WHP Wireless DL360 manual

HP Pr oL iant DL3 6 0 Gener a ti on 4 Serv er R ef er e nce and T r ouble shooting Gui de April 2004 (First Edition) Part Number 359539-001[...]

© Copyright 20 04 Hewlett-Packard Development Company, L.P. The informati on contained herein is subject to change witho ut notice. The onl y warranties for HP produc ts and services are set forth in the express warranty statements accompan ying such products and services. Nothing herei n should be c onstrued as constituti ng an addit ional warran[...]

3 Electrical Grounding Require ments........................................................................................ 36 Rack Wa rnings .................................................................................................................. ................. 36 Contents Server Component Identification 7 Front Panel Components .....[...]

4 HP ProLiant DL360 Generation 4 Serv er Reference and Troubleshooting Guide Identifying the Server Ship ping Carton Contents .............................................................................. 37 ROMPaq Utility ................................................................................................................. ..... 73 Syst[...]

Contents 5 Regulatory Compliance Iden tification Nu mbers.............................................................................. 225 Federal Communications C ommission No tice ................................................................................. 226 Integrated Lights-O ut Technology................................................[...]

6 HP ProLiant DL360 Generation 4 Serv er Reference and Troubleshooting Guide FCC Rating Label ............................................................................................................... .. 226 Class A Eq uipment .............................................................................................................. .2 2 6 [...]

7 Server Component Identification In This Section Front Panel Components ......................................................................................................... ....... 7 Front Panel LEDs and Buttons ....................................................................................................... 8 Rear Panel Components.....[...]

8 HP ProLiant DL360 Generation 4 Serv er Reference and Troubleshooting Guide Item Description 1 Diskette drive bay 2 Optical device bay 3 Front USB port 4 Hard drive bay 0 5 Hard drive bay 1 Front Panel LEDs and Buttons Item Description Status 1 Power On/Standby button and system power LED Green = System is on. Amber = System is shut down, but powe[...]

Server Component Identification 9 Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the compon ent in a degraded state, refer to system board LEDs. Red = System critical. To identif y the component in a critical state, refer to system board LEDs. Off = System health is normal (whe[...]

10 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Rear Panel Components Item Description 1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3 V (optional PCI Express slot 1, x8) 2 PCI-X expansion slot 2, 64-bit/133-MHz 3.3 V (optional PCI Express slot 2, x8) 3 Power supply bay 2 4 Power supply bay 1 (populated) 5 Rear USB connec[...]

Server Component Identification 11 Rear Panel LEDs and Buttons Item Description Status 1 iLO activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 iLO link Green = Link exists. Off = No link exists. 3 10/100/1000 NIC 2 activity Green = Link exists. Flashing green = Activity exists. Off = No link exists. 4 1[...]

12 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Item Description Status 7 UID button/LED Blue = Ident ification is activ ated. Flashing blue = System is being managed remotely. Off = Identification is deactivated. System Board Components Item Description Item Description 1 DIMM slots (1-4) 9 Power supply connector 2 NM[...]

Server Component Identification 13 Item Description Item Description 7 SCSI backplane connector* 15 PCI riser board assembly connector (for slot 1 riser board) 8 Optical device connector 16 System battery * For SCSI models only System Maintenance Switch Position Default Function S1 Off Off = iLO security is enabled. On = iLO security is disabled. S[...]

14 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many cra[...]

Server Component Identification 15 Item LED Description Status 3 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DIMM 1A failure Amber = DIMM has failed. Off = DIMM is operating normally 5 Overtemperature Amber = System has reached cautionary or critical temperature level. Off = Temperature is OK. 6 Processor 1 failure [...]

16 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Item LED Description Status 14 Online spare memory Amber = Failover has occurred. Online spare memory is in use. Green = Online spare memory is enabled, but not in use. Off = Online spare memory is disabled. 15 Riser inter lock Amber = PCI riser assembly is not seated. Of[...]

Server Component Identification 17 System LED and Color Internal Health LED Color Status DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. Amber • DIMM in slot X has reached single-bit correct able error threshold. • DIMM in slot X is in a pre-f[...]

