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Toshiba B-SA4TP manual

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Table of contents for the manual

  • Page 1

    TOSHIBA Thermal Printer B-SA4TP SERIES Owner’s Manual Mode d’emploi Bedienungsanleitung Manual de instrucciones Gebruikershandleiding Manuale Utente Manual do Utilizador[...]

  • Page 2

    CE Compliance (for EU only) This product complies with the requirements of EMC and Low Voltage Directives including their amendments. VORSICHT: • Schallemission: unter 70dB (A ) nach DIN 45635 (oder ISO 7779) • Die für das Gerät Vorgesehene Steckdose muß in der Nähe des Gerätes und leicht zugänglich sein. Copyrig ht © 2005 by TOSHIBA TEC[...]

  • Page 3

    TOSHIBA Thermal Printer B-SA4TP SERIES Owner's Manual[...]

  • Page 4

    Waste Recycling information for users: Following information is only for EU-member states: The use of the crossed-out wheeled bin symbol indicates that this product may not be treated as general household waste. By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human heal[...]

  • Page 5

    Safety Summary ENGLISH VERSION EO1-33048 ( ) i Safety Summary Personal safety in handling or maintaining the equipmen t is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and underst ood before handling or maintaining the equipm ent[...]

  • Page 6

    Safety Summary ENGLISH VERSION EO1-33048 ( ) ii If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorised TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or e[...]

  • Page 7

    ENGLISH VERSION EO1-33048 TABLE OF CONTENTS Page 1. PRODUCT OVERVIEW ......................................................................................................... E1- 1 1.1 Introduction .............................................................................................................. ..... E1- 1 1.2 Features ................[...]

  • Page 8

    ENGLISH VERSION EO1-33048 5. TROUBLESHOOTING .......................................................................................................... E5- 1 5.1 Error Messages ............................................................................................................ E 5- 1 5.2 Possible Problems ...................................[...]

  • Page 9

    1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33048 1.1 Introduction E1- 1 1. PRODUCT OVERVIEW 1.1 Introduction 1.2 Features Thank you for choosing the TOSHIBA B-SA4TP series thermal printer. This Owner’s Manual contains from general set-up through how to confirm the printer operation using an online test print, and sh ould be read carefully to help ga[...]

  • Page 10

    1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33048 1.3 Accessories E1- 2 1.3 Accessories When unpacking the printer, please make sure all the following accessories are supplied with the printer.  Start-up CD-ROM (1 pc.)  Supply Loading Instructions (Doc. No.: EO2-33017)  Quality Control Report (1 sheet)  Cable Clamp (1 pc.)  SMW-3x8 Screw[...]

  • Page 11

    1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33048 1.4 Appearance E1- 3 1.4 Appearance 1.4.1 Dimensions 1.4.2 Front View 1.4.3 Rear View The names of the parts or units introdu ced in this section are used in the following chapters. Dimensions i n mm (i nches) LCD Message Display Operation Panel Media Outlet Top Cover Front Cover Supply Window Top Cover[...]

  • Page 12

    1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33048 1.4 Appearance E1- 4 1.4.4 Operation Panel 1.4.5 Interior Please see Section 3.1 for further information about the Operation Panel. LCD Message Display ON LINE LED (Green) ERROR LED (Red) [PAUSE] key [FEED] key [RESTART] key WARNING! 1. Do not touch the Print Head or around it just after printing. You m[...]

  • Page 13

    1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33048 1.5 Options E1- 5 1.5 Options Option Name Type Usage 300-dpi Print Head B-SA704-TPH3-QM-R This print head enables a conversion of a 203-dpi print head of the B-SA4TM-GS12/B-SA4TP-GS12 model into a 300-dpi print head. This option is intended for use when you desire to print Kanji (Chinese characters) or [...]

  • Page 14

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2. PRINTER SETUP E2- 1 2. PRINTER SETUP This section outlines the procedures to setup your printer prior to its operation. The section includes precautions, loading media and ribbon, connecting cables, setting the operating environm ent of the printer, and performing an online print test. Reference Procedu[...]

  • Page 15

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.2 Connecting the Power Cord E2- 2 2.1 Installation 2.2 Connecting the Power Cord To insure the best operating environment, and to assure the safety of the operator and the equipment, please observe the following precautions. • Operate the printer on a stable, level, operating surface in a location free[...]

  • Page 16

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 3 2.3 Loading the Media The following procedure shows the step s to properly load the media into the printer so that it feeds straight and true through the printer. Use the same procedure when replacing the media, also. The printer prints both labels and tags. 1. Press the Top Cov[...]

