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Western Digital WDBPGC5000ATT manual

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Table of contents for the manual

  • Page 1

    External P ortable My Passport ® Ultra ™ Portable Hard Drive User Manual My Passport Ultra User Manual[...]

  • Page 2

    ii WD Service and Support Should you encounter any problem, please give us a n o pp o rtu n it y t o a dd res s i t b ef o re re tur ni ng this product. Most technical sup port questions can be answered thr ough our know ledge base or email supp ort service at http ://su ppor t.wd c.com . If the answer is not availa ble or if you prefer , please co[...]

  • Page 3

    MY P ASSPORT UL TRA USER MANUAL T ABLE O F CONTENTS – iii T able of Contents WD Servic e and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing O nline Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contac[...]

  • Page 4

    MY P ASSPO R T UL TRA USER MANUAL T ABLE OF CONTENTS – iv Changing Yo ur Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Turning Off the Driv e Lock Fe ature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 7 Managing and Cus tomizing the Drive [...]

  • Page 5

    MY P ASSPO R T UL TRA USER MANUAL TA B L E O F C O N T E N T S – v B Compliance and W arranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Regulato ry Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 FCC Class B Information . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 1 About Y our WD Dr ive W elcome to y our My P assport ® Ult ra TM por table hard dri ve. This d rive offers high capacity in a sleek p ortable device. It featur es ultra-fast USB 3.0 co nnectivity , local and cloud bac kup, and passw ord pr otection with har dware encryption to help prote[...]

  • Page 7

    MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 2 WD Secur ity TM software —Set password protection and hardware encryption for yo ur drive to help protect your files from unauthorized use or access. WD Drive Utilit ies TM software —Register your drive, se t the drive sleep timer , run diagn ostics, and more using the WD Dr ive Utili[...]

  • Page 8

    MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 3 Operat ing Syste m Compatib ility Y our My Pass port Ultra dr ive and the WD Drive Utilities an d WD Sec urity software are compa tible wit h the followin g operatin g systems : The WD SmartW are software is compatible with the follo wing operating system s: Compatibili ty can vary , depe[...]

  • Page 9

    MY P ASSPO R T UL TRA USER MANUAL ABOUT Y OUR WD DRIVE – 4 Power/Activity LE D The power/activity LED sho ws the drive’ s power state as follows: USB 3.0 Interfac e USB 3.0 supports data transfer rates up to 5 G b/s. USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to 480 Mb/s. Regi[...]

  • Page 10

    MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 5 Connecting the Drive and Getting Started This cha pter provides instructions for conn ecting the drive and installing the WD Drive Utilities, W D Security , and W D SmartW are so ftware on your computer . It includes the follow ing topics : Connecting the Drive Ge[...]

  • Page 11

    MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 6 Getti ng Sta rted with th e WD So ftware 1. D ouble-click the WD Apps Setup file that appears in the listing for the drive in your computer’ s file management util ity to display the WD Apps Setup Wizard: 2. Click Next to display the End User License Agreement. [...]

  • Page 12

    MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 7 6. W ait for the installation to complete: 7. When the installation comp letes, click Finish to exit the WD Apps Setup Wizard: 8. Depending on your s elections: • Inst alling the WD Drive Uti lities softwa re with the La unch Applicat ion op tion display s the W[...]

  • Page 13

    MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 8 Figure 4. WD Drive Util ities Scre en Figure 5. W D Security Sc ree n[...]

  • Page 14

    MY P ASSPO R T UL TRA USER MANUAL CONNE C TIN G THE DRIVE AND GE TT ING STARTED – 9 9. The W D SmartW are Pro software upgrade ex tends the backup function to non-W D drives, unsupported WD drives, a nd a remo te Dr opbox folder . Activating your fr ee upgrade installs the WD SmartWar e Pro so ftware on this computer and provides email delivery o[...]

  • Page 15

    MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 10 e. C lic k OK to display the Select Backup D evices screen: Note: At this point, t he WD SmartWare Pro software is installed . If you want to skip the s etup pr ocedure fo r your initial ba ckup for now , click the X close window icon in the uppe r- right c orner of t[...]

  • Page 16

    MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 11 • After configur ing your Dropbox acco unt for access by the WD SmartWar e Pro software, the Dropbox icon signifie s that the back up source device w ill be your remote Dr opbox folder : b. If the selec ted backup source has more than one internal hard driv e or dri[...]

