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Verizon Network Manager Nodes manual

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Table of contents for the manual

  • Page 1

    Network Manager Nodes Module 1 - Introduction to Nodes, IMPLs, & Quicks User Guide Version 1.08[...]

  • Page 2

    © 2007, 2008 V erizon. All Rights Reserved. The V erizon and V erizon Business names and logos and all other names, logos, and slogans identifying V erizon’ s products and serv ices a r e trademarks a nd service marks or register ed trademarks and service marks of V erizon T radem ark Services LLC or its affiliates in the United S tates and/or o[...]

  • Page 3

    Table of Contents Networx Universal Customer Ce nter Overview ...................... 1-1 Product Overview ................. .................................... ................. 2-1 Review the Network Control System ................ ....................... 3-1 Network Control System ....... ............................ ............................[...]

  • Page 4

    Plan Compare .............. ................................ ............................... ......... 9-6 Copy Classic to Nodes ... .................................... ....................... 10-1 Change Your Main Plan ........ .............. .......................................... ....... 10-4 Delete a Classic Plan .......... .............. .[...]

  • Page 5

    January 15, 2008 Version 1.08 1-1 Networx Universal Customer Center Overview The Networx Universal Customer Ce nter (NUCC) is a single source solution for fV erizon and fMCI tools. Access all of the tools you need to manage your network 24 X 7 with a single login. • Create and track online orders for products and services. • Create and track re[...]

  • Page 6

    1-2 Version 1.08 January 15, 2008[...]

  • Page 7

    January 15, 2008 Version 1.08 2-1 Product Overview Network Manager Overview Network Manager provides near real -time traf fic management for both basic and advanced toll-free services . This is accomplished by providing definition and control of origination, routing, and termination features. Dynamically manage and configure inbound network resourc[...]

  • Page 8

    2-2 Version 1.08 January 15, 2008[...]

  • Page 9

    January 15, 2008 Version 1.08 3-1 Review the Network Control System The Network Control System (NCS) is a group of interrelated hardware and software components that proces s orders placed in Network Manager . The following three compone nts form the NCS System: Network Capabilities System (NetCap) provides near real-t ime processing of changes to [...]

  • Page 10

    3-2 Version 1.08 January 15, 2008 Network Control System The following steps outline th e process followed by the NCS: 1. Enter an order into the Network Manager application. 2. The information is stored in NetCap. 3. The information is sent from NetCap to the SCM. 4. The SCM translates the order information into call processing language that the s[...]

  • Page 11

    January 15, 2008 Version 1.08 4-1 Analyze Nodes-Based Routing Nodes-Based Routing • Provides flexibility when ro uting toll-free numbers. • Requires no predetermined hierarchy . • Utilizes reusable models, labe ls, and single-use value nodes. Node • A set of values that are connected by branches. • Creates “decision points”, or call f[...]

  • Page 12

    4-2 Version 1.08 January 15, 2008 Analyze Node-Based Routing, cont’d Label • Group of values of the same type that is assigned to a branch in a model. • Required if a branch contai ns more than six values. • Used in multiple models. • Can be edited and changes apply globally . • Deleted after two months if not inserted in a model. V alu[...]

  • Page 13

    January 15, 2008 Version 1.08 4-3 Routing Node T ypes Routing Node T ypes • CCR : Country Code Routing • CLI : Calling Line Identifier • CLR : Calling Line Identifier Ranges • DOM : Day of Month • DOW : Day of W eek • DOY : Day of Y ear • LA T : North American Lata Routing • NP A : North American Numbering Plan Area (Area Code) • [...]

  • Page 14

    4-4 Version 1.08 January 15, 2008[...]

  • Page 15

    January 15, 2008 Version 1.08 5-1 Identify Det ails in the Navigation T ree The main navigation tree on the Network Manager Home page enables you to navigate and view the set, num ber , and plan details. When you initially enter Network Manager , the Sear ch dialog appears enabling you to search for a Corp ID, Plan, Set ID, and number . It appears [...]

  • Page 16

    5-2 Version 1.08 January 15, 2008 Navigation T ree Node Det ails Exp and 1. Expand the Corp ID that contains the toll-free number , se t, or plan with which you want to work. 2. Expand NLP to view sets of your toll-free numbers. A Number Level Plan (NLP) is used to route a single toll-free number . 3. Expand the Set ID that contains the toll-fr ee [...]

