VTech CS6428-2 manual

U s e r ’s m a n u a l w w w . v t e c h p h o n e s . c o m Models: CS6428-2/CS6429/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5[...]

Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 61 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and opera[...]

i Table of contents Getting started ................................1 Parts checklist ..................................1 Telephone base and charger installation ........................2 Battery installation ............................3 Battery charging ...............................4 Installation options ............................ 5 Telephone[...]

ii Answering system settings .........35 Answering system setup.................35 Answer on/off..................................35 Announcement ...............................35 Record a new announcement.........36 Play the announcement .................. 36 Delete your announcement ............36 Call screening ................................. [...]

1 Parts checklist Yo ur t ele ph on e pa cka ge c on tai ns t he f oll ow in g ite ms . Sa ve yo ur s al es re ce ip t and or ig in al pa ck ag in g i n ca se it i s ne ce ssa ry t o shi p yo ur t ele ph on e for w ar ra nt y s er vi ce . Telephone line cord Telephone base Handset (1 for CS6429, 2 for CS6428-2 and CS6429-2, 3 for CS6429-3, 4 for CS[...]

2 Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. Contact your DSL service provider fo[...]

3 Getting started Battery installation Install the battery as shown below. Plug the battery connector securely into the socket inside the handset battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Align the cover flat against the battery compartment, then slide it towards the c[...]

4 Battery charging Onc e you hav e ins tall ed th e ba tter y, th e sc reen indi cates the batt ery stat us (s ee the tabl e be low). If neces sary , pl ace t he h andse t in the tele phone bas e or char ger to charg e th e bat tery . For bes t pe rform ance , kee p th e han dset in t he t elep hone bas e or char ger w hen not i n us e. T he ba tte[...]

5 Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers. Yo[...]

Getting started 6 Installation options (continued) Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the black wall mount bracket up and remove it from the wall mount plate. Unplug the end of the telephone line cord (or DSL filter) from the telephone wall jack. Unplug the powe[...]

Getting started 7 Telephone base layout X/DELETE Press to delete the message currently playing (page 42). When the telephone is not in use, press twice to delete all previously reviewed messages (page 43). Message window Shows the number of messages and other answering system information (page 45). IN USE light Flashes when there is an incoming cal[...]

8 /VOLUME Press to enter the directory when the telephone is not in use (page 27). Press to scroll up while in a menu, or in the directory, call log or redial list. During a call or message playback, press to increase the listening volume (page 16 or page 42). When entering numbers or names in the directory, press to move the cursor to the right. H[...]

9 Handset layout Getting started MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. OFF/CANCEL During a call, press to hang up. While the handset is ringing, press to silence the ringer temporarily (page 17). While the telephone is not in use, press and hold to erase the missed call indicator [...]

10 Using the menu In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change and edit the settings for LCD language, voicemail indicators, key tone, date and time, home area code and dial mode. Go to A ns w er in g sy s te m se t ti ng s st a rt in g o n pa ge 3 5 f or [...]

11 Ringer volume (handset) You can adjust the ringer volume or turn the ringer off. Press MENU/ SELECT when the handset is not in use. Press or to select >RINGERS , then press MENU /SELECT . Press or to select >RINGER VOLUME , then press MENU /SELECT . Press or to adjust the volume. A sample of each ringer volume plays as you scroll through t[...]

12 LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU/ SELECT when the handset is not in use. P re ss or t o se le c t >S E T TI NG S , t he n p re ss ME NU /S E LE CT . Press or to select >LCD LANGUAGE , then press MENU /SELECT . Press or to choose ENGLISH , FRANÇAIS or ESPAÑOL[...]

13 Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, NEW VOICEMAIL and appear on the handset when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indi[...]

14 Set date and time The answering system announces the date and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information. Before using the answ[...]

15 Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log. Press MENU/ SELECT when the handset is not in use. Press or to select >SET[...]

16 Make a call Press / FLASH , then wait for a dial tone. -OR- Press to use the speakerphone, then wait for a dial tone. Use the dialing keys to enter the telephone number. Predial a call Use the dialing keys to enter the telephone number (up to 30 digits). Press and hold REDIAL /PAUSE to insert a dialing pause (a P appears). Press MUTE /DELETE or [...]

