VTech ia5865 manual

www.vtechphones.com Table of contents Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1 Parts checklist for ia5865/ia5870 . . . . . . . . . . . 1 Parts checklist for ia5878/ia5884 . . . . . . . . . . . 2 Parts checklist for ia5882/ia5890 . . . . . . . . . . . 3 Installation . . . . . . . . . . . . . . . . . . . . . . . . 4 Choose locati[...]

www.vtechphones.com Voice menu . . . . . . . . . . . . . . . . . . . . . .35 Remote access commands . . . . . . . . . . . . . . 35 Display screen messages . . . . . . . . . . . . . . .37 Battery information . . . . . . . . . . . . . . . . . . . 38 Battery care and performance . . . . . . . . . . . . 38 Replacing the handset battery . . . . . . . . [...]

www.vtechphones.com NEED HELP? This user’s manual has all the feature operation and troubleshooting you will need to install and operate your new VTech phone. Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones.com for support,[...]

www.vtechphones.com 1 Getting started Parts checklist • Telephone base with wall mounting/desktop bracket • Handsets (2) • Charger • Telephone line cord • Base power adapter • Charger power adapter • Belt clips (2) • Batteries (2) • User’s manual To purchase replacement batteries, visit us on the web at www.vtechphones.com or ca[...]

www.vtechphones.com 2 Parts checklist Parts checklist for ia5878/ia5884 • Telephone base with wall mounting/desktop bracket • Handsets (3) • Chargers (2) • Telephone line cord • Base power adapter • Charger powe r adapters (2) • Belt clips (3) • Batteries (3) • User’s manual To purchase replacement batteries, visit us on the web[...]

www.vtechphones.com 3 Getting started Parts checklist Parts checklist for ia5882/ia5890 • Telephone base with wall mounting/desktop bracket • Handsets (4) • Chargers (3) • Telephone line cord • Base power adapter • Charger powe r adapters (3) • Belt clips (4) • Batteries (4) • User’s manual To purchase replacement batteries, vis[...]

www.vtechphones.com 4 • In stall the tel ephone base away from elec tronic equipm ent such as pe rsonal comp uters, televi sion sets or mi crowave oven s. Avo id exce ssive heat, c old, dust or mo isture. • Conn ect th e powe r and teleph one line cords to the unde rside of the base as il lustrat ed. • Pl ug the base p ower adap ter in to an [...]

www.vtechphones.com 5 Getting started Installation • Use only th e prov ided V Tech batt ery, or equi valent. To p urchase repl acement batt eries, visi t us on the web at www. vtec hphones . com or call us at 1 -800-59 5- 9511 . In Cana da,go to w ww. vtec hcanada . com or call us at 1-80 0-267-7 377. a) Align the two holes in the plug with the [...]

www.vtechphones.com 6 Installation Wall mounting bra cket inst allation (optional) Y our tel epho ne bas e com es wit h the wall mou nting /des kto p brac ket inst alle d, read y for d esk top u se. If you p refer to m ount you r tele phon e on th e wall (opti onal), it i s desi gne d to mou nt on a s tand ard tele phon e wall pl ate. For wall mo u[...]

www.vtechphones.com 7 Getting started If you subscribe to DSL service If you receive high speed internet service through your telephone line (commonly referred to as DSL) and you are experiencing interference during conversations and/or your caller ID features aren’t functioning properly, install a DSL lter to the telephone line between the te[...]

www.vtechphones.com 8 Installation Check for dial tone After the batte ries are charg ed, pick up the handse t and pres s TALK /FLAS H ; yo u sho uld hear a dial tone . If y ou do not, refer to th e Trou blesh ooting sect ion in the b ack o f this user ’s man ual. Charge the handset battery The batter y may ha ve enou gh powe r to allo w for shor[...]