  • Page 17

    MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 12 12. Click Next on the Select Backup Devices screen to displ ay the Select B ackup Plan screen: 13. On the Selec t Backup Plan screen: a. Select the option for the type of backup that you want to run: • Category Ba ckup —Finds and backs up all of the files of the s[...]

  • Page 18

    MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 13 14. On the initial Se lect Backup Frequency screen: a. Se le ct t he opti on for w hen you wan t to scan the back up source device and automatically b ack up any ex isting file th at is changed or new file that is ad ded: • Continuous Backup —Runs all the time •[...]

  • Page 19

    MY P ASSPO R T UL TRA USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 14 Figure 7. Initial Backup Screens Initial File Backup Screen Initial Category Backup Screen Note : The initial Backup scr eens only app ear one tim e—whe n you instal l the WD SmartW are softwar e on your computer . After that , launchin g the softw are disp lays t h[...]

  • Page 20

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 15 WD SmartW are Software Functional Ov erv iew This chapter provides a brief functional overview of the WD SmartW are software. It includes the follo wing topics: Home T ab Display Backup T ab Displays Retr ieve T ab Di splays Settings T ab Display Help T ab Display A[...]

  • Page 21

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 16 Note: In a ddition to t he deta iled Help tab info rmation, eac h WD SmartW are displa y pr ovid es easy a ccess to ab br eviated online help to q uickl y guide you t hrough your back up, retrieve, a nd setting s tasks. Whenev er you are uncertain about what to do, [...]

  • Page 22

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 17 Fi gur e 8. Hom e T ab Dis pl ay Backup Source Content Gauge Backup T arget Content Gauges Backup Source Device Select or Backup Sour ce Selector Computer Icon Backup T arget Device I cons[...]

  • Page 23

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 18 T able 1. Home T ab Functional Description Display Component Description Acti vation c ode r equir ed icon Not shown in Figur e 8 on page 17: Signif ies that t he device is either a n on-WD dev ice or an unsupp orted WD devi ce that requ ir es a valid activat ion co[...]

  • Page 24

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 19 Backup sou rce co n tent gau ge The conten t gauge f or the sel ected ba ckup sour ce device shows all of the fi les that are av ailab le for a cate gory-typ e backup ag ainst a blue backgr ound in six categ ories wher e: This fil e category Includes fi les with the[...]

  • Page 25

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 20 Backup sou rce d evice selec tor When the c omputer opt ion is sel ected, li sts all of your comp uter’ s inte rnal hard driv es, har d drive part itio ns, and d ir ect-at tached drives that ar e available as a b ackup sour ce device. Backup sou rce se lector Prov[...]

  • Page 26

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 21 Backup tar get devi ce icon (conti nued) Right-cl ickin g a dir ect-attached dr ive icon disp lays a me nu with th e followin g options: • Open —Displ ays the d evice list ing in you r compute r’ s file managemen t utility • Pr operties —Dis plays the Wind[...]

  • Page 27

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 22 Backup tar get device selec tor Not shown in Figur e 8 on page 17: The ba ckup tar get devi ce select or appe ars under the i con for ea ch support ed backup ta r get dev ice that has mor e than one drive parti tion or network shar e. The drive partiti on or network[...]

  • Page 28

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 23 Backup T ab D isplays The WD SmartW are software pr ovides one of two differ e nt Backup tab displays, depending on how you want to select files to back up: • By category—As shown in the content gauges • By file—As shown in the folder structure of your compu[...]

  • Page 29

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 24 T able 2. Backup T ab Functional Description Display Component Description Advanc ed backup are a In cat egory mode, the initi al/defau lt conf igurati on of the WD S martWare softw are is to ba ck up al l categ orie s of you r files . In this config uration, the ad[...]

  • Page 30

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 25 Ret rie ve T ab Disp lays Three WD SmartW ar e software Retri eve tab displays guide you thr ough the tasks for finding ba ckup files and co pying them to the selected backup source device: • Sel ecting the back up volume to retrieve from • Selecting the destin [...]

  • Page 31

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 26 Fig ure 10 . Ret rieve T ab Displays T able 3. Retri eve T ab Functional Description Display Component Description Backed Up V o lumes sele ction box Lists th e backed up volumes tha t are ava i lab le to ret riev e files fr om on the sel ected backup tar get devic [...]

