Toshiba CIX-UG-STDTELVB manual

Digital Solutions Divisio n February 2006 Standar d T elephone User Guide[...]

Publication Inf ormation T oshiba America Inform ation Systems, Inc., T elecommunication Systems Divi sion, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to si mply change the design of this document. Furth[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ T AIS ” ) Digital Solutions Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULLY READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMA TION (COLLECTIVEL Y , “SOFTWARE”) INST ALLED [...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this voice processin g equipmen t (except for fu ses, lamps, and other consumables) will, upon de livery by T AIS or an auth orized T AIS dealer to a retail cust omer in new conditi[...]

Strata CIX Standard T elephone 02/06 i Contents Introduction Organization ....................................... ............................... .................................... ............. iii Conventions ..................... ............................... .................................... ............................ ....iv Related Do[...]

Contents Chapter 2 – Advanced Operation ii Strata CIX Standard T elephone 02/06 System...................... ................................ .................................... ............................... .... 10 Station ............................... ................................ .................................... ...................[...]

Contents Chapter 2 – Advanced Operation Strata CIX Standard T elephone 02/06 iii Index ............. .................................... ................................ .................................... ......... ........33[...]

Contents Chapter 2 – Advanced Operation iv Strata CIX Standard T elephone 02/06[...]

Strata CIX Standard T elephone 02/06 iii Intr oduction This guide provides operating instructions for standard an alog telephon es conne cted to a Strata CIX TM system. Or ganization This guide is divided as follows: • Chapter 1 – The Basics provides descriptions and operating procedures for all of the features available with standard analog te[...]

Introd uction Conv entions iv Strata CIX Standard T elephone 02/06 Con ventions Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. T o find the most cu rrent version, check the version/date in the Publication Informa tion on the back of the document’ s title page. Refer to the follo[...]

Strata CIX Standard T elephone 02/06 1 The Basics 1 This chapter shows you the basic operatio n of your standard analog telephone. Notes • A representative in your co mpany is assigned as the CI X System Administrator for the Strata CIX telephone system. The CIX System Administrator is responsible for assigning teleph one features. Be sure to che[...]

The Basics Flash 2 Strata CIX Standard T elephone 02/06 Flash The term “flash” is used in a number of feature instructions. Since many standard telephones have a Fl ash button, this guide assumes th at you have one. If your standard telephone does not have a Flash button, perform the fo llowing to “Flash the hookswitch.” ä T o manually fla[...]

The Basics Making a Call Strata CIX Standard T elephone 02/06 3 ä T o override outside line preference and access internal dial tone, press ** Example: Go off hook and press ** to get inte rnal dial tone and then dial the extension. Note ** is the default used to override CO Line Preference and get internal dial tone. Check with your System Admini[...]

The Basics Call T ransfer 4 Strata CIX Standard T elephone 02/06 T urning On/Off Message W aiting LED on Another Extension If you call an extension and it is busy or there is no answer , you can light that extension’ s Message W aiting LED and enab le that extension to call you back. 1. Dial an internal extension. Y ou h ear busy tone or the re?[...]

The Basics Conference Calls Strata CIX Standard T elephone 02/06 5 Conference Calls Y ou can conference together up to eight parties (including your own) - with up to six parties being external network lines. The act ual number of conference parties with acceptable volume levels depe nds on the local and far en d telephone line conditions. The pers[...]

The Basics Conference Calls 6 Strata CIX Standard T elephone 02/06 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one phone call. ä T o add V oice Mail to a conference call (performed by Conference Master[...]

Strata CIX Standard T elephone 02/06 7 Ad v anced Operation 2 This chapter gives you inst ructions on using you r telephone’ s advanced function s. Account Code Calls Account Codes (Forced or V oluntary) can be used for a variety of reasons including billing, tracking, and line restriction applic ations. Account Codes are assigned in the system a[...]

Adv anced Operation Account Code Calls 8 Strata CIX Standard T elephone 02/06 For ced Account Codes Some applications require you to enter an Acc ount Code . These Forced Account Codes may be verified or non-verified, depe nding up on the applica tion, but in either case, the caller must enter a code before proceeding. ä T o dial using Forced Acco[...]