www.vtechphones.com 9 Getting started Installation Set handset date and time If you subscribe to caller ID service, the date and time will be set automatically with the rst incoming call. If you do not have caller ID service, you can set the date and time manually: • Press PROG, then press or until DATE/ TIME is dis played . Pre ss SEL ECT. ?[...]

www.vtechphones.com 10 Telephone operation Han dset layout 1 . T ALK 2. F LA SH 3. C HA N ( c hanne l) 4. R EM OVE 5. A nswer a c all 6. /CID VOL- /VOL+ 7 . SE LECT 8. O FF 9. R ED IA L / P AUS E 1 0. P ROG (p rogr am ) 1,2 3,4 5 6 8 7 9 10 SELECT[...]

www.vtechphones.com 11 Basic operation Telephone operation Telephone base layout 11. CHARGE/IN USE 12. Message window 13. ANS ON/OFF 14. PLAY/STOP 15. REPEAT/ 16. SKIP/ 17. DELETE/ X 18. VOL / 19. CLOCK 20. SETUP 21. ANNC (announcement) 22. RECORD 23. FIND HANDSET 11 13 17 15 16 14 18 19 20 21 22 23 12[...]

www.vtechphones.com 12 Telephone operation • Whenever the phone is in use, ca ll timer will be shown at the top right corner. Han dset op erat ion Ma king c all s • Pres s T ALK / FL ASH , t hen di al the n umbe r . — OR — Dia l the nu mber (p ress to backs pac e ), then pr ess TALK / FL ASH . End ing c alls • Pres s OFF to e nd your c al[...]

www.vtechphones.com 13 Basic operation Telephone operation • Whil e pho ne is not i n use, pre ss to di splay c aller I D infor matio n. • Whil e enter ing nam es or nu mber s into me mor y , pr ess t hen pr ess C HAN / RE MOVE t o delete the l ast c harac ter entere d. / VOL+ • Whi le on a c all, pre ss to in crea se the vo lume. A d oubl e [...]

www.vtechphones.com 14 Telephone operation • Only one h andset can be on a ca ll at a time . For example , if H S1 is on a ca ll and HS2 pr esses the TALK/F LASH butt on, OT HER HAND SET ON OR OUT OF RAN GE will displ ay. . Telephone base operation CHARGE/IN USE • Fla shes i n unis on wi th an incom ing ca ll’s ringin g. • Fla shes s lowly [...]

www.vtechphones.com 15 Basic operation CALL TRANSFERRED TRANSFERRED CALL Call transfer To transfer an external call from one handset (HS1) to the other handset (HS2): For the ia586 5/ia5 870 1. While o n a c all, p ress SELECT on HS 1 to forwar d the call to HS 2. HS1 will show: HS2 will ring and show: 2. Pres s TALK /FLAS H on H S2 to answe r the [...]

www.vtechphones.com 16 For the ia587 8/ia5 884 1. While on a c all, press SELECT on H S1 to forwa rd the call to th e dest inati on han dset. HS1 will show: De stinat ion h andset will ring and s how: 2. Enter the d estin ation hands et num ber yo u wan t to t ransf er. 3. Press TAL K/FLAS H on the dest inati on handse t to answe r t he trans ferre[...]

www.vtechphones.com 17 Basic operation Operating range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your ho[...]

www.vtechphones.com 18 Directory Your phone can store 20 (including nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset. Store a directory entry 1. Press P ROG . The sc reen displa ys DIR ECTOR Y . 2. Press S ELECT . The scree n disp lays E NTER NAME .[...]

www.vtechphones.com 19 Basic operation Char t of ch arac ters Usin g the chart belo w, ent er up to 1 5 char acter s for the n ame yo u’re storin g. An error tone will sound if you tr y t o enter mo re than 15 ch aracte rs. Pres s then pre ss CHAN/ REMOV E t o backsp ace and ma ke corr ectio ns; pr ess to advan ce or press it tw ice to add a spac[...]

