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Wacom 12WX manual

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Table of contents for the manual

  • Page 1

    Installation Guide & Har d ware Manual f or Cintiq 12WX (DTZ-1200W) 12WX_Manual.fm Page -1 Thursday, September 20, 2007 3:49 PM[...]

  • Page 2

    W acom Cintiq ® 12WX Installation Guide & Hardware Manual f or Cintiq 12WX (DTZ-1200W) English version 1.0, September 13, 2007 Cop yright  W acom Co ., Ltd, 2007 All rights reser ved. No par t of this manual ma y be reproduced e xcept for y our e xpress personal use. W acom reser v es the right to revise this pub lication without obligation[...]

  • Page 3

    Introduction and overview Page 1 INTRODUCTION AND OVERVIEW The W acom ® Cintiq ® 12WX pen displa y combines the benefits of a Liquid Cr ystal Displa y (LCD) with the control, comf or t, and productivity of W acom’ s cordless, batter y-free pen technology . This gives y ou a direct pen-on-screen interf ace for y our computer . Cintiq’ s basic[...]

  • Page 4

    Precautions Page 2 PRECAUTIONS T o ensure the safe usage of y our product, be sure to follo w all instructions, cautions, and w ar nings f ound within this manual. F ailure to do so could cause the loss of data or damage to your computer . F ailure to do so could also v oid your w arranty , in which case W acom shall have no responsibility to repai[...]

  • Page 5

    Precautions Page 3 USAGE HANDLING W ARNING Only use the con verter unit and power adapter that came with Cintiq. If a diff erent type of conv er ter or pow er adapter are used, Cintiq will not work properly or may be damaged. Using a different type of con verter or power adapter also has the potential to result in fire. Use of a diff erent conv er[...]

  • Page 6

    Precautions Page 4 C AUTION Do not put heavy articles on the pen displa y or push against it with a strong f orce; this ma y break the stand mechanism or damage the display screen. Do not ov erload the unit when the stand is open or the stand ma y break. C AUTION When opening or closing the stand, hold the stand carefully as you adjust it to pre v [...]

  • Page 7

    Contents Page 5 CONTENTS Introduction and o verview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Ph ysical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    Contents Page 6 T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 T esting Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 T esting controls and input tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 T es[...]

  • Page 9

    Your new Cintiq Page 7 YOUR NEW CINTIQ P AC KAGE CONTENTS Carefully unpack all items and place them on a desktop or stab le work surf ace. V er ify that y our package contents are complete . Note: Images not shown to scale . Some pac kage configurations ma y include additional CDs or D VDs containing application software . T o install these applic[...]

  • Page 10

    Your new Cintiq Page 8 CINTIQ PEN DISPLA Y COMPONENTS Y our product has many f eatures and components with which y ou will want to become f amiliar . FRONT VIE W The displa y and tablet sensor function as an integr ated output and input de vice. The displa y suppor ts resolutions up to 1280 x 800 pix els at 16,777,216 colors. The tab let sensor rep[...]

  • Page 11

    Your new Cintiq Page 9 REAR VIEW Display stand Enables y ou to you to adjust the incline of the working surface . See Adjusting display incline on page 25. The unit can also be fix ed to a VESA 75 standard mounting fixture. See page 52. Integrated cable Connects to the conv er ter unit. Carries all data, video, and po wer signals to and from the [...]

  • Page 12

    Your new Cintiq Page 10 CON VERTER UNIT The conv er ter unit provides an interf ace for all video and data signals passing between the Cintiq pen displa y and your computer . The unit also routes input power from the supply adapter to y our pen displa y . On Screen Display (OSD) contr ols Use these controls to adjust the displa y settings. See Adju[...]

  • Page 13

    Installation Page 11 INSTALLATION SYSTEM REQUIREMENTS Bef ore installing Cintiq, be sure your computer meets the f ollowing minim um system requirements: • PC. Windo ws Vista ™ , Vista x64, XP , XP x64, or 2000. D VI or V GA video connector , a vailab le USB por t, and CD-ROM driv e. • Macintosh. OS X, v10.3.9 or greater . D VI or V GA video [...]

