Virgin Mobile 2200 manual

VIRGINMOBILEUSA.COM M i F i ® 22 0 0 B r o a d b a n d 2 G o 3G Nationwide Wireless Internet No Contract Onl y P ay For Wh at Y ou Nee d Con nec t U p t o 5 Wi -Fi En abl ed Dev ice s a t O nce Pla ns S ta rt at Jus t $ 10[...]

©2010 Novatel Wir eless, Inc. All rights reserved. The information con tained in this document is subject to change without notice and should not be construed as a commitment b y Novatel Wireless , I nc. Pa tents and Licenses Licensed by QU ALC OMM® Incorporated under one or more of the following pa tents: 4,901,307 5,490,165 5,056,109 5,504,773 [...]

Cont ents P r o d u c t O v e r v i e w ....................................................... 4 M i F i ® 2 2 0 0 D e v i c e O v e r v i e w ................................................................. 5 F e a t u r e s ................................................................................. 5 P a c k a g e C o n t e n t s .......[...]

WW AN Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 WW AN Event L og . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 WW AN Status. . . . . . . . . . . . . . . .[...]

1 P r oduc t O v er view MiFi 2200 De vice Overview Y our MiFi 2200 Int elligent Mobile Hotspot Device P ower Management Using the micr oUSB Cable[...]

5 M iF i® 2200 Device O ver view Thank you f or choosing the Novatel Wireless MiF i® 2200 I ntelligent Mobile Hotspot Device f or Mobile Broadband and Wi-F i! This device opera tes over high-speed Mobile Br oadband networks in the 800/1900 bands enabling you to c onnect at high speeds to the Internet, your corporate Intranet , Wi-F i-enabled devi[...]

6 P ack age C ontents The MiF i 2200 Device package includes: • MiFi 2200 Intelligent Mobile Hotspot Device • AC Wall Char ger • Lithium Ion Battery • Carr y P ouch • microUSB cable • Quick Star t Guide Pr oduct User Guide available for do wnload at http://www .virginmobileusa.com Sy stem Requirements • Internet browser (f or example,[...]

7 Y our M iF i 2200 I nt elligent Mobile Hotspot Device Y our MiF i 2200 Device has the following parts: 1 2 3 ➊ P ow er Button / LED : Pow ers on and o the device. The LED indicates pow er , batter y status, and roaming activity . ➋ microUSB C onnector : The A C charger connects here. ➌ Ser vice Status LED : Pr ovides information about yo[...]

8 LED Stat es The MiF i Device LEDs provide valuable inf ormation about the state of the device and connection Ser vice Status LED No Light — Device is power ed o. Green Solid The MiF i Device is power ed on and connected to a mobile broadband network, but is not transmitting or rec eiving data. Slow Blinking The MiF i Device is power ed on bu[...]

9 P ower Management Y our device will w ork from its battery or when plugged into a power sour ce. • Battery — The battery will last for up to four hours . Charge the battery by plugging in the AC adapter . While the battery is charging the P ower Button LED will be solid amber . When the battery is fully charged, it will be solid green. • W [...]

2 U sing Y our M iF i 2200 Devic e Using Y our MiFi De vice f or the F irst Time C onnec t in Wi-F i Mode[...]

11 Using Y our M iF i D evice f or the F irst Time IMPORT ANT! The MiF i 2200 Device requires an activated account in order t o function. Inser ting and Charging the Batt er y NO TE The batt er y should be fully charged bef ore using the MiF i 2200 Device for the first time. ➊ Open the battery compar tment, located on the bottom of the devic e. [...]

12 ➌ Once the battery is secure, place the ba tter y co ver back on the device until it locks int o place. ➍ Connect the microUSB end of the A C wall charger to the micr oUSB por t of the device as shown. ➎ Plug the other end of the AC w all charger into the appr opriate electrical outlet. Charge for at least two and a half hours. CAUTION! Us[...]

13 C onnec t in W i-F i Mode Tip! The default SSID for your MiF i D evice is Virg in Mobile MiFi2200 xxx Secure . Y our SSID and 11- digit Network Key are printed on the back of your device . ( The ‘xxx ’ are the last three characters of your MiFi Device ’ s MAC addr ess.) ➊ Use the Wi-F i manager on your computer to select your V irgin Mob[...]

14 C onnec ting to the MiF i 2200 Device f or the F irst Time ➊ On your comput er launch a new web bro wser session. ➋ F rom your c omputer ’ s W eb browser , enter http://virginmobile .mifi into the address windo w and press the Enter or Return key . Tip! Y ou can use either of these addresses: http://virg inmobile.mifi http://192.168.1.1 [...]

