VTech DS3111-2 manual

This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In[...]

www.vtechphones.com Inst allati on . . . . . . . . . . . . . . . . . . 1 Parts c heckli st . . . . . . . . . . . . . . . . 1 T elephon e base & charger inst allation . . . . 2 DSL lter . . . . . . . . . . . . . . . . . . . 3 Batter y install ation . . . . . . . . . . . . . . 4 Batter y chargin g . . . . . . . . . . . . . . . 5 Adding a new h[...]

www.vtechphones.com T able o f conten ts Character char t . . . . . . . . . . . . . . . 2 4 Search the d irector y . . . . . . . . . . . . 25 Dial a direc tory entr y . . . . . . . . . . . . 25 Edit a director y entr y . . . . . . . . . . . . 26 Delete from the direc tory . . . . . . . . . . 26 About c aller ID . . . . . . . . . . . . . . . 27 Call[...]

www.vtechphones.com 1 Installation Basic operation Installat ion Par ts ch ecklis t Y our telephone package co ntains the following items. Save y our sales recei pt an d original pac kaging in the event wa rrant y ser vic e is neces sar y . • T o p urch ase rep lace ment bat terie s, vis it our webs ite at w ww. v tech pho nes.c om or ca ll at 1 [...]

www.vtechphones.com 2 • Use only t he V T e ch bat ter ies and p ower ada pters su ppl ied wit h this tele phon e. T o obtai n a rep lace ment , visi t our web site at w ww. v tec hpho nes. co m or cal l 1 (80 0) 595 -951 1 . In Can ada, g o to w ww. v tec hca nada. co m or cal l 1 (80 0) 267 - 7377 . • The power ada pters ar e inten ded to b e[...]

www.vtechphones.com 3 Installation Basic operation Installat ion DSL  lter (no t inc luded) If you sub scr ibe to D igit al Subsc rib er Li ne ( DSL) high- spe ed Internet ser vi ce through your telephone line, you mu st have a DSL lter between th e teleph one base and the t ele phone wall jack. The lter prevents noise and caller ID proble[...]

www.vtechphones.com 4 • If the h and set will n ot be us ed for a lo ng tim e, dis con nec t the bat ter y to avoid poten tial d amage. • T o purc hase rep lace ment bat terie s, vis it our webs ite at w ww. v tech pho nes. co m or cal l 1 (80 0) 595 -951 1 in th e Unite d St ates. In Cana da, go to w w w. v tech can ada. co m or cal l 1 (80 0)[...]

www.vtechphones.com 5 Installation Basic operation Char ger ada pter Elec tri cal o utlet n ot co ntrol led by a wal l swit ch Plac e the ha ndse t in the tele phon e base o r char ger . Th e CH ARG E ligh t is on wh en the han dset is p rop erly p osit ione d in the te leph one ba se or c harg er . • Use on ly the power ad apter s and b atter ie[...]

www.vtechphones.com 6 Installat ion Adding a new ha ndset Y our telephone can ac comod at e up to ve cor dless handsets. Y ou c an ad d new handsets ( D S31 01 , purchase d separately ) to t he DS 31 1 1-2 / TM 31 1 1-2 / DS 31 1 1- 3/ DS 31 1 1 - 4 at any time, but each handset must be registered with the tele phone base before use. The DS3 1 1[...]

www.vtechphones.com 7 Installation Basic operation PLEASE WAIT... HANDSET X REGISTERED Installat ion • If y ou e xpe rien ce difcu lty reg ist eri ng a han dse t, see t he T rouble shoot ing s ec t io n o n p a ge 4 0 . remove the hand set and plac e it in the telep hone ba se or charger again. On the telepho ne base, press and hold FIN D HAN [...]

www.vtechphones.com 8 NOT REGISTERED T o d e -r egist er all han dset s P ress a nd hold FIND HANDSET on th e te lephon e base for about 1 0 se conds ( until the IN USE light on the telephone base turns on an d star ts to flash ) , then rel ease the FI ND HAN DSE T button. Immediately pres s and relea se FI ND HAN DSE T again. Y ou must press FIN D[...]

