Toshiba Strata CT manual

November 2001 TOSHIBA Telecommunica tions Division Standard T elephone User Gu ide Issue 2 Digital Business T elephone Solutions[...]

Publication Informa tion T oshiba Informat ion Systems (UK) Ltd . reserves the right to change any of this info rmation in cl uding, but not limi te d to , product cha ra ct eri stic s and op er ating spec ificatio ns, without pri or not ice. It is intend ed th at the i nfor matio n conta ined within this manu al is co rrect at the time of goi ng t[...]

Strata CT St andard T elephone User Guid e November 2001 i Contents Introduction Organisation .................................................................................................................. ................. iii Action/Response .......................................................................................................[...]

ii Strata CT St andard T elephone User Guide November 2001 Contents Call Pickup ................................................................................................................... ................. 16 Pick up Calls to a Group ...................................................................................................... .....[...]

Strata CT St andard T elephone User Guid e November 2001 iii Introduction This guid e provides inst ructions for opera ting a st andard ton e or ro tary dia l telepho ne for Str ata CT Syst ems. Organisation This guid e is divi ded as fol lows: ♦ Chapter 1 – Fe atur es prov ides descr iptions and operat ing proce dures for all of t he featur es[...]

iv Strata CT St andard T elephone User Guide November 2001 Organis ation Introductio n Conventions Conventions Descript ion Note Elabora tes sp ecific i tems or re feren ces other inform ation. W ithin some tabl es, gen eral note s apply t o the en tire ta ble and numbe red notes apply to sp ecific item s. Important! Cal ls atte ntion to importa nt[...]

Strata CT St andard T elephone User Guid e November 2001 v Introduct ion Relat ed Docu ments /Media Action/Response Related Docume nts/Media Note Some documents lis te d her e may a ppea r in dif feren t versions on the CD-ROM or i n pri nt . T o find the most cur rent ver sion, chec k the vers ion/date in the Publicat ion Infor mation on the back [...]

vi Strata CT St andard T elephone User Guide November 2001 Related Docume nts/Media Introduction ♦ Strata CT ACD Agent Use r Guide describ es the ACD a gent feat ure opera tion alo ng with step- by-step procedu res for u sing f eatures. ♦ Strata CT ACD Super visor Guide p rovides i nstruct ion on how to use the ACD supervis or feature s. ♦ St[...]

Strata CT St andard T elephone User Guid e November 2001 1 Features 1 This chapt er expla ins how to u se the fea tures on y our standa rd tone or rotary d ial tel ephone. Ther e is a Quick Reference section for basic tele phone use, f ollowed by t he featu res in alphabet ical ord er . Before Y ou Be gin Y our telephone may not have al l of the fe[...]

2 Strata CT St andard T elephone User Guide November 2001 Before Y ou Begin Features ➤ T o Flash the hoo kswitch Some Exchange line f eatures, suc h as co nferenci ng or behin d PBX operati on requir e “ flashing the Exchange l ine, ” to t hen dial t he PBX featu re access code or ex tension nu mbers. ➤ T o flash an Exch ange li ne Incoming[...]

Strata CT St andard T elephone User Guid e November 2001 3 Features Qu ick Re fere nce Quick Reference Making an Internal Cal l Making an Outside Cal l Making an Outside Cal l Using ISDN If your S trata CT t elephone s ystem has Inte grated Ser vices Dig ital Netwo rking (IS DN) feature s, you can make ca lls us ing this advanced se rvice . See you[...]

4 Strata CT St andard T elephone User Guide November 2001 Account Code Calls Features Answering Calls Account Code Ca lls Account Code s are used for a variety o f reasons , includi ng billin g, call t racking, a nd line re strict ion applica tions. The system r ecords th e Account Code s and ca n print t hem with oth er cal l detai ls on a Station[...]

Strata CT St andard T elephone User Guid e November 2001 5 Features Account Code Calls Emergency Override of Forced Account Code Dia lling Requirements Forced Acco unt Code requ irements can be bypassed by three emer gency numbers, inc luding 999. Se e your s ystem admi nistra tor for t hese nu mbers: V erified Acco unt Codes Some Strat a CT system[...]

6 Strata CT St andard T elephone User Guide November 2001 Automatic Callback (ACB) Features Automatic Callback (ACB ) After re aching a bu sy stati on or a st ation wit h the Do Not Di sturb (DND) mod e set, you can set Automatic Cal lback (ACB) to have the sys tem call you back when th e called sta tion is no longer busy or in the DND mode. Automa[...]

Strata CT St andard T elephone User Guid e November 2001 7 Features Atte ndant Co nsole Call ing ➤ T o cancel ACB (to busy or DND station) 1. Lift han dset. 2. Press #43 . 3. Hang up. Attendant Console Calling Up to four attendan t consoles can be ins talled per system. Ther e can be up t o three wa ys to call t he attenda nt console , depend ing[...]

