Toshiba B-SX600 SERIES manual

TOSHIBA Barcode Printer B-SX600 SERIES Owner's Manual[...]

CE Compliance (for EU only) This product complies with the requirements of EMC and Low Voltage Directives including their amendments. VORSICHT: Maschinenlärminformations-Verordnung 3. GPSGV, der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäss EN ISO 7779 . Copyright © 2008 by TOSHIBA TEC CORPORATION A ll Rights Reserved 570 Ohito[...]

Safety Summary ( ) i Safety Summary Personal safety in handling or maintaining the equipmen t is extrem ely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and underst ood before handling or maintaining the equipm ent. Do not attempt to effec[...]

Safety Summary ( ) ii If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorised TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock . When unplu[...]

TABLE OF CONTENTS Page 1. PRODUCT OVERVIEW ............................................................................................................ 1- 1 1.1 Introduction .............................................................................................................. ........ 1- 1 1.2 Accessories ...................................[...]

6. PRINTING FROM YOUR COMPUTER .................................................................................... 6- 1 6.1 Print Test from Printer Driver ........................................................................................... 6- 1 6.2 Precautions when Using the Model with a LAN Interface .......................................[...]

14. SPECIFICATIONS ............................................................................................................. ...... 14- 1 14.1 Printer (Model with a USB Interface) ............................................................................. 14- 1 14.2 Printer (Model with a LAN Interface) ........................................[...]

1- 1 1. PRODUCT OVER VIEW 1.1 Introduction Thank you for choosing the T OSHIB A B-SX600 series bar code printer This Owner ’s Manual includes instructions and direct ions for use of the pr inter . It should be read carefully to make full use of the ca pabilities of the printer and maximi ze it s life. Particularly , please read “Safety Summary?[...]

1. PRODUCT OVER VIEW 1- 2 1.2 Accessories When unpacking the printer , please make sure all the following accessories are supplied with the printer . Should any of them be missing, pl ease contact your neares t authorised TOSHIBA TEC representative for assistance. • Ferrite core (for the model with a LAN interface) • Reset pin (for the model wi[...]

1. PRODUCT OVER VIEW 1- 3 1.3 Part Names and Functions 1.3.1 Front V iew 1. Side Cover Opened when the media or ribbon is loaded or replaced. 2. Supply W i ndow A remaining quantity of the media or ribbon can be checked through the Supply Window . 3. Front Cover Unlock Button Used to open the Front Cover . 4. Side Cover Grip Used to open the Side C[...]

1. PRODUCT OVER VIEW 1- 4 1.3.2 Rear V iew (Model w ith a USB interface) 1. USB Interface Connector Used to connect the printer to a PC with a USB cable. 2. Ventilation Slot Lets trapped heat pass out of the printer. 3. Expansion I/O Interface Connector Used to interface with an external device. 4. AC Pow er Inlet 5. Fanfold Paper Slot Allows fanfo[...]

1. PRODUCT OVER VIEW 1- 5 1.3.3 Rear V iew (Model w ith a LAN interface) 1. LAN Interface Connector Used to connect the printer to a PC with a LAN cable. . 2. V entilation Slot Lets trapped heat p ass out of the printer 3. Exp ansion I/O Interface Connector Used to interface with an external device. 4. AC Pow er Inlet 5. Fanfold Paper Slot Allows f[...]

1. PRODUCT OVER VIEW 1- 6 1. Do not touch the Print Head or around it just a fter printing. You may get burned as the Print Head becomes very hot during printing. 2. Do not touch any moving parts. To reduce the risk of fingers, je wellery, clothing, etc., being drawn into the moving parts, be sure to load the media once the printer has stopped movi[...]

1. PRODUCT OVER VIEW 1- 7 ■ Upper Unit 1. Upper Unit Handle 2. Upper Unit Unlock Lever 3. Ribbon Stopper 4. Ribbon Shaft (Supply side) 5. Ribbon T ensioner 6. Print Head Pressure Selection Lever 7. Ribbon Shaft (T ake-up side) 2 4 7 3 6 1 5[...]

1. PRODUCT OVER VIEW 1- 8 1.3.5 Operation Panel 1. LCD Message Display 2. Error LED (Red) 3. Dat a LED (Green) 4. [Feed] key 5. [Menu] key 6. [Cancel] key 7. [Enter] key 8. Arrow keys 9. [Pause] key 10. Pow er LED (Green) 11. Ready LED (Green) Please refer to Section 8. OPERA TION P ANEL for further information about the Operation Panel. 1 2 11 10 [...]

