Toshiba R850 manual

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A good user manual

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What should a perfect user manual contain?

First and foremost, an user manual of Toshiba R850 should contain:
- informations concerning technical data of Toshiba R850
- name of the manufacturer and a year of construction of the Toshiba R850 item
- rules of operation, control and maintenance of the Toshiba R850 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Toshiba R850 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Toshiba R850, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Toshiba service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Toshiba R850.

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It is mostly in the manuals where we will find the details concerning construction and possibility of the Toshiba R850 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

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Table of contents for the manual

  • Page 1

    User's Manual R850/R840/R830[...]

  • Page 2

    Table of Contents Preface General Precautions Chapter 1 Getting Started Equipment checklist ............................................................................. 1-1 Getting Started ....................................................................................... 1-2 Chapter 2 The Grand Tour The Grand Tour for R850 ...................[...]

  • Page 3

    Video mode .......................................................................................... 3-51 Computer Handling ............................................................................. 3-51 Heat dispersal ...................................................................................... 3-52 Chapter 4 Utilities & Advanced [...]

  • Page 4

    Copyright © 2011 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein. First edition Feb. 2011 Copyright authority for music, movies, computer pr[...]

  • Page 5

    Memory Stick, Memory Stick Duo, Memory Stick PRO, Memory Stick PRO Duo and Memory Stick Micro are trademarks or registered trademarks of Sony Corporation. xD-Picture Card is a trademark of FUJIFILM Corporation. ExpressCard is a trademark of PCMCIA. MultiMediaCard and MMC are trademarks of MultiMediaCard Association. Atheros is a registered trademar[...]

  • Page 6

    2. This device must accept any interference received, including interference that may cause undesired operation. Contact Address: TOSHIBA America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618-1697 Telephone: (949) 583-3000 EU Declaration of Conformity This product is carrying the CE-Mark in accordance with the related Eur[...]

  • Page 7

    product in working environments other than the above mentioned “Residential, commercial and light industry environments”. For example, the following environments are not approved: Industrial Environments (e.g. environments where a mains voltage of 380 V three-phase is used) Medical Environments Automotive Environments Aircraft Environments Any [...]

  • Page 8

    LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// WWW.MPEGLA.COM. Canadian regulatory information (Canada only) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulation of the Canadian Department of Communications. Note that Canadian Departmen[...]

  • Page 9

    The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste. Integrated batteries and accumulators can be disposed of with the product. They will be separated at the recycling centres. The black bar indicates that the product was placed on the market after August 13, 2005. By par[...]

  • Page 10

    Disposing of the computer and the computer's batteries Discard this computer in accordance with applicable laws and regulations. For further information, contact your local government. This computer contains rechargeable batteries. After repeated use, the batteries will finally lose their ability to hold a charge and you will need to replace t[...]

  • Page 11

    Use of controls, adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure. To prevent direct exposure to the laser beam, do not try to open the enclosure. 1. Panasonic System Networks DVD SuperMulti with Double Layer UJ8A2 SERIAL NO. MANUFACTURED: CLASS 1 LASER PRODUCT LASER KLASS 1 Panasoni[...]

  • Page 12

    Precautions CAUTION: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT.” To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest “AUTHORIZED service station.” To prevent direct expo[...]

  • Page 13

    Preface Congratulations on your purchase of this computer. This powerful notebook computer provides excellent expansion capability, includes multimedia functionality, and is designed to provide years of reliable, high-performance computing. This manual tells how to set up and begin using your computer. It also provides detailed information on confi[...]

  • Page 14

    Display ABC Names of windows or icons or text generated by the computer that appear on its display screen are presented in the type face you see to the left. Messages Messages are used in this manual to bring important information to your attention. Each type of message is identified as shown below. Indicates a potentially hazardous situation, whic[...]

  • Page 15

    LCD Model name Short Name 35.6cm (14.0") TECRA R840/Satellite Pro R840/Satellite R840 R840 33.8cm (13.3") PORTÉGÉ R830/Satellite R830 R830 R850/R840/R830 User's Manual xv[...]

  • Page 16

    General Precautions TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the general precautions below and to note the cautions included in the text of the[...]

  • Page 17

    Stress injury Carefully read the Instruction Manual for Safety and Comfort . It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture and lighting that can help reduce physical stress. Heat injury Avoid prolonged phy[...]

  • Page 18

    Chapter 1 Getting Started This chapter provides an equipment checklist, and basic information to start using your computer. Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA. Equipment checklist Carefully unpack your computer, taking care to save the box and [...]

  • Page 19

    TOSHIBA Resolution+ Plug-in For Windows Media Player TOSHIBA eco Utility TOSHIBA Bulletin Board TOSHIBA ReelTime TOSHIBA HW Setup Utility TOSHIBA Value Added Package TOSHIBA Web Camera Application TOSHIBA Face Recognition TOSHIBA HDD Protection TOSHIBA Service Station TOSHIBA PC Health Monitor TOSHIBA Sleep Utility TOSHIBA Fingerprint Utility User&[...]

  • Page 20

    Before you install a device or application, save any data in memory to the hard disk drive or other storage media. Failure to do so may result in the loss of data. Connecting the AC adaptor Attach the AC adaptor when you need to charge the battery or you want to operate from AC power. It is also the fastest way to get started, because the battery p[...]

  • Page 21

    Never place your computer or AC adaptor on a wooden surface, furniture, or any other surface that could be marred by exposure to heat since the computer base and AC adaptor's surface increase in temperature during normal use. Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage. Refer to the encl[...]

  • Page 22

    3. Plug the power cord into a live wall outlet - the Battery and DC IN indicators on the front of the computer should glow. Opening the display The display panel can be opened to a wide range of angles for optimal viewing. While holding down the palm rest with one hand so that the main body of the computer is not raised, slowly lift the display pan[...]

  • Page 23

    Turning on the power This section describes how to turn on the power - the Power indicator will then indicate the status. Please refer to the Monitoring of power condition section in Chapter 5, Power and Power-Up Modes for more information. After you turn on the power for the first time, do not turn it off until you have set up the operating system[...]

  • Page 24

    Starting up for the first time The Windows 7 Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system. When it is displayed, be sure to read the Software License Terms carefully. Turning off the power The power can be turned off i[...]

  • Page 25

    When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled, always completely shut down the computer. This includes turning off any wireless communication functionalities, and cancelling settings that reactivate the computer automatically, such as a timer recording function. Failure [...]

  • Page 26

    Executing Sleep Mode You can also enable Sleep Mode by pressing FN + F3 - please refer to the Hot key functions section in Chapter 3, Operating Basics, for further details. You can enter Sleep Mode in one of three ways: Click Start , point to the arrow icon ( ) and then select Sleep from the menu. Close the display panel. Please note that this feat[...]

  • Page 27

    Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits: Saves data to the hard disk drive when the computer automatically shuts down because of a low battery condition. You can return to your previous working environment immediately when you turn on the computer. Saves power by shutting down the system when the co[...]

  • Page 28

    Restarting the computer Certain conditions require that you reset the computer, for example if: You change certain computer settings. An error occurs and the computer does not respond to your keyboard commands. If you need to restart the computer, there are three ways this can be achieved: Click Start , point to the arrow icon ( ) and then select R[...]

  • Page 29

    Chapter 2 The Grand Tour This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, please refer to the Legal Footnotes section in Appendix C. Please handle your compu[...]

  • Page 30

    Figure 2-1 Front of the computer with display panel closed (R850) 1 3 2 4 5 6 7 1. DC IN indicator 5. Memory media slot indicator 2. Power indicator 6. Wireless communication indicator 3. Battery indicator 7. Wireless WAN/WiMAX indicator 4. Hard Disk Drive/Optical Disc Drive/eSATA indicator DC IN indicator The DC IN indicator normally glows green w[...]