  • Page 17

    January 15, 2008 Version 1.08 5-3 Navigation T ree Node Det ails, cont’d The Home page is the first dialog that appears when you open Network Manager . It enables you to view node details of any Corp ID node assigned to you. Y ou can access components to view , add, edit, delete, validate, and submit routi ng plans associated with your Corp ID(s)[...]

  • Page 18

    5-4 Version 1.08 January 15, 2008 Navigation T ree Node Det ails, cont’d Set Det ails • Lists the Set ID in which you are working. • Displays the Set Level of the plan. Plans that are assigned to Set 888 are plan level 0. Plans assigned to a subset of Set 888 are set level 1. Number Det ails • Displays the toll-free number to which the plan[...]

  • Page 19

    January 15, 2008 Version 1.08 6-1 V iew and Print a Plan Y ou can view and print nodes-based plans. This is useful before editing or implementing a plan. 1. Select the plan you want to view from the navigation tree on the left side of the Home page. 2. Click the Vi e w icon on the toolbar . The Routing Plan Maintenance dialog appears. Figur e 6-1: [...]

  • Page 20

    6-2 Version 1.08 January 15, 2008 V iew Plan Det ails The Plan Details dialog enables you to view the options you selected when you created the plan. Y ou can change the plan name or time zone by right-clicking on the plan name and selecting Change Plan (refer to Module 2 for instructions on changing a plan). 1. Select the Plan Description from the[...]

  • Page 21

    January 15, 2008 Version 1.08 6-3 V iew the Det ails of a Parent or Child Node Network Manager enables you to view th e values of a parent or child node. 1. Select the node you want to view from the Routing Plan Maintenance dialog. 2. Right-click and select Vi e w . The V iew Model dialog appears. 3. Select a branch. 4. Right-click and select Vi e [...]

  • Page 22

    6-4 Version 1.08 January 15, 2008 V iew T ermination Det a ils The T ermination Details dialog has a four -tab structure that enables you to view Detail, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and Outbound details of a selected te rmination during plan viewing, cr eation, or editing. Y ou can also see th[...]

  • Page 23

    January 15, 2008 Version 1.08 6-5 V iew T ermination Det a ils, cont’d T ermination Details T ermination Node Information Displays the T ermination ID and Description, Service ID, the termination’ s Corp ID, indicator for a Cross Corp T erm, and Network Call Redirect (NCR). Detail T ab Displays the activation date, se rvice status, switch trunk[...]

  • Page 24

    6-6 Version 1.08 January 15, 2008 V iew a Structure Y ou can view a structure in a plan while in Vi e w mode. Figur e 6-5: Routing Plan Maintenance 1. Select the STR node. 2. Right-click and select Expand S tructure . The structure appears. Figur e 6-6: Routing Plan Maintenance[...]

  • Page 25

    January 15, 2008 Version 1.08 7-1 Implement a Plan Implement a plan to make it the active routing for the toll-free number , or schedule it to make it active at a future date and time. Figur e 7-1: Home Page 1. Expand the Corp ID, NLP , Set ID, and toll-free number . 2. Select the plan you want to implement. 3. Click the to NLP icon on the toolbar [...]

  • Page 26

    7-2 Version 1.08 January 15, 2008 Implement ation Det ails Figur e 7-2: Implementation Details 4. Select Activate T rigger Points in the T rigger Point sec tion to activate trigger po ints when the plan is implemented. This option is only avai lable if T rigger Points are in the plan. 5. De-select the As soon as possible option and select the date [...]

  • Page 27

    January 15, 2008 Version 1.08 7-3 Implement Order Result s Figur e 7-3: Result of the IMPL r equest 8. Click OK in the Results of the IMPL r equest dialog to return to the Home page. 9. Select the Set level on the navigation tree. 10. Click the Re fresh icon on the toolbar to see the resu lts of your implementation in the navigation tree. For Y our[...]

  • Page 28

    7-4 Version 1.08 January 15, 2008[...]

  • Page 29

    January 15, 2008 Version 1.08 8-1 Perform Quick Percent Allocations and T ermination Change s Network Manager enables you to adjust percent allocations in real-time through the Quick function. The Quick function also enables you to replace, add, and delete terminat ions, treatments, and change DAL terminations in your routing plan. Perform a Quick [...]

