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VTech IA5864 manual

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Table of contents for the manual

  • Page 1

    www.vtechphones.com TABLE OF CONTENTS 1 Table of Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . 4 Before You Begin . . . . . . . . . . . . . . . . . . . . . 4 Parts Check List: . . . . . . . . . . . . . . . . . . . 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . 5 Choose Location . . . . . . . . . . . . . . . . . . . [...]

  • Page 2

    TABLE OF CONTENTS www.vtechphones.com 2 Answering System Operation - Remote Access . . . . 32 Connect with the Answering System . . . . . . . . .32 Voice Menu . . . . . . . . . . . . . . . . . . . . . .32 Remote Access Commands . . . . . . . . . . . . .32 Batteries . . . . . . . . . . . . . . . . . . . . . . . . 34 Battery Care and Maintenance . . [...]

  • Page 3

    NEED HELP? This book has all the feature operation and troubleshooting you need to install and operate your new VTech phone. Please take the time to review thoroughly to ensure proper installation and the benefit of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones.com for support, shopping, and ever[...]

  • Page 4

    www.vtechphones.com 4 Before You Begin GETTING STARTED Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones. 1. Base Unit 2. Hand sets (2) 3. Char ger P ower A daptor 4. Char ger 5. Tele phone Line Cord 6. Desk /Wall Mount Brack et 7[...]

  • Page 5

    www.vtechphones.com 5 GETTING STARTED Getting Started Installation Choose Location For maximum performance of your cordless telephone system: 1 . Cho ose a c ent ral l oc atio n for your b ase u nit. 2. Ins tal l your ba se un it an d ex tensi on ha nd set away fr om ele ct roni c eq uip ment , suc h as per so nal c omp uter s, tel evis ion set s a[...]

  • Page 6

    www.vtechphones.com 6 GETTING STARTED Installation Connect Power and Telephone Line Cords Modular telephone jack Standard electrical outlet Connect the power cord. After charging the battery for at least 16 hour s, c onne ct t he te leph one line cord. • Ins tall the base unit a wa y fr om e le ct ro ni c equipment such as personal comp uters, te[...]

  • Page 7

    www.vtechphones.com 7 GETTING STARTED Getting Started Installation Wall Mounting Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional. See position one below for instructions. Desk/Table Installation To place your base unit on a desk or table, insert the desk/wall bracket as instructed below and sh[...]

  • Page 8

    www.vtechphones.com 8 GETTING STARTED Installation Charge the Handset Battery Plac e the hands et in the base or ch arger. N EEDS CHAR GING will appea r on the hands et. Char ge the batte ry for at le ast 16 hour s the first t ime. Set Language Mode • Pre ss PRO G, th en pre ss ▲ or ▼ until LANGUA GE is displ ayed. Press SELECT . • The cu [...]

  • Page 9

    www.vtechphones.com 9 GETTING STARTED Getting Started Installation Set Handset Date and Time If you subscribe to caller ID service, the date and time will be set automatically with the first incoming call. If you do not have caller ID service, you can set the date and time manually: • Pres s PRO G , the n pres s or until DATE/ TIME is dis played[...]

  • Page 10

    www.vtechphones.com 10 GETTING STARTED If you subscribe to DSL service: If you hear noise during conversations and/or your caller ID features aren’t functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. Belt clip (optional) Instal[...]

  • Page 11

    www.vtechphones.com 11 Basic Operation BASIC OPERATION Telephone Operation Handset Operation 1. M ake a C al l Pres s PH ON E , th en di al th e num ber. - OR - Dia l the n umb er (us e to bac ksp ace a nd ma ke co rre cti ons) , the n pres s PH ON E to cal l. 2. F las h / Ca ll Wai ting Dur ing a c all, p res s to re cei ve an in co ming ca ll, if[...]

  • Page 12

    www.vtechphones.com 12 BASIC OPERATION Telephone Operation Base Operation 11. CHARGE/IN USE • Flash es in unison with an inc oming c all’s ringin g. • Flash es slowly when the han dset is in use, or the ans wering syst em is answer ing a call. • Glows stead ily wh en the hands et is c hargin g. 12. LOCATE HANDSET Press to page the handset f[...]