  • Page 17

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 4 2.3 Loading the Media (Cont.) 5. Put the Media Holder (Left) onto the Media Shaft. Push the Media Holder (Left) and the Media Holder (Right) against the media until the media is held firmly in place. This will automatically centre the medi a. 6. Fold the Release Lever to lock th[...]

  • Page 18

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 5 2.3 Loading the Media (Cont.) 9. Pull the m edia out of the front of the printer, and adjust the Media Guides to the media width. This will automatically centre the media. 10. Lower the Upper Sensor Ass’y un til the Upper Sensor Lever clicks into position. NOTE: Make sure that[...]

  • Page 19

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 6 2.3 Loading the Media (Cont.) 11. After loading the media, it may be necessary to set the position of the Media Sensor used to detect the print start position for label or tag printing. Setting the Feed Gap Sensor position When using a label stock without black marks, the Feed G[...]

  • Page 20

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 7 2.3 Loading the Media (Cont.) Setting the Black Mark Sensor position When using media with black marks, the Black Mark Sensor is used to detect a print start position. (1) Push the Upper Sensor Lever inside and open the Upper Sensor Ass’y. (2) Check the reverse side of the med[...]

  • Page 21

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 8 2.3 Loading the Media (Cont.) 12. There are three issue modes available on this printer. How to set the media for each mode is provided below. In the batch mode, the media is c ontinuously printed and fed until the number of labels/tags specified in the issue comm and have been [...]

  • Page 22

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2- 9 2.3 Loading the Media (Cont.) (2) Press down the Release Bar to open the Strip Unit. (3) Remove enough labels from the leading edge of the media to leave 300mm of backing paper free. (4) Pass the backing paper through the opening under the Backing Paper Feed Roller. Then, close [...]

  • Page 23

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.3 Loading the Media E2-10 2.3 Loading the Media (Cont.) When the optional Cutter Module is fitted, the media is automatically cut. Insert the leading edge of the media into the Media Outlet of the Cutter Module. 13. Change the print head pressure according to the thickness of the media to be used, by usi[...]

  • Page 24

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.4 Loading the Ribbon E2-11 2.4 Loading the Ribbon There are two types of media available for printing on: these are thermal transfer media (normal m edia) and direct thermal media (with a chemically treated surface). DO NOT LOAD a ribbon when using a direct thermal media. 1. Press the Top Cover Release B[...]

  • Page 25

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.4 Loading the Ribbon E2-12 2.4 Loading the Ribbon (Cont.) 3. Lower the Top Cover to its 45 ° angle open position. While pushing the Top Cover Stopper, raise the Top Cover again. This will fix the Top Cover. 4. Open the Ribbon Cover. 5. Fit the ribbon take-up core into the Ribbon Holder (Take-up side), a[...]

  • Page 26

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.4 Loading the Ribbon E2-13 2.4 Loading the Ribbon (Cont.) 7. Close the Ribbon Cover until it clicks. 8. Gently close the Top Cover until it clicks. Be sure to close the Ribbon Cover before closing the Top Cover. It is dangerous to close the Top Cover with the Ribbon Cover opened, as the Ribbon Cover slam[...]

  • Page 27

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.5 Connecting the Printer to Your Host Computer E2-14 2.5 Connecting the Printer to Your Host Computer The following paragraphs outline how to connect your host computer to the printer, and will also show how to make cable connections to other devices. Depending on the system configuration you use to prin[...]

  • Page 28

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.6 Turning the Printer ON E2-15 2.6 Turning the Printer ON When the printer is connected to your host computer it is good practice to turn the printer ON before turning on your host computer and turn OFF your host computer before turning off the printer. 1. To turn ON the printer power, press the Power Sw[...]

  • Page 29

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-16 2.7 Setting an Operating Environment Depending on the settings of your host computer or an interface to be used, it may be necessary to change the printer parameter settings. Follow the procedures described below to change the printer parameter settings in the Sys[...]

  • Page 30

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-17 2.7.1 How to Enter the System Mode 2.7.2 Parameter Setting This section describes how to enter the System Mode. 1. Turn on the printer and confirm that “ONLINE” appears on the LCD Message Display. 2. Press the [PAUSE] key to pause the printer. 3. Hold down the[...]

  • Page 31

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-18 2.7.2 Parameter Setting (Cont.) The Parameter Setting Mode contains sub menus for selecting a language and setting the communication parameters. Each time the [PAUSE] key is pressed, the sub menus are displayed sequentially. Baud rate selection [PA USE] <2>P[...]

  • Page 32

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-19 2.7.2 Parameter Setting (Cont.)  Serial (RS-232C) Interface <Reference> Properties screen of Serial (COM) port under Windows98 The following parameters of the RS-232C interface can be set: Baud rate Data length Stop bit Parity Flow control Set these in ac[...]