18 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide For more information, refer to "I nternal USB Functionality (on page 79 )." SCSI IDs and SATA Device Numbers[...]

Server Component Identification 19 Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively onlin[...]

20 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online LED (2) Fault LED (3) Interpretation On, off, or flashing On or off Flashing A predictive failure alert has been rec eived for this drive. Replace the drive as soon as possible. On, off, or flashing On Off [...]

Server Component Identification 21 Optional Battery-Backed Write Cache Enabler LEDs Item LED Color 1 Amber 2 Green For LED status information, refer to "Battery-Backed Write Cache Enabler LED Statuses (on page 21 )." Battery-Backed Write Cache Enabler LED Statuses Server Status LED Status Battery Module Status Server is on and has normal [...]

22 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Server Status LED Status Battery Module Status Server is on and is in the first 30 seconds after power up Green = On Amber = On Temporary lock-out state; data was lost due to cable being detached Server is off and is in data retention mode Amber = Blinking every 15 second[...]

Server Component Identification 23 Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this module have faile d. Off = All fans in this module are operating normally. For power supply zone fan module LED in formation, refer to System Board LEDs.[...]

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25 Server Operations In This Section Powering Up the Server ......................................................................................................... ....... 25 Powering Down the Server ....................................................................................................... .... 25 Extending the Serv er from the Rack [...]

26 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a r ack, locate the server by identifying the illuminated rear UID LED button. 6[...]

Server Operations 27 b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and th e internal system components to cool before touching them. CAUTION: Do not operate the server for long period[...]

28 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Installing the Access Panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of th e server approximately 8 mm (0.2 in). 2. Engage the anchoring pin with the corresponding hole in the latch. 3. Push down on t[...]

Server Operations 29 c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI Riser Board Assembly CAUTION: To prevent damage to the server or expans ion boards, power down the server and remov e all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure[...]

30 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide[...]

31 Server Setup In This Section Optional Installation Services ................................................................................................. ...... 31 Rack Planning Resources ........................................................................................................ ..... 32 Optimum Environment .....................[...]

32 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide − HP ProLiant Essentials (HP SIM and RDP) − VMWare • Integrated hardware and software support − Critical Service − Proactive 24 − Support Plus − Support Plus 24 • Startup and implementation services for both hardware and software For more information on Ca[...]

Server Setup 33 − Coupling multiple racks • The Rack Products Documentation CD en ables you to view, search, and print documentation for HP and Compaq brande d racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack,[...]

34 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangem ent ensures proper airflow. Using a rack without blanking panels r esults in improper cooling tha t can lead to thermal damage. The Compaq 9000 and 10000 Series racks provide prop[...]

Server Setup 35 • Do not permit optional equip ment to impede airflow around the server or to increase the internal rack tempe rature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power Requirements Installation of this equipment must comply with local and regional electrical regulations governing the installat[...]

36 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Electrical Grounding Requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equi pment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional [...]

Server Setup 37 WARNING: To reduce the ri sk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters. • Never sta[...]

38 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Installing the Server into the Rack To install the server into a rack with s quare, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSo[...]

Server Setup 39 Item Description 4 Power supply bay 1 (populated) 5 USB connector 6 10/100/1000 NIC 1 7 10/100/1000 NIC 2 8 iLO management port 9 Mouse connector 10 Keyboard connector 11 Video connector 12 Serial connector Use the strain relief clip from the server ha rdware kit to secure the power cord, as illustrated. Powering Up and Configuring [...]

40 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for ope rating system installation. To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the a[...]

Server Setup 41 Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website ( http://register.hp.com ).[...]

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43 Hardware Options Installation In This Section Introduction .................................................................................................................................. 43 Processor Option ............................................................................................................... ........... 43 Memory Opt[...]

44 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide The server uses embedded PPMs as DC-t o-DC converters to provide the proper power to each processor. CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the he atsink. The processor, heatsink, and retaining clip m ake up a [...]