1. PRODUCT OVER VIEW 1- 9 1.4 Cutter Unit This section describes the model with the Cutter Unit. The model with the Cutter Unit is designed to cut the printed media. 1.4.1 Cut position A cut position varies depending on media feed mode selected. • S trict feed mode In the S trict feed mode, the cut position is at the centre of a gap, a notch or a[...]

1. PRODUCT OVER VIEW 1- 10 1.4.2 Precautions when using the Cutter Unit The following precautions must be taken when the Cutter Unit is used. ・ The thickness of the media that can be cut is between 0.08 mm and 0.26 mm. Do not cut any media that falls outside this range, as this may cause a printer failure. ・ When using a label stock, be sure to[...]

1. PRODUCT OVER VIEW 1- 1 1 1.5 Peel-off Unit This section describes the model with the Peel-off Unit. 1.5.1 Part names Rubber Roller (Black) Pinch Roller (White) Peel-off Sensor Media Holding Roller Front Cover Unlock button Front Cove r Media Holding Roller Peel-off Unit Peel-off Sensor[...]

1. PRODUCT OVER VIEW 1- 12 1.5.2 Precautions when using the Peel-off Unit The following precautions must be tak en when the Peel-of f Unit is used. ・ Reduce a print speed to 101.6 mm/second (4 ips) or less. ・ Do not use perforated media, as th is may cause a media feed error . ・ Some die-cut labels may not be peeled pr operly depending on the[...]

2- 1 2. PRINTER SETUP 2.1 Removing the Protective Materials Please be careful not to get your fingers caught in the covers while openin g or closing them. This may cause injuries. Precautions • Do not plug in the Power Cord unt il the printer is set up completely . 1. Hold the Side Cover Grip and open the Side Cover completely . 2. Push up the Up[...]

2. PRINTER SETUP 2- 2 Ribbon T ensioner Black plastic band 4. Remove the black plastic band that is used to fasten the Ribbon T ensioner of the Upper Unit. 5. Press the Front Cover Unlock button and open the Front Cover frontward. 6. Lif t the Media Holder Plate. Re move the Print Head Protective Sheet. 7. Push up the Upper Unit Unlock Lever to unl[...]

2. PRINTER SETUP 2- 3 8. T ake your finger off the Upper Unit Unlock Lever . Hold the Upper Unit Han dle and push the Upper Unit downward un til it is locked. Ensure that the Upper Unit is locked completely . 9. Close both the Front and the Side Covers.[...]

2. PRINTER SETUP 2- 4 Acceptabl e operating range Recommended operating range 10 20 30 40 20 40 60 80 %RH ° C 5 ° C 90% 29 ° C 90% 5 ° C 55% 40 ° C 39% 40 ° C 10% 18 ° C 60% 28 ° C 60% 2 8 ° C 40% 18 ° C 40% Front: 15 cm or over Back: 5 cm or over Right: 30 cm or over Left: 10 cm or over 2.2 Inst allation Location Install the printer in a[...]

2. PRINTER SETUP 2- 5 2.3 Connecting the Power Cord This section describes how to connect the Power Cord and turn the printer on or off. Precautions • As a Power Cord is not supplied with the pr inter, please purchase an approved on that meets the safety standard of each country. Refer to Section 15. POWER CORD . • Ensure that an AC outlet is l[...]

2. PRINTER SETUP 2- 6 2.4 Connecting the Printer (with a USB Interface) to Y our Computer 1. Connect the smaller end of the USB cable to the USB Interface Connector at the back of the printer . 2. Connect the other end of the USB cable to a USB port of your computer . Supplement al Remarks ･ If a USB cable other than the supplied one or other USB[...]

2. PRINTER SETUP 2- 7 2.5 Connecting the Printer (with a LAN Interface) to Y our Computer 1. Fit the supplied ferrite core close to the connector of the LAN cabl e. (See the photo on the right.) 2. Connect the ferrite co re fitted end of LAN cable into the LAN Interface Connector at the back of the printer . 3. Connect the other end o f the LAN cab[...]

3- 1 3. MEDIA AND RIBBON 3.1 Supply S pecifications Item Batch/T ear-off mode Strip mode Cut mode Media width (Backing paper wid th) 15 mm to 120 mm Media thickness (total) 0.08 mm to 0.26 mm Media pitch 5 mm to 1,000 mm 12 mm to 1,000 mm 10 mm to 1,000 mm Label length - 10 mm to 998 mm ∗ 1 - Label width - 10 mm or more - Label thickness - 0.05 m[...]

3. MEDIA AND RIBBON 3- 2 3.2 Die-cut label “Die-cut label” refers to a label stock of wh ich labels are die cut one by one and surroundings are removed, as illustrated below . When a die-cut label stock is loaded, either the Transmissive Media Edge Sensor or the T ransmissive Media Cen tre Sensor is used to detect a print posi tion. The T ransm[...]