17 Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE/ DELETE on the handset. The handset displays MUTED for a few seconds and MUTE appears until the mute function is turned off. Press MUTE/ DELETE again to resume the conversation. The handset screen temporarily shows MICROPHONE [...]

18 Redial list Each handset stores the last 10 telephone numbers dialed. When there are already 10 redial entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review and dial a redial entry Press REDIAL/ PAUSE when the handset is not in use. Press , or REDIAL/ PAUSE repeatedly to bro[...]

19 Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access the directory while on a call: Press [...]

20 Telephone operation Join a call in progress You can use up to four system handsets at a time on an outside call. You can buy additional expansion handsets ( CS6409 ) for this telephone base. You can register up to five handsets to the telephone base. To join a call: When a handset is on a call, press / FLASH or on another handset. Pre ss OF F/ C[...]

21 Intercom Use the intercom feature for conversations between two handsets. Press INT on your handset when not in use. If you have two handsets, your handset shows CALLING OTHER HANDSET . If you have three or more handsets, your handset shows INTERCOM TO: Use the dialing keys to select a destination handset. Your handset shows CALLING HANDSET X . [...]

22 Answer an incoming call during an intercom call Wh e n yo u re cei v e an o ut s id e ca l l du ri ng an i nt e rc om c al l , th er e i s an a l er t to ne . To answer the incoming outside call, press / FLASH. The intercom call ends automatically. To end the intercom call without answering the outside call, press OFF/ CANCEL . The telephone con[...]

23 Call transfer using intercom (continued) From this intercom call, you have the following options: You can let the destination handset join you on the outside call in a three-way conversation. Press and hold INT on the originating handset. You can transfer the call. Press OFF/ CANCEL , or place your handset back in the telephone base or charger. [...]

24 About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. Directory entries are shared by all system handsets. Any modifications made on one handset apply to all system handsets. When you access the directory without records, the screen shows DIRECTORY EMPTY . When the d[...]

25 Create a new directory entry Press MENU/ SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT . Press or to select >ADD CONTACT , then press MENU /SELECT . The screen displays ENTER NUMBER . Use the dialing keys to enter a number (up to 30 digits). Press MUTE /DELETE to erase a digit. Press and h[...]

26 Create a new directory entry (continued) -OR- Enter the number when the handset is not in use. Press MENU /SELECT and the screen displays EDIT NUMBER . Use the dialing keys to edit the number. Press MUTE /DELETE to erase a digit. Press and hold MUTE /DELETE to erase all digits. Press or to move the cursor to the left or right. Press and hold RED[...]

27 Review the directory Entries are sorted alphabetically. Press when the handset is not in use. -OR- Press MENU/ SELECT when the handset is not in use. Press or to scroll to >DIRECTORY , then press MENU /SELECT twice. Press or to browse. Alphabetical search Press when the handset is not in use. -OR- Press MENU /SELECT when the handset is not in[...]

28 Speed dial You can copy up to 10 directory entries into the speed dial locations so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets. Changes made to the speed dial entries on one handset apply to all. Store a speed dial entry Press MENU/ [...]

29 Dial a speed dial number Press and hold a dialing key ( 0 through 9 ) to display the desired speed dial when the handset is not in use. Press / FLASH or to dial the displayed telephone number. When the speed dial location is empty, the screen shows the speed dial list. See Store a speed dial entry on page 28 to add a new entry. Delete a speed di[...]

30 About caller ID This product supports caller ID service offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name [...]

31 Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appear on the screen, it will not be saved in the call log. The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for th[...]

32 Missed call indicator When there are calls that have not been reviewed, the idle handset shows XX MISSED CALLS . Each time you review a call log entry marked NEW , the number of missed calls decrease by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows. If you do not want to review the missed calls one [...]

33 View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You may change the number of digits that you dial from or store in the directory. While reviewing the[...]