www.vtechphones.com 9 Installation Basic operation Bel t clip & head set (optional) Fo r hands -free tele phone con v ersat ions, use an y indus try standard 2.5mm h eadse t (purchase d separately ). F or optimal result s, use a V T ech 2.5mm h eadset. Wh e neve r a c om p ati bl e h ea d set is c o nn e c ted to t he c o rd l es s h an ds et ,[...]

www.vtechphones.com 10 Installat ion Han dset layout 1 . Earpiec e 2. ME NU/ SELEC T SK IP (page 1 5 ) 3. Headset jack (2.5mm ) (page 9) 4. CI D ( calle r ID) (page 28 ) PLA Y (page 1 5) 5. /FL ASH 6. Dialing keys ( 0 - 9 , * , # ) 7 . VOICE MAI L (page 1 9 ) 8. RED IAL / P A USE (pag e 32 ) 9. Micro phone 1 0. Hands et display 1 1 . VOL / ( volume[...]

www.vtechphones.com 11 Installation Basic operation Installat ion T e leph one bas e lay out 1 . CHAR GE light (page 37) 2. I N US E light (page 37) 3. VOI CEM AIL lig ht (page 37) 4. F IN D HAND SET (page 1 9) 1 2 3 4[...]

www.vtechphones.com 12 T el ephone settings Ringe r volume The ringer vol ume can be adj ust ed eit her by the vol ume con trol on the rig ht side of the hand set or in the handset menu. T o change t he ringer volume: 1 . Press the vol ume b utto n VOL or VOL to displ a y the current ringer volume level on the screen when the handse t is not in use[...]

www.vtechphones.com 13 Basic operation Telephone settings >KEY TONE LANGUAGE T el ephone settings KEY TONE ON LANGUAGE ENGLISH >LANGUAGE CLR VOICE MAIL Press or to choose the desired ri nger tone. A sample of each ringer tone will be played when scrollin g through the ch oices. Press MEN U/ SELEC T to sa ve, and you will hear a conrmation [...]

www.vtechphones.com 14 T el ephone settings >CLR VOICE MAIL VOICEMAIL SETUP TURN INDICATOR OFF? Cle ar voicem ail If you subs cribe to voice mail ser vi ce pr ovided by your loc al telephone com pany , N EW VOI CE M AIL and t he ic on will appear on the hand set display and the V O ICE MAI L lights on the telephone base and hand sets wi ll as[...]

www.vtechphones.com 15 Basic operation Telephone settings T el ephone settings >VOICEMAIL SETUP DIRECTORY >ACCESS NUMBER PASSWORD V oice mail set up If you subsc ribe to voicemail ser vic e provid ed by your lo cal t e l e p h o n e c o m p a n y, t h i s f e a t u r e a l l o w s y o u t o u s e t h e V O ICEMA IL , P L A Y , SKI P and ER AS[...]

www.vtechphones.com 16 T el ephone settings A sin gle pau se (approxi mately thre e sec ond s ) is auto mati call y pro gramm ed bet ween t he acc ess n umb er and t he pas sword whe n you pro gram your VOI CE MAI L but ton s o that your voi cem ail ser vi ce w ill rec ogn ize your pas sword . Dep end ing on your voi cem ail ser vi ce, you may nee [...]

www.vtechphones.com 17 Basic operation Basic o peration Make , answer and e nd calls • T o ma k e a c al l , p re ss / FLA SH o r , t he n di a l th e n um be r . -OR- D ia l t he n u mb er , an d th e n pr e ss /FLA SH or ( p re di al ) . • T o an s w er a c al l , p re ss /F LAS H, or a n y di a li n g k e ys ( 0 -9, # , * ) . • T o end a c[...]

