Toshiba Strata CT DKT2510-FS manual

November 2001 TOSHIBA Telecommunica tions Div ision Digital T elephone User Gu ide (includes Single Line Digi tal Keyphone LCD, Add-on Module, and Direct Station Selection Console) Release 2 Digital Business T elephone Solutions[...]

Publicatio n Information T oshiba Informat ion System s (UK) Ltd. reserv es the right to change any of this info rmat io n in cluding, but not limi ted to , pr odu ct cha ra ct eri sti c s and oper atin g sp ec ific at io ns, with out prior not ic e . It is inte nd ed th at t he in for mat ion co nta in ed w ithin thi s ma nu al is co rre ct at the[...]

Strata CT Digital T eleph one User Guide November 2001 i Contents Introduction Organisation .................................................................................................................. .................. x How to Use This Guide ....................................................................................................[...]

ii Strata CT Digital T elephon e User Guide November 2001 Contents Making an Internal Call ............................................................................................................ 15 Making an Outside Call ............................................................................................................ 15 Making an Ou[...]

Strata CT Digital T eleph one User Guide November 2001 iii Contents Page/Internal Call Pickup ..................................................................................................... .... 38 Call Transfer with Camp-on .................................................................................................... ..... 38 Call Wait[...]

iv Strata CT Digital T elephon e User Guide November 2001 Contents All Call Page ............................................................................................................................. 60 Privacy On-Line ............................................................................................................... ............[...]

Strata CT Digital T eleph one User Guide November 2001 v Contents Retrieve and Auto Dial Missed Calls ........................................................................................... .9 2 Messages, Memos, and Name Display ......................................................................................... 93 Messages ...............[...]

vi Strata CT Digital T elephon e User Guide November 2001 Contents Emergency Override of Forced Acc ount Code Dialling Requirements ................................. 115 Verified Account Codes ........................................................................................................ . 116 Voluntary Account Codes ......................[...]

Strata CT Digital T eleph one User Guide November 2001 vii Contents Setting Call Forward .......................................................................................................... ......... 142 Voice Mail Identification Code .............................................................................................. 14 3 Call Forw[...]

viii Strata CT Digital T elephone User Guide November 2001 Contents Appendix C Button Labels Note s to Us ers Index[...]

Strata CT Digital T eleph one User Guide November 2001 ix Introduction This guid e descr ibes how to use the 20 00 and 250 0-serie s digital telepho nes for St rata CT sys tems. Models cove red in this user guide in clude d igital tel ephones equipped wi th a Liqui d Crystal Display (LCD) an d/or spea kerphone (2 500-seri es). Also d iscuss ed are [...]

x Strata CT Digital T elephon e User Guide November 2001 Organis ation Introd uction Organisation ♦ Chapter 1 – The Digital T elephone Grand T our provid es an overv iew of the equipment, buttons, Light Emi tting Diodes (LEDs), and LCDs. ♦ Chapter 2 – Fe ature s desc ribes th e avail able dig ital te lephone feature s in alpha betical order[...]

Strata CT Digital T eleph one User Guide November 2001 xi Introduct ion Ho w to Use This Guide Conventions Letters in [brac kets] represe nt butt ons which ha ve Direct ory Numbers on them. For example : Conventions Descriptio n Not e Ela bor ate s sp ecif ic it em s or re fer enc es ot her info rmat io n. W ithin s om e tab les , general notes app[...]

xii Strata CT Digital T elephone User Guide November 2001 Related Docu me nts/Me dia Introduction Action/Respon se Related Docume nts/Media Note Some documen ts lis te d her e may a ppear in dif fer ent ver si ons on th e CD-ROM or in pri nt . T o find the most current version, c heck the ve rsion/date in the Publ ication Information on the back of[...]

Strata CT Digital T eleph one User Guide November 2001 xiii Introduct ion Related Do cume nts/Medi a ♦ Strata T echnical Library CD-ROM ena bles you to view , print, navi gate and search publica tions for Str ata DK40 an d Strata CT digit al busin ess telepho ne systems . It als o includ es Strat a CT ACD Document ation, inc luding the ACD Age nt[...]

xiv Strata CT Digital T elephone User Guide November 2001 Related Docu me nts/Me dia Introduction[...]

Strata CT Digital T eleph one User Guide November 2001 1 The Digital T elephone Grand T our 1 This chapt er famil iarises you with the control s and indi cators l ocated on your digit al tele phone. Understa nding the functi on of the f eature bu ttons and their associa ted LEDs will improve you r ef ficiency in using the telepho ne and will help y[...]

2 Strata CT Digital T elephon e User Guide November 2001 Digita l T elephone Mod els The Digital T elephone Grand T our Digita l T ele ph one Mode ls Feature o perations in t his gui de use the button des i gnations f or the 250 0-series models. The foll owing te lephone model s belong t o the 2500- series (see Figure 1 on Page 3 ): ♦ DKT2510-FS [...]

Strata CT Digital T eleph one User Guide November 2001 3 The Digi tal T elephone Gran d T our Buttons Buttons Figure 1 20-button Digi tal Speakerphone with LCD 0539 Dial Pad Handset Red/Green LED Indicators LCD Display LCD Control/Soft Key Buttons Flexible Buttons Fixed Buttons Microphone Location[...]

4 Strata CT Digital T elephon e User Guide November 2001 Buttons The Digital T elephone Gr and T our Buttons There are two sets o f buttons, fixed and flexible. Th e fixed but tons (e.g ., Mic , Msg , Re di a l , Hold , Conf/T r n , Vo l ▲ , and Vo l ▼ ) are standa rd to e very Stra ta DK 2500-se ries te lephone (see Ta b l e 1 ). The flexi ble[...]

Strata CT Digital T eleph one User Guide November 2001 5 The Digi tal T elephone Gran d T our Buttons Hold (conti nued) If the h eld party hangs up, the call is rel eased and the Exchange p rovides a hold-relea se signal. If your telephone is progra mmed for Au tomatic Hold, ex isting cal ls are automatic ally pl aced on hold when you a nswer a cal[...]

6 Strata CT Digital T elephon e User Guide November 2001 Buttons The Digital T elephone Gr and T our Flexible Butto ns All flex ible butt ons must be progra mmed for yo ur telep hone in sys tem programmin g and var y for indiv idual te lephones. I f a butto n does n ot appear on your dis play or telephon e keystrip labe l, see your Sy stem Administ[...]

Strata CT Digital T eleph one User Guide November 2001 7 The Digi tal T elephone Gran d T our Buttons Directory Number [DN] Butt ons The [DN] button s consist of : [PDNs], [SDNs], and [PhDNs]. They ar e used to init iate or answer a cal l and a re known as you r ext ension or i nterc om number( s). Y ou ca n have multip le [DN] butt ons on your tel[...]

8 Strata CT Digital T elephon e User Guide November 2001 Buttons The Digital T elephone Gr and T our Figure 2 Multiple Direc tory Numbe rs Example Feature Buttons Preprogr ammed f eature b utt ons ca n be as signed to your tel ephone a nd v ary fo r indi vidua l tel ephones . See T able 23 on Pag e 163 for a list of all the p ossible f eature b utt[...]

Strata CT Digital T eleph one User Guide November 2001 9 The Digi tal T elephone Gran d T our LCD LCD In its i dle sta te, the 32-chara cter LCD fea ture on you r digital tel ephone g ives you an accurate desk clock and calendar combinat ion. When you h ave an outsid e call in progress , an elapsed time d isplay gives a c onstant reminder of the ca[...]

10 Strata CT Digital T elephon e User Guide November 2001 LED Indi cators The Digital T elephone Grand T our LED Indicato rs Each line and fe ature but ton has a LED n ext to it which indi cates th e status of the line or featur e associa ted with t he butt on. Line LEDs li ght red or green and flash at varyi ng rates to indi cate cal l statu s (se[...]

Strata CT Digital T eleph one User Guide November 2001 11 The Digi tal T elephone Gran d T our On-hook /Off-hook On-hook/Off -hook Some pro cedures in this use r guide i nstruct y ou to perf orm a step whi le “ on-hook ” or “ of f-hook. ” Thes e te rms re fer t o the pos itio n of th e ha nds et. “ Off-hook ” indicat es tha t the han ds[...]

12 Strata CT Digital T elephon e User Guide November 2001 V olu me Co ntr ols The Digital T elephone Grand T our T able 5 Using V ol ▲ /V o l ▼ with Other Buttons Feature Phone Status Press Com ments Micro pho ne Sens iti vi ty On-hook/ Of f-hook Whil e pr essi ng, hold Mic and Vo l ▲ / / / /V ol ▼ for three seco nds. The Mic LED fl ashes a[...]