8 Strata CT St andard T elephone User Guide November 2001 Call Forward Features Call Forward Y ou can set you r station t o Call Forwa rd (CF) to another statio n or voice mail for a variety of conditi ons, des cribed in Step 2. ➤ T o s e t Call F orwar d 1. Lift the handset. Y ou hear interna l dial t one. 2. E nter a C all Forw ard access c ode[...]

Strata CT St andard T elephone User Guid e November 2001 9 Features Ca ll Forw a rd ➤ T o cancel Call Forward Call Forward—External This fea ture enables you to for ward new , incoming cal ls to a n umber outsi de of the s ystem. Call Forwa rd- Ext er n al doe s n ot forwar d i nte rnal cal ls or ca ll s t ransfer red t o yo ur t el eph one. Th[...]

10 Strata CT St andard T elephone User Guide November 2001 Call Forward Features ➤ T o s et Ca ll Forw ard- Exte r nal ➤ T o cancel Call Forward- External ➤ Lift the handset a nd press #670 . 1. Store th e number t hat call s will be St ation Spe ed Dial locatio n. Important! Only perform Ste p 1 the fi rst time Call Forwar d-External is set [...]

Strata CT St andard T elephone User Guid e November 2001 11 Features Ca ll Forw a rd Remote Call Forward — External Destinat ion Change If Call Forwar d-E xte rnal mode is set at you r sta ti on, you can change the for war din g dest ination fr om a teleph one outsi de of the syst em. The desti nation i s normally an externa l Public T elephone N[...]

12 Strata CT St andard T elephone User Guide November 2001 Call Forward Features ➤ T o cancel Call Forward-Exte rnal r emotely ➤ Enter #670 + [PDN] + Remot e Call F orward Secu ri ty Co d e + # . 4. E nter t he new destin atio n number . Y ou can e nter an intern al [PDN], o r an Exchange or ti e line acce ss code + an ex ternal telephon e numb[...]

Strata CT St andard T elephone User Guid e November 2001 13 Features Call Hold Call Hold Y ou can place a call on hold and then make an other call. ➤ T o place a call on hold ➤ T o retur n to the call o n hold ➤ T o put the second call on hold ➤ Flash the hookswitc h or pre ss your reca ll butto n, then p ress #41 . ➤ T o go back to the o[...]

14 Strata CT St andard T elephone User Guide November 2001 Call Park Orbi ts Features Call Park Orbits The Call Pa rk featur e enables you to hold a cal l temporaril y in an orbit (t he area whe re the ca ll is held). Anyo ne can r etrieve th e call from the o rbit usi ng the same o r a dif feren t stati on. There ar e 20 General Pa rk Orbi ts for [...]

Strata CT St andard T elephone User Guid e November 2001 15 Features Ca ll Park Orbits ➤ T o r etrieve a Parked ca ll fr om any st ation ➤ T o park a cal l and page an other stat ion 1. Lift th e handset. Y ou hear dial to ne. 2. Press #332 and ent er the Orbit Number tha t you used to pa rk the ca ll. Y ou are reconnect ed to t he parked call.[...]

16 Strata CT St andard T elephone User Guide November 2001 Call Pickup Features Call Pickup Y ou can pick up a call tha t is ringing another st ation, a c all plac ed on hold at another s tation, a nd other types of calls wit h the Call Pickup feature . Pick up Calls to a Gr oup Stations may be assi gned in sys tem pro gramming to Pi ckup Groups. A[...]

Strata CT St andard T elephone User Guid e November 2001 17 Features Call T ransf er with Camp-on ➤ T o pick up a call that is ringing i n another gr oup Call T ransfe r with Camp-o n This fea ture enabl es you to t ransfer an outsi de call to a station t hat is e ither id le or busy . ➤ T o transf er a call 1. Lift th e handset. Y ou hear dial[...]

18 Strata CT St andard T elephone User Guide November 2001 Exchang e Line Queuing Features Exchange Li ne Queuing If all outgoing Exc hange lin es are bus y , the Exchan ge Line Queui ng featur e will ring your tele phone when one is availabl e. ➤ T o set Exch ange Line Queuin g ➤ T o cancel Exchan ge Line Queuing ...or , to reconne ct to the t[...]

Strata CT St andard T elephone User Guid e November 2001 19 Features C onference and T andem C alls Conference an d T andem Calls Standard T ele phones and/or V o ice Mail Auto Attendant Dev ices Strata CT enable s you to partici pate in a variety of confer ence call s: ♦ Up to four station s (includ ing your own) may be confe renced on i nternal[...]

