Verizon CustoPAK manual

CentraNet ® CustoP AK ® USE R G UI D E Te lephone Number V erizon T elephone Number Switch T ype:  GTD-5  5ESS  DMS 1 00  DMS 10 © 2002 V erizon Communications www .verizon.com/smallbiz 3056-0402[...]

T hank Y ou for Se l ecting V eriz on CentraNet ® Cu s t oP AK ® Ser vi ce . 1[...]

3 2 T able of Contents Introduction to This Guide.............................................................................. 4 Overview of Y our CustoP AK System ............................................................... 6 T erms Y ou Should Know ................................................................................ 8 CustoP AK Ba[...]

Before you begin using your new CustoP AK system, it is important to know your switch type , or the type of equipment in the Verizon central office that handles your telephone service. Y our switch type is shown on the front cover of this guide and may affect which features are available with your CustoP AK system. Upon installation of your system,[...]

7 6 Over view of Y our CustoP AK System Y our CustoPAK system is a central office-based ser vice, meaning all equipment required to operate the system is in the Verizon central office. That also means you have purchased a reliable, worry-free telephone system, as our central offices are monitored 24 hours a day , 365 da ys a year . Y our CustoPAK s[...]

9 8 T erms Y ou Should Know Confirmation T one Three short bursts of tone heard when using some CustoP AK features. The c onfirmation tone lets you know you have completed the activation or deactivation of the features. Regional Calling Area The area within which Verizon can provide local and regional toll calling services. Switch T ype This term i[...]

11 10 Call Hold Call Hold allows you to place an established call on hold for an extended period of time—provided neither you nor the other person hangs up—freeing up the line to place or receive another call. Use Call Hold to help improve response time while reducing equipment costs and callbacks. To place an established call on hold:  T el[...]

13 12 Consultation Hold Consultation Hold provides a temporary or “soft” hold without having to dial an activation code. This allows you to place another call for private consultation or to initiate a three-way call. Use Consultation Hold to quickly verify customer inquiries and reduce costly and time-consuming callbacks. To place a call on hol[...]

15 14 Intercom The Intercom feature allows you to speak to, or transfer a call to, any other person within your CustoP AK system—without incurring local usage charges. Simply dial the two-digit code that was assigned to the line. See the Appendix on page 45 of this guide to locate the Intercom Code Chart for your switch type. The intercom codes a[...]

17 16 T ouch-T one T ouch-T one provides the ability to push-button dial on tone-signaling telephones to access CustoP AK features and dial telephone numbers. Rotary dial telephones are not compatible with CustoP AK ser vice. NO TE: V erizon has automatically activated this feature. Y ou cannot activate or deactivate the feature as you choose. Cust[...]

19 18 A utomatic Callback When you encounter a busy line within your CustoP AK system, a code can be dialed which will connect you when both lines are idle. The request will remain active for 30 minutes unless canceled. Use Automatic Callback to increase productivity by eliminating “telephone tag” , manual callbacks and unnecessary dialing. Thi[...]

20 Call F orwarding This Call Forwarding option allows you to have all incoming calls forwarded to a pre-determined telephone number either inside or outside the CustoP AK system. Call Forwarding provides you with the flexibility to choose your own forward-to number , to change it as often as you like and to turn the feature on or off as needed. Wh[...]

23 22 Call F orwarding – Busy Line This feature automatically routes incoming calls to a pre-determined number (either inside or outside of your CustoP AK system) when your line is busy . Use Call Forwarding – Busy Line to improve customer service by forwarding calls to alternate answering points, ensuring that all incoming calls are covered. T[...]

25 Call Restriction Options This feature enables you to select and control the incoming and outgoing calling capabilities of each of your CustoP AK lines. Each line can only be equipped with one Call Restriction option, which has been programmed by Verizon. NO TE: V erizon must automatically activate this feature. Y ou cannot activate or deactivate[...]

27 Cancel Call W aiting (T one Block) When you don’t want to be disturbed or interrupted during an important call, you can temporarily deactivate Call Waiting. Y ou can activate Cancel Call Waiting before you place a call or at any point during the conversation. Cancel Call W aiting works only for the length of one call. When you hang up, Call Wa[...]

29 28 Dial Call W aiting (for Intercom dialing) This feature allows you to send a Call Waiting tone to another line within your CustoP AK system when that line is busy , letting the called party know that some- one is trying to reach them. The called party then has the option to answer or ignore the Call Waiting tone. Use Dial Call W aiting to help[...]

