Ultratec PRO80TM manual

USING Y OUR SUPERPRINT PR O80 ™ 305-013100[...]

Ultratec , Inc . 450 Science Driv e Madison, WI 53711 (608) 238-5400 (V oice/TTY) F ax: (608) 238-3008 Email: ser vice@ultratec .com www .ultratec .com First Edition August 2002 First Printing © 2002 Ultratec , Inc . and T urbo Code are registered trademarks of Ultratec, Inc. Superprint Pro80 , E-T urbo and Auto ID are trademarks of Ultratec, Inc.[...]

T ABLE OF CONTENTS • i T ABLE OF CONTENTS T able of Contents . . . . . . . . . . . . . . . . .i Safety Instructions . . . . . . . . . . . . . . .iii CHAPTER 1 Intr oduction . . . . . . . . . . . . . . . . . . . .1 Featur es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Ov er view of the Superprint Pr o80 . . . . . . . . . . .[...]

ii • T ABLE OF CONTENTS CHAPTER 7 Using Auto-Answ er . . . . . . . . . . . . . . .31 How Auto-Answ er W orks . . . . . . . . . . . . . . . . . .31 Auto-Answ er Memor y . . . . . . . . . . . . . . . . . . . . .31 T urning Auto-Answer On . . . . . . . . . . . . . . . . . . .32 T urning Auto-Answer Off . . . . . . . . . . . . . . . . . . .32 Revie w[...]

SAFETY INSTRUCTIONS • iii General Precautions ● SA VE THESE INSTRUCTIONS! ● Read and understand all instructions. ● Follow all warnings and instructions on the Superprint Pro80 . ● Unplug the Superprint Pro80 from the wall outlet and refer servicing to qualified service personnel under the following conditions: ✔ When the power supply c[...]

iv • SAFETY INSTRUCTIONS[...]

INTR ODUCTION FEA TURES Ring Flasher This bright light flashes to let you know when someone is calling. Special Function Buttons The Superprint Pro80 has 12 specially designed buttons that let you use common functions quickly and easily . The labels on top of the buttons tell you which function it performs. T o use one of these functions, just pres[...]

2 • INTRODUCTION information about E-T urbo, see “ Relay Dial with E-T urbo ” page 22. Relay V oice Announcer This pre-recorded voice message says, “Please use text telephone or dial relay ,” and it can be programmed to also provide the telephone number of your relay service. Auto-Answer This feature answers calls while you are away from [...]

INTRODUCTION • 3 O VER VIEW OF THE SUPERPRINT PR O80 F r ont View Back View Printer Displa y Ring Flasher Signal light On/Off button Spacebar (Announcer) T elephone-line jacks A C-Adapter jack Batter y compar tment (underneath) Special-function r ow P ow er light[...]

4 • INTRODUCTION SPECIAL FUNCTION BUTT ONS[...]

INTRODUCTION • 5[...]

6 • INTRODUCTION[...]

SETUP CONNECTING PO WER & PHONE LINE 1. If you are setting up a new Superprint Pro80 for the first time, pull the plastic tab out of the battery compartment and gently pull the printer guard out of the printer compartment. 2. Plug the AC adapter into an electrical outlet. SETUP • 7 CAUTION: T o avoid damaging your TTY or telephone system, plu[...]

8 • SETUP Determining T elephone Line T ype The Superprint Pro80 requires a standard (analog) telephone line with either pulse or tone (also called touchtone) dialing. Some businesses use digital telephone systems. T o use the TTY in these businesses, some modifications to the telephone line are required. If you are unsure of the type of telephon[...]

SETUP • 9 INST ALLING PRINTER P APER The printer uses high-quality thermal paper. Use the order card that comes with the TTY to order more paper . If you do not have the card, contact your dealer or Ultratec (the address is on the inside front cover of this manual). 1. T ake off the printer cover by lifting the back edge of the cover up toward th[...]

10 • SETUP SETTING THE D A TE & TIME Wh y are Da te & Time impor tant? Date and time are printed and saved at the beginning of each Conversation and Auto- Answer message. It gives you a record of when a call was placed or received. Y ou can view and print the date and time by holding down the key and pressing . T Ctrl CODE < AUTOMATIC&[...]

