - Please Close Cover . Close the front cover . Paper Feeding Cover Open - Please Close Cover . Close th[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Messag es 107 Expired scan documents deleted from share folder . Expired documents are deleted automatically from the “SCAN” folder in the “SHARE_FILE” folder . Expired Sent Fax documents deleted from share folder . Expired documents are deleted automatically from the “TXFAX” folde[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 108 Error Messages Active Directory Domain - V erification of the Ticket has failed V e rify the user name and password and try again. If the problem persists please contac t the administrator . Active Directory Domain-The Domain specified could not be found Enter the correct domain name in network[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Messag es 109 Encapsulation mode mismatch Check the IPse c mode (Transport/T unnel) in MFP and peer . Peer IP Address mismatch Remote T r affic sele ctor mismatch. Check t he destination address/ port in IPsec filter . Local IP Address mismatch Local traffic selector mismatch. Check the source[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 110 Error Codes Error Codes T opAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The fol lowing error codes are shown on these pages in the [Logs] tab (successful jobs ha ve no codes). These co des help you sp ecify the cause of an error you might encounter . T[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 111 A2A1 Limit over error (Color) The number of prints has exceeded the one specified for the user code, or users (guests) are not authorized to perform color printing . Clear the limit counter , or authorize users so t hat they can perform color printing. A2A2 Limit over error (Color) N[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 112 Error Codes  Error codes on transm ission and reception Error Code Problem Desc ription Corrective Acti on 001 1 Paper jam Clear the jammed printing paper . 0012 Original jam Clear the jammed original. 0013 Door open F irmly close the open door . 0020 Power interruption Check the power inter[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 113 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 1C69 SMTP server connection error Ask your administrator to set the login name or password of the SMTP server and perform the job again. Check whether the SMTP server is operating properly . 1C6A HOST NAME error Ask your administrator[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 114 Error Codes 3C60-3C62 Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax number s in the address book and ask the sender to resend the Email with the correct fax numbers. 3C70 Power failure Confirm that the[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 115 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess  Error codes on scan jobs The error indications on scan jobs are done as follows: y On T opAccess log list, messages indi cating the status are displayed. y On the touch panel of the equipment, error codes are displayed. See the li[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 116 Error Codes 2C71 SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled, make sure that the SSL port number is correctly set. 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct. 2C80 Failed to process rec[...]

7.CHECKING THE EQUIPMENT ST A TUS WITH T opAccess Error Codes 117 7 CHECKING THE EQUIPMENT ST A TUS WITH T opAccess 2D62 Failed to connect to network destination. Check destination path. Make sure that the network folder is shared in your network and retry the scan. If the error still occurs, ask your administrator to check whether the IP address o[...]

7 CHECKING THE EQUIPMENT ST A TUS WITH T o pAccess 118 Error Codes 2B90 Insufficient Memory . T urn the pow er OFF and then back ON. Retry the scan. If the error still occurs , contact your service representative. 2BA0 Invalid Box password specified. Make sure that the password is corre ct and retry the scan, or reset the password and retry the sca[...]

8. WHEN SOMETHING IS WRONG WITH THE EQUIPMENT T ry the tro ubleshooting ti ps in this chapter when you think there is something wrong with the equipment. This chapter al so describes the daily care for the eq uipment. When Y ou Think Something Is Wr ong With the Equipment ................... .......................... 120 General operations .......[...]

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 120 When You Think Something Is Wrong With the Equipment When Y ou Think Something Is W rong With the Equipment If you think there is something wrong wit h the equipment, check the following items. y T o see the functions of the equipment such as co py or print, refer to their opera tor ’s manuals (the[...]

8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With th e Equipment 121 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT  Originals and p aper Problem Desc ription Cause Corrective Ac tion The original is jammed. The original is unavailable on the equipment. Check whether the original is available on the equipment. For[...]

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 122 Regular Maintenance Regular Maintenanc e We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. y Be careful not to scratch the portions when cleaning th em. y When cleaning the surfac e of the equipment, do not use such organic s[...]

INDEX 123 INDEX A AppleTalk print ... ............. ................ ............. .............82 C Cleaning charger ....... ............. ................ ............. ................. 69 hole punch dust bin ............. ............. ................ .......70 regular maintenance ..... ............ ................. ...........122 Clients ...[...]

124 INDEX SMB print ........... ................ ................ ............. ... 82 , 96 Staple jam - clearing Finisher MJ-1101 .......... ............ ................. ............. 43 Hanging Finisher MJ-1031 ...... ................ ............. ....48 Saddle Stitch Finisher MJ-1024 ...... ............. .............44 saddle stitch unit of [...]

DP-2090/2520/3000/3570/4570 OME080178B0[...]

2-17-2, HIGASHIGOT ANDA, SHINAGA WA-KU, TOKYO, 141-8664, JAP AN MUL TIFUNCTIONAL DIGIT AL S YSTEMS T roubleshooting Guide ©2009, 2010 TOSHIBA TEC CORPORATION All rig hts reserved R081120G8702-TTEC Ver02 2010-09[...]