Strata CT Digital T eleph one User Guide November 2001 13 Features 2 This chapt e r lists all the d igital t elephone features in alphab etical order b eginning on Page 18 . These featur es can be perfor med on 2500-seri es digita l telephon es equipped wit h or without LCDs. Fea tures which requ ire a te lephone equipp ed with a sp eakerp hone are[...]

14 Strata CT Digital T elephon e User Guide November 2001 Before Y ou Begin Features Automatic Lin e Selection Y ou have Au tomat i c Li ne Sel ec ti on, if y ou h ear dial tone a nd t he [ DN], Li ne , or Pooled Line Grp LED li ghts steady green. Th e LCD displays the s tation number ( 201 ) and the sei zed Exchang e line (s ample shown a t right)[...]

Strata CT Digital T eleph one User Guide November 2001 15 Features Qu ick Refere nce Quick Reference The foll owing is a quic k refere nce cha rt for us ing your t elephone ’ s standar d features. Making an Inte rnal Call Making an Ou tside Call 1. Lift th e handset or press Spkr ...or if y ou do not have Automat ic Line Sele ctio n, pres s a [DN[...]

16 Strata CT Digital T elephon e User Guide November 2001 Quick Re f erence Features Making an Ou tside Call to an IS DN T runk press Line ...or P ool ed Lin e Gr p ...or [DN], th en enter an Exchan ge line or line grou p access code (see “ Exchange Line Access Codes ” on Page 155 ). 2. Dial the telep hone number . The LED flashes g reen and t [...]

Strata CT Digital T eleph one User Guide November 2001 17 Features Qu ick Refere nce On-Hook Diall ing Answering Ca lls When you r eceive an incoming call , the LCD disp lays eit her the Exc hange line ( 10 ) ... or the station ’ s [PDN] ( 210 ). 1. Press Spkr (if you have Auto mati c l ine se lec tion ). 2. Access an outside line and dial a t el[...]

18 Strata CT Digital T elephon e User Guide November 2001 Account Code Calls Features Incoming Cal l Notification Muted r inging whil e you ar e on a cal l indica tes an inc oming call. If another call comes in d uring the first call, rel ease, trans fer , or place the call on hold , then answer the seco nd call. ➤ Press R el ease and A ns ...or [...]

Strata CT Digital T eleph one User Guide November 2001 19 Features Account Code Calls V oluntary Acc ount Codes (V erified/Non-V erified) V oluntary Acco unt Codes ar e usually optional. They can be ent ered aft er access ing an Exchange li ne or durin g a call, to keep track of t he call for cl ient bil l ing purposes. An excepti on is a V oluntar[...]

20 Strata CT Digital T elephon e User Guide November 2001 Alarm Reset Features Alarm Reset Y our Strata CT system ca n be connect ed to a facil ity al arm syste m. All teleph ones produce a st artl ing tone wh enever thi s alarm is ac tivated . ➤ To r e s e t t h e a l a r m ➤ Press Ala r m R eset . Alert Signalling Alert Si gnalling enables yo[...]

Strata CT Digital T eleph one User Guide November 2001 21 Features Atte ndant Co nsole C alling Attendant Console Calling Up to four Attendant Consoles ca n be inst alled per system. Ther e can be up to three ways to c all the Attendant Console, de pending upon sys tem progra mming. ➤ T o call an y attendant con sole ➤ T o c all a sp ec ific co[...]

22 Strata CT Digital T elephon e User Guide November 2001 Automatic Callbac k (ACB) Features ➤ T o activate ABR ➤ T o cancel ABR ➤ Press A uto Busy R edial ...or [DN] + #44 . Automatic Callback (ACB ) After re aching a busy/DND st ation, you c an set ACB to have th e system ca ll you back when the called s t ation becomes av ailable. Y ou can[...]

Strata CT Digital T eleph one User Guide November 2001 23 Features Auto matic Call back (ACB) ➤ T o set ACB 1. After re aching either a busy /DND station or Exchang e line, press Aut o Callbac k ...or 4 . Y ou hear busy tone, followed by dial t one (two secs.) , then busy to ne. When you se t ACB at a busy station, its number ( 210 ) displays . W[...]

24 Strata CT Digital T elephon e User Guide November 2001 Automatic Hold Features ➤ T o cancel ACB (to busy or DND s tation) ➤ Press A u to Callb ack o r [DN] + #43 . Automatic Hold Automatic Hold enab les you to automatic ally pla ce a call on hold by p ressing a nother out side Line or a [DN] butt on — there is no need to pre ss Hold . Y ou[...]

Strata CT Digital T eleph one User Guide November 2001 25 Features BGM Over T elephon e Speakers BGM Over T e lephone Speak ers BGM ove r ext ern al sp ea ke rs is con tro lled by t h e Sy ste m Ad mini st ra tor . I f BG M is ena bled , yo u ca n turn it ON/OFF for your individ ual stat ion speake r . ➤ T o enable/can cel BGM on your tele phone [...]

26 Strata CT Digital T elephon e User Guide November 2001 Call Forward Features Call Forward Modes Y ou can set you r teleph one [PDNs] or [PhDNs] for a variety of Call Forward modes: ♦ Call Forward — All Calls forwar ds all calls i mmediate ly; your t elephone does not ri ng when call ed. ♦ Call Forward — Busy for wards cal ls immediatel y[...]

Strata CT Digital T eleph one User Guide November 2001 27 Features C a ll Forwa rd ♦ Call Forward — External f orwards new inc oming calls dire cted to yo ur [PDN] to a destination outside of the sys t em. [PhDNs] assi gned to you r telepho ne do not ca ll forwar d to exte rnal destina t ions. Internal calls and tra nsferre d calls t o your [PD[...]

28 Strata CT Digital T elephon e User Guide November 2001 Call Forward Features Receive CF Call When a call is fo rwarded to your [DN] ( 210 ), th e call ing [DN] ( 205 ) i s displaye d on the left and the [ DN] call ed is dis played on the ri ght [203]. Note The LCD examples sh own in the foll owing secti ons are ide ntical t o those on your telep[...]

Strata CT Digital T eleph one User Guide November 2001 29 Features C a ll Forwa rd Call Forward – Busy ➤ T o cancel a Cal l Forward – Bus y ➤ Press C C C Call F rwd Busy + Spkr ...or [PDN] + #602 + Spkr . Call Forward – No Answer 1. Press Cal l F rwd Busy ...or [PDN]/ [PhDN] + #602 . The LED flas hes red. Y ou hear conf irmation t one aft[...]

30 Strata CT Digital T elephon e User Guide November 2001 Call Forward Features ➤ T o cancel a Cal l Forward — No Ans wer ➤ Press Cal l Fr wd No Ans wer + Spkr ...or [PDN] + #603 + Spk r . Call Forward – Busy/No Answer 4. Enter the time dela y ( 08 ~60 ) second s. Note Skip this step if you do not want t o change th e time. The LCD displ ay[...]

Strata CT Digital T eleph one User Guide November 2001 31 Features C a ll Forwa rd ➤ T o cancel a Cal l Forward – Bus y/No Answer ➤ Press Cal l F rwd Busy/ NAns + Spkr ...or [PDN] + #604 + Spkr . Call Forward – Fixed ➤ Press Call F rwd to: . The LED lig hts st eady red an d all call s for war d to a sta tion [PDN] or voice mail devi ce se[...]

32 Strata CT Digital T elephon e User Guide November 2001 Call Forward Features Call Forward — Externa l ➤ T o cancel a Cal l Forward – Exte rnal ➤ Press Cal l Fr wd Exter nal ...or [PDN] + #670 + Spk r . 1. Store t he destinatio n number at Stati on Speed Dia l locati on 139. Only perfor m Ste p 1 the fi rst time Cal l Fo rw ar d-E xte rna[...]

Strata CT Digital T eleph one User Guide November 2001 33 Features C a ll Forwa rd Remote Destination Change If Call Forwar d-E xternal mode is set at you r sta ti on, you can change the for w ar din g dest ina t ion from a teleph one outsi de of the s ystem. ➤ T o change t he destinat ion number 1. C all into the CT sy ste m ove r an Exch ange l[...]

34 Strata CT Digital T elephon e User Guide November 2001 Call Park O rbits Features Call Park Orbits The Call Pa rk featur e enables you to hold a c all temporar ily in an orbit (t he area whe r e the call is held). Anyone can r etrieve th e call from the o r bit using the s ame or a dif ferent s tation. The re are 20 General Pa rk Orbits fo r the[...]

Strata CT Digital T eleph one User Guide November 2001 35 Features Cal l Park and Pag e ➤ T o r etrieve a parked ca ll Call Park and Page Y ou can use the Park feature i n conjunc tion wit h the Pag e fea ture. This oper ation c an be progr ammed on a Spee d Di al button f or one-t ouch activ ation (See “ Feat ure Access Codes ” on Pa ge 6 7 [...]