C ALLING & ANSWERING PLACING A C ALL Dial a Number that Y ou T ype CALLING & ANSWERING • 11 Y ou ha v e three options with the Dial button: • T ype the number of the person you are call- ing. • Use a number that is stored in the Directory . • Redial the last num- ber that was dialed. CHAPTER 3 Ho w do I use the Emergency button? See[...]

12 • CALLING & ANSWERING Dial a Number that is Sa v ed in the Dir ector y Y ou must save numbers in the Directory before you can use this function. T o save numbers in the Directory , see Chapter 6. What ar e “GA” and “SK?” There are some abbrevi- ations and shortcuts that are very common in TTY conversations. These are two of them. ?[...]

CALLING & ANSWERING • 13 5. When the other TTY starts ringing, the Signal light flashes slowly and LINE IS RINGING is displayed. If the other TTY is busy LINE IS BUSY is displayed. T ry again later to place the call or see “ Automatically Redial a Busy Number ” on page 14. 6. When the other person answers the call, his or her Greeting is [...]

14 • CALLING & ANSWERING Automatically Redial a Busy Number When you place a call and reach a telephone that is “busy ,” the Superprint Pro80 lets you automatically redial the number . The Auto Redial function dials the number up to 15 times and notifies you when the other phone rings by flashing the Ring Flasher . 1. The number you have [...]

CALLING & ANSWERING • 15 Call Pr ogr ess Signal light The Displa y This is the is... sho ws this... call pr ogr ess... Steadily on (blank) Dial tone (phone line working) Flashing slowly LINE IS RINGING T elephone/TTY ringing Flashing quickly LINE IS BUSY T elephone/TTY busy (regular pattern) Flickering (blank) Person picking up (irregular pat[...]

16 • CALLING & ANSWERING ANSWERING A C ALL 1. The Ring Flasher flashes slowly and the display says LINE IS RINGING when the Superprint Pro80 receives a call. 2. T ype a greeting and wait for a reply . HELLO THIS IS JOHN MAY I HELP YO Type 3. When your conversation is over , press . The screen is blank. Y ou can also hold down the key and pres[...]

CALLING & ANSWERING • 17 CONVERSA TION MEMOR Y About Con versations Everything typed during a call is automatically saved in memory . These are called conversations. A conversation includes the date and time stamp and everything sent and received during a call. Re viewing Con v ersations 1. T urn on the Superprint Pro80 , the Power light shou[...]

18 • CALLING & ANSWERING INTERRUPTING Interrupting During a Con v ersation 1. Look for the T urbo Code dot on the display to verify that the TTYs have connected using T urbo Code. This dot looks like a period and is found on the left side of the display . 2. While the other person is typing, press the key . The Superprint Pro80 displays INTER[...]

AD V ANCED C ALLING GREETING Using the Gr eeting to Ans w er a Call AD V ANCED C ALLING • 19 P ersonalize y our Gr eeting Y our TTY has a prepro- grammed message that is sent when you press that says “ HELLO GA .” Y ou can edit this mes- sage to include your name or anything else you want by holding down the key and pressing the button. Greet[...]

20 • AD V ANCED CALLING THE V OICE ANNOUNCER 1. T urn on the Superprint Pro80 . 2. Press . TYPE NAME OR NUMBER is displayed. 3. T ype or select the number you wish to dial and press . DIALING... followed by the number is displayed. 4. When the other person’ s telephone starts ringing, the Superprint Pro80 Signal light flashes slowly and LINE IS[...]

AD V ANCED C ALLING • 21 Pr ogramming the Rela y V oice Announcer Phone Number 1. T urn on the Superprint Pro80 , the Power light should be lit. 2. Hold down the key and press . VOICE NUMBER is displayed. 3. T ype the number that a hearing person can call to reach your local TRS. 4. Press . ** RELAY VOICE NUMBER SA VED ** is displayed. SEND MEMO [...]

22 • AD V ANCED CALLING Pr ogramming the Emerg ency Number 1. T urn on the Superprint Pro80 , the Power light should be lit. 2. Hold down the key and press . EMERGENCY NUMBER is displayed. 3. Press to clear the preprogrammed number . 4. T ype the number you wish to call in an emer gency such as the local police or fire department. 5. Press . ** E[...]

AD V ANCED C ALLING • 23 Av ailable User Pr eference Settings: D Do not dial thru Z Do not type recordings verbatim V VCO on H HCO on M Male CA F Female CA B Braille A Do not announce Relay X Do not explain Relay C Request calling card E English language G German language R French language S Spanish language 2 2-line VCO F or example: If VCO will[...]