  • Page 33

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-20 2.7.2 Parameter Setting (Cont.)  Serial (RS-232C) Interface (2) Data Length This parameter is to choose a data length of the RS-232C interface. As “8 bits” has been chosen as defau lt, change it in accordance with y our PC. After making a choice, press the [...]

  • Page 34

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-21 2.7.2 Parameter Setting (Cont.)  Serial (RS-232C) Interface  LCD Message Language (5) Flow Control This parameter is to choose a flow control of the RS-232C interface. As “XON+READ AUTO” has been c hosen as default, change it in accordance with your PC. [...]

  • Page 35

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-22 2.7.2 Parameter Setting (Cont.)  Parallel (Centronics) Interface  Web Printer Function when using TCP/IP (LAN) This parameter is to choose an ACK/BUSY timing of the parallel interface. “TYPE1” has been chosen as default, but if a commu nication error occ[...]

  • Page 36

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-23 2.7.2 Parameter Setting (Cont.)  Plug & Play This parameter is to enable or disable the plug & play function. As “OFF” has been chosen as default, change it when this function is used. If the printer and the PC are connected by USB, plug & play [...]

  • Page 37

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-24 2.7.3 IP Address Setting (TCP/IP) When the printer is connected to a PC through TCP/IP by using a LAN cable, it is necessary to set an IP address in the Sy stem Mode for system administrators. The System Mode for system administrators consists of the following men[...]

  • Page 38

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-25 2.7.3 IP Address Setting (TCP/IP) (Cont.) In this section, how to set the IP address is described. First, you need to access the System Mode for system administrators. 1. While holding down the [FEED] and [PAUSE] keys, tu rn on the printer. 2. When “<1>RES[...]

  • Page 39

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-26 2.7.3 IP Address Setting (TCP/IP) (Cont.) The IP Address Setting Mode contains the following sub menus. To enter each sub menu, press the [PAUSE] key. (1) Printer IP Address This parameter is to set an IP address. <7>IP ADDRESS PRINTER IP ADRES <7>IP A[...]

  • Page 40

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-27 2.7.3 IP Address Setting (TCP/IP) (Cont.) (2) Gateway IP Address This parameter is to set a Gateway IP address. (3) Subnet Mask This parameter is to set a Subnet Mask. <7>IP ADDRESS SUBNET MASK <7>IP ADDRESS 255 . 255 . 255 . 000 <7>IP ADDRESS 25[...]

  • Page 41

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-28 2.7.3 IP Address Setting (TCP/IP) (Cont.) (4) Socket Port This parameter is to enable a socket port and set a socket number. (5) DHCP This parameter is to enable DHCP. PORT ON 0800 0 <7>IP ADDRESS DHCP PORT ON 08000 PORT OFF ----- PORT ON 0 8000 PORT ON 0 8 [...]

  • Page 42

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.7 Setting an Operating Environment E2-29 2.7.3 IP Address Setting (TCP/IP) (Cont.) (6) DHCP Client ID This parameter is to set a DHCP client ID. ASCII code and Hex. code correspondence table Upper 4 bits Lower 4 bits 2 3 4 5 6 7 0 SP 0 @ P ` p 1 ! 1 A Q a q 2 “ 2 B R b r 3 # 3 C S c s 4 $ 4 D T d t 5 %[...]

  • Page 43

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-30 2.8 Installing the Printer Drivers 2.8.1. Introduction This manual describes how to install the TOSHIBA printe r driver for the TOSHIBA B-SA4T bar code printer on your Windows host computer; install and delete the pr inter driver, the procedure for adding the LAN po[...]

  • Page 44

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-31 2.8.3. Installing the Printer Driver The installation procedure differs depending on the interf ace connected to the printer and the operation system you are using. Please install the printer driver by performing the appropriate procedure. If the previous version of[...]

  • Page 45

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-32 (1) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (2) Double-click on the “Add Printer” icon. The Add Printer Wizard runs. Click on the [Next] button. (3) Select “Local printer”, then click on the [Next] butto[...]

  • Page 46

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-33 (1) Log on to your host computer as a member who has full control access privilege concerning the printer settings. (2) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (3) Double-click on the “Add Printer” icon. The[...]

  • Page 47

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-34 (1) Log on to your host computer as a member who has full control access privilege concerning the printer settings. (2) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (3) Double-click on the “Add Printer” icon. The[...]

  • Page 48

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-35 (2) USB INTERFACE Installation starts by the operating system’s plug-and-play function. Windows 95 and Windows NT4.0 do not support the USB interface. (1) Turn the printer ON, then connect it to y our host computer with the USB cable. The “New Hardware Found” [...]