34 Delete from the call log To delete one entry: When in the call log, press or to browse. Press MUTE /DELETE to delete the selected entry. The screen displays DELETING... and then you hear a confirmation tone. To delete all entries: Press MENU/ SELECT when the handset is not in use. Press or to select >CALL LOG , then press MENU /SELECT . Press[...]

35 Answering system setup Use the answering system menu of a system handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time. Answer on/off The answ erin g sys tem must be t urne d on to a nswer and[...]

36 Answering system settings Record a new announcement Press MENU/ SELECT when the handset is not in use. Pre ss or to sc roll to > ANSW ERING SYS , the n pr ess MENU /S ELEC T . Press MENU /SELECT to choose >ANNOUNCEMENT . The system announces, “ To play, press 2 . To record, press 7 . ” P r es s 7 . T h e s y st e m an n o un c e s , ?[...]

37 Answering system settings Call screening You can listen at the telephone base to a caller leaving a message. If you want to turn off the call screening feature, use a system handset to turn this feature off. Press MENU/ SELECT when the handset is not in use. Pre ss or to se lect >ANS WERI NG SY S , then press MENU /SELECT . Press or to select[...]

38 Answering system settings Message alert tone When the message alert tone is turned on and you have new message(s), the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. Press MENU/ SELECT when the handset is not in use. Pre ss or to sel ect >ANSW ERIN G SYS , th en pr ess MENU / SELEC T . Press[...]

39 Answering system and voicemail indicators Y our tele phon e has sep arate indic ators for t wo di ffere nt ty pes of voi ce mess ages: tho se lef t on it s built-i n answering syste m and tho se lef t at your ser vi ce provi der ’ s (fees may appl y) . Y our tele phone’s built-in an swering system mess ages an d voice mail mes sages are s ep[...]

40 Voice prompts The system provides voice prompts to guide you through recording announcement and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes see page 38 to change the length. The total recording time for the announcement,[...]

41 Call screening at the handset If t he a ns we rin g s ys te m is o n, t he a n no un ce m en t an d t he i nc o mi ng m es s ag e br o ad ca st a t t h e te le ph one ba se w he n a c al l i s an sw e re d by t h e an sw e ri ng s ys t em . At the same time, the handset shows TO SCREEN CALL, PRESS [SELECT] . Press MENU /SELECT to screen the call[...]

42 Message playback (continued) To play messages with the telephone base: Press /PLAY/ STOP when the telephone is not in use. Options during playback: Press /VOL or /VOL to adjust the speaker volume. Press /SKIP to skip to the next message. Press / REPEAT to repeat the message currently playing. Press / REPEAT twice to listen to the previous messag[...]

43 Delete all old messages To delete all old messages with the telephone base: Press X/DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.” Press X/DELETE within three seconds. The system announces, “All old messages deleted.” To delete all old messages with a handset: Press MENU/ SELECT when[...]

44 Record, play or delete memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. Press MENU/ SELECT when the handset is not in use. Press or to scroll to >ANSWERING SYS , th[...]

45 Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. When the memory is full, the answering system answers incoming calls after 10 rings and announces, “ Memory is full. Enter your remote access code.” When the memory is full, the answer[...]

46 Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19 ; see Remote access code on page 37 to change it. To remotely access the answering system: Dial your telephone number from any touch-tone telephone. When the answering system answers, enter the two-digi[...]

47 CALL LOG EMPTY There are no call log entries. CALLING HANDSET X (for models with three or more handsets) CALLING OTHER HANDSET (for models with two handsets) You are calling another handset. CALL TRANSFERRED You have transferred an outside call to another cordless handset. DIRECTORY EMPTY There are no directory entries. DIRECTORY FULL The direct[...]

48 NUMBER ALREADY SAVED The telephone number you have entered is already stored in the directory. NEW VOICEMAIL There are new voicemail messages from your telephone service provider. NO BATTERY You place the handset in the telephone base or charger without installing a battery in that handset. NO LINE There is no telephone line connected. NO MESSAG[...]

49 Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when [...]