Hardware Options Installation 45 5. Remove the protective cover from the processor. 6. Align the holes in the processor as sembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with th e corresponding holes in the socket.[...]

46 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7. Install the processor assembly and close the processor locking lever and processor retaining clips. 8. Install the access panel ("Installing the Access Panel" on page 28 ). Memory Options You can expand server memory by installing PC2700 DDR SDRAM DIMMs. The [...]

Hardware Options Installation 47 DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: • DIMMs installed in the server must be Registered DDR DRAM, 2.5 volts, 64 bits wide, and ECC. • DIMMs in slots 1A and 2A must match. • DIMMs in slots 3B and 4B must matc h and must be installed as a pair.[...]

48 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide After installing DIMMs, use RBSU to configure the system for online spare memory support ("Configuring Online Spare Memory" on page 69 ). Installing DIMMs 1. Power down the server ("Powering Down the Server" on page 25 ). 2. Extend the server from the [...]

Hardware Options Installation 49 Hard Drive Options Removing a Hard Drive Blank (on page 49 ) SCSI Hard Drive Guidelines (on page 49 ) Installing a SCSI or SATA Hard Drive Removing a Hard Drive Blank CAUTION: To prevent improper cooling an d thermal damage, do not operate the server unless a ll bays ar e populated with either a component or a blank[...]

50 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • The SCSI ID for each hot-plug hard driv e is set automatically to the next sequential ID number in a se ries beginning with ID0. • If only one SCSI hard drive is used, in stall it in the bay with the lowest number. • Hot-plug hard drives must be Ultra320 SCSI type[...]

Hardware Options Installation 51 5. Resume normal server operations. Optical Device Option 1. Push the optical device ejector button and eject the optical device or blank. NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 2. Install the [...]

52 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cache Enable r, along with the battery module, provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours. The NiMH batteries in the [...]

Hardware Options Installation 53 5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place. 6. Install the Smart Array 6i memory module. 7. Route the battery module cable through the battery-backed write cache cable clip on the system board. NOTE: To manage internal cabling, wind the excess batter[...]

54 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 8. Connect the battery module cable to the battery-backed write cache enabler and to the Smart Array 6i memory connector on the system board. 9. Install the access panel ("Installing the Access Panel" on page 28 ). 10. Power up the server ("Powering Up the [...]

Hardware Options Installation 55 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.[...]

56 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 4. Install the redundant power suppl y into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the se rver hardware kit to secure the power cord, as illustrated. 7. Route the power cords through the cable management [...]

Hardware Options Installation 57 10. Be sure that the front panel external health LED is green ("Front Panel LEDs and Buttons" on page 8 ). Expansion Board Options For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: The optional RILOE II board[...]

58 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Installing an Expansion Board 1. Power down the server ("Powering Down the Server" on page 25 ). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26 ). 3. Remove the access panel ("Re moving the Acces[...]

Hardware Options Installation 59 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before i nserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DIMM slot latches are closed to pro[...]

60 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 5. Remove the expansion slot cover from the slot, if installed ("Installing an Expansion Board" on page 58 ). 6. Remove the expansion board from the slot, if installed ("Expansion Board" on page 57 ). 7. Remove the applicable PCI riser boards from the [...]

Hardware Options Installation 61 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board with x8 connector for full-length expansio n boards 2 Riser board with x8 connector for half-length expansio n boards 9. Install the PCI Express riser board:[...]

62 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the ri ser board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion boa rd ("Installing an Expansion Board[...]

63 Server Cabling In This Section Cabling Overview ............................................................................................................... .......... 63 Server Cabl e Routing........................................................................................................... ......... 63 SATA Cable Routing.............[...]

64 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide SATA Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position wher e they can b e pinched or crimped.[...]

65 Server Software and Configuration Utilities In This Section Configuration Tools...................................................................................................................... 65 Management Tools ............................................................................................................... ........ 72 Diagn[...]

66 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Testing server hardware using the In sight Diagnostics Utility ("HP Insight Diagnostics" on page 80 ) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete [...]

Server Software and Configuration Utilities 67 ROM-Based Setup Utility RBSU, an embedded configuration u tility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the operating system • Selecting the primary boot controller • C[...]

