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Toshiba B-419-GS10 manual

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Table of contents for the manual

  • Page 1

    TEC Label Printer B-419-GS10-QQ Ow ner's Manual[...]

  • Page 2

    0 This equipm ent has been tested and f ound to com ply w ith the limit s for a Class A dig ital device, pursuant to Part 15 of t he FCC Rules, These limits ar e designed to pr ovide reasonable protection against harmf ul interf erence when the equipm ent is operated in a com mercial environment. This equipment generates, uses, and can radiate radi[...]

  • Page 3

    Safet y Summ a r y EO1-33030 ( ) i 6DIHW6XPPD U Personal safety in handling or maintaining the equipment is extrem ely important. Warning s and Cautions necessary for safe handling are included in this manual. A ll warnings and cautions contained in this m anual should be read and understood before handling or m aintaining the equipm ent. D[...]

  • Page 4

    Safet y Summ a r y EO1-33030 ( ) ii If foreign objects (metal fra gme nts, wa ter, liquids) e nter the m achines, f irst turn off the powe r sw itches a nd disconne ct the pow er cord plug s from the outlet, and then c ontact y our autho rized TOSHIBA TEC represent at i ve for assistance. Continued use of the ma chine in that condition m ay caus e [...]

  • Page 5

    EO1-33030 TA BLE OF CONTENTS Page 1. PRODUCT OVERVIEW .......................................................................................................... 1- 1 1.1 Introduction .............................................................................................................. ...... 1-1 1.2 Features ................................[...]

  • Page 6

    EO1-33030 4. T ROUB LES HOOT ING ............................................................................................................ 4 -1 4.1 LE D State .................................................................................................................. .... 4-1 4.2 E rror P roce ss ...........................................[...]

  • Page 7

    1. PRODUCT OVER VIEW EO1-33030 1.1 Introduc tion 1- 1 1. PRODUCT OVERVIEW 1.1 Introduction 1.2 Features 1.3 Unpacking Thank you for choosing the TEC B- 419 series label printer. This Owner’s Manual contains information about g eneral set-up through how to confirm the printer’s operation using a test print. This m anual should be read carefully [...]

  • Page 8

    1. PRODUCT OVER VIEW EO1-33030 1.4 Acce ssorie s 1- 2 1.4 A ccessories 1.5 A ppearance 1.5.1 Dimensions When unpacking the printer, please mak e sure all the following accessories have been supplied with the printer. Owner’s Manual (1 copy) (Doc./No. EO1-33030) The names of the parts or units introduced in this section are used in the following c[...]

  • Page 9

    1. PRODUCT OVER VIEW EO1-33030 1.5 Appearance 1- 3 1.5.2 Front View 1.5.3 Rear View 1.5.4 Interior Media Cover Media Inlet FEED Button Paper Guide (L) Inlet Stand-by Sw itch Serial Interfac e Connector (RS- 232C) Media Cover Release Catch Ventilator Media Outlet Feed Gap Sensor Print Head Therm istor Paper Path Surfac e Black Mark / Feed Gap Sensor[...]

  • Page 10

    1. PRODUCT OVER VIEW EO1-33030 1.5 Appearance 1- 4 1.5.5 Operation Panel The figure below illustrates the O peration Panel and key functions. There are three LED lights on the Op eration Panel. LED Illuminates when… Flashes w hen… ON LINE The printer is turned on. ----- DATA The printer is in operation. (Goes off when in Idle.) Flashes fast wh [...]

  • Page 11

    2. PRI NTE R S ETU P EO1-33030 2.1 Precaut ions 2- 1 2. PRINTER SETUP 2.1 Precautions This section outlines the procedures to setup your B- 419 printer prior to its operation. The section includes precautions, connecting cables, assembling accessories, loading m edia, and perform ing a test print. To ensure the best operating environm ent, and to a[...]

  • Page 12

    2. PRI NTE R S ETU P EO1-33030 2.2 Procedure bef ore Operation 2- 2 2.2 Procedure before Operation 2.3 Connecting the Cables to Your Printer This section describes the outline of the printer setup. 1. U npack the accessories and printer from the box. 2. Refer to Safety Precautions in this manual and set up the printer in a suitable location. 3. The[...]

  • Page 13

    2. PRI NTE R S ETU P EO1-33030 2.4 Connecti ng t he Power Cord 2- 3 2.4 Connecting the Pow er Cor d 1 . Make sure that the Stand- by switch is in the OFF position. 2. Connect the Power Cord to the printer as shown in the figure below. 3. Plug the other end of the Power Cord into the ground outlet as shown in the figure below. Powe r Cord CAUTION! 1[...]

