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Uniden UPBX 416 manual

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Table of contents for the manual

  • Page 1

    MANU AL USER’S P o werful, A utomated T elecomm unications Command System for Small Office / Home Office 416 UPBX[...]

  • Page 2

    [...]

  • Page 3

    CONTENTS CONTENTS OF Y OUR USER’S MANU AL Introduction Adjusting Installing and Operating Y our UPBX Precautions Important Safety Instr uctions . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction F eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Included In Y our UPBX Packag e . . . . . . . .[...]

  • Page 4

    Operating Y our UPBX Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Attendant Selection Urgent Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Business Hour Mode (Default Setting). . . . . . . . . Off Hour/Business Hour Ser vices Setting the Off-Hour Mode . . . . . . . [...]

  • Page 5

    T roubleshooting Specifications Introduction Comm unication Centre The Uniden UPBX416 Communication Centre Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Use The Uniden UPBX416 Comm unication Centre Selecting COM P ort[...]

  • Page 6

    IMPOR T ANT SAFETY INSTR UCTIONS PRECA UTIONS T o reduce the risk of fire , electric shock, or personal injur y , al wa ys follow these safety precautions . 1. R ead and understand all instr uctions . 2. F ollow all w ar nings and instr uctions marked on this unit. 3. Unplug this unit from wall outlets before cleaning . Do not use liquid or aerosol[...]

  • Page 7

    INTR ODUCTION Uniden’s UPBX416 is a pow erful Automated T elecomm unication Command System. It is specifically designed for Small Office/Home Office users who need a cost effecti ve but professional command system that has both the telephone ex change function of PBX (Priv ate Branch ex change) and the capability to use any regular telephones wit[...]

  • Page 8

    Main Unit Four T elephone Line Cords AC Adaptor User’s Manual The following are the components included when y ou purchase Uniden’s UPBX416. Should any of the abov e items be missing, please contact the sales office where it was purchased. Included in your UPBX416 Package Standard extras include: - Diskette - 9 Pin Serial Cable - Consumer suppo[...]

  • Page 9

    INST ALLA TION Steps for Setting Up INST ALLA TION Plug In T elephone Lines and Extns . Do you w ant to change System OGMs? Do you w ant to assign all 4 C .O . Lines for telephone call? Set Time and Date (see Pag e 8) FINISH YES NO NO YES See page7 ‘Disable Unused C .O . Lines’ See page 9 ‘R ecording System OGMs’ Check Parts Plug P ow er in[...]

  • Page 10

    Connecting Power Simply connect the A C Adapter cord into the P ower socket on the back of the unit and connect the other end into your standard 240V A C electrical outlet. Connecting T elephone Lines Connect telephone line cords into line sockets on the back of the unit and connect the other end of the tele phone line cord into the w all jack. Con[...]

  • Page 11

    T o set the features with , put the mode switch in the set-up mode at the right. After setting all the features , put the mode switch on the : Business-Hour Mode or : Off-Hour Mode . Assigning C.O. Lines By assigning C .O . Lines you can maximise the usag e of the UPBX416. There are sev eral options depending on how many incoming lines you ha ve an[...]

  • Page 12

    when disabled 7[...]

  • Page 13

    8 1. Lift the handset - the dial tone is heard in the receiv er . 2. Press to check the time and week. 5 9 3. Listen to the message . 4. R e place the handset. T o Check Time and W eek Operation: 5 9 Listening[...]

  • Page 14

    1. All OGMs can be pla yed in the Auto-Attendant Mode (Default Setting). 2. Attendant Mode is used when all incoming calls need to be receiv ed by the person at station 200 without any system OGMs . 3. See page 27 “Attendant Selection” to set the Attendant Mode to receiv e all incoming calls at station 200. OGM 5 (When the W rong Number is pres[...]

  • Page 15

    1. All OGMs can be pla yed in the Auto-Attendant Mode (Default Setting). 2. Y ou ha v e a maxim um of 10 minutes to record each OGM. (Note 1) 3. All system OGM recordings must be done at the attendant telephone (station 200). 4. When you record y our personal OGM3, do not forget to add “Press 7 to lea v e a message” 5. The key is a key located [...]

  • Page 16

    11 N Checking System OGMs (Out Going Messages) Y ou can check your recorded messages a fe w seconds or more after you ha ve recorded with your g eneral phone . Operation : 1. Set the MODE Switch on the right side of the unit to Set- Up Mode . 2. Lift the handset connected to Ext. 200 - the dial tone is heard in the receiv er . 3. Press to enter the[...]

  • Page 17

    12 2. Set the MODE Switch on the right side of the unit to Set-Up Mode . 3. Lift the handset connected to Ext. 200 - the dial tone is heard in the receiv er . 4. Press to enter the feature . 5. Press to select the external audio input (two short dial tones confir m) - or - Press to select the inter nal melody (one long dial tone confirms). 6. R e p[...]

  • Page 18

    Checking Station OGM This function checks the individual v oicemail box. Operation : 1. Lift the handset - the dial tone is heard in the receiv er . 2. Press to check the OGM. 3. Press your 5-digit pass word; (200~215) + 2-digit number y ou registered; e .g. 20134. 4. Listen to your recorded messag e . (Y ou can select the original station message [...]

  • Page 19

    Managing ICMs From a Remote T elephone (Remote Control) Y ou can check your station v oice mail even when y ou are out of the office . Operation : 1. Call your telephone n umber . 2. Press when you hear the station or system OGM (1, 6). 3. Press your e xtension number and passw ord when you hear the message . “Please press your e xtension number [...]

  • Page 20

    Y ou can set up several services from the UPBX416 which can be accessed when you are out of the office . This feature is used in the Auto-Attendant Mode . Receiving messages Messages can be left in y our voice mail bo x if you set y our station in the unattended mode . Y ou can check your v oice mail box in the office or out of office without a cal[...]

