Toshiba DKT2520-FS manual

November 2001 TOSHIBA Telecommunica tions Division Digital T elephone User Gu ide (includes Single Line Digi tal Keyphone LCD, Add-on Module, and Direct Station Selection Console) Release 2 Digital Business T elephone Solutions[...]

Publication Informa tion T oshiba Informat ion Systems (UK) Ltd . reserves the right to change any of this info rmation in cl uding, but not limi te d to , product cha ra ct eri stic s and op er ating spec ificatio ns, without pri or not ice. It is intend ed th at the i nfor matio n conta ined within this manu al is co rrect at the time of goi ng t[...]

Strata CT Digital T elephone User Guide November 2001 i Contents Introduction Organisation .................................................................................................................. .................. x How to Use This Guide .....................................................................................................[...]

ii Strata CT Digital T elephone User Guide November 2001 Contents Making an Internal Call ............................................................................................................ 15 Making an Outside Call ............................................................................................................ 15 Making an Out[...]

Strata CT Digital T elephone User Guide November 2001 iii Contents Page/Internal Call Pickup ..................................................................................................... .... 38 Call Transfer with Camp-on .................................................................................................... ..... 38 Call Waiti[...]

iv Strata CT Digital T elephone User Guide November 2001 Contents All Call Page ............................................................................................................................. 60 Privacy On-Line ............................................................................................................... .............[...]

Strata CT Digital T elephone User Guide November 2001 v Contents Retrieve and Auto Dial Missed Calls ........................................................................................... .9 2 Messages, Memos, and Name Display ......................................................................................... 93 Messages ................[...]

vi Strata CT Digital T elephone User Guide November 2001 Contents Emergency Override of Forced Acc ount Code Dialling Requirements ................................. 115 Verified Account Codes ........................................................................................................ . 116 Voluntary Account Codes .......................[...]

Strata CT Digital T elephone User Guide November 2001 vii Contents Setting Call Forward .......................................................................................................... ......... 142 Voice Mail Identification Code .............................................................................................. 14 3 Call Forwa[...]

viii Strata CT Digital T elephone User Guide November 2001 Contents Appendix C Button Labels Note s to Us ers Index[...]

Strata CT Digital T elephone User Guide November 2001 ix Introduction This guid e describ es how to use the 20 00 and 250 0-serie s digital t elephones for Strat a CT sys tems. Models cove red in this user gu ide in clude digi tal tel ephones equ ipped wi th a Liqui d Crystal Display (LCD) and/o r spea kerphone (2 500-seri es). Also d iscussed a re[...]

x Strata CT Digital T elephone User Guide November 2001 Organis ation Introductio n Organisation ♦ Chapter 1 – The Digital T elephone Grand T our provides a n overv iew of the equipment, buttons, Light Emitt ing Diodes (LEDs), and LCDs. ♦ Chapter 2 – Fe ature s desc ribes th e availab le dig ital te lephone fe ature s in alpha betical order[...]

Strata CT Digital T elephone User Guide November 2001 xi Introduct ion How to Use This Guide Conventions Letters in [brac kets] re presen t buttons which have Di rectory Numbers on them. For exa mple: Conventions Descriptio n Not e Elab orat es sp ecific item s or refe renc es oth er info rmat ion. Within s ome tab les, general notes appl y to t he[...]

xii Strata CT Digital T el ep hone User Guide November 2001 Related Docume nts/Media Introduction Action/Response Related Docume nts/Media Note Some documents l is te d her e may a ppea r in dif ferent ver si ons on the CD-ROM or in pri nt . T o find the most cur rent ver sion, chec k the ve rsion/da te in the Public ation In formati on on the back[...]

Strata CT Digital T elephone User Guide November 2001 xiii Introduct ion Relat ed Docu ments /Media ♦ Strata T echnical Library CD-ROM ena bles you to view , print, navi gate and search publica tions for Str ata DK40 an d Strata CT digit al business telepho ne systems . It als o includ es Strat a CT ACD Document ation, inc ludin g the ACD Agent G[...]

xiv Strata CT Digital T el ep hone User Guide November 2001 Related Docume nts/Media Introduction[...]

Strata CT Digital T elephone User Guide November 2001 1 The Digital T elephone Grand T our 1 This chapt er famil iarises you with the c ontrols a nd indica tors loca ted on your digital telephon e. Understa nding t he functi on of the f eature butt ons and their as sociated LEDs will impr ove your ef ficiency in usi ng the telephone and wil l help [...]

2 Strata CT Digital T elephone User Guide November 2001 Digita l T elephone Mod els The Digital T elephone Grand T our Digita l T e lepho ne Models Feature o peration s in t his guide use the but ton des ignatio ns for the 2500-s eries model s. The foll owing tele phone model s belong t o the 2500- series (see Figure 1 on Page 3 ): ♦ DKT2510-FS ([...]

Strata CT Digital T elephone User Guide November 2001 3 The Digital T elephone Gran d T our Buttons Buttons Figure 1 20-button Digi tal Speakerpho ne with LCD 0539 Dial Pad Handset Red/Green LED Indicators LCD Display LCD Control/Soft Key Buttons Flexible Buttons Fixed Buttons Microphone Location[...]

4 Strata CT Digital T elephone User Guide November 2001 Buttons The Digita l T elephone Gr and T our Buttons There are two sets o f buttons , fixed and flexi ble. The fi xed butto ns (e.g., Mi c , Msg , Re di a l , Hold , Conf/T r n , Vo l ▲ , and Vo l ▼ ) are standa rd to ever y Strata DK 2500-se ries te lephone (s ee Ta b l e 1 ). The flexi b[...]

Strata CT Digital T elephone User Guide November 2001 5 The Digital T elephone Gran d T our Buttons Hold (conti nued) If the held party hangs up, the call is rel eased and the Exch ange pr ovides a hold-relea se signa l. If your tel ephone is progra mmed for Au tomatic Hold, exis ting cal ls are automatic ally pl aced o n hold when you ans wer a ca[...]

6 Strata CT Digital T elephone User Guide November 2001 Buttons The Digita l T elephone Gr and T our Flexible Buttons All flex ible butt ons must be programme d for your telep hone in sys tem programmin g and vary f or individu al te lephones. I f a butto n does not a ppear on your dis play or te lephon e keystri p label, s ee your Sy stem Administ[...]

Strata CT Digital T elephone User Guide November 2001 7 The Digital T elephone Gran d T our Buttons Directory Number [DN] Butt ons The [DN] button s consist of : [PDNs], [SDNs], and [PhDNs]. They are use d to initia te or answer a cal l and are known as you r ext ension or i nterc om number( s). Y ou ca n have multip le [DN] butt ons on your teleph[...]

8 Strata CT Digital T elephone User Guide November 2001 Buttons The Digita l T elephone Gr and T our Figure 2 Multiple Direc tory Numbe rs Example Feature Buttons Preprogr ammed feat ure b uttons ca n be as signed to your tel ephone a nd var y fo r indi vidua l tel ephones . See T able 23 on Pag e 163 for a li st of all the p ossible f eature b utt[...]

Strata CT Digital T elephone User Guide November 2001 9 The Digital T elephone Gran d T our LCD LCD In its i dle sta te, the 32- chara cter LCD fea ture on you r digita l teleph one give s you an acc urate des k clock and calen dar combinat ion. When you h ave an outs ide ca ll in pro gress, an e lapsed t ime displa y gives a c onstant r eminder of[...]

10 Strata CT Digital T elephone User Guide November 2001 LED Indi cators The Digital T elephone Grand T our LED Indicators Each line and featu re button has a LED n ext to it which indi cates th e status of the line or f eature associa ted with t he button. Line LEDs li ght red or green and flash at varyi ng rates to i ndicate call s tatus (see Ta [...]

Strata CT Digital T elephone User Guide November 2001 11 The Digital T elephone Gran d T our On-hook/O ff-hook On-hook/Off -hook Some procedu res in th is use r guide i nstruct y ou to perf orm a step whi le “ on-hook ” or “ of f-hook. ” Thes e terms refer t o the p ositio n of the hands et. “ Off- hook ” indi cates that the han dset s [...]

12 Strata CT Digital T elephone User Guide November 2001 V olu m e Cont rols The Digital T elephone Grand T our T able 5 Using V ol ▲ /V ol ▼ with Other Buttons Feature Phone Status Press Com ments Micropho ne Sensiti vit y On-hook/ Of f-hook Whil e pres sing, hold Mic and Vo l ▲ / / / /V ol ▼ for three seco nds. The Mic LED fl ashes about [...]

