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VeriFone Vx510 manual

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Table of contents for the manual

  • Page 1

    VeriFone Part Number 23216, Revision B Omni 5xxx and V x 5xx/V x 6xx Installation Guide[...]

  • Page 2

    All rights reserved. No part of the contents of this document ma y be reproduced or transmitted in any form witho ut the written permission of V eriFone, Inc. The informati on contained in this document is subject to change w ithout notice. Altho ugh V eriFone has attempted to ensu re the accuracy of the contents of this document, this document may[...]

  • Page 3

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 3 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    C ONTENTS 4 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE C HAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Temperature . . . [...]

  • Page 5

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 5 P REFACE This guide is your primary source of information for setting up and installing the V x 5xx/V x 6xx series of terminals. Audience This guide is useful for anyone inst alling and configuring a V x 5xx/V x 6xx terminal. Basic descriptions of the terminal features are also provide d. Or[...]

  • Page 6

    P REFACE Related Documentation 6 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Related Document ation T o lea rn more about the V x 5xx/V x 6xx terminal, refer to the following set of document s: • Omni 56xx and V x 6xx Ce rtifications and Regulations , VPN - 23644 • Omni 5100/5150 and V x 510, Omni 3730 Certifications and Regulations[...]

  • Page 7

    P REFACE Related Documentation O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 7 Acronym Definitions V arious acronyms are used in place of the full definition. T able 2 p resents acronyms and their definitions. The caution symbol indicates possib le hardware or software failure, or loss of data. The terminal is not waterproof or dustproof,[...]

  • Page 8

    P REFACE Related Documentation 8 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE[...]

  • Page 9

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 9 C HAPTER 1 Te r m i n a l Overview This chapter provides a brief description of th e V x 5xx/V x 6xx series of terminals. The V x 5xx/V x 6xx terminal serie s represents the shape of things to come in e- payment. These terminals are memb ers of a broad product family th at will provide a cle[...]

  • Page 10

    T ERMINAL O VER VIEW Featur es and Benefits 10 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Features and Benefit s V x 5xx/V x 6xx terminals provide the right comb ination of features and functions. This includes a triple-track magnetic-str ipe card read er , smart card reader , integrated PINpa d, and a quiet yet fast internal thermal p[...]

  • Page 11

    V X 5 XX /V X 6 XX I NSTALLATION G UIDE 11 C HAPTER 2 T erminal Setup This chapter describes the terminal se tup procedure. Y ou will learn how to: • Select T erminal Location and Protect the T erminal From Adverse Environmental Fact ors . • Unpack the Shipping Carton . • Examine T erminal Features . • Establish T elephone Line Connections [...]

  • Page 12

    T ERMINAL S ETUP Unpack the Shipping Cart on 12 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Electrical Considerations • Avoid using this product during electrical storms. • Avoid locations near electrical appli ances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors,[...]

  • Page 13

    T ERMINAL S ETUP Examine T e rminal Featur es V X 5 XX /V X 6 XX I NSTALLATION G UIDE 13 2 Remove all plastic wrapping from the terminal and o ther components. 3 Remove the clear protective film from the LCD screen. 4 Save the shipping carton and p acking material for future rep acking or moving the terminal. Examine Te r m i n a l Features Before [...]

  • Page 14

    T ERMINAL S ETUP Examine T erminal Featur es 14 V X 5 XX /V X 6 XX I NST ALLATION G UIDE d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL , BACKSPA CE / CLEAR , ENTER ). e An ALPHA key centered at the top of the keypad . • A magnetic card re ader , built into the right side. The icon at right shows th[...]

  • Page 15

    T ERMINAL S ETUP Examine T e rminal Featur es V X 5 XX /V X 6 XX I NSTALLATION G UIDE 15 Figure 4 shows the connection port s for the V x 5xx terminal. Figure 4 V x 5xx Connection Port s (Bottom View) For information on how to at t ach peripheral devices, see Connect Optional Device(s) . W ARNING Do not connect the terminal to the power supply unti[...]