  • Page 13

    www.vtechphones.com 13 Basic Operation BASIC OPERATION Telephone Operation • On ly on e h and se t c an be on a call at a time. For examp le, if HS1 is on a call and HS2 presses PHONE , CAN’T CONNECT will displa y. • I f t h e H S 2 c a n n o t be found, HS1 will gene rate a sad tone and contin ue the call aut omat ical ly. Be fore HS2 answer[...]

  • Page 14

    www.vtechphones.com 14 BASIC OPERATION Operating Range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your ho[...]

  • Page 15

    www.vtechphones.com 15 Basic Operation BASIC OPERATION Telephone Operation Display Screen Messages Screen Displays: When: ** RINGING ** There is a call coming in. CONNECTING... The handset is waiting for dial tone. PHONE ON The handset is in use. ** PAGING ** The base is paging the handset. BATTERY LOW The battery needs to be recharged. SCANNING...[...]

  • Page 16

    www.vtechphones.com 16 BASIC OPERATION Speed Dialing Presses Dial Key Once Twice 3 Times 4 Times 5 Times 6 Times 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 * * # & ‘ , - . # Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location) in the [...]

  • Page 17

    www.vtechphones.com 17 Basic Operation BASIC OPERATION Speed Dialing SPEED EDIT ERASE 8005959511 01 • If the location is not empty, your new entry will be stored in place of the old and will delete the former entry. Take caution to not save over entries you do not wis h to del ete from s peed dial memory. 5. After you enter the name, press SELE C[...]

  • Page 18

    www.vtechphones.com 18 BASIC OPERATION Speed Dialing Delete a Number/Name Stored in Speed Dial 1. Pres s and hold t he spe ed di al loc ation key ( 1-9) o f the entry you w ish to delet e. 2. When the scre en displ ays the en try you wa nt to del ete, pre ss SELE CT . The n press or unt il ERAS E flas hes. 3. Press SE LECT . The scre en displays E[...]

  • Page 19

    www.vtechphones.com 19 Basic Operation BASIC OPERATION Telephone Directory Your phone can store 20 (including the nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset. Store a Number/Name in the Directory 1. Pres s PROG . The scree n disp lays D IRECT O[...]

  • Page 20

    www.vtechphones.com 20 BASIC OPERATION Telephone Directory 3. When the screen displ ays the entry you want to edit , pres s SELECT . Then press or until EDIT flash es. 4. Pres s SELE CT . T he scr een di splay s the name a nd num ber. The cu rsor a ppears at t he end of th e name . Use , and the dial pad keys to edit t he name . Press S ELECT to c[...]

  • Page 21

    www.vtechphones.com 21 Basic Operation BASIC OPERATION Telephone Directory 6. Press SELEC T . You ’ll h ear a confirm ation beep. Move a Number/Name to the Speed Dial Memory 1. Pres s . The scree n disp lays DIRECT ORY . 2. Pres s or to sc roll a lphabe tical ly thr ough e ntries stor ed in direct ory. — O R — Pres s the dial pad ke y for th[...]

  • Page 22

    www.vtechphones.com 22 BASIC OPERATION Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature. Con[...]

  • Page 23

    www.vtechphones.com 23 Basic Operation BASIC OPERATION Caller ID About Call History (Caller ID) Your phone can store up to 45 calls in its caller ID (CID) memory. When the memory is full, the oldest call will automatically be deleted to make room for new incoming call information. For each call that comes in, the screen displays the following infor[...]

  • Page 24

    www.vtechphones.com 24 BASIC OPERATION Caller ID Delete Records from Call History Delete a Specific Call: 1. Locate the r ecord you w ant to delet e from call histo ry. 2. Press the DE LETE k ey to delet e. You ’ll he ar a confirm ation beep. Delete All Calls: 1. With the handse t in idle (off) m ode, press a nd hold the DELE TE key to delet e.[...]

  • Page 25

    www.vtechphones.com 25 Basic Operation BASIC OPERATION Caller ID 2. If you wis h to chang e how the numb er is stor ed, pre ss # . The scre en disp lay s an y al tern ate dia lin g se quen ces avai lable for thi s call (area code + number ; 1 + are a co de + n umb er ; nu mb er onl y; 1+ num be r). Se e th e n ot e in the sid e margin for more inf [...]