  • Page 31

    Wireless communica- tion indicator The Wireless communication indicator glows orange when the Wireless functions are turned on. Some models are equipped with Wireless functions. Wireless WAN/WiMAX indicator The Wireless WAN/WiMAX indicator glows blue when the Wireless WAN/WiMAX functions are turned on. In some models, the indicator will glow and bl[...]

  • Page 32

    Do not block the cooling vents. Keep foreign metal objects, such as screws, staples and paper clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. External RGB monitor port This port provides 15-pin, analog VGA port. Please refer to Appendix A for i[...]

  • Page 33

    ExpressCard slot This slot allows you to install a single ExpressCard/34 device. Some models are equipped with a ExpressCard slot. Smart Card slot This slot allows you to install a smart card device. Some models are equipped with a Smart Card slot. Right side (R850) The following figure shows the computer’s right side. Figure 2-3 The right side o[...]

  • Page 34

    eSATA/USB combo port One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on the right side of the computer. This port has eSATA (External Serial ATA) function. The port with the icon has Sleep and Charge function. Optical disc drive The computer may be configured with a DVD Super Multi with Double Layer recording drive. 2.[...]

  • Page 35

    Figure 2-4 The back of the computer (R850) 1 1. Battery pack Battery pack The rechargeable lithium-ion battery pack provides power to the computer when the AC adaptor is not connected. For more detailed information on the use and operation of the battery pack please refer to Chapter 5, Power and Power-Up Modes . Legal Footnote (Battery Life) For mo[...]

  • Page 36

    Battery lock Slide the battery lock to release the battery pack ready for removal. Battery release latch Slide and hold this latch into its "Unlock" position in order to release the battery pack for removal. For more detailed information on removing the battery pack please refer to Chapter 5, Power and Power-Up Modes . Docking port This p[...]

  • Page 37

    Figure 2-6 The front of the computer with the display panel open (R850) 2 6 11 12 12 9 3 5 1 6 14 16 7 8 18 13 10 15 17 4 1. Display screen 10. Touch Pad ON/OFF button 2. Web Camera* 11. Fingerprint Sensor* 3. Web Camera LED* 12. Touch Pad control buttons 4. Microphone* 13. Touch Pad 5. Bluetooth antenna, Wireless LAN antennas, Wireless WAN antenna[...]

  • Page 38

    Web Camera LED The Web Camera LED glows when the Web Camera is operating. Web Camera Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger . TOSHIBA Web Camera Application will help you to add var[...]

  • Page 39

    eco button Press this button to launch the TOSHBIA eco Utility. TOSHIBA eco Utility can be used only in Windows ® 7. TOSHIBA Presenta- tion button The TOSHIBA Presentation button has the same functionality as the Connect display button in the Mobility Center. AccuPoint A pointer control device located in the center of the keyboard is used to contr[...]

  • Page 40

    Display hinges The display hinges allow the display panel to be position at a variety of easy-to-view angles. LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power Off/On feature as appropriate. For example, when you close the display panel the computer enters Hibernation Mode and shuts[...]

  • Page 41

    Power indicator The Power indicator normally glows green when the computer is turned on. However, if you turn the computer off into Sleep Mode, this indicator will flash orange - approximately two seconds on, two seconds off - both while the system is shutting down and while it remains turned off. Battery indicator The Battery indicator shows the c[...]

  • Page 42

    Figure 2-8 The left side of the computer (R840) 7 8 6 5 4 1 2 3 1. DC IN 19V jack 5. eSATA/USB combo port 2. Cooling vents 6. Universal Serial Bus (USB 2.0) port 3. External RGB monitor port 7. Microphone jack 4. HDMI out port or DisplayPort* 8. Headphone jack * Provided with some models. Product appearance depends on the model you purchased. DC IN[...]

  • Page 43

    eSATA/USB combo port One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on the left side of the computer. This port has eSATA (External Serial ATA) function. The port with the icon has Sleep and Charge function. Universal Serial Bus (USB 2.0) port One Universal Serial Bus port, which complies to the USB 2.0 standard, is p[...]

  • Page 44

    2.6GB and 5.2GB DVD-RAM media cannot be read from or written to. ExpressCard slot This slot allows you to install a single ExpressCard/34 device. Some models are equipped with a ExpressCard slot. Memory media slot This slot lets you insert an SD™/SDHC™/ SDXC™ memory card, miniSD™/microSD™ Card and MultiMediaCard™. Refer to the Optional [...]

  • Page 45

    Please note that it is not possible to confirm the operation of all functions of all USB devices that are available. In view of this it may be noted that some functions associated with a specific device might not operate properly. Keep foreign metal objects, such as screws, staples and paper clips, out of the Memory media slot, ExpressCard slot, eS[...]

  • Page 46

    Figure 2-11 The underside of the computer (R840) 1 5 2 4 6 3 1. Battery lock 4. Battery release latch 2. Docking port* 5. Memory module slot 3. Battery Pack 6. Cooling vents * Provided with some models. Product appearance depends on the model you purchased. Battery lock Slide the battery lock to release the battery pack ready for removal. Docking p[...]

  • Page 47

    Memory module slot The memory module slot allows for the installation, replacement and removal of additional memory module. 1 GB, 2 GB or 4 GB memory modules can be installed in the computer's two memory slots for a maximum of 8 GB system memory. The actual amount of useable system memory will be less than the installed memory modules. Refer t[...]

  • Page 48

    Figure 2-12 The front of the computer with the display panel open (R840) 3 4 8 12 17 16 16 14 13 2 1 8 9 10 7 6 4 5 7 11 15 18 1. Display screen 10. Keyboard 2. Microphone* 11. TOSHIBA Presentation button 3. Web Camera LED* 12. TOSHIBA eco button 4. Web Camera* 13. Touch Pad 5. Bluetooth antenna, Wireless LAN antennas, Wireless WAN antennas, WiMAX [...]

  • Page 49

    Microphone A built-in microphone allows you to import and record sounds for your application - please refer to the Sound System section in Chapter 3, Operating Basics for more information. Web Camera LED The Web Camera LED glows when the Web Camera is operating. Web Camera Web Camera is a device that allows you to record video or take photographs w[...]

  • Page 50

    LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power Off/On feature as appropriate. For example, when you close the display panel the computer enters Hibernation Mode and shuts itself down and then, when you next open the display, the computer will automatically start up and return you[...]

  • Page 51

    AccuPoint A pointer control device located in the center of the keyboard is used to control the on-screen pointer. Refer to the Using the AccuPoint section in Chapter 3, Operating Basics. Some models are equipped with a AccuPoint. Touch Pad ON/OFF button Press this button to enable or disable the Touch Pad function. Touch Pad control buttons The co[...]

  • Page 52

    DC IN indicator The DC IN indicator normally glows green when power is being correctly supplied from the AC power adaptor. However, If the output voltage from the adaptor is abnormal, or if the computer's power supply malfunctions, this indicator will flash orange. Power indicator The Power indicator normally glows green when the computer is t[...]

  • Page 53

    Left side (R830) The following figures show the computer’s left side. Figure 2-14 The left side of the computer (R830) 1 2 3 4 6 5 1. DC IN 19V jack 4. eSATA/USB combo port 2. Cooling vents 5. Universal Serial Bus (USB 2.0) port 3. External RGB monitor port 6. HDMI out port * Provided with some models. Product appearance depends on the model you [...]