  • Page 21

    1. If you register both a telephone number and a pager n umber , the telephone number has priority o v er the pager n umber . 2. When you are notified, you will hear a v oice prompt message sa ying “Y ou hav e a new messag e , Please press ‘2’ to pla y the message”. The v oice mailbox operation is the same as ‘Managing V oice Mailbo x’ [...]

  • Page 22

    When a busy extension becomes a vailable , the system is able to notify your extension. (See pag e 19 ‘Extension/C .O . Line Callback’) Intercom Call Intercom calls at the extension can be made by simpl y dialling the extension number . Operation: 1. Lift the handset - the dial tone is heard in the receiv er . 2. Press (200~215 means to choose [...]

  • Page 23

    Call Pick-Up This feature allows the user to ans wer an incoming or intercom call at any extension. This feature is a vailable at DTMF(T one) extension. Operation: 1. Lift the handset. - the dial tone is heard in the receiv er . 2. Press - the call is automatically transferred to the extension picking up the call. Leaving a message after a call pic[...]

  • Page 24

    Conference Call / 3-W ay Calling The following combinations of stations and C.O . line can be used for a conference call. - 3 stations (intercom conference) - 1 C .O line and 2 stations (incoming call conference) Operation: 1. Press or once after receiving an outside call or after making an intercom call: - the dial tone is heard in the receiv er .[...]

  • Page 25

    Last Number Redial The telephone number y ou just called is stored in the system memor y , and can be redialled. Operation: 1. Lift the handset - the dial tone is heard in the receiv er . 2. Press - to get into this feature . 3. The last number is redialled. Call Hold This feature allows y ou to put your first call on hold and recei ve new incoming[...]

  • Page 26

    Call Forwarding to Extension Number When you step out of the office , y ou can forward an incoming call to a designated e xtension number . Operation: T o SET: 1. Lift the handset - the dial tone is heard in the receiv er . 2. Press to get into this feature . 3. Press extension n umber to enter a station number to be called. 4. R e place the handse[...]

  • Page 27

    T o CANCEL this feature 1. Lift the handset. 2. Press to get into this feature . 3. Press to exit this feature . 4. R e place the handset 6 6 6 6 22[...]

  • Page 28

    Extension Memory Dial Input/Out Each extension can store 10 personal memory dials by using the Station Memor y Dial Operation: T o INPUT Extension Memor y Dial No . 1. Lift the handset 2. Press to input Memor y Dial. 3. Press the two digit Memory Dial No . e .g. 4. Press telephone number; e .g. 1 2 3 4 5 6 7 8 9. 5. Press to exit this feature . 6. [...]

  • Page 29

    T o DIAL OUT: 1. Lift the handset. 2. Press - to get into this feature . 3. Press Memor y Dial No . e .g. T o CANCEL: 1. Lift the handset 2. Press - to input memor y dial. 3. Press Memor y Dial No . e .g. 4. Press - to exit this feature . 5. R e place the handset. 6 1 4 9 1 0 6 1 4 9 1 0 6 4 4 9 1 0 2 3 2 3 ) ) ) ) 4 9 1 0 6 4 ) ) ) ) 24[...]

  • Page 30

    Setting the Off-Hour mode An alter nate recorded message can be pla yed during off- hours , weekends , and holidays . OGM 6 is pla yed instead of OGM1. In the Off Hour Mode you can recei ve messag es or get urg ent calls forwarded to you by using the Call Notification and Call F orwarding Outside features . Refer to Call Notification and Call F orw[...]

  • Page 31

    Setting the Business-Hour mode (Default setting) The recorded message greets callers during business hours and guides them through the system menu. The caller ma y choose to be routed to any of the 16 a v ailable local extensions , or remote extensions . Callers are prompted to make their choices using a touch tone phone . OGM1 is pla yed in this m[...]

  • Page 32

    Selection of Attendant mode giv es three w a ys of connecting incoming calls to extensions. 1. Auto- Attendant Mode: UPBX416 will ans wer the call from outside and a caller will hear system OGM (1 or 8). 2. Attendant Mode: An operator answ ers all the incoming calls in this mode at Ext.200. 3. Multi-Attendant Mode: All incoming calls can be connect[...]

  • Page 33

    Multi-Attendant Mode T o set the Multi-Attendant Mode from the Auto-Attendant or Attendant mode Operation: 1. Assign the extensions to the corresponding C .O lines (see page 40 ‘C.O . Ring Assignment’. 2. Set the MODE Switch on the right side of the unit to Set-Up Mode 3. Lift the handset connected to Ext. 200 - the dial tone is heard in the re[...]

  • Page 34

    Class Of Service (COS) Code Restriction This feature allows y ou to enter or remov e the first four digits of restricted tele phone numbers using COS codes . Y ou can hav e three codes , and they need to be registered at each extension to function. The first 4 digits entered will block outgoing calls . Operation: T o ENTER COS code : 1. Set the MOD[...]

  • Page 35

    Station Class Of Service (COS) Code Restriction The 3 restriction codes that you entered (see pag e 29) now need to be registered to each extension. Operation: T o EN ABLE station COS code restriction: 1. Set the MODE Switch on the right side of the unit to Set-Up Mode (S). 2. Lift the handset connected to Ext. 200 - the dial tone is hea rd in the [...]

  • Page 36

    Station Maximum Digit Restriction This feature designates maximum digits which each e xtension is allo wed to dial out. (up to 99 digits). Operation: T o RESTRICT station max. digit: 1. Set the MODE Switch on the right side of the unit to Set-Up Mode 2. Lift the handset connected to Ext. 200 - the dial tone is hea rd in the receiv er . 3. Press to [...]