  • Page 14

    Installation Page 12 STEP 1: DISPLAY INSTALLATION In this step , Cintiq is installed as a displa y on your system. Important: Do not connect the USB data cable until instructed to do so . • T ur n off your computer . Caution: Ne v er connect or disconnect the video or power cab les while y our computer or Cintiq are pow ered on – this can damag[...]

  • Page 15

    Installation Page 13 DISPLAY CAB LING DIAGRAM Cintiq pen displa y tablet – B – D VI or V GA video card Rear panel of computer Do not attach the USB data cable until instructed to do so . P ow er adapter – D – T o A C outlet D VI-I connector – E – C AUTION Make sure your video car d has a D VI or V GA connector , and that y ou correctly [...]

  • Page 16

    Installation Page 14 • Ne xt, tur n on y our computer . F or Windows systems , Cintiq will automatically install as a default displa y . If you want Cintiq to be identified as a Cintiq displa y and if you w ant to install the color calibration profile f or Cintiq, f ollow the instructions below to update the displa y driver f or Cintiq: 1. Open[...]

  • Page 17

    Installation Page 15 F or Macintosh systems, a Cintiq color profile will be added to y our computer’ s color management system during the tablet software driv er installation process. T o activate this color profile f or use with Cintiq, you ma y need to select the Cintiq 12WX profile in the system’ s ColorSync Utility control panel. For mor[...]

  • Page 18

    Installation Page 16 STEP 2: PEN TABLET INSTALLATION USB CABLE INSTALLATION • First plug the USB cable into the USB connector located on the con v er ter unit. • Plug the other end of the cable into an a v ailable USB por t on y our computer or into a USB hub . • Ne xt, mov e on to the Software installation on page 17. P EN TABLET USB CABLING[...]

  • Page 19

    Installation Page 17 SOFTWARE INSTALLATION IMPORT ANT : Y ou MUST install the W acom pen tab let driver software f or correct pen-on-screen functionality . T o install the tablet software: • Sav e y our work and close all open applications. T emporarily disable any virus protection programs . • Inser t the W acom P en T ablet Driver CD into y o[...]

  • Page 20

    Working with your Cintiq Page 18 WORKING WITH YOUR CINTIQ USING THE GRIP P EN The pen is cordless, battery-free, and sensitiv e to the tilt and pressure you e x er t upon it. Hold the Gr ip P en as y ou would a normal pen or pencil. As y ou work, you can rest y our hand lightly on the Cintiq displa y screen, just as if it were a dra wing board or s[...]

  • Page 21

    Working with your Cintiq Page 19 BASIC PEN OPERATIONS P ointing and selecting: Move the pen slightly abo v e the Cintiq display screen to position the screen cursor ; you do not need to touch the tablet surf ace. The cursor jumps to the location where you place the pen. Press the pen tip on the display screen to make a selection. Note: Y ou must ca[...]

  • Page 22

    Working with your Cintiq Page 20 Using the side switc h: The pen is equipped with a DuoSwitch. This switch has two prog rammable functions that can be selected by roc king the s witch in either direction. Y ou can use the DuoSwitch whene ver the pen tip is within 5 mm (0.2 inch) of the tab let surf ace; y ou do not need to touch the pen tip to the [...]

  • Page 23

    Working with your Cintiq Page 21 T ABLET CONTR OLS The customizable ExpressK eys and T ouch Strips enable you to speed up man y common tasks in graphics or other applications . While using the pen with y our dominant hand, y ou can simultaneously use your other hand to oper ate the ExpressK eys or T ouch Strip . ExpressKe ys Press the ke ys to quic[...]

  • Page 24

    Working with your Cintiq Page 22 USING THE EXPRESSKE YS As you w ork with your pen on the displa y tablet surf ace, press an ExpressK ey to toggle between tools or change tool proper ties. Y ou can work with the default settings , or choose from any of the other av ailab le functions. The def ault settings were chosen to optimize y our workflow in[...]

