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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Toshiba B-SP2D, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Toshiba B-SP2D one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Toshiba B-SP2D. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Toshiba B-SP2D should contain:
- informations concerning technical data of Toshiba B-SP2D
- name of the manufacturer and a year of construction of the Toshiba B-SP2D item
- rules of operation, control and maintenance of the Toshiba B-SP2D item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Toshiba B-SP2D alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Toshiba B-SP2D, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Toshiba service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Toshiba B-SP2D.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Toshiba B-SP2D item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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TEC Portable Printer B-SP2D SERIES Owner’ s Manual[...]
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CE Compliance (for EU only) This product complies with the requirements of EMC, Low Voltage and R&TTE Directives including their amendments. “This Class B digital apparatus meets all requirements of the Canadian Interference- Causing Equipment Regulations.” “Cet appareil numérique de la classe B respecte toutes les exigences du Règlemen[...]
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- i - EO1-33038 Safety Precautions Precautions for Handling of Wireless Communication Devices Bluetooth ® Module: TEC-BTM (GH30 model) Wireless LAN Module: TEC-WLM (GH40 model) Trade Mark Bluetooth is a trademark owned by Bluetooth SIG, Inc. and used by TOSHIBA TEC CORPORATION under license from Japan Total Design Communication Co., Ltd. Cautions [...]
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- ii - EO1-33038 Safety Precautions For USA This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modification not ex[...]
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- iii - EO1-33038 Safety Precautions Do not disassemble, modify, or repair the product. Doing so may cause injury. Also, modification is against the Laws and Regulations for Radio Equipment. Please ask your TOSHIBA TEC sales agent for repair. Precaution in use This product communicates with other devices by radio. Depending on the installation loca[...]
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- iv - EO1-33038 Safety Precautions Changes or modifications not expressly approved by manufacturer for compliance could void the user's authority to operate the equipment. CAUTION! 1. To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover. 2. Do not touch moving parts. To reduce the risk that fingers, [...]
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- v - EO1-33038 Safety Precautions This indicates that there is the risk of death or serious injury if the machines are handled improperly or contrary to this indication. • If water or any other liquid enters the machine, turn off the power. Continuous use of the machine under such conditions may cause fire or electric shock. • If the enclosure[...]
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- vi - EO1-33038 Safety Precautions • Be aware of the following precautions when using batteries. Otherwise they could heat up, burst or burn. ■ Do not throw the battery into fire or heat it with a microwave or oven, etc. ■ Do not load the battery with the electrodes reversed. ■ Do not connect the electrodes with metal objects like wire. Do[...]
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- vii - EO1-33038 Safety Precautions • Do not charge the battery near flame or under direct sunlight. High temperature may activate or damage the protection unit of the battery, disabling the electric charge or causing it to overheat, burst, or burn. • Unload the battery when the machine will not be used for a long time. Failure to do this may [...]
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- viii - EO1-33038 Safety Precautions (4) DO NOT STORE the media where it might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas. (5) Any data stored in the memory of the printer could be lost during a printer fault. (6) DO NOT open the media cover and battery cover during operation. Doing so will stop printer operation[...]
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EO1-33038 TABLE OF CONTENTS Page 1. INTRODUCTION ............................................................... 1-1 1. 1 APPLICABLE MODEL .............................................. 1-2 1. 2 ACCESSORIES ........................................................ 1- 2 2. SPECIFICATIONS ............................................................ 2-[...]
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EO1-33038 CAUTION! 1. This manual may not be copied in whole or in part without the prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification. 3. Please refer to your local Authorised Service representative with regard to any queries you may have in this manual. 7. CONNECTING THE SERIAL INTERFACE CA[...]
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1- 1 EO1-33038 1. INTRODUCTION 1. INTRODUCTION 1. INTRODUCTION Thank you for purchasing the TEC B-SP2D series portable printer. This printer displays its high performance with extraordinarily high speed printing up to 80 mm/sec. It has a considerably compact and light body - 44 mm in height, 114 mm in width and 91 mm* in depth, weighing about 380 g[...]