  • Page 54

    Universal Serial Bus (USB 2.0) port One Universal Serial Bus port, which complies to the USB 2.0 standard, is provided on the left side of the computer. HDMI out port HDMI out port can connect with Type A connector HDMI cable. Right side (R830) The following figure shows the computer’s right side. Figure 2-15 The right side of the computer (R830)[...]

  • Page 55

    The integrated sound system provides support for the computer's internal speakers and microphone, as allowing an external microphone and headphones to be connected via the appropriate jacks. Universal Serial Bus (USB 2.0 or 3.0) port One Universal Serial Bus port, which complies to the USB 2.0 or 3.0 standard, is provided on the right side of [...]

  • Page 56

    Please note that it is not possible to confirm the operation of all functions of all USB devices that are available. In view of this it may be noted that some functions associated with a specific device might not operate properly. Keep foreign metal objects, such as screws, staples and paper clips, out of the Memory media slot, ExpressCard slot, eS[...]

  • Page 57

    Figure 2-17 The underside of the computer (R830) 1 2 4 3 5 6 1. Battery lock 4. Battery release latch 2. Docking port* 5. Memory module slot 3. Battery Pack 6. Cooling vents * Provided with some models. Product appearance depends on the model you purchased. Battery lock Slide the battery lock to release the battery pack ready for removal. Docking p[...]

  • Page 58

    Memory module slot The memory module slot allows for the installation, replacement and removal of additional memory module. 1 GB, 2 GB or 4 GB memory modules can be installed in the computer's two memory slots for a maximum of 8 GB system memory. The actual amount of useable system memory will be less than the installed memory modules. Refer t[...]

  • Page 59

    Figure 2-18 The front of the computer with the display panel open (R830) 13 11 12 12 10 2 1 17 16 15 3 6 5 7 8 4 14 18 9 1. Display screen 10. Touch Pad ON/OFF button 2. Web Camera* 11. Fingerprint Sensor* 3. Web Camera LED* 12. Touch Pad control buttons 4. Bluetooth antenna, Wireless LAN antennas, Wireless WAN antennas, WiMAX antennas (not shown)*[...]

  • Page 60

    Web Camera Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger . TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph. Enables the transmission o[...]

  • Page 61

    eco button Press this button to launch the TOSHIBA eco Utility. TOSHIBA eco Utility can be used only in Windows ® 7. Microphone A built-in microphone allows you to import and record sounds for your application - please refer to the Sound System section in Chapter 3, Operating Basics for more information. Touch Pad ON/OFF button Press this button t[...]

  • Page 62

    LCD Sensor switch This switch senses when the display panel is either closed or opened and activates the Panel Power Off/On feature as appropriate. For example, when you close the display panel the computer enters Hibernation Mode and shuts itself down and then, when you next open the display, the computer will automatically start up and return you[...]

  • Page 63

    SSD is a large-capacity storage media which uses Solid-State Memory in place of a magnetic disk of the hard disk. Under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, the SSD may be vulnerable to data retention errors. Legal Footnote (Hard Disk Drive (HDD) Capacity) For more information regarding Hard Disk Dri[...]

  • Page 64

    Graphics controller The graphics controller maximizes display performance. Legal Footnote (Graphics Processing Unit ("GPU")) For more information regarding Graphics Processing Unit ("GPU"), please refer to the Legal Footnotes section in Appendix C. Intel ® Display Power Saving Technology (R850 & R840) Intel GPU model may in[...]

  • Page 65

    The Display Power Saving Technology feature is enabled at factory default. If you want to disable this feature, you can disable it. The Display Power Saving Technology feature can be disabled in the Intel ® Graphics and Media Control Panel. You can access this control panel in one of the following ways: Click Start -> Control Panel . Select Lar[...]

  • Page 66

    Chapter 3 Operating Basics This chapter describes the basic operations of your computer, highlights the precautions that should be taken when using it. TOSHIBA Dual Pointing Device Some models are equipped with a dual point system: a Touch Pad and an AccuPoint pointing stick. Using the Touch Pad To use the Touch Pad, simply touch and move your fing[...]

  • Page 67

    Two buttons above the Touch Pad work in the same way with the AccuPoint as they do with the Touch Pad. Refer to the Using the Touch Pad section for details. Some models are equipped with an AccuPoint. AccuPoint precautions Certain conditions can affect the on-screen pointer when using AccuPoint. For example, the pointer may travel contrary to AccuP[...]

  • Page 68

    The number of keys available on your keyboard will depend on which country/region your computer is configured for, with keyboards being available for numerous languages. In use there are six different types of keys, specifically typewriter keys, function keys, soft keys, Hot keys, Windows special keys and the keypad overlay. Never remove the key ca[...]

  • Page 69

    the FN key, those keys marked with icons also execute specific functions on the computer. Soft keys: FN key combinations The FN (function) is used in combination with other keys to form soft keys. Soft keys are key combinations that enable, disable or configure specific features. Please note that some software may disable or interfere with soft-key[...]

  • Page 70

    2. Select the desired option. The selected Card is displayed full-size with its available options below it. All other Cards are again hidden from view. 3. Click the desired option. To use a Hot Key Card using a hot key: 1. Press and hold the FN key. 2. Press the hot key associated with the desired function. The associated hot key card appears at th[...]

  • Page 71

    If no wireless communication device is installed, no dialog box will appear. Touch Pad Pressing FN + F9 enables or disables the Touch Pad function. Zoom Pressing FN + Space changes the display resolution. ODD Pressing FN + TAB ejects the disc tray. Reduce Pressing FN + 1 reduces the icon size on the desktop or the font sizes within one of the suppo[...]

  • Page 72

    their front edge. The overlay provides the same function as the numeric keypad on a standard 104/105-key enhanced keyboard. Turning on the overlays The numeric keypad overlay can be used for numeric data input or cursor and page control. Arrow Mode To turn on Arrow Mode, press FN + F10 - the Arrow Mode indicator lights and you are able to access cu[...]

  • Page 73

    Generating ASCII characters Not all ASCII characters can be generated using normal keyboard operation, but you are able to generate these characters using their specific ASCII codes. 1. Hold down ALT with the overlay on or ALT + FN with overlay off. 2. Using the overlay keys, type the ASCII code of the character you require. 3. Release ALT or ALT +[...]

  • Page 74

    Figure 3-6 Swipe the finger 1 1 1. Sensor Avoid swiping with your finger stiff or pressed too hard onto the sensor, and take care to ensure that the center of the fingerprint is touching the sensor before swiping. Either of these conditions may cause fingerprint reading to fail. Check the center of the fingerprint whorl before swiping and then ensu[...]

  • Page 75

    Clean the sensor with a lint-free cloth - do not use detergent or any other chemicals to clean the sensor. Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate Soaked or swollen finger, for example as may occur after taking a bat[...]

  • Page 76

    Fingerprint utility limitations TOSHIBA does not guarantee that the fingerprint utility technology will be completely secure or error-free, or that it will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of the fingerprint software. The fingerprint sensor compare[...]

  • Page 77

    It is strongly recommended that you register 2 or more fingerprints. You cannot enroll the same fingerprint more than once, even on a different user account. Delete the Fingerprint Data Saved fingerprint data is stored in special non-volatile memory inside the fingerprint sensor. Therefore, if you give the computer to someone else, or dispose of it[...]

  • Page 78

    Windows Logon via Fingerprint Authentication In place of the usual Windows logon by ID and password, fingerprint authentication also allows logon to Windows. This is useful especially when many users are using the PCs, as user selection can be skipped. Fingerprint Authentication Procedure 1. Start up the computer. 2. The Logon Authorization screen [...]

  • Page 79

    Overview about Fingerprint Single Sign-on feature This is a feature that allows the user to complete the authentication for both the User/BIOS Password (and, if applicable, the HDD (Hard Disk Drive) Password) and logging onto Windows using only one fingerprint authentication when booting up. It is necessary to register the User/BIOS Password and Wi[...]