  • Page 25

    Working with your Cintiq Page 23 USING THE T OUCH STRIPS The customizable T ouch Strips can be operated in se ver al diff erent wa ys: • Standard operation: Slide your finger up or do wn to zoom, scroll, or issue the assigned function. Y ou can do this with your secondary hand while using your primar y hand to work with the Grip P en. • Single[...]

  • Page 26

    Working with your Cintiq Page 24 SETTING UP Y OUR W ORK AREA T o minimize f atigue, organize y our work area so you can w ork comfor tab ly . P osition Cintiq, the Gr ip P en, and y our ke yboard so they are easily accessib le without unnecessary reaching. The pen displa y tablet and an y other displa ys should be positioned so you can vie w them c[...]

  • Page 27

    Working with your Cintiq Page 25 ADJUSTING DISPLAY INC LINE • T o open the display stand, locate and slide the stand latch to release the stand. Unfold the stand from the pen displa y casing. • T o close the stand, gently fold the stand back into the closed position until the latch catches the stand. When using the integrated displa y stand, ma[...]

  • Page 28

    Working with your Cintiq Page 26 ROTATING THE TABLET When the pen displa y stand is in the closed position, the unit can be rotated. As you work, position Cintiq by the main body; it will mov e on the rotation pivot. ATTACHING THE ACCESSORY FEET If you do not w ant to use the rotation pivot, y ou can install the optional rubber f eet that came with[...]

  • Page 29

    Customizing Page 27 CUSTOMIZING After you master the basics of using y our Grip P en on the Cintiq pen displa y , you ma y want to customize the w ay the pen or pen displa y wor ks . The W acom T ablet control panel mak es it easy to customize Cintiq and the pen. OPENING THE CONTR OL PANEL T o open the control panel, use the Cintiq pen on the pen d[...]

  • Page 30

    Customizing Page 28 CUSTOMIZATION BASICS This manual describes only the basics of customizing Cintiq. For detailed inf ormation see the Cintiq Software User’ s Manual. Open the W acom T ablet control panel to customiz e your product. When you open the control panel, an icon f or the Grip P en is display ed in the T OOL list and the appropriate ta[...]

  • Page 31

    Customizing Page 29 CALIBRATING CINTIQ Y ou must calibrate the pen displa y tab let in order to align the screen cursor with the position of the pen on the displa y screen. This is required to adjust for par allax caused by the displa y screen cov er glass and coating. Set Cintiq in its working position, then follow the procedure belo w . Important[...]

  • Page 32

    Customizing Page 30 ADJUSTING THE DISPLA Y FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION Factory presets: For optimal displa y quality , set y our video card to Cintiq’ s nativ e resolution of 1280 x 800 pix els (WXGA). See page 56 for signal specifications. A uto-sync: The auto-sync function automatically sets the hor izontal and v er tical[...]

  • Page 33

    Customizing Page 31 ON SCREEN DISPLAY (OSD) SETTINGS The Cintiq OSD function enables y ou to adjust and optimize a v ariety of display settings at the touch of a button. 2. Selection buttons Use the up or down b uttons to toggle between menu options, and to increase or decrease the v alue of a selected setting. (See the following pages f or a detai[...]

  • Page 34

    Customizing Page 32 The basic process f or working with the OSD is as follo ws: • Press the M ENU button to open the OSD main menu. • Press the up or down buttons to toggle betw een the main menu icons . Then press the E NTER button to choose the highlighted icon. The Main Control icon displa ys a D VI or V GA identifier , depending on which v[...]

  • Page 35

    Customizing Page 33 When you open the On Screen Displa y , the main menu icons are displa y ed. Language. Allows y ou to choose the language in which the OSD menu will be displa yed. D ISPLAY menu options are as f ollows: •B RIGHTNESS . Increases or decreases the image brightness. •C ONTRAST . Increases or decreases image contrast. Note that ch[...]