  • Page 30

    8-2 Version 1.08 January 15, 2008 Change the Percent Allocation Figur e 8-2: Routing Plan Maintenance - Quick Chan ge 3. Double-click the lightning bolt on the branch you want to change a percent node. The Quick Change dialog automatically appears. 4. Double-click the termination you want to adjust. 5. T ype the new percentage in the % column. 6. R[...]

  • Page 31

    January 15, 2008 Version 1.08 8-3 Set a Rollback Date and T ime Figur e 8-3: Submit Percent Allocation Change 9. T ype remarks in the Remarks field, if applicable. 10. Click Continue to permanently save and comple te the percent allocation change. -OR- Check the Rollback Order option to go back to the or iginal percent a llocation and termination(s[...]

  • Page 32

    8-4 Version 1.08 January 15, 2008 Replace a T ermination 1. Select a toll-free number fr om the navigation tree on the Home page. 2. Click the Quick icon on the toolbar . The Node Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch wh ere you want to change the termination. The Quick Change dialog appears. Figu[...]

  • Page 33

    January 15, 2008 Version 1.08 8-5 T ermination Selection (Quick) Figur e 8-5: LT erm Select 6. Select the replacement termination. 7. Click OK . Y ou are returned to the Quick Change dialog. 8. Click Close . The Routing Plan Maintenance dialog reappears. 9. Click the Appr ove icon on the toolbar . The Submit Quick dialog appears. 10. Click Continue[...]

  • Page 34

    8-6 Version 1.08 January 15, 2008 Add a T ermination (Quick) 1. Select a toll-free number fr om the navigation tree on the Home page. 2. Click the Quick icon on the toolbar . The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch wh ere you want to change the termination. The % Allocation dialog appears. Figur[...]

  • Page 35

    January 15, 2008 Version 1.08 8-7 Add a T ermination, cont’d 12. Click Continue to permanently save and comple te the termination(s) changes. -OR- Check the Rollback Order option to go back to the or iginal percent a llocation and termination(s) at a later date. Select a date and time from the Select r ollback date drop-down lists.[...]

  • Page 36

    8-8 Version 1.08 January 15, 2008 Delete a T ermination or T reatment (Quick) 1. Select a toll-free number fr om the navigation tree on the Home page. 2. Click the Quick icon on the toolbar . The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch wh ere you want to change the termination. The Quick Change dial[...]

  • Page 37

    January 15, 2008 Version 1.08 8-9 Redefine a DAL T ermination 1. Select a toll-free number fr om the navigation tree on the Home page. 2. Click the Quick icon on the toolbar . The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change a DAL termination. The Quick Change dialog appears. Fig[...]

  • Page 38

    8-10 Version 1.08 January 15, 2008 Redefine a DAL T ermination, cont’d Figur e 8-9: DAL T ermina tio n Node - Redefine a DTR 6. Select the Cross Corp from the Cr oss Corp drop-down list, to change the corporation you are terminating, if applicable. 7. Select the Service ID from the Service ID drop-down list, to change the dedicated trunk group yo[...]

  • Page 39

    January 15, 2008 Version 1.08 8-11 Limited Quick Through security entitlements (Module 3 Sect ion 9), your company administrator can set restrictions on users to limit them to Quick changes only . The Limite d (Super) Quick function enables you to change the percent allocation for a Number , EVS, SRP , or Structure but restricts termination changes[...]

  • Page 40

    8-12 Version 1.08 January 15, 2008 Limited Quick, cont’d 8. Click Approve . The Submit Quick dialog appears. Figur e 8-1 1: Submi t Quick wit h Pen din g Or der 9. T ype remarks in the Remarks field, if applicable. 10. Click Continue . The Home page reappears. Note: Users can be restricted to the Limited Quick function and make only Quick percent[...]

  • Page 41

    January 15, 2008 Version 1.08 8-13 Perform a Quick from the Integrated Call T ree (ICT) The Integrated Call T ree (ICT) enables you to view your plans in one view and execute quick percent allocations. Plans that are bui lt using ICT features (voice nodes) do not have this option available. Figur e 8-12: Home Page 1. Select a toll-free number or pl[...]