  • Page 32

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 27 Retr ieve destin ation option bu ttons Specify wher e you want t o copy the fil es r etrieve d fr om the select ed backu p tar get device: • T o the Original Place s copies th e retrieved files to the same locatio n th at they wer e bac ked u p fr om. • T o a Re[...]

  • Page 33

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 28 Setting s T ab Display See Figu re 11 and T able 4 f or a brief functional desc ription of the Settings tab di splay . Figur e 11. Settings T ab Display T able 4. Settings T ab Functional Description Display Component Description Dro p box Acco unt but ton Displ ays[...]

  • Page 34

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 29 Help T ab Display The WD SmartW are Help tab display pr ovides quick access to Lear ning Center topics and li nks to online support services. See Figu re 12 and T able 5 f or a brief functional desc ription of the Help tab d isplay . Figur e 12. Help T ab Display T [...]

  • Page 35

    MY P ASSPO R T UL TRA USER MANUAL WD SMARTWARE SOFTWAR E FUNCTIONAL OVERVIEW – 30 Support l ink Uses your W eb br owser to connect to the WD Service & Su pport Home page at http://suppo rt.wdc.c om . WD Stor e link Uses your W eb browser t o connect to the WD online st or e at: http://store.w esterndigital .com/store/wdus . T able 5. Help T a[...]

  • Page 36

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 31 Backing Up Files This chapte r includ es the follow ing top ics: How the B ackup Function W or ks Backing Up F iles How th e Backup F unction W orks The WD SmartW ar e software automatically b acks up all your important files to the selected back up tar g et device—music, mo vi es, photos,[...]

  • Page 37

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 32 • S electi ng the Dr opbox op tion displ ays the Dropbox icon to si gnify tha t the backup source devi ce will be a remote Dropbox folder : b. I f th e sel ected ba ck up so ur ce devic e has mor e than one i nte rnal h ar d drive , mult iple drive partition s, or e xtern al ha rd drives, [...]

  • Page 38

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 33 b. Se le ct t he Hourly , Dai ly , o r Monthly optio n and use the check boxes and selection boxes to schedule y our backups: d. C lick OK to save your sched ule and close the Set Backup Frequency dialog . 6. On the B ackup screen: 7. T o back up a ll of the categor ies of file s on the sele[...]

  • Page 39

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 34 b. C lick Ad vanced View to open the backup by cate gories selectio n box and veri fy that the check boxes for all six categories are selected: c. Select any cleared check boxes and then click Apply Change s to create a custom backup plan and refresh the content gauges. d. C lick Enable Back[...]

  • Page 40

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 35 b. C lick A dvanced View to open the backup by categories selection box: c. In the backup by categories selection box: • C lear the check boxes for the categories o f files that you w ant to exclude from the backup. • S elect the check boxes for the categorie s of files that you wa nt to[...]

  • Page 41

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 36 9. T o back up all of the files and folder s on the selected backup source device: a. V erify that the backup mode is file and that Ready to perform file bac kup appears at the upper -left cor ner of the Backup scr een. If the bac kup mode is category and Ready to perform categ ory backup ap[...]

  • Page 42

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 37 10. T o back up selected file s or fold ers from selected backup source device: a. V erify that the backup mode is file and that Ready to perform file bac kup appears at the upper -left cor ner of the Backup scr een. If the bac kup mode is category and Ready to perform categ ory backup appea[...]

  • Page 43

    MY P ASSPO R T UL TRA USER MANUAL BACKING UP FILES – 38 11. During the backup: • A pr ogress bar and message indicate the amount of data that has been backed up. • For a category backup: - The blue background for categories of files in the content gauge for the backup source device changes to yel low/amber for all of the files that have not y[...]

  • Page 44

    MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 39 Retrieving Files This chapte r includ es the follow ing top ics: How the Retrieve Function W orks Retr ieving F iles How the Retri eve Fu nction W orks The WD SmartW are softwa r e makes it easy for you to retrie ve backed up files from your backup target device and copy them to either : [...]

  • Page 45

    MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 40 • S electi ng the Dr opbox op tion displ ays the Dropbox icon to si gnify tha t the retrieve des tination will be a remote Dropbo x folder: b. If the sel ected r etrieve destination device has more than one i nternal hard dr ive or drive partitio n, or mu ltiple extern al ha rd drives, [...]