  • Page 80

    Optical disc drives The computer may be installed with an Optical Disc Drive. When the computer is accessing an optical disc, an indicator on the drive glows. Some models are equipped with an optical disc drive. Formats The drives support the following formats. DVD Super Multi drive Double Layer The drive supports the following formats: CD-ROM, DVD[...]

  • Page 81

    2. Grasp the disc tray gently and pull until it is fully opened. Figure 3-7 Pressing the eject button and pulling the disc tray open (R830) 1 2 1. Disc tray 2. Eject button R850/R840/R830 User's Manual 3-16[...]

  • Page 82

    3. Lay the disc, label side up, in the disc tray. Figure 3-8 Inserting a disc (R830) 1 1. Laser lens When the disc tray is fully opened, the edge of the computer will slightly cover the disc tray. Therefore, you will need to turn the disc at an angle when you place it in the disc tray. After seating the disc, however, make sure it lies flat. Do not[...]

  • Page 83

    Do not press the eject button while the computer is accessing the media drive. Wait for the optical disc drive indicator to go out before you open the disc tray. Also, if the disc is spinning when you open the disc tray, wait for it to stop before you remove it. 1. To pop the disc tray partially open, press the eject button. Gently pull the disc tr[...]

  • Page 84

    Writable discs This section describes the types of writable discs. Check the specifications of your drive to see the types of discs it can write. Use TOSHIBA Disc Creator to write compact discs. CDs CD-R discs can be written only once. The recorded data cannot be erased or changed. CD-RW discs including multi speed CD-RW discs, high-speed CD-RW dis[...]

  • Page 85

    Any change or loss of the recorded contents of media that may be caused by writing or rewriting with this product, or for any business profit loss or business interruption that may be caused by the change or loss of the recorded contents. Damage that may be caused by using third party equipment or software. Given the technological limitations of cu[...]

  • Page 86

    DVD-RW: DVD Specifications for Recordable Disc for Version 1.1 or version 1.2 Victor Company of Japan, Ltd. (JVC) (for 2x, 4x and 6x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 2x, 4x and 6x speed media) DVD+RW: MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x and 8x speed media) DVD-RAM: (DVD Super Multi drive only) DVD Specifications for DVD-RAM[...]

  • Page 87

    If the media is of poor quality, or is dirty or damaged, writing or rewriting errors may occur. Set the computer on a level surface and avoid places subject to vibration such as airplanes, trains or cars. In addition, do not use the computer on an unstable surface such as a stand. Keep mobile phones and other wireless communication devices away fro[...]

  • Page 88

    When you back up a DVD disc, be sure that the source drive supports recording to DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW media - if this is not the case then the source disc might not be backed up correctly. When you back up a DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW disc, be sure to use the same type of disc. You cannot partia[...]

  • Page 89

    Use DVD-Video discs with a region code which is either "the same as the factory default setting" (if applicable) or "ALL". Do not playback video while watching or recording television programs using other applications. Doing so may cause DVD-Video playback or television program recording errors. In addition, if prescheduled reco[...]

  • Page 90

    If the DVD-Video image is not displayed on an external display or television, stop the TOSHIBA VIDEO PLAYER, and change the screen resolution. To change the screen resolution, click Start -> Control Panel -> Appearance and Personalization -> Display -> Adjust resolution . However, video cannot be output to some external displays and tel[...]

  • Page 91

    Only some models are equipped with both Wireless LAN and Bluetooth functions. Do not use the Wireless LAN (Wi-Fi) or Bluetooth functionalities near a microwave oven or in areas subject to radio interference or magnetic fields. Interference from a microwave oven or other source can disrupt Wi-Fi or Bluetooth operation. Turn all wireless functionalit[...]

  • Page 92

    Setting 1. Please make sure that the Wireless Communication function is on. 2. Click Start -> Control Panel -> Network and Internet -> Network and Sharing Center . 3. Click Set up a new connection or network . 4. Follow the wizard. You will need the name of the wireless network together with security settings. Consult the documentation acc[...]

  • Page 93

    The range of the wireless signal is related to the transmit rate of the wireless communication. Communications at lower transmit range may travel larger distances. The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high-density materials. Range is also impacted due to "obstacles" [...]

  • Page 94

    This Bluetooth Stack is based on the Bluetooth Version 1.1/1.2/2.0+EDR/ 2.1+EDR/3.0/3.0+HS specification, depending on the model you purchased. However, TOSHIBA cannot confirm the compatibility between any computing products and/or other electronic devices that use Bluetooth, other than TOSHIBA notebook computers. Release Notes related to the Bluet[...]

  • Page 95

    LAN cable types The computer must be configured properly before connecting to a LAN. Logging onto a LAN using the computer’s default settings could cause a malfunction in LAN operation. Check with your LAN administrator regarding set-up procedures. If you are using Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T), be sure to connect wi[...]

  • Page 96

    3. Plug the other end of the cable into a LAN hub connector or router. Check with your LAN administrator and hardware or software vendor before using or configuring a network connection. Optional devices Optional devices can expand the computer's capabilities and its versatility. This section describes the connection or installation of the fol[...]

  • Page 97

    2. Grasp the Dummy card and draw it. 3. Insert the ExpressCard into the ExpressCard slot on the hand side of the computer. 4. Press the ExpressCard gently to ensure a firm connection is made. Figure 3-11 Inserting the ExpressCard (R830) 2 1 1. ExpressCard slot 2. ExpressCard 5. After inserting the ExpressCard you should refer to its documentation a[...]

  • Page 98

    Your computer supports ISO7816-3 asynchronous cards (support protocols are T=0 and T=1) with a working voltage of 5V. Inserting a Smart Card The Smart Card slot is located on the side of the computer. The Windows hot-install feature allows you to insert a Smart Card while the computer is turned on. To install a Smart Card, follow the steps as detai[...]

  • Page 99

    Memory media slot The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants. Keep foreign objects out of the memory media slot. Never allow metal objects, such as screws, s[...]

  • Page 100

    SD, SDHC and SDXC memory cards appear the same externally. However, the logo on memory cards is different, so pay careful attention to the logo when purchasing. The SD memory card logo is ( ). The SDHC memory card logo is ( ). The SDHC memory card logo is ( TM ). The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory ca[...]

  • Page 101

    The card is designed so that it can be inserted only one way. Do not try to force the card into the slot. Do not leave a card partially inserted in the slot. Press the card until you hear it click into place. Memory card care Set the write-protect switch to the lock position, if you do not want to record data. Memory cards have a limited lifespan, [...]

  • Page 102

    Figure 3-13 Inserting a memory media (R830) 2 1 1. Memory media slot 2. Memory media Make sure memory media is oriented properly before you insert it. If you insert the media in wrong direction, you may not be able to remove it. When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, wh[...]

  • Page 103

    Additional memory module You can install additional memory into the computer in order to increase the amount of system memory that is available. This section describes how to install and remove optional memory modules. You should place a mat beneath the computer in order to prevent the computer's lid from becoming scratched or damaged when you[...]

  • Page 104

    2. Remove the AC adaptor and all cables and peripherals connected to the computer. 3. Close the display panel. 4. Turn the computer upside down and remove the battery pack (refer to Replacing the battery pack section in Chapter 5, Power and Power-Up Modes, if required). 5. Loosen the screw(s) securing the memory module cover in place - please note [...]

  • Page 105

    7. Align the notch of the memory module with that of the memory slot and gently insert the module into the slot at about a 30 degree angle before holding it down until the latches on either side snap into place. Figure 3-15 Seating the memory module (R830) 2 1 3 1. Notch 3. Slot A 2. Slot B Never allow metal objects, such as screws, staples and pap[...]