  • Page 16

    T ERMINAL S ETUP Establish T elephone Line Connections 16 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Est ablish T elephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5 and Figure 6 ). This is a direct connection and the line is dedicated to t he te[...]

  • Page 17

    T ERMINAL S ETUP Install the Paper Roll V X 5 XX /V X 6 XX I NSTALLATION G UIDE 17 Inst all the Paper Roll A fast, quiet thermal printer is built into the V x 5xx/V x 6xx terminal. Befo re you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive pap er in the printer . The ITP uses a roll of single[...]

  • Page 18

    T ERMINAL S ETUP Install the Paper Roll 18 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 3 Loosen the glued leading edge of the p aper or remove the protective strip from the new roll of pape r . Unwind the paper roll p ast any glue residue. Figure 8 Removing Partial Paper Rol l 4 Hold the roll so the p aper feeds from the bottom of the roll (se e Figur[...]

  • Page 19

    T ERMINAL S ETUP Install/Replace MSAM Car ds V X 5 XX /V X 6 XX I NSTALLATION G UIDE 19 7 Close the paper roll cover by gently pres sing directly on the cover until it clicks shut, allowing a small amoun t of p aper p ast the glue residue to extend out side the printer door . (see Figure 10 ). Figure 10 Closing Paper Roll Cover 8 T ear the paper of[...]

  • Page 20

    T ERMINAL S ETUP Install/Replace MSAM Car ds 20 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 3 Remove the MSAM compartment door screw and rot ate the door up and back to access the MSAM cardholders (see Figure 1 1 ). Figure 1 1 Opening MSAM Comp artment Door 4 Remove any previously inst alled MSAM card by sliding the card from the MSAM cardholder . 5 I[...]

  • Page 21

    T ERMINAL S ETUP Connect Optional Device(s) V X 5 XX /V X 6 XX I NSTALLATION G UIDE 21 6 Replace the MSAM compartment door and reinst all the screw (see Figure 13 ). Figure 13 Closing MSAM Comp artment Door Connect Optional Device(s) The V x 5xx/V x 6xx suppo rts some peripheral devices designed for use with electronic point-of-sale termin als. For[...]

  • Page 22

    T ERMINAL S ETUP Connect Optional Device(s) 22 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 2 Insert the larger RJ45-type conn ector on the other end of the PINp ad cable into the PINp ad serial port on the botto m of the terminal. Figure 14 V x 5xx Example PINp ad Serial Port Connections Connecting the Check Reader to the V x 5xx The V x 5xx terminal [...]

  • Page 23

    T ERMINAL S ETUP Connect Optional Device(s) V X 5 XX /V X 6 XX I NSTALLATION G UIDE 23 V x 6xx Optional Device Connections The side port of the V x 6xx terminal can op erate either as a PINpad port or a n RS- 232 port, depending on the p ower source available. Connecting the PINp ad or Smart Card Reader to the V x 6xx When plugged in and not o pera[...]

  • Page 24

    T ERMINAL S ETUP Connect Optional Device(s) 24 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Connecting the Check Reader to the V x 6xx When operating off ba ttery power and not plugged in, the side port operates as an RS-232 port and the terminal can be connected to a check reader . The V x 5xx/V x 6xx terminal support s the CR 600 and CR 1000 i check [...]

  • Page 25

    T ERMINAL S ETUP Connect the T erminal Power Pack V X 5 XX /V X 6 XX I NSTALLATION G UIDE 25 Connect the T erminal Power Pack When you have finished co nnecting optional peripheral(s), you are ready to connect the V x 5xx/V x 6xx terminal to the provided power source. T o Connect the T erminal Power Pack 1 Insert th e round barrel connector (see Fi[...]

  • Page 26

    T ERMINAL S ETUP Smart Battery 26 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 4 Plug the AC power cord into a wall outlet or powered surge protector . When the terminal has power , the terminal light s are activated and the green LED indicator remains lit. If an application is loaded in the terminal, it start s after the initial V eriFone copyright sc[...]