  • Page 26

    www.vtechphones.com 26 BASIC OPERATION Answering System Operation At the Base Audible Indicators Your phone telephone system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation. Setting the clock 1. Make s ure th e answ ering syste m is o n. 2. Press TIME/SE T . The syste m a nnou[...]

  • Page 27

    www.vtechphones.com 27 Basic Operation BASIC OPERATION Answering System Operation At the Base • B y s e t t i n g an nounce only to on or off , you deci de whi ch announc ement you r cal ler s wil l hea r whe n th e s yst em an swe rs a c all (t he sy ste m c ome s se t for norma l answ ering , with annou nce o nly tu rned off) . See Set ann ounc[...]

  • Page 28

    www.vtechphones.com 28 BASIC OPERATION Answering System Operation At the Base Setting Up Your Answering System You can set up one feature at a time, or you can set up the first feature and then move on to set up the other features in sequence. 1. Make s ure th e answ ering syste m is o n. 2. Pres s MEN U unt il t he sy stem anno unc es th e fea tu[...]

  • Page 29

    www.vtechphones.com 29 Basic Operation BASIC OPERATION Answering System Operation At the Base “ Set base ringer ” On* Off Turn the base ringer on or off. “Set number of rings” 2 4* 6 Choose how many times the phone will ring before the system answers a call. Toll Saver With toll saver active, the system answers after two rings when you have[...]

  • Page 30

    www.vtechphones.com 30 BASIC OPERATION Answering System Operation At the Base Message Window Delete Messages • To delete a me ssage, pres s DE LET E whi le t he me ssa ge is p layin g. • Press and hold DELET E to dele te al l old messag es. • Yo u ca nn ot del ete a m es sa ge until it’s been reviewed; deleted messages cannot be r ecove red[...]

  • Page 31

    www.vtechphones.com 31 Basic Operation BASIC OPERATION Answering System Operation At the Base 3. To sto p reco rding, pres s the PLAY/S TOP ag ain. Window Display: When: 0 No messages. 1-98 Total number of messages, or message number during message playback. 0-99 <--> F Memory is full, or total number of messages is 99. 1 to 99 (counting) Dur[...]

  • Page 32

    www.vtechphones.com 32 BASIC OPERATION Answering System Operation - Remote Access Connect with the Answering System You can access many features of this system remotely from a touch tone phone. 1. Dial y our te lephon e num ber. 2. When the syst em answer s, enter your remo te access co de ( prese t to 19 ). The syste m be eps once and then announ [...]

  • Page 33

    www.vtechphones.com 33 Basic Operation BASIC OPERATION Answering System Operation - Remote Access Delete message Press 3 while message is playing. Press 3 3 to delete all old messages. Review announcement Press #7 ; system plays announcement, then beeps. Record announcement Press *7 ; after beep, record announcement, press 5 to stop. System plays b[...]

  • Page 34

    www.vtechphones.com 34 BASIC OPERATION Batteries Battery Care and performance: After your battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) up to 5 hours While not in use (standby*) up to 6 days * H andset is off the bas e unit o r charg er but not in use. • The b attery needs char[...]

  • Page 35

    www.vtechphones.com 35 Additional Information ADDITIONAL INFO Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377.[...]

  • Page 36

    www.vtechphones.com 36 ADDITIONAL INFO Problem Suggestion I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing. • Make sure your phone is set to the correct dial mode for the type of service that you[...]

  • Page 37

    www.vtechphones.com 37 Additional Information ADDITIONAL INFO Problem Suggestion CAN’T CONNECT displays on my handset. • Only one handse t of your phone system ca n be in use (off ho ok) at a ti me. For exampl e, if HS1 is on a call and HS2 presse s TAL K , CA N’T C ONNEC T wil l dis play. Be s ure o nly one h andset is i n use at a time. •[...]

  • Page 38

    www.vtechphones.com 38 ADDITIONAL INFO Problem Suggestion I get noise, static, or weak signal even when I’m near the base. • Pres s the CHAN button while on a call until the i nterfe rence has be en el iminat ed. • Othe r elec troni c prod ucts c an cau se int erfere nce wi th you r cord less p hone. Try in stalli ng you r phon e as far awa y[...]