20 Strata CT St andard T elephone User Guide November 2001 Confere nce an d T andem Call s Features Step 2: (Optional) Add More Callers to a Conference or T andem Call Step 3: (Optional) Pick Up a T andem Exchange Line Call Note This ste p enables y ou to pick up a tandem Exc hange-to- Exchange l ine call tha t was establi shed from y our telep hon[...]

Strata CT St andard T elephone User Guid e November 2001 21 Features Direct Inw ard Syste m Access (DISA) Direct Inwa rd System A ccess (DISA) Outside c allers wi th tele phones that send Dual- tone Multi -frequen cy (DTMF) tone s (push-bu tton dialli ng) ca n ca ll i n on Excha nge li nes pr ogr ammed f or DISA a nd di al statio ns or o utg oin g [...]

22 Strata CT St andard T elephone User Guide November 2001 Direct Inward Sy stem Access (DISA) Features ➤ T o make an outg oing call with DISA 1. From outsi de the system, c all the DISA Exch ange line telephon e number: ___- _____. See t he Sy stem Admi nist ra tor fo r this number . 2. Listen f or rep etitive ri ngback tone, the n listen for di[...]

Strata CT St andard T elephone User Guid e November 2001 23 Features Door Ph ones Door Phones Y ou can call a door phone and monit or the immed iate are a surr ounding th e door p hone. Only di gital and elec tronic t elephon e stations c an be c alled by do or phone use rs, but you can pi ck up these call s when they a re inc oming by lif ting you[...]

24 Strata CT St andard T elephone User Guide November 2001 Emergenc y Ringd own/Hotli ne Servic e Features Emergency Ringdown/ Hotline Service The Emer gency Ringdown or Hot line Serv ice feat ure enabl es standar d teleph ones to aut omatical ly ring a de signated extens ion, afte r the ri ngdown ti mer expire s, by going o f f-hook. The Hotlin e [...]

Strata CT St andard T elephone User Guid e November 2001 25 Features M essage W ai ting ➤ T o answer a Mes sage W aiting light ➤ T o cancel the Message W aiting light Note If it was vo ice mai l that lit your message waiting LE D, it will a utomatica lly turn off your LED as soon as you re trieve yo ur messa ges. Set Message Waiting On Other T [...]

26 Strata CT St andard T elephone User Guide November 2001 Override Calls Features ➤ T o cancel the message wa iting indi cation on a nother tel ephone Override C alls Busy Overri de enab les you to send a tone to a bu sy station t o indicat e that a call is waiting. Any statio n can in itiate Busy Overri de. Of f-hook Ca ll Announce is ano ther [...]

Strata CT St andard T elephone User Guid e November 2001 27 Features Pa ging Annou ncements Executive Override Executiv e Override enable s you to ent er a conve rsat ion. Paging Annou ncements Y ou can make page announcement s to digi tal and el ectroni c telepho ne speaker s and e xternal speakers . T el ephones are assi gned to specifi c page gr[...]

28 Strata CT St andard T elephone User Guide November 2001 Speed Dial Features Speed Dial Speed Dial enabl es you to call a telephone numbe r by dialling a brief acce ss code, instead of havi ng to dial the entire telephone number . There ar e two types of Speed Dia l numbers: Station S peed Dia l numbers, whi ch you can as sign to bu ttons on your[...]

Strata CT St andard T elephone User Guid e November 2001 29 Features T one/V o ice First Signallin g ➤ T o make a cal l with a stati on or syst em speed dial code T one/V oice First Signalling Y our Strata CT sys tem may be set for T one Signalling o r V oice First Signalli ng as the s tandard interna l call si gnall ing metho d for cal ls to di [...]

30 Strata CT St andard T elephone User Guide November 2001 T one /Voice Firs t Sig nalli ng Features[...]

Strata CT St andard T elephone User Guid e November 2001 31 Using the T oshiba Stratagy V oice Mail Systems 2 This chapt er expla ins how to p rogram your tel ephone for Call Forwa rd and messa ge retrieva l when using a T oshiba Stratagy V oice Mail System with your Stra ta CT sys tem. Refer to the app ropriat e T oshiba V oice processi ng user gu[...]

32 Strata CT St andard T elephone User Guide November 2001 Setting Cal l Forward Using the T oshiba Stratagy V oice Mail System s ➤ T o stor e the v oice mail I D code ➤ T o cancel the voice mail ID code Call Forward T o T oshib a V oice System s By setti ng Call Forwa rd to the T oshiba Stra tagy V oice Mail System on your telephon e, info rma[...]

Strata CT St andard T elephone User Guid e November 2001 33 Using the T oshiba Stratagy V oice Mail Systems V oice M ail Mes sage Retrie val V oice Mail Mess age Retrieval Y ou can progra m your tele phone t o automatical ly retri eve your v oice mai l messages . ➤ T o pr ogram your te lephone to r etri eve message s ➤ T o r etrieve messages 1.[...]