Strata CT Digital T elephone User Guide November 2001 13 Features 2 This chapt er list s all t he digita l tel ephone fea tures in alphab etical o rder begi nning on Pag e 18 . These featur es can be perfor med on 2500-seri es digital te lephon es equipped wit h or without LCDs. Fea tures which requ ire a te lephone equipped wi th a speak erphone a[...]

14 Strata CT Digital T elephone User Guide November 2001 Before Y ou Begin Features Automatic Line Selec tion Y ou have Au tomat i c Li ne Sel ec ti on, if y ou h ear d ial t one a nd the [ DN], Li ne , or Pooled Line Grp LED li ghts ste ady green. Th e LCD display s the stati on number ( 201 ) and t he seize d Exchang e line (sampl e shown a t rig[...]

Strata CT Digital T elephone User Guide November 2001 15 Features Qu ick Re fere nce Quick Reference The foll owing is a quick re fere nce chart for using your tele phone ’ s standar d featur es. Making an Internal Cal l Making an Outside Cal l 1. Lift th e handset o r press Spkr ...or if y ou do not have Automat ic Line Sele ction , pres s a [DN[...]

16 Strata CT Digital T elephone User Guide November 2001 Quick Ref erence Features Making an Outside Ca ll to an ISDN T run k press Line ...or P oole d Line Gr p ...or [DN], th en enter an Exchange l ine or line grou p acces s code (see “ Exchang e Line Access Codes ” on Page 155 ). 2. Dial the telephone number . The LED flashes g reen and t he[...]

Strata CT Digital T elephone User Guide November 2001 17 Features Qu ick Re fere nce On-Hook Dialli ng Answering Calls When you r eceive an incomin g call, t he LCD display s either the Exchang e line ( 10 ) ... or the station ’ s [PDN] ( 210 ). 1. Press Spkr (if you have Auto matic line sele ction ). 2. Access an outside l ine and dial a t eleph[...]

18 Strata CT Digital T elephone User Guide November 2001 Account Code Calls Features Incoming Call Notifica tion Muted r inging whil e you are o n a cal l indica tes an inc oming ca ll. If an other call comes in duri ng the first call, rel ease, transfe r , or pl ace the call on h old, then a nswer t he second c all. ➤ Press R elease and Ans ...o[...]

Strata CT Digital T elephone User Guide November 2001 19 Features Account Code Calls V oluntary Acc ount Codes (V erifi ed/Non-V erified) V oluntary Acco unt Codes ar e usually optional . They ca n be entere d after access ing an Excha nge line or durin g a call, t o keep tr ack of t he call for clie nt billi ng purpose s. An excepti on is a V olun[...]

20 Strata CT Digital T elephone User Guide November 2001 Alarm Reset Features Alarm Reset Y our Strata CT system ca n be connect ed to a facil ity al arm syste m. All teleph ones produce a st artl ing tone whenev er this a larm is ac tivated . ➤ To r e s e t t h e a l a r m ➤ Press Alarm R eset . Alert Signalling Alert Si gnalling enables yo u [...]

Strata CT Digital T elephone User Guide November 2001 21 Features Atte ndant Co nsole Call ing Attendant Console Calling Up to four Attendant Consoles ca n be inst alled per system. Ther e can be up to three ways to c all the Attendant Console, de pending upon syste m programmi ng. ➤ T o call any at tendant con sole ➤ T o c a ll a sp ecific con[...]

22 Strata CT Digital T elephone User Guide November 2001 Automatic Callback (ACB) Features ➤ T o activate ABR ➤ T o cancel ABR ➤ Press A uto Bu sy Re dial ...or [DN] + #44 . Automatic Callback (ACB ) After re aching a bu sy/DND stati on, you c an set ACB to have the sy stem ca ll you back when the called s tation b ecomes avai lable. Y ou can[...]

Strata CT Digital T elephone User Guide November 2001 23 Features Auto matic Call back (ACB) ➤ T o set ACB 1. After re aching either a busy /DND station or Exchang e line, press Auto Callbac k ...or 4 . Y ou hear busy tone, followed by dial t one (two secs.) , then busy to ne. When you set ACB a t a busy station, its nu mber ( 210 ) displays . Wh[...]

24 Strata CT Digital T elephone User Guide November 2001 Automatic Hol d Features ➤ T o cancel ACB (t o busy or DND stat ion) ➤ Press A uto Callb ack o r [DN] + #43 . Automatic Hold Automatic Hold enab les you to automatic ally pla ce a call on hold by p ressing a nother out side Line or a [DN] butt on — there is no need to press Ho ld . Y ou[...]

Strata CT Digital T elephone User Guide November 2001 25 Features BGM Over T elephon e Speakers BGM Over T e lephone Speakers BGM over e xtern al spe a kers is cont rolled by th e S yste m Adm inist rator . If BG M is en a bled, you ca n turn it ON/OFF for your individ ual stat ion speake r . ➤ T o enable/can cel BGM on your telephone s peaker ?[...]

26 Strata CT Digital T elephone User Guide November 2001 Call Forward Features Call Forward Modes Y ou can set you r telephone [ PDNs] or [PhDNs ] for a va riety of Call Forwar d modes: ♦ Call Forward — All Cal ls forwar ds all ca lls im mediately; your tel ephone does not ring when called. ♦ Call Forward — Busy forw ards calls immediatel y[...]

Strata CT Digital T elephone User Guide November 2001 27 Features Ca ll Forw a rd ♦ Call Forward — External for wards new inc oming ca lls direct ed to yo ur [PDN] to a destinati on outside of the sys tem. [PhDNs] a ssigne d to your t elephone d o not call forward t o externa l destina tions. In ternal c alls and t ransfer red ca lls to yo ur [[...]

28 Strata CT Digital T elephone User Guide November 2001 Call Forward Features Receive CF Call When a call is forwar ded to your [DN] ( 210 ), th e callin g [DN] ( 205 ) is displaye d on the left an d the [D N] called is disp layed on t he right [203]. Note The LCD examples sh own in the foll owing secti ons are ide ntical t o those on your telepho[...]

Strata CT Digital T elephone User Guide November 2001 29 Features Ca ll Forw a rd Call Forward – Busy ➤ T o cancel a Cal l Forward – Bus y ➤ Press C C C Call F rwd Busy + Spkr ...or [PDN] + #602 + Spkr . Call Forward – No Answer 1. Press Cal l F rw d Busy ...or [PDN]/ [PhDN] + #602 . The LED flas hes red. Y ou hear confir mation t one aft[...]

30 Strata CT Digital T elephone User Guide November 2001 Call Forward Features ➤ T o cancel a Cal l Forward — No Ans wer ➤ Press Cal l F r wd No Ans wer + Spkr ...or [PDN] + #603 + Spk r . Call Forward – Busy/No Answer 4. Enter the time dela y ( 08 ~60 ) seconds. Note Skip this step if you do not want t o change th e time. The LCD displ ays[...]

Strata CT Digital T elephone User Guide November 2001 31 Features Ca ll Forw a rd ➤ T o cancel a Cal l Forward – Bus y/No Answer ➤ Press Cal l F r wd Busy/N Ans + Spkr ...or [PDN] + #604 + Spkr . Call Forward – Fixed ➤ Press Call F rwd to: . The LED lig hts st eady red an d all call s for ward t o a sta tion [PDN] or voice mail devi ce se[...]

32 Strata CT Digital T elephone User Guide November 2001 Call Forward Features Call Forward — External ➤ T o cancel a Cal l Forward – Exte rnal ➤ Press Cal l F r wd External ...or [PDN] + #670 + Spk r . 1. Store t he desti nat io n nu mber at Stati on Speed Dia l locati on 139. Only perfor m Ste p 1 the fi rst time Call F o rwar d-Ex terna [...]

Strata CT Digital T elephone User Guide November 2001 33 Features Ca ll Forw a rd Remote Destination Change If Call Forwar d-E xte rnal mode is set at you r sta ti on, you can change the for war din g dest ination fr om a teleph one outsi de of the s ystem. ➤ T o change the de stinatio n number 1. C all in to the CT syst em ove r an Exchange line[...]

34 Strata CT Digital T elephone User Guide November 2001 Call Park Orbi ts Features Call Park Orbits The Call Pa rk featur e enables you to hold a cal l temporaril y in an orbit (t he area whe re the ca ll is held). Anyo ne can r etrieve th e call from the o rbit usi ng the same o r a dif feren t stati on. There ar e 20 General Pa rk Orbi ts for t [...]

Strata CT Digital T elephone User Guide November 2001 35 Features Cal l Park and Pag e ➤ T o r etrieve a parked call Call Park and Page Y ou can use the Park feature i n conjunc tion wit h the Pag e featu re. This oper ation c an be progr ammed on a Spee d Dial button for one- touch activat ion (See “ F eature Acc ess Code s ” on P a ge 6 7 .[...]