36 Strata CT Digital T elephon e User Guide November 2001 Call Pickup Features Call Pickup Y ou can pick up a call t hat is ri nging anot her station ’ s [PDN] or [PhDN], a c a ll placed on ho ld at anoth er stati on and othe r types of calls. When you pick up an interna l call, the calling s tation [ 200 ] displa ys on the left an d the called s[...]

Strata CT Digital T eleph one User Guide November 2001 37 Features Ca ll Pi cku p [DN] Pickup Picks up r inging or held Direc tory Numbers . ➤ Press [DN] + #5#2 + [PDN] or [PhDN] that you wa nt to pick up. Directed Call Pickup This fea ture enabl es you to p ick up cal ls ringi ng in, or c alls hel d at other statio ns. ➤ T o use dir ected call[...]

38 Strata CT Digital T elephon e User Guide November 2001 Call T ransf er with Ca mp -on Features Calls Ringi ng Withi n Y our Group ➤ Press Gro up Pic kup or a [DN] + #5#34 . Y ou are connect ed to the call. Calls Ringing to Other Groups Page/Interna l Call Pickup This feat ure pick s up Inter nal (sta tion to s tation), Grou p Page, and All Cal[...]

Strata CT Digital T eleph one User Guide November 2001 39 Features Call T ra nsf er with Camp-on ➤ T o transf er a ca ll 1. W hi le on a ca ll, pre ss Cnf/T r n . The Line or [DN] LED flashe s green (conf erence rate ). Y ou hear interna l dial tone. 2. Dial the [DN] where the call will be transf erred. The Exc h ang e lin e ri ngs th e ca lled s[...]

40 Strata CT Digital T elephon e User Guide November 2001 Call Waiti ng Features Call W ai ting Y ou can answer a cal l that i s transfe rred to your s tation, e ven when your s tation is bu sy . When anothe r call is campe d onto your st atio n, you hear two ca mp-on t one beeps and the [DN] or Line LED flashes red (on- hold). If a cal l is sent t[...]

Strata CT Digital T eleph one User Guide November 2001 41 Features C onferenc e Calls Conference C alls This fea ture enabl es you to a dd other p arties t o an exist ing call . (If you have an LCD tel ephone, you can use Sof t Keys to ma ke a conference c all.) The following conferenc ing confi gurations are possibl e: ♦ up to tw o stations and [...]

42 Strata CT Digital T elephon e User Guide November 2001 Date/Tim e/Day Adju stment Features Date/Time/Day Adjustment This feat ure is pe rformed f rom a designate d station. See t he System Admini strator Gu ide for inst ructions . Direct Inward Sy stem A ccess (DISA) Outside c allers wi th telep hones that send Dua l-tone Mul ti-frequen cy (DTMF[...]

Strata CT Digital T eleph one User Guide November 2001 43 Features Direct Inw ard S yst em Ac cess (DISA ) DISA Calls - E xternal 1. From outsi de the sys tem, call th e DISA Exchange line te lephone numbe r . Y ou hear a ringba ck tone signal, t hen an internal di al tone for 10 sec ond s. If you do not dial wi thin 10 s econds, the system automa [...]

44 Strata CT Digital T elephon e User Guide November 2001 Direct Station Sele ction (DSS) But tons (Hotline) Features Direct Station Selection (DSS) Buttons (Hotline) This optio nal featur e ena ble s you to use a DSS button to con nect dir ectly to anoth er st at io n ’ s [PDN]. The DSS LED shows t he status (idle/ busy) o f the stati on and/or [...]

Strata CT Digital T eleph one User Guide November 2001 45 Features Door L o ck(s) ➤ T o activ ate/deact ivate DND ➤ Press Do No t Disturb . The LED li ghts steady r ed and DND mode i s activat ed. ...or pres s it again to t oggle the f eature o ff. Notes ● Calls for ward fr om your st ation i mmedi ately while in the DND mode, if it is s et f[...]

46 Strata CT Digital T elephon e User Guide November 2001 Door P hon e( s) Features Door Phone(s) Door phones ca n be used to call digi ta l/ electronic tel eph ones selected in syst em programming. Wh en a door ph one call s, you h ear a disti nctive ri nging tone , on e or fiv e time s (se t in system progra mming). Y ou can also c all a door pho[...]

Strata CT Digital T eleph one User Guide November 2001 47 Features Door Ph on e( s) ➤ T o answer a d oor phone cal l ➤ T o c all /mo n ito r a d oor p ho ne ➤ T o call fr om a door phone 1. Lift th e handset. If you l i ft the handse t while the do or phone is still r inging, the [DN] LED fla shes green (in-us e) and you are connec ted to the[...]

48 Strata CT Digital T elephon e User Guide November 2001 DTMF T one Di alling w ith * a nd # Features DTMF T one Dialling with * and # Y ou may have to send * an d # # # # DTMF tones to some devi ce s or ser vi ces , such as a voice mai l devi ce or compu ter outpu t servic e. DTMF tones are automati cally ena bled on st ations wit h Speed Di al .[...]

Strata CT Digital T eleph one User Guide November 2001 49 Features Group L ist eni ng Group Listening This feat ure enabl es you to se t your tel ephone so that you and pe ople ne ar your te lephone can hear the called pa rty over the s peak er , but the ca ll ed p art y ca n not hear you. Y ou can alte rna te bet w een p art i es as long a s the h[...]

50 Strata CT Digital T elephon e User Guide November 2001 Hands free Mo nit oring Features Handsfree Monitoring Calls pl aced on hol d by an outsi de party may be moni tored hand sfree. This feat ure free s you from havin g to hold t he handset to your ea r until the out side party ret urns to th e call, enablin g you to take car e o f ot her task [...]

Strata CT Digital T eleph one User Guide November 2001 51 Features I SDN Outgoing Call in g ISDN Outgoing Calli ng This fea ture enables you to make outgo ing call usi ng an Inte grated Se rvices Dig ital Net work (ISDN) trunk, pr ovided tha t you are c onnected t o Strata CT and that you subscribe to ISDN lines. ISDN trunks of fer fast er call con[...]

52 Strata CT Digital T elephon e User Guide November 2001 Messag e Waitin g Features Message W a iting Light on [PDN] ➤ T o answer a Msg light ➤ T o cancel the Msg light 1. Press Msg , the n li ft t he handset. If you re ach a station t hat is busy or doe s not a nswer , go on-hook and press Msg again. The s yst em ro tate s to the ne xt messag[...]

Strata CT Digital T eleph one User Guide November 2001 53 Features M essage W aiting Message W ai ting Light on [PhDN/ MW] ➤ T o r espond to [Ph DN/MW] ➤ T o cancel [PhDN/ MW] Message W ai ting Light on Anothe r T eleph one ➤ T o set a mes sage waiti ng light o n another te lephone 1. Press th e flashing red [ PhDN/ MW] LED. Y our phone ri ng[...]

54 Strata CT Digital T elephon e User Guide November 2001 Micr ophone Cut-O ff Features ➤ T o cancel a message li ght set on another sta t ion ➤ Press [DN] and dial #64 plus the [PD N ] o r [Ph D N] tha t h as th e m e ssag e li ght set. Microphone Cut-Off This feat ure prev ents call ers fro m monitoring the sounds near your tel ephone when y [...]

Strata CT Digital T eleph one User Guide November 2001 55 Features O ff-hook Cal l Announc e (OCA) ♦ Speaker Off- hook Call Announ ce (SP-OCA) – lets ca llers make an announce ment th rough the speak er of an of f-hook, busy digital phone. The ca lled tel ephone mu st be equi pped with op tional hardware. When you rece ive an HS-OCA call whi le[...]

56 Strata CT Digital T elephon e User Guide November 2001 Off-hook Call Annou nce (OCA) Features HS-OCA ➤ T o a ns w er a n HS -OCA ta lkb a ck c all ➤ T o disconnect an HS-OCA call t o your stati on ➤ Press Spkr . The HS-OCA call disconnec ts. SP-OCA ➤ T o answer an SP-OCA cal l ➤ Speak towar d the micr ophone of you r phone. Y ou may wa[...]

Strata CT Digital T eleph one User Guide November 2001 57 Features Ov erride Calls Override C alls The avail able over ride features are: ♦ Busy Overr ide (BOV ) – enables you to s end a mut ed ring to ne to a busy st ation to indic ate th at a call is waiting. The BOV muted rin g can be pro grammed for each station to be two mute d rings only [...]

58 Strata CT Digital T elephon e User Guide November 2001 Override Calls Features Busy Overri de Do Not Disturb Override Executive O verride ➤ After re aching a busy statio n, press 2 . A m ute d ton e is hea rd a t the bus y station, indicating tha t a call is wait ing. The stati on number [ 210 ] disp la ys. ➤ After re aching a statio n in DN[...]