  • Page 46

    MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 41 4. On the S elect a d estinatio n for retrieved files dialo g: Created multip le back up volumes on the selec ted retrieve sour ce (bac ku p t ar get ) d evi ce from eit her: •D i f f e r e n t i n t e r n a l h a r d driv es or hard d rive partit ions on t he back up sou rce dev ice ?[...]

  • Page 47

    MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 42 5. Click Next to dis play the Select content to retrieve ... dialog. 6. In the Retrieve So me Files se lection b ox, navigate through the folde r structure to find the files you want . Y ou can als o use the s earch box by typi ng the na me (or parti al name) of the file o r folder: • S[...]

  • Page 48

    MY P ASSPO R T UL TRA USER MANUAL RETRI EVIN G FILE S – 43 • Select the Show deleted fil es check box to display backed up files that have been del ete d: • Select the Vie w icon to list i ndivid ual files . • T o find a fi le, type al l or part of the file name in the search box and press the Enter key to initi ate the search. T o e limina[...]

  • Page 49

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 44 Locking and Unlocking the Driv e This chapte r includ es the follow ing top ics: Passwor d Pr otecting the Drive Unlocking the Drive Changing Y our Password T ur ning Off the Drive Lock Featur e Passwor d Prot ect ing the D rive Y ou should password protect your drive if you [...]

  • Page 50

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 45 6. Select the Enabl e auto unlo ck for u ser: check bo x if you w ant the WD S ecurity software to remember your passw or d for the selected drive on this computer . 7. Read the war ning about the possibility of data loss if you forg et your password. 8. Click the I understan[...]

  • Page 51

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 46 Unlocking the Driv e with the WD S ecurity or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer , starting either the WD Security or WD Drive Utilities software displays the Unlo ck Drive dialog[...]

  • Page 52

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 47 Unlocking the Driv e with the WD S martW are Software Whenever you shut down and restart your computer , or disconnect and reconnect the drive to your computer , un less you sel ected th e Enab le aut o unl ock fo r user : check box when you cr eated you r passwor d, the WD S[...]

  • Page 53

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 48 Unlocking the Driv e with the WD D rive Unlock Utility Whenever you connect your p asswor d-protected d riv e to a c ompu te r t hat doe s n ot ha ve the WD D rive Util ities, WD Securit y, or WD SmartWar e softwa r e installed, you can use the WD Dri ve Unlock utility to unl[...]

  • Page 54

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 49 Chan ging Y our Pass wor d 1. O pen the Change S ecurity dia log by click ing either: • The WD Security desktop shortcut icon if you created one when you install ed the applicatio n • Star t > ( Al l) P r ograms > We s t e r n D i g i t a l > WD Apps > WD S ec[...]

  • Page 55

    MY P ASSPO R T UL TRA USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 50 T ur ning O f f the D rive Lock Fe ature 1. O pen the Change S ecurity dia log by click ing either: • The WD Security desktop shortcut icon if you created one when you install ed the applicatio n • Star t > ( Al l) P r ograms > We s t e r n D i g i t a l > WD App[...]

  • Page 56

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 51 Managing a nd Custom izing the Drive This chapte r includ es the follow ing top ics: Using the WD Quick View Icon Opening the WD SmartWar e Software Checking D rive Status Safely Disco nnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Ti mer Register in[...]

  • Page 57

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 52 Checkin g Drive St atus Y ou can see the drive capacity used and d riv e temperature status, and fi nd out if the drive is locked by h overing the pointer ove r the WD Quick V iew icon in t he taskbar : Safely Disconnecting t he Drive Y ou can safely disconnect the dri[...]

  • Page 58

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 53 Setting the Drive Sleep Time r The drive sleep timer tur ns off the power to yo ur drive after a certain period of inactivity to conserve power and minim ize long-term wear on the drive. 1. O pen the WD Drive Utilities software by clicking either: • The WD Drive Util[...]

  • Page 59

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 54 4. Click Registration to display the Registrati on dialog: 5. On the Registration dialog: a. T ype your first name in the Firs t nam e box. b. T ype your last name in the Last name box . c. T y pe your email address in the E-mail addr ess box. d. Select your la nguage [...]

  • Page 60

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 55 • Quick Drive T est Y our My Passport drive has a b uilt-in D a ta Li feguar d TM diagnostic util ity that tests the drive for error conditio ns. The qu ic k drive test checks the drive for major per f orma nce pr oblems . The result of a quick driv e te st is a pass[...]