www.vtechphones.com 18 Basic o peration Ca ll wa it in g If y ou s ub sc ri be t o c al l w ai t in g se rvi ce , y o u wi l l he a r a t on e if t he r e is an i nc om in g ca l l du r in g a t e le ph on e co n v er sa t io n. P r es s /FLA SH on t he h a nd se t t o a ns w e r th e n e w in co mi n g ca ll a n d pu t th e cu r re n t ca ll on h [...]

www.vtechphones.com 19 Basic operation • O nce t he VOI CE MAI L but ton is pre sse d, the CI D , and ME NU /S ELE CT but ton s will b e dis abl ed and rep lace d by PL A Y , ER ASE a nd SK IP res pec tivel y . If th e ring er volum e is tur ned of f, the han dset will n ot rin g when you pre ss FI ND H AND SE T . • Basic o peration V oice mail[...]

www.vtechphones.com 20 CA LLI NG HA ND SET X HANDSET X IS CALLING Inte rcom T h e in t er c o m fe at u r e al l o w s c o n ve r s a t i o n b e t w e e n o ne handset and another . Press IN T to initiat e the i nte rc om feature . The origi nating handset screen dis plays INTE RCOM TO: Dial t he numb er asso ciated with the han dset you are try i[...]

www.vtechphones.com 21 Basic operation Basic o peration • If th e dest inati on han dset d oes not an swer the inter com c all, the o rigi natin g han dset c an retur n to the ex ter nal ca ll by pres sing / FL ASH , OFF/ CLE AR o r IN T . Af ter 1 0 0 sec ond s, the o rigi natin g han dset s cree n will d isp lay UN ABL E TO CALL TRY AGA IN an d[...]

www.vtechphones.com 22 Switc h bet wee n extern al and inte rnal calls When on an e x ternal call and you wis h to mak e an intercom call to another system handset with out ending the ex ternal call: During an external c all, press IN T to initiate the intercom feature . The origi nating handset screen dis plays TRAN SFER TO: Dial the numb er assoc[...]

www.vtechphones.com 23 Advanced operation Dir ector y The direct or y is shar ed by all han dsets. The dir ector y can sto re up to 50 entries. Each entr y may consi st of a number up to 32 digits and a name up to 1 6 charac ters. Only one handset can review the director y at a time. • Press when t he handset is not in use. Stor e a dire ctor y e[...]

www.vtechphones.com 24 Ad vanced operation Char acte r char t Use the dial pad and the char t below to enter a name ( up to 1 6 charac ters ) . Each press of a par ticular key c auses the c haracters to be disp la yed in t he following order: • W hen you e nter a name, t he han dset will a utomat ica lly dis play th e rst cha racte r of eac h [...]

www.vtechphones.com 25 Advanced operation Ad vanced operatio n Se arch th e dire ctor y Entries are s orted al phabeticall y , and name s be ginning with numbers are presented r st. T o search for direc tor y entries in alphab etical order: • Press when the han dset is not in use. - OR - • Press M ENU /S ELECT three tim es to se lect R EVI E[...]

www.vtechphones.com 26 Edit a dire ctor y ent ry Press when the handset is not in use. Press or to scroll to th e desired entr y . Press MEN U/ SELEC T , and the screen d isplays EDI T NUM BER . Use the dial pad to enter the number . Press MUT E /R EMOVE to backspace an d erase digits. Press and hold M UTE / RE MOVE to erase the entire entr y . Pre[...]

www.vtechphones.com 27 Advanced operation Ad vanced operatio n About c aller I D If you subscribe to caller ID ser vice f rom your local t elephone c ompan y , this feat ure displays the name an d telephone number of the caller before answering a call ( ev en when on another call). The caller ID features of this product will work only if you subscr[...]

www.vtechphones.com 28 • Due to r egio nal ser vi ce dif fer enc es, the c alle r ID info rmati on may not be avai labl e for ever y in com ing cal l. In add itio n, the c alle rs may inten tion ally blo ck t heir nam es and /or tele phon e num bers . CALL LOG EMPTY Ad vanced operatio n HANDSET X XX MISSED CALLS Call er ID If you subs cribe to ca[...]