3. MEDIA AND RIBBON 3- 3 3.3 Notched media “Notched media” is notc hed on the left at a regular interval . When notched media is loaded, the T ransmissive Paper Edge Sensor is used. Precautions ･ The T ransmissive Paper Edge Sensor must be placed so that it does not come into contact with the media. Media feed direction Page start line Notch [...]

3. MEDIA AND RIBBON 3- 4 3.4 Label with black marks “Label with black marks” refers to a label st ock with black marks prin ted at the back of the backing paper for the position detection purpose, as illustrated below . When a label stock with black marks is loaded, the Reflec tive Media Sensor is used. Label pitch 10 to 1,000 mm Page start lin[...]

3. MEDIA AND RIBBON 3- 5 3.5 Guaranteed Print Area Printing must be performed within the shaded area as illustrated below . If a printed image is placed outside this area, the loade d ribbon may be torn or the print q uality may be degraded. 1. Die-cut label 2. Notched media B A A B Media width A ＝ 2 mm or over B ＝ 1.5 mm (if a notch pitch is 1[...]

3. MEDIA AND RIBBON 3- 6 3.6 S torage of Media and Ribbons ・ S tore the media and ribbon in a c ool, dry place. Avoid areas where they would be ex posed to direct sunlight, high temperatur e, high humidity , dust or gas. ・ S tore the media in a plastic bag so as not to collect dust or dirt particles. ・ S tore media rolls on the flat end. Do n[...]

3. MEDIA AND RIBBON 3- 7  Handling the loaded media in the event of a media end or a ribbon end In general, at the time of a media end or a ribbon end, printing on media that is about to be ejected from the printer has not been completed. If all print images have been printed on the media and non -print area remains, it looks as if printing were[...]

4- 1 4. LOADING THE RIBBON This section describes how to load the ri bbon when performing thermal transfer printing. Precaution ･ Do not load a ribbon when usi ng direct thermal media. 1. Open the Side Cover completely . 2. Push up the Upper Unit Unlock Lever to unlock the Upper Unit. Hold and lift the Upper Unit Handle until it is locked. Ribbon[...]

4. LOADING THE RIBBON 4- 2 3. Hold down the Rel ease button and move the Ribbon S topper alo ng the Ribbon Shaft (Supply side) to the width of the ribbon in use with reference to the Scale on the ribbon shaft. 4. Fit a new ribbon onto the Ribbon Shaft (Supply side). Load the ribbon so that it unrolls from the back side. [Supplement al Remarks] ･ [...]

4. LOADING THE RIBBON 4- 3 5. In the same way described in S tep 3, move the Ribbon S topper of the Ribb on Shaft (T ake-up side) in accordance with the wid th of the Ribbon Core. Fit a Ribbon Core onto the Ribbon Shaft (T ake-up side). [Supplement al Remarks] ･ The Ribbon Core can be placed on the Ribbon Shaft (T ake-up side) more easily by gent[...]

4. LOADING THE RIBBON 4- 4 8. Push up the Upper Unit Unlock Lever to unlock the Upper Unit. Hold the Upper U nit Handle and push the Upper Unit downward until it is locked. Precautions ･ Whene ver the Upper Unit is lifted in the event of an error , turn the k nob of the Ribbon Shaft (T ake-up side) several times to t ake up the ribbon before clos[...]

5- 1 5. LOADING THE MEDIA This section describes how to load the media. Before using the Peel-off Unit or fanfold p aper , please read Section 5.1 How to Load the Media carefully first. Then, refer to section 5.2 How to Load the Paper for the Model with the Peel-off Unit or section 5.3 How to Load Fanfold Paper . 5.1 How to Load the Media 1. Open t[...]

5. LOADING THE MEDIA 5- 2 4. Push down the Media Roll Holder outward. 5. Load a media roll, and raise the Media Roll Holder . 6. While squee zing the Un lock Levers, push the Media Roll Holder against the media. 7. If the loaded media is outside wound, raise the Media Holder Plate. Draw the media underneath the Media Roll Damper and the Media Roll [...]

5. LOADING THE MEDIA 5- 3 [Supplement al Remarks] ･ When using an inside wound media with the Peel-off Unit, do not use the Media Roll Damper . Draw the media underneath the Media Roll Damper and the Media Roll Guide. 9. Adjust the Media Guide to the wid th of the media. [Supplement al Remarks] ･ Make sure that the print side faces upward. ･ [...]

5. LOADING THE MEDIA 5- 4 11. Select an appropriate media sensor in accor dance with the type of t he loaded media. Place the sensor in a right position. [Supplement al Remarks] ･ Refer to section 3. MEDIA AND RIBBON for further information r egarding the combination of the media type and the sensor to be used. 12. Draw the media frontward. Adjus[...]