36 Strata CT Digital T elephone User Guide November 2001 Call Pickup Features Call Pickup Y ou can pick up a call t hat is ri nging anot her stat ion ’ s [PDN] or [PhDN], a c all placed on hold at anoth er stati on and othe r types of calls. When you pick up an in ternal c all, the cal ling s tation [ 200 ] displa ys on the left an d the ca lled [...]

Strata CT Digital T elephone User Guide November 2001 37 Features Ca ll Pic ku p [DN] Pickup Picks up r inging or held Direc tory Numbers . ➤ Press [DN] + #5#2 + [PDN] or [PhDN] that you wa nt to p ick up. Directed Call Pickup This fea ture enabl es you to p ick up cal ls ringi ng in, or c alls hel d at other statio ns. ➤ T o use dir ect ed cal[...]

38 Strata CT Digital T elephone User Guide November 2001 Call T ransfer with Ca mp -on Features Calls Ringi ng Withi n Y our Group ➤ Press Gro up Pic kup or a [DN] + #5#34 . Y ou are connect ed to the call. Calls Ringing to Other Groups Page/Internal Call Pi ckup This feat ure pick s up Inter nal (sta tion to s tation), Grou p Page, a nd All Call[...]

Strata CT Digital T elephone User Guide November 2001 39 Features Call T ransf er with Camp-on ➤ T o transf er a call 1. W hile on a ca ll, pr ess Cnf/T r n . The Li ne or [DN] LED flashe s green (conf erence rate ). Y ou hear interna l dial t one. 2. Dial the [DN] where the call will be transf erred. The Exchan ge lin e ring s the called s tati [...]

40 Strata CT Digital T elephone User Guide November 2001 Call Waitin g Features Call W aitin g Y ou can answer a cal l that is tr ansferr ed to your s tation, e ven when your s tation is bu sy . When anothe r call is campe d onto your st atio n, you hear two ca mp-on tone bee ps and the [DN] or Line LED flas hes red (on- hold). If a cal l is sent t[...]

Strata CT Digital T elephone User Guide November 2001 41 Features Co nferenc e Calls Conference C alls This fea ture enabl es you to a dd other p arties t o an exist ing call . (If you have an LCD tel ephone, you can use Sof t Keys to ma ke a con ference call .) The fol lowing conf erencing configur ations ar e possibl e: ♦ up to two s tations an[...]

42 Strata CT Digital T elephone User Guide November 2001 Date/Tim e/Day Adju stment Features Date/Time/Day Adjustment This feat ure is perf ormed from a designate d stati on. See the S ystem Administ rator Guide for instruc tions . Direct Inward Sy stem Acce ss (DISA) Outside c allers wi th telep hones that send Dua l-tone Multi -frequen cy (DTMF) [...]

Strata CT Digital T elephone User Guide November 2001 43 Features Direct Inw ard Syste m Access (DISA) DISA Calls - External 1. From outsi de the sys tem, call th e DISA Exchange line te lephone numbe r . Y ou hear a ringba ck tone si gnal, the n an int ernal di al tone for 10 sec o nds. If you do not dial wi thin 10 s econds, the system automa tic[...]

44 Strata CT Digital T elephone User Guide November 2001 Direct Stati on Sele ction (DSS) But tons (Ho tline) Features Direct Station Selection (DSS) Buttons (Hotline) This optio nal fea tur e ena bles you to use a DSS button to connect dir ec tly to an oth er st atio n ’ s [PDN]. The DSS LED shows t he statu s (idle/ busy) of t he station a nd/o[...]

Strata CT Digital T elephone User Guide November 2001 45 Features Door L ock(s) ➤ T o activ ate/deact ivate DND ➤ Press Do Not Disturb . The LED light s steady r ed and DND mode i s activat ed. ...or pres s it agai n to toggl e the fea ture of f. Notes ● Calls for ward fr om your st ation i mmedi ately while in the DND mode, if it is s et for[...]

46 Strata CT Digital T elephone User Guide November 2001 Door P hone (s) Features Door Phone(s) Door phones ca n be us ed to cal l di gi ta l/ el ect ro nic teleph ones sel ec ted in sy stem programmi ng. When a door ph one cal ls, y ou h ear a distinc tive ringi ng tone , one o r fiv e time s (se t in system progra mming). Y ou can also c all a do[...]

Strata CT Digital T elephone User Guide November 2001 47 Features Door Phon e(s) ➤ T o answer a door p hone cal l ➤ T o c all/mo nito r a do or ph o ne ➤ T o call fr om a door ph one 1. Lift th e handse t. If you l ift the handse t while th e door phone is st ill ri nging, the [DN] LED fla shes green (in-us e) and you are connec ted to the d [...]

48 Strata CT Digital T elephone User Guide November 2001 DTMF T one Di alling wit h * and # Features DTMF T one Dialling with * and # Y ou may have to send * an d # # # # DTMF tones to some device s or services , such as a voice mai l devi ce or compu ter outpu t servic e. DTMF tones are autom atical ly enable d on stati ons wit h Speed Di al . If [...]

Strata CT Digital T elephone User Guide November 2001 49 Features Group L isten i ng Group Listening This feat ure enabl es you to se t your tel ephone so t hat you and pe ople near y our telep hone can hear the called pa rt y over t he s peak er , bu t the ca ll ed p arty ca n not hea r you . Y ou can al te rna te bet w een p art i es as long a s [...]

50 Strata CT Digital T elephone User Guide November 2001 Hands free Mo nit orin g Features Handsfree Monitoring Calls pl aced on hol d by an outsi de party may be monitor ed hand sfree. Thi s featur e frees y ou from having to hold t he handset to your ea r until t he out side part y return s to the ca ll, en abling you to take care o f oth er task[...]

Strata CT Digital T elephone User Guide November 2001 51 Features I S DN Ou tgo ing Calling ISDN Outgoing Calli ng This fea ture enables you to make o utgoing call usi ng an Inte grated Servi ces Dig ital Network ( ISDN) trunk, pr ovided tha t you are c onnected t o Strata CT and that you subs cribe to ISDN lines. IS DN trunks of fer faster call co[...]

52 Strata CT Digital T elephone User Guide November 2001 Messag e W aitin g Features Message W aiting Light on [PDN] ➤ T o answer a Msg li ght ➤ T o cancel the Msg light 1. Press Msg , the n lift th e handset. If you re ach a s tation t hat is busy or doe s not answe r , go on-hook and press Msg again. The s ystem rotate s to th e next message [...]

Strata CT Digital T elephone User Guide November 2001 53 Features M essage W ai ting Message W aiting Light on [PhDN/ MW] ➤ T o r espond to [Ph DN/MW] ➤ T o cancel [PhDN/ MW] Message W aiting Light on Anothe r T elephone ➤ T o set a mes sage waiting l ight o n another te lephone 1. Press th e flashi ng red [PhDN/ MW] LED. Y our phone ri ngs t[...]

54 Strata CT Digital T elephone User Guide November 2001 Microph one Cut-O ff Features ➤ T o cancel a message li ght set on another sta tion ➤ Press [DN] and dial #64 plus the [PDN] or [Ph DN] th at has the m e ssage light set. Microphone Cut-Off This feat ure prev ents call ers fro m monitoring the sou nds near yo ur teleph one when y our tele[...]

Strata CT Digital T elephone User Guide November 2001 55 Features O ff-hook Cal l Announce (O CA) ♦ Speaker Off- hook Call Announ ce (SP-OCA) – l ets call ers make an announce ment throug h the speaker of an of f-h ook, busy dig ital phon e. The call ed teleph one must be equipped with opti onal hardware. When you rece ive an HS-OCA call whi le[...]

56 Strata CT Digital T elephone User Guide November 2001 Off-hook Call Annou nce (OCA) Features HS-OCA ➤ T o a n swer an HS -OCA talkb a ck ca ll ➤ T o disconnect an HS-OCA call t o your stati on ➤ Press Spkr . The HS-OCA call di sconnec ts. SP-OCA ➤ T o answer an SP-OCA cal l ➤ Speak towar d the micr ophone of you r phone. Y ou may want [...]

Strata CT Digital T elephone User Guide November 2001 57 Features Ov erride Calls Override C alls The avail able over ride fea tures ar e: ♦ Busy Overr ide (BOV) – en ables you to s end a mut ed ring to ne to a busy st ation to ind ic ate th at a call is waiting. The BOV muted rin g can be pro grammed fo r each st ation to b e two mute d rings [...]

58 Strata CT Digital T elephone User Guide November 2001 Override Calls Features Busy Override Do Not Disturb Override Executive Override ➤ After re aching a busy statio n, press 2 . A mute d tone is hea rd at th e bus y station, indic ating tha t a call is waiti ng. The stati on number [ 210 ] displa ys. ➤ After re aching a statio n in DND mod[...]