www.vtechphones.com 29 Advanced operation Onl y one ha nds et can r eview th e dire cto ry o r call log at a t ime. If anot her han dset at tempt s to enter the c all l og, it will d isp lay NOT A V A IL AB LE A T TH IS T IM E . • Review th e call log T o acce ss the call lo g: Press CI D when the han dset is not in use. - OR - • Press M ENU /S[...]

www.vtechphones.com 30 SAVED Dial a c all log ent ry • When in the c all log, press or to scr oll to the desired entr y . Press # repeatedly to display the po ssible dialin g options. Press /F LASH or to dial the sele cted entr y . Save an ent ry to t he dire ctor y When in t he call l og, press or to s croll to the desired ent r y . If yo u w an[...]

www.vtechphones.com 31 Advanced operation DELETE ALL CALLS? Ad vanced operatio n Call log d isplay scr een m essag es Display: Means: PR I VATE NA ME The call er is block ing the name inform ation. PR I VATE NU MBER T h e c a l l e r i s bl o c k i n g t h e te l e p h o n e nu m b e r i n f o r m a t i o n . PR I V ATE CA LLE R T h e c a l l e r i[...]

www.vtechphones.com 32 Ad vanced operatio n Redi al The telephone stores the ve most recently dialed numbers on the redial li st. Y ou can review or redial t hese numbers. • Wh en t here are already ve entries on th e red ial list, the earliest entr y is deleted to make room for the latest entr y . • Entries are displa yed in rev erse chr[...]

www.vtechphones.com 33 Appendix Handset disp lay sc re en messages ALREADY SAVED The teleph one number entered is alread y stored in the direc tor y . CAL L LOG EMPTY T here are no call log entri es. CA LL I NG HA NDS ET X Call ing ano ther ha nds et. CH ARG I N G A h and set with low bat ter y has be en plac ed in the tele phon e base or ch arger [...]

www.vtechphones.com 34 I NCO M I NG CALL Ther e is an in com ing ex terna l call . L I NE IN USE A han dset or a n exten sion o n the s ame tel epho ne lin e is in us e. L I ST F ULL The direc tor y is full. LOW B ATTE RY The b atter y n eed s to be rec harg ed. M I CRO PHO NE O N MU TE has bee n tur ned of f and the per son on the oth er e nd c an[...]

www.vtechphones.com 35 Appendix Handset disp lay sc re en messages OU TS I DE Co nne cted to t he ext ernal c all d uring c all t rans fer . NO S I GN AL , CA LL EN DED Co m mu ni ca ti on be t we en h an d set an d te le p ho ne b as e i s l os t dur ing an ex tern al cal l. ** PA G I NG ** The c ord les s hand set lo cator h as bee n acti vated. [...]

www.vtechphones.com 36 Handset ind icators Han dset indi cators • On wh en th e hand set sp eakerp hone i s in us e. MUT E • Mic roph one i s muted. • Rin ger of f. NE W • New cal l log en trie s. • On wh en th ere is new vo ice mail me ssag e(s ). (Bat ter y ind ic ator) • Cyc les (l ow , me dium, a nd ful l) when h ands et bat ter y i[...]

www.vtechphones.com 37 Appendix T e leph one bas e indicator s IN USE • On wh en th e hand set is in u se or you ar e regi steri ng a han dset . • Flas hes w hile t here is a n inc omin g call; or an ex tensi on on th e sam e telep hone l ine is i n use; or you are re gis tering a h and set on th e tele phon e base. VOICEMAIL • Fla sh es wh e[...]

www.vtechphones.com 38 Batter y Af ter t he bat te ry i s fully ch arg ed, you c an expe ct t he follow ing pe rfo rman ce: Op eratio n Op eratin g time Whi le in us e (talki ng) 8 hour s Whi le not in u se (stand by*) 96 h ours (4 days) *T he ha nds et is of f th e tele pho ne ba se or c harg er bu t not in u se. The b atter y n eed s charg ing w [...]

