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Viking 56K manual

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  • Page 1

    VIKING 56K EXTERNAL MODEM (MAC & WINDOWS OS) Manual No. 1005258 Release 06/99, Rev B SPEED • POWER • PERFORMANCE ® USER’S GUIDE[...]

  • Page 2

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External F eatures & Specifications 1 2 Before Y ou Install System Requir ements 2 Phone Requirements 3 Communications Software requirements 3 3 Installation Hardware Installation 4-6 Software Installation 7 Mac OS 7.5.3 or Later 7-8 MacComCent er Communic[...]

  • Page 3

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 1 Introduction Congratulations on pur chasing your Vik ing Components 56K External fax/modem for y our computer . T o turn your comput er into a communications center , all you need is your Vik ing fax/modem and a standard analog phone line. Viking Componen ts 56K Ex ternal Modem F eatures & [...]

  • Page 4

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 2 Before You Install It is recommended to read any additional inf ormation in your system ’ s “ Owner ’ s Guide ” regarding external modems before continuing . S ystem Requiremen ts Computer: • Any comput er with a COM, SERIAL, MODEM or RS-232 por t. Compa tible Operating S ystems: • [...]

  • Page 5

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Phone Line Requirements The phone line required b y the Vik ing Components fax/modem is an analog RJ- 11. This is a standard residential phone line . W arning: Do not use a PBX or digital phone line. These phone lines ma y damage the Viking Componen ts External fax/modem or phone equipment. PBX o[...]

  • Page 6

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 3 Installation This chapter contains instructions on installing your V iking 56K Ex ternal fax/modem. Hardwar e Installation 1. T urn off your comput er and any attached devices , such as printers or external drives. 2. Locate the serial port on the back of your computer and connect it with the s[...]

  • Page 7

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 3. Plug the AC pow er adapter into a standard wall outlet. Also plug one end of the phone cord into a wall phone jack. W arning: The phone jack you use must be for an analog phone line . If you are in a offic e building , it may use digital phone lines. If you ar[...]

  • Page 8

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 5. Locate the AC po wer cable plug . Plug the cable from the A C power supply in and rap it around the post, so that the po wer cable crosses and exists out the back panel, as shown in the illustration on the previous page. 6. Return the modem right-side up and t[...]

  • Page 9

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Software Installation Once the Viking fax/modem is installed, you will need to install the software nec- essar y to communicat e with the fax/modem. This section will cover the st eps necessary to configure each of the operating systems. It includes instruc tions for the following oper ating syst[...]

  • Page 10

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Mac OS 7.5.3 or Later (C ontinued): 4. Once the driver installation is done , click the “ Quit ” button to lea ve the installer . 5. Click the “ Restart ” button to restart your system. 6. From the Apple (  ) menu, select “ Control Panel ” and then choose “ Modem .” Next to “[...]

  • Page 11

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacC omC enter C ommunica tion Sof tware 1. Inser t the “ Viking Modem Companion Sof tware ” CD in your c omputer ’ s CD-ROM drive . Once the CD appears on your syst em ’ s desktop , double-click on its icon to open. Locate the “ MacComCenter ” icon on the CD and double-click on it to[...]

  • Page 12

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacC omC enter C ommunica tion Sof tware (C ontinued) 3. Once the software for MacC omCenter has been loaded , a modem description window will appear . Click the “ OK ” button to c ontinue with the software setup. 4. T he “ MacComCenter Assistant ” will guide you through the rest of the s[...]

  • Page 13

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Remote Acc ess/Mac PPP Setup 1. Fr om the Apple menu, select “ Control Panel ” and then choose “ TCP/IP .” F rom the “ Connect Via ” pop-up menu, choose “ PPP .” F rom the “ C onfigure ” pop-up menu, choose “ PPP Ser ver .” In the text box labeled “ IP A ddress , ” ent[...]

  • Page 14

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 95 Software: 1. After the boot sequence , you will be prompted with the “ New Hardw are Found ” message. Click on the “ OK ” button. 2. T he “ Update Device Wizar d ” window will appear . The device f ound should read: “ 56Modem .” Inser t the Vik ing modem driver diskette[...]