www.vtechphones.com 20 Directory Edit a directory entry 1. Press . Th e scr een di splay s DIRE CTORY . 2. Press or to s croll alpha betic ally t hroug h entr ies st ored in dir ector y. — O R — Pres s the dial pad k ey for the rst l etter of th e entr y you want to ed it. 3. When the scree n dis plays the entr y you want to edit , pre ss SE[...]

www.vtechphones.com 21 Basic operation Directory 4. P ress SELECT . The screen displays ERASE NO YES and the number. The current choice ash es. 5. Press unti l YES ashe s. 6. Press SELEC T . Yo u’ll h ear a conr mation beep . Mov e a direc tory entr y in to sp eed dial 1. Press . Th e scre en di splays DIRE CTORY . 2. Press or to scrol l[...]

www.vtechphones.com 22 Speed dial Characters by number of key presses Dial key Once Twice 3 times 4 times 5 times 6 times 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 * * # & ‘ , - . # Your phone can store up to nine telephone numbers with names (up to 15 characters and 24 digits in each location[...]

www.vtechphones.com 23 Basic operation Speed dial SPEED EDIT ERASE 8005959511 01 6. Ent er th e t el ep hon e n um be r. Pr es s t hen pr es s C HA N/ RE MO VE to bac ks pa ce an d m ak e co rr ec ti on s. Pres s RED IAL/PA USE t o ente r a pa use ( for ex ample a P w ill b e show n) if neces sary. — O R — Pres s RED IAL/PA USE t o disp lay th [...]

www.vtechphones.com 24 Speed dial Delete a speed dial entry 1. Press and h old t he spe ed dia l loc ation key ( 1-9) o f the entry you w ish t o dele te. 2. Whe n th e sc reen displ ays the e ntry you want to delet e, p ress SELEC T . T hen p ress or unti l ERAS E as hes. 3. P ress SELECT . The scre en disp lays ER ASE NO YES and the number. Th[...]

www.vtechphones.com 25 Basic operation Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature. Con[...]

www.vtechphones.com 26 Caller ID About call history (caller ID) Your phone can store up to 45 calls in its caller ID (CID) memory. When the memory is full, the oldest call will automatically be deleted to make room for new incoming call information. For each call that comes in, the screen displays the following information between the rst and se[...]

www.vtechphones.com 27 Basic operation Caller ID Delete records from call history Delete a specic call: 1. Locate the r ecord you w ant to dele te fro m cal l hist ory. 2. Press the CH AN/RE MOVE k ey to delet e. You ’ll h ear a conrm ation beep. Delete all calls: 1. Wit h t he hands et i n i dle (off) mo de, press an d h old the CHAN /REMO[...]

www.vtechphones.com 28 Caller ID 2. If yo u wis h to ch ang e ho w the n umb er is s tor ed, pre ss# . The sc reen dis plays any alterna te diali ng seque nces avai lable for thi s call (area code + numbe r; 1 + area co de + n um ber ; nu mb er on ly ; 1+ n umb er ). Se e th e no te in the side marg in for mo re infor mation on changi ng the diali [...]

www.vtechphones.com 29 Basic operation Answering system operation Audible indicators Your telephone system gives you voice prompts for feature operations and voice conrmations when you press a button or complete an operation. Setting the clock 1. Make s ure th e ans wering syste m is on. 2. Press CLOCK . The system annou nces t he clo ck set tin[...]

www.vtechphones.com 30 Answering system operation If you choose not to record a personalized announcement, the pre-recorded announcement will say “ Hello, please leave a message after the tone. ” Record your announcement 1. Press ANNC u ntil y ou he ar “An nounc ement. Pres s PLAY or pr ess R ECORD . ” 2. Pres s RECO RD . A fter y ou hea r [...]