  • Page 42

    8-14 Version 1.08 January 15, 2008 Perform a Quick from the ICT , cont’d All of your percent allocated te rminations are highlighted. Y ou can change the percentage for each percent allocation node, if applicable. Figur e 8-13: ICT 3. Double-click the highlighted termination fo r which you want to change the percentage allocated. 4. T ype the per[...]

  • Page 43

    January 15, 2008 Version 1.08 8-15 Submit an ICT Quick Order The Quick Or der dialog displays the toll-free number , Plan ID, Order #, and Action. When it shows that your order was successful in the Action column, you can go to Or der Maintenance to make sure it is complete. Figur e 8-14: Quick Or ders 8. Click OK when the process is complete. The [...]

  • Page 44

    8-16 Version 1.08 January 15, 2008[...]

  • Page 45

    January 15, 2008 Version 1.08 9-1 V iew Plan History and Comp are Y ou can view the order history for a plan as well as compare order differences. This enables you to view what changes were made to a plan and how it was routed before the changes were made. V iew the Order History for a Plan Figur e 9-1: Home Page 1. Select a plan from the navigatio[...]

  • Page 46

    9-2 Version 1.08 January 15, 2008 Show History Figur e 9-2: Or der List 3. Use your Ctrl key to select the two orders you want to compare. 4. Right-click and select Show Differences . The Or der Differ ences dialog appears. Note: Y ou can only compare the dif ferences on Edit and Quick orders.[...]

  • Page 47

    January 15, 2008 Version 1.08 9-3 Figur e 9-3: Or der Differences 1. Click the Te x t icon to view the values/labels on the plan branches. • Blue - Shows the differences. • Pink - Indicates that there are possible difference s. If you select a pink branch, it verifies whether or not there are diff erences. For ex ample, you could have changed a[...]

  • Page 48

    9-4 Version 1.08 January 15, 2008 Order Differences T oolbar The following example describes each icon on the Or der Differ ences toolbar . Figur e 9-4: Or der Differences Note: Refer to page 9-6 for the definitions of Or der and Va l u e differences.[...]

  • Page 49

    January 15, 2008 Version 1.08 9-5 Plan Comp are Y ou can compare two plans to view the dif ferences between them. Figur e 9-5: Home Page 1. Select a plan from the navigation tree on the Home page. 2. Right-click and select Mark for Differences . The plan becomes highlighted. Figur e 9-6: Show Differences 3. Select the second plan you want to compar[...]

  • Page 50

    9-6 Version 1.08 January 15, 2008 Plan Comp are Order Dif ferences (green flag icon)- displays any differen ces in your plan even if they did not impact the values or the values did not ch ange, i.e. changing the name of a branch. V alue Differences (red flag icon)- displays any values you changed in the plan. If there was only a name change, it wo[...]

  • Page 51

    January 15, 2008 Version 1.08 10-1 Copy Classic to Nodes Y ou can copy an advanced classic pl an to create a new nodes-based plan for a Number Level Plan (NLP), a Super Routing Plan (SRP), or an Enhanced V oice Services (EVS) plan. Converting a plan to nodes increases your routing capabili ty on the given plan. It is important that you atte nd the [...]

  • Page 52

    10-2 Version 1.08 January 15, 2008 Copy Classic to Nodes, cont’d 3. Right-click and select Copy T o Nodes . The Copy Plan dialog displays. Figur e 10-2: Copy Plan to Nodes 4. Select the Plan Id you want associated with this plan. 5. Enter a plan description, if applicable. 6. Enter any remarks, if preferred. 7. Select or deselect the Create a nod[...]

  • Page 53

    January 15, 2008 Version 1.08 10-3 Copy Classic to Nodes, cont’d Figur e 10-3: Classic to Nodes Routing Plan 9. Click Edit . This enables you to edit the plan, if desired (refer to Sect ion 5 of the Nodes Module 2 User Guide). 10. Click Appr ove to approve the order and create your plan. The Or der dialog displays with your order number . 11 . C [...]

  • Page 54

    10-4 Version 1.08 January 15, 2008 Change Y our Main Plan Before you can delete the classic plan, you must make your new plan the main plan. 1. Select your nodes-based plan. 2. Click Vi e w . The routing plan displays. 3. Right-click on the plan name and select Change Plan . The Plan Level Info Update dialog appears. Figur e 10-4: Plan Level Info U[...]