Strata CT Digital T eleph one User Guide November 2001 59 Features Ov erride Calls Privacy Ove rride T oll Restrictio n Override ➤ Afte r rea chi ng a bus y statio n, press Line . Connected pa rties may hear an optional tone signal b efore you are connected. Y our station ’ s LCD displays the Exchang e line iden tifi cat ion , Line 03 . The ove[...]

60 Strata CT Digital T elephon e User Guide November 2001 Page Annou ncements Features Page Announcemen ts Station users can make p age announce ments to t elepho nes and ext ernal spe akers. ➤ T o make a page a nnouncement All Call Page Y ou can make an All Call Page to digital /electr onic telepho nes ass igned to th e “ All Call Page Group. [...]

Strata CT Digital T eleph one User Guide November 2001 61 Features Priv acy On- Line Privacy On-Line W ith this f eature, you can bloc k those wit h Privacy Override f rom enteri ng your Exch ange line. The button do es not block Busy or Executive Override. ➤ T o set/ cancel pri vacy ➤ Press P rivacy on Line to set privacy . The LED lights stea[...]

62 Strata CT Digital T elephon e User Guide November 2001 Releas e and Ans wer Features Release and Answer This feat ure enabl es you to a utomatically di sconnect or transf er an act ive ca ll and ans wer a new cal l using a butto n, ins tea d of a hooks wit ch. When you re ceive the new call, the LED flas hes red and you hear a mute d, Busy Overr[...]

Strata CT Digital T eleph one User Guide November 2001 63 Features Spe akerphon e Speakerphone All digi tal tel ephone u sers can a nswer inte rnal cal ls handsfre e (on-hook) , but only users with a speak erphone can make and rec e ive calls wit hout lift ing the h a ndset. Any digita l telephone mo del with an “ S ” in the mode l name is eq u[...]

64 Strata CT Digital T elephon e User Guide November 2001 Speed Dial Features ➤ T o answer an inco m ing call us ing speakerp hone Speed Dial Speed Dial enables y ou to call a tel ephone number with a bri ef acces s code. Ther e are two types of Speed Dial numbers: ♦ Station – assigned b y individual station users to t heir own s tation an d [...]

Strata CT Digital T eleph one User Guide November 2001 65 Features Sp eed Dial ➤ T o stor e/replace a telephone number on a Stat ion Speed Dial button ➤ T o clear a telephone number on a Stat ion Speed Dial button ➤ Repeat th e previous proce dure on Page 65 , skippin g Step 3 . ➤ T o pr ogram one-to uch telephone number dialling ➤ Repeat[...]

66 Strata CT Digital T elephon e User Guide November 2001 Speed Dial –Adv an ce d Featu res Features ➤ T o make a cal l using a Spe ed Dial butt on or access code Speed Dial – Advanced Features Feature Acce ss Codes Y ou can program SD (Speed Dial) buttons wi th featu re access codes for a si ngle feat ure or a sequ ence of feat ures as l ong[...]

Strata CT Digital T eleph one User Guide November 2001 67 Features Sp eed Dial – Ad vanced F eatures ➤ T o stor e a featur e onto a c ode ➤ Red i a l + Sp eed Di al + Speed Dial Ac cess Code + F eature Access Code + Re dial . Important! ● Do not lif t the han dset. ● If y ou do no t en ter t he e ntir e se que n ce w ith in a s pec if ie [...]

68 Strata CT Digital T elephon e User Guide November 2001 Speed Dial – Advanc ed F ea tur es Features Overrides (Bu sy , DND) 2 Overrides (Ex ecutive) 3 Page Acces s 4 Hold + [PDN] + #XXX #XXX = Page Acce s s code - “ Paging Ac cess Codes ” on Pages 157 a nd 157 . Park Ca ll/ A cces s Page The exis ting call is parke d and you are au tomatica[...]

Strata CT Digital T eleph one User Guide November 2001 69 Features Sp eed Dial – Ad vanced F eatures Speed Dial P ause and Flash/R ecall Storage Some Speed Dia l numbers may req uire a pau se (long o r regular ) or hookf lash be i ncluded (e .g., tone delay require s a pause at the begi nning of a Speed Dial number). Speed Dial Nu mber Linking Y [...]

70 Strata CT Digital T elephon e User Guide November 2001 Speed Dial – Advanc ed F ea tur es Features ➤ T o link stat ion/system speed di al numbers Linked Speed Di al Example The System Admi nistrat or can st ore an Ex change li ne access code plus i nternat ional lon g distance dialli ng codes in Sys tem Speed Dial locat ions (See T able 18 o[...]

Strata CT Digital T eleph one User Guide November 2001 71 Features Sp eed Dial – Ad vanced F eatures where: 990 990 990 990 – Syst em Speed Dial Code that is linked. 9 9 9 9 – Exchang e line access co de. 00 00 00 00 – interna tio nal a rea cod e. 81 81 81 81 – count ry code (example: Japan) 3 3 3 3 – city code (exampl e : T okyo) Stati[...]

72 Strata CT Digital T elephon e User Guide November 2001 Timed Re min ders Features ➤ T o chain dial Speed Dial numbers T imed Reminders Y ou can set five separate remind ers at your stat ion. At th e time (hour and minute ) set by you, your telephon e beeps. If you r phone has an LCD, the message is also di splayed. Y ou can set the reminder to[...]

Strata CT Digital T eleph one User Guide November 2001 73 Features Timed Re mi nde rs ➤ T o cancel a T imed Reminder 4. E nte r d esi red LCD message st ation number ( 10 ~ 19 ) or syst em number ( 60 ~ 99 ) ...or e nter 00 if your telephon e does not have an LCD or if you do not wan t a me ssa ge to d ispl ay whe n the ti me remin de r tone soun[...]

74 Strata CT Digital T elephon e User Guide November 2001 T one /Pul se D ial lin g Features T one/Pu lse Di al lin g W ith some older Exchanges, you may have to make c alls on Exchan ge lines that are prog rammed for rota ry dial pu lses. This feature enables you, whi le on the se lines, to switch to tone dial in order to access r e mote equipment[...]

Strata CT Digital T eleph one User Guide November 2001 75 Features T wo (T andem) Exch ange Line Connectio n T wo (T ande m) Exchange Line Connection [DN] Button This fea ture enabl es a sta tion user to connect two Exchange lines, then dro p out of the conver sation. ➤ T o connect two outside lines (us ing a [DN] but ton) 1. While tal king on an[...]

76 Strata CT Digital T elephon e User Guide November 2001 T wo (T andem) Excha nge Line Conne ction Features Exchange Li ne Buttons This feat ure all ows a stat ion user t o connect t wo Exchange l ines, the n drop out of the convers ation. On s om e s yst em s, bot h E xch an ge Line buttons ( or P oole d Line Grp buttons ) mu st ap pea r on your [...]

Strata CT Digital T eleph one User Guide November 2001 77 Features T wo (T andem) Exch ange Line Connectio n Supervision ➤ T o supervi se a tandem ca ll and r elease it 5. Press Cnf /T r n and hang up. Y ou hear dial ton e . Both Line LEDs continue to flash (e xclus ive -ho ld rate ) and the two lines ar e connec ted. N1 and N2 identif y the c on[...]

78 Strata CT Digital T elephon e User Guide November 2001 V oice Mail Integrat ion Feature s V oice Mail Integrati on This sect ion expla ins how to p rogram your t elephone for Call Forwa r d and retrieve mess ages when using a T oshiba Stratagy V oice Mail Sys tem with your Stra ta CT syste m. Refer t o the a ppropria te Stra tagy V oi ce Pr o ce[...]

Strata CT Digital T eleph one User Guide November 2001 79 Features V oic e Mai l In teg rati on ➤ T o cancel the mailbox number ➤ Press [DN] + #656 + R edi al . Message Retr ieval Y ou can progra m a flas hing MSG o r [PhD N/MW ] t o auto ma ti call y re trie ve y o ur S tr atag y voi ce m a il mess ag es w h en it is pr ess ed. S tor ing the m[...]

80 Strata CT Digital T elephon e User Guide November 2001 V oice Mail Integrat ion Feature s ➤ T o r etrieve me ssages wit h Msg or [Ph DN/MW] button ➤ Press Msg [PhDN/MW] button with f lashing LED. ➤ T o cancel automati c retri eval ➤ Press [DN] + #657 + R edi al . Multiple Message Retrieval (LCD T elephones) Call Forward to V oice System [...]