34 Strata CT St andard T elephone User Guide November 2001 V oice Mail Mes sage R etrieval Using the T oshiba Strata gy V oice Mail Sys tems[...]

Strata CT St andard T elephone User Guid e November 2001 35 Access Codes A This appen dix conta ins acces s codes for outside Speed Dial n umbers, Excha nge lines, Paging Gr oup and Paging Zone Codes. Exchange L ine Access Codes Exchange l ines are used when you d ial an out side number . If your telep hone does not have a CO or Line button, you ca[...]

36 Strata CT St andard T elephone User Guide November 2001 Paging Ac cess Code s Using the T oshiba Stratagy V oice Mail System s ➤ T o access a l ine ➤ Press [PDN] + Exchange Li ne Access Co de Paging Access Co des Y our telephone c an be assi gned to page group(s) . T elephone s can be a me mber of more t han one group and e ach group c an ha[...]

Strata CT St andard T elephone User Guid e November 2001 37 Using the T oshiba Stratagy V oice Mail Systems Speed Di al Acces s Codes Speed Dial Acce ss Code s The number of statio n and sys tem speed di al numbers availabl e to you de pends on the size of your company ’ s telephone sy stem. Che ck with you r System Admi nistrat or to fi nd out w[...]

38 Strata CT St andard T elephone User Guide November 2001 Speed Dial Access Code s Using the T oshiba Strata gy V oice Mail Sys tems[...]

Strata CT St andard T elephone User Guid e November 2001 39 Notes to Users Step 1: Safety Approval T os h iba In format ion S ystem ( U.K. ) Ltd d e clare t hat th e Stra ta CT co mpl ie s with the E E C ’ s L VD direct ive, (Dire ctive No. 73 /23/EEC). The product ha s been ass essed and f ound to compl y with EN60950:2000 . The notes listed b e[...]

40 Strata CT St andard T elephone User Guide November 2001 Safety App roval Notes to Users Any periphe ral appar atus conn ected to the abov e ports mus t have the same EN60950 classif ication. ie. ♦ SEL V por ts must onl y be connect ed to S EL V type ports. ♦ TNV ports must only be co nnected to TNV type port s. 1-3. The syst em must hardwi r[...]

Strata CT St andard T elephone User Guid e November 2001 41 Notes to Users EMC Compliance ♦ Operatin g temperat ure 0oC to 40 oC ♦ Hum i dity 2 0% to 8 0% 1-5. Lit hium Batt eries Wa r n i ng ! All service personne l are informed t hat Lithium typ e battery cel ls are fitted to the following units - B1CU1F , B2CAU1A, B2CBU1F , B3CAU1A, B3CB1F ,[...]

42 Strata CT St andard T elephone User Guide November 2001 T ype Approval Notes to Users Step 3: T y pe Approval T os h iba In form at ion S ystem s (UK ), Ltd, (T IU), h ereby decl ares th at the Strat a CT pr oduc t com pl ies with the requiremen ts of t he EC Direct ive 1999/ 5/EC, (ak a Radio & T elecommunic ations T erminal Equipment dir e[...]

Strata CT St andard T elephone User Guid e November 2001 43 Notes to Users Network Planning Informa tion Step 4: Network Planning Information 4-1. Strat a CT T one Plan. T able A3 b elow list s the char acteris tics of the tones and signal s used in Strat a CT . Ta b l e A 3 T ones/Signal to: Frequency Cade nce Meani ng Exchange Line Music On Hold [...]

44 Strata CT St andard T elephone User Guide November 2001 Network P lanning In formation Notes to Users 4-2. System Por t to Port losses. T able A4 be low list s the v arious “ t ypical ” transmis sion g ains /loss es when inter -conn e cting the various port types . -V alues i ndicate a transmi ssion los s. 4-3. Loudne ss Rati ng. The table b[...]

Strata CT St andard T elephone User Guid e November 2001 45 Index A about thi s book conventi ons iv relate d documents v access c odes 35 accoun t code cal ls 4 answerin g 3 , 4 attenda nt console call ing 7 auto matic c allba ck (AC B) 6 B busy over ride 26 C call hold 13 park orbi ts 14 pickup 16 transf er wi t h camp-on 17 call fo rward 8 exter[...]

46 Strata CT Standard T elephon e User Guide November 2001 Index H hold 13 hotli ne se rv ice 24 I integra ted servi ces digi tal networ king (ISDN) 3 L Least Cost Routing (L CR) 18 M mes sage wa iting 24 other te lephon es 25 O overrid e 26 busy 26 do not disturb 26 forced a ccount code 5 P paging ann ouncements 27 paging gr oup codes 36 park and [...]