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Westell Technologies IVX S-Class manual

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Table of contents for the manual

  • Page 1

    Admini strator’ s Manua l 0450-0458 Rev . J [...]

  • Page 2

    About ESI ES I (E stech System s, I nc. ) i s a p rivat el y held corpo rati o n base d i n P l ano, T exas. Found ed i n 19 87, E SI desig ns a nd bui lds inno vat i v e tele communi cati on s p rodu cts for busi ne sses li ke yours. B ecaus e of their powerf ul c om bi nat i o n of val ue and f e ature s, E S I produ ct s are con si stent l y rec[...]

  • Page 3

    T a b l e of conte nt s Ad min istra tor prog ramming: A n introd uction .................................................................................... ..................A.1 Administrator duties .....................................................................................................................................................[...]

  • Page 4

    (This page included for pagination pur pos es only.)[...]

  • Page 5

    IVX S- Class Adm ini str ator’ s Manual Admini strat o r progr ammi ng: An introduct ion A.1 Admi ni s tra t or pr og ra m mi n g: An intro d uc ti o n Y ou can pr og ram an IV X S- C la ss sy st em fr om a 24 or 48 -K e y Di git a l Fe at u re P hone in t h e sy st em (w hi l e the sys tem is o pera t ing). Read the S-C lass User’ s Gui de fir[...]

  • Page 6

    Admini strat o r progr ammi ng: An introduct ion IVX S- Class Administrat or’s Manual A.2 • C all w ait ing — Includ es helpf ul di spl ay , showing both cal ls’ C alle r I D inf orm at ion, an d ea sy one- ke y toggli ng b etwee n cal l s. • C onf e renc e c allin g — Inclu des t w o conf ere nc e bri dge s, and a conf erence ma y co n[...]

  • Page 7

    IVX S- Class Adm ini str ator’ s Manual Admini strat o r progr ammi ng: An introduct ion A.3 Feature P hone overlays Each ES I Feat ure Phone come s wit h on e ove rla y f or t h e prog ram m abl e f eatu re ke ys. T o order additi on al ov erl ay s, vi sit t he DE SI ™ W eb site at www . desi.com . Y o u can also downl oad the f ree Window s ?[...]

  • Page 8

    Admini strat o r progr ammi ng: An introduct ion IVX S- Class Administrat or’s Manual A.4 System programm ing overview The fol l owi ng menus show t he p rog ramm ing f un ct i on s a vail a ble on S - Cla ss sy st em s. F o r S-Cl a s s wit h four- port o r two -po rt voi ce mai l , see t he f i rs t menu; fo r S- Clas s wi t h I nte grat e d A [...]

  • Page 9

    IVX S- Class Adm ini str ator’ s Manual Admini strat o r progr ammi ng: An introduct ion A.5 Pr ogramming keys Dur ing programming, the first line o f the display will show the current it em being pro grammed, and t he second li ne will be the entry lin e. Y ou can enter valu es as dir ecte d by the combi n ati on of the voi ce prompts a nd di sp[...]

  • Page 10

    Admini strat o r progr ammi ng: An introduct ion IVX S- Class Administrat or’s Manual A.6 System fixed num bering plan Numb ers Generation II Generation I Funct i on 0 0 Oper at or 1–16 1– 16 CO li ne s 100– 13 1 100– 12 3 Digi t al ext ensio n s 132– 13 9 124– 12 9 Anal o g ext en sio ns 199 199 Over h ead p agi n g por t 290– 29 9[...]

  • Page 11

    IVX S- Class Adm ini str ator’ s Manual Admini strat o r progr ammi ng: An introduct ion A.7 Rem ote setting of da y , nig ht, holiday and auto m odes Normally , the system’s day/nig ht mode ope ratio n w ill b e manuall y controll ed at an E SI Feat ure P ho ne and/or set t o f ol l o w t he da y/night mod e table s (p rog ram med by the I n s[...]

  • Page 12

    Admini strat o r progr ammi ng: An introduct ion IVX S- Class Administrat or’s Manual A.8 (This page included for pagination pur pos es only.)[...]

  • Page 13

    IVX S- Class Adm ini str ator’ s Manual Functi on 1: System paramet e rs B.1 F unc ti on 1: S ys tem pa ra mete rs Fu nct ion 13: A dmini strato r p asswo rd This wil l di s pla y the e xist i ng passwor d and p rompt f or e n try of a ne w pa sswor d. The pass wor d can be 2–8 digit s lon g, f ol l ow ed by # . The default A dmini strator pas [...]

  • Page 14

    Functi on 1: System paramet e rs IVX S- Class Administrat or’s Manual B.2 Function 14: System clock Function 141: S et tim e/date 1. Ente r a n ew time in a twelve -ho ur f o rm at . Exam pl e: Ent e r 1 2 3 3 fo r 12 :33 , or 3 1 5 fo r 3: 15 ( n ot e t hat y ou ne ed no l e adi ng z er o f or t h e t im e) . 2. Selec t AM or PM by pre ss i ng a[...]