  • Page 61

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 56 Erasing the Drive Note: Erasi ng your dr ive also dele tes the WD softwar e and all of the su pport files, u tilit ies, an d user man ual file s. Y ou can downl oad thes e to r estor e your My Passport to i ts orig inal con figurat ion afte r erasing t he drive . WD D [...]

  • Page 62

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 57 After the drive erase operati on completes, go to http://su p port. w dc.com and see Knowledge Base answer ID 7 for informa tio n about d ownloa ding and restoring t he WD softwar e and disk image o n your M y Passpor t drive. Note: Erasing your dri ve also re moves yo[...]

  • Page 63

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 58 3. The fifth invalid passwor d attempt displays the too many passwor d attempts dialog: 4. Click Eras e Drive to display a w arning about erasin g all of the data on the dr ive: 5. Read the war ning and select the I understand check box to signify that you accept the r[...]

  • Page 64

    MY P ASSPO R T UL TRA USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 59 Restoring the WD Sof tware and Disk Image In a ddition to d eleting all of the da ta o n your My Pa sspor t drive, erasin g or reform atti ng the drive al so removes the WD software and a ll of the suppo rt files , utilities, online help and user manual files. If you e[...]

  • Page 65

    MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 60 Managing a nd Custom izing the Sof twar e This chapte r includ es the follow ing top ics: Specifying the Number of Ba ckup V ersions Specifying a Differ ent Retrieved Content Folder Checking for Software Updates Configuring a Remote Dr opbox Account Uninstalling the WD[...]

  • Page 66

    MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 61 3. On the So ftwa r e Set tin gs s cr een, cli ck Retrieve Fol der to display the Set Retrieve Folder di alog: 4. On the S et Retrieve Folder dialog : a. C lic k Br owse and use the browse function to identify the new r etrieve folder . b. C lick Apply . Checki ng for [...]

  • Page 67

    MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 62 3. Click Sel ect Acco unt to display the Dr opbox Login Req uired dialog: 4. On the Dropbox Logi n Required dialog: a. C lic k Si gn In . The WD SmartW are Pro softwar e initiates a Dropbox connectio n request on your behalf and uses your W eb b r owser to acc ess the [...]

  • Page 68

    MY P ASSPO R T UL TRA USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 63 Uninstalling the WD Softwa r e Use your o perating system’ s Add or Remove Programs functi on to uninstall the WD software fr om your computer . Uninstallin g on Windows XP 1. Cl ick St art > Control Panel . 2. Dou ble-c lick Add or Remove Programs . 3. Select the[...]

  • Page 69

    MY P ASSPO R T UL TRA USER MANUAL USING THE DRIVE WI T H A MAC – 64 Using the Drive with a Mac The My Pas sport dr ive is fo rmatted as a sing le NTFS partition for comp atibility with updated Windows o perating s ystems. T o use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single[...]

  • Page 70

    MY P ASSPO R T UL TRA USER MANUAL T ROUBLE SHOOTI NG – 65 T r oubleshooting This chapte r includ es the follow ing top ics: Installing, Partit ioning, and Formatting the Drive Frequentl y Asked Quest ions If you have pr oblems inst alling or using this pr oduct, r e fer to this t r oubles hootin g section or visi t our su pport website at http://[...]

  • Page 71

    MY P ASSPO R T UL TRA USER MANUAL T ROUBLE SHOOTI NG – 66 Q: Why is the data transfer rate slow? A: Y our system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a sy stem that does not support USB 3.0 or USB 2.0. Q: How do I determine whether or not my system su p ports USB 3.0 [...]

  • Page 72

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 67 Installing the SES Driver If yo u do no t inst all the WD so ftwa re, you should inst all the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardwar e popup wizard fr o m displaying every time you connect your My Pa ssport dr ive to your computer . Note: The S[...]

  • Page 73

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 68 4. Select Inst all th e softw ar e automa tically and click Next : 5. When the installation comp letes, click Finish :[...]

  • Page 74

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 69 Installing t he Driver Manually If your computer is not connected to the Internet, install the driver manuall y: 1. O n the Found New Hardwar e Wizard s creen, select No, not this time to inh ibi t a connection attempt to Windows Update: 2. Click Next to continue. 3. Select Inst all[...]

  • Page 75

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 70 d. C lick Next : 5. When the installation comp letes, click Finish :[...]

