Ubiquiti Networks UAP-AC-PRO manual

Enterprise WiFi System Models: UAP-PRO, UAP-AC[...]

i T able of Contents UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . T able of C ontents Chapter 1: P roduct O verview ....................................... 1 Package Cont ents ................................................................ 1 System Requirements ............................................................ 1 Netwo[...]

ii T able of Contents UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 11: User/Guest Details .................................... 44 Details .......................................................................... 44 Statistics ........................................................................ 44 History ............[...]

1 Chapter 1: Pr oduct O verview UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 1: P roduct O v er view Thank you f or purchasing the Ubiquiti UniF i Networks ™ AP-PRO or AP-AC. The UniF i AP-PRO or AP-AC w orks with the UniF i AP , AP-LR, AP-Outdoor , and AP-Outdoor 5G. I t includes the UniFi Controller software , which a[...]

2 Chapter 1: Pr oduct O verview UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Network T opology Requirements • A DHCP-enabled network (for the wir ed Access P oint to obtain an IP address as well as f or the wireless Access Points after the deplo yment) • A management station computer running the UniF i Controller software , l[...]

3 Chapter 1: Pr oduct O verview UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . P orts Main/48V Port Secondary Port Reset Button Cable F eed Plug Main/48V The Main/48V por t is a Gigabit Ethernet por t used to connect the power and should be connected to the LAN and DHCP server . Power can be pro vided by an y of the following: • [...]

4 Chapter 1: Pr oduct O verview UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . P orts MAIN SECONDARY Reset This device complies with Part 15 of FCC rules. Operation is subject to the foll owing 2 conditions: 1) this device may not cause harmful inter ference and, 2) this device must accept any inte rference received, including inte[...]

5 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 2: Installation Introduction Installation Requiremen ts • CA T5/6 cable • Phillips screwdriv er • Drill and drill bit (6 mm for wall-mounting or 3 mm f or ceiling-mounting) • Optional: Dry wall or keyhole saw (to cut 25 mm hole for Ethernet cabl[...]

6 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 7. T urn the UniFi AP-PRO clockwise until it locks into place. C eiling Mount 1. Remove the c eiling tile. 2. Place the Mounting Br acket in the cent er of the ceiling tile. Mark the three mounting screw holes and 25 mm hole for the Ethernet cable . 25 mm Hole [...]

7 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 8. Align the notch on the UniF i AP-PRO with the notch on the Mounting Brack et. 9. T urn the UniFi AP-PRO clockwise until it locks into place. P ow ering the UniF i AP-PRO The UniF i AP-PRO can be power ed directly by a compatible P oE switch or with the inclu[...]

8 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Hardwar e Installation of the UniF i AP-A C The UniF i AP-AC can be mount ed to the wall or ceiling . Perform the steps f or the appropriate installation: W all Mount 1. P osition the Mounting Brack et at the desired location on the wall with the cable feed slo[...]

9 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . C eiling Mount 1. Remove the c eiling tile. 2. Place the Ceiling Backing Plate in the c enter of the ceiling tile. Mark the f our mounting screw holes and 25 mm hole for the Ethernet cable f eed . 25 mm Hole for Ethernet Cable F eed 3. Use a 3 mm drill bit to d[...]

10 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . P ow ering the UniF i AP-A C The UniF i AP-AC can be po wered directly by a compatible PoE swit ch or with the included PoE GigE A dapter . C onnecting to a PoE S witch Connect the other end of the Ethernet cable coming from the Main port on the UniFi AP direc[...]

11 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 3. Go to Go > Applica tions and double-click the UniFi icon. Proc eed to the section, Configuring the UniF i Controller Soft ware , in the next column. PC Users 1. Launch UniF i-installer .exe . 2. Click Install . 3. If your computer doesn ’t hav e Jav a [...]

12 Chapter 2: Installation UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 3. Select the devices that you want to configure and click Nex t . 4. The UniF i Installation Wizard will create a secure primary wireless network for your devices . P er form the following st eps: a. Enter the wireless network name (SSID) in the Secure SSID f[...]

13 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 3: U sing the UniF i C ontroller Software The UniF i Contr oller software that comes with your UniF i AP has a browser-based interface for easy configuration and management. T o access the inter face, perform the following step[...]