5. LOADING THE MEDIA 5- 5 5.2 How to Load the Media for th e Model with the Peel-off Unit * Please read section 5.1 How to Load the Media first. * If the label in use is too long, pl ace the printer where a printed label is not stuck to the printer or the table. 1. Press the Front Cover Unlock button and open the Front Cover . 2. Refer to Section 5[...]

5. LOADING THE MEDIA 5- 6 3. When performing a media calibration from your host computer , pull out the media throu gh the Media Outlet, not through the Peel-off Unit. If a calibration is performed with the media set through the Peel-off Unit, multiple labels will be peeled at the same time, and stick on the printer . After the completion of the ca[...]

5. LOADING THE MEDIA 5- 7 4. Remove all labels from the backing p aper outside the Media Outlet. 5. Open the Front Cover , insert the backing paper into the slot between the Rubber Roller (black) and the Pinch Roller (white). Backing paper Rubber Roller (black) Pinch Roller (white)[...]

5. LOADING THE MEDIA 5- 8 6. T ake the slack out of the backing p aper coming out of the Front Cover . Close the Front Cover until both sides of the cover click into place. Now , the printer is ready for printing. 7. Once printin g is initiated, a printed label is separated from the backing paper and ejected from the media outlet of the Peel-off Un[...]

5. LOADING THE MEDIA 5- 9 Media Guide ■ How to Load a Narrow Label Stock When loading a narrow label stock though the Peel-o ff Unit, adjust the Media Feed Guide to the width of backing paper in order to prevent mi salignment of the print positions due to skew feeding. The Media Feed Guide is located behind the Platen 1. T urn the Power Switch of[...]

5. LOADING THE MEDIA 5- 10 ■ How to Reload the Media when the Upper Unit is Lifted When the Upper Unit is lifted in the event of an error during printing in S t rip mode, reload the media using the following steps. Printing can be restarted while minimizing waste of the media. 1. Open the Front Cover , Side Cover , and Upper Unit. 2. If printing [...]

5. LOADING THE MEDIA 5- 1 1 5. Close the Upper Unit and the Side Cover . 6. T ake the slack out of the backing paper comi ng out of the Front Co ver . Close the Front Cover until both sides of the cover click into place. 5.3 How to Load Fanfold Paper * Please read section 5.1 How to Load the Media first. Feed fanfold paper from back of the printer [...]

6- 1 6. PRINTING FROM YOUR COMPUTER This section explains general prin ting steps, including how to perform a print test from the Windows Vista/Windows XP/Windows 2000-based printer driver . [Supplement al Remarks] ･ S teps may vary depending on the application software in use. Please refer to a relevant manual of the applicat ion software in use[...]

6. PRINTING FROM YOUR COMPUTER 6- 2 3. Right-click an icon of the curr ently selected printer . Choose an d click on the [Properties]. The “B-SX600-HS1 1-QM-R Properties” dialog box appears. 4. Click on the [Printing References] button. The “B-SX600-HS1 1-QM-R Printing Preferences” dialog box appears.[...]

6. PRINTING FROM YOUR COMPUTER 6- 3 5. Click on the [Basic] tab. Choose the media to use from the [Label T ype] pull-down list. 6. Click on the [Print T est P age] in the “B-SX600-HS1 1-QM-R Properties” dialog box to start a print test.[...]

6. PRINTING FROM YOUR COMPUTER 6- 4 6.2 Precautions when Using the Model with a LAN Interface  An LPR queue name must be “lp.” If LPR is selected for print protocol, but a name other than “lp” is designated as a queue name, printing cannot be performed. T o check a currently desi gnated LPR queue name, click [Ports] tab in the “printer[...]

6. PRINTING FROM YOUR COMPUTER 6- 5  If LPR is selected for print protocol, open the “B-SX600-HS1 1-QM-R Printing Preferenc es” dialog box, click the [Device Settings] tab, and remove t he check from the “Obtain printer information” checkbox. If printing is performed with LPR selected for prin t protocol and the “Obt ain printer inform[...]

7- 1 7. PRINTER OPERA TION 7.1 Media Feed Mode The following 3 media feed modes ar e available in the printer: • Fixed Length feed mode Printing is performed while gaps, black marks, or notches are being ignored. When using a media stock with no gaps, black mar ks, or notches, the printer must be placed in Fixed Length feed mode. • S trict feed[...]

7. PRINTER OPERA TION 7- 2 ■ S trict feed mode In S trict feed mode, printing is performed while the actual media lengt h is being measured based on the media length specified in the printer driver . The leading and trailing edges of a page are identified by detecting gaps, notches or black marks of the me dia. Therefore, the use of the media wit[...]