  • Page 36

    Customizing Page 34 C OLOR menu options are as f ollows: •T EMPERATURE . Enables y ou to adjust the pen display color temperature. Provides color temperature settings f or 6500˚ and 9300˚ K elvin, as well as D IRECT and C USTOM options. •D IRECT displa ys the colors directly from the video card without any adjustment. •R ED , G REEN , B LUE[...]

  • Page 37

    Customizing Page 35 ADJUSTING CLOC K AND PHASE (V GA ONLY) Some computers and video cards ma y not allow the auto-sync function to fully work when Cintiq is first connected. If some por tion of text appears b lurred, open the OSD menu, go to the VGA I MAGE men u, and select A UTO A DJUST . If the image is still blurred, adjust the clock and phase [...]

  • Page 38

    Troubleshooting Page 36 TROUBLESHOOTING Most of the time your pen displa y tab let will work flawlessly . But if you are ha ving trouble , W acom recommends you do the f ollo wing: 1. If the W acom tab let driver f ailed to load properly , first perform the recommended action in any error message that ma y appear on your screen. If that does not [...]

  • Page 39

    Troubleshooting Page 37 2. If there is no display: • Make sure that y our computer is turned on. The power LED will light blue when the proper video signal is receiv ed, and orange if there is no video signal or if the computer is in a power saving mode . • V er ify that the Cintiq conv er ter unit is properly connected to an active D VI-I, D V[...]

  • Page 40

    Troubleshooting Page 38 T ESTING CONTROLS AND INPUT TOOLS If the Grip P en, or the Cintiq ExpressK eys or T ouch Str ips do not work as you e xpect, it is a good idea to first check the assigned functions or reset them to their def ault conditions . A quick wa y to reset a pen to its def ault settings is to remov e it from the T OOL list by clic k[...]

  • Page 41

    Troubleshooting Page 39 T ESTING A PEN 1. While obser ving the P OINTING D EVICE I NFO column, bring your pen within 5 mm (0.2 inch) of the displa y screen. A value f or P ROXIMITY , the D EVICE N AME , D EVICE T YPE , and a D EVICE S/N (serial number) should be displa yed. If you hav e more than one Cintiq unit connected to y our system, be sure t[...]

  • Page 42

    Troubleshooting Page 40 DISPLA Y TROUB LESHOOTING If you encounter prob lems with the Cintiq displa y , see the follo wing tables; your prob lem ma y be described here and you can try the solution offered. For more inf ormation about color issues, see the documentation that came with your oper ating system or applications. GENERAL DISPLAY PR OBLEMS[...]

  • Page 43

    Troubleshooting Page 41 An “inv alid mode” message briefly appears on your displa y screen. • The input signal frequency is incorrectly set or not compatible with Cintiq. Set the refresh rate (vertical frequency) to 60 Hz (or between 50 and 75 Hz if y ou are using a resolution of less than 1280 x 800 pix els). If your video card driver suppo[...]

  • Page 44

    Troubleshooting Page 42 V GA PROBLEMS The displa y ripples or flickers . • Open the OSD menu, go to the I MAGE menu, and select the A UTO A DJUST option. If necessar y , manually adjust the clock and phase settings. • V er ify that the displa y adapter or video card matches the specifications f or Cintiq. • Adjust the refresh rate in the Di[...]

  • Page 45

    Troubleshooting Page 43 P EN TABLET TR OUB LESHOOTING If you encounter prob lems with the Cintiq pen, see the f ollowing tab les. Y our problem ma y be described here, and y ou can tr y the solution off ered. Be sure you ref er to the Cintiq Read Me file f or the latest inf or mation. F or additional information, visit W acom’ s web site at http[...]

  • Page 46

    Troubleshooting Page 44 Double-clic king is difficult. Be sure you are quic kly tapping the displa y screen twice in the same place on the pen displa y tablet’ s active area. W acom recommends using the side s witch to double-clic k. Open the W acom T ablet control panel and go to the P EN tab . T r y increasing the T IP D OUBLE C LICK D ISTANCE[...]