Adv anced Operation A utomatic Busy Redial Strata CIX Standard T elephone 02/06 9 A utomatic Busy Redial After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redi als the number at regular intervals. The system repeats the redial until the destinatio n is no longer busy . This feature may not[...]

Adv anced Operation Call Forw ard 10 Strata CIX Standard T elephone 02/06 3. When the called station or outside line becomes id le, your teleph on e rings. 4. Answer within about three rings (5 to 18 0 secs., set in programming) to prevent the callback from being cancelled. After you answer , you hear succe ss tone. If you hear a busy tone after an[...]

Adv anced Operation Call Fo rward Strata CIX Standard T elephone 02/06 11 Call Forwar d Categories • Call Forward Any Call – Forwards any call, whe ther an internal call or incoming line call. • Call Forward - Incoming Line – Forward incoming line calls only . • Call Forward Any Call - Set for Another S tation – Enables you to forward a[...]

Adv anced Operation Call Forw ard 12 Strata CIX Standard T elephone 02/06 Call Forwar d Procedures The following table contain s Call Forward Button sequences. Y ou can do a Call Forward function by one, entering the button sequence as described, or two, programming a flexible button to perform the sequence. See “Call Forward Procedure” on page[...]

Adv anced Operation Call Fo rward Strata CIX Standard T elephone 02/06 13 Call Forward - Incoming Line Calls All Calls Lift handset, press #6013 (T one) + Dest. No . + # (T one) Busy Lift handset, press #6023 (T one) + Dest. No . + # (T one) No Ans wer Lift handset, press #6033 + Dest. No . (T one) + Timer + # (T one) + # Busy No Ans wer Lift hands[...]

Adv anced Operation Call P ar k Orbits 14 Strata CIX Standard T elephone 02/06 Call P ark Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called or bits. Y ou or another telephone user can retrieve a parked call from its orbit by sp ecifying th e orbit number . Y ou can sp[...]

Adv anced Operation Call Pickup Strata CIX Standard T elephone 02/06 15 Call Pic kup Y ou can pick up a call that is ringing anoth er station ’ s extension, a call placed on hold at another station and other types of calls. Gr oup Pickup Stations can be assigned in system progra mming to Pick up Groups. As man y as 32 groups can be created to ena[...]

Adv anced Operation Call W aiting 16 Strata CIX Standard T elephone 02/06 Notes • The Primary extension number is the di rectory nu mber by which the phone set is defined. Other , no n-p rimary extension numbers may also appe ar on the phone. By convention, the Primary extension number is assigned to the first button on a multi-button telephone. [...]

Adv anced Operation Direct Inward System Access Strata CIX Standard T elephone 02/06 17 Direct Inwar d System Access Outside callers with touch tone phones can call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line without going through an attendan t or operator . See yo ur CIX System Administrato[...]

Adv anced Operation Door Lock(s) 18 Strata CIX Standard T elephone 02/06 Setting DND f or Another Extension ä T o activate DND for another extension ä Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one). This sets DND as if activate d by the Primary extension on the target telep[...]

Adv anced Operation Door Phone(s) Strata CIX Standard T elephone 02/06 19 Door Phone(s) Door phones can be used to call telephones selected in system programming. When a door phone calls, you hear a distinctive ringin g tone, one or five times (set in system programming). Y ou can also call a door phone and monitor the surrounding area . The number[...]

Adv anced Operation Emergency Ringdown 20 Strata CIX Standard T elephone 02/06 ä T o call from a door phone 1. Press the door phone button and then re lease it. Y ou hear a distinctive ringing tone–one or five times (set in system programming). 2. When answered, speak at a normal voice level in the d i rection of the door phone. Emer g ency Ring[...]

Adv anced Operation Override Calls Strata CIX Standard T elephone 02/06 21 Do Not Disturb Override Do Not Disturb (DND) Override lets you se nd a call waiting to ne or ringing to a station in DND mode to indicate that a call is coming in. Y our telephone may be programmed to block DND Ove rride from other telephones. Y our station’ s LCD shows th[...]

Adv anced Operation P aging 22 Strata CIX Standard T elephone 02/06 Class of Service Override By dialing a Class of Service Override code, a user can change a station’ s set of privileges to one associated with the overri de code. When the ca ll is terminated and another is attempted from the same station, th e original Class of Service is applie[...]