7. PRINTER OPERA TION 7- 3 The figures below illustrate conveni ent features in Easy feed mode. 1. In Easy feed mode, printing is performed in accordance with the m edia length sent from your host computer rather than the size of the actually loaded media. For instance, the following size of the media is loaded in the printer . If the media length [...]

7. PRINTER OPERA TION 7- 4 2. In Easy feed mode, a missing page or label is skipped over . When a label stock is used, printing can be performed even if a label is miss ing or even if there is a seam on the media. However , if 4 or more labels are missing in a r ow or if no labels are detected after the media is fed 300 mm or over , a media feed er[...]

7. PRINTER OPERA TION 7- 5 7.3 Page Alignment Page alignment is a function to advance the loaded media to a print start position. A page alignment is performed under any of the fo llowing conditions when t he printer is placed in either Easy or S trict feed mode. * If Fixed Length feed mode is selected, please refer to Page Alignment w hen Fixed Le[...]

7. PRINTER OPERA TION 7- 6 ■ Page alignment w hen “Precise print mode” is selected In the page alignment when “Precise print mode” is selected, first, the loaded media is fed to find the first print start position that pa sses the sensor . Next, the m edia is fed until the print start position is aligned with the Print Head position. Ther[...]

7. PRINTER OPERA TION 7- 7 ■ Page alignment w hen “Paper saving mode” is selected In the page alignment when “Paper saving mode” is selected, first, the loaded media is fed to find the first print start position that p asses the se nsor . Next, it is fed until the next print start position lying behind the print head is aligned to the Pri[...]

7. PRINTER OPERA TION 7- 8 ■ Page alignment when Fixed Length feed mode is selected If Fixed Length feed mode is selected, the p age alignment will be performed as described below: ● If the tear-off is not enabled, a p age alignment will not be performed. ● If the tear-off is enabled, the media will be fed up to a tear-of f position. * If bot[...]

7. PRINTER OPERA TION 7- 9 ■ How to perform a media calibration Use the following steps to perform a medi a calibration from the printer driver . Precautions ･ Before performing a print test, please refer to the Printer Driver Setup Guide, and install the printer driver . In addition, the information of the media in use for a print test must be[...]

7. PRINTER OPERA TION 7- 10 4. Click on the [Printing Refe rences] button. The “B-SX600- HS1 1-QM-R Printing Preferences” dialog box appears. 5. Click on the [Basic] t ab. Choose the media to use from the [Label T ype] pull-down list. Click on the [Edit] button.[...]

7. PRINTER OPERA TION 7- 1 1 6. Click on the [Measure Length] butt on to perform a media calibration.[...]

8- 1 8. OPERA TION P ANEL This section describes the func tions of the LCD Message Display , LED’s and keys on the Operation Panel. 8.1 Operation Panel The Operation Panel is equipped with the LC D Message Display , which is used to indicate the state of the printer , 4 LED’s, and 9 keys. Pl ease see the table below for details. Name Functions [...]

8 . O P E R AT I O N PA N E L 8- 2 8.2 Messages Displayed on the Operation Panel Messages Printer st atus Ready The printer is ready to print. Pause (Number of labels issued.) The printer is in a pause state. Pause (Head unit lif ted.) The printer is in a pause state, and the Upper Unit is lifted. Pause (Front cover open.) The printer is in a pause[...]

8 . O P E R AT I O N PA N E L 8- 3 2. Display w hen “Pause” is show n If the [Pause] key is pressed while “Pause” is being shown, t he message will change to “Ready”. • Pause (The number of printed labels) • Pause (Head unit lifted) • Pause (Front cover open) P a u s e Front cover open. Powe r Read y Erro r Data P a u s e Head uni[...]

8 . O P E R AT I O N PA N E L 8- 4 • Pause (Side cover open) 3. Display w hen “Printing” is show n 4. Display w hen “T ake off the label” is show n (only for the model w ith the Peel-off Unit) T ake off the label. No. 00000 Powe r Read y Erro r Data Printing No. 00000 Powe r Read y Erro r Data P a u s e Side cover open. Powe r Read y Erro[...]

8 . O P E R AT I O N PA N E L 8- 5 5. Error messages (in the event of “End of p aper”) 6. Display in Low Pow er Mode Ready Powe r Read y Erro r Data No. 00000 End of paper Set new paper . Powe r Read y Erro r Data ・ An error message appears. (Please refer to a section related to error messages for further information. ) ・ Remedial action is[...]

8 . O P E R AT I O N PA N E L 8- 6 8.3 Printer Operation using the Operation Panel The printer can be operated fr om the Operation Panel. Operation Operational procedures Switching the printer between pause mode and ready mode Press the [Pause] key . Feeding a single page or label Press the [Feed] key . (The media is fed continuously while the [Fee[...]