  • Page 49

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-36 (3) Select “Search for the best driver for y our device. (Recomme nded)”. Mark the “Specify a location” checkbox, then click on the [Brow se] button. Specify “ driverWinMe-9x ” folder, then click on the [Next] button. (4) Check to see that the “USB P[...]

  • Page 50

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-37 (5) When the screen which indicates the USB Prin ting Support driver has been installed, is displayed, click on the [Finish] button. (6) After a while, “ TEC B-SA4T ” is detected as a new hardware. (7) The “Add New Hardware Wizard” dialog box is display ed. [...]

  • Page 51

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-38 (8) Select “Search for the best driver for y our device. (Recomme nded)”. Mark the “Specify a location” checkbox, then click on the [Brow se] button. Specify “ driverWinMe-9x ” folder, then click on the [Next] button. (9) Check to see that the “ TEC [...]

  • Page 52

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-39 (10) Change the printer name if necessary, and select whether or not you use the printer as the default printer (“Yes” or “No”). Click on the [Finish] button. (11) When the screen, which indicates TEC B-SA4T h as been installed, is displayed, click on the [F[...]

  • Page 53

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-40 (1) Log on to your host computer as a member who has full control access privilege concerning the printer settings. (2) Turn the printer ON, then connect it to y our host computer with the USB cable. (3) “USB Device” is automatically detected, and “U SB Printi[...]

  • Page 54

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-41 (6) Select “Search for the best driver in these locations”. Mark the “Include this location in the search” checkbox, then click on the [Browse] button. Specify the “ driverWinXP-2000 ” folder in the CD-ROM, then click on the [Next] button. (7) When the[...]

  • Page 55

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-42 (8) When the “Completing the Found New Hardware Wizard” screen is displayed, click on the [Finish] button. (9) When installation is completed, the new printer icon is added in the “Printers” folder.[...]

  • Page 56

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-43 2.8.4. Uninstalling the Printer Driver (1) Select “Settings” – “Printers” from the “Start” menu to open the printer folder. (2) Right-click on the printer driver icon to be delete d, then select “Delete”. The confirmation m essage is displayed. (3)[...]

  • Page 57

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-44 2.8.5 Adding/Deleting a LAN Port To use the LAN interface, first, you have to make the following settings in “ <7> IP ADDRESS ” in the system mode of the printer. (Refer to Section 2.7.3 ) • Set the printer IP address (“ PRINTER IP ADRES ”), the gate[...]

  • Page 58

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-45 (1) Right-click on the printer icon. Select “Prope rties” to open the printer “Properties” dialog box. (2) Select the “Ports” tab, and click on the [Add Port…] button. The “Printer Ports” dialog box is displayed. (3) Select “Seagull Scientific TC[...]

  • Page 59

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-46 2.8.6 Cautions (1) Printer Driver Upgrades • To upgrade the printer driver to this version, uninsta ll the previous version of the printer driver, before installing this printer driver. • Be sure to restart your host com puter, after you upgrade the printer driv[...]

  • Page 60

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.8 Installing the Printer Drivers E2-47 2.8.7 Using the Printer Driver For how to use the Printer Driver, please refer to the Help for Windows Printer Drivers screen. 1) Open the Properties screen of the Printer Driver. 2) Clicking on the About tab causes the following screen to appear. Click on the [Help[...]

  • Page 61

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.9 Print Test E2-48 2.9 Print Test After your operating environment has been set, perform a print test. 1. Perform a print test by using the Printer Driver or an Issue Command. The printer driver’s Properties screen allows you to set the communication conditions, media size, and other pr inting conditio[...]

  • Page 62

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.9 Print Test E2-49 2.9 Print Test (Cont.) It is necessary to set the issue mode, cut/strip position, etc. for the Printer Driver or TPCL (TEC Printer Command Language) in accordance with your printing condition. For details of the TPCL, refer to the B-SA4T Serie s External Equipment Interface Specificati[...]

  • Page 63

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-50 2.10 Position and Print Tone Fine Adjustment This section describes how to fine adju st a print start position, cut/strip position, reverse feed amount, print tone, and ribbon motor torque. When a fine adjustment is required, such as print start position, [...]

  • Page 64

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-51 2.10 Position and Print Tone Fine Adjustment (Cont.) The Parameter Fine Adjustment Mode contains sub menus for adjusting a print start position, cut/strip position, print to ne, ribbon motor torque, and setting the threshold. Each time the [PAUSE] key is p[...]

  • Page 65

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-52 2.10 Position and Print Tone Fine Adjustment (Cont.) After selecting a fine adjustment value, press the [PAUSE] key. Print Start Position Fine Adjustment [RESTART] [FEED] FEED ADJ.+50.0mm FEED ADJ.+49.9mm FEED ADJ.+0.0mm FEED ADJ.-49.9mm FEED ADJ.-50.0mm F[...]