Strata CT Digital T eleph one User Guide November 2001 81 Features V oic e Mai l In teg rati on ➤ T o f orw a rd call s to voi ce m a il ➤ T o cancel Call Forward 1. Press th e desired Cal l Fo r w a r d bu tton The LED flash es. ...or a [PDN] o r [PhDN] + access co de. Y ou hear a conf irmation t one afte r entering t he access code. Call Forw[...]

82 Strata CT Digital T elephon e User Guide November 2001 V oice Mail Integrat ion Feature s[...]

Strata CT Digital T eleph one User Guide November 2001 83 LCD Operation 3 This chapt er cover s the LCD, it s buttons and displa ys. Special featur es availa ble only wi th the LCD are desc ribed in det ail and step -by-step ins tructions o n using them ar e given. (For digi tal tel ephone standar d features, see Cha pte r 2 – Fea tu re s .)[...]

84 Strata CT Digital T elephon e User Guide November 2001 Control Buttons LCD Op eratio n Control Buttons The Mo de , Pa ge and Scro ll buttons a re acti ve when Soft Keys are tu rned off or your tel ephone is idle . Ta b l e 8 lists button fu nctions. T able 8 Control Button Definitions Button Definiti ons Mode Cancel s th e b eep ing ton e when u[...]

Strata CT Digital T eleph one User Guide November 2001 85 LCD Op erat io n Soft Keys ➤ T o Exit fr om any Mode Soft Keys The Soft Ke y featur e provides a quick- and-easy wa y to acces s frequently- used feat ures duri ng a call. When Soft Keys are on, they repl ace the Mode , Page, and Sc roll func tions. When y our tele phone is idle, Sof t Key[...]

86 Strata CT Digital T elephon e User Guide November 2001 Soft Keys LCD Op eratio n ➤ T o turn Soft Keys ON ➤ T o turn Soft Key s OFF Soft Key Disp lay Abbreviat ed So ft Key feature prompts di spl ay on the LCD above the Cont ro l buttons ( Mode , Pa ge , and Scr oll ). In the foll owing exampl e, you would press Mode for the TRNS function, Pa[...]

Strata CT Digital T eleph one User Guide November 2001 87 LCD Op erat io n Soft Keys Example: Using Soft Keys to Make a Conference Call While on an outside call ( LINE 3 ) you in itiated, you r LCD display s the prompts ABR , CONF , and PGE during the first 30 seconds (i f ABR does not appear , then this f eature was not assi gned in sys t em progr[...]

88 Strata CT Digital T elephon e User Guide November 2001 Soft Keys LCD Op eratio n If you have T one Firs t Signa lling, the phone r i ngs station [ 203] and the displ a y changes to: 4. (Optional ) If you have voi ce first signall ing, an nounce the c all to statio n 20 3 . The calle d station answer s, and you are con nected to st ation 203 and [...]

Strata CT Digital T eleph one User Guide November 2001 89 LCD Op erat io n Soft Keys Soft Key Prom pts Ta b l e 9 provide s definitions of all of the Soft Key prompts t hat could appear on yo ur LCD. T able 9 Soft Key Pr ompts Soft Key Definition ABR Activates Automatic Busy Redial after diall ing a bus y outsi de telephone number . ACB Activates A[...]

90 Strata CT Digital T elephon e User Guide November 2001 Busy Lamp Fiel d (BLF) Disp lay LCD Op eratio n Busy Lamp Field (B LF) Display This feat ur e di spl ays when a station is bu sy or ri ngi ng on any type o f [D N] or Excha nge l i ne. I f al l o r a teleph one ’ s [PDNs] are in us e on another tel ephone(s) , the t elephone s hows busy on[...]

Strata CT Digital T eleph one User Guide November 2001 91 LCD Op erat io n CLI/DDI Info rmation Mode CLI/DDI Information Mode If your s ystem is pr ogrammed to r eceive bo th CLI an d DDI informati on on incomin g calls, press Pa ge whi le th e ca ll is r ingin g to alte rna te be twee n D DI and CLI L CD d isp lay s. Af ter y ou a nswe r the call,[...]

92 Strata CT Digital T elephon e User Guide November 2001 Retriev e and Auto Dial Mi ssed C alls LCD Op eratio n Retrieve and Auto Dial Missed Calls The sys tem automati cally s aves the numbers for a ll call s that ri ng at your tele phone, but a re unanswered (misse d calls). Thi s featur e enables you to view t he stored informati on, vie w the [...]

Strata CT Digital T eleph one User Guide November 2001 93 LCD Op erat io n Messag es, Memos, an d Name Disp lay ➤ T o Auto Dial the lost call Messages, Memos, and Na me Display The LCD on y our telephone c an be us ed to send o r receive messages to/fr om other LCD t elephone us ers (sampl e shown at r ight). I t can also di splay the names/numbe[...]

94 Strata CT Digital T elephon e User Guide November 2001 Messag es, Memos, and Name D isplay LCD Op eratio n ➤ T o enter LCD c haracters 1. A cce ss m es sag e/m e mo /na me di spl ay . A cur sor ( — ) appears at the fi rst char acter in t he dis play . 2. E nte r the me s sag e/na me /mem o ( up t o 32 alphan umeric characters ), using the fo[...]

Strata CT Digital T eleph one User Guide November 2001 95 LCD Op erat io n Messa ges Messages There are three basi c LCD message fu nctions: ♦ Advisory mes saging enabl es you to store an i nformati ve message f or LCD telephone s that ca ll your p hone. ♦ Silent mes saging enab les you to wri te a messag e that you can send to busy LCD telepho[...]

96 Strata CT Digital T elephon e User Guide November 2001 Messag es LCD Operatio n ➤ T o enter/ stor e a stati on message ➤ T o set an a dvisory mess age for inc oming calls 1. Press L CD Msg Sele ct ...or [PDN] + #68 . The LCD Msg Selec t/[PDN] LED fla shes. 2. E nte r the tw o- dig it m ess age number (10~ 19) to be s tored. The curre nt mess[...]

Strata CT Digital T eleph one User Guide November 2001 97 LCD Op erat io n Messa ges ➤ T o cancel an advisory message that has been set at your station ➤ Press L CD Msg Sele ct ...or [PDN] + #68 + Spkr . The LED goes ou t. If a statio n message was sent, this proce dure does n ot erase it. ➤ T o set a a dvisory st ation message for a r emote [...]

98 Strata CT Digital T elephon e User Guide November 2001 Messag es LCD Operatio n Message Not ifications W ith an LCD tel ephone, you c an set sho rt message s (up to 32 characte rs) that display t o callers wi th LCD telephon es. Any stat ion can reco rd a me ss age ; ho we ver, only st at io ns w ith an L C D a re ab le t o se e the sto red mess[...]

Strata CT Digital T eleph one User Guide November 2001 99 LCD Op erat io n Messa ges ➤ T o r eceive a no tification st ation messag e ➤ Press Msg when your telephon e Msg LED is flashing . ➤ T o cancel the message from t he telephone that set the message Group Notificat ion Station Messaging This fea ture enabl es a sta tion to se t a Calle d[...]

100 Strata CT Digital T elephone User Guide November 2001 Messag es LCD Operatio n ➤ T o r eceive a no tification me ssage ➤ Press Msg . ➤ T o c ance l th e m essa g e from th e te lep h on e th at set t he m es sa ge ➤ Press [PDN] and dial # 64XXX , where XXX is the [PDN] of the telephon e that set the messa ge. 3. Press Page . 4. Dial the[...]

Strata CT Digital T eleph one User Guide November 2001 101 LCD Op erat io n Messa ges Silent Messa ging (Busy Station) An audib le tone and a n LCD messa ge can be s ent to a n LCD station t hat is b usy . The busy station can retu rn a message to the call ing stat ion ’ s LCD. The two sta tions may co ntinue th is procedure to carry on a “ si [...]

102 Strata CT Digital T elephone User Guide November 2001 Memos LCD Operatio n Memos Speed Dial M emos Y ou can stor e names (12 charact ers max.) for each of 40 sta tion spe ed dial n umbers. The me mo pad of names ca n be scrol led to se lect the approp riate pa rty . The st ation mu st be enab led via sy stem programming for LCD message memor y [...]

Strata CT Digital T eleph one User Guide November 2001 103 LCD Op erat io n Memos ➤ T o displa y the Speed Di al number an d memo ➤ Press Mo de + 8X~ X , where X~X is the s peed dial number t o be displ ayed. ➤ T o dial a Speed Dial number ➤ T o check a spee d dial number 1. When your phon e is idle, pres s Mode + 8 . 2. E nte r St atio n S[...]

104 Strata CT Digital T elephone User Guide November 2001 Name /Num ber Dis p lay LCD Op eratio n T imed Remin ders See “ T imed Reminders ” on Page 72 . Name/Number Display This feat ure enabl es you to e nter a name/tit le, telephone nu m ber , locati on, etc. in syste m memory . This nam e/t itle (e. g., Re cep tio n) di s plays on y our sta[...]