  • Page 55

    January 15, 2008 Version 1.08 10-5 Delete a Classic Plan Y ou can delete plans that you no longer need. Deleting a plan requires approval through Or der Management . This is to ensure that you are not deleting a plan unintentionally . Figur e 10-5: Delete a Classic Plan 1. Select the classic pl an you want to delete. 2. Click the Delete icon on the[...]

  • Page 56

    10-6 Version 1.08 January 15, 2008[...]

  • Page 57

    January 15, 2008 Version 1.08 11-1 V iew and Maint ain Orders Order Maintenance enables you to view order details as well as edit and delete orders that are in a Pending or Incomplete status. Y ou can use the Or der Filter to search for orders by a vari ety of criteria, such as order number , type, status, routing number , ef fective date/time, and[...]

  • Page 58

    11-2 Version 1.08 January 15, 2008 Use the Order Filter Figur e 1 1-2: Or der Filter 3. Choose an order number , orde r type, or order status from the corresponding drop-down lists on the Or der Information tab. 4. T ype a routing number , if desired, in the Routing Num field if you did not select one from the navigation tree. 5. Click the Effectiv[...]

  • Page 59

    January 15, 2008 Version 1.08 11-3 Set Column Preferences All of the columns in the Or der List are automatically selected to be included. Figur e 1 1-3: Column Pr efer ences 1. Select a column and click < to remove a column from the Selected Columns and place it in A vailable Columns . -OR- Select more than one column and click << to plac[...]

  • Page 60

    11-4 Version 1.08 January 15, 2008 V iew the Order List Figur e 1 1-4 : First half of Order List Figur e 1 1-5 : Second half of Or der List[...]

  • Page 61

    January 15, 2008 Version 1.08 11-5 Interpret the Order List Y ou can view the details of an order in the Or der List by understanding the column headings. The following tables list the columns a nd their descriptions in the Order List. Refer to Figure 10-4 on the previous page. Refer to Figure 10-5 on the previous page Note: The columns in your ord[...]

  • Page 62

    11-6 Version 1.08 January 15, 2008 V iew the Det ails of an Order 1. Select an order from the Or der List dialog. 2. Click Vi e w D e t a i l s . The Or der Manager dialog appears. Figur e 1 1-6 : Order Manager 3. Click the Order Details tab to view specific details about the order . -OR- Click the Order Err ors tab to view any errors as sociated w[...]

  • Page 63

    January 15, 2008 Version 1.08 11-7 Edit an Order 1. Select an order from the Or der List dialog. 2. Click Edit . The Or der Manager dialog appears. 3. Click Approve to approve an order . -OR- Click Unapprove to unapprove an order . -OR- Click Zap to delete an order . -OR- Change the effective date and time and click Change Effective to change the t[...]

  • Page 64

    11-8 Version 1.08 January 15, 2008 V iew the Order Calendar Y ou can view a schedule of your future pl an implementations in the calendar view . 1. Select a number from the navigation tree on the Home page. 2. Click Order | Calendar V iew from the menu items on the Home page. The Or der Calendar dialog displays. Figur e 1 1-7 : Or der Calendar 3. C[...]

  • Page 65

    January 15, 2008 Version 1.08 12-1 Access Help While our customer se rvice organizations can assist you with any questions you have about Network Ma nager , the quickest way to obtain help is by using the online help. Help includes a glossary of terms and is available for topics and tasks. Figur e 12-1: Help Page • Help is context sensitive. When[...]

  • Page 66

    12-2 Version 1.08 January 15, 2008[...]

  • Page 67

    January 15, 2008 Version 1.08 13-1 Obt ain Customer Support Contact Customer Support for any Ne tworx Universal Customer Center related issues. They can assist you with product and platform questions, errors, and password resets. Contact your account team with a ny account specific questions on equipment or service, pricing information, or adding a[...]

  • Page 68

    13-2 Version 1.08 January 15, 2008[...]

  • Page 69

    Index A ANI Tab .............................. ......... 6-5 C Copy Classic to Nodes .............. 10-1 Corp Details .............. .................. 5-3 Create and Insert EVS Terminations 10-1 Customer Support .............. ....... 13-1 D DAPs ........................................... 3-1 Delete a Classic Plan ................ 10-5 Delete Pla[...]