  • Page 66

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-53 2.10 Position and Print Tone Fine Adjustment (Cont.) After selecting a fine adjustment value, press the [PAUSE] key. Cut/Strip Position Fine Adjustment <3>ADJUST SET CUT ADJ. +10.0mm [RESTART] [FEED] CUT ADJ.+50.0mm CUT ADJ.+49.9mm CUT ADJ.+0.0mm CUT[...]

  • Page 67

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-54 • Example of Strip Position Fine Adjustment When setting +3.0 mm Compared with “+0.0mm” position, the stop position after printing is shifted forward. When setting +0.0 mm When setting –3.0 mm Compared with “+0.0mm” position, the stop position [...]

  • Page 68

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-55 2.10 Position and Print Tone Fine Adjustment (Cont.) After selecting a fine adjustment value, press the [PAUSE] key. Reverse Feed Amount Fine Adjustment NOTES: Choose a desired value by using the [RESTART] or [FEED] key. P ressing the [FEED] key one time c[...]

  • Page 69

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-56 2.10 Position and Print Tone Fine Adjustment (Cont.) After selecting a fine adjustment value, press the [PAUSE] key. X Coordinate Fine Adjustment NOTES: Choose a desired value by using the [RESTART] or [FEED] key. P ressing the [FEED] key one time causes a[...]

  • Page 70

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-57 2.10 Position and Print Tone Fine Adjustment (Cont.) Thermal Transfer Print After selecting a fine adjustment value or to skip this menu, press the [PAUSE] key. Thermal Direct Print After selecting a fine adjustment value or to skip this menu, press the [P[...]

  • Page 71

    2. PRINTER SETUP ENGLISH VERSION EO1-33048 2.10 Position and Print Tone Fine Adjustment E2-58 2.10 Position and Print Tone Fine Adjustment (Cont.) When the ribbon is slack or wrinkled a nd printing is affected, fine adjust the ribbon motor torque by using the following procedure. Take-up Motor (RBN ADJ <FW>) After selecting a fine adjustment [...]

  • Page 72

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-59 2.11 Threshold Setting To maintain a constant print position the printer uses the media sensor to detect a print start position according to the difference of voltage between a print area and a gap or black mark. When the media is pre-printed, the darker (or more dense) inks can[...]

  • Page 73

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-60 2.11 Threshold Setting (Cont.) 7. Select the sensor to be adjusted by using the [FEED] key. 8. Press and hold the [PAUSE] key until more than 1.5 labels (tags) have been issued. The media will continue to be fed until the [PAUSE] key is released. (An automatic threshold setting [...]

  • Page 74

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-61 2.11 Threshold Setting (Cont.) If a paper jam error still occurs even after an automatic threshold setting has been performed, manually set the threshold voltage. To make a threshold value manually set in this section effective, select the Transmissive Sensor (when using manual [...]

  • Page 75

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-62 2.11 Threshold Setting (Cont.) The Sensor Adjustment Mode contains sub menus for displaying the current status of each sensor and for storing “media level” voltage and “no media level” voltage. Each time the [PAUSE] key is pressed, the sub menus are displayed sequentiall[...]

  • Page 76

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-63 2.11 Threshold Setting (Cont.) (3) Press and hold the [RESTART] or [FEED] key for about 3 seconds aligning a blank part of print area with the Black Mark Sensor. (4) When storing a “media level” volta ge is completed, an asterisk “*”is displayed on the right side of a vo[...]

  • Page 77

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-64 2.11 Threshold Setting (Cont.)  Storing a “No Media Level” Voltage The following is how to set a “No medi a level” voltage that is used to detect a paper end. If a “NO PAPER” is displayed even if the media has not run out yet, this voltage needs to be set again. ([...]

  • Page 78

    2.PRINTER SETUP ENGLISH VERSION EO1-33048 2.11 Threshold Setting E2-65 2.11 Threshold Setting (Cont.) The Parameter Fine Adjustment Mode contains sub menus for adjusting a print start position, cut/strip positi on, print tone, etc., and setting a threshold. For details, refer to Section 2.10 Print Position and Print Tone Fine Adjustment . Each time[...]

  • Page 79

    3. ON LINE OPERATION ENGLISH VERSION EO1-33048 3.1 Operation Panel E3- 1 3. ON LINE OPERATION 3.1 Operation Panel This chapter describes usage of the keys on the Operation Panel in On Line mode. When the printer is in On Line mode and connected to a host com puter, the normal operation of printing im ages on labels or tags can be accomplished. The [...]