  • Page 47

    Troubleshooting Page 45 The pen side s witch does not work. Be sure you are using the pen that originally came with y our pen displa y tablet, or an Intuos3 pen. Other pens ma y not function properly . Be sure you press the side s witch when the pen tip is within 5 mm (0.2 inch) of the pen displa y tablet’ s active area – do this without pressi[...]

  • Page 48

    Troubleshooting Page 46 The line you are dr awing does not line up with the location of the screen cursor in paint applications. T o function proper ly , some applications require that the pen is set to P EN mode. Make sure the pen has not been toggled to M OUSE mode . If the pen is set to P EN mode and the problem still e xists, then you ma y hav [...]

  • Page 49

    Troubleshooting Page 47 WINDOWS-SPECIFIC PR OBLEMS MACINTOSH-SPECIFIC PROB LEMS After changing right- and left-handed settings in the computer’ s mouse control panel, the pen tip no longer functions properly . Restar t Windows f or y our W acom tool settings to be correctly recognized. At star tup , a dialog bo x appears telling you that either t[...]

  • Page 50

    Troubleshooting Page 48 T ECHNICAL SUPPOR T OPTIONS If you ha v e a problem with y our Cintiq pen displa y , first check the Installation section in this guide to make sure the unit is installed correctly . Then revie w the T roubleshooting procedures. If you cannot find the ans wer in this guide , you ma y find updated information about your pr[...]

  • Page 51

    Troubleshooting Page 49 OBTAINING DRIVER DOWNLOADS W acom periodically updates the pen tablet software driv er to maintain compatibility with new products . If you are ha ving a compatibility problem betw een your Cintiq pen displa y and a ne w hardware or software product, it ma y be helpful to download a ne w W acom tablet software driver (when a[...]

  • Page 52

    Appendix Page 50 APPENDIX CARING F OR CINTIQ K eep the Grip P en and your Cintiq LCD screen surf ace clean. Dust and dir t par ticles can stick to the pen and cause e xcessive w ear to the display screen surf ace. Regular cleaning will help to prolong the lif e of your LCD screen surf ace and pen. K eep Cintiq, the conv er ter unit, and the Grip P [...]

  • Page 53

    Appendix Page 51 REPLACING THE PEN TIP The pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner . When the nib gets too shor t or de velops a sharp edge, replace it with one of the e xtra nibs that came with the pen. If the pen nib wears and becomes angular , it may damage the coating on the Cintiq displa y [...]

  • Page 54

    Appendix Page 52 USING A MOUNTING FIXTURE Attaching to a fixture: 1. T ur n off your computer and po wer off Cintiq. Disconnect the power cab le from the conv er ter unit, and then the Cintiq cable from the con v er ter unit. 2. Close the Cintiq stand and place the unit f ace down on a flat, soft surf ace (such as a cloth spread across a desktop)[...]

  • Page 55

    Appendix Page 53 P EN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA Microsoft Windows Vista provides e xtensiv e suppor t for pen and touch input. When using Cintiq with a computer running Windows Vista, your e xperience is enhanced by powerful note taking, handwriting recognition, f ast navigation, and other digital inking options designed to giv [...]

  • Page 56

    Appendix Page 54 ABOUT THE WINDOWS VISTA T ABLET PC INPUT PANEL The Windows Vista T ablet PC Input P anel enab les you to use handwriting or an on-screen ke yboard to directly enter te xt with your Wacom pen. There are a number of w a ys to launch the Input P anel: • Click on the Input P anel icon which appears when you mov e the screen cursor in[...]

  • Page 57

    Appendix Page 55 UNINSTALLING CINTIQ F ollow the appropriate procedure below to remov e the Wacom tab let software and Cintiq pen displa y from your system. Important: When you remo ve the W acom tablet softw are from your system, y our W acom tablet will no longer operate with full tab let functionality but will continue to function as a mouse de [...]