24 • AD V ANCED CALLING Placing a Call Using Rela y Dial 1. Make sure the Superprint Pro80 is on. The Power light should be lit. 2. Press the button. DIALING... is displayed followed by the number of the TRS that you have programmed for this button. 3. When the Relay service TTY starts ringing, the Superprint Pro80 Signal light flashes slowly and[...]

AD V ANCED C ALLING • 25 3-W A Y C ALLING If your telephone service includes conference calling capabilities, the Superprint Pro80 allows you to carry on a conversation with two other people. 1. Call the first person you wish to talk to. 2. When the first person answers the call, ask him or her to hold. 3. Hold down the and keys then press . HOOK[...]

26 • AD V ANCED CALLING[...]

USING MEMOS SA VING A NEW MEMO 1. T urn on the Superprint Pro80 . 2. Hold down the key and press . EDIT MEMO is displayed. 3. T ype a name for your new Memo (8 characters maximum). The name cannot be the same as any other Memo name already stored. 4. Press . The name of the new Memo is displayed. 5. T ype the message you want to save for this Memo.[...]

28 • USING MEMOS EDITING A MEMO 1. Hold down the key and press . EDIT MEMO is displayed. 2. Begin typing the first few letters of the name of the Memo you wish to edit. When you have typed enough letters, the whole name is displayed. If you don’ t remember what name is used for the Memo, you can use the keys to look through the list of Memos. 3[...]

USING THE DIRECT OR Y SA VING A NEW TELEPHONE NUMBER 1. Hold down the key and press . TYPE NAME, OR UP/DOWN TO SEARCH is displayed. 2. T ype a new name and press . PHONE NUMBER is displayed with a blinking cursor where you can begin to type the number . A name can be up to 16 characters long including letters, spaces and numbers. 3. T ype the numbe[...]

30 • USING THE DIRECTOR Y EDITING A NUMBER 1. Hold down the key and press . TYPE NAME, OR UP/DOWN TO SEARCH is displayed. 2. T ype the name for the number you want to edit. If you do not remember what name is used for the number , you can use the keys to look through the list of numbers in the Directory . 3. Press . The number is displayed. 4. Us[...]

USING AUT O-ANSWER HO W AUT O-ANSWER W ORKS Y ou can turn on Auto-Answer when you are going to be away from your Superprint Pro80 and unable to answer calls. It will answer the call and record text messages for you. When the Superprint Pro80 answers calls, it sends both the Relay V oice Announcer message and the Auto-Answer memo. The Relay V oice A[...]

32 • USING AUT O-ANSWER TURNING AUT O-ANSWER ON 1. Press . If a new message has been saved that has not been reviewed, AA ON 1 NEW MSG is displayed. If there aren’ t any new messages, AA ON 0 NEW MSGS is displayed. 2. Leave the Superprint Pro80 on to answer calls while you are away . 3. If the Superprint Pro80 receives a call while you are away[...]

USING AUT O-ANSWER • 33 SETTING THE NUMBER OF RINGS 1. Hold down the key and press . AUTO ANSWER RINGS <2> is displayed. 2. T ype the number of desired rings or “T” for T oll Saver. Y ou can also press the . The number of rings ( <2> through <9> ) or <TS> is displayed. 3. Press to save this setting. ** AUTO ANSWER RING[...]

John calls from another TTY and waits for his Auto-Answer message to finish He types his password. He decides not to clear his messages. He ends the call by deciding not to read his messages again. When John typed his password, it counted as another message. 34 • USING AUT O-ANSWER and the Superprint Pro80 hangs up. Press to skip clearing message[...]

USING C ALLER ID ABOUT C ALLER ID If you have subscribed to Caller ID service from your telephone company , you can view the information right on the Superprint Pro80 display . No additional hardware is required! When you subscribe to Caller ID service, information about the people who call you is displayed while the Superprint Pro80 ring flasher f[...]

36 • USING CALLER ID VIEWING C ALLER ID INFORMA TION When Receiving Calls Pr ess the Caller ID button when Auto- Answ er is also on. If you have Auto- Answer on in addition to Caller ID, you will need to press before reviewing Caller ID entries. For more information on Auto-Answer , please see Chapter 7. Caller ID 1. The Ring Flasher flashes slow[...]