15 ➍ On the MiFi Device Setup Wizar d Ser vice Activation screen, click Y es if you already hav e an Acc ount# and MSID . Click ing No launches Virg in Mobile’ s Accoun t Creation portal where you are prompt ed to set up an accoun t. ➎ Click Next .[...]

16 ➏ On the MiFi Device Wizard MiF i Device Activation screen, en ter the Acc ount # and MSID you receiv ed when you activated y our ser vice. ➐ Click Next .[...]

17 ➑ Click Y es, change password , then en ter and verify the new passw ord in the appropriat e elds. Y ou hav e the option to keep the default admin passwor d, but changing the passw ord adds another level of security for you . W e strongly recommned that y ou change your passwor d. ➒ Click Next .[...]

18 ➓ Click Finish and your MiF i Device will restar t. If your network does not reconnect automatically , you can manually reconnect to your MiF i Device using your Wi-F i manager . [See Connect in Wi-F i Mode (page 13) .] IMPORT ANT! B e sure t o recor d the new administrative password .[...]

3 M iF i Devic e S ettings MiFi De vice Settings Basics Home P age P assword Settings W i-Fi Menu WW AN Menu Security Adv anced[...]

20 M iF i Device Settings Basics Open MiFi Devic e S ettings ➊ Open your W eb browser and enter http://vir ginmobile.mi into the addr ess window . ➋ T ype the administrative passw ord into the L ogin box in the upper right corner and click Login. The Home page opens.[...]

21 The Home P age The Home page is the rst screen y ou see af ter logging in and is the main point of entry for all your work. The Menu Bar The menu bar runs horizontally along the top of the MiF i Device Settings inter face. Besides allowing you to select menu items, the menu bar also displa ys information about your MiF i Device ’ s signal s[...]

22 Home P age S ections The Home page is divided into two sections that you can e xpand or collapse. Click the solid black pointer next to the section title to expand or collapse that section. Internet Connection The Internet Connection section tells you: • Y our connection status. • The number of bytes r eceived and transmitted. This informati[...]

23 Wi-F i The Wi-F i sec tion tells y ou: • The prole curr ently in use. • The network name (also known as the SSID). • The security method in use. • The number of users currently c onnected to your MiFi Devic e. • The IP address of and subnet mask f or the W i-Fi network. • T o change Wi-F i settings, use the Wi-F i menu. [See W i-F[...]

24 P asswor d Settings P assword settings allo w you to change the administrative passw ord that giv es access to the brow ser interface for your MiF i2200 Device. IMPORT ANT! R ecor d your administrative passw ord. If you for get it, you will have to r eset your M iF i Device before y ou can use the MiFi Device Settings inter face again [See Maste[...]

25 W i-F i M enu The Wi-F i menu has three components: • W i-Fi Pr ofiles — to view or change settings for y our secure prole or to set up a temporary hotspot. • MA C Filter — t o allow only certain devices to connect to your MiF i Device, based on their MA C addresses. • Status — to view pr ole information, see who is connected [...]

26 W i-Fi P roles Click Wi-Fi Proles on the Wi-F i menu to congure your secur e prole or set up a temporary hotspot. The Wi-F i Prole page displa ys the follo wing information: • Profile — The prole currently being used . [See Choosing a Prole (page 27.) ] • Network Name (SSID ) — Name of the net work you ar e connecte[...]

27 • Channel — The radio channel that the device is using . This should be usually set to A uto (default) and left unchanged. Av ailable channels are 1 through 11. • Security — The type of security the prole is using. This applies to the secure and the temporary hotspot proles. [See Setting Securit y (page 27). ] • Authentication ?[...]

28 Setting Up a T emporary Hotsp ot Y ou can use this prole t o create a secur e temporar y hotspot to allow a maximum of ve connections to your MiF i Device at one time. This prole gener ates a temporary network name and network key that you can use to allow others to connect to your MiF i D evice without y our having to change the securi[...]

29 MA C F ilter MA C ltering allows y ou to limit access t o your MiF i Device to only those devices with a specied MA C address (a unique code assig ned to hardwar e such as network adapters). The MA C Filter page allo ws you to enable or disable M AC ltering and to add or delete M AC addresses from the trust ed client list. IMPORT ANT! D[...]

30 F inding the MA C Address The MA C Address is also known as a hardware or ph ysical address for a devic e, usually a network adapter . I t consists of six pairs of numbers and letters (f or example, 00-21-9B-1C-64-34). Y ou can view the MA C address for an y device connected to your MiF i D evice in the Wi-F i Clients section of the Wi-F i Statu[...]