  • Page 27

    T ERMINAL S ETUP Smart Battery V X 5 XX /V X 6 XX I NSTALLATION G UIDE 27 • activates when the battery is lef t in an unused terminal for extended periods, and • resets when battery vo ltage reaches a preset threshold d uring the charge cycle. Inst allation The V x 6xx smart batte ry fits in a slot on the back of the V x 6xx t e rminal, a s sho[...]

  • Page 28

    T ERMINAL S ETUP Install/Replace SIM Car d (GSM/GPRS Models) 28 V X 5 XX /V X 6 XX I NST ALLATION G UIDE Battery Life The V x 6xx smart batte ry can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter th an usual, it is time to bu y a new battery (see Accessories and Document ation [...]

  • Page 29

    T ERMINAL S ETUP Install/Replace SIM Car d (GSM/GPRS Models) V X 5 XX /V X 6 XX I NSTALLATION G UIDE 29 2 Detach the GSM/GPRS sled module from the terminal. Figure 23 Remove GSM/GPRS Sled Module 3 Insert the SIM into the cardholder at th e back of the GSM/GPRS sled module. Figure 24 Insert SIM Card Into GSM/GPRS Sled Module NOTE The SIM cardholder [...]

  • Page 30

    T ERMINAL S ETUP Install/Replace SIM Car d (GSM/GPRS Models) 30 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 4 Replace the GSM/GPRS sled module in the termin al. Figure 25 Replace GSM/GPRS Module 5 T ighten the ret aining screw . Figure 26 Tighten Ret aining Screw[...]

  • Page 31

    T ERMINAL S ETUP Antenna V X 5 XX /V X 6 XX I NSTALLATION G UIDE 31 Antenna For some V x 6xx terminals to establish a wirele ss con nection, an external antenna is provided. This connection allows communication with your service provider to upload transaction dat a from the terminal and download system upgrades to the terminal. Radio service is act[...]

  • Page 32

    T ERMINAL S ETUP Antenna 32 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 4 Screw the barrel nut fing er tight to retain the antenn a. Figure 28 Tighten Antenn a Barrel Nut Orie nt ation T o establish good wireless communica tion ( uplink ), vertically align the antenna with respect to ground and sky . For example, if standing an d holding the terminal [...]

  • Page 33

    T ERMINAL S ETUP W i r eless T ransactions V X 5 XX /V X 6 XX I NSTALLATION G UIDE 33 Wireless T ransactions T o conduct a wireless transaction: • Ensure the terminal is in an optimal position for transmitting. • Follow the on-screen instructions provided with your ap plication. Smart Card T ransaction The smart card transaction procedure may v[...]

  • Page 34

    T ERMINAL S ETUP Magnetic Car d Reader Use 34 V X 5 XX /V X 6 XX I NST ALLATION G UIDE 3 Swipe the card through the magnetic ca rd reader . Figure 30 Using the Magnetic Card Reader[...]

  • Page 35

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 35 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and ot her specifications of the V x 5xx/V x 6xx terminal. Power V x 5xx/V x 6xx terminal: 9 V DC; 4.0 A DC Power Pack UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rat[...]

  • Page 36

    S PECIFICATIONS W eight 36 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Weight T erminal unit weight: 0.48kg (1.06 lb) For V x 5xx: • Omni 5100/5150 and V x 510, Omni 3730 Certif ications and Regulations, VPN - 23218 • Omni 5100/5150 and V x 5xx Quick Inst allation Guide, VPN - 23219 For V x 6xx: • Omni 56xx and V x 6xx Ce rtificat[...]

  • Page 37

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 37 C HAPTER 4 Maintenance The V x 5xx/V x 6xx has n o user-maintainable p arts. Clean the Te r m i n a l T o clean the terminal, use a clean cloth slightly dampened with water and a d rop or two of mild soap. For stubbo rn stains , use alcohol or an alcohol-based cleaner . Te r m i n a l Cont [...]