  • Page 14

    2. PRI NTE R S ETU P EO1-33030 2.5 Turning the Pri nt er ON/ OFF 2- 4 2.5 Turning the Printer ON/OFF 2.5.1 Turning ON the Printer 2.5.2 Turning OFF the Printer When the printer is connected to your host com puter it is good practice to turn the printer ON before turning on y our host computer and turn OFF your host com puter before turning off the [...]

  • Page 15

    2. PRI NTE R S ETU P EO1-33030 2.6 Opening/Cl os i ng t he Media Cover 2- 5 2.6 Opening/ Closing the Media Cover This section describes the opening and closing procedure of the Media Cover. Follow the procedure when cleaning the print head, platen, paper passage, or m edia sensor, or remov ing jamm ed paper. Opening the Media Cover 1. Release the M[...]

  • Page 16

    2. PRI NTE R S ETU P EO1-33030 2.7 Loading the Media 2- 6 2.7 Loading the M edia The B-419 printer issues in two issue m odes depending on the m edia types. Continuous mode (F anfol d paper) • In sert the media throug h the media inlet, or open the m edia cov er and set the media, and then close the m edia cov er. • When the print command is re[...]

  • Page 17

    2. PRI NTE R S ETU P EO1-33030 2.7 Loading the Media 2- 7 2.7.1 Loading the Fanfold Paper 1. Place the fanfold paper at the rear of the printer in line. 2. Place the paper top edge in front of the Media In let, and align the left paper edge with the P aper Guide (L). Push the Paper Guide Release Lever outside, and alig n the Paper Guide (R) w ith t[...]

  • Page 18

    2. PRI NTE R S ETU P EO1-33030 2.7 Loading the Media 2 -8 2.7.2 Loading the Cut Form 1. Place the paper top edge in front of the Media In let, and align the left paper edge with the P aper Guide (L). Push the Paper Guide Release Lever outside, and alig n the Paper Guide (R) w ith the right paper edge. 2. Lock the Paper Guide by pulling the Paper Gu[...]

  • Page 19

    2. PRI NTE R S ETU P EO1-33030 2.8 Rem ovi ng/ I nstall i ng t he Paper Guide Unit 2- 9 2.8 Removing/Installing the Paper Guide Unit When using 4.3” (109 mm ) wide media, rem ove the Paper Guide Assem bly as follows. 1. Make sure that the Power C ord is not connected to the AC outlet. 2. Press the Paper Guide Release Lev er outside and mov e the [...]

  • Page 20

    2. PRI NTE R S ETU P EO1-33030 2.9 Test P ri nt 2- 10 2.9 Test Print The following test procedure allow s you to perform a print test to v erify that the printer is operating correctly . 1. Load the media on the printer. 2. Slide the Stand- by Sw itch to ON while holding the [FEED] button. The printer will start a status print. 3. After completing [...]

  • Page 21

    2. PRI NTE R S ETU P EO1-33030 2.9 Test P ri nt 2- 11 2.9 Test Pri nt (Cont. ) • Test Print Definitions (1) Software Version and Check sum s PROGRAM VERSION FM RM 0064101 V1.0 EB00 (FONT:0200) (BOO T: F800) Software N umb er Version Program Checksum C/G Area Checksum Boot Area Check sum (2) Printer I D Num ber PRINTER ID 00000 Printer ID No. (3) [...]

  • Page 22

    2. PRI NTE R S ETU P EO1-33030 2.9 Test P ri nt 2- 12 2.9 Test Pri nt (Cont. ) (8) Back Feed Position BACK FEED ADJ. +0.0m m Back feed fine adjustm ent for the initial feed (-9.9m m to +9.9mm ) (9) Print Head Elem ent Check HEAD CHECK OK Result of print head broken elem ents check (OK: Norm al, NG: B roken elem ent) (10) Printing Mode PRINT MODE T [...]

  • Page 23

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2-13 2.10 Progr am Dow nload 2.10.1 Outline of Features 2.10.2 Install Program Installation This section provides step by step instructions on how to setup and download the firmware to the B- 419 printer, and to m ake adjustments to the printer sensors. T he firm ware download and the sensor adju[...]

  • Page 24

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2-14 2.10.2 Install Program Installation (Cont.) • System Requirements System IB M Compatible PC running Windows 95®, Windows 98®, or Windows 2000®. Installed m em ory of 16MB m inimum (32MB or m ore recomm ended) Available H ard Disk space of 10MB or m ore Interface Interface to the B -419 [...]

  • Page 25

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2-15 2.10.2 Install Program Installation (Cont.) 5 . The Software License Agreem ent screen will appear. Click on Yes when you ag ree. 6. When the User Information screen appears, ty pe in your nam e and company name, then proceed to the next step. 7. After click on Next> in the previous scree[...]