Strata CT Digital T elephone User Guide November 2001 59 Features Ov erride Calls Privacy Override T oll Restrictio n Override ➤ Afte r reach ing a busy statio n, press Li ne . Conne cted part ies may hear an optional tone signa l bef ore you are connected. Y our station ’ s LCD displays the Exchang e line iden tific ation , Line 03 . The overr[...]

60 Strata CT Digital T elephone User Guide November 2001 Page Annou ncements Features Page Announcemen ts Station users can make page announcem ents to t elephones and extern al speake rs. ➤ T o make a page a nnouncement All Call Page Y ou can make an All Call Page to digital /electroni c telepho nes assign ed to th e “ All Call Page Group. ”[...]

Strata CT Digital T elephone User Guide November 2001 61 Features Priv acy On- Line Privacy On-Line W ith this fea ture, you c an block t hose with Pr ivacy Ov erride f rom enteri ng your Exch ange line . The button do es not block Busy or Executive Override. ➤ T o set/ cancel pri vacy ➤ Press P rivacy on Li ne to set pr ivacy . The LED lig hts[...]

62 Strata CT Digital T elephone User Guide November 2001 Releas e and Ans wer Features Release and Answer This feat ure enabl es you to a utomatica lly disc onnect or transfer an act ive call and answer a new cal l using a butto n, ins tea d o f a hooks wit ch. When you re cei ve the new call, th e LED flas hes red and you hear a mute d, Busy Overr[...]

Strata CT Digital T elephone User Guide November 2001 63 Features Spe akerphon e Speakerphone All digi tal tel ephone u sers can a nswer inte rnal cal ls han dsfree ( on-hook), bu t only users wit h a speakerp hone can make and rec eive cal ls without lifti ng the hands et. Any d igital tel ephone model with an “ S ” in the model na me is eq ui[...]

64 Strata CT Digital T elephone User Guide November 2001 Speed Dial Features ➤ T o answer an inco ming call us ing speakerp hone Speed Dial Speed Dial enables y ou to call a teleph one number wit h a brief access c ode. Ther e are two t ypes of Speed Dial numbers: ♦ Station – assigned b y indiv idual st ation use rs to the ir own stat ion and[...]

Strata CT Digital T elephone User Guide November 2001 65 Features Sp eed Dial ➤ T o stor e/r eplace a telephone number on a Station Speed Dial button ➤ T o clear a te lephone number on a Stat ion Speed Dial button ➤ Repeat th e previous proce dure on Page 65 , s kippin g Step 3 . ➤ T o pr ogram one-to uch telephone number dialling ➤ Repea[...]

66 Strata CT Digital T elephone User Guide November 2001 Speed Dial –Adv an ce d Featu res Features ➤ T o make a cal l using a Speed Di al button or access code Speed Dial – Advanced Features Feature Access Code s Y ou can program SD (Speed Dial) but tons with feature access co des for a single featur e or a sequ ence of feat ures as l ong as[...]

Strata CT Digital T elephone User Guide November 2001 67 Features Sp eed Dial – Ad vanced F eatures ➤ T o stor e a fea ture onto a code ➤ Red i al + Speed Di al + Speed Dia l Access Cod e + Featur e Access Code + Re dial . Important! ● Do not lif t the han dset. ● If you do no t enter t he en tire se quen ce wit h in a sp ecifie d tim e ([...]

68 Strata CT Digital T elephone User Guide November 2001 Speed Dial – Advanc ed Feat ures Features Overrides (Busy , DND) 2 Overrides (Ex ecutive) 3 Page Acces s 4 Hold + [PDN] + # XXX #XXX = Page Access code - “ Paging Access Codes ” on Pages 157 and 157 . Park Ca ll/Acc ess Page The exis ting call is parke d and you are au tomatical ly conn[...]

Strata CT Digital T elephone User Guide November 2001 69 Features Sp eed Dial – Ad vanced F eatures Speed Dial Pause an d Flash/Recall St orage Some Speed Dia l numbers may requir e a pause (long or r egular) or hookfla sh be incl uded (e.g., t one delay re quire s a pause at the begi nning of a Speed Dial n umber). Speed Dial Number Lin king Y o[...]

70 Strata CT Digital T elephone User Guide November 2001 Speed Dial – Advanc ed Feat ures Features ➤ T o link stat ion/syst em speed dial numbers Linked Speed Di al Example The System Admi nistrat or can st ore an Excha nge li ne access code plus i nternat ional lon g distanc e dialli ng codes in Sys tem Speed Dial locat ions (See T able 18 on [...]

Strata CT Digital T elephone User Guide November 2001 71 Features Sp eed Dial – Ad vanced F eatures where: 990 990 990 990 – Syst em Speed Dial Code that is linke d. 9 9 9 9 – Exchang e line acc ess code. 00 00 00 00 – interna tiona l area code . 81 81 81 81 – count ry cod e (example: Ja pan) 3 3 3 3 – city code (exampl e: T okyo) Stati[...]

72 Strata CT Digital T elephone User Guide November 2001 Timed Re minder s Features ➤ T o chain dial Speed Dial number s T imed Reminders Y ou can set five separate remind ers at you r stati on. At the t ime (hour an d minute) s et by you, yo ur telephon e beeps . If your ph one has an LCD, the mess age is also disp layed. Y ou can set the re min[...]

Strata CT Digital T elephone User Guide November 2001 73 Features Timed Remi nder s ➤ T o cancel a T imed Reminde r 4. E nter de sired LCD message st atio n number ( 10 ~ 19 ) or syst em number ( 60 ~ 99 ) ...or ente r 00 if your telephon e does n ot have an LCD or if you do not wan t a mess age to d isplay whe n t he tim e remind er tone soun ds[...]

74 Strata CT Digital T elephone User Guide November 2001 T one /Pulse Dial ling Features T one/Pulse Di allin g W ith some o lder Exch anges, you may ha ve to make cal ls on Ex change lines t hat ar e progra mmed for rotary d ial pu lses. This feature enable s you, while on these l ines, to switch to tone di al in ord er to access r emote equip men[...]

Strata CT Digital T elephone User Guide November 2001 75 Features T wo (T andem) Exchang e Line Connectio n T wo (T ande m) Exchange Line Connection [DN] Button This fea ture enabl es a sta tion user to connect two Exchange lines, t hen dro p out of th e conversa tion. ➤ T o connect two outside lines (us ing a [DN] but ton) 1. While tal king on a[...]

76 Strata CT Digital T elephone User Guide November 2001 T wo (T andem) Excha nge Lin e Connecti on Features Exchange Line Buttons This feat ure allows a station user to co nnect tw o Exchange l ines, the n drop out o f the conversat ion. On s ome syst ems, bot h Ex chan ge Li ne buttons (or P oo led Li ne Grp buttons) mu st ap pea r on y our telep[...]

Strata CT Digital T elephone User Guide November 2001 77 Features T wo (T andem) Exchang e Line Connectio n Supervision ➤ T o supervi se a tandem ca ll and r elease it 5. Press Cnf /T rn and hang up. Y ou hear dial ton e. Both Line LEDs continue to fl ash (exc lusiv e-ho ld rate) a nd the two lines ar e connec ted. N1 and N2 identif y the c onnec[...]

78 Strata CT Digital T elephone User Guide November 2001 V oice Ma il Inte grat ion Fe atures V oice Mail Integrati on This sect ion expla ins how to p rogram your t elephone for Call Forwa rd and ret rieve message s when using a T oshiba Stratagy V oice Mail Sys tem wit h your Stra ta CT sys tem. Refe r to the a ppropria te Stra tagy V o i ce Pro [...]

Strata CT Digital T elephone User Guide November 2001 79 Features V oice Mai l Inte grati on ➤ T o cancel the mailbox number ➤ Press [DN] + #656 + R edi al . Message Retrieval Y ou can progra m a flashi ng MSG o r [ PhDN/ MW] t o a utoma ticall y retr ie ve yo ur Strat agy v oi ce mail mess ages when it is pr e ssed. S torin g the m essa g e re[...]

80 Strata CT Digital T elephone User Guide November 2001 V oice Ma il Inte grat ion Fe atures ➤ T o r etrieve me ssages wit h Msg or [Ph DN/MW] button ➤ Press Msg [PhDN/MW] butto n with fla shing LED. ➤ T o cancel automati c retri eval ➤ Press [DN] + #657 + R edi al . Multiple Message Retrieval (LCD T elephones) Call Forward to V oice Syste[...]