  • Page 106

    8. Seat the memory module cover in place and secure it with the screw(s). Take care to ensure that the memory module cover is firmly closed. Figure 3-16 Seating the memory module cover (R830) 1 2 1. Memory module cover 2. Screws 9. Install the battery pack - refer to Replacing the battery pack section in Chapter 5, Power and Power-Up Modes, if requ[...]

  • Page 107

    8. Grasp the module by its edges and remove it from the computer. If you use the computer for a long time, the memory modules and the circuits locating close to the memory modules will become hot. In this case, let them cool to room temperature before you replace them. Or you will get burnt if you touch any of them. Do not touch the connectors on t[...]

  • Page 108

    2. Connect the monitor cable to the External RGB monitor port. Figure 3-18 Connecting the monitor cable to the External RGB monitor port (R830) 1 2 1. External RGB monitor port 2. Monitor cable There are no fastening screws for an external monitor cable on this computer's External RGB monitor port. However, external monitor cables which have c[...]

  • Page 109

    As the port operation of all HDMI (High-Definition Multimedia Interface) monitors have not been confirmed, some HDMI monitors may not function properly. Connecting the HDMI out port 1. Plug one end of the HDMI cable into the HDMI out port of the HDMI device. 2. Plug the other end of the HDMI cable into the HDMI out port on your computer. Figure 3-1[...]

  • Page 110

    When you change the display output device by hot key like FN + F5 , the playback device may not switch automatically. In this case, in order to set the playback device to the same device as the display output device, please adjust the playback device manually by the following steps: 1. Click Start -> Control Panel -> Hardware and Sound -> [...]

  • Page 111

    Display mode at List All Modes HD Format 720 by 480, True Color (32bit), 60Herts 480p The above display mode is a typical HDMI display mode. The selectable display modes will vary for different HDMI monitors. DisplayPort Some models are equipped with a DisplayPort. This port enables you to connect an external monitor. Connecting the DisplayPort 1. [...]

  • Page 112

    Make sure the connector is properly aligned with the socket. Do not try to force the connection, doing so can damage the connecting pins. Figure 3-20 Connecting an eSATA cable to the eSATA/USB combo port (R830) 1 2 1. eSATA/USB combo port 2. eSATA cable A connected eSATA device may not be recognized if it is connected to the computer's eSATA/U[...]

  • Page 113

    TOSHIBA Hi-Speed Port Replicator II In addition to the ports available on the computer, the TOSHIBA Hi-Speed Port Replicator II also provides several kinds of ports. The TOSHIBA Hi-Speed Port Replicator II connects directly to the docking interface on the underside of the computer. The AC adaptor connects the TOSHIBA Hi-Speed Port Replicator II to [...]

  • Page 114

    Figure 3-21 Security lock (R830) 1 1. Security lock slot Optional TOSHIBA Accessories You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use. For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer: Memory Kit 1 GB, 2[...]

  • Page 115

    To launch the Volume Mixer utility, right click on the speaker icon on the Taskbar, and select Open Volume Mixer from the sub menu. To adjust the volume level of speakers or headphones, move the Speakers slider. To adjust the volume level of an application that you are using, move the slider for the corresponding application. Microphone Level Follo[...]

  • Page 116

    Power Management The audio controller in your computer can be turned off when the audio function is not used. To adjust the configuration of audio power management, click the Power Management button . When audio power management is enabled, the circle button at the upper left of the Power Management is blue and convex. When audio power management i[...]

  • Page 117

    You can clean the display screen by spraying a small amount of glass cleaner onto a soft, clean cloth and then wiping the screen gently with the cloth. Never spray cleaner directly onto the computer or let liquid run into any part of it. Never use harsh or caustic chemical products to clean the computer. Moving the computer While the computer is de[...]

  • Page 118

    When the processor's temperature falls within normal range, the fan will be turned off and the processor operation returned to its standard speed. If the processor's temperature reaches an unacceptably high level with either setting, the computer automatically shuts down to prevent any damage. In this instance all unsaved data in memory w[...]

  • Page 119

    Chapter 4 Utilities & Advanced Usage This chapter describes the utilities and special features in this computer, and the advanced usage of some utilities. Utilities and Applications This section describes the pre-installed utilities that come with the computer and details how to start them. For further information on their operation, you may re[...]

  • Page 120

    TOSHIBA Accessibili- ty The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the TOSHIBA Hot-key functions. In use, the utility allows you to make the FN key "sticky", that is you can press it once, release it, and they press one of the Function keys in order to access its specific function. [...]

  • Page 121

    TOSHIBA VIDEO PLAYER This software is provided for playback of Video. It has an on-screen interface and functions. Click Start -> All Programs -> TOSHIBA VIDEO PLAYER -> TOSHIBA VIDEO PLAYER . For details on how to use TOSHIBA VIDEO PLAYER, see the help file. Bluetooth Stack for Windows by Toshiba This software enables communication betwee[...]

  • Page 122

    TOSHIBA Disc Crea- tor You can create discs in a number of formats including audio discs that can be played on a standard disc player, and data discs which can store copies of the files and folders on your computer's hard disk drive. This software can be used on models with an optical disc drive. To start this utility, click Start -> All Pr[...]

  • Page 123

    TOSHIBA Bulletin Board Bulletin Board is a convenient place to pin things to visually organize in a fun and creative way. Simply drag and drop your favorite pictures, files or notes to pin them on the Board. You can use it to create thumbnail shortcuts, reminders, to-do list and so on according to your personal style. To access this utility, click [...]

  • Page 124

    2. Set the TPM in the Security tab to Enabled 3. Press the F10 key. 4. Press the Y key to accept the changes. The computer will restart. In order to change theTPM setting when the Hide TPM setting is currently set to Yes, switch the Hide TPM setting from Yes to No . Special features The following features are either unique to TOSHIBA computers or a[...]

  • Page 125

    Keypad overlay A ten-key numeric keypad is integrated into the keyboard. Please refer to the Keypad overlay section in Chapter 3, Operating Basics, for information on using this feature. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer. Instant security A specific [...]

  • Page 126

    Hibernation Mode This feature lets you turn off the power to the computer without exiting from your software. The contents of main memory are automatically saved to the hard disk drive so that when you next turn the power on again, you can continue working right where you left off. Refer to the Turning off the power section in Chapter 1, Getting St[...]

  • Page 127

    Sleep and Charge Your computer can supply USB bus power (DC5V) to the USB port even when the power of the computer is turned OFF. "Power OFF" includes Sleep Mode, Hibernation Mode or shutdown state. This function can be used for ports that support the Sleep and Charge function (hereinafter called "compatible ports"). Compatible [...]

  • Page 128

    Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Starting the TOSHIBA Sleep Utility To start the utility, click Start -> All Programs -> TOSHIBA -> Utilities -> Sleep Utili[...]

  • Page 129

    TOSHIBA Face Recognition does not guarantee the correct identification of a user. Changes to the likeness of a registrant, such as hair style changes, wearing a cap, or wearing glasses may effect the recognition rates when such changes occur after the registrant had registered. TOSHIBA Face Recognition may incorrectly recognize faces that are simil[...]

  • Page 130

    The Management screen is displayed for a logged-in user whose face has already been registered. 2. Click Run as administrator in lower left of the Management screen, and then click the Register button. The Registration screen is displayed. If you wish to practice, click on the Next button in the Registration screen. If you do not wish to practice, [...]