31 Status Wi-F i Status provides y ou with information about your wireless network.[...]

32 The Wi-F i Status page is divided into three sections. Wi-F i Network The Wi-F i Network sec tion of the Wi-F i Status page displays the follo wing information: • Pr ole currently in use . • Network Name (SSID) for y our M iF i Device. • Number of clients currently connected . • Maximum number of clients allowed t o connect to your Mi[...]

33 Wi-F i Clients The Wi-F i Clients section of the W i-Fi Status page sho ws the clients that ar e currently connected to your MiF i Device. This is another way you can nd the M AC addr ess for a particular device. Wi-F i Log ➤ Click the Wi-Fi Log butt on to view a listing of Wi-F i events (most recen t rst).[...]

34 W W AN M enu The WW AN menu displays information about y our 3G Virgin Mobile network connection, and provides t ools for technical support. The WW AN Menu has t wo componen ts: • Diagnostics — use to view the status of your c onnection to the network , view information about your MiF i Device, or view an ev ent log about your connections to[...]

35 Diagnostics Click Diagnostics in the W W AN menu to access status inf ormation about your Internet connection and MiFi Device .[...]

36 The WW AN Diagnostic page is divided into three sections. WW AN Connection The WW AN Connection sec tion displays the f ollowing information: • Connection status: • Connected — connected and transmitting data • Dormant — connected but not transmitting data • Disconnected — not connected to the network • Not Activated — devic e [...]

37 WW AN Modem The WW AN Modem sec tion displays the f ollowing inf ormation: • Manufacturer — manufac turer of y our MiFi Device . • Model — model name or number of your MIF i Device. • Firm ware version — curren t internal software (rmwar e) version. • ESN — unique number the network uses to identify your MiF i Device. • MDN [...]

38 WW AN Event L og The WW AN Event L og section lists net work connection events and times when they oc curred. T echnical suppor t uses the log as a troubleshooting t ool.[...]

39 WW AN Status The WW AN Status page displays inf ormation about your internet connection.[...]

40 The WW AN Status page is divided into three sections. Internet Connection The Internet Connection section displays the follo wing information: • Status of the connection • Number of bytes r eceived and transmitt ed • Duration of the current c onnection • Y our MiF i Device ’ s IP address and subnet mask • Gateway IP addr ess • DNS [...]

41 T raffic Counters The T rac Count ers section displays the following: • Date and time connection was made • T otal duration of connection • T otal data bytes r eceived and transmitted, plus the t otal for both dir ections This section displays both a cumulativ e (lifetime) count and a c ount for the curr ent session (which can be reset)[...]

42 Connection L og Click Connection Log to display a log of outgoing trac sho wing these details: • Date/T ime • Client IP Addr ess (IP address of sender) • Destination (IP address of recipien t) • P or t (computer port through which data was sent) • T ype (connection protocol used)[...]

43 A dvanced Menu The Adv anced menu allows y ou to back up and rest ore your c onguration, specify rout er settings such as DHCP , port ltering, and port for warding , and to customize power management settings . The Adv anced menu has seven componen ts: • Advanc ed O ptions — use to enable SSID br oadcast, auto- connect to the network, [...]

44 Adv anced Settings Click Advanced Options in the Adv anced menu to congur e your MiF i Device or to enable the system log.[...]

45 The advanced Settings page is divided int o four sections. Ac cess P oint Enabling SSID broadcasting allow s other nearby computers to see y our M iF i Device ’ s network name (SSID). This is what you see when you select “ View A vailable Wireless Networks . ” Disabling SSID broadcasting pro vides additional secur ity but you will hav e to[...]

46 Router Enabling the DHCP ser ver allo ws your MiF i Device to automatically assig n a local IP address to a new device joining your network (such as a wir eless printer or an additional laptop). When the DHCP ser ver is disabled , you will hav e to assign static IP addresses to all devices on y our net work. ➤ Select the DHCP S erver enable ch[...]

47 C ong F ile Click Cong F ile in the Advanced menu to back up y our conguration le (MiFi Device settings) to your comput er , or to restore a sa ved conguration le fr om your computer . The Cong F ile page is divided into two sections and allows you t o back up and restor e your MiF i Device conguration settings . Config [...]

48 Config F ile Upload Restore y our M iF i Device Settings file to MiFi De vice ➊ Click Browse and na vigate to the backup le on y our computer . ➋ Click the le to highlight it and then click Open . ➌ Click Upload File . ➍ Click OK when the “Upload completed” message appears. IMPORT ANT! If your Wi-F i settings have changed sin[...]