14 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Alerts Important events are displayed in the alerts window . The date and time of the event and the message are displa yed . Search Y ou can enter text that you want to search f or . Simply begin typing; there is no need to press Enter[...]

15 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Remote Logging Enable to define a remote syslog server . Enter the IP address and port of the syslog ser ver . Click Apply to sa ve any changes that y ou hav e made. Mail Ser ver When enabled , UniF i will send email alerts when trigge[...]

16 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . • Guest Passw ord (Option only available when using Simple Passw ord authentication) Enter a password that guests must enter before acc epting the T erms of Use and connecting to the Internet. • Expiration (Option only av ailable w[...]

17 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . When logging in with P ayment-based Hotspot authentication, guests will be required to select the package t ype, click the pa yment choice , and accept the T erms of Use before gaining access to the Internet. Acc ess C ontrol Restricte[...]

18 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . - WP A-Personal WP A™ or Wi-Fi P rotected Access was developed as an encryption method stronger than WEP . WP A-Personal requires a passphr ase to connect to the wireless network. • Security Key Enter the passphrase that users will[...]

19 Chapter 3: Using the UniF i Controller Software UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Admin The Admin tab displa ys server version information, allows system backups to be creat ed and downloaded , allows system restor ation from backup files, and allo ws configuration inf ormation to be downloaded to assist in support [...]

20 Chapter 4: Map T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 4: Map T ab The UniF i Contr oller software allows you to upload custom map images of your location(s) or use Google Maps ™ for a visual representation of your wir eless network. When you initially launch the UniF i Controller application, a default map [...]

21 Chapter 4: Map T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 2. Click Add a Map . Add a Map 3. Enter a map name in the Description field and click Upload m y own . Click the Browse button to locate the file to use as a map (valid file f ormats are .jpg , .gif, and .png). Click Con tinue . 4. Click Close . Adding a Google Ma[...]

22 Chapter 4: Map T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 4. The default view is Map , which looks lik e a street map . Use the tools on the left to navigat e the map or zoom in/out. In the Search field, y ou can enter an address or the latitude and longitude of a specific location. Google Maps will automatically update [...]

23 Chapter 4: Map T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Wired/W ireless A ccess P oint Shows the location of the Access P oint on the map. Click and hold this icon to drag the A ccess P oint to another location on the map . Click the Access Point ic on to reveal additional options . Click a blank area of the map to hid[...]

24 Chapter 4: Map T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . • Co v erage Displays a visual representation of the wireless range co vered by the A ccess Point. T opology Displays a visual representation of the network configuration and connections between A ccess P oints. Any devices that is wir elessly connected will hav[...]

25 Chapter 4: Map T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . 3. Enter the distance that the line represents in the Distance: field . The distance is specified in meters b y default but you can switch to f eet using the drop-down selection menu on the right. Click N ex t .[...]

26 Chapter 5: Statistics T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 5: Sta tistics T ab The Statistics tab provides a visual r epresentation of the network traffic connected to y our managed AP s. Charts representing the number of clients and network tr affic are displayed . An hour by hour char t of the usage over [...]

27 Chapter 5: Statistics T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . C urren t Usage - T op Access P oints # of Clients Displays a visual pie chart representation of the client distribution on the most active Access P oints. Place the mouse cursor ov er the chart for percentage details. T raffic Displays a visual pie chart r[...]

28 Chapter 6: Acc ess Points T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 6: A ccess P oints T ab The Acc ess Points tab displa ys a list of managed Access Points , each displaying its icon, name, IP address , status, number of clients connected , download/upload statistics, and transmit/receiv e channel. Y ou can cli[...]

29 Chapter 6: Acc ess Points T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . • Adopt Click to adopt an Access P oint that appears under Access P oints > Pending at the top of the interface. The Status will appear as Adopting until the A ccess P oint is connected. • Upgrade If a software upgrade is available f or the Acces[...]

30 Chapter 7: Users T ab UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 7: U sers T ab The Users tab displays a list of users that are c onnected to the primary wireless network of the Access P oint. Search Allows you to enter text you want to sear ch for . Simply begin typing; there is no need to press Enter . • 2G Selec[...]