  • Page 15

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software: 1. Y ou will be prompted with the “ New Hardw are F ound ” message. Then “ Add New Hardware Wizard ” window will appear . A message in the window will r ead “ This wizard searches for new driv ers for : 56Modem . ” Click on the “ Next ” button. 2. A new messag[...]

  • Page 16

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software (Continued): 3. The nex t message that should appear in the “ Add New Hardware Wizard ”i s “ Windows will search for new driv ers in its driver database on your har d drive, and in any of the following selected locations . Click Next to start the search .” S elect “ [...]

  • Page 17

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software (Continued): 5. The final message in the “ Add New Hardware Wizard ” should show your new Vik ing modem “ Viking V .90+K56Flex EXT PnP Modem ” the top . A message “ Windows has finished installing the software that your new hardware devic e requires ” should also a[...]

  • Page 18

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0: 1. From the “ Star t ” button on y our desktop , select “ Settings ” and then “ Control Panel .” 2. Click on the “ Modems ” icon. The “ Install New Modem ” window will appear . Y ou should receiv e a message “ Please wait while Windows NT attempts to detect y[...]

  • Page 19

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 3. Y ou will receive a message that a “ Standard Modem ” was found . Click on the “ Change ” button to load the correct modem and drivers. 4. A window will appear showing a list of Manufac turers and Models. Click on the “ Have Disk ” button. C hapt er 3 17[...]

  • Page 20

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 5. Inser t the diver diskette that was included with your modem. (I f the diskette was not included or lost, the drivers can be downloaded from our Web sit e) Selec t your floppy diskette drive at the bott om of the window and click on the “ OK ” but- ton. 6. Selec[...]

  • Page 21

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 7. The next window will show the selected modem has changed from “ Standard Modem ”t o “ Viking V .90+K56Flex EX T Modem .” Click on the “ Next ” button. 8. Complete the information needed under the “ Location Information ” window . Then click on the ?[...]

  • Page 22

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 9. T he “ Modem Properties ” window will appear . T o view and/or change your new modems dialing properties, first select the “ Viking V .90+K56Flex EXT Modem ” under the modem section of this window . Then click on the “ Dialing Properties ” button. Make a[...]

  • Page 23

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Using Data and Fax Communication Software Usually , most communication software installation programs will automatically detect your Vik ing fax/modem and pref orm the appropriate configurations . In some cases, you ma y find it necessar y to configure the software so it can send the appropriate [...]

  • Page 24

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 4 Technical Notes This chapter co vers the definitions of the status lights on the front of y our ex ter- nal modem, the COM port and IRQ settings, and information necessary when the system does not automatically configur e the fax/modem properly . Status Light Definitions Chapter 4 22[...]

  • Page 25

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 95 & 98 COM Ports and IRQ Settings Identifying COM Port Settings 1. Click on the “ Start ” button and select “ Settings , ” then “ Control P anel .” 2. In the “ Control P anel ,” double click on the “ System ” ic on. 3. Click on the “ Device Manager ”t a b . 4.[...]

  • Page 26

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 5 Troubleshooting This chapter will co ver some solutions to some common pr oblems you may expe- rience when installing your V iking PC Card modem. Some solutions may not apply to your operating syst em or may not be listed . If your problem is not answered in the f ollowing sections, please proc[...]

  • Page 27

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem Modem cables do not fit. Can not hear the speaker or the modem. Modem does not dial or it dials incorrectly . Modem does not fax Solution • Be sure that you ha ve the correct pin count on the cable connector . • Check the pins inside the connector to make sure none[...]

  • Page 28

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem No Dial T one message How can I change the speak er vol- ume on the modem? Solution • Are all of the cable connections secure? • Is the phone line in use by someone else? • Are you using a standard analog phone line? • T est the line by connecting a standard ph[...]

  • Page 29

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Mac OS 7.5.3 or Later • If your modem has difficulty operating , verify the modem settings. In the exam- ple below we ha ve entered only the pertinent information. T o access this screen, simply open the hard drive and go int o the MacComCenter f older . Click on the “ MC C T erminal” icon.[...]

