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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Toshiba e-STUDIO16, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Toshiba e-STUDIO16. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
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First and foremost, an user manual of Toshiba e-STUDIO16 should contain:
- informations concerning technical data of Toshiba e-STUDIO16
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Table of contents for the manual
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Page 1
1 Toshiba LAN connected MFPs with N etwork Viewer, ImageVision2000 or SmartLink2000 The Toshiba Network Viewer, ImageVision2000 a nd SmartLink2000 products support the following Toshiba MFPs when connected using a Network Interface Card [NIC]: Toshiba DP120F Toshiba DP125F Toshiba e-STUDIO16 Toshiba e-STUDIO20 Toshiba e-STUDIO25 • TCP/IP is used [...]
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Page 2
2 Depending on whether or not the LAN has a DHCP se rver to automatically assign IP addresses and related items. • Program|Menu Æ INITIAL SETUP Æ NETWORK Æ TCP/IP Æ HOST NAME = “Domain Name” setting defined for device driver in Ne twork Viewer, ImageVision2000 or Sm artLink2000. • Program|Menu Æ INITIAL SETUP Æ NETWORK Æ E-MAIL Æ E-[...]
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Page 3
3 By default the device driver for Tos hiba MFPs connect ed via a LAN will detect the IP being used by the Toshiba MFP each time the driver st arts because the “Determine IP Address every time driver loads” option is selected: So, after detecting the Toshiba MFP during installati on (or entering the IP assi gned to it at that time manually) the[...]
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Page 4
4 1.1.1.3. SUBNET MASK This should be a valid net mask for the local network, e.g. 255.255.255.0. The Network Administrator should be able to tell you what this should be, or you could try running IPCONFIG.EXE on a LAN PC to see what it is set to on the PC – it may be the sam e for the Toshiba MFP. 1.1.1.4. DEFAULT GATEWAY The local network'[...]
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Page 5
5 If you only want to use the Toshiba MFP to se nd faxes from ImageVision2000/Sm artLink2000 and do not have an SMTP server IP to use for sending emails from the Toshiba MFP then set the IP of the PC where ImageVision2000/SmartLink2000’s device driv er for this Toshiba MFP is running. 1.1.3. FTP 1.1.3.1. FTP SERVER LOGIN NAME = “FTP User” set[...]
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Page 6
6 match the FTP SERVER LOGIN NAME and FTP SERVER LOGIN PASSWORD settings on the MFP using the MFP’s front panel: • Program|Menu Æ INITIAL SETUP Æ NETWORK Æ FTP Æ FTP SERVER LOGIN NAME • Program|Menu Æ INITIAL SETUP Æ NETWORK Æ FTP Æ FTP SERVER LOGIN PASSWORD • If you change the FTP SERVER LOGIN NAME or FTP SERVER LOGIN PASSWORD sett[...]
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Page 7
7 Checking Communication Check NIC is receiving power Check the LED indicators on the Toshiba MFP’s NIC: • Green LED is lit while the NIC is properly connected to the LAN • Amber LED blinks while data is being communicated Check the PC where Network Viewer, Imag eVision2000 or Smar tLink2000 will run can “see” the Toshiba MFP At the Netwo[...]
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Page 8
8 • Press ENTER Windows 2000/XP • Start a command prompt: Click “Start, Programs, A ccessories, Command Prom pt” • Type: TELNET 127.0.0.1 25 • Press ENTER If there is no SMTP server running you s hould see a message box saying something like: Could not open a connection to 127.0.0.1 This is good, there is no existing SMTP server running[...]
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Page 9
9 If you don't see this line… • Ensure that the Network Viewer/ImageVision2000/ SmartLink2000’s device driver is running (check the “Devices” folder) • Examine the Windows System Tray for the Networ k Viewer/SmartLink2000 device driver’s icon – it looks like a prin ter on a LAN cable. Double click the icon to open the dr iver?[...]
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Page 10
10 Double click the icon to open the dr iver’s status window then click the “General” tab and make sure it says “Waiting for job …” • Check that no firewall is running on either PC th at prevents connections to port 25 on the Network Viewer/SmartLink2000 PC from the other PC. Type “QUIT” and press ENTER to exit TELNET. Check that [...]
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Page 11
11 what is wrong e.g. “No active device” or “N o device to deliver by sel ected distribution method” might indicate that the device driver is not running – to correct this problem, open “Devices” folder, select the device a nd click the green “S tart” button in the “Devices” folder’s toolbar. 3. If the job fails immediately [...]
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Page 12
12 • Collect the .DEV file from the main Imag eVision2000/SmartLink2000 program files folder named after your device. • Collect a Function List printed by the Toshiba MFP Send all the above to support@wordcraft.com for review. Check can read setup da ta from Toshiba MFP in to Network Viewer/SmartLink2000 1. Start Network Viewer, ImageVision2000[...]
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Page 13
13 7. If the above doesn’t appear or an error such as “Invalid cr edentials for setup” appears: • Check that the INITIAL SETUP Æ NETWORK Æ FTP Æ FTP SERVER LOGIN NAME setting on the Toshiba MFP matche s exactly th e “FTP User” setti ng defined for the device driver. • Check that the INITIAL SETUP Æ NETWORK Æ FTP Æ FTP SERVER LOG[...]
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Page 14
14 e.g. C:Program FilesUnimessage Pro C:Program FilesSmartLink 3. Locate the .DEV file named after the device driver you have defined in Network Viewer/ImageVision2000/SmartLink2000 to communicate with and control the LAN connected Toshiba MFP. 4. Open this file using any availabl e text editor, e.g. Windows NotePad. 5. Add the following two li[...]