  • Page 26

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2-16 2.10.2 Install Program Installation (Cont.) 8. The following program folder selection menu w ill appear. Click on the Next > button. 9. Confirm the current setting s and click on the Next> button. 10. The install process will begin. 11. When requested, insert Setup Disk (2/3) and then [...]

  • Page 27

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 17 2.10.2 Install Program Installation (Cont.) 2.10.3 Firmware Files Copy 12. When the install process is completed, the following screen display will appear. Click on the Finish button to end the installation. If it ev er becomes necessary to upgrade the firm ware in the B- 419 printer you wi[...]

  • Page 28

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 18 2.10.3 Firmware Files Copy (Cont.) The following paragraphs will give step by step directions for running the "Install Prog ram for B-419" on y our PC which w ill allow you to transfer the binary files stored in directory C: Program File sTOSH IBATEC B419STDDLFirmw are to the[...]

  • Page 29

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 19 2.10.3 Firmware Files Copy (Cont.) 5. The file open screen will appear as shown in the figure below . Select the C:P rogram Fil esTOSH IBATECB419STDDL Firmware folder and the files in that folder will appear in the files box. 6. As soon as you highlig ht on the files in the files box, t[...]

  • Page 30

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 20 2.10.3 Firmware Files Copy (Cont.) 8. If it is necessary to chang e any of the com m unication parameters, select the Settings (S) drop down m enu and then select Conditions (S) as shown in the figure below. 9. The comm unications setting window will appear as in figure below to allow you t[...]

  • Page 31

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2 -21 2.10.3 Firmware Files Copy (Cont.) No com ment w ill be sent. PC date will be sent. 16 character maxim um messag e can be sent. 11. Click the OK button to continue. • Execution of Dow nload to Printer 1. After selecting a file for downloading in the previous steps, select the Run (R) drop[...]

  • Page 32

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 22 2.10.3 Firmware Files Copy (Cont.) 2. After clicking on Start in the prev ious screen, the following m essag e will appear on the screen. 3. At this time, connect the printer to the PC with the RS- 232C cable. Press and hold the FEED button while sliding the printer Stand- by switch t o ON.[...]

  • Page 33

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 23 2.10.4 Sensor A dj ustments Through the following procedure, it is possible to adjust the sensitivity of the three sensors in the B-419 printer from your PC v ia the RS-232C interface. The three sensors are the reflective (black m ark ) sensor, the transmissiv e (feed gap) sensor, and the p[...]

  • Page 34

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 24 2.10.4 Sensor A dj ustments (Cont.) • Adjustment Proc edure Reflective Sensor (Black Mark Sensor) 1. The reflective sensor is the one used to detect the black m ark on the back of certain types of print media. Place the m edia so that the white part of the media (not the black mark ) is p[...]

  • Page 35

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 25 2.10.4 Sensor A dj ustments (Cont.) 3. Click on the Yes button and the sensitivity of the transmissiv e sensor will automatically be set as indicated by the “N ow A djusting” window appearing as shown in the fig ure below. Paper End Sensor 1. The paper end sensor will detect when the pr[...]

  • Page 36

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 26 2.10.5 Printer Information Registration This procedure will be used to register (transfer) printer inform ation to the printer mem ory and the information reg istered here will also be printed on every diagnostic print issued from the printer. The information to be reg istered will be the p[...]

  • Page 37

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 27 2.10.5 Printer Information Registration (Cont.) 4. Click on the QQ/QP check box for the Model on the Printer Inform ation Store display. Depending on the selected model, the printer changes the com m unication requirements and other internal functions. 5. When the desired changes have been [...]

  • Page 38

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 28 2.10.6 Test Print This procedure will be used to perform a test print. • Procedures 1. T o perform this operation, you will need to turn on the power of the B-419 printer (do not hold the feed key this time). Connect the printer to the PC with the RS-232C cable. Select the TPCL- LE mode f[...]

  • Page 39

    2. PRI NTE R S ETU P EO1-33030 2.10 Program Download 2- 29 2.10.7 Version Display This procedure will be used to check the version of the I nstall Program for B-419 Standard. • Procedures 1. From the In stall Program for B-419 m ain m enu, select Help (H) and Version (A) as shown in the screen display of the figure below. 2. The Version screen di[...]

  • Page 40

    3. M A INTENA NCE EO1-33030 3.1 Cleaning 3- 1 3. MA INTENA NCE 3.1 Cleaning 3.1.1 Print Head/Platen This chapter describes how to perform norm al m aintenance. To maintain the printer perform ance and quality print, please clean the printer regularly , or whenever m edia is replaced. The following sections describe periodic cleaning of the unit. 1.[...]