Strata CT Digital T eleph one User Guide November 2001 105 LCD Op erat io n Name/ Number Display ➤ T o clear name/number disp lay ➤ T o erase n ame/number displ ay 1. Press [DN] + #620 . Y ou hear confi rmation tone, then busy t one. 2. Press Spkr . Dur ing clea r: Afte r cl ea r: A n ame i s di sp lace d by message and call f orward se ttings [...]

106 Strata CT Digital T elephone User Guide November 2001 Name /Num ber Dis p lay LCD Op eratio n[...]

Strata CT Digital T eleph one User Guide November 2001 107 The Single Digital T elephone Grand T our 4 This cha pter familiar ises you with th e control s and i ndicator s locate d on your Strata DKT2001 Dig ital SL T . T oshiba digital telephone s incorporate s tate-of-the- art tel ecommunicat ions technolo gy and provi de a vast arr ay of calling[...]

108 Strata CT Digital T elephone User Guide November 2001 Buttons T he Single Digita l T elephone Grand T our Buttons Strata DKT2 001 teleph ones come wit h six fixed bu ttons ( see Figur e 4 ). The functi ons of eac h of the buttons a r e described i n Ta b l e 11 . T wo of the buttons ( Line Line Line Line and Msg Msg Msg Msg ) have LEDs which i [...]

Strata CT Digital T eleph one User Guide November 2001 109 The Sin gle Digital T elephone Grand T our LED Indica tors LED Indicators The Line butt on h as a n LED that flashes at varying rat es t o indicate lin e or call status ( se e T able 12 ). The Msg button ’ s LE D in di ca tes a me ss ag e is w ait ing . T able 1 1 Fixed Button De finition[...]

11 0 Strata CT Digital T el ep hone User Guide November 2001 V olu me Co ntr ols The Si ngle Digital T elephone Grand T our V olume Controls Y our telephone ha s Vo l ▲ / Vo l ▼ buttons to inc rea se and decrease ring tone and hand set volume levels. Y ou must hold down either bu tton for at least 1/8 secon d for a ny volume cha nge to occur . [...]

Strata CT Digital T eleph one User Guide November 2001 111 Single Line Digital T elephone Features 5 This chapt er expla ins how to u se the fea tures on y our DKT2001 te lephone. Ther e is a Qui ck Referenc e section for basic tel ephone use, f ollowed by the fe atures i n alphabet i cal order . Before Y ou Be gin If you ar e a new user of the St [...]

11 2 Strata CT Digital T el ep hone User Guide November 2001 Before Y ou Begin Single L ine Digital T elephone Features Incoming Cal l Ringing Patterns Y our telephone r inging pat tern is set in sy stem progra mming. Some systems m ay use t he inter nal call ring patt ern — one seco nd ON, three s econds OFF — for incomi ng outside calls. A di[...]

Strata CT Digital T eleph one User Guide November 2001 11 3 Single L ine Digital T elephone Features Quick Re ferenc e Quick Reference Making an Inte rnal Call Making an Ou tside Call 1. Lift th e handset ...or lif t the hand set and pr ess Line . Y ou hear interna l dial t one. 2. D ial the d esi red stat ion numb er . 1. Lift th e handset ...or l[...]

11 4 Strata CT Digital T el ep hone User Guide November 2001 Quick Re f erence Single L ine Digital T elephone Features Making an Ou tside Call Using ISDN If your St rata CT t elephone s ystem has Integra t ed Services Digi tal Networ king (ISDN) feature s, you can make cal ls using this advanced servi ce. See your System Administra tor regar ding [...]

Strata CT Digital T eleph one User Guide November 2001 11 5 Single L ine Digital T elephone Features Ac count Code Calls Account Code Calls Account Code s are used for a variety of reas ons, incl uding bill ing, call tracki ng, and lin e restrict ion applica t ions. The system r ecords th e Account Codes and c an print the code s and other call de [...]

11 6 Strata CT Digital T el ep hone User Guide November 2001 Account Code Calls Single L ine Digital T elephone Features V erified Acc ount Codes Some Strat a CT systems ve rify th e numbers entered wh en you enter Forced or V oluntary Accoun t Codes. These are called V erified Account Codes. V oluntary Acc ount Codes V oluntary Acco unt Codes a re[...]

Strata CT Digital T eleph one User Guide November 2001 11 7 Single L ine Digital T elephone Features Automatic Bu sy Redial (ABR) Automatic Busy Redial (ABR) After re achin g a busy outs ide nu mber , you can ac tivate ABR s o that th e Strata CT system automati cally redia ls the numbe r at regu lar int ervals. If the s ystem redi als an out side [...]

11 8 Strata CT Digital T el ep hone User Guide November 2001 Automatic Call Distribution (ACD) Single Line Digita l T elephone Feature s Automatic Call Distribution (ACD) Y our DKT2001 telephon e must be programme d for ACD in order for ACD feat ures to wo rk. If you are an ACD age nt or s upervisor , please ref er to the Strata CT ACD Agent and AC[...]

Strata CT Digital T eleph one User Guide November 2001 11 9 Single L ine Digital T elephone Features Automatic Callback (ACB) Automatic Callback (ACB ) After re aching a b u sy or the Do Not Disturb (DND) mode, you can set ACB to have the syst em call you back whe n the called sta t ion is no longe r busy or i n the DND mode. ACB doe s not appl y t[...]

120 Strata CT Digital T elephone User Guide November 2001 Attendant Co ns ole Callin g Single L ine Digital T elephone Features Attendant Console Call ing Up to four attendant consoles can be ins t alled per sys tem. There ca n be up to t hree ways t o call t he attenda nt console , depending upon system prog ramming. ➤ T o call any at tendant co[...]

Strata CT Digital T eleph one User Guide November 2001 121 Single L ine Digital T elephone Features Backgro und Music (BGM ) Over T elephon e Speakers Background Music (BGM) Over T elephone Speakers BGM ove r ext ern al sp ea ke rs is con tro lled by t h e Sy ste m Ad mini st ra tor . I f BG M is ena bled , yo u ca n turn it ON/OFF for your individ[...]

122 Strata CT Digital T elephone User Guide November 2001 Call Forward (CF) Single L ine Digital T elephone Features #604 -Busy/No Ans wer Forward s calls i mmediately to another s tation wheneve r you are busy on anot her call. Calls also for ward if yo u do not answer within a c ertain t ime (that you design ate). Not a vailable from a rota ry te[...]

Strata CT Digital T eleph one User Guide November 2001 123 Single L ine Digital T elephone Features C all Forward (CF) ➤ T o cancel Call Forward Call Forward — External This fea ture enabl es you to f orward new , incoming cal ls to a n umber outside of t he system. Call Forwa rd- Ext ernal does no t for war d internal cal ls or calls tra nsf e[...]

124 Strata CT Digital T elephone User Guide November 2001 Call Forward (CF) Single L ine Digital T elephone Features ➤ T o cancel Call Forward- External Remote Call Forward — External Destinat ion Change If Call Forwar d-Ex ternal mode is set at your sta ti on, you can change the for w ar din g dest ina ti on fr om a teleph one outsid e of the [...]

Strata CT Digital T eleph one User Guide November 2001 125 Single L ine Digital T elephone Features C all Forward (CF) ➤ T o change t he destinat ion number 1. C all into the S trat a CT s yste m o v er an Exchange l ine pr ogrammed for the DI SA featu re. Y ou hear ri ng back tone signal, t hen inter nal dial tone for 10 s econds. T ry again if [...]

126 Strata CT Digital T elephone User Guide November 2001 Call Park O rbits Sing le Line Digital T elephone Fe atures Call Park Orbits The Call Pa rk featur e enables you to hold a c all temporar ily in an orbit (t he area whe r e the call is held). Anyone can r etrieve th e call from the o r bit using the s ame or a dif ferent s tation. The re are[...]

Strata CT Digital T eleph one User Guide November 2001 127 Single L ine Digital T elephone Features Cal l Pi cku p ➤ T o r etrieve a parked ca ll fr om any s tation ➤ T o park a cal l and page an other stat ion Call Pickup Y ou can pick up a call tha t is ringing another s tation, a c all plac ed on hold at another s tation, a nd other types of[...]

128 Strata CT Digital T elephone User Guide November 2001 Call Pickup Single Line Digital T elephone Fe atures Pick up Call s to a Group Stations may be assi gned in sys t em programming t o Pickup Grou ps. As many as 20 groups can be created to enabl e you t o eas il y pi ck up i ncomi ng (new or transfer red ) or inter nal cal ls that are ri ngi [...]