www.vtechphones.com 39 Appendix T roubleshoot ing Problem Suggestion My teleph one does not work at a ll. Make sure t he batte r y i s i nst alled an d charg ed co rrec tly (p ages 4 and 5). For op timum d aily per for man ce, retur n the c ord les s hand set to th e telep hone b ase or c harg er af ter use. Make sur e the p ower adap ter is se cur[...]

www.vtechphones.com 40 Problem Suggestion Reg istr ation fa ilure. Only one hand set c an be registe red at a ti me. If you hav e multip le han dset s to reg ister, p leas e follow the st eps on pa ge 6 for t he rst handset. Once a handset has b een successfully registered, rep eat the s teps for e ach ha nds et that ne eds to b e regi stere d. [...]

www.vtechphones.com 41 Appendix T roubleshoot ing Problem Suggestion The b atter y d oes n ot cha rge in t he han dset or th e hand set bat ter y do es not ac cep t cha rge. Make s ure t he han dset is p lac ed in the tele pho ne ba se or char ger c orr ect ly . T he C HAR GE lig ht on th e telep hone b ase or c harg er sho uld be o n. Rem ove the [...]

www.vtechphones.com 42 T roubleshoot ing Problem Suggestion Ther e is no d ial ton e. Ensure t he han dset h as be en regi stere d to the te leph one ba se (pag e 6) . Move th e cor dles s han dset c lose r to the tel eph one ba se. It mig ht be out o f rang e. The te leph one li ne co rd mig ht be ma lfun cti onin g. T r y in sta lling a n ew tele[...]

www.vtechphones.com 43 Appendix T roubleshoot ing Problem Suggestion The te leph one d oes not r ing wh en ther e is an in com ing ca ll. Ensure t he han dset h as be en regi stere d to the te leph one ba se (pag e 6) . Make sur e the r inge r is on (pa ge 1 2). Make sur e the tel eph one li ne cor d and p ower adap ter are plu gge d in pro perl y [...]

www.vtechphones.com 44 T roubleshoot ing Problem Suggestion Ther e is noi se or inter fe renc e dur ing a tel epho ne co nversat ion. - OR - My c alls fad e out whe n I am usi ng the cor dle ss han dset . The h ands et may be ou t of rang e. Move it c lose r to the tel eph one ba se. Ap plian ces or oth er cord less tel eph ones plu gge d into the [...]

www.vtechphones.com 45 Appendix T roubleshoot ing Problem Suggestion I hear oth er call s when usi ng the te leph one. Dis con nec t t he te leph one bas e fro m t he te lep hone jac k. Pl ug i n a dif fere nt te leph one. If you stil l h ear oth er c alls , t he pro blem i s p roba bly in t he wir ing or l oca l s er vic e. C all your lo ca l tele[...]

www.vtechphones.com 46 Problem Suggestion The sy stem do es not re cei ve call er ID or th e system d oes not di spl ay calle r ID dur ing c all wait ing. Make s ure you su bsc rib e to ca ller ID with call waitin g featur es ser v ice s provi ded by the l oc al tele phon e com pany . The c alle r may not be c alli ng from a n area wh ich s uppo r [...]

www.vtechphones.com 47 Appendix T roubleshoot ing Problem Suggestion My c ordl ess ha nds et bee ps and i s not per for min g norm ally. Make sure the power cor d is se curel y plu gge d int o the tel epho ne ba se. Plu g the uni t into a dif fer ent work ing e lec tri cal ou tlet n ot con troll ed by a wall sw itc h. Move th e cor dles s han dset [...]