Strata CT Digital T elephone User Guide November 2001 81 Features V oice Mai l Inte grati on ➤ T o f orwar d call s to vo ice m ail ➤ T o cancel Call Forward 1. Press th e desi red Call For w a r d b utton The LED flash es. ...or a [PDN] o r [PhDN] + access co de. Y ou hear a confir mation t one afte r ente ring the access cod e. Call Forwar d [...]

82 Strata CT Digital T elephone User Guide November 2001 V oice Ma il Inte grat ion Fe atures[...]

Strata CT Digital T elephone User Guide November 2001 83 LCD Operation 3 This chapt er cover s the LCD, it s buttons and displa ys. Special featur es availa ble only wi th the LCD are desc ribed in detai l and step -by-step instruct ions on us ing the m are given . (For d igital t elephone standar d feature s, see Chapter 2 – Fea t ures .)[...]

84 Strata CT Digital T elephone User Guide November 2001 Control Butt ons LCD Op eratio n Control Buttons The Mo de , Pa g e and Scroll buttons are act ive when Sof t Keys are turne d off or your t elephone i s idle. Ta b l e 8 lists button function s. T able 8 Control Button Defin itions Button Definiti ons Mode Cancel s th e b eep ing ton e w he [...]

Strata CT Digital T elephone User Guide November 2001 85 LCD Op erati o n Soft Keys ➤ T o Exit fr om any Mode Soft Keys The Soft Ke y featur e provides a quick- and-easy wa y to acces s freque ntly-use d feature s duri ng a call . When Soft Keys are on, th ey replac e the Mode, Pag e, and Scrol l functi ons. When your telephone is idle, Sof t Key[...]

86 Strata CT Digital T elephone User Guide November 2001 Soft Keys L CD Oper atio n ➤ T o turn Soft Keys ON ➤ T o turn Soft Keys OFF Soft Key Display Abbreviat ed So ft Key f eat ure prompts display on the LCD abov e th e Cont rol buttons ( Mode , Page , and Scroll ). In th e followi ng example, yo u would press Mo de for the TRNS function, Pa [...]

Strata CT Digital T elephone User Guide November 2001 87 LCD Op erati o n Soft Keys Example: Using Soft Keys to Make a Conference Call While on an outside c all ( LINE 3 ) you in itia ted, your LCD di splay s the prompts ABR , CONF , and PGE during the first 30 seconds (i f ABR does not appear , then this f eature was not assi gned in sys tem progr[...]

88 Strata CT Digital T elephone User Guide November 2001 Soft Keys L CD Oper atio n If you have T one Firs t Signall ing, the phone r ings sta tion [203] and the displ ay chan ges to: 4. (Optional ) If you have voice f irst signall ing, an nounce the c all to statio n 203 . The calle d station answers, an d you are con nected to stati on 203 and th[...]

Strata CT Digital T elephone User Guide November 2001 89 LCD Op erati o n Soft Keys Soft Key Prompts Ta b l e 9 provides defi nitions of all of the Soft Key prompts t hat could appear on yo ur LCD. T able 9 Soft Key Pro mpts Soft Key Definition ABR Activates Automatic Busy R edial afte r diallin g a busy outsi de telepho ne numbe r . ACB Activates [...]

90 Strata CT Digital T elephone User Guide November 2001 Busy Lamp Fiel d (BLF) Disp lay LCD Op eratio n Busy Lamp Field (B LF) Display This feat ur e di spl ays when a station i s bu sy or ringi ng on any t ype of [ DN] or Excha nge l i n e. I f all o r a teleph one ’ s [PDNs] are in us e on ano ther telepho ne(s), the tel ephone shows b usy on [...]

Strata CT Digital T elephone User Guide November 2001 91 LCD Op erati o n CLI/DDI Info rmatio n Mode CLI/DDI Information Mode If your s ystem is pr ogrammed to r eceive bo th CLI and DDI i nformati on on incomin g calls, p ress Pa ge w hile th e call is ringin g to al terna te bet ween D DI and C LI LCD displa ys. Af ter yo u answe r the call, you [...]

92 Strata CT Digital T elephone User Guide November 2001 Retriev e and Auto Dial Mi ssed Call s LCD Op eratio n Retrieve and Auto Dial Missed Calls The syste m automati cally s aves th e numbers for all calls t hat ring at your telephon e, but a re unanswered (missed ca lls). Thi s featur e enables you to view t he stored informati on, vie w the ti[...]

Strata CT Digital T elephone User Guide November 2001 93 LCD Op erati o n Messag es, Mem os, an d Name Di splay ➤ T o Auto Dial the lost call Messages, Memos, and Na me Display The LCD on y our tele phone can be us ed to sen d or rec eive mess ages to/ from other LCD t elephone us ers (sampl e shown at r ight). It c an also di splay the names/num[...]

94 Strata CT Digital T elephone User Guide November 2001 Messag es, Mem os, an d Name Display L CD Operatio n ➤ T o enter LCD ch aracters 1. A cces s mes sage/ memo /nam e displ ay . A cu rsor ( — ) appears at the first characte r in t he dis play . 2. E nter t he mes sage/ name /mem o (up t o 32 alphanumeri c characters ), using the followin g[...]

Strata CT Digital T elephone User Guide November 2001 95 LCD Op erati o n Mes sages Messages There are thre e basic LCD mess age funct ions: ♦ Advisory mes saging enables you to store an i nformati ve message f or LCD tel ephones t hat call your p hone. ♦ Silent mes saging enab les yo u to write a message t hat you can send to busy LCD tele pho[...]

96 Strata CT Digital T elephone User Guide November 2001 Messag es LCD Op er atio n ➤ T o enter/st or e a stati on message ➤ T o set an a dvisory mess age for inc oming calls 1. Press L CD Ms g Select ...or [PDN] + #68 . The LCD Msg Selec t/[PDN] LED flash es. 2. E nter t he two- digit mess age number (10~ 19) to be s tored. The curre nt messag[...]

Strata CT Digital T elephone User Guide November 2001 97 LCD Op erati o n Mes sages ➤ T o cancel an adv isory message that has been set at your st ation ➤ Press L CD Ms g Select ...or [PDN] + #68 + Spkr . The LED goes ou t. If a st atio n message was sent, thi s procedur e does not erase it. ➤ T o set a a dvisory st ation messag e for a remot[...]

98 Strata CT Digital T elephone User Guide November 2001 Messag es LCD Op er atio n Message Notifications W ith an LCD teleph one, you can s et short messages ( up to 32 char acters) that di splay to c allers with LCD telephon es. Any statio n can recor d a me ss age; howe ver , onl y stat ions w ith an LCD a re abl e to se e the s tore d messages.[...]

Strata CT Digital T elephone User Guide November 2001 99 LCD Op erati o n Mes sages ➤ T o r eceive a no tificat ion st ation messag e ➤ Press Msg when your t elephon e Msg LED is fl ashing . ➤ T o cancel the message from t he telephone that set the message Group Notificat ion Stat ion Messaging This fea ture enabl es a sta tion to se t a Call[...]

100 Strata CT Digital T elephone User Guide November 2001 Messag es LCD Op er atio n ➤ T o r eceive a no tificat ion mess age ➤ Press Msg . ➤ T o c a ncel t he m es sage from the te lepho ne th at set t he mes sage ➤ Press [PDN] and dial # 64XXX , where XXX is the [PDN] of the te lephon e that set t he message. 3. Press Page . 4. Dial the o[...]

Strata CT Digital T elephone User Guide November 2001 101 LCD Op erati o n Mes sages Silent Messaging (Bus y Station) An audible t one and a n LCD message ca n be s ent to an LCD s tation t hat is b usy . The busy station can return a message to th e callin g stat ion ’ s LCD. The two stati ons may co ntinue th is proced ure to carry on a “ sil[...]

102 Strata CT Digital T elephone User Guide November 2001 Memos LCD Operatio n Memos Speed Dial Memos Y ou can store n ames (12 charact ers max.) for each of 40 sta tion spe ed dial n umbers. The me mo pad of names ca n be scrol led to se lect the approp riate pa rty . The station mu st be enab led vi a system programming for LCD message memor y . [...]

Strata CT Digital T elephone User Guide November 2001 103 LCD Op erati o n Memos ➤ T o displa y the Speed Di al number and memo ➤ Press Mo de + 8X~X , where X~X is the s peed dial number to be displaye d. ➤ T o dial a Speed Dial number ➤ T o check a spee d dial number 1. When your phon e is idle , press Mode + 8 . 2. E nter S tatio n Spe ed[...]

104 Strata CT Digital T elephone User Guide November 2001 Name /Numbe r Disp lay LCD Op eratio n Timed Reminders See “ T i med Reminders ” on Page 72 . Name/Number Display This feat ure enabl es you to e nter a na me/tit le, tele phone numb er , loca tion, etc. in sys tem memory . This name /title (e.g., Recep tion) dis plays on your statio n ?[...]