8 . O P E R AT I O N PA N E L 8- 7 8.4 Menu Options If the [Menu] key is pressed whil e “Ready” or “Pause” is being s hown, the Menu will appear on the LCD. ■ Menu Options Menu options Overview Information Product information (e.g. firmwa re version) is displayed. Clear T rip Meter A TRIP value (running dist ance) in the product informati[...]

8 . O P E R AT I O N PA N E L 8- 8 Menu options Overview Language A language i n which messages are displayed on the LC D can be selected. Counter Reset The print count displayed on the LCD can be cleared. 1. Information menu Product information is displayed. Tit le Description Line 1 S/N Serial number of the product Line 2 - Resolution / unit inst[...]

8 . O P E R AT I O N PA N E L 8- 9 2. Clear T rip Meter menu TRIP (or the running dist ance) can be cleared. 3. T est print menu A print test pattern is printed out. “TTP” must be selected when using thermal transfer paper to perform a print test. On the other hand, “DTP” must be selected when us ing thermal paper to perform a print test. ([...]

8 . O P E R AT I O N PA N E L 8- 10 6. Low Pow er Mode Whether to enable or disable Low Power Mode is s pecified. If “Enable” is selected, the printer will go into Low Power Mode once all of the follo wing conditions are satisfied. On the other hand, if “Disable” is selected, the printer will not go into Low Power Mode, because the followin[...]

8 . O P E R AT I O N PA N E L 8- 1 1 8. Beep V olume A volume of the buzzer that sounds in the ev ent of an error or a wa rning is specified. There is a choice of 4 options: “Off,” “Min,” “Mid,” and “Max.” (“Intermediate” is selected as default.) 9. Beep Pattern A time period during which the buzzer sounds in the event of an err[...]

8 . O P E R AT I O N PA N E L 8- 12 8.5 How to Cancel a Print Job Use the following steps to stop an ongoing print job. 1. Press the [Pause] key to plac e the printer in a pause state. “Pause appears on the Operation Panel. 2. Open the printers folder . ・ For Windows XP , open the [Printers and Faxes] folder from the [S tart] menu. If [Printers[...]

8 . O P E R AT I O N PA N E L 8- 13 4. If any print jobs are listed in the print queue, select [Cancel All Documen ts] from the Printer menu, and delete all print jobs. 5. The dialog box below appears asking if you w ant to cancel. Click on the [Y es] button. 6. Hold down the [Cancel] key on the Oper ation Panel until the Data LED goes out. 7. Once[...]

9- 1 9. TEST PRINT Print Head condition can be check ed by performing a print test. 9.1 How to Perform a Print T est 1. Load a media stock and a ribbon in the printer . 2. Press the [Menu] key . The Menu appears on the LCD. 3. Select <T est Print> with the arrow keys. 4. Press the [Enter] key . 5. Select “TTP” with the arrow key . 6. Pres[...]

10- 1 10. REMOVING JAMMED MEDIA In the event of a media jam inside the printe r , use the following procedures to clear it: Please be careful not to get your fin gers caught in the covers while opening or closing them. This may cause injuries. 10.1 Removing Jammed Media from the Cutter Unit This section describes how to clear a “ Cut failed ” m[...]

10. REMOVING JAMMED MEDIA 10- 2 10.2 Removing Jammed Media from the Peel-off Unit This section describes how to clear a “Peeling failed” message. 1. Press the Front Cover Unlock button and open the Front Cover . 2. Remove the jammed media from the Peel-off Unit. 3. Reload the media properly . Close the Front Cover . Please refer to section 5.2 [...]

11 - 1 1 1. DAIL Y MAINTENANCE Please clean the printer periodically in order to ens ure the continued high perfo rmance of the printer. Particularly if the Print Head, Pl aten, or Media Feed Section is di rty, clear printing and proper media feeding are not ensured. Use the following procedures to clean them. ･ Turn the Power Switch of f and unp[...]

1 1. DAIL Y MAINTENANCE 11 - 2 1 1.1 Cleaning the Media Sensor 1. T urn off the power and unplug the printer . 2. Open the Front Cover , Side Cover , and Upper Unit. 3. Wipe the Reflective Media Sensor with a soft dry cloth to remove dirt or paper p articles. 4. Draw the T ransmissive Medi a Edge Sensor frontward. Wipe the opening of the T ransmiss[...]

1 1. DAIL Y MAINTENANCE 11 - 3 5. Wipe the Transmissive Media Cent re Sensor with a soft dry cloth to remove dirt or p aper particles. 1 1.2 Cleaning the Platen 1. T urn off the power and unplug the printer . 2. Open the Front Cover , Side Cover , and Upper Unit. 3. Wipe the rubber p art of the Platen with a soft dry cloth to remove dirt or p aper [...]