www.vtechphones.com 48 Import ant safety instr uctions Whe n usi ng your t ele pho ne equ ipm ent , basi c safe ty p rec auti ons s hou ld alw ays be fo llowe d: 1 . Read a nd un der sta nd al l inst ru cti ons . 2. Fo llow a ll war ning s and i nst ruc tio ns ma rked o n the pr od uct . 3. Un plu g thi s pro duc t fro m the wa ll ou tlet b efor e [...]

www.vtechphones.com 49 Appendix Operating ran ge This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of[...]

www.vtechphones.com 50 About co rdless telephones • Pr ivac y: th e sam e fea ture s tha t make a co rdl ess t ele pho ne c onve nie nt cr eate s ome l imi tat ion s. T el eph on e cal ls ar e tra nsm it ted b et ween th e bas e and t he co rdl ess h and set by ra dio w aves, so t her e is a pos sib ili ty t hat you r cor dle ss te lep hon e con [...]

www.vtechphones.com 51 Appendix 2. Pr odu ct t hat h as be en da mag ed du e to rep air, alt erat ion o r mod i cat ion by a nyon e oth er th an an au tho rize d ser v ice r epr ese nta tive o f VTech; or 3. Pr odu ct t o the ex te nt tha t the p rob lem ex pe rie nce d is c aus ed by si gna l con di tio ns, n etw ork r eli abi lit y, or cab le [...]

www.vtechphones.com 52 FCC , A CT A and IC regulat ions FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential i[...]

www.vtechphones.com 53 Appendix Th e R BRC ® Sea l o n the n icke l- met al- hyd rid e b at ter y ind ic ates t hat V T ec h C omm uni cat ion s, In c. is vo lunt ar ily pa rt ic ipat ing i n a n in dus tr y pr og ram to co lle ct and re cyc le th ese ba tte rie s at th e e nd o f t heir u sefu l li ves , wh en tak en o ut o f s er vic e w ith in [...]

www.vtechphones.com 54 T e chn ical specications Freque ncy c ontr ol Cr ystal c ont rolle d PLL synt hesi zer T r ansm it fre quen cy T eleph one ba se: 1 921 .53 6 - 1 928.4 48 M Hz Han dset: 1921 .53 6-1 928.4 48 MHz Chan nels 5 Nom inal ef fe cti ve rang e Ma xim um power al lowed by FCC a nd IC. Act ual op erati ng ran ge may var y acc ord [...]

www.vtechphones.com 55 Appendix Index A Ab out ca ller ID 27 Ab out co rdl ess tel epho nes 5 0 Add ing a new ha nds et 6 Advan ced o per ation 23 Answe r an inc omi ng cal l duri ng an inte rco m call 20 B Bas ic op eratio n 1 7 Bat ter y 38 Bat ter y ch argin g 5 Bat ter y ins tall ation 4 Bel t cli p & heads et 9 C Call er ID 28 Call l og di[...]

www.vtechphones.com 56 Index L La nguag e 1 3 M Mai ntenan ce 49 Make, an swer and en d cal ls 1 7 Make CID e ntri es read y to dial 2 9 Mul tipl e hand set us e 1 8 Mute 17 O Op eratin g rang e 49 P P ar ts c hec kli st 1 R Red ial 32 Reg istr ation of n ew hand set 6 Review r edi al 32 Review t he c all log 2 9 Rin ger ton e 1 2 Rin ger mute 18 R[...]

V TECH TE LECOMMU NICA TIONS L TD. A member of T HE VTECH GROUP OF CO MP A NIE S. Distr ibuted in th e U .S.A . by V T ech C ommunic ations, Inc., Beaverton, Ore gon Distr ibuted in Canada by V T e ch T ec hnolog ies Canada, Ltd., Richm ond, B.C . Copyri ght ©2 008 for V TECH TELE CO MMUNICA TION S L TD . Printed in China . 91-001410-080-100[...]

U s e r ’ s m a n u a l www.vtechphones.com Mod els: DS31 1 1 -2 / TM31 1 1 -2 DS31 1 1 -3 /DS31 1 1 - 4[...]