USING CALLER ID • 37 Y ou can print all of the Caller ID entries in memor y . Hold down the key and press . Press to scroll down. The last five options allow you to print all the items of a particular type (see “ The Printer Button ” on page 46). Printer Progra If your Caller ID service includes both name and number , both are displayed. If y[...]

38 • USING CALLER ID Caller ID Displa ys The Displa y This is the sho ws this... meaning... TTY ON Caller ID is not on. T o turn it on, hold down the key and press the button. ... LINE IS RINGING ... Incoming call. If Caller ID is on, this is displayed only for the first rings. CALLER NAME 6085551234 Caller ID display for name and number service.[...]

USING V OICE C ARR Y O VER (VCO) WHA T IS REQUIRED? Y ou will need: ✔ Superprint Pro80 connected to a telephone (see “ Connecting Power & Phone Line ” on page 7). The person you are calling (or who calls you) will need one of the following: ✔ A telephone if the call is placed through a T elecommunications Relay Service (TRS). ✔ Other [...]

40 • USING V OICE C ARR Y O VER (VCO) HO W T O PLACE A VCO C ALL Using the T elecomm unications Rela y Ser vice (TRS) If the following is true, use these instructions. The person I am calling does not have a TTY . 1. Press to dial the TRS number (to program this button, see “ Programming the Relay Phone Number ” on page 24). 2. W ait for the [...]

USING V OICE C ARR Y O VER (VCO) • 41 VCO INFORMA TION This section contains answers to frequently asked questions about VCO. How does the T elecommunications Relay Service (TRS) r elay my VCO call? Every state in the U.S. has a TRS which links TTY users with those who do not have TTYs. W ith the TRS, VCO calls are made with the help of an operat[...]

42 • USING V OICE C ARR Y O VER (VCO)[...]

PERSONALIZING GENERAL OPTIONS THE OPTIONS BUTT ON Code TTYs communicate with each other using a “language” which is called a “code.” The Superprint Pro80 uses three different communication codes: T urbo Code, Baudot and ASCII (optional). Please see Chapter 11, “ Using Codes ” for more information. 1. Press . CODE < AUTOMATIC> is d[...]

44 • PERSONALIZING GENERAL OPTIONS T urbo Code ® For this option, it is recommended that you leave the setting as TURBO CODE < ON> . This allows the Superprint Pro80 to use T urbo Code when it connects to another TTY that has this capability . Remember that when the Code option is set to CODE <AUTOMATIC> , the Superprint Pro80 will a[...]

PERSONALIZING GENERAL OPTIONS • 45 The tones are sent if someone picks up your call but no one begins typing. SENDING AUTO ID is displayed each time the tones are sent. T ones are also sent if no one types for a few minutes during a conversation. Auto ID turns off whenever you start typing. NO TE: If the message, SENDING AUTO ID appears on your d[...]

46 • PERSONALIZING GENERAL OPTIONS Interrupt If you turn Interrupt off, you will not receive Interrupt request messages. Y our key will still send the interrupt message while someone else is typing. 1. Press . CODE < AUTOMATIC> is displayed. 2. Press to scroll through the options until INTERRUPT <ON> is displayed. 3. Press the to chan[...]

PERSONALIZING GENERAL OPTIONS • 47 3. Press the to change the option to <YES> . Then, press . A list of every Auto-Answer message and the time it was received is printed. 4. Press to stop printing, if needed. Print all Caller ID Entries 1. Hold down the key and press . PRINT FONT <BOLD> is displayed. 2. Press to scroll through the opt[...]

48 • PERSONALIZING GENERAL OPTIONS STICKY KEY S There are some characters and functions that require you to hold down one key while pressing another button or key . For example, in order to type the “$” symbol, you need to hold down the key while pressing the key . Other examples are the Special Function buttons. In order to program some of t[...]

USING CODES COMMUNIC A TION CODES TTYs communicate with each other using a kind of “language” which is called a “communication protocol” or “code.” The Superprint Pro80 uses three different communication codes: T urbo Code ® , Baudot and ASCII (optional). The Superprint Pro80 automatically decides which code to use while communicating [...]