1 1. DAIL Y MAINTENANCE 11 - 4 1 1.3 Cleaning the Ribbon Sep aration Plate 1. T urn off the power and unplug the printer . 2. Open the Front Cover , Side Cover , and Upper Unit. 3. Wipe the bottom of the Ribbon Separation Plate (the corner that changes the winding direction of the ribbon) with a soft dry cloth. Resi dues of the ribbon attached here[...]

1 1. DAIL Y MAINTENANCE 11 - 5 1 1.5 Cleaning the Print Head 1. T urn off the power and unplug the printer . A llow the print head to cool for at least 1 hour . 2. Open the Front Cover , Side Cover , and Upper Unit. 3. Ensure that the Print Head is cooled dow n completely . Wipe the Print Head Element clean with the supplied cleaning cloth. The dir[...]

1 1. DAIL Y MAINTENANCE 11 - 6 Rubber Roller (black) Pinch Roller (white) 1 1.6 Cleaning the Peel-off Unit The following cleaning procedures are used only for the model with the Peel-off Unit. 1. T urn off the power and unplug the printer . 2. Press the Front Cover Unlock button and open the Front Cover . 3. Wipe the Rubber Roller (black) and the P[...]

12- 1 12. TROUBLESHOOTING 12.1 Problems at S t art-up of the Printer ■ The Power Sw itch is turned on, but the Power LED does not illuminate. Possible causes Solutions / Reference The Power Cord is not connected into the wall outlet completely . T urn the Power Switch off. Plug the Power Cord into the AC outlet completely . ( → 2.3 Connecting t[...]

12. TROUBLESHOOTING 12- 2 Possible causes Solutions / Reference The cable is not connected properly . Check the connection of the c able that is used to connect between the printer and your computer . ⇒ 2.4 or 2.5 Connecting the Printer to Y our Computer The Data LED is staying on. Printing possi bly failed or was suspended during printing. Open [...]

12. TROUBLESHOOTING 12- 3 ■ A blank page (label) is ejected. Possible causes Solutions / Reference The print tone is too low . Check the prin t tone. If it is too low , increase it. ⇒ [Help] on the Printing Preferences page in the Printer Driver Properties The print surface of the loaded media faces down. Load the media correctly . ⇒ 5. LOADI[...]

12. TROUBLESHOOTING 12- 4 12.3 Print Failure ■ An entire or a p art of printout is light. Possible causes Solutions / Reference The media is not used in combination with a T oshiba TEC-approved or recommended ribbon. Check that the media is used in combination with a T oshiba TEC-approved or recommended ribbon. ⇒ 3. MEDIA AND RIBBON The print t[...]

12. TROUBLESHOOTING 12- 5 ■ White streaks appear on printout irregularly or the ribbon is wrinkled. Possible causes Solutions / Reference The print tone is too high. Check the prin t tone. If it is too high, decrease it. ⇒ [Help] on the Printing Preferences page in the Printer Driver Properties The Platen is dirty . Clean the Platen. ⇒ 1 1.2 [...]

12. TROUBLESHOOTING 12- 6 ■ The print position gradually misaligns. Possible causes Solutions / Reference The label pitch or black mark pitch of the media is not accurate. Unless the label pitch or black pitch is accurate, the print position will become misaligned. Do not use such media. ⇒ 3. MEDIA AND RIBBON The Platen is dirty . Clean the Pla[...]

12. TROUBLESHOOTING 12- 7 ■ Print data is printed out side a p age or label. Something is wrong with a print position, or printed image or text. Possible causes Solutions / Reference The media is not loaded properly . Make an adjustment to elim inate clearance between the Media Guide and the loaded media. ⇒ 5. LOADING THE MEDIA The printer driv[...]

12. TROUBLESHOOTING 12- 8 12.4 Problems in the Network (Model with a LAN Interface) ■ The setting screen of the print server cannot be opened from a web brow ser . Possible causes Solutions / Reference The LAN cable is not connected to the printer properly . Connect the LAN cable into the printer completely . ⇒ 2.5 Connecting the Printer to Y o[...]

12. TROUBLESHOOTING 12- 9 Possible causes Solutions / Reference The printer is not on the same network segment as your computer . Check that the printer is on the same network segment as your computer on which the Quick Setup or Printserver V ersion Up T ool utility runs. 12.5 Solutions If an Error Message Appears on the Operation Panel ■ Error m[...]

12. TROUBLESHOOTING 12- 10 Error messages Possible causes Solutions Ribbon error Reset ribbon. The ribbon has torn apart. • Reload a ribbon. ⇒ 4. LOADING THE RIBBON • If the ribbon has been heated by the Print Head and torn apart, decrease the print tone. ⇒ [Help] on the Printing Preferences p age in the Printer Driver Properties Ribbon err[...]