  • Page 131

    3. Click the Delete button. "You are about to delete the user data. Would you like to continue?" will be displayed on the screen. If you do not want the data to be deleted, click the No button and you will then be returned to the Management screen. Clicking on the Yes button will remove the selected user from the Management screen. How to[...]

  • Page 132

    7. Verification will be performed. If the authentication is successful, the image data taken in step 6 will be faded in and placed over one another. If an error occurs during authentication, you will be returned to the Select Tiles screen. 8. The Windows Welcome screen will be displayed, and will be logged in automatically to Windows. If authentica[...]

  • Page 133

    Delete (button) Click this button to delete a registered password. Before you can delete a password, you must first enter the current password correctly. Please use BIOS Setup to change or delete the HDD Passwords or to set the HDD Master Password. To start BIOS Setup: 1. Turn on the computer. 2. Press the F2 key when the TOSHIBA Leading Innovation[...]

  • Page 134

    Set, delete or change the Supervisor Password. Specify restrictions for general users. Starting the computer by password If you have already registered a password, there are several ways to start the computer: Swipe your fingerprint on the sensor if you have already registered the fingerprint with the Fingerprint utility and enabled Fingerprint Sys[...]

  • Page 135

    OK Accepts your changes and closes the HW Setup window. Cancel Closes the window without accepting your changes. Apply Accepts all your changes without closing the HW Setup window. General This window displays the BIOS/EC version and contains two buttons : Default and About . Default Return all HW Setup values to the factory settings. About Display[...]

  • Page 136

    Dynamically Switcha- ble The processor's power consumption and automatic clock speed switching functions are enabled - in use the processor's operation is automatically switched when necessary (default). Always High The processor's power consumption and automatic clock speed switching functions are disabled - in use the processor wil[...]

  • Page 137

    If a Supervisor Password has been set, manual boot device selection functions may be restricted. The boot device selection methods described above will not change the boot priority settings that have been configured in HW Setup. In addition, if you press a key other than one of those listed, or if the selected device is not installed, the system wi[...]

  • Page 138

    Disabled Disables the Wake-up on Keyboard function. (Default) LAN Wake-up on LAN This feature lets the computer's power be turned on from shutdown when it receives a wake-up packet (Magic packet) from the LAN. Do not install or remove a memory module while Wake-up on LAN is enabled. The Wake-up on LAN function consumes power even when the syst[...]

  • Page 139

    Disabled Disabled Disables the USB Legacy Emulation. SATA This feature allows you to set conditions for SATA. eSATA This feature allows you to enable/disable the eSATA port. Enabled Enables the eSATA port (Default). Disabled Disables the eSATA port in order to save power. SATA Interface setting This feature allows you to set SATA interface setting.[...]

  • Page 140

    This information is used to identify and provide a notification of system conditions which may effect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may also use this information for quality a[...]

  • Page 141

    Using the Hard Disk Drive (HDD) Protection This computer has a function for reducing the risk of damage on the hard disk drive. Using an acceleration sensor built into the computer, TOSHIBA HDD Protection detects vibration shocks and similar signs of movement of the computer, and automatically moves the Hard Disk Drive head to a safe position to re[...]

  • Page 142

    Detection Level This function can be set to four levels. The sensitivity levels in which vibrations, impacts and their similar signs are detected can be set to OFF, 1, 2 and 3 in ascending order. Level 3 is recommended for better protection of the computer. However, when the computer is used in a mobile environment or in other unstable conditions, [...]

  • Page 143

    HDD Protection Message Specify whether to display a message when TOSHIBA HDD Protection is active. This function does not work when the computer is booting, in Sleep Mode, in Hibernation Mode, in transition to Hibernation Mode, recovering from Hibernation Mode, or powered off. Do not subject the computer to vibration or impact while the function is[...]

  • Page 144

    Creating Recovery Media This section describes how to create Recovery Media. Be sure to connect the AC adaptor when you create Recovery Media. Be sure to close all other software programs except the Recovery Media Creator. Do not run software such as screen savers which can put a heavy load on the CPU. Operate the computer at full power. Do not use[...]

  • Page 145

    5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button. Restoring the pre-installed software from your created Recovery Media If the pre-installed files are damaged, you are able to either use the Recovery Media you have created or the hard disk drive recovery process to res[...]

  • Page 146

    If you have not created "Recovery Media", please contact TOSHIBA support for assistance. Restoring the pre-installed software from the Recovery hard disk drive A portion of the total hard disk drive space is configured as a hidden recovery partition. This partition stores files which can be used to restore pre-installed software in the ev[...]

  • Page 147

    Computer LCD Yes RGB Yes DisplayPort Yes DisplayPort Model With TOSHIBA Hi-Speed Port Replicator II: Computer LCD Yes Yes Yes - - RGB - - - - - DisplayPort Yes Yes Yes Yes Yes Replicator RGB Yes - - Yes Yes HDMI - Yes - Yes - DisplayPort - - Yes - Yes HDMI Model With TOSHIBA Hi-Speed Port Replicator II: Computer LCD Yes Yes - RGB - - - HDMI Yes - Y[...]

  • Page 148

    Chapter 5 Power and Power-Up Modes The computer's power resources include the AC adaptor, battery pack and any internal batteries. This chapter provides details on making the most effective use of these resources, and includes information on charging and changing batteries, tips for saving battery power, and information on the different power-[...]

  • Page 149

    Power on Power off (no operation) AC adaptor not connected Battery charge is above low battery trigger point • Operates • LED: Battery off DC IN off Battery charge is below low battery trigger point • Operates • LED: Battery flashes orange DC IN off Battery charge is exhausted Computer shuts down No battery installed • No operation • LE[...]

  • Page 150

    temperature falls to a normal range, charging will resume - this process will occur regardless of whether the computer's power is on or off. DC IN indicator Check the DC IN indicator to determine the power status with the AC adaptor connected - the following indicator conditions should be noted: Green Indicates the AC adaptor is connected and [...]

  • Page 151

    Before you remove the battery pack, save your data and shut down the computer, or place the computer into Hibernation Mode. Please be aware that, when placing the computer into Hibernation Mode, the contents of memory will be saved to the hard disk drive, although for safety sake, it is best to also save your data manually. Real Time Clock (RTC) ba[...]

  • Page 152

    Charge the battery pack only in an ambient temperature between 5 and 35 degrees Celsius. Otherwise, the electrolyte solution might leak, battery pack performance might deteriorate and the battery life might be shortened. Never install or remove the battery pack without first turning off the power and disconnecting the AC adaptor. Never remove the b[...]

  • Page 153

    Charging Time (hours) for R830/R840 series Battery type Power off Power on Battery pack (66Wh, 6 cell) about 5 about 5 ~15 Battery pack (93Wh, 9 cell) about 5 about 5 ~21.5 RTC battery Doesn’t charge about 10 Battery charging notice The battery may not begin charging immediately under the following conditions: The battery is extremely hot or cold[...]

  • Page 154

    You should wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time. This is because the computer needs this time to check the battery's remaining capacity and then calculate the remaining operating time, based on this together with the current power consumption. Please be aware that the actu[...]

  • Page 155

    Retention Time for R850 series Battery type Sleep Mode Shut Down Mode Battery pack (48Wh, 6 cell) about 4 days about 75 days Battery pack (66Wh, 6 cell) about 5 days about 100 days RTC battery about 30 days about 30 days RTC battery (High Capacity) about 90 days about 90 days Retention Time for R840 series Battery type Sleep Mode Shut Down Mode Bat[...]

  • Page 156

    3. Operate the computer on battery power for five minutes. If you find that the battery pack has at least five minutes of operating time, continue operating until the battery pack is fully discharged, however, if the Battery indicator flashes or there is some other warning to indicate a low battery condition, go to Step 4. 4. Connect the AC adaptor[...]