  • Page 15

    IVX S- Class Adm ini str ator’ s Manual Functi on 1: System paramet e rs B.3 Function 17: System speed-dial Up to 100 system speed-dial names and associated nu mbers can be stored, in loca tion numbers 6 00–699 , for acc ess by any s tation. A us er c an i ni tiate a sys tem sp e ed-dial by d ia ling t he spe ed-d ial loca tion n umber or by ac[...]

  • Page 16

    Functi on 1: System paramet e rs IVX S- Class Administrat or’s Manual B.4 ( This page included f or pagination purpos es only.)[...]

  • Page 17

    IVX S- Class Adm ini str ator’ s Manual Functi on 3: Extension progr amming C.1 Func ti on 3: E xt ens ion p rog ra mmi ng This s ecti o n pr ovi des pro gramm i ng f o r e xt ens ion s and depart m ent g rou ps. Impor ta nt : Wher e an y gr ay sha d ing ( ■ ) a pp e ar s i n an ex am ple, it r epr es ent s val ues e it h er u na vail abl e to [...]

  • Page 18

    Functi on 3: Extension progr amming IVX S- Class Admini str ator’s Manual C.2 8. T run k-to-tru nk tr an sfe r — When enab le d, this le ts the station user in itiate a trunk-t o-trun k t ransfe r . The user , whi l e co nne cted t o a CO li ne, c an pres s TR ANSF ER , dial an of f -sit e num be r an d t hen complet e t he t runk-to -t runk t [...]

  • Page 19

    IVX S- Class Adm ini str ator’ s Manual Functi on 3: Extension progr amming C.3 Function 37: RFID pr ogr amming This fun cti on relat e s to E S I P resen ce M ana gement onl y , and cove rs severa l step s needed t o: • Pr og r am R FID tags . • A ccess s chedul ing. • V iew t ag num bers. • Set E S I Presence Manag ement pa ramet er s. [...]

  • Page 20

    Functi on 3: Extension progr amming IVX S- Class Admini str ator’s Manual C.4 4 . Ente r the a llow time — the tim e when an el ect roni c key use r can begi n cont roll ing do or lo c ks — in 12 -hou r forma t. ( T o delete an entry , press HO LD .) Pre ss # to conf i rm whe n don e. ACC SCHED1 MON ALLOW: 900 5. Selec t AM or PM by pressin g[...]

  • Page 21

    IVX S- Class Adm ini str ator’ s Manual Functi on 3: Extension progr amming C.5 Function 372: R FID tag num ber pr ogram m ing As descri bed e arl i er in thi s do cument, ea ch e l ect roni c ke y has an embed ded un ique RFID tag number . This fun cti on i s us ed t o a ssociat e each RFID t ag n umbe r to an ext ension o r mai l bo x for P e r[...]

  • Page 22

    Functi on 3: Extension progr amming IVX S- Class Admini str ator’s Manual C.6 Function 373: V iew RFID tag number This i s used t o dis pla y tag numbe r s that are as so ciated t o ex ten sions o r mailbo xe s. Y ou c an onl y vie w tag number s with t h i s fun cti on. Y ou c annot cha nge an y t ag numbe rs or as sig nment s. Ent er t he stati[...]

  • Page 23

    IVX S- Class Adm ini str ator’ s Manual Functi on 3: Extension progr amming C.7 Function 375: RFID R eader para meter s This fun cti on i s used t o adj ust t he d oor phon e sp eak er vo lume of each RFI D Rea der . 1. Enter t he exte nsi on num be r of t he RFID Read er . EPM R EAD ER SE T EXT: 2. Selec t the volume leve l by using the scroll k[...]

  • Page 24

    Functi on 3: Extension progr amming IVX S- Class Admini str ator’s Manual C.8 (Page ins ert ed for pagination purposes only.)[...]

  • Page 25

    IVX S- Class Adm ini str ator’ s Manual Functi on 5: Voice mail progr amming D.1 Func tion 5: V oi c e mai l p r og ra mmi ng T o s implify in itial ins tallation, al l programmed extensions will au tomatically have the generic person al greeti ng, “Y ou have reached t he mail bo x for e xten sio n [ x xx]. ” T he m ai l bo x u ser shoul d r [...]

  • Page 26

    Functi on 5: Voice mail progr amming IVX S-Class Admini strat or’ s Manual D.2 Below is a n exa mple o f a c ompleted Progra mming Worksheet, showin g the sequenc e o f program ming: 1. 2. 3. 4. 5. MB Nam e Ty p e CF day CF ni ght 300 D a na Gu es t 302 Lite rature In fo X/M B/ID X/M B/ID Each pr ogr ammi ng st ep i s defi ned a s foll o ws: 1. M[...]

  • Page 27

    IVX S- Class Adm ini str ator’ s Manual Functi on 5: Voice mail progr amming D.3 Function 55: Message notification On a mail bo x-by-ma il bo x ba sis f o r u ser o r guest m ai l b ox es, t he syst em can be prog ram med t o call a n of f-premi se s numbe r or anothe r e xten sion to de liv er me ssage s or dial t o an ext e rnal commer cial pag[...]