  • Page 80

    3. ON LINE OPERATION ENGLISH VERSION EO1-33048 3.2 Operation E3- 2 3.2 Operation 3.3 Reset When the printer is turned on, the “ ON LINE ” message appears on the LCD Message Display. It is shown during standby or normal printing. 1. The printer is turned on, standing by, or printing. 2. If any error occurs during printing, an error message appea[...]

  • Page 81

    4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning E4- 1 4. MAINTENANCE 4.1 Cleaning 4.1.1 Print Head/Platen/ Sensors This chapter describes how to pe rform routine maintenance. To ensure the continuous hi gh quality oper ation of the printer, refer to the following table and perform a regular maintenance routine. Cleaning cycle Frequency High t[...]

  • Page 82

    4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning E4- 2 4.1.1 Print Head/Platen/ Sensors (Cont.) 4.1.2 Covers and Panels 5. Wipe the Platen and Dumper Roller with a soft cloth slightly moistened with absolute ethyl al cohol. Remove dust or foreign substances from the internal part of the printer. 6. Wipe the Feed Gap Sensor and Black Mark Senso[...]

  • Page 83

    4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning E4- 3 4.1.3 Optional Cutter Module 1. Open the Front Cover. 2. Loosen the Set Screw of the Cutter Unit to open it. 3. Remove jammed m edia, if any. 4. Clean the inside of the Cutter Blade with a cotton swab moistened with absolute ethyl alcohol. Th e cutter blade moves up and down when the Cutte[...]

  • Page 84

    4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning E4- 4 4.1.4 Optional Strip Module 1. Open the Front Cover holding its right side. 2. Press down the Release Bar to open the Strip Unit. 3. Remove jammed m edia or backing paper, if any 4. Wipe the Backing Paper Feed Rollers, Guide Roller, and Strip Roller with a soft cloth slightly moistened wit[...]

  • Page 85

    5. TROUBLESHOOTI NG ENGLISH VERSION EO1-33048 5.1 Error Messages E5- 1 5. TROUBLESHOOTING This chapter lists the error messages, possible problems, and their solutions. 5.1 Error Messages Error Messages Problems/Causes Solutions HEAD OPEN The Top Cover is opened in Online mode. Close the Top Cover. HEAD OPEN **** A feed or an issue was attempted wi[...]

  • Page 86

    5. TROUBLESHOOTI NG ENGLISH VERSION EO1-33048 5.1 Error Messages E5- 2 5.1 Error Messages (Cont.) Error Messages Problems/Cause Solutions CUTTER ERROR **** (When an optional cutter module is installed.) The media is jamm ed in the cutter. Remove the jam med media. Then press the [RESTART] key. If this does not solve the problem, turn off the printe[...]

  • Page 87

    5. TROUBLESHOOTI NG ENGLISH VERSION EO1-33048 5.2 Possible Problems E5- 3 5.1 Error Messages (Cont.) Error Messages Problems/Cause Solutions RFID ERROR The printer cannot communicate with the RFID module. Turn the printer off, and then on again. SYNTAX ERROR While the printer is in the Dowload mode for upgrading the firmware, it receives an imprope[...]

  • Page 88

    5. TROUBLESHOOTI NG ENGLISH VERSION EO1-33048 5.3 Removing Jammed Media E5- 4 5.3 Removing Jammed Media This section describes in detail how to remove jamm ed media from the printer. 1. Turn off and unplug the printer. 2. Press the Top Cover Release Button and gently open the Top Cover to its fully open position supporting it with your hand. 3. Pre[...]

  • Page 89

    6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33048 6. PRINTER SPECIFICATIONS E6- 1 6. PRINTER SPECIFICATIONS This section describes the printer specifications. Model Item B-SA4TP-GS12-QM B-SA4TP-TS12-QM Dimension (W × D × H) 238 mm × 339 m m × 332 mm (9.4” × 13.3” × 13.1”) Weight 26.5 lb (12 kg) (Media and ribbon are not included.) The[...]

  • Page 90

    6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33048 6. PRINTER SPECIFICATIONS E6- 2 Model Item B-SA4TP-GS12-QM B-SA4TP-TS12-QM Available bar code types JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, EAN13, EAN13+2 digits, EAN13+5 digits, UPC-E, UPC-E+2 digits, UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI, ITF, NW-7, CODE39, CODE93, [...]

  • Page 91

    7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33048 7.1 Media E7- 1 7. SUPPLY SPECIFICATIONS 7.1 Media Please make sure that the media being used is approve d by TOSHIBA TEC. The warranty does not apply when a problem is caused by using media that is not approved by TOSHIBA TEC. For information regarding TOSHIBA TEC approved medi a, please contact a[...]