  • Page 157

    2. Turn the computer's power off - ensure that the Power indicator is off. 3. Remove all cables and peripherals that are connected to the computer. 4. Close the display panel and turn the computer upside down. 5. Slide the battery lock into its unlocked ( ) position. 6. Slide and hold the battery release latch to disengage the battery pack and[...]

  • Page 158

    Windows utilities You can configure various settings associated with both Sleep Mode and Hibernation Mode within the Power Options (to access it, Start -> Control Panel -> System and Security -> Power Options ). Hot keys You can use the FN + F3 hot key to enter Sleep Mode or FN + F4 to enter Hibernation Mode. Panel power on/off You can set[...]

  • Page 159

    Chapter 6 Troubleshooting TOSHIBA have designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause. All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place. Problem s[...]

  • Page 160

    Check all cables to ensure they are correctly and firmly attached to the computer - loose cables can cause signal errors. Inspect all connecting cables for loose wires and all connectors for loose pins. Check that your disc media is correctly loaded. Always try to make detailed notes of your observations and keep them in a permanent error log - thi[...]

  • Page 161

    Hardware If you cannot find a software problem, you should then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and peripheral[...]

  • Page 162

    indicator is glowing, the computer is connected to a live external power source. Hardware and system checklist This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas: Power Keyboard Internal display panel Hard disk drive Optical Disc Drive ExpressCard Smart Card [...]

  • Page 163

    AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN indicator. Please refer to Chapter 5, Power and Power-Up Modes for further information. Problem Procedure AC adaptor doesn’t power the computer ( DC IN indicator does not glow green) Check the connections to make sure that t[...]

  • Page 164

    Problem Procedure Battery doesn’t charge when the AC adaptor is attached ( Battery indicator does not glow orange). If the battery is completely discharged, it will not begin charging immediately, in these instances you should wait a few minutes before trying again. If the battery still does not charge, you should check that the power outlet the [...]

  • Page 165

    Real Time Clock Problem Procedure The following message is Displayed on the screen: RTC Power Failure. Check system. Then press [F2] key. The charge in the Real Time Clock (RTC) battery has run out - you will need to set the date and time in the BIOS setup application by using the following steps: 1. Turn on the computer. 2. Press the F2 key when t[...]

  • Page 166

    Problem Procedure No display Press the FN + F5 hot keys to adjust the display priority, and to make sure it is not set for output to an external monitor. Markings appear on the computer's display panel. These marks may have come from contact with the keyboard and Touch Pad while the display panel has been closed. You should try to remove the m[...]

  • Page 167

    Problem Procedure You cannot access a disc in the drive. Make sure the drive’s disc tray is securely closed. Press gently until it clicks into place. Open the disc tray and make sure the disc is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the disc. Make sure [...]

  • Page 168

    Problem Procedure Smart Card error occurs Remove the Smart Card from the computer, make sure to confirm that the card oriented correctly and reinsert it in order to ensure it is firmly connected. If the problem persists, then you should refer to the documentation supplied with your Smart Card for further information. Dual Pointing device If you are[...]

  • Page 169

    Problem Procedure The reaction of Touch pad is either too sensitive or not sensitive enough. Adjust the touch Sensitivity. To access it, click Start -> Control Panel -> Hardware and Sound -> Mouse . If you are still unable to resolve the problem, contact TOSHIBA Support. USB mouse Problem Procedure On-screen pointer does not respond to mou[...]

  • Page 170

    Fingerprint Sensor Problem Procedure Reading of the fingerprint was not successful. In this instance you should try the fingerprint reading operation again using the correct finger position - please refer to Using the Fingerprint Sensor in Chapter 3, Operating Basics for further information. Alternatively, you should try the recognition process aga[...]

  • Page 171

    Problem Procedure I cannot use the Sleep and Charge function. Sleep and Charge function may be disabled. Select the "Enable Sleep and Charge" check box in the TOSHIBA Sleep utility to enable this function. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply may be stopped f[...]

  • Page 172

    Problem Procedure The "USB Wakeup function" does not work. When Sleep and Charge function is enabled, the "USB WakeUp" function does not work for ports that support the Sleep and Charge function. In that case, use an USB port that does not have the USB Sleep and Charge function-compatible icon ( ) or change to disable Sleep and [...]

  • Page 173

    Problem Procedure If there is a memory malfunction, the Power indicator will repeatedly flash (on for 0.5 seconds, off for 0.5 seconds) in the following patterns; If there is an error in only Slot A: orange twice, then green once. If there is an error in only Slot B: orange once, then green twice. If there are errors in both Slot A and Slot B: oran[...]

  • Page 174

    Problem Procedure Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the computer - please refer to Sound System in Chapter 3, Operating Basics for further information. Volume cannot be adjusted during Windows start up or shut down. If you are still un[...]

  • Page 175

    Problem Procedure No display Try adjusting the contrast and brightness controls on the external monitor. Press the FN + F5 hot key in order to change the display priority and ensure that it is not set for the internal display only. Check to see if the external monitor is connected. When the external monitor is set as the primary display device in e[...]

  • Page 176

    Wireless LAN If the following procedures do not restore LAN access, consult your LAN administrator. For more information on wireless communication, refer to Chapter 3, Operating Basics . Problem Procedure Cannot access Wireless LAN Make sure the computer's Wireless communication function is on. If problems persist, contact your LAN administrat[...]

  • Page 177

    If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance. Consult the reseller or dealer from where you purchased your computer and/or software - they are your best resource for curre[...]

  • Page 178

    Appendix A Specifications This appendix summarizes the computer’s technical specifications. Physical Dimensions Physical Dimensions shown below do not include parts that extend beyond the main body. R850 379(w) x 252 (d) x 20.8~25.4 (h) millimeters (with 6 cell battery) R840 341(w) x 239 (d) x 19.9~27.6 (h) millimeters (with 6 cell battery) R830 [...]

  • Page 179

    External RGB monitor port pin assignment 6 10 1 5 15 11 Pin Signal Name Description I/O 1 CRV Red Video Signal O 2 CGV Green Video Signal O 3 CBV Blue Video Signal O 4 Reserved Reserved 5 GND Ground 6 GND Ground 7 GND Ground 8 GND Ground 9 +5V Power Supply 10 GND Ground 11 Reserved Reserved 12 SDA Data Signal I/O 13 HSYNC Horizontal Sync Signal O 1[...]

  • Page 180

    Appendix B AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm 2 Current rating: Minimum 2.5 amperes Voltage rating[...]

  • Page 181

    For the United States and Canada, two pin plug configuration must be a 2-15P (250V) or 1-15P (125V) and three pin plug configuration must be 6-15P (250V) or 5-15P (125V) as designated in the U.S. National Electrical code handbook and the Canadian Electrical Code Part II. The following illustrations show the plug shapes for the U.S.A. and Canada, th[...]

  • Page 182

    Appendix C Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers. Non-applicable Icons Certain computer chassis are designed to accommodate all possible configurations for an entire product series. Therefore, please be aware that your selected model may not have all the features and specifications corre[...]

  • Page 183

    conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to Troubleshooting section in Chapter 6 Troubleshooting for more information. 64-Bit Computing 64-bit processors are designed to take advantage of 32 and 64 bit computing. 64-bit computing requires that the following hardware[...]

  • Page 184

    achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery may not charge while computer is consuming full power. After going through many charge and discharge cycles, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This i[...]

  • Page 185

    Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media. R850/R840/R830 User's Manual C-4[...]

  • Page 186

    Appendix D Information for Wireless Devices Wireless LAN Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n or b/g/ n), as defined and approv[...]