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1- 2 EO1-33038 1. INTRODUCTION 1. 1 APPLICABLE MODEL • B-SP2D Series Model name description B - S P 2 D - G H 2 0 - Q M 1.1 APPLICABLE MODEL Interface 20: IrDA + RS-232C 30: IrDA + Bluetooth 40: IrDA + Wireless LAN Print mode H: Batch/Strip mode Dot density of the print head G: 8 dots/mm Destination 1. 2 ACCESSORIES Owner’s Manual (1 copy) Belt[...]
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2- 1 EO1-33038 2. SPECIFICATIONS 2.1 PRINTER 2. SPECIFICATIONS 2. 1 PRINTER Description GH20/30 model: 114mm (W) x 91mm (H) x 44mm (D) GH40 model: 114mm (W) x 101mm (H) x 44mm (D) GH20/30 model: Approx. 380 g (Including a battery) GH40 model: Approx. 410 g (Including a battery) -5°C to 40°C 25% to 85% RH (No condensation) Batch mode/Strip mode Th[...]
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2- 2 EO1-33038 2. SPECIFICATIONS Description GH20 model: IrDA + RS-232C GH30 model: IrDA + Bluetooth GH40 model: IrDA + Wireless LAN Lithium ion battery 7.4V 1400mA (nominal) Item Interface Power source 2. 2 SERIAL INTERFACE (RS-232C) The following specification is applicable only to the GH20 model. Item Baud rate Protocol Signals Description 9600 [...]
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2- 3 EO1-33038 2. SPECIFICATIONS Item Type Transmission speed Communicable distance Peak wavelength of the infrared ray Communicable angle Ambient light immunity Protocol Data code Error detection Transmission protocol 2.5 IrDA INTERFACE 2.4 WIRELESS LAN INTERFACE Description Physical layer conforming to IrDA-SIR V1.2 (Low Power) 9,600 ~ 115,200 bp[...]
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2- 4 EO1-33038 2. SPECIFICATIONS 2. 6 BATTERY Item Type Voltage Capacity Description Lithium-ion battery DC 7.4V 1400mAh 2.6 BATTERY[...]
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2- 5 EO1-33038 2. SPECIFICATIONS 2.7 MEDIA 2 . 7 MEDIA Label Feed direction Black Mark (on reverse side) Tag/Receipt G D C H I E A B H D G E A B F[...]
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2- 6 EO1-33038 2. SPECIFICATIONS 2.7 MEDIA Media Item Label/Receipt pitch Label/Receipt length Backing paper width Gap/black mark length Distance between the label edge and the backing paper edge Effective print width Effective print length Margin Outer roll diameter Roll direction Strip mode Batch mode (Unit:mm) NOTES: 1. Do not use the media othe[...]
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3- 1 EO1-33038 3. APPEARANCE 3.1 FRONT VIEW 3. APPEARANCE 3. 1 FRONT VIEW Media Outlet Backing Paper Outlet Media Cover Release Catch Battery Cover IrDA Interface Window Serial Interface Connector (GH20 model only) Status Indicator Power Button FEED Button Cutter Media Cover Cable Clamp Securing Hole (GH20 model only) Cable Band (GH20 model only)[...]
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3- 2 EO1-33038 3. APPEARANCE 3.2 INTERIOR 3. 3 OPERATION PANEL FEED Button When this button is pressed, the printer issues the same label as the one issued last. The function of this button differs depending on the print mode. Status Indicator (Red/Orange/Green) The status indicator indicates the printer status; for example, lights when the power i[...]
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4- 1 EO1-33038 4. INSTALLING THE PRINTER 4.1 LOADING THE BATTERY 4. INSTALLING THE PRINTER 4. 1 LOADING THE BATTERY 1. Be sure to turn OFF the printer before loading the battery. 2. Use the B-SP2D-BT lithium-ion battery pack only. And to charge the B-SP2D-BT battery pack, be sure to use the optional B-SP2D-CHG battery charger or B-SP2D-CHG5 5-slot [...]
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4- 2 EO1-33038 4. INSTALLING THE PRINTER 4.1 LOADING THE BATTERY 2) Load a fully charged battery into the printer with the electrode facing down. NOTE: Load the battery in the correct orientation as indicated in the following picture. Battery Pack 3) Close the battery cover completely. NOTES : 1. If the battery cover is not completely closed, the b[...]