Strata CT Digital T elephone User Guide November 2001 105 LCD Op erati o n Nam e/Num ber Disp lay ➤ T o clear name/ number disp lay ➤ T o erase n ame/number displ ay 1. Press [DN] + #620 . Y ou hear con firmation t one, then bus y tone. 2. Press Spkr . Dur ing cl ear: Afte r cle ar: A n ame is d isp laced by message and call f orward se ttings [...]

106 Strata CT Digital T elephone User Guide November 2001 Name /Numbe r Disp lay LCD Op eratio n[...]

Strata CT Digital T elephone User Guide November 2001 107 The Single Digital T elephone Grand T our 4 This cha pter fa miliar ises you with th e control s and i ndicator s locate d on your Strata DKT2001 Digit al SL T . T oshiba digital telephone s inco rporate s tate-of -the-ar t telecommu nication s tech nology and pr ovide a vast arr ay of calli[...]

108 Strata CT Digital T elephone User Guide November 2001 Buttons T he Single Digita l T elephone Grand T our Buttons Strata DKT2 001 telephones come with si x fixed bu ttons ( see Figur e 4 ). The f unctions of each of the buttons a re descr ibed in Ta b l e 1 1 . T wo of the buttons ( Line Line Line Line and Msg Msg Msg Msg ) have LEDs which i nd[...]

Strata CT Digital T elephone User Guide November 2001 109 The Single Di gital T elephone Grand T our LED Indica tors LED Indicators The Lin e butt on h as a n LED t hat fl as hes at var yi ng r at es t o i ndi cate l in e or ca ll st atus (se e T able 12 ). The Msg but ton ’ s LE D ind i cates a mess a ge is w aitin g. T able 1 1 Fixed Button Def[...]

11 0 Strata CT Digital T elep hone User Guide November 2001 V olu m e Cont rols The Single Digital T elephone Grand T our V olume Controls Y our telephone ha s Vo l ▲ / Vo l ▼ buttons to increa se and decrea se ri ng tone and hand set volume levels. Y ou must hold down either bu tton for at least 1/8 secon d for any vo lume cha nge to occur . I[...]

Strata CT Digital T elephone User Guide November 2001 111 Single Line Digital T elephone Features 5 This chapt er expla ins how to u se the fea tures on y our DKT2001 te lephone. Ther e is a Qui ck Referenc e section for ba sic telepho ne use, f ollowed by the feat ures in al phabetic al order . Before Y ou Be gin If you ar e a new user of the St r[...]

11 2 Strata CT Digital T elep hone User Guide November 2001 Before Y ou Begin Single Line Digital T elephone Features Incoming Call Ringing Patterns Y our telephone r inging pat tern is set in sy stem progra mming. Some systems may use t he inter nal call ring patt ern — one seco nd ON, three s econds OFF — for incomi ng outside call s. A disti[...]

Strata CT Digital T elephone User Guide November 2001 11 3 Single Line Digital T elephone Features Quic k Refer ence Quick Reference Making an Internal Cal l Making an Outside Cal l 1. Lift th e handset ...or lif t the hand set and pr ess Line . Y ou hear interna l dial t one. 2. D ial th e desi red st ation numbe r . 1. Lift th e handset ...or lif[...]

11 4 Strata CT Digital T elep hone User Guide November 2001 Quick Ref erence Single Line Digital T elephone Features Making an Outside Ca ll Using ISDN If your St rata CT t elephone s ystem has In tegra ted Servi ces Digital Networki ng (ISDN) feat ures, y ou can make cal ls using this advanced se rvice. See your Sys tem Admini strator regardi ng y[...]

Strata CT Digital T elephone User Guide November 2001 11 5 Single Line Digital T elephone Features Account Code Calls Account Code Calls Account Code s are used for a variety o f reasons , includi ng billi ng, call t racking, and l ine rest rictio n applica tions. The s ystem reco rds th e Account Code s and can pr int the codes and ot her call det[...]

11 6 Strata CT Digital T elep hone User Guide November 2001 Account Code Calls Single Line Digital T e lephone Features V erified Acc ount Codes Some Strat a CT systems ve rify th e numbers ent ered when yo u enter Forced or V olunta ry Account Codes. These are call ed V erif ied Account Codes. V oluntary Acc ount Codes V oluntary Acco unt Codes a [...]

Strata CT Digital T elephone User Guide November 2001 11 7 Single Line Digital T elephone Features Automatic Bu sy Redial (ABR) Automatic Busy Redial (ABR) After re aching a b usy outs ide numbe r , yo u can acti vate ABR so t hat the St rata CT system automati cally redials the number a t regula r interv als. I f the syst em redial s an outsi de n[...]

11 8 Strata CT Digital T elep hone User Guide November 2001 Automatic Call Distribution (ACD) Single Line Digita l T elephone Feature s Automatic Call Distribution (ACD) Y our DKT2001 telephon e must be pr ogrammed f or ACD in order for ACD featur es to wo rk. If you are an ACD age nt or supe rvisor , please ref er to the Strata CT ACD Agent and AC[...]

Strata CT Digital T elephone User Guide November 2001 11 9 Single Line Digital T elephone Features Automatic Callback (ACB) Automatic Callback (ACB ) After re aching a b usy or the Do Not Distur b (DND) mode, you c an set ACB to have th e system cal l you back whe n the ca lled sta tion is no l onger bu sy or in the DND mode . ACB does no t apply t[...]

120 Strata CT Digital T elephone User Guide November 2001 Attendant Co ns ole Callin g Single L ine Digital T elephone Features Attendant Console Call ing Up to four attendant consoles can be ins talled p er syste m. There can be up to thr ee ways to c all the attenda nt console , depend ing upon sys tem programmi ng. ➤ T o call any at tendant co[...]

Strata CT Digital T elephone User Guide November 2001 121 Single Line Digital T elephone Features Backgro und Musi c (BGM) O ver T elephone Sp eakers Background Music (BGM) Over T elephone Speakers BGM over e xtern al spe a kers is cont rolled by th e S yste m Adm inist rator . If BG M is en a bled, you ca n turn it ON/OFF for your individ ual stat[...]

122 Strata CT Digital T elephone User Guide November 2001 Call Forward (CF) Single Line Digital T elephone Features #604 -Busy/No Ans wer Forward s calls im mediately to anot her stat ion wheneve r you are busy on anot her call . Calls al so forw ard if yo u do not answe r within a c ertain t ime (that you design ate). Not a vailabl e from a rota r[...]

Strata CT Digital T elephone User Guide November 2001 123 Single Line Digital T elephone Features Call Forward (CF) ➤ T o cancel Call Forward Call Forward — External This fea ture enables you to for ward new , incoming cal ls to a n umber outsi de of the s ystem. Call Forwa rd- Ext er n al doe s n ot forwar d i nte rnal cal ls or ca ll s t rans[...]

124 Strata CT Digital T elephone User Guide November 2001 Call Forward (CF) Single Line Digital T elephone Features ➤ T o cancel Call Forward- External Remote Call Forward — Exter nal Destination Change If Call Forwar d-Ex terna l mode is se t at your sta ti on, you can change the forw ar din g dest ina tion from a teleph one outsid e of the s [...]

Strata CT Digital T elephone User Guide November 2001 125 Single Line Digital T elephone Features Call Forward (CF) ➤ T o change the de stinatio n number 1. C all in to the S trata C T syste m over an Exchange l ine progr ammed for the DI SA featu re. Y ou hear ring ba ck tone signal, t hen inter nal dial tone for 10 s econds. T ry aga in if you [...]

126 Strata CT Digital T elephone User Guide November 2001 Call Park Orbi ts Sing le Line Digital T e lephone Features Call Park Orbits The Call Pa rk featur e enables you to hold a cal l temporaril y in an orbit (t he area whe re the ca ll is held). Anyo ne can r etrieve th e call from the o rbit usi ng the same o r a dif feren t stati on. There ar[...]

Strata CT Digital T elephone User Guide November 2001 127 Single Line Digital T elephone Features Call Pi cku p ➤ T o r etrieve a parked ca ll fr om any s tation ➤ T o park a cal l and page an other stat ion Call Pickup Y ou can pick up a call tha t is ringing another s tation, a c all plac ed on hold at another s tation, a nd other types of ca[...]

128 Strata CT Digital T elephone User Guide November 2001 Call Pickup Single Line Digital T elephone Fe atures Pick up Calls to a Gr oup Stations may be assi gned in sys tem pro gramming to Pi ckup Groups. As many as 2 0 groups ca n be created to enable you t o easil y pi ck up i ncomi ng (n ew or t ransfer red) or int er nal cal ls tha t ar e ri n[...]