  • Page 30

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 6 Basic AT Commands F rom terminal mode or command line , A T commands allow you to contr ol your modem. If you are using your communications software to operat e your modem, the software menus configure the A T commands. Follo w the instructions in this chapter , to operate your modem directly f[...]

  • Page 31

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function I3 Report firmware revision, model, and inter face type. I4 Report response programmed by an OEM. I5 Report the countr y code parameter . I6 Report modem data pump model and code revision. I7 Reports the DAA code ( W-class models only). L0 S et lo[...]

  • Page 32

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function X1 Repor t basic call progress result c odes and connections speeds (OK, CONNECT , RING, NO CARRIER (also , for busy , if enabled, and dial tone detected), NO ANSWER, CONNECT XX XX, and ERROR. X2 Repor t basic call progress result c odes and conne[...]

  • Page 33

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register response only for compatibility . &J1 Set S-Register response only for compatibility . &K0 Disable DTE/DCE flow control. &K3 En[...]

  • Page 34

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code . &T3 Initiate local digital loopback. &T4 Allow r emote digital loopback. &T5 Disallow remot e digital loopback request. &T6 Request an RDL without self-tes[...]

  • Page 35

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives br eak from the remote modem: K0,1 Clear data buffers and send break t o DTE. K2,3 Send a break immediately to DTE. K4,5 Send a break with received data t o the DTE. N0 Select normal speed buffered mode. N1 Select direc t [...]

  • Page 36

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE ECC Commands Command Function %C0 Disable data compression. %C1 Enable MNP 5 data compression. %C2 Enable V .42 bis data compression. %C3 Enable both V .42 and MNP 5 compression. A0 Set maximum block size in MNP to 64. A1 Set maximum block size in MNP to 128. A2 Set maximum block size in MNP t[...]

  • Page 37

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MNP 10 Commands (Continued) Command Function @M0 Select initial transmit level of -26 dBm. @M1 Select initial transmit level of -30 dBm. @M2 Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm. @M11 Select initial transmit level of -11 dBm. @M12 Select in[...]

  • Page 38

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 1 Command Function +FCLASS=n Ser vice class. +F AE=n Data/fax auto answer . +FRH=n Receive data with HDL C framing. +FRM=n Receive data. +FRS=n Receive silenc e. +FTH=n T ransmit data with HDL C framing. +FTM=n T ransmit data. +FTS=n Stop transmission and wait. Fax Class 2 Command Funct[...]

  • Page 39

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N T ransmit page punctuation. +FHNG Call termination with status. +FK Session termination. +FLID= Local ID string . +FLPL Document for polling. +FMDL? Identify model. +FMFR? Identify manufacturer . +FPHCT O Phase C time out. +FPOLL Indicates polling r[...]

  • Page 40

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 7 Modem Driver & Firmware Upgrades Y our V iking Ex ternal modem can be upgraded b y updating its drivers and through firmware upgrades . These upgrades can be downloaded from V iking Components Web page at: http://www .vikingcomponents.com Once you ha ve reached V iking’ s W eb site , sele[...]

  • Page 41

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 8 Contacting Technical Support If your questions hav e not been answered or if y ou are unable to solve a problem with your modem by using this guide , Vik ing Components has T echnical Suppor t av ailable 7 days a week and 24 hours a da y . Before calling T echnical Suppor t, please prepare to h[...]

  • Page 42

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE: “ NO TICE: The Industry Canada (IC) label identifies cer tified equipment. This cer tification means that the equipment meets certain telecommunications network protective , oper- ational and safety requirements as prescribed in the appr [...]

  • Page 43

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS: This equipment complies with P art 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) f or this equipment. Y ou must, upon request , pro vide this information to y ou[...]

  • Page 44

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS (Continued): This equipment may not be used on c oin ser vice provided b y the telephone com- pany . Connection to par ty lines is subject to state tariffs. The T elephone C onsumer Protection Act of 1991 makes it unlawful f or any person to use a computer or other electronic[...]

  • Page 45

    VIKING C OMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 10 Warranty & Disclaimers 5 YEAR WARRANTY All Viking Componen ts products have been thor oughly tested free of defects in material and workmanship . If an y malfunction should occur while used in its rec- ommended envir onment, Vik ing , at its option, will repair or replace this pr oduct at [...]