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4- 3 EO1-33038 4. INSTALLING THE PRINTER 4.2 INSTALLING THE MEDIA GUIDE 4. 2 INSTALLING THE MEDIA GUIDE A cutter is attached to the inside of the media cover. Care should be taken not to injure your hand with the cutter when opening the cover. NOTE: The media guides are not required for a 58 mm wide media roll. 1) Slide the media cover release catc[...]
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4- 4 EO1-33038 4. INSTALLING THE PRINTER 3) To remove the media guide, first unhook side (1), and then (2). 4.2 INSTALLING THE MEDIA GUIDE Media Guide NOTE : When using a 55 mm wide media roll, attach the media guides to both edges of the media holder. When using a meida roll which is narrower than 55 mm, move only the media guide on the printer&ap[...]
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4- 5 EO1-33038 4. INSTALLING THE PRINTER 4.3 INSTALLING THE MEDIA GUIDE FOR OUTSIDE WOUND PAPER 4.3 INSTALLING THE MEDIA GUIDE FOR OUTSIDE WOUND PAPER Either roll direction is acceptable on this printer. Inside wound paper Outside wound paper Media Guide for Outside Wound Paper However, when using the outside wound paper, it is necessary to fit the[...]
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5- 1 EO1-33038 5. LOADING THE MEDIA 5. LOADING THE MEDIA 5. LOADING THE MEDIA This printer prints both labels and receipts. When loading the media, you do not have to turn off the power. 1. Slide the media cover release catches inside and open the media cover. A cutter is attached to the inside of the media cover. Care should be taken not to injure[...]
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5- 2 EO1-33038 5. LOADING THE MEDIA 5. LOADING THE MEDIA • Batch issue 1. Insert the leading edge of the label roll into the media outlet. 2. Close the media cover completely. Make sure that the media cover release catches snap back into position. Media Cover Release Catch 3. When the label or tag has been loaded in the power on state, the label [...]
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5- 3 EO1-33038 5. LOADING THE MEDIA • Strip issue 1. Unroll the label roll a little and remove a label. 2. Close the media cover completely. Make sure that the media cover release catches snap back into position. 5. LOADING THE MEDIA Media Cover Release Catch 3. When the label has been loaded in the power on state, the label will be automatically[...]
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6- 1 EO1-33038 6. SECURING THE PRINTER TO YOUR WAIST 6. SECURING THE PRINTER TO YOUR WAIST 6. SECURING THE PRINTER TO YOUR WAIST CAUTION! Care should be taken not to drop the printer when securing it to your waist. 1) Attach the enclosed belt holder to the printer back with the two SMW-3x8 screws. It can be attached both horizontally and vertically[...]
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7- 1 EO1-33038 7. CONNECTING THE SERIAL INTERFACE CABLE 7. CONNECTING THE SERIAL INTERFACE CABLE 7. CONNECTING THE SERIAL INTERFACE CABLE (GH20 model only) 1) Turn off the printer. 2) Place the printer upside down, and connect the serial interface cable to the printer. 3) Secure the serial interface cable tightly to the printer with the cable band.[...]
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7- 2 EO1-33038 7. CONNECTING THE SERIAL INTERFACE CABLE 4) Secure the serial interface cable to the printer with the enclosed cable clamp and SMW-3x8 screw as shown in the picture below. NOTE : Allow the cable between the connector and the cable clamp to slack. Failure to do this may damage the internal wire or connector terminal. 5) Put the enclos[...]
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8- 1 EO1-33038 8. ISSUING THE MEDIA 8. ISSUING THE MEDIA 8. ISSUING THE MEDIA NOTES: 1. Radio communication between a handy terminal and the B-SP2D printer is guaranteed when the handy terminal is in the operator’s hand and the printer is secured at the waist. Proper radio communication may not be obtained when used on other conditions and in are[...]
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8- 2 EO1-33038 8. ISSUING THE MEDIA 8. ISSUING THE MEDIA 1. Turn on the printer. NOTES : 1. For the GH30 model, pressing and holding the power button causes the printer to automatically issue a label on which the bar code indicating the Bluetooth device address is printed. 2. For the GH40 model, pressing and holding the power button causes the prin[...]
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8- 3 EO1-33038 8. ISSUING THE MEDIA 2. Send data from the handy terminal to the printer. (Regarding the operation of the handy terminal, please refer to the handy terminal’s operating manual.) (IrDA Communication Sample) (Bluetooth and Wireless LAN (Adhoc) Communication Sample) 8. ISSUING THE MEDIA (Wireless LAN (Infrastracture) Communication Sam[...]