  • Page 58

    Appendix Page 56 PR ODUCT SPECIFICATIONS CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS DISPLAY Dimensions (W x D x H) 405 x 270 x 17 mm (15.96 x 10.64 x 0.67 in), e xcluding rotation pivot W eight 2.0 kg (4.4 lb) Input voltage 12 VDC P ow er consumption 29W or less in normal operation mode 2 W or less in suspend or standby modes 1 W or less [...]

  • Page 59

    Appendix Page 57 P EN TABLET CON VERTER UNIT P O WER ADAPTER GRIP P EN (MODEL ZP-501E) Reading technology Electromagnetic resonance technology Active area 261.1 x 163.2 mm (10.3 x 6.4 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), av erage Tilt range (all pens) ±60 degrees Reading height 5 mm (0.2 in) Maximum repor t rate [...]

  • Page 60

    Appendix Page 58 ACCESSORIES Airbrush. A true digital airbrush incor porating a pressure-sensitive tip and eraser , tilt sensitivity , and a fingerwheel that provides an additional degree of control ov er the application of digital paint. This tool also includes a programmab le side s witch. ZP-400E 6D Ar t P en. This pen provides rotation sensing[...]

  • Page 61

    Appendix Page 59 OR DERING PAR TS AND ACCESSORIES T o purchase par ts and accessor ies, ref er to the Cintiq Read Me file and see who to call f or y our region. Y ou can also do the f ollowing: • T o purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit W acom’ s web site at http://www .w acomdirect.com [...]

  • Page 62

    Appendix Page 60 RADIO AND TELEVISION INTERF ERENCE The equipment described in this manual generates, uses , and can radiate radio-frequency energy . If it is not installed and used properly – that is, in strict accordance with W acom instr uctions – it ma y cause interf erence with radio and tele vision reception. FEDERAL COMMUNICATIONS COMMIS[...]

  • Page 63

    Appendix Page 61 INDUSTRY CANADA (CANADA ONLY) Industry Canada, Class B “This Class (B) digital apparatus complies with Canadian ICES-003” “Cet appareil numerique de la classe (B) est conforme a la norme NMB-003 du Canada. ” CE DECLARATION The Cintiq 12WX pen displa y has been tested and found to comply with the f ollowing harmonized Europe[...]

  • Page 64

    Appendix Page 62 W ARRANTY (W ORLDWIDE, EXCEPT F OR EUR OPE, AFRICA AND MIDDLE EAST) LIMITED W ARRANTY W acom warrants the product, to the original consumer purchaser , except f or the Software and consumab le items such as the pen nibs, to be free from def ects in materials and workmanship under nor mal use and service for a period of two (2) year[...]

  • Page 65

    Appendix Page 63 W ARRANTY SERVICE IN THE U .S.A. AND CANADA T o obtain W arranty service within the U.S . or Canada contact: W acom T echnical Suppor t Phone: 1.360.896.9833 F ax: 1.360.896.9724 Inquir y f orm: http://www .wacom.com/productsupport/email.cfm E-mail: suppor t@w acom.com W ARRANTY SERVICE OUTSIDE OF THE U .S.A. AND CANADA F or produc[...]

  • Page 66

    Appendix Page 64 This page intentionally left blank. 12WX_Manual.fm Page 64 Thursday, September 20, 2007 3:49 PM[...]

  • Page 67

    W acom T echnology Corporation W acom Eur ope GmbH 1311 SE Cardinal Cour t Europark Fichtenhain A9 V ancouver , W A 98683 47807 Kref eld U .S.A. Germany T elephone T elephone General: +1.360.896.9833 General: +49.(0)2151.3614.0 F ax: +1.360.896.9724 F ax: +49.(0)2151.3614.111 W acom Co., Ltd. W acom Co., Ltd. 2-510-1 T oyonodai Asia P acific Offi[...]

  • Page 68

    Installation Guide & Hard ware Manual for Cintiq 12WX (DTZ-1200W) W acom Co ., Ltd. UE-0387 12WX_Manual.fm Page 66 Thursday, September 20, 2007 3:49 PM[...]