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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of UTC RETAIL 1800, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of UTC RETAIL 1800 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of UTC RETAIL 1800. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of UTC RETAIL 1800 should contain:
- informations concerning technical data of UTC RETAIL 1800
- name of the manufacturer and a year of construction of the UTC RETAIL 1800 item
- rules of operation, control and maintenance of the UTC RETAIL 1800 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of UTC RETAIL 1800 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of UTC RETAIL 1800, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the UTC RETAIL service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of UTC RETAIL 1800.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the UTC RETAIL 1800 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
1800 Series POS Bundle 1800 POS Bundle Installation Guide Thank you for selecting UTC RETAIL’s innovative 1800 Series Point of Sale bundle solution! This guide is designed to help you efficiently a ssemble the 1800 Series POS Bundle System. © 2008 UTC RET AIL. All rights reserved. 11692014 Re v C Page 1 of 12[...]
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Page 2
1800 Series POS Bundle System Inst allation Guide This guide was prepared by UTC RETAIL to assist personnel with the installation of the bundle components. All attempts have been made to ensure that the information presented in this manual is correct. No liability, expressed or implied, will be assumed by UTC RETAIL or affiliates for damage resulti[...]
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Page 3
© 2008 UTC RET AIL. All rights reserved. 11692014 Rev C Page 3 of 12 Table of Contents 1800 Series POS Bundle System Installation Guide ................................................................ 2 Product Information .................................................................................................................. 4 Un-boxing[...]
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Page 4
© 2008 UTC RET AIL. All rights reserved. 11692014 Rev C Page 4 of 12 Product Information You will find the following components inside the 1800 Series POS Bundle System Box: • Safety Sheet • 1800 Series POS All-in-One unit (Touch Screen PC / logic device) • A/C power cord for logic device • Cash drawer • Barcode scanner • POS receipt p[...]
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Page 5
Un-boxing the System 1. Open the point of sale box and remove the contents. 2. Remove all packing materials. Inst allation 1. Orient the cash drawer on its back side on your cash wrap (counter). Remove the keys. Locate the cash drawer cable package, labeled ‘APG cash drawer 320 Multipro cable ki t’. Connect the end with the larger modular plug [...]
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Page 6
4. Connect the printer USB cable from the printer to a USB port on the rear of the PC. 5. Connect the power cable from the printer power supply to the connector on the printer. Connect the AC cable to the printer power supply and then to a wall outlet or the optional Power Conditioner. Figure 3: Rear View of PC and Printer 6. Connect the mouse and [...]
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Page 7
7. Connect the USB connector end of the Barcode Scanner cable to a USB port on the back of the PC. Connect the other end into the jack on the barcode scanner handle. Figure 5: Rear View of PC, Scanner connection 8. Connect the optional MSR (Magnetic Stripe Reader) a ssembly to the 1800 Series unit as follows: Figure 6: Back View of 1800 Unit and MS[...]
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Page 8
9. Connect the optional Payment Terminal (Pin Pad or Signature Capture device) to a Serial Port on the back of the PC. For instructions on the Signature Capture device cable connect ions, refer to the install guide included with the terminal. Plug the AC power adapter i nto a wall outlet or the optional Power Conditioner. Figure 7: Rear View of PC,[...]
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Page 9
10. Connect the optional Rear Customer Display as follows: Figure 8: Rear View of 1800 Unit 1. Remove the cover panel The 1800 Series main unit ships with a cover panel over the Customer Display attachment position. Lift the bottom edge of the cover panel, and then pull the p anel straight up to expose the connecting cable. Rear Panel Cover 2. Conn[...]
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Page 10
11. Connect the optional Inventory Scanner to a serial port on the back of the PC. Then plug the power supply into a wall outlet or the optional Power Conditioner. Figure 9: Rear View of PC, Inventory Scanner connec tion 12. Connect a site provided network cable into the network jack on the back of the PC. Figure 10: Rear View of PC, Network cable [...]
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Page 11
13. Plug the PC power cord into the receptacle on the rear of the PC and then into the wall outlet or optional Power Conditioner. Figure 11: Rear View of PC, Power cord connection Powering On Y our 1800 Series POS Bundle System 1. Remove the plastic protective sheets from the LCD Monitor and the optional rear customer displ ay. 2. Turn on the ATX P[...]
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Page 12
© 2008 UTC RET AIL. All rights reserved. 11692014 Rev C Page 12 of 12 T roubleshooting Procedures The following table presents symptoms and solutions for problems potentially encountered when installing the 1800 Series Bundled POS System components. Symptom Solutions Touch screen accuracy is off • Recalibrate the touch screen using the calibrati[...]