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8- 4 EO1-33038 8. ISSUING THE MEDIA 8. ISSUING THE MEDIA 3. Issuing media • When issuing the labels in batch mode, the number of labels can be specified. To re-issue the labels, press the FEED button. This operation differs depending on the print mode. • When issuing the labels in strip mode, the printer prints labels one by one each time the F[...]
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9- 1 EO1-33038 9. CARE/HANDLING OF THE MEDIA 9. CARE/HANDLING OF THE MEDIA 9. CARE/HANDLING OF THE MEDIA CAUTION! Be sure to read carefully and understand the Supply Manual. Use only media that meets specified requirements. Use of non-specified media may shorten the head life and result in problems with bar code readability or print quality. All me[...]
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10- 1 EO1-33038 10. GENERAL MAINTENANCE 10.1 CLEANING 10. GENERAL MAINTENANCE 1. Be sure to turn off the printer and remove the battery pack prior to performing any maintenance. 2. DO NOT POUR WATER directly onto the printer. 3. Care should be taken not to injure your hand with the cutter when cleaning. WARNING! CAUTION! 1. Do not touch the print h[...]
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10- 2 EO1-33038 10. GENERAL MAINTENANCE 10.1 CLEANING 4. Clean the print head element with a print head cleaner, cotton swab, or soft cloth slightly moistened with ethyl alcohol. NOTE : Please purchase the print head cleaner (P/No. 24089500013) from your authorised TOSHIBA TEC service representative. 5. Wipe the cutter, platen, and strip roller wit[...]
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10- 3 EO1-33038 10. GENERAL MAINTENANCE 10.2 COVERS 1. Turn off the power, open the battery cover, and remove the battery pack. 2. The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NOTE: Clean the printer cover with an electrostatic free cleaner for automated office equipment. 10.3 [...]
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11- 1 EO1-33038 11. TROUBLESHOOTING Cause Media end The media cover is open. The printer is jammed with media. The print head element is broken. The print head temperature reached the upper limit of the operating temperature. A communication error occurred. Flash ROM write error or erase error occurred. Status Indicator Blinks in Red 11. TROUBLESHO[...]
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11- 2 EO1-33038 11. TROUBLESHOOTING Corrective action Open the media cover and close it again. Erase the data. Open the media cover and close it again. Send the correct print mode from the PC or handy terminal. Turn off the printer and replace the battery with a fully charged one. Replace the battery with a fully charged one as soon as possible. Wa[...]
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11- 3 EO1-33038 11. TROUBLESHOOTING Cause The battery is nearly end. The battery life is expired. The printer power is not turned on. The printer is apart from the PC or handy terminal for over 10cm. The printer is not positioned in a communicable angle. Direct sunlight is coming into the IrDA interface window. The IrDA interface window is dirty. T[...]
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11- 4 EO1-33038 11. TROUBLESHOOTING Cause The communication mode is incorrect. The printer ID is incorrect. The IrDA interface window faces improper direction. The print mode is incorrect. The transmission rate is incorrect. The printer power is not turned on. The serial interface cable is not connected. The print mode is incorrect. The transmissio[...]
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11- 5 EO1-33038 11. TROUBLESHOOTING 11. TROUBLESHOOTING Cause The printer power is not turned on. The printer is posi- tioned out of communi- cation range. The operating area is subject to noise or interference. One minute has passed since the printer power was turned on. The printer power is not turned on. The printer is posi- tioned out of commun[...]
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11- 6 EO1-33038 11. TROUBLESHOOTING Cause The printer power is not turned on. The printer is posi- tioned out of communi- cation range. Obstacle blocks the radio wave. The operating area is subject to noise or interference. The printer address is not correctly set on the PC or handy terminal. The channel of the access point, the PC, or handy termin[...]
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11- 7 EO1-33038 11. TROUBLESHOOTING 11. TROUBLESHOOTING Cause The print head is dirty. The media is discol- oured. Un-specified media is used. The media cover release catches are not locked completely. Un-specified media is used. The battery life is expired. The status indicator lights or blinks in red. The media is not loaded correctly. Other prob[...]
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EO1-33038C E[...]