  • Page 92

    7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33048 7.1 Media E7- 2 7.1.2 Detection Area of the Transmissive Sensor The Transmissive Sensor is movable from the centre to the left edge of media. The Transmissive Sensor detects a ga p between labels, as illustrated below. <Label> <Tag paper with square holes> N OTES: 1. To ensure print qua[...]

  • Page 93

    7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33048 7.1 Media E7- 3 7.1.3 Detection Area of the Reflective Sensor The Reflective Sensor is movable from the centre to the left edge of m edia. The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. The Reflective Sensor should be aligned with the centre of the Bl[...]

  • Page 94

    7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33048 7.2 Ribbon E7- 4 7.2 Ribbon Please make sure that the ribbon being used is approved by TOSHIBA TEC. The warranty does not apply to any problem caused by using non-approved ribbons. For information regarding TOSHIBA TEC appr oved ribbon, please contact a TOSHIBA TEC service representative. Type Spoo[...]

  • Page 95

    7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33048 7.4 Care/Handling of Media and Ribbon E7- 5 7.3 Recommended Media and Ribbon Types (Cont.) Ribbon type Description Vellum wax ribbon This ribbon is m ainly used fo r vellum paper and labels. It has a very high ink density to cope with uneven printing surface Standard wax ribbon Good match for coate[...]

  • Page 96

    APPENDIX 1 MESSAGES AND LEDS ENGLISH VERSION EO1-33048 APPENDIX 1 MESSAGES AND LEDS EA1- 1 APPENDIX 1 MESSAGES AND LEDS Appendix 1 describes the LCD messages displayed on the operation panel. Symbols in the message 1:  : The LED is illuminated. ~ : The LED is flashing. z : The LED is unlit. 2: ****: the number of unprinted media. Up to 9999 (in [...]

  • Page 97

    APPENDIX 1 MESSAGES AND LEDS ENGLISH VERSION EO1-33048 APPENDIX 1 MESSAGES AND LEDS EA1- 2 LED Indicatio n No. LCD Message ONLINE ERROR Printer Status Restoration by RESTART ke y (Yes/No) Acceptance of Status Request Reset Comm and (Yes/No) 21 SYSTEM ERROR z  When the following abnormal operations are performed, a system error occurs: (a) Comman[...]

  • Page 98

    APPENDIX 1 MESSAGES AND LEDS ENGLISH VERSION EO1-33048 APPENDIX 1 MESSAGES AND LEDS EA1- 3 N OTE: Description of Command Error • If a command error is found in a command received, 16 by tes of the command error, starting from the command code, will be displayed. (However, [L F] and [NUL] will not be displayed.) Example 1 [ESC] T20 G 30 [LF] [NUL][...]

  • Page 99

    APPENDIX 2 INTERFACE ENGLISH VERSION EO1-33048 APPENDIX 2 INTERFACE EA2- 1 APPENDIX 2 INTERFACE  Parallel interface (Centronics) Mode: Conformi ng to IEEE1284 Compatible mode (SPP mode), Nibble m ode Data input method: 8 bit parallel Control signal: Data input code: ASCII code European 8 bit code Graphic 8 bit code JIS8 code Shift JIS Kanji code[...]

  • Page 100

    APPENDIX 2 INTERFACE ENGLISH VERSION EO1-33048 APPENDIX 2 INTERFACE EA2- 2 Connector: Signal PIN No. SPP Mode Nibble Mode 1 nStrobe HostClk 2 Data 1 Data 1 3 Data 2 Data 2 4 Data 3 Data 3 5 Data 4 Data 4 6 Data 5 Data 5 7 Data 6 Data 6 8 Data 7 Data 7 9 Data 8 Data 8 10 nAck PtrClk 11 Busy PtrBusy 12 PError AckDataReq 13 Select Xflag 14 nAutoFd Hos[...]

  • Page 101

    APPENDIX 2 INTERFACE ENGLISH VERSION EO1-33048 APPENDIX 2 INTERFACE EA2- 3  USB interface Standard: Conforming to V2.0 Full speed Transfer type: Control transfer, Bulk transfer Transfer rate: Full speed (12M bps) Class: Printer class Control mode: Status with the receive buffer free space information Number of ports: 1 Power source: Self power C[...]

  • Page 102

    APPENDIX 2 INTERFACE ENGLISH VERSION EO1-33048 APPENDIX 2 INTERFACE EA2- 4  Serial interface (Option) Type: RS-232C Communication m ode: Full duplex Transmission speed: 2400 bps, 4800 bps , 9600 bps, 19200 bps, 38400 bps, 115200 bps Synchronization: Start-stop synchronization Start bit: 1 bit Stop bit 1 bit, 2 bit Data length: 7 bit, 8 bit Parit[...]