www.vtechphones.com 31 Basic operation Answering system operation Delete your announcement Pre ss DELETE during announcement playback. The system will use the pre-recorde d announcement until you record a new one. Setup the answering system 1. Pre ss SE TUP u nti l the sys tem a nno unc es th e fea tu re yo u wan t to se t. Re fer to th e fea tur e[...]

www.vtechphones.com 32 Answering system operation Message alert tone <current setting>, to change the setting, press SKIP or REPE AT , to continue setup, press SET UP . To notify the user by beeping when new message(s) has been received. You may turn it on or off (*). • You can exit f eature setu p at a ny time by pres sing PL AY/STO P . De[...]

www.vtechphones.com 33 Basic operation To i ncrea se/dec rease spea ker v olume. Listen to, save & delete messages The system automatically saves your messages until you delete them, and can store approximately 11 minutes of messages, memos, and announcements (up to a maximum of 95 messages). A message or memo can be up to four minutes long. Th[...]

www.vtechphones.com 34 Answering system operation Window display: When: 0 There are no messages. 1-95 Total number of old message(s). 0-95 (ashing) Total number of new message(s) or clock has not been set. 1-95 & F (alternating) Memory is full with total number of new or new and old message(s) recorded. (Maximum number of messages is 95.) 1-[...]

www.vtechphones.com 35 Basic operation Answering system operation - remote access Accessing the answering system remotely You can access many features of this system remotely from a touch tone phone. 1. Dial y our te lepho ne num ber. 2. When the syste m answer s, enter yo ur remot e access code. If the memo ry is full, it announ ces “Mem ory i s[...]

www.vtechphones.com 36 Answering system operation - remote access Function: Command: Review previous message P r e s s 4 during the beginning of the day and time announcement. Delete message Press 3 while message is playing. Press 33 during or after HELP menu announcement to delete all old messages. Record announcement Press *7 ; after the beep rec[...]

www.vtechphones.com 37 Basic operation Screen displays: When: ** RINGING ** There is a call coming in. CONNECTING... The handset is waiting for dial tone. PHONE ON The handset is in use. ** PAGING ** The telephone base is paging the handset. BATTERY LOW The battery needs to be recharged. SCANNING... The handset is changing to another of the 30 chan[...]

www.vtechphones.com 38 Battery information Battery care and performance: After your battery is fully charged, you can expect the following performance: Operation Operating time While in use (talking) up to 5 hours While not in use (standby*) up to 7 days * Ha ndset i s off th e telep hone ba se or ch arger b ut not i n use. • Th e batt ery ne eds[...]

www.vtechphones.com 39 Additional information Troubleshooting If you have difculty operating your phone, the suggestions below should solve the problem. If you still have difculty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377. Problem Suggest[...]

www.vtechphones.com 40 Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone base or charger should be on. • If the cordless handset is in the charger or in the telephone base but the CHARGE light [...]

www.vtechphones.com 41 Additional information Problem Suggestion The CHARGE/IN USE Indicator on the telephone base is ashing. • This is a signal that the battery is very low, com plete ly deple ted, when the re is no el ectric al cont act b etween the batter y and the t elepho ne ba se or when the te lepho ne lin e is i n use. • Ens ure the [...]

www.vtechphones.com 42 Problem Suggestion The telephone does not ring when there is an incoming call. • Make sure the r inger is on . (See page 9). • Make sure the t elepho ne li ne cor d and power adapt er ar e plug ged i n prop erly ( see p age 4) . • The cord less hand set may be too far from the tel ephon e ba se. Move it clos er t o th e[...]

www.vtechphones.com 43 Additional information I cannot dial out. • Firs t, try all the ab ove s uggest ions. • Make sure th ere is a dial ton e befor e diali ng. It is norma l if the c ordle ss hand set tak es a sec ond or two to synchr onize with the tel ephone befor e produ cing a dial tone. Wait an extr a seco nd befo re di aling. • Make s[...]