  • Page 39

    www.vtechphones.com 39 Additional Information ADDITIONAL INFO Problem Suggestion My handset does not ring when I receive a call. • Make sure you have the ri nger act ivate d. Refer to the section (s) on ri nger sel ection in this use r’s manu al. • Make s ure the t elepho ne line cord is p lugged firmly in to the b ase unit and the telepho n[...]

  • Page 40

    www.vtechphones.com 40 ADDITIONAL INFO Problem Suggestion My calls fade or cut in and out while I’m using my handset. • Pres s the CHAN button while on a call until the i nterfe rence has be en el iminat ed. • Othe r elec troni c prod ucts c an cau se int erfere nce wi th you r cord less p hone. Try in stalli ng you r phon e as far awa y fr o[...]

  • Page 41

    www.vtechphones.com 41 Additional Information ADDITIONAL INFO Problem Suggestion My Caller ID isn’t working. • Calle r ID is a sub script ion servic e. You must subs cribe to this servi ce for th is fea ture to work on y our p hone. • Your call er mus t be c allin g from an ar ea tha t sup ports caller ID. • Both you and yo ur cal ler’s t[...]

  • Page 42

    www.vtechphones.com 42 ADDITIONAL INFO Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone [...]

  • Page 43

    www.vtechphones.com 43 Additional Information ADDITIONAL INFO Warranty Statement 4. Prod uc t to the ex ten t that t he pro ble m is cau sed b y use wi th no n-VTech e lec tri cal a cce sso rie s; or 5. Pr odu ct wh ose wa rran ty /qu alit y st icke rs, Pr odu ct ser ial n umb ers p lates o r ele ctro nic s eri al num ber s have be en rem oved, a l[...]

  • Page 44

    www.vtechphones.com 44 ADDITIONAL INFO Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplu[...]

  • Page 45

    www.vtechphones.com 45 Additional Information ADDITIONAL INFO FCC, ACTA and IC Regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harm[...]

  • Page 46

    www.vtechphones.com 46 ADDITIONAL INFO FCC, ACTA and IC Regulations * Remain on the line and briefly explain the reason for the call before hanging up. * Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subjec[...]

  • Page 47

    www.vtechphones.com 47 Additional Information ADDITIONAL INFO Technical Specifications Frequency Control Crystal controlled PLL synthesizer Transmit Frequency Base: 912.75 - 917.10 MHz Handset: 5863.80 - 5872.5 MHz Receive Frequency Base: 5863.80 - 5872.5 MHz Handset: 912.75 - 917.10 MHz Channels 30 Nominal Effective Range Maximum power allowed FC[...]

  • Page 48

    www.vtechphones.com 48 INDEX A About announcements 26 About call history 23 Additional information 35-47 Answering system operation - remote access 32-33 Answering system operation at the base 26-31 Audible indicators 26 B Basic operation 11-33 Batteries 34 Battery care and maintenance 34 Before you begin 4 Belt clip (optional) 10 C Call Transfer 1[...]

  • Page 49

    www.vtechphones.com 49 INDEX Move a number/name to the speed dial memory 21 O Operating range 14 P Parts check list 4 R Range 14 Reassign locations in speed dial 18 Record a memo 30 Record your announcement 27 Remote access commands 32 Replacing the Handset Battery 34 Review call history 23 S Set Handset date and time 9 Set language mode 8 Set the [...]

  • Page 50

    VTECH TELECOMMUNICATIONS LTD. A memb er of THE V TECH GROUP OF CO MP AN IES. Distr ibuted i n the U.S.A . by VT e ch Co mmunic ations, I nc.; Be av er ton, O regon. Distr ibute d in Canada by V T ec h Comm unic ations Can ada, Ltd. ; Suite 20 0, 767 1 Ald erbri dge Way , Ric hmon d, B.C . Copyr ight © 20 05 for V TECH TELECOMMU NICA TIONS L TD. Pr[...]

  • Page 51

    U s e r ’ s M a n u a l www.vtechphones.com Model: ia5864[...]