  • Page 38

    M AINTENANCE Smart Car d Reader 38 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE[...]

  • Page 39

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 39 C HAPTER 5 V eriFone Service and Support For V x 5xx/V x 6xx terminal problems, conta ct your local V eriFone representative or service provider . For V x 5xx/V x 6xx pr oduct service and repair information: • USA – V eriFone Service and Support Group, 1-800-V eriFone (837-4366), Monday[...]

  • Page 40

    V ERI F ONE S ERV ICE AND S UPPORT Accessories and Documentation 40 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE c Complete the Inquiry Cont act Form at http://www .verifone.com/aboutus/ contact/cont act_form.cfm . • Address the Subject box with to “V eriFone MRA Dept.” • Reference the model and p art number in the Note box. 3 De[...]

  • Page 41

    V ERI F ONE S ERVICE AND S UPPORT Accessories and Documentation O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 41 V eriFone Cleaning Kit 02746-01 Cleaning Kit T elephone Line Cord 00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ1 1-type connectors Swivel S tand 23050-01 Swivel S tand Document ation 23216 Omni 5xxx an[...]

  • Page 42

    V ERI F ONE S ERV ICE AND S UPPORT Accessories and Documentation 42 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE[...]

  • Page 43

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 43 C HAPTER 6 T roubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to suc cessfully install and config ure your V x 5xx/V x 6xx terminal. If you have problems operating your V x 5xx/V x 6xx terminal, please read through these t[...]

  • Page 44

    T ROUBLESHOOTING G UIDELINES Smart Battery W ill Not Charge 44 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE Smart Batte ry Will Not Charge The V x 6xx smart batte ry must initially receive a full charge to calibrate its full charge capacity . Blank Display When the V x 5xx/V x 6xx terminal display screen does not show correct or clearly [...]

  • Page 45

    T ROUBLESHOOTING G UIDELINES Printer Paper Jam O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 45 Printer Paper Jam If paper jams inside the printer: • Press the button on the side of the termina l to unlatch the paper roll cover , then open the cover . • Remove the damaged pa per from the paper roll and clear the feed mechanism. • In[...]

  • Page 46

    T ROUBLESHOOTING G UIDELINES T ransactions Fai l T o Pr ocess 46 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE • Process a transaction manually , using the keypad instead of the card reader . If the manual transaction works, the p roblem may be a defective card reader . • Contact your V eriFone distributor or service provider . • If[...]

  • Page 47

    O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 47 I NDEX A accessories 40 documentation 41 ordering 41 power packs 40 swivel stand 41 telephone line cord 41 thermal printer p aper 40 V eriFone cleaning kit 41 antennas installation 31 orientation 32 replacing 32 B batteries extending the battery life 28 See also smart battery C check reader[...]

  • Page 48

    I NDEX P 48 O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE connecting 21 P paper jams troubleshooting 45 paper rolls for thermal printers 17 , 45 installation 17 peripherals check readers 24 installation 24 PINpads 23 printers 24 smart card readers 23 smart card writers 23 troubleshooting 45 PINpads connecting 23 power pa cks AC version 40[...]

  • Page 49

    I NDEX V O MNI 5 XXX AND V X 5 XX /V X 6 XX I NSTALLATION G UIDE 49 printers 44 terminal transactions 45 terminals 43 , 44 V V eriCentre Appliance Management Suite simult aneous downloads 10 V x 5xx/V x 6xx multi-application capability 10 W wireless connection CDMA 10 GSM/GPRS 10 Wi-Fi 10 wireless transactions 33[...]

  • Page 50

    Omni 5xxx and V x 5xx/V x 6xx Installation Guide VeriFone Part Number 23216, Revision B Ve r i F o n e , I n c . 2099 Gateway Place, Suite 600 San Jose, CA , 951 10 USA T el: (800) V eriFone (837-4366) www .verifone.com[...]