31 Chapter 7: Users T ab UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Activity Displays the level of activity for each user . Bars Activity Lev el (Bytes per second) Idle 500 8000 64000 512000 2048000 Uptime Displays the total time the user has been connected for this session. Actions Click an ac tion button to perform the approp[...]

32 Chapter 8: Guests T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 8: Guests T ab The Guests tab displays a list of users that ha ve connected to the guest network of the A ccess P oint. Search Allows you to enter text you want to sear ch for . Simply begin typing; there is no need to press Enter . • 2G Selec t if yo[...]

33 Chapter 8: Guests T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Activity Displays the level of activity for each guest. Bars Activity Lev el (Bytes per second) Idle 500 8000 64000 512000 2048000 Uptime Displays the total time the guest has been connected for this session. Actions Click an ac tion button to perform the appro[...]

34 Chapter 9: All Clients T ab UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 9: All C lients T ab The All Clients tab displays a list of clients that ha ve connected to the guest or primary network of the Access Point at some time during the period specified . Search Allows you to enter text you want to sear ch for . Simply[...]

35 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 10: A ccess P oint Details UniF i Access P oints connect to the UniFi Contr oller software either by Ethernet, denoted as C onnected, or by a wireless connection, denoted as Connected(wireless) . Based on connection type, options under eac[...]

36 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Radio (11n/b/g) or R adio (11n/a) Click Radio (11n/b/g) or Radio (11n/a) to display the channel and transmit/receiv e statistics. Channel Displays the wireless channel being used. T ransmit P ow er Displays the EIRP in dBm. Note: If the device has an[...]

37 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Guests Name Displays the name (MAC address if not defined) of users connected to the guest network of the selected Access P oint. Y ou can click the links under Name to display additional details of each user (see “User/Guest Details” on page 44 [...]

38 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Radio(s) Radio (11n/b/g) or Radio (11n/a) Channel Selec t a channel or leave the default auto setting. Y ou can also use the default HT20 for 20 MHz operation or HT40 for 40 MHz oper ation. Tx Po wer By default the transmit power is set t o Auto . Y [...]

39 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Actions Click O verride t o enable a VLAN, set the VLAN ID , and enter the SSID ov erride name to apply to the wireless LAN ( WLAN). Enabled Selec t to enable or clear to disable override settings on the WLAN. VLAN S elect to enable VLAN or clear to [...]

40 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . • Static IP Choose this option to assign the static IP address, Subnet mask, Gatewa y , Preferred DNS, and Alternate DNS f or the Access P oint. - IP address Enter the IP address for the A ccess P oint. - Subnet mask Enter the subnet mask for the A[...]

41 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Acc ess P oint - Isola ted When an Access P oint is in an Isolated state, you can reestablish a connection to the UniF i Controller software using one of two methods: • Reconnect the Access P oint to the router . • Connect an Ethernet cable from [...]

42 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Adv anced Adoption IP The IP address and SSH por t of the Access P oint are populated here. Username Enter the SSH Username for management access. Passw ord Enter the SSH Passw ord for management access. Inform URL The URL will be populated but you m[...]

43 Chapter 10: Acc ess Point Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . F orget this AP For get Click to remove the A ccess P oint from management by the UniF i Contr oller software and to restore it to factory default settings. Note: Use caution when clicking forget . This will restore the A ccess P oint to factory sett[...]

44 Chapter 11: User/Guest Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 11: U ser/Guest Details The User and Guest h yperlinks bring up the User/Guest Details window . Unless other wise needed to specify differences betw een the user and guest, this User Guide will refer to both as user in the r est of this chapter [...]

45 Chapter 11: User/Guest Details UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . History Date/Time Displays the date and time the user c onnected to the Acc ess Point. Duration Displays the time duration that the user was connected to the Access P oint. Down Displays how many b ytes were do wnloaded by the user during the session. U[...]

46 Chapter 12: Hotspot Manager UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Chapter 12: Hotspot Manager Hotspot Manager includes four main tabs when accessed by the UniF i Contr oller admin account. These tabs include Wireless Guests , Payments/T ransactions , V ouchers , and Operator Acc ounts . The UniF i Contr oller admin can c[...]