49 P or t Filt ering Click P or t F iltering in the Advanced menu to enhance the security of your sy stem by contr olling which applications are allo wed to acc ess the Internet. P or t ltering allows y ou to conser ve bandwidth by pr eventing non-business applications fr om accessing the Internet. It can also be used to specically allow cert[...]

50 Port Filtering for Standard Applications ➊ F rom the P or t Filt ering page, select the Enable Port F iltering check box. ➋ Select the check boxes f or the applications for which y ou want to allow ac cess to the Internet. ➌ Click Apply . NO TE MiFi Device uses standard ports for these applications. If you have applica tions that do not us[...]

51 ➍ Enter the port or por t range. Y ou can enter up to ve ports or por t ranges. • Single por t — enter the port number in both elds. • P or t range — enter the beg inning por t number in the left eld and the ending por t number in the right eld. ➎ F or each por t number or range, select the protocol ( T CP , UDP , or both[...]

52 P or t F or war ding P or t forwarding allows desig nated users or applications to r each specied ser vers, such as FTP and DNS ser vers , on your comput er . Also, some online games requir e incoming access to work properly . IMPORT ANT! Y ou will need to set up static IP addresses on y our WLAN for each device that has an application to whi[...]

53 P ow er Management When your MiF i D evice is on batt er y power , you can set the length of time bef ore it shuts down. Y ou can also turn o your MiFi Devic e ’ s LEDs to sav e additional power . Use the P ower Management page to set how long y our MiFi Device is idle bef ore it shuts down. ➊ F rom the P ower Management page, select the [...]

54 T CP/IP The TCP/IP page allows y ou to view the local ( WLAN) IP address and the MA C address for your MiF i Device. F rom the A dvanced menu, click TCP/IP to displa y the following information about y our MiFi Device: • Local IP addr ess • Subnet mask • MA C address of your MiF i Device • DHCP address range used b y your MiFi Devic e ?[...]

55 Sy stem Status The Sy stem Status page allow s you to view r eal-time system inf ormation and the system log , and to restart your MiFi Device or r estore it to factory defaults. F rom the A dvanced menu, click S ystem Status to displa y the following inf ormation about your MiFi Device: • Manufacturer • Model • Serial number • AP (acces[...]

56 Restar ting or Resetting Y our MiFi Device In addition to viewing status information, y ou can restart your MiFi Device or reset it t o factor y defaults from the Sy stem Status page . ➤ Click Restart to re -initialize your MiF i Device (same as turning it o and on again). – or – ➤ Click Reset to F ac tor y Defaults to r eset your MiF[...]

4 T r oubleshooting Over view C ommon Pr oblems and Solutions Use the Master Reset Button T echnical Suppor t[...]

58 O v er view The follo wing tips will help solve problems that might be encount ered while using the MiF i 2200 Device: • Make sure you ar e using the MiFi 2200 Device in the corr ect geographic region. • Ensure that the wir eless network ’ s cov erage ex tends to y our current locations . • If you are using the MiF i Device in Wi-F i M o[...]

59 C ommon P roblems and Solutions The follo wing are some common problems and solutions. No service is av ailable. - OR - I get a “Limited or No C onnec tivity” message. ➤ Y ou are outside of the c overage ar ea. ➤ Check with your network operat or — there may be a pr oblem with your acc ount. ➤ Reorient MiFi Device . ➤ If you are in[...]

60 I cannot connect to MiFi Devic e in W i-Fi mode . ➊ Make sure the LEDs are on. If the LEDs are not on, check your battery . ➋ Make sure your wir eless radio / AirP or t is turned on. (Check your computer help if y ou need assistance.) ➌ Open your wireless netw ork connection list. • Windo ws: Right-click icon and selec t Vie w Available [...]

61 How can I check the ba ttery level of MiF i Device? Open MiFi Device Settings (http://192.168.1.1). The batter y status icon is displa yed in the menu bar . Can I backup m y configur ation settings? Y es. L ogin to MiFi Device Settings and choose Advanced>C ong File. Click Do wnload File. [See C ong F ile (page 47) .] How do I tur n o?[...]

62 Use the Master Reset Button The MiF i 2200 Device comes with a Master Reset button that allow s you to r eturn it to its factor y default state . The Master Reset button is rec essed in a hold on the back of the device. Y ou will need a paperclip or similar object to push the button. ➊ Make sure the MiFi Device is po wered on. ➋ Locat e the [...]