Strata CT Digital T eleph one User Guide November 2001 129 Single L ine Digital T elephone Features Confe rence Ca lls ➤ T o pick up a call that is ringing in another group Conference C alls Strata C T enable s you to partici pate in a variety of confer ence call s: ♦ Up to four station s (includ ing your own) may be confe renced on i nternal l[...]

130 Strata CT Digital T elephone User Guide November 2001 Conf er en c e Call s Single L ine Digital T elephone Features Step 2: (Optional) Add M ore Callers to a Conference or T an dem Call 4. If you hear a sin gle tone, voice an nounce the c all and as k the part y to pick up On internal calls, t he new part y must pick up the handset or press a [...]

Strata CT Digital T eleph one User Guide November 2001 131 Single L ine Digital T elephone Features Excha nge Line Queu ing Exchan ge Line Que uing If all outgoing Ex change lin es are bus y , the Exchan ge Line Queui ng feature wi ll ring your tele phone when one is available. ➤ T o cancel Excha nge Line Queuing 1. If you he ar busy tone afte r [...]

132 Strata CT Digital T elephone User Guide November 2001 Direct Inward System Access (DISA) Single L ine Digital T elephone Features Direct Inward Sy stem A ccess (DISA) Outside c allers wi th telep hones that send Dua l-tone Mul ti-frequen cy (DTMF) tones (p ush-butt on dialli ng) can call in on E xchange lines pr ogr amme d f or DISA a nd dial s[...]

Strata CT Digital T eleph one User Guide November 2001 133 Single L ine Digital T elephone Features Direct Inw ard Syst em Ac cess (DISA ) ➤ T o make an outg oing call with DISA 1. From outsi de the sys tem, call the DISA Excha nge line t elephone number:___ -_____. See th e System Adm inistra tor for this numbe r . 2. Listen f or repet itive ri [...]

134 Strata CT Digital T elephone User Guide November 2001 Door Ph on es Single Line Digita l T elephone Feature s Door Phones Y ou can call a door phone and monitor the immed i ate area surr ounding the doo r phone. ➤ T o call/monit or a door phone ➤ T o pick up a d oor phone c all that is ringin g another stati on 1. Lift the handset ...or lif[...]

Strata CT Digital T eleph one User Guide November 2001 135 Single L ine Digital T elephone Features DTMF T one D ialling wi th * and # DTMF T one Dialling with * and # Y ou may have to send * and # DTMF to nes to some d evices or servi ces, such a s a voice mai l device or compute r output s ervice. Se e your Syst em Administr ator to f ind out whe[...]

136 Strata CT Digital T elephone User Guide November 2001 Messag e Waitin g Single Line Digita l T elephone Feature s Retrieve a C all on Exclusive Hold Message W aiting If you r station is idle or busy on a call while anoth er stati on tries t o contact y ou, the call ing st ation can turn on the message wa iting LED on you r tele phone. Y our Mes[...]

Strata CT Digital T eleph one User Guide November 2001 137 Single L ine Digital T elephone Features Message W aiting ➤ T o cancel the Message W aiting light Set Message W aiting on Other T elephone s After re aching a b usy or unanswere d telepho ne equipped with a Mes sage W aiting ind icator , you can set a Me ssage W a iting indicat ion on the[...]

138 Strata CT Digital T elephone User Guide November 2001 Override Calls Single L ine Digital T elephone Features Override C alls Busy Overri de enab les you to send a tone to a busy stati on to indi cate tha t a call is waiti ng. Any statio n can initia te Busy Over ride. Of f-hook Call Anno unce is another wa y to contact a busy stat ion; it let [...]

Strata CT Digital T eleph one User Guide November 2001 139 Single L ine Digital T elephone Features Paging An nouncem ents T oll Restrictio n Override Station s can be in dividually res tricted from making t oll calls. Each station can be allowed or deni ed specifi c area and of fice codes, long dist ance inf ormation ca lls, internat ional ca lls [...]

140 Strata CT Digital T elephone User Guide November 2001 Repeat Last Nu mber Diall ed Single L ine Digital T elephone Features Repe at La st Num be r Dial led This feat ure enabl es you to easil y redial the last number ca lled. See y our Syste m Ad min ist rator if this feat ure doe sn ’ t work. The # button on your tel ephone may have been pro[...]

Strata CT Digital T eleph one User Guide November 2001 141 Single L ine Digital T elephone Features Time d Remi nde rs ➤ T o speed dial call T imed Reminders Y ou can set f ive separat e reminders at your stati on. At the t ime (hour a nd minute) s et by you, your telephon e beeps. Y ou can set th e remin der to occ ur once or on a daily basis. 5[...]

142 Strata CT Digital T elephone User Guide November 2001 V oice Mail Integrat ion Single L ine Digital T elephone Features ➤ T o cancel a T imed Reminder V oice Mail Integrati on This sect ion expla i ns how to program yo ur telep hone for Cal l Forward and mes s age retrieva l when using a T oshiba V oice Mail System wi th your St rata CT sys t[...]

Strata CT Digital T eleph one User Guide November 2001 143 Single L ine Digital T elephone Features Setting Ca ll Forward V oice Mail Id entification Code T o direc t forward ed calls to your mail box — your p ersonal s torage sp ace for voic e messages — and to ensure t hat callers r eceive you r personal gree ting, you must stor e a V oice Ma[...]

144 Strata CT Digital T elephone User Guide November 2001 V oice Mail M essage Retriev al Single L ine Digital T elephone Features Call Forward T o T oshib a V oice Systems By setti ng Call Forwa rd to the T oshiba St ratagy V oice Mail System on your telephon e, info rmation about the call will aut omatically be sent to t he V oice Mail system, so[...]

Strata CT Digital T eleph one User Guide November 2001 145 Single L ine Digital T elephone Features V oice M ail Mes sage Re trieval ➤ T o r etrieve m essages 1. When the Msg Lamp flash es, lift the hands et. 2. Press Msg ...or pres s Li ne , then Msg ...or pres s #408 ...or pres s Li ne + #408 . The V oice Mail Sys tem is calle d and you ar e au[...]

146 Strata CT Digital T elephone User Guide November 2001 V oice Mail M essage Retriev al Single L ine Digital T elephone Features[...]

Strata CT Digital T eleph one User Guide November 2001 147 Add-on Module/DSS Console 6 This chapt er provi des an equi pment overview o f the fol lowing two o ptional u nits and desc ribes the featur es buttons and their as sociated LEDs. ♦ Digital Add-on Module (DADM) – add 20 fe ature but tons to 20 00 & 2500-ser ies digi tal telephon es.[...]

148 Strata CT Digital T elephone User Guide November 2001 DADM Add-on Modul e/DSS Console ♦ An Exchang e line LED is gre en when the Exc hange line is in use b y the DADM console u ser . It is red if i t is in u se by another telephone user . Note The button numbers shown in t his figure are examples only and may not ref lect the numbers on your [...]

Strata CT Digital T eleph one User Guide November 2001 149 Add-on Modul e/DSS Console DSS Consol e DSS Consol e The DSS conso le operat es alongsi de of a digital telephone t o provid e the telep hone with 60 addi tional featur e buttons. The buttons can be p rogrammed for [DSS], Excha nge line access, All Call Page, Night T ransfer , and Stati on [...]

150 Strata CT Digital T elephone User Guide November 2001 [DSS] Button Add-on Modul e/DSS Console [DSS] Button The Direct Station Select [ DSS] button c an appear o n both the DADM and DSS Console. Ea ch DSS button i s associa ted with a particular statio n in your t e lephone system. I t can be us ed to tra nsfer an outside call to th e a sso cia [...]

Strata CT Digital T eleph one User Guide November 2001 151 Add-on Modul e/DSS Console Feat ures T ransfer to an Idle Station Y ou can trans fer inte rnal or o utside calls t o an idle st ation fr om either a DSS console o r a DADM. ➤ T o transf er a call to an idle stati on Call T ransfer with Camp-on Y ou can trans fer a call to a busy st ation [...]

152 Strata CT Digital T elephone User Guide November 2001 Featur es Add-on Modul e/DSS Console ➤ T o t ran sfe r ca ll to a bu s y st atio n Call Answeri ng (Exchange Lin e) If your DADM or DSS console i s equipped with a Line bu tton, you c a n answer Exchange l ine call s from the DADM o r DSS conso le as you would from a d igi t al t el eph on[...]

Strata CT Digital T eleph one User Guide November 2001 153 Add-on Modul e/DSS Console Feat ures Paging Y ou can make an an nouncement p age to a gr oup of sta tion tel ephone spea kers sele cted in s ystem programming with All Ca ll P age on the DSS con sole. SD (if pr ogrammed) on either t he DSS console o r the DADM can be used fo r page announce[...]