47 Chapter 12: Hotspot Manager UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Status Displays the status of the transaction. Actions Allows you to refund a customer if necessary by clicking the Refund button. V ouchers Allows the creation of vouchers including a distributable code, dur ation values , and use restrictions. Search Ent[...]

48 Appendix A: P or tal Customization UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix A: P or tal C ustomization Overview With Portal Customization , the UniF i Controller software allows complete br anding of a por tal implementation, allowing you to “white label” y our wireless internet service as if you had developed[...]

49 Appendix A: P or tal Customization UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Mac 1. Navigate to Go > Applications . 2. Control-click the UniFi application and select Show Package C ontents . 3. D ouble-click the Con tents folder t o open it. 4. D ouble-click the Resources f older to open it. 5. D ouble-click the data fol[...]

50 Appendix B: UniF i Discov ery U tility UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix B: UniF i Disco v er y Utility Overview The Ubiquiti UniF i Discov ery Utilit y includes tools that allow the discov ery and management of UniFi Enterprise WiF i System A ccess P oints. It is installed automatically as part of the UniF[...]

51 Appendix B: UniF i Discov ery U tility UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Manage Click to set the inform URL, allowing the Access P oint to be managed by an instance of the UniF i Controller software running in a NOC or in the cloud (see “Network T opology Requirements ” on page 2 for a visual representation of t[...]

52 Appendix C: Specifications UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix C: Specifica tions UniFi AP PRO Dimensions 200 x 200 x 36.5 mm W eight 298 g (358 g with Mounting Kits) Networking Inter face (2) 10/100/1000 Ethernet P orts Buttons Reset Antennas 2.4 GHz 5 GHz 3 Integrated (Supports 3x3 MIMO with Spatial Diversit[...]

53 Appendix C: Specifications UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . UniFi AP-A C (UAP-AC) Dimensions 200 x 204 x 27 mm W eight 508 g (566 g with Mounting Kits) Networking Inter face (2) 10/100/1000 Ethernet P orts Buttons Reset Antennas 2.4 GHz 5 GHz 3 Integrated (Supports 3x3 MIMO with Spatial Diversity) 3 Integrated (Supp[...]

54 Appendix D: Safety Notices UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix D: Safety Notic es 1. Read, follow , and k eep these instructions. 2. Heed all warnings. 3. Only use attachments/accessories specified by the manufacturer . W ARNING: Do not use this product in location that can be submerged by wat er . W ARNING: A[...]

55 Appendix E: W arranty UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix E: W arr anty Limited W arranty UBIQUITI NET WORKS, Inc (“UBIQUITI NET WORKS”) warrants that the product(s) furnished hereunder (the “Product(s)”) shall be free from def ects in material and workmanship for a period of one (1) year from the date[...]

56 Appendix E: W arranty UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Note Some countries, stat es and provinces do not allo w exclusions of implied warr anties or conditions, so the above ex clusion may not apply t o you. Y ou may ha ve other rights that vary from country to countr y , state to state, or pr ovince to pr ovince . [...]

57 Appendix F: C ompliance Information UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix F : Complianc e Informa tion F CC Changes or modifications not expressly approv ed by the part y responsible for compliance c ould void the user’ s authority to operate the equipment. This device complies with P ar t 15 of the FCC Rules[...]

58 Appendix F: C ompliance Information UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . RoHS/WEEE C omplianc e Stat ement English European Directive 2002/96/EC requires that the equipment bearing this symbol on the product and/ or its packaging must not be disposed of with unsor ted municipal waste. T he symbol indicates that this pr[...]

59 Appendix G: Declaration of Conf ormity UniF i ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix G: Declar ation of C onformity Česky [Czech] UBIQUITI NET WORKS tímto prohla uje, e tento UBIQUITI NET WORKS device, je ve shod se základními po adavky a dal ími p íslu n mi ustanoveními sm rnice 1999/5/ES. Dansk [Danish] Undert[...]

60 Appendix H: Contact Information UniFi ™ AP-PRO and AP-AC User Guide Ubiquiti Networks, Inc . Appendix H: C ontact Informa tion Ubiquiti Networks Support Ubiquiti Support Engineers are located around the world and are dedicated to helping customers r esolve software , hardware compatibility , or field issues as quick ly as possible. W e strive [...]