63 T echnical Suppor t F or additional information and technical suppor t f or the MiFi 2200 Device , visit the Virgin Mobile USA website at: http://www.vir ginmobileusa.com[...]

5 T echnical I nf ormation Pr oduc t Specications Regulatory Notices Safety Hazards Limited W arranty and Liability[...]

65 P roduc t Specications General Name Novat el Wireless MiF i 2200 Device Model MiFi 2200 Approv als C OFETEL, NOM, CDG W eight 58 g / 2.05 oz Dimensions ( W x D x H) 59 mm x 9 mm x 89 mm Wir eless Network — Dual Mode CDMA 1X/EV-DO Wir eless Network — Wi-F i M ode 802.11 b/g Default SSID Vir ginMobile MiFi2200 xxx Secure (plus the last 3 di[...]

66 Regulator y Notices CE Marking This device has been test ed to and conf orms to the essential regulat or y requir ements of the European Union R&T TE directive 1999/5/EC and has attained CE Marking. F ederal Communic ations Commission Notice (FC C – United States) This equipment has been test ed to , and found to be within the acceptable l[...]

67 NO TICE TO C ONSUMERS: Any changes or modication not expr essly approv ed by the part y responsible f or compliance could v oid the user ’ s authority to operate this equipment. NO TE: The Radio Fr equenc y (RF) emitter installed in your modem must not be located or oper ated in conjunction with any other antenna or tr ansmitter , unless sp[...]

68 Safety Hazar ds Do not use your MiFi 2200 Devic e in an environmen t that may be susceptible t o radio interference resulting in danger , specically : Areas where pr ohibited by the law F ollow any special rules and regulations and obey all sig ns and notices. Alw ays turn o MiFi Devic e (or the host device and remo ve the modem from the U[...]

69 SAR Le vels The FC C has granted an Equipment A uthorization for this wireless modem with all r epor ted SAR levels evaluat ed as in compliance with the FC C RF exposure guidelines. Pr oper Battery Use and Disposal W ARNING! • Never dispose of batteries in a r e because they might explode. In the event of a battery leak : • Do not a[...]

70 Limited W ar ran ty and Liabilit y Novat el Wireless warrants f or the 12 month period immediately following r eceipt of the P roduct by P urchaser that the P roduct will be free from def ec ts in material and workmanship under normal use. THESE W ARR ANTIES ARE EXPRESSL Y IN LIEU OF ALL OTHER W ARRANTIES, EXPRESS OR IMPLIED , INCL UDING, WITHOU[...]

6 Glossar y Glossar y[...]

72 Glossar y ● 3G — Third Generation. 3G ref ers to the third generation of mobile telephony t echnology . The evolution of 3G technology is as f ollows: GSM technologies » GPRS offer ed speeds up to 48.8 Kbps (began in 2000). » EDGE reached up t o 384 Kbps (2003). » WCDMA off ered downlink speeds up t o 1.02 Mbps. » UMT S suppor ts a the[...]

73 ● DNS — Domain Name System. A system f or converting host names and domain names into IP addresses on the Internet or on local networks that use the T CP/IP protocol . ● EDGE — Enhanced Data for GSM En vironment or Enhanced Data rates f or Global Evolution. A faster version of GSM wireless service, it allows data to be deliver ed at rate[...]

74 ● HTTP — H yper text T ransfer Pr otocol. An application-level protocol f or accessing the W orld Wide W eb over the Internet. ● IEEE — Institute of Electr ical and Electronics Engineers . An international technical/prof essional societ y that promotes standar dization in technical disciplines. ● IMAP — Internet M essage Access P rot[...]

75 ● NNTP — Network News T ransfer P rotocol. An Internet application protocol f or reading and posting Usenet (newsgroup) articles. ● PC Card — PCMCIA ’ s hardware standar d for peripheral devices for laptop computers . Superseded by the ExpressCar d. ● PCMCIA — P ersonal Computer Memor y Card International Association. An internatio[...]

76 ● SIM — Subscriber Identification Module. F ound in GSM net work technology , the SIM is a card containing identification information f or the subscriber and their account. The SIM card can be moved to diff erent devices. ● SMS — Shor t Message Ser vice. A ser vice for sending short messages of up to 160 (224 in 5-bit mode) characters[...]

77 ● W AN — Wide Area Network . A public network that ex tends beyond ar chitectural, geographical , or political boundaries (unlike a LAN, which is usually a pr ivate network located within a room, building , or other limited area). ● WCDMA — Wideband Code-Division Multiple Access. A 3G mobile wireless technology that pr omises much higher[...]