31 30 Speed Dialing Speed Dialing allows you to call frequently dialed numbers by using an abbreviated code, reducing dialing time and time spent searching for telephone numbers. Speed Dialing gives you the flexibility to create and edit your own Speed Dialing list. The Speed Dialing short list consists of 8 numbers unless you have a 5ESS switch ty[...]

32 33 33 Busy Redial After reaching a busy line within your regional calling area, this convenient ser vice allows you to dial a code that will automatically connect you when both lines are idle. Once activated, Busy Redial will monitor the busy line and attempt to connect your call for up to 30 minutes, unless canceled. Y ou will be alerted with a[...]

35 Call P ark Call Park functions like Call Pick-Up except that the call is already in progress. Y ou can “park” an established call on your line against your own number , freeing up your line to place or receive another call. The parked call can be retrieved from any other station within the CustoP AK system, including your own. Only one call [...]

36 37 Call T race This protective feature enables you to trace the number of the last threatening or harassing call received, as long as the call originates from within your regional calling area. The calling party’ s number will automatically be reported to Verizon, and in some areas you will be charged for each successful trace. This feature is[...]

38 Caller ID Caller ID, along with compatible display telephones or separate Caller ID display box, lets you view the listed name and number of the incoming call before you pick it up. Use Caller ID to help improve customer ser vice by personalizing your greetings and gathering information pertinent to a call before you answer it. Y ou can also use[...]

40 40 Enhanced Call F orwarding Using a toll free 800 number , you can forward calls from anywhere in the country to any other number of your choice (pager , cellular phone, work phone or home phone). Enhanced Call Forwarding has been installed with a default destination number that you have chosen, and provides you with the flexibility to override[...]

43 42 Priority Call Priority Call enables you to program up to 12 numbers—from within your regional calling area—to be identified with a special ring pattern (short-long- short). Use Priority Call to help you know when an important call comes in so you can give superior service to your high-priority callers. This featur e is not av ailable in t[...]

44 V oice Mail and CustoP AK V erizon Voice Mail offers an efficient, businesslike way to capture important messages when you’re away from the office or on the phone 24 hours a day , 365 days a year . If you are unable to answer your line, or you are using your line (line busy), up to 3 calls can forward to your mailbox. Y ou can set up your V er[...]

47 46 47 GTD-5, 5ESS and DMS 100 Intercom Code Char t Name Code T elephone Number 20# 21# 22# 23# 24# 25# 26# 27# 28# 29# 30# 31# 32# 33# 34# 35# 36# 37# 38# 39# 40# 41# 42# 43# 44# 45# 46# 47# 48# 49# 46 Intercom Code Charts The following charts are provided for you to list your Intercom codes. Each telephone number has been assigned an intercom c[...]

49 48 49 Speed Dialing Code Charts The following charts are provided for you to list your Speed Dialing codes. The length of your individual Speed Dialing list is determined by your switch type. Y our switch type can be found on the front cover of this guide. Be sure to use the Speed Dialing list that corresponds to your switch type. The instructio[...]

51 50 51 5ESS Speed Dialing List Name Code T elephone Number 2 3 4 5 6 7 50 Name Code T elephone Number 2 3 4 5 6 7 8 9 GTD-5, DMS 100 and DMS 1 0 Speed Dialing List[...]

53 52 53 F eature A vailability by Switch T ype F eature Switch T ype GTD-5 5ESS DMS 100 DMS 10 Basic F eatures Assume Dial “9” ✓✓ ✓ ✓ Call Hold ✓✓ ✓ ✓ Call T ransfer ✓✓ ✓ ✓ Consultation Hold ✓✓ ✓ ✓ Direct Inward/Outward Dialing (DID/DOD) ✓✓ ✓ ✓ Distinctive Ringing (Inside/Outside Ringing) ✓✓ ✓ Inte[...]

55 54 55 Y our CustoP A K ® F eature Selections F eature T elephone Numbers Basic F eatures Assume Dial “9” Call Hold Call T ransfer Consultation Hold Direct Inward/Outward Dialing (DID/DOD) Distinctive Ringing (Inside/Outside Ringing) Intercom Dialing Three-Way Calling T ouch-T one Selectable F eatures Automatic Callback Call Forwarding Call [...]

56 56 Notes __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ ___________________________________________[...]