50 Battery It takes up to 10 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to four hours While not in use (standby**) Up to five days *Operating times vary depending on [...]

51 Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that show on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2 , the new regi[...]

52 Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make dere gistr atio n eas ier, rea d all of the i nstr uctio ns b elow befo re y ou be gin. To deregister all handsets: Pre ss an d ho ld /FIN [...]

53 Troubleshooting If you h ave diffi cult y wit h yo ur t eleph one, plea se t ry th e su gges tions bel ow. For cust omer serv ice, visi t ou r we bsite www .vtec hpho nes.c om, or c all 1(8 00) 5 95-9 511. In C anada , go to www.v tech canad a.co m, or cal l 1 ( 800) 267- 7377. My telephone does not work at all. Make sure the battery is installe[...]

54 Appendix Troubleshooting If other telephones in your home are having the same problem, the problem is in the wiring or local telephone service. Contact your telephone service provider (charges may apply). Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise. L[...]

55 Appendix Troubleshooting There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them. If other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider. Other electronic products such as HAM radios [...]

56 Appendix Troubleshooting Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. If your telephone is plugged in with modem or a surge protector, plug the telephone (or modem/surge protector) into [...]

57 Appendix Troubleshooting My caller ID features are not working properly. Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. Th e ca ll er m ay n ot b e ca ll in g fr om a n ar ea w hi ch s up po rt s ca ll er I D. Bo th y ou r an d yo ur c al le[...]

58 Appendix Troubleshooting OUT OF RANGE OR NO PWR AT BASE shows in the handset screen. The handset may be out of range. Move it closer to the telephone base. Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. Reset your telephone by unplugging the power adapter fro[...]

59 Appendix Troubleshooting If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The outgoing announcement is not clear. When recording the announcement, make sure you speak in a n[...]

60 Appendix Troubleshooting The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. Ther e may be i nterf erenc e on the t eleph one l ine y ou ar e usi ng. P ress the d ialin g keys firm ly. I subscribe to a nontraditional telephone service [...]

61 Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cle[...]

62 Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food a[...]

63 Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the[...]

64 About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within ra[...]

65 Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and [...]

66 Limited warranty (continued) How do you get warranty service? To obtain warranty service, please visi t our websit e www .vtech phones .com, or ca ll 1 (8 00) 59 5-9511 . In Canada , go t o www .vtech canada .com, or ca ll 1 ( 800) 2 67-73 77. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s contro[...]

67 FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipm[...]

68 FCC, ACTA and IC regulations (continued) In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of t[...]

69 Technical specifications Transmit frequency Handset: 1921.536-1928.448 MH Z Telephone base: 1921.536-1928.448 MH Z Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environment conditions at the time of use. Power requirements Handset: 2.4V Ni-MH battery Telephone base: 6V DC@ 40[...]

70 A About cordless telephones 64 Add a handset 51 Alphabetical search 27 Answer a call 16 Answering system setup 35 Answer on/off 35 B Battery 3, 4, 50 C Caller ID 30 Call log 31 Call screening 37, 40, 41 Call waiting 17 Chain dialing 19 Charger installation 2 Charging 4 Create a new directory entry 25–26 D Delete a directory entry 27 Delete a r[...]

71 R Record a new announcement 36 Register a handset 51 Remote access 46 Remote access code 37 Review directory entries 27 Review the call log 32 Ringer 10 Ringer volume (handset) 11 Ringer volume (telephone base) 10 S Safety instructions 61 Speakerphone 16 Store a speed dial entry 28 T Technical specications 69 Telephone base installation 2 Tel[...]

VTECH TELECOMMUNICATIONS LTD. A mem ber of THE V TECH GRO UP OF CO MP A NIES. Dis trib uted in t he U.S.A . by V T ec h Comm unic ation s, Inc., Beaver ton, O rego n 9700 8. Dis trib uted in Ca nada by V T e ch T e chno log ies Can ada Ltd., Ric hmo nd, B.C. V 6W 1 L 5. Copy righ t © 201 1 for V TECH TELECOM MUNI CA TIONS L TD. Printe d in Chin a.[...]