www.vtechphones.com 44 Problem Suggestion Troubleshooting There is noise or interference during a telephone conversation. My calls fade out or cut in and out when I am using the cordless handset. • The handse t may be ou t of range. Move it cl oser t o the telep hone base. • Appl iances or oth er cordle ss teleph ones plu gged into the sa me ci[...]

www.vtechphones.com 45 Additional information Troubleshooting My caller ID features are not working properly. • Call er ID is a subsc ripti on serv ice. Yo u must subscri be to th is ser vice fr om your local teleph one comp any f or thi s fea ture t o wor k on y our te lepho ne. • The caller may not be call ing fr om an area which suppo rts ca[...]

www.vtechphones.com 46 The answering system does not answer after the correct number of rings. • Make sure the answer ing s ystem is on . Whe n the answe ring system is on, th e red ligh t on the ANSW ER ON /OFF k ey sh ould b e lit. • If Toll Save r is acti vated, the numb er of ri ngs change s to two when ther e ar e new mess ages wait ing ( [...]

www.vtechphones.com 47 Additional information . The messages on the system are very difcult to hear. • Pres s or on the t eleph one ba se to incre ase o r decr ease t he sp eaker volum e. The answering system does not respond to remote commands. • Make sure your “Remot e Acc ess Co de” is corr ect (s ee pa ge 35 and 3 6). • Mak e s ure[...]

www.vtechphones.com 48 Common cure for electronic equipment. • If the u nit is no t re spondi ng n ormall y, tr y pu tting the cordl ess handse t in the telep hone base or the charg er. If it d oes no t seem to r espond , try the f ollow ing (i n the order liste d): 1. Discon nect t he po wer to the t eleph one ba se. 2. Discon nect t he ba ttery[...]

www.vtechphones.com 49 Additional information Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your tel[...]

www.vtechphones.com 50 Limited Warranty 6. Pro duc t purc has ed, u sed, s er vic ed, or s hip ped fo r repa ir fro m outs ide t he Uni ted St ates o f Amer ica o r Cana da, or u sed f or co mmer cial o r ins titu tion al pur pos es (in clu ding b ut no t lim ited t o Produ ct s used f or ren tal pu rpo ses); or 7 . Pro duc t retur ned w ith out va[...]

www.vtechphones.com 51 Additional information Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of re, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3[...]

www.vtechphones.com 52 FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential insta[...]

www.vtechphones.com 53 Additional information FCC, ACTA and IC regulations * Remain on the line and briey e�plain the reason for the call before hanging up. * Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation [...]

www.vtechphones.com 54 Technical specications Frequency control Crystal controlled PLL synthesizer Transmit frequency Base: 912.75 - 917.10 MHz Handset: 5863.80 - 5872.5 MHz Receive frequency Base: 5863.80 - 5872.5 MHz Handset: 912.75 - 917.10 MHz Channels 30 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may[...]

www.vtechphones.com 55 Index A About call history (caller ID) 26 Answering system operation 29-36 Audible indicators 29 B Battery information 38 Belt clip 7 C Caller ID 25 Call screening/intercept 33 Call transfer 15 Charge the handset battery 8 Check for dial tone 8 Choose location 4 Connect power and telephone line cords 4 D Delete a directory en[...]

www.vtechphones.com 56 c Store a speed dial entry 22 T Technical specications 5 4 Telephone base layout 11 Telephone base operation 14 Telephone operation 10 Temporary tone dialing 15 The RBRC ® seal 53 Troubleshooting 39 V Voice menu 35 Volume 9, 12[...]

c VTECH TELECOMMUNICATIONS LTD. A memb er of THE V TECH GROUP OF COM P ANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C. Copyr ight © 20 07 for VTECH TELECOMM UNICA TIO NS L TD. Printed in C hina. v.06 91-000915-050-100[...]

U s e r ’ s m a n u a l www.vtechphones.com Mod els: ia58 65/ ia5 870/ ia5878 /ia5 882 / ia58 84/ ia58 90[...]