Strata CT Digital T elephone User Guide November 2001 129 Single Line Digital T elephone Features Confe rence Ca lls ➤ T o pick up a call that is ringing i n another gr oup Conference C alls Strata CT enable s you to partici pate in a variety of confer ence call s: ♦ Up to four station s (includ ing your own) may be confe renced on i nternal li[...]

130 Strata CT Digital T elephone User Guide November 2001 Conf eren c e Call s Single Line Digita l T elephone Feature s Step 2: (Optional) Add Mo re Callers to a Conferenc e or T an dem Call 4. If you hear a sin gle tone , voi ce an nounce the call and as k the part y to pick up On inter nal call s, the new pa rty must pi ck up the handset or pres[...]

Strata CT Digital T elephone User Guide November 2001 131 Single Line Digital T elephone Features Excha nge Li ne Queu ing Exchan ge Line Queuin g If all out going Ex change lin es are bus y , the Exchan ge Line Queuing f eature wi ll ring your tele phone when one is availabl e. ➤ T o cancel Excha nge Line Queuing 1. If you he ar busy tone afte r[...]

132 Strata CT Digital T elephone User Guide November 2001 Direct Inward Sy stem Access (DISA) Single Line Digital T elephone Features Direct Inward Sy stem Acce ss (DISA) Outside c allers wi th telep hones that send Dua l-tone Multi -frequen cy (DTMF) tones (push -button dialli ng) ca n call in on E xchange li nes pr ogr ammed for DISA a nd di al s[...]

Strata CT Digital T elephone User Guide November 2001 133 Single Line Digital T elephone Features Direct Inward System Ac cess (DI SA) ➤ T o make an outg oing call with DISA 1. From outsi de the sys tem, call the DISA Excha nge line t elephone number:___ -_____. See the Sys tem Admini strator for this numbe r . 2. Listen f or repet itive ri ngbac[...]

134 Strata CT Digital T elephone User Guide November 2001 Door Phone s Single Line Digita l T elephone Feature s Door Phones Y ou can call a door phone and monitor the immed iate are a surround ing the doo r phone. ➤ T o call/monit or a door phone ➤ T o pick up a d oor phone cal l that is ringing anot her stati on 1. Lift the handset ...or lif [...]

Strata CT Digital T elephone User Guide November 2001 135 Single Line Digital T elephone Features DTMF T one D ialling wi th * and # DTMF T one Dialling with * and # Y ou may have to send * and # DTMF to nes to some d evices or services , such as a voice mail device or compute r output s ervice. Se e your Syst em Administr ator to f ind out whether[...]

136 Strata CT Digital T elephone User Guide November 2001 Messag e W aitin g Single Line Digital T elephone Features Retrieve a Call on Ex clusive Hold Message W aiting If your st ation is idle or busy on a call while anoth er stati on tries t o contact y ou, the call ing stati on can turn on the message wa iting LED on you r tele phone. Y our Mess[...]

Strata CT Digital T elephone User Guide November 2001 137 Single Line Digital T elephone Features Message W ait ing ➤ T o cancel the Message W aiting light Set Message Waiting on Other T elephones After re aching a b usy or u nanswered t elephone e quipped wit h a Messa ge W aiting ind icator , you can set a Me ssage W aiting indicat ion on the c[...]

138 Strata CT Digital T elephone User Guide November 2001 Override Calls Single Line Digital T elephone Features Override C alls Busy Overri de enab les you to send a tone to a bu sy station t o indicat e that a call is waiting. Any statio n can in itiate Busy Overri de. Of f-hook Ca ll Announce is ano ther way to contact a busy stat ion; it let s [...]

Strata CT Digital T elephone User Guide November 2001 139 Single Line Digital T elephone Features Paging An nouncem ents T oll Restrictio n Override Station s can be in dividuall y restr icted fr om making tol l calls. Each stat ion can be a llowed or d enied specifi c area an d of fice c odes, long d istan ce informa tion call s, inter natio nal c[...]

140 Strata CT Digital T elephone User Guide November 2001 Repeat Last Numb er Diall ed Single Line Digital T elephone Features Repe at La st Number Dia lled This feat ure enabl es you to e asily redial the last number call ed. See y our Sys tem Ad minis trator if this fe ature doesn ’ t work . The # button on your tel ephone may have been progr a[...]

Strata CT Digital T elephone User Guide November 2001 141 Single Line Digital T elephone Features Time d R emind ers ➤ T o speed dial call T imed Reminders Y ou can set five separat e reminders at you r station. At the time ( hour and min ute) s et by you, yo ur telephon e beeps . Y ou can set th e reminder to occur o nce or on a daily basis. 5. [...]

142 Strata CT Digital T elephone User Guide November 2001 V oice Ma il Inte grat ion Single Line Digital T elephone Features ➤ T o cancel a T imed Reminder V oice Mail Integrati on This sect ion expla ins how to p rogram your t elephone for Call F orward and messa ge retri eval when using a T oshiba V oice Mail Syste m with you r Strata CT system[...]

Strata CT Digital T elephone User Guide November 2001 143 Single Line Digital T elephone Features Setting Ca ll Forward V oice Mail Id entification Code T o direc t forward ed calls to your mail box — your p ersonal s torage sp ace fo r voice mess ages — and to ensure t hat call ers rece ive you r personal greeti ng, you must store a V oice Mai[...]

144 Strata CT Digital T elephone User Guide November 2001 V oice Mail Mes sage R etrieval Single Line Digital T elephone Features Call Forward T o T oshib a V oice System s By setti ng Call Forwa rd to the T oshiba Stra tagy V oice Mail System on your telephon e, informat ion about the call will aut omaticall y be sen t to the V oice Ma il sy stem,[...]

Strata CT Digital T elephone User Guide November 2001 145 Single Line Digital T elephone Features V oice M ail Mes sage Re trieval ➤ T o r etrieve messages 1. When the Msg Lamp flash es, lift the hands et. 2. Press Msg ...or pres s Line , then Msg ...or pres s #408 ...or pres s Line + #408 . The V oice Mail Sys tem is called an d you ar e automa [...]

146 Strata CT Digital T elephone User Guide November 2001 V oice Mail Mes sage R etrieval Single Line Digital T elephone Features[...]

Strata CT Digital T elephone User Guide November 2001 147 Add-on Module/DSS Console 6 This chapt er provi des an equi pment overv iew of t he follo wing two opti onal u nits and d escribes the featur es buttons and th eir assoc iated LEDs. ♦ Digital Add-on Module (DADM) – a dd 20 feat ure butto ns to 20 00 & 2500-ser ies digi tal telephon e[...]

148 Strata CT Digital T elephone User Guide November 2001 DADM Add-on Modul e/DSS Console ♦ An Exchange l ine LED is gre en when the Exc hange line is in use by the DADM console u ser . It is red if i t is in u se by an other tel ephone use r . Note The button numbers shown in thi s figure are exampl es only and may not r eflect t he numbers on y[...]

Strata CT Digital T elephone User Guide November 2001 149 Add-on Modul e/DSS Console DSS Consol e DSS Consol e The DSS conso le operates al ongside of a digital telephone t o provide the telephone with 60 addi tional featur e buttons. The buttons can be prog rammed for [DSS], Excha nge line a ccess, All Call Pa ge, Night T ransfer , and Station or [...]

150 Strata CT Digital T elephone User Guide November 2001 [DSS] Button Add-on Modul e/DSS Console [DSS] Button The Direct Station Select [ DSS] button c an appear o n both the DADM and DSS Console. Ea ch DSS button i s associa ted with a particular statio n in your t elephone s ystem. It c an be used t o transf er an outside cal l to th e a ssocia [...]

Strata CT Digital T elephone User Guide November 2001 151 Add-on Modul e/DSS Console Feat ures T ransfer to an Idle Station Y ou can trans fer inte rnal or o utsid e calls t o an idle station from ei ther a DSS co nsole or a DADM. ➤ T o transf er a call to an id le stati on Call T ransfer with Camp-on Y ou can transfe r a call to a busy st ation [...]

152 Strata CT Digital T elephone User Guide November 2001 Featur es Add-on Module/DSS Co nsole ➤ T o t rans f e r call to a bu sy st ation Call Answering (Exch ange Line) If your DADM or DSS console i s equipped with a Line bu tton, you c an answer Exc hange line calls from the DADM or DSS c onso le as you woul d f rom a digit al t el eph one. Se[...]

Strata CT Digital T elephone User Guide November 2001 153 Add-on Modul e/DSS Console Feat ures Paging Y ou can make an an nouncement p age to a gr oup of sta tion telepho ne spea kers select ed in syst em programming with All Ca ll P age on the DSS consol e. SD (if pr ogrammed) on either the DSS console o r the DADM can be used fo r page anno uncem[...]