  • Page 187

    Please visit http://www.pc.support.global.toshiba.com, if you have any questions about using Wireless LAN or Bluetooth Card from TOSHIBA. In Europe visit http://www.toshiba-europe.com/computers/tnt/bluetooth.htm Your Bluetooth product is not compatible with devices using Bluetooth Version 1.0B specifications Wireless Devices and your health Wireles[...]

  • Page 188

    Italy: - For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. For public use, a general authorization is required. Luxembourg: Implemented General authorization required for network and service supply. Norway: Implemented This subsection does not apply for the geographical area within a radius of 20 k[...]

  • Page 189

    Restrictions for Use of 5470-5725MHz Frequencies in Europe Italy: - For private use, a general authorization is required if WAS/ RLAN’s are used outside own premises. Luxembourg: Implemented General authorization required for network and service supply Russian Federation: Limited e.i.r.p 100mW. Permitted to use only for indoor applications, close[...]

  • Page 190

    designed to provide reasonable protection against harmful interference in a residential installation. Refer to the FCC information section for the detailed information. Caution: Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits. Nevertheless, the Wireless devi[...]

  • Page 191

    Using this equipment in Japan In Japan, the frequency bandwidth of 2,400MHz to 2,483.5MHz for second generation low-power data communication systems such as this equipment overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1. Important notice The frequency bandwidth of this equipmen[...]

  • Page 192

    4. : This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. It is impossible to avoid the band of mobile object identification systems. 4. About the JEITA 5GHz Wireless LAN supports W52/W53/W56 Channel. Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of [...]

  • Page 193

    Intel ® Centrino ® Wireless-N + WiMAX 6150 Wireless LAN and WiMAX The Name of the radio equipment: 612BNXHMW DSP Research, Inc. Approval Number: D100898003 Intel ® Centrino ® Advanced-N 6230 a/b/g/n (a/b/g) Wireless LAN and Bluetooth The Name of the radio equipment: 62230ANHMW DSP Research, Inc. Approval Number: D101045003 Atheros AR9002WB-1NG [...]

  • Page 194

    Albania Australia Austria Azerbaijan Argentina Bahrain Belgium Bolivia Bosnia and Herzegovina Bulgaria Canada Cambodia Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia Finland France Germany Ghana Greece Guatemala Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan [...]

  • Page 195

    Do not use this equipment in the countries/regions which are not listed in the table below. An ad-hoc mode is not available in 802.11a and 802.11n mode. Available channel of Peer-to-peer connection by ad-hoc mode is Ch1- Ch11. Available channel at connection with an access point by the Infrastructure mode is Ch1-Ch13, Ch36, Ch40, Ch44, Ch48, Ch52, [...]

  • Page 196

    South Korea Spain Sri Lanka Sweden Switzerland Tanzania Thailand Trinidad and Tobago Turkey UK Uruguay USA Zimbabwe Approved Countries/Regions for the Intel ® Centrino ® Wireless-N 1000 BGN (b/g) Wireless LAN This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment in the countrie[...]

  • Page 197

    Lithuania Luxemburg Malawi Malaysia Malta Mexico Montenegro Monaco Nepal Netherlands New Zealand Nicaragua Norway Oman Pakistan Papua New Guinea Paraguay Peru Philippines Romania Rwanda Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Tanzania Thailand Tunisia UAE UK Ukraine Uruguay USA Venezu[...]

  • Page 198

    Cyprus Czech Republic Denmark Dominican Republic Ecuador Estonia Finland France Germany Ghana Greece Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Jordan Latvia Lebanon Liechtenstein Lithuania Luxembourg Malaysia Malta Montenegro Netherlands New Zealand Nicaragua Norway Papua New Guinea Peru Philippines Poland Portugal Qatar Romania[...]

  • Page 199

    Approved Countries/Regions for the Intel ® Centrino ® Wireless-N + WiMAX 6150 Wireless LAN and WiMAX This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment in the countries/regions which are not listed in the table below. An ad-hoc mode is not available in 802.11n mode. Availabl[...]

  • Page 200

    Bermuda Bolivia Bosnia and Herzegovina Brazil Bulgaria Canada Chile China Colombia Costa Rica Cyprus Czech Republic Denmark El Salvador Estonia Finland France Georgia Germany Greece Guatemala Hong Kong Hungary Iceland Indonesia Ireland Italy Japan Jordan Kazakhstan Kyrgyzstan Latvia Liechtenstein Lithuania Luxemburg Malta Mexico Montenegro Netherla[...]

  • Page 201

    Australia Austria Azerbaijan Bahrain Bangladesh Belarus Belgium Bolivia Bosnia and Herzegovina Botswana Brazil Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Central African Republic Chile China Colombia Comoros Costa Rica Croatia Cyprus Czech Republic Democratic Republic of the Congo Denmark Dominican Republic Ecuador Egypt El Salvador Est[...]

  • Page 202

    South Africa South Korea Spain Sri Lanka Swaziland Sweden Switzerland Taiwan Tajikistan Thailand Togo Tunisia Turkey Turkmenista UAE UK Ukraine Uruguay USA Venezuela Vietnam Yemen Zambia Zimbabwe Approved Countries/Regions for BCM92070MD_REF Bluetooth This equipment is approved to the radio standard by the countries/regions in the following table. [...]

  • Page 203

    New Zealand Nicaragua Nigeria Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Russia Saudi Arabia Senegal Serbia Singapore Slovak Republic Slovenia South Africa South Korea Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey UAE UK Ukraine USA Uruguay Venezuela Vietnam Zimbabwe [...]

  • Page 204

    Index A AC adaptor additional 3-49 connecting 1-3 DC IN 19V jack 2-3, 2-14, 2-25 ASCII characters 3-8 B Battery extending life 5-8 monitoring capacity 5-6 real time clock 2-35, 5-4 save mode 4-7 types 5-3 Battery indicator Battery pack additional 5-1 replacing 5-9 Bluetooth Bluetooth Stack for Windows by Toshiba 4-3 problems 6-18 Boot Priority 4-18[...]

  • Page 205

    External RGB monitor 2-14, 2-25 F Fingerprint Sensor problems 6-12 using 3-8 FN + 1 ( reduce) 3-6 FN + 2 (enlarge) 3-6 FN + 3 (Volume down) 3-6 FN + 4 (Volume up) 3-6 FN + Enter 3-4 FN + ESC (Mute) FN + F1 (Lock) FN + F10 (Arrow mode) 3-4 FN + F11 (Numeric mode) 3-4 FN + F12 (ScrLock) 3-4 FN + F2 (Power Plan) FN + F3 (Sleep) FN + F4 (Hibernate) FN [...]

  • Page 206

    Function keys F1...F12 3-3 Hot key functions 3-4 problems 6-7 Windows special keys 3-6 Keypad overlay Arrow mode 3-7 Numeric mode 3-7 temporarily using normal keyboard (overlay on) 3-7 temporarily using overlay (overlay off) 3-7 turning on the overlays 3-7 L LAN cable types 3-30 connecting 3-30 problems 6-17 M Media care Card care 3-35 Memory card [...]

  • Page 207

    Hardware and system checklist 6-4 Internal display panel 6-7 Keyboard 6-7 LAN 6-17 Memory Media Card 6-9 Optical Disc Drive 6-8 Overheating power down 6-4 Power 6-4 Real Time Clock 6-7 Smart Card 6-9 Sound system 6-15 TOSHIBA support 6-18 Touch Pad 6-10 USB device 6-12 USB mouse 6-11 Wireless LAN 6-18 R Recovery hard disk drive 4-28 Recovery Media [...]

  • Page 208

    Wireless WAN indicator 2-3, 2-13, 2-24 R850/R840/R830 User's Manual Index-5[...]