12. TROUBLESHOOTING 12- 1 1 Error messages Possible causes Solutions Page Info. Error Page information command error Printing possibly failed or was suspended before it was completed. Open the “print” dialog box. Delete all suspended print data. Hold down the [Cancel] key on the Operation Panel until the Data LED goes out. After that, press the[...]

13- 1 13. FREQUENTL Y ASKED QUESTIONS (F AQ) Q: I cancelled printing from the Operation Panel. Since then, an image has not been printed as desired on the first p age. I started printing by mista ke. So, I pressed the [Cancel] key on the Operati on Panel to cancel the ongoing print job before it was completed. After t hat, I retried the print job, [...]

13. FREQUENTL Y ASKED QUESTIONS (F AQ) 13- 2 Q: I use the model with the Peel-off Unit. A label is completely sep arat ed from the backing p aper and drop s from the media outlet. Am I using the Peel-off Unit in the wrong way? A: Ensure that the “Peel” checkbox is checked in the “Options” dialog box in th e printer driver . If printing is p[...]

13. FREQUENTL Y ASKED QUESTIONS (F AQ) 13- 3 Q: I use the model with the Peel-off Unit. When the media calibration is performed, all labels are peeled. Whenever storing a label type in the printer driver , the media calibration needs to be performed. When it was performed, all labels are peeled from the ba cking paper fed. Am I us ing the Peel-off [...]

13. FREQUENTL Y ASKED QUESTIONS (F AQ) 13- 4 Q: I use the model with the Peel-off Unit. Af ter removing a peeled label, a subsequent one is not sometimes ejected from the unit. Is anything wrong w ith the printer? A: Besides the breakdown of the prin ter , the Peel-off Sensor may po ssibly malfunction due to ambient light. A reflective optical sens[...]

13. FREQUENTL Y ASKED QUESTIONS (F AQ) 13- 5 Q: Are there any limit ations on a print or feed speed in St rip mode? A: When the model with the Peel-off Unit is used, a print speed needs to be reduced to 4 ips or less to ensure the steady peel-off operation. (In the printer driver , a feed speed is set to the same value as a print speed.) A print sp[...]

14- 1 14. SPECIFICA TIONS 14.1 Printer (Model with a USB Interface) Item Specifications Model B-SX600-HS1 1/HH1 1/HC1 1-QM-R Resolutions (dot density) 600 dpi (23.6 dot s/mm) Printing method Thermal transfer / Direct thermal Print speed Max. 150 mm/second ∗ 1 Media alignment Centre Max. effective print wid th 104 mm Max. print length 1,000 mm Ava[...]

14. SPECIFICA TIONS 14- 2 14.2 Printer (Model with a LAN Interface) Item Specifications Model B-SX600-HS12/HH12/HC12-QM-R Resolutions (dot density) 600 dpi (23.6 dot s/mm) Printing method Thermal transfer / Direct thermal Print speed Max. 150 mm/second ∗ 1 Media alignment Centre Max. effective print wid th 104 mm Max. print length 1,000 mm Availa[...]

14. SPECIFICA TIONS 14- 3 SNMP (Simple Network Management Protocol) Item Specifications V ersion v1 Supported MIB • MIB-II (RFC 1213) • HostResource-MIB (RFC 1514) Objects to describe a printer status • hrDeviceS tatus • hrPrinterS tatus • hrPrinterDetectedErrorS tate E-Mail transmission cap ability (SMTP: Simple Mail T ransfer Protocol) [...]

14. SPECIFICA TIONS 14- 4 14.3 Cutter Unit Item Specifications Acceptable media thickness 0.08 mm to 0.26 mm Acceptable label pitch 10 mm to 1,000 mm Cut mode Continuous cut Cut after printing Batch cut Restrictions • Cutting self-adhesive labels is not allowed. • Cutting within 1 mm around perforation is not allowed. • Cutting fabrics or fil[...]

15- 1 15. POWER CORD When purchasing the power cord: Since the power cord set is not enclosed in this unit, please p urc hase an approved one that meets the following standard from your authoriz ed T OSHIBA TEC representative. (As of September 2004) Country Agency Certification mark Country Agency Certification mark Country Agency Certification mar[...]

The following inform ation is for EU-member states only: Disposal of products (based on EU-Directive 2002/96/EC, Directive on Waste electrical and el ectronic equipment – WEEE) The use of the symbol indicates that this product may not be disposed as unsorted municipal waste and has to be collect ed separately. Integrated batteries and accumulator[...]

E EO1-33085[...]