154 Strata CT Digital T elephone User Guide November 2001 Featur es Add-on Module/DSS Co nsole[...]

Strata CT Digital T elephone User Guide November 2001 155 Digital T elephone Access Codes A This appen dix conta ins acces s codes for outside Speed Dial n umbers, Excha nge lines, Paging Gr oup and Paging Zone Codes. Exchange L ine Access Codes Exchange l ines are used when you d ial an out side number . If your telep hone does not have a CO or Li[...]

156 Strata CT Digital T elephone User Guide November 2001 Featur e Access Codes Digital T elephone Access Codes Notes ♦ 9 accesses LCR or a general li ne group . ♦ 801~8 16 acces ses line groups 1 ~16, respe ctively . ♦ #7001~#7200 access es indivi dual li nes 1~200, r espect ively . Feature Acce ss Codes See T able 7 on Page 67 . Paging Acce[...]

Strata CT Digital T elephone User Guide November 2001 157 Digital T elephone Access Co des Paging Access Codes T able 15 Paging Grou ps Paging G roup Acces s Code Pa ging Group A ccess C ode Station G roup A #311 Statio n Group E # 315 Station G roup B #312 Statio n Group F #316 Station G roup C #313 St ation Gr oup G # 317 Station G roup D #314 St[...]

158 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access Code s Digital T elephone Access Codes Speed Dial Access Codes The number of statio n and sys tem speed di al numbers availabl e to you de pends on the size of your company ’ s telephone sys tem. Chec k with you r System Admin istrator to find o ut whic h codes ap ply to [...]

Strata CT Digital T elephone User Guide November 2001 159 Single Line Digital T elephone Access Codes B This appen dix conta ins acces s codes for outside Speed Dial n umbers, Excha nge lines, Paging Gr oup and Paging Zone Codes. Exchange L ine Access Codes Y our system may requ ire that you enter an Exchange line code when you make an outside c al[...]

160 Strata CT Digital T elephone User Guide November 2001 Paging Ac cess Code s Single Line Di gital T elephone Access Code s Paging Access Co des Y our telephone c an be assi gned to page group(s) . T elephone s can be a me mber of more t han one group and e ach group c an have as many as 120 stations . Station users can access ea ch group sepa ra[...]

Strata CT Digital T elephone User Guide November 2001 161 Single Line Digital T elephone Access Code s Speed Di al Acces s Codes Speed Dial Acce ss Code s The number of statio n and sys tem speed di al numbers availabl e to you de pends on the size of your company ’ s telephone sy stem. Che ck with you r System Admi nistrat or to fi nd out whic h[...]

162 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access Code s Sing le Line Di gital T elephone Acc ess Codes[...]

Strata CT Digital T elephone User Guide November 2001 163 Button Labels C All fle xible but tons must be programme d for your telephone in sys tem programmi ng and vary f or individ ual tele phones. I f a button do es not a ppear on yo ur dis play or te lephone ke ystrip l abel, see your Sy stem Administ rato r for but ton ass ignments. The butto n[...]

164 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access Code s Button Label s Auto Callbac k Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that station becomes idle or deactivates DND. Al so used for Exchange line queuing when al l lines are busy . Call Fr wd All [...]

Strata CT Digital T elephone User Guide November 2001 165 Button Labels Speed Di al Acces s Codes Group Pickup Group Pic kup Butto n Press to pick up a call that is rin ging a statio n that belongs to a Pickup Group that your statio n is a me mber of . HS OCA T alkbac k Handse t Off -hook Ca ll Anno unce Butto n Press this key wh ile of f-h ook bus[...]

166 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access Code s Button Label s Park and Page Park/Page Bu tton Press to p ark intern al or ou tside ca ll in o rbit and a nnounc e to other teleph ones or pa ging speakers to retr ieve the p arked ca lls. Par k in Orb it Park Button Press to p ark intern al or ou tside ca lls in an [...]

Strata CT Digital T elephone User Guide November 2001 167 Button Labels Speed Di al Acces s Codes Sub Subaddres s Button Press to e nter a subadd ress on a n ISDN trunk o utgoing call . Te l S e t M u s i c Backgrou nd Music Button Press to t urn Backgro und Mus ic on or off o ver your s tation speaker . T one Dial Select T one Button Press to c ha[...]

168 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access Code s Button Label s[...]

Strata CT Digital T elephone User Guide November 2001 169 Notes to Users Step 1: Safety Approval T os h iba In format ion S ystem ( U.K. ) Ltd d e clare t hat th e Stra ta CT co mpl ie s with the E E C ’ s L VD direct ive, (Dire ctive No. 73 /23/EEC). The product ha s been ass essed and f ound to compl y with EN60950:2000 . The notes listed b elo[...]

170 Strata CT Digital T elephone User Guide November 2001 Safety App roval Notes to Users Any periphe ral appar atus conn ected to the abov e ports mus t have the same EN60950 classif ication. ie. ♦ SEL V por ts must onl y be connect ed to S EL V type ports. ♦ TNV ports must only be co nnected to TNV type port s. 1-3. The s ystem must ha rdwire[...]

Strata CT Digital T elephone User Guide November 2001 171 Notes to Users EMC Compliance The S trata CT is de sign ed to wo rk wi th in the follo wing en viro nment al con ditio ns: ♦ Operatin g temperat ure 0oC to 40 oC ♦ Hum i dity 2 0% to 8 0% 1-5. Lit hium Batt eries Wa r n i ng ! All service personne l are informed t hat Lithium typ e batte[...]

172 Strata CT Digital T elephone User Guide November 2001 T ype Approval Notes to Users Step 3: T ype Approval T os h iba In form at ion S ystem s (UK ), Ltd, (T IU), h ereby decl ares th at the Strat a CT pr oduc t com pl ies with the requiremen ts of t he EC Direct ive 1999/ 5/EC, (ak a Radio & T elecommunic ations T erminal Equipment dir ect[...]

Strata CT Digital T elephone User Guide November 2001 173 Notes to Users Network Planning Informa tion Step 4: Network Planning Information 4-1. Strat a CT T one Plan. T able A3 b elow list s the char acteris tics of the tones and signal s used in Strat a CT . 4-2. Syst em Port to Port losse s. Ta b l e A 3 T ones/Signal to: Fr equency Ca den ce Me[...]

174 Strata CT Digital T elephone User Guide November 2001 Network P lanning In formation Notes to Users T able A4 be low list s the v arious “ t ypical ” transmis sion g ains /loss es when inter -conn e cting the various port types . -V alues i ndicate a transmi ssion los s. 4-3. Loudne ss Rati ng. The table below lis ts the meas ured l oudness[...]

Strata CT Digital T elephone User Guide November 2001 175 Index A about thi s book conventi ons xi how to use th is gui de x organisa tion x relate d documents xii ABR 21 , 117 ACB 22 , 119 access c odes featu re 66 speed dial 158 , 161 using 27 accoun t code calls 18 , 115 emergency ov err ide of for ced a ccount c odes 115 forced a ccount code s [...]

176 Strata CT Digital T elephone User Guide November 2001 Index page 85 Redial 5 Scro ll 85 Spkr 6 volume cont rol 4 , 6 , 109 C call hold 10 9 , 126 , 135 park orbi ts 126 pickup 127 call fo rward 25 , 121 all calls 28 busy ⁄ no answer 30 extern al 32 , 123 fixed 31 modes 26 no answer 29 to voice mail 142 to vo ice sy stem s 80 using the butto n[...]

Strata CT Digital T elephone User Guide November 2001 177 Index overrid e of fo rced accou nt code 18 , 115 emergency r ingdown 48 , 51 exchange l ine access c odes 155 , 159 queuing 131 exclusi ve hold 135 , 136 execu tive over ride 58 , 138 exit fr om any mode 85 externa l paging zo nes 161 F featur e access c odes 66 featur e buttons 8 featu res[...]

178 Strata CT Digital T elephone User Guide November 2001 Index advis ory 96 called s tation 98 group cal led stat ion 99 notifi cations 98 remote calling stat ion 97 silent (busy sta tion) 101 statio n 95 syste m 95 mes sage wa iting 136 other te lephon es 137 mes sage wa iting light on [PDN] 52 on [PhDN/MW] 53 on another tele pho ne 53 messages, [...]

Strata CT Digital T elephone User Guide November 2001 179 Index scroll button 85 secondar y dire ctory number 7 silent messaging ( busy stat ion) 101 single l ine digi tal tel ephone a ccess code s 159 soft key s 85 display 86 how to use 86 making a co nference c all (exa mple) 87 prompts 89 speak erphone 63 speed dial 64 , 140 , 161 access c odes [...]

180 Strata CT Digital T elephone User Guide November 2001 Index[...]