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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Western Telematic 12651, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
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Unfortunately, only a few customers devote their time to read an instruction of Western Telematic 12651. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Western Telematic 12651 should contain:
- informations concerning technical data of Western Telematic 12651
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Western Telematic 12651 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Western Telematic 12651, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Western Telematic service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Western Telematic 12651.
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Table of contents for the manual
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Page 1
RPB+ Remote Power Boot Switch Preliminary Draft May , 1996 User's Guide[...]
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Page 2
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Page 3
1. Introduction Network equipment sometimes "locks-up", making it impossible to communicate. The RPB+ Remote Power Boot Switch can switch AC power on 5 individually controlled plugs, allowing attached equipment to reset (re-boot). ASCII commands are sent to the RS-232 Control Port to select plugs, and specify On, Off, or Boot operations. [...]
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Page 4
2. Unit Description 2.1. Front Panel As shown in Figure 1, the RPB+ front panel includes a series of LED indicators which function as follows: À POWER ON: Lights when AC Power is applied to the RPB+. Á DA T A INPUT : Flashes when ASCII commands are received at the Control Port. Â PLUG ON (Plug s1-5 ) : Lights when the corresponding plug is switc[...]
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Page 5
2.2. Back Panel As shown in Figure 2, the RPB+ back panel includes the following items: À Switched AC Outlets (Plug s1-5 ) : For connection to up to five AC devices. Each outlet is capable of switching up to 15 Amps. The total for all five outlets must not exceed 15 Amps. Á SetUp Switches (RA TE): A bank of four DIP Switches which set the Control[...]
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Page 6
3. Installation 3.1. SetUp Switches The SetUp Switches select the baud rate and Off T ime, and enable/disable the Password feature and Read Only Mode. If switch settings are changed while the unit is powered On, press the Default Button to re-read switches. The Default Button allows the user to change switch settings while power is on, without re-b[...]
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Page 7
3.2.1. Connecting to a Modem When connecting directly to an external modem, use a standard A T to Modem cable. Make certain the modem is initialized at the same baud rate as the RPB+ (SetUp Switch 1). The modem must be placed in Auto-Answer mode, and set to answer in one ring. Please refer to the user ’ s guide for your external modem in order to[...]
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Page 8
4. Start-Up / Configuration 1. Access the RPB+ Command Mode: The RPB+ is transparent to parity and will accept 7 or 8 bit characters, but will always answer back at 8 bits, no parity . Make certain your communications program (e.g. ProComm) is set for the appropriate baud rate, bits, and parity . It is also recommended to set the communications pro[...]
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Page 9
b) Password: T o re-define the password (Default = [Enter] ), key in the new password (up to 8 characters) and press [Enter] . The password can include blank spaces and higher order ASCII characters. Note that the Backspace key will not function during password definition. c) Default (Power-Up Default): Allows the user to define default On/Off cond[...]
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Page 10
4.1. The Power-Up Default String The Power-Up Default String allows the user to select default On/Off conditions for each switched AC outlet. When the RPB+ is powered up, or when the /D command (Set Defaults) is invoked, each outlet will be set according to the Default String. Note: · The Power-Up Default String includes five characters; each char[...]
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Page 11
5. Operation The device connected to the Control Port must send ASCII characters at the same data rate as the RPB+. The unit accepts 8 bits no parity , or 7 bits even or odd parity , but will always answer back at 8 bits, no parity . Access the RPB+ Command Mode as described in Section 4, Step 1. When the "RPB+>" prompt appears, the us[...]
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Page 12
6. Set Plugs to Default: T o set all plugs to the Power-Up Defaults, type /D [Enter] . Note that if the Default String includes missing or invalid characters, the /D command will not function. 7. Exit: T o exit from command mode, type /X [Enter] . Note: When the /n ON/OFF/BOOT command is invoked, the port ( n ) must be specified by number . The Por[...]
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Page 13
Appendix A: Specifications Switched Power Plugs: 5 code-selectable AC plugs rated 15 amps max. Each. T otal switched power for all plugs not to exceed 15 amps. Unit initially powers up to ON condition. RS232 Port: DB9 Connector: A 9 Pin Male connector wired in a DTE configuration. Pin Signal I/O Coding: Asynchronous. 7-8 bits, any parity Data Rate:[...]
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Page 14
Customer Service Customer Service hours are from 8:00 AM to 5:00 PM, PST , Monday through Friday . When calling, please be prepared to give the name and make of the unit, its serial number and a description of its symptoms. If the unit should need to be returned for factory repair it must be accompanied by a Return Authorization number from Custome[...]
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Page 15
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Page 16
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