50 • USING CODES Selecting T urbo Lock T o make sure that you are using T urbo Code with a call, select T urbo Lock: 1. Press . CODE < AUTOMATIC> is displayed. 2. Press the to change the option to <TURBO LOCK> . Then, press . TURBO LOCK <OFF> is displayed. 3. Press the to change the option to <ON> . Then, press . ** TURBO [...]

USING CODES • 51 ASCII Options ASCII (ORIGINA TE/ANSWER) Determines which machine is calling and which one is answering. This usually happens automatically . However , if you are manually setting up ASCII, select ORIGINATE if you are going to be the person placing the call and select ANSWER if you are going to be receiving ASCII calls. The defaul[...]

52 • USING CODES T roub leshooting ASCII Calls If you do not receive a clear message during an ASCII call, try: ● Changing the parity setting to correct garbled strings of text. ● Changing the duplex setting to correct no characters or double characters appearing when you type. ● Changing the baud rate (110 or 300). ● Changing the ASCII ([...]

C ARE & REP AIR Ordinary care of your Superprint Pro80 includes replacing the printer paper and replacing the batteries. If you have any other problems, you may be able to solve them by reading the T roubleshooting section of this manual. Besides the printer paper and batteries, the Superprint Pro80 has no other user -serviceable parts. Any rep[...]

54 • CARE & REP AIR Ex er cising the Batteries 1. Unplug the Superprint Pro80 and turn it on. 2. Leave the Superprint Pro80 this way until the Power light flashes. 3. T urn the power off and plug the Superprint Pro80 back in for at least 24 hours. 4. Unplug the Superprint Pro80 and turn it on. 5. Leave the Superprint Pro80 this way for 15 min[...]

CARE & REP AIR • 55 CLEARING ALL MEMOR Y Y ou can clear all conversations, memos, Directory entries, and Auto- Answer messages at one time. Follow these steps to clear all memories: 1. Press . CLEAR <CONVERSATION> is displayed. 2. Press to change the option to <ALL> . 3. Press . CLEAR ALL <NO> is displayed. 4. Press to chang[...]

56 • CARE & REP AIR REP AIR If your Superprint Pro80 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover . Follow these steps if you need to send the Superprint Pro80 to our repair center: 1. Pack it in the original shipping carton or a similar sturdy box. 2. I[...]

CARE & REP AIR • 57 recognize some of the “shift” characters on the top row of a TTY ( example: @ # $ % ^ & *_<> ). T o type these characters (such as in an email address) make sure your call is connected in T urbo Code (see “ About T urbo Code ” on page 49). Printer Pr oblems The printer does not work. Be sure the printer i[...]

58 • CARE & REP AIR[...]

SPECIFIC A TIONS Ph ysical Dimensions Size - 12.25" x 9.25" x 2.5" W eight - 3.5 lbs. with batteries Po w e r AC adapter - 10VDC, 1500 mA AC adapter is UL/CSA listed The six, AA NiCad rechargeable batteries are user -replaceable. They power the unit for approximately 15 minutes. K eyboard Full size, computer style 11 special, one-tou[...]

60 • SPECIFICA TIONS NO TICE: This equipment meets the applicable Industry Canada T erminal Equipment T echnical Specifications. This is confirmed by the registration number . The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technica[...]

INDEX • 61 CHAPTER 1 INDEX 3-W ay Calling ...2, 25 A AC Adapter ...7, 54, 57, 59 jack ...3, 7 Adapter . See AC Adapter Address repair center ...56 Ultratec, Inc. ...inside front cover Announcer . See V oice Announcer or Relay V oice Announcer Answering a call ...16 ASCII code about ...50 options ...50, 51 seek time ...51 troubleshooting ...52 tur[...]

62 • INDEX LINE IS RINGING ...2, 15, 38 M Maintenance. See Cleaning , Batteries , or Repair Manners. See Conversation etiquette Memory Auto-Answer ...59 clearing ...17, 55 Conversation ...17, 59 Directory ...2, 29, 59 Memo ...2, 59 Memos. See also Send Memo button clearing ...28, 55 editing ...28 memory for ...2, 59 printing ...28, 47 saving ...2[...]

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QUICK REFERENCE GA “go ahead.” When you are done typing, type “GA” (or press ) to let the other person know you are done and that they can start typing. SKSK “stop keying, stop keying.” T ype “SKSK” (or press twice) and wait for the other person to type “SK” before hanging up. GA OR SK “go ahead or stop keying” When you are [...]