  • Page 76

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 71 Installing on Windows V ista Computers After connecting t h e drive as shown in F igur e 3 on page 5, the Found New Har dware screen d isplays. Note: If Au toplay i s enabled, two additi onal scr eens might appear at the same time as the Foun d New Hard war e scree n. If they appear[...]

  • Page 77

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 72 Installing t he Driver Manually If your computer is not connected to the Internet, install the driver manuall y: 1. O n th e Fo u nd Ne w H a rdw are w iz ard s cre en , c l ic k Locate and instal l driv er soft war e : 2. On the F ound New Hardware - WD S ES Device wi zard scr een,[...]

  • Page 78

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 73 a. Doub le-clic k the M y Passpo rt driv e. b. Doub le-clic k the Ext ras folde r . c. Se lect WD SES Dev ice Dri ver . d. C lick Next : 5. When the installation comp letes, click Close :[...]

  • Page 79

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 74 Installing on Windows 7 and Win dows 8 Computers After connecting t he drive as shown in F igur e 3 on page 5 or , use the Windows Computer Management utility to install the SES driver: 1. Open All Pr ograms and click Comp uter > Manage : 2. Under Computer Ma nagement (L ocal) , [...]

  • Page 80

    MY P ASSPO R T UL TRA USER MANUAL INSTALLING THE SES DRIVER – 75 3. Click Browse my com puter for d river softw are . 4. Brows e to Computer , double- click the M y Passport dr ive, double-cli ck the Extras folder , and se lect WD SES Devi ce Driver : 5. Click Next . 6. When the installation comp letes, click Close :[...]

  • Page 81

    MY P ASSPO R T UL TRA USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 76 Compliance and W arranty Inform ation This a ppendix includes the foll owing topics: Regulatory Co mpliance Envir onmental Compliance (China) W arranty Information Regulator y Compliance FCC Class B Inform ation Operation o f this device is subj ect to the following condi[...]

  • Page 82

    MY P ASSPO R T UL TRA USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 77 CE Compliance Fo r Europe Marking by the CE sy mbol indicates compliance of thi s system to the appli cable Council Directi ves of the European Union, including the EMC Dir e ctive (2004/108/EC) and the Low V oltage Directive (2006/95/EC). A “Declarat ion of Conformity?[...]

  • Page 83

    MY P ASSPO R T UL TRA USER MANUAL COMPLIANCE AND W ARRANTY INFORMATION – 78 Limited W arranty WD warrants that the Product, in the course of its normal use, will for the term defined below , be free from defects in materia l and workmanship and will conform to WD’ s specific ation therefor . The term of your limi ted warranty depe nds on the co[...]

  • Page 84

    MY P ASSPORT UL TRA USER MANUAL INDEX – 7 9 Index A Acces s or ies , op tional 3 Activation c ode required icon 18 Advanced backup area, Backup tab dis- plays 23 , 24 Alerts, flashing ic on 52 B Backed Up Volumes selection box 26 Backup about ba cki n g up f iles 31 files content box 34 , 35 , 37 procedure 31 schedule reminder button 25 screens 2[...]

  • Page 85

    MY P ASSPORT UL TRA USER MANUAL INDEX – 8 0 F FCC Cla ss B info rmation 76 File His tor y button 28 Flashing icon alerts 52 Free trial countdown i con 22 Full media scan 55 G GNU gen eral pub lic li cense 78 GPL s oftware 78 H Handling precautions 4 Hardware 2 Help tab dis play Contact Us l ink 29 description 29 function al overview 16 Learning C[...]

  • Page 86

    MY P ASSPORT UL TRA USER MANUAL INDEX – 8 1 Set Security dialog 8 , 44 Select Backup F requency screen 12 , 32 Backup Pl an screen 12 Select Backup D evice scre en 10 Service 77 Set Backup Freq uency button 23 , 25 , 32 File Hist or y di alog 60 Retrieve Fo ld er dialog 61 Sleep Tim er dialog 53 Settings tab dis play description 28 Dropbox Accoun[...]

  • Page 87

    Information furnished by WD is believed to be accurate and reli able; however , no responsibility is assumed by WD for i ts use nor for any infrin gement of patents or other rights of thir d parties which may result from it s use. No license is granted by implication or otherwise under any pate nt or patent rights of WD. WD reserves the right to ch[...]