  • Page 103

    APPENDIX 2 INTERFACE ENGLISH VERSION EO1-33048 APPENDIX 2 INTERFACE EA2- 5  Wireless LAN (Option) Standard: Conforming to IEEE 802.11a, IEEE802.11b, and IEEE802.11g Protocol: IP (RFC791), ICMP (RFC792) , UDP (RFC768), TCP (RFC793,896), ARP (RFC826), HTTPD (RFC1866), TELNET, FTPD (RFC959), DHCP (RFC2131), SNMP Security protocol: WEP (64 bits/128 [...]

  • Page 104

    APPENDIX 3 POWER CORD ENGLISH VERSION EO1-33048 APPENDIX 3 POWER CORD EA3- 1 APPENDIX 3 POWER CORD When purchasing the power cord: Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following standard from your authorized TOSHIBA TEC representative. (As of September 2004) Country Agency Certificati[...]

  • Page 105

    APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33048 APPENDIX 4 PRINT SAMPLES EA4-1 APPENDIX 4 PRINT SAMPLES The following are the image samples of the fonts, ba r codes, and two-dimensional codes provided for the B- SA4T series as standard. The size of each font may be di fferent from the actual one. Font type and size can be specified by a command.[...]

  • Page 106

    APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33048 APPENDIX 4 PRINT SAMPLES EA4-2 APPENDIX 4 PRINT SAMPLES (Cont.)[...]

  • Page 107

    APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33048 APPENDIX 4 PRINT SAMPLES EA4-3 APPENDIX 4 PRINT SAMPLES (Cont.)  Bar codes JAN8, EAN8 MSI Interleaved 2 of 5 CODE39 (Standard) NW7 JAN13, EAN13 UPC-E EAN13+2 digits EAN13+5 digits CODE128 CODE39 (Full ASCII) CODE93 UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digits UPC-A UPC-A+2 digits[...]

  • Page 108

    APPENDIX 4 PRINT SAMPLES ENGLISH VERSION EO1-33048 APPENDIX 4 PRINT SAMPLES EA4-4 APPENDIX 4 PRINT SAMPLES (Cont.) UPC-A+5 digits UCC/EAN128 Industrial 2 of 5 POSTNET Customer bar code Customer bar code of high priority KIX Code RM4SCC RSS-14 RSS-14 Stacked RSS-14 Stacked Omnidirectional RSS Limited RSS Expanded Data Matrix PDF417 QR code Micro PDF[...]

  • Page 109

    APPENDIX 5 GLOSSARIES ENGLISH VERSION EO1-33048 APPENDIX 5 GLOSSARIES EA5- 1 APPENDIX 5 GLOSSARIES Bar code A code which represents alphanumeric characters by using a series of black and white stripes in different widths. Bar codes are used in various industrial fields: Manufacturing, Hospitals, Libraries, Retail, Transpor tation, Warehousing, etc.[...]

  • Page 110

    APPENDIX 5 GLOSSARIES ENGLISH VERSION EO1-33048 APPENDIX 5 GLOSSARIES EA5- 2 Printer IP address A 32-bit address of a printer connected to TCP/IP network, which identifies the network printer. An IP address is written as 4 sets of numbers, separated by periods. Print head element The thermal print head consists of a single line of tiny resistive el[...]

  • Page 111

    INDEX ENGLISH VERSION EO1-33048 INDEX INDEX A Automatic threshold setting 2-1, 2-59 B Backing paper 2-9, 2-54, 7-1 Bar code 6-2, A4-3, A5-1 Batch mode 2-8, 7-1, A5-1 Black mark 2-7, 7-1, 7-3, A5-1 Black mark length 7-1 Black mark sensor 2-7, 2-51, 2-62, 4-2, A5-1 C Centronics 1-3, 2-14, 2-22, 6-2, A2-1 Cut mode 2-10, 7-1, A5-1 Cut position 2-53, 7-[...]

  • Page 112

    INDEX ENGLISH VERSION EO1-33048 INDEX S Serial interface 1-1, 1-3, 2-14, 6-2, A2-4 Socket port 2-28 Strip mode 2-8, 7-1, A5-2 Strip module 1-1, 1-5, 2-8, 2-49, 4-4, 5-3, 6-2 Strip position 2-53, 2-54 Subnet mask 2-27 System mode 2-16, 2-17 T Tag 2-10, 7-1, A5-2 Thermal direct 2-57, 6-1, 7-1, A5-2 Thermal transfer 2-57, 6-1, 7-1, A5-2 Threshold sett[...]

  • Page 113

    M EO1-33048[...]