Adv anced Operation P aging Strata CIX Standard T elephone 02/06 23 ä T o make a Group Page ä Lift the handset, press #31 and enter the group numb er (01~16). Answering a P age ä T o answer a Group Page, lift the handset, press #5#35 and enter the Group number . ä T o answer an External Group Page, lift the handset, pres s #5#36 and enter the G[...]

Adv anced Operation Privacy 24 Strata CIX Standard T elephone 02/06 Priv acy Privacy controls the ability of more than one person to use th e same extension or outside line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, ou tside Lines and outside Line Gr oup buttons.The application of Privacy to individ[...]

Adv anced Operation Speed Dial Strata CIX Standard T elephone 02/06 25 Make a Call Using Speed Dial 1. T o begin a Speed Dial Call, press * . 2. Then, dial the Station or System Speed Dial Number . Station Speed Dial numbers occupy numbers 100~199. Sy stem Speed Dial numbers occupy numbers 200~999. Store a Station Speed Dial Number ä T o store a S[...]

Adv anced Operation Speed Dial 26 Strata CIX Standard T elephone 02/06 Long Speed Dial Number s Speed Dial Numbers are stored sequentially in memory areas ca pable of holding 32 digits. If you exceed 32 digits, the excess are stored in the next higher area and consume the next sequen tial Speed Dial Number . Y ou can dial the entire string by enter[...]

Adv anced Operation Uniform Call Distribution (UCD) Strata CIX Standard T elephone 02/06 27 Uniform Call Distribution (UCD) Note This feature requires CIX R4.0 software and above. Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendan[...]

Adv anced Operation V oice Mail - Direct T ransfer 28 Strata CIX Standard T elephone 02/06 Login/Logout Login/Logout can be activated by an acc ess code. The default numbering plan is shown below. V oice Mail - Direct T r ansfer The Strata CIX enables you to transfer a ca ll directly to a voice mailbox without first ringing that person’s telephon[...]

Adv anced Operation F eature Acce ss Codes Strata CIX Standard T elephone 02/06 29 Feature Access Codes Enter the sequence shown in Ta b l e 4 fo r the particula r feature that yo u want to use. T able 4 Feature Access Codes Feature Feature Access Co de Sequences Account Code Cnf/T r n + #4 6 + Account code digits Attendant Co nsole 0 Automatic Bus[...]

Adv anced Operation F eature Access Codes 30 Strata CIX Standard T elephone 02/06 Call Forward Any Call - Set for Anoth er Station All Call Lift h andset, press #601 2 + ext. no. + P ass Cod e + # + Dest. No . + # Busy Lift handset, press #6022 + ext. no . + Pass Code + # + Dest. No . + # No Answ er Lift handset, press #6032 + e xt. no . + P ass Co[...]

Adv anced Operation F eature Acce ss Codes Strata CIX Standard T elephone 02/06 31 On hold - Outside line Retrie ve Lift handset, press #5#73 + Line on hold On hold - Directed Extension Retriev e Lift handset, press #5#74 + Ext. No . on hold Incoming - Any Exter nal Call Lift handset, press #5#9 Conferencing - Three W ay #494 DISA Security Code - C[...]

Adv anced Operation F eature Access Codes 32 Strata CIX Standard T elephone 02/06 Pa gi ng P age All Groups #30 P age Individual Groups #31 + Group Number Emergency P age - Individual Group #38 + Group Number Emergency P age - All Groups #37 Answ er Pa ge - All Groups #5#35 Answ er for Exter nal Group P age #5#36 + Zone Number Repeat Last Number Di[...]

Strata CIX Standard T elephone 02/06 33 Inde x A about this book conventions, iv related documents, iv access codes, 29 account code, 29 calls, 7 forced account codes (verified/non- verified), 7 , 8 voluntary, 8 all call page, 23 analog hold, 14 answering a call, 3 attendant console, 29 automatic busy redial, 29 callback, 9 callback cancel, 29 B ba[...]

Index E ~ V 34 Strata CIX Standard T ele phone 02/06 E emergency call, 31 page, 23 emergency ringdo wn, 20 executive override, 21 F feature access codes, 29 flash, 2 , 31 flash an outside line, 2 forced account codes (verified/non- verified), 7 , 8 G group pick up, 15 H hold, 6 analog, 14 M message waiting, 31 message waiting light on another telep[...]