154 Strata CT Digital T elephone User Guide November 2001 Featur es Add-on Modul e/DSS Console[...]

Strata CT Digital T eleph one User Guide November 2001 155 Digital T elephone Access Codes A This appen dix con tains acces s codes for outside Speed Dial numbers, Ex change li nes, Pagi ng Group and Pag ing Zone Codes. Exchange L ine Access Codes Exchange l ines are used when you d ial an out side number . If your tel ephone does not have a CO or [...]

156 Strata CT Digital T elephone User Guide November 2001 Featur e Access Codes Digital T elephone Access Codes Notes ♦ 9 accesses LCR or a general li ne group. ♦ 801~8 16 acces ses line grou ps 1~16, re spective ly . ♦ #7001~#7200 access es indivi dual li nes 1~2 00, respect ively . Feature Acce ss Code s See T able 7 on Page 67 . Paging Acc[...]

Strata CT Digital T eleph one User Guide November 2001 157 Digital T e lephone Access Co des Paging Access Codes T able 15 Paging Gr oups Paging G roup Acces s Code Pa ging Group Acces s Code Statio n Group A #31 1 Station G roup E #315 Statio n Group B #31 2 Station G roup F #316 Statio n Group C #313 St ation Grou p G # 317 Statio n Group D #314 [...]

158 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access C ode s Digital T elephone Access Codes Speed Dial Access Codes The number of statio n and system spee d dial numbe rs avail able to yo u depends on the size of your company ’ s telephone sys tem. Chec k with you r System Admin istrat or to fi nd out whic h codes ap ply t[...]

Strata CT Digital T eleph one User Guide November 2001 159 Single Line Digital T elephone Access Codes B This appen dix con tains acces s codes for outside Speed Dial numbers, Ex change li nes, Pagi ng Group and Pag ing Zone Codes. Exchange L ine Access Codes Y our system may requ ire that you enter an Exchange line code when you make an outside ca[...]

160 Strata CT Digital T elephone User Guide November 2001 Paging Ac cess Code s Single Li ne Digital T elephone Access Codes Paging Access Co des Y our telephone c an be assi gned to page group(s). T elephone s can be a me mber of mor e than one group and e ach gro up can have as many as 120 stations . Station users can access each grou p sepa rate[...]

Strata CT Digital T eleph one User Guide November 2001 161 Single L ine Digital T elephone Access Code s Speed Di al Acces s Codes Speed Dial Acce ss Code s The number of statio n and system spe ed dial numbe rs availabl e to you de pends on the si ze of your company ’ s telephone system. Che ck with you r System Admi nistrat or to fi nd out whic[...]

162 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access C ode s Single Li ne Digital T elephone Access Codes[...]

Strata CT Digital T eleph one User Guide November 2001 163 Button Labels C All fle xible but tons must be programmed for y our telep hone in sys tem programmi ng and vary for individ ual telephones. I f a butt on does n ot appear on your d isplay or telephon e keystri p label, s ee your Sy stem Admini strato r for but ton assignment s. The butto n [...]

164 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access C ode s Button Labels Auto Callbac k Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that station becomes idle or deactiva tes DND. Also used for Exchange l ine queuing when all lines are bu sy . Call F rwd All[...]

Strata CT Digital T eleph one User Guide November 2001 165 Button Labels Speed Di al Acces s Codes Group Pickup Group Pic kup Butto n Press to pick up a call that is rin ging a statio n that belongs to a Pickup Group that your statio n is a me mber of. HS OCA T alkback Handse t Off -hook Call Anno unce Button Press this key while of f-hook busy wit[...]

166 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access C ode s Button Labels Park and Page Park/Page Bu tton Press to p ark internal or outside call in o rbit and anno unce to ot her telephone s or pagin g speakers to retr ieve the p arked ca lls. Par k i n O rb it Park Button Press to p ark internal or outside calls in an orbi[...]

Strata CT Digital T eleph one User Guide November 2001 167 Button Labels Speed Di al Acces s Codes Sub Subaddres s Button Press to e nter a subadd ress on an ISDN trunk o u tgoing call. Te l S e t M u s i c Backgrou nd Music But ton Press to t u rn Background M usic on or off ove r your stat ion sp eaker . T one Dial Select T one Button Press to c [...]

168 Strata CT Digital T elephone User Guide November 2001 Speed Dial Access C ode s Button Labels[...]

Strata CT Digital T eleph one User Guide November 2001 169 Notes to Users Step 1: Safety Approval T os hiba Info rm atio n Sys tem ( U. K .) L td de clar e th at th e St ra ta C T co m pl ies wi th th e E EC ’ s L VD direct ive, (Dire ctive No. 73 /23/EEC). The product ha s been ass essed and f ound to compl y with EN60950:2000 . The notes listed[...]

170 Strata CT Digital T elephone User Guide November 2001 Safety App roval Notes to Users Any periphe ral apparatus connected to the above po rts must ha ve the same EN60950 class ificat ion. ie. ♦ SEL V ports must only be connected to SEL V type ports. ♦ TNV ports must only be co nnected to TNV type port s. 1-3. The s ystem must ha rdwired in [...]

Strata CT Digital T eleph one User Guide November 2001 171 Notes to Users EMC Compliance The S tra ta C T is de sig ned to wo rk wi thin the fol lowin g en vir onm ent al co nd itio ns : ♦ Operatin g temperat ure 0oC to 40 oC ♦ Hum i di ty 20% to 8 0% 1-5. Lit hium Batt eries Wa r n i n g ! All service personne l are informed that Lithium type [...]

172 Strata CT Digital T elephone User Guide November 2001 T ype Approval Notes to Users Step 3: T ype Approval T os hib a Info rm at ion Sys tem s (U K), L td, (T IU ), he reby de clar es th at t he S trat a C T p rod uc t com plie s with the requirements of the EC Dir ective 19 99/5/EC, (ak a Radio & T elecommun ications T erminal Equipment di[...]

Strata CT Digital T eleph one User Guide November 2001 173 Notes to Users Network Planning Information Step 4: Network Planning Information 4-1. Strat a CT T one Plan. T able A3 b elow list s the char acteris tics of the tones and si gnals used in Strat a CT . 4-2. Syst em Port to Po rt losse s. Ta b l e A 3 T ones/Signal to: Fr equency Ca den ce M[...]

174 Strata CT Digital T elephone User Guide November 2001 Network P lanning In formation No tes to Users T able A4 be low li sts the v arious “ t ypical ” transmis sio n ga ins /los ses w hen int er -c o nne ctin g th e various port types. -V alues i ndicate a transmi ssion los s. 4-3. Loudne ss Rati ng. The table below lists the measured l oud[...]

Strata CT Digital T eleph one User Guide November 2001 175 Index A about thi s book conven tions xi how to us e th is gui de x organ isation x relate d documents xii ABR 21 , 117 ACB 22 , 119 acces s codes featu re 66 speed dial 158 , 161 using 27 accou nt code call s 18 , 115 emergency ov erride of forced a ccou nt codes 115 forced a ccount codes [...]

176 Strata CT Digital T elephone User Guide November 2001 Index page 85 Redial 5 Scro ll 85 Spkr 6 volume cont rol 4 , 6 , 109 C call hold 10 9 , 126 , 135 park o rbits 126 pickup 127 call fo rward 25 , 121 all calls 28 busy ⁄ no a nswer 30 exter nal 32 , 123 fixed 31 modes 26 no answer 29 to voice mail 142 to vo ice s yst em s 80 using the butto[...]

Strata CT Digital T eleph one User Guide November 2001 177 Index overrid e of forced a ccount code 18 , 115 emergency r ingdown 48 , 51 excha nge line acces s codes 155 , 159 queuing 131 excl usive hold 135 , 136 execu tive over ride 58 , 138 exit fr om any mode 85 exte rnal pagi ng zones 161 F featur e access c odes 66 featur e buttons 8 featu res[...]

178 Strata CT Digital T elephone User Guide November 2001 Index advis ory 96 called s tation 98 group cal led stat ion 99 notifi c atio ns 98 remote call ing stat ion 97 silent (busy s tation) 101 statio n 95 syste m 95 mes sag e w ait ing 136 other te lephones 137 mes sag e wa it ing ligh t on [PDN] 52 on [PhDN/MW] 53 on another tele pho ne 53 mes[...]

Strata CT Digital T eleph one User Guide November 2001 179 Index scro ll button 85 secon dary dire ctory number 7 silent messaging ( busy stat ion) 101 single l ine digi tal tel e phone access codes 159 soft keys 85 display 86 how to use 86 making a co nference call ( example) 87 prompts 89 speak erphone 63 speed dial 64 , 140 , 161 acces s codes 1[...]

180 Strata CT Digital T elephone User Guide November 2001 Index[...]