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TP-Link TD-W8901G manual

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Table of contents for the manual

  • Page 1

    TP -LI NK TD -W 890 1G Wi rel es s Mod em R out er Adv a nc ed Tro ub le sho oti ng G ui de Rele as ed o n 2 009 .09. 2 5 Ver sio n 1.0[...]

  • Page 2

    2 / 15 Content Summary ................................................................................................................................................................... 3 Troubleshooting Flo w Chart and Res olutions .......................................................................................................... 3 Check 1[...]

  • Page 3

    3 / 15 Summary This document a ttempts to prov ide the basic pr ocedures for troubleshootin g TD - W 8901 G modem router problem. Troubleshooting Flo w Char t and Resolutions Click the quick links for more de tails : Check1 Check2 Check3 Note1 Note2 Resolution1 Reso lution2 Resolutio n3 Resolution4 Reso lution5 Check 1 1. Make sure that the ori gin[...]

  • Page 4

    4 / 15 Check 2 The indicator li ghts on the front panel o f the modem router are used to verify the unit’s operation and status betw een your modem, PC and ISP ’ s network. The table below describes wha t the lights mean. Label State Description Resolution Power On (Steady Green) Power On Check ADSL light. Off No Power Resolution 3 A DSL On (So[...]

  • Page 5

    5 / 15 Note 1 Open a web browser (either of W indow s Internet Ex plorer, Mozilla Fi refox, Apple Sa fari, Google Chrome, Opera or any other w eb browser), key in 192.168 .1.1 in the addre ss bar and press enter. T he default username and passw ord are both “ admin ” (all in low er case). Refer to the following link for more details: http:// ww[...]

  • Page 6

    6 / 15 Resolution 1 Some software o r games requires the special ports to be opened on the modem router, for exampl e: Web Server (TCP Po rt 80), F TP Server (TCP Port 21 ), Xbox Liv e ( UDP Port 88 3074 , TCP Port 3074 ), etc. R efer to the follow ing li nk f or the con figuration: http://ww w.tp-link.com/sup port/showfaq.asp?id= 205 Resolution [...]

  • Page 7

    7 / 15 Resolution 5 1 、 Go to the Status page, c lick System Log , and check the lo g whether repo rts “ PAP: login to remote failed; p lease c heck user/ps wd ” whi ch means the PPP userna me and password are incorrect. If so, please go through the Quick Start again and enter the correct PPP username/pass w ord and VPI/VCI values . 2 、 Che[...]

  • Page 8

    8 / 15 3 、 Check the Acces s Management – Filter pa g e, check the ac tive URL filter rules, you can remove all the rules or change them to “ A ctive – No ” for troubleshooting purpose . 4 、 Go to the Interface Setup – Wireless page, ma ke sure that A ccess Point is A cti vated, SSID is broadcasted, A uthentication is correct or deac [...]

  • Page 9

    9 / 15 Note Ap pend ix - FAQ Q1. How do I restor e m y modem ’s configuration to its factor y defau lt settings ? Q 2. What can I do if I don’t know or forgot m y password? 1) Restore the Router’s con figuration to its fac tory default settin g s. If you don’ t know how to do that, please refer to sectio n Q1 . 2) Use the default use r name[...]

  • Page 10

    10 / 15 Q4. What can I do if I cannot access th e w eb- based configuration p age? 1) Configure y our computer’s IP Add ress (TCP/IP settings); For Windo ws XP O S Go to Start > Control Panel , you will then see the following page. Click Network Connections Click Network and Internet Connections Click Properties Right-click Local A rea Connec [...]

  • Page 11

    11 / 15 Double-click Internet Protocol (TCP/IP) Select Obtain an IP address automatically Select Obtain DNS serv er address automatically 2) Click OK[...]

  • Page 12

    12 / 15 For Window s Vista OS Go to Start > Settings > Control Pane l Click View network status and tasks Click View status Click OK[...]

  • Page 13

    13 / 15 Click Properties Double-click Internet Protocol Version 4 (TCP/IPv4) .[...]

  • Page 14

    14 / 15 Select Obtain an IP address automatically 3) Configure your IE browser Open your Internet Explorer web browser, click Tools ta b and you will see the following screen. Clic k Internet Options Select Obtain DNS server address automatically Click OK[...]

  • Page 15

    15 / 15 Now, try to log on to th e Web-based configurati on page again a fter the above settings have been configured. If you still cannot access the con figuration page, please restore your modem r outer’s factory de fault settings and recon figure the device a g ain. Q5 . How to get the t echnical supp ort from TP-LI NK?  T o download the la[...]