  • Page 41

    3. M A INTENA NCE EO1-33030 3.2 Care/Handling of the Media 3- 2 3.1.2 Paper Path/Sensors 3.1.3 Cov ers 3.2 Care / Handl i ng of the Med ia 1. Wipe the Paper Path and Sensor Window with a dry soft cloth. 2. Remove dust from the Media Sensor with a brush or equivalent. Wipe the Cover with a dry soft cloth. Wipe off dirt with a soft cloth slightly mo [...]

  • Page 42

    4. TROUBLESHOOTING EO1-33030 4.1 LED St ate 4- 1 4. TROUBLESHOOTING This chapter lists the error messag es and possible problems and their solutions. 4.1 LED State When a problem occurs during operation, the LED indicator will lig ht or flash. Refer to the following troubleshooting g uide and take correctiv e action. :LED off , : LED on, : L ED fla[...]

  • Page 43

    4. TROUBLESHOOTING EO1-33030 4.2 Error Proc ess 4- 2 4.2 Error Process When the printer detects the errors shown below, it sends the error state to the PC by the ERRO R LED and DATA LED, and stops the operation, w aiting for a com m and from the PC or a restart. The printer will restart the operation after clearing a feed jam, m edia end, cov er op[...]

  • Page 44

    4. TROUBLESHOOTING EO1-33030 4.3 Poss ible Problem s 4- 3 4.3 Possible Problems This section describes problems that m ay occur w hen using the printer, and their causes and solutions. Possible Problems Causes Solutions The printer will not turn on. 1. The Power Cord is disconnected. 2. The AC outlet is not functioning correctly. 3. The fuse has bl[...]

  • Page 45

    APPE NDIX 1 SP ECIFI CA TIONS EO1-33030 A1.1 Prin ter A1- 1 A PPENDIX 1 SPECIFICA TIONS Appendix 1 describes the specifications of the printer and supplies for use on the B- 419 printer. A 1.1 Printer The following is the printer specifications. Model Item B-419-GS10-QQ Supply v oltage Power consumption Operating temperature rang e Relative hum idi[...]

  • Page 46

    APPE NDIX 1 SP ECIFI CA TIONS EO1-33030 A1.2 M edia A1- 2 A1 . 2 M e d i a Please mak e sure that the m edia that will be used is approved by TOSHI BA TEC. The w arranty does not apply when a problem is caused by using m edia that is not approved by TOSHIBA TEC. For information reg arding TOSH IBA TEC approved m edia, please contact a TOSHI BA TEC [...]

  • Page 47

    APPENDIX 2 INTERF ACE EO1-33030 APPENDIX 2 IN TERFACE A2-1 A PPENDIX 2 INTERFA CE  Interface Cab les To prevent radiation and reception of electrical noise, the interface cables must m eet the following requirements: • Fully shielded and fitted with m etal or m etallized connector housing s. • Keep as short as possible. • Should not be [...]

  • Page 48

    APPENDIX 3 PRINT S A MPLE S EO1-33030 APPENDIX 3 PR INT SAMPL ES A3-1 A PPENDIX 3 PRINT SA MPLES  Bit Map F ont  Outline Fo nt[...]

  • Page 49

    APPENDIX 3 PRINT S A MPLE S EO1-33030 APPENDIX 3 PR INT SAMPL ES A3-2 A PPENDIX 3 PRINT SA MPLES (Cont.)  Bar codes 0: JAN8, EAN8 1: MSI 2: Interleaved 2 of 5 3: CODE39 (Standard) 4: NW7 5: JAN13, EAN13 6: UPC-E 7: CODE128 8: UPC-A 9: EAN128 10: PDF417 11: Data Matrix 12: Customer bar code 13: Customer bar code of high priority 14: QR code 15[...]

  • Page 50

    GLOSSARIES EO1-33030 GLOSSAR IES GLOSSA RIES Bar code A code which represents alphanumeric characters by using a series of black and white stripes in different widths. Bar codes are used in various industrial fields: Manufacturing, Hospitals, Libraries, Retail, Transportation, Warehousing, etc. Reading bar codes is a fast and accurate m eans of cap[...]

  • Page 51

    INDEX EO1-33030 INDEX INDEX A Auto Feed 2-8 B Bar code A1-1 Black m ark 2- 8, A1- 2 Black m ark leng th A1-2 Black m ark sensor 1- 3 C Cut form 1- 1, 2- 6, 2-8, A1- 2 D Dimensions 1- 2, A1- 1 DATA LED 1-4, 4-1 E Effective print width A1- 2 ERROR LED 1-4, 4- 1 F Fanfold paper 2-6, 2- 7, A1- 2 FEED button 1-3, 1-4 Feed gap sensor 1- 3 G Gap length A1[...]

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    E PRINTED IN JAPAN EO1-33030[...]