  • Page 28

    Functi on 5: Voice mail progr amming IVX S-Class Admini strat or’ s Manual D.4 Function 551: S tation deliver y options Programm i n g of t he stati o n opti on s, a s shown be low , can be perf orm ed b y the Administ rat or . In addit ion, t he u se r can ch ange his p hone nu mber a nd page r num be r (but n ot phon e or p age r delay tim e ).[...]

  • Page 29

    IVX S- Class Adm ini str ator’ s Manual Functi on 5: Voice mail progr amming D.5 Function 56: Cascade notification m ailboxes Note: Not a v ai la bl e o n I V X S- Cl a ss wit h I nte gr at ed Answer i ng M a chi ne. In ad diti on to indiv idu al mailb ox pag ing, IVX S-Class ca n suppor t u p to 1 0 casc ade no tif ica tion mai lbox es (520–52[...]

  • Page 30

    Functi on 5: Voice mail progr amming IVX S-Class Admini strat or’ s Manual D.6 This page inc luded for pagination purposes only.[...]

  • Page 31

    IVX S- Class Adm ini str ator’ s Manual Funct ion 6: Recording E.1 Func ti on 6: Rec or di ng Function 61: Re-r ecor d main greeti ng The main gr eeting p rompt s are re -re corde d her e. Recor di n g a pr om pt 1. Practi ce t he p rompt by re cor di ng a nd re - record ing ( sta rt and sto p by p re ssi ng 1 ). 2. When sati sfie d wit h it s qu[...]

  • Page 32

    Functi on 6: Recordi ng IVX S- Class Adm ini str ator’ s Manual E.2 • H olida y main gre et ing ( 540) — Plays t o ca lle rs when t he s ystem ha s bee n m anual l y pl aced in holida y mode. Defaul t: "Than k you for call ing. Ou r of f i ce i s cl os ed in ob ser vance of t he h oli d ay . Y ou may dial your party ’ s e xten sion, at[...]

  • Page 33

    IVX S- Class Adm ini str ator’ s Manual Funct ion 6: Recording E.3 Function 63: Message-on-hold (MOH ) pr ogramm ing MOH can be: • A live feed f rom an exte rnal mu si c so ur ce conne cted t o t he MOH c onnect o r lo cated on the s i de of the cabi net. • One of t hree defaul t , ge neri c MOH s pre -rec orded b y the fact ory . • A cus t[...]

  • Page 34

    Functi on 6: Recordi ng IVX S- Class Adm ini str ator’ s Manual E.4 (This page included for pagination pur pos es only.)[...]

  • Page 35

    IVX S- Class Adm ini str ator’ s Manual SMDR F.1 Feature descr iption: SMDR SMDR (sta ti o n m essage de tail repor ti ng ) c all r eco rd s are out p ut in re al t ime via an ES I phone syst em ’s Maintenance/SMDR ser ial po rt. Conn ect a sta ndard se rial p rint e r o r cal l ac count ing sy st em t o the se ri al po rt . S MDR dat a wi l l [...]

  • Page 36

    SMDR IVX S- Class Adm ini str ator’ s Manual F.2 CSV SM DR f or mat The co m m a-separa ted value (CS V ) f orm at i s readab le f rom wi t hin Micros oft Ex c el ® and oth er spread sheet appl ications . Note: The CS V f or m at do es n ot s up por t a cc ou nt co de s ( se e p ag e F .4). A C SV recor d is ou tput for e ach co mple ted c all ,[...]

  • Page 37

    IVX S- Class Adm ini str ator’ s Manual SMDR F.3 Repor ting conventions and r ules • Inbound a nd outb ound call re cor ds are ge nerat ed on l y f or ca l l s b e t wee n a stat i o n and a CO l ine. ESI sys te ms pr ovide S MDR rec o rds on ly f or c alls ans we r ed b y, or ori ginat ed f ro m, a sys te m ex tensi on . ES I syst em s don’t[...]

  • Page 38

    SMDR IVX S- Class Adm ini str ator’ s Manual F.4 SMD R forma t when using account codes The account code will be output in t he SMDR rec or d in chara cte r posit ion s 60 thr ough 69, in clusive (compliant wit h P an asonic DBS SMDR format ). A new line w ill be gene rated each t i me someo ne ente rs an accou nt cod e (in dic at ed bel ow by ?[...]

  • Page 39

    In dex Acc ess sch ed u les, C. 3 Ad ministra tor duties, A.1 Al ph an u meric cha rac te rs , en teri ng , A.5 Br o adc as t ma ilbox , D.2 Day/ ni ght / ho li d ay mo des, A.7 Re mote s e tting, A.7 Ent eri ng pr ogr am m i ng mo de, A.3 ES I P res ence M ana ge m en t, C .3 ESI Pr esenc e Ma n ag ement R FI D Re ad er Pa rame ters, C .6 Esi- De [...]

  • Page 40

    Int egrat ed Answ erin g Mac hine, D.2 Me ssage no tification, D.3[...]

  • Page 41

    www .esi-estech.com[...]