68 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Auto-Configuration Process The auto-configuration process automatica lly runs when you boot t he server for the first time. During the power-up seque nce, the system ROM automatically configures the entire system without needing any intervention. During this process, the [...]

Server Software and Configuration Utilities 69 ( http://www.compaq.com/support/tech pubs/whitepapers/tm010301wp.html ). Boot Options After the auto-configuration process comp letes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for seve ral seconds befor[...]

70 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service • Supports online array capacity expans ion, logical drive extension, assignment of online spares, and RAID or stripe size migration[...]

Server Software and Configuration Utilities 71 For more information about array controlle r configuration, refer to t he controller user guide, or the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website ( http://www.compaq.com/support/techpubs/whitepapers ). HP ProLiant Essentials RDP The HP ProLiant Essentials RDP softw[...]

72 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7. Enter the product ID and press the Enter key. 8. Press the Escape key to close the menu. 9. Press the Escape key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. Management Tools List of Tools: Automatic Server Recovery[...]

Server Software and Configuration Utilities 73 ROMPaq Utility Flash ROM enables you to upgrade the firm ware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks th e system and provides a choice (if more than one exists) of available ROM [...]

74 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Integrated Lights-Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote se rver manageability. The iLO subsystem includes an intelligent microprocessor, s ecure memory, and a dedicated network interfac[...]

Server Software and Configuration Utilities 75 HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Enter [...]

76 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide The Erase Utility can be accessed from the Software and Drivers Download website ( http://h18007.www1.hp.com/support/files/server ) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart Software" on page 65 ). Management Agents Management Agents pr[...]

Server Software and Configuration Utilities 77 NOTE: The server ships with the same version programmed on eac h side of the ROM. Safety and Security Benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabli ng you to switch easily to the alternate ROM version if the new ROM becomes corru[...]

78 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide When the server boots, the system iden tifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt. If both the current and backup versions of the ROM ar[...]

Server Software and Configuration Utilities 79 Internal USB Functionality An internal USB connector is available for use with USB drive keys only. The internal connector shares the same bus with the front external USB connector, and connecting a device to both the front internal and f ront external USB connectors is not supported. This solutio n pr[...]

80 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Array Diagnostic Utility ADU is a Windows-based tool that collect s information about array controllers and generates a list of detected problems. For a list of error messages, refer to "ADU Error Messages (on page 153 )." ADU can be accessed from the SmartStart[...]

Server Software and Configuration Utilities 81 Keeping the System Current List of Tools: Drivers .......................................................................................................................................... 81 Resource Paqs .................................................................................................[...]

82 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Resource Paqs Resource Paqs are operating system-specifi c packages of tools, utilities, and information for HP servers running certain Microsoft® or Novell operating systems. The Resource Paqs include utili ties to monitor performance, software drivers, customer support[...]

83 Battery Replacement If the server no longer automatically disp lays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer cont ains an internal lithium manganese dioxide, a vanadium pent oxide, or an alkaline battery pack. [...]

84 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. Afte r replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about [...]

85 Troubleshooting In This Section Server Diagnostic Steps ........................................................................................................ ........ 85 Procedures for All ProLiant Servers ........................................................................................... 105 Error Messages ...........................[...]

86 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This sy[...]

Troubleshooting 87 49-109 kg 100-240 lb This symbol indicates that the component exceeds the recommended weight for one in dividual to handle safely. WARNING: To reduce the risk of pe rsonal injury or damage to the equipment, observe local o ccupational health and safety requirements and guidelines fo r manual material handling. These symbols, on p[...]

88 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • The leveling jacks are extended to the floor. • The full weight of the r ack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • On[...]

Troubleshooting 89 • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other[...]

90 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. − You must have the appropriate Hea lth Drivers and Management Agents installed on the server. NOTE: To ver[...]

Troubleshooting 91 Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "S tart Diagnosis Flowchart (on page 91 )," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the dia gnostic steps in "G[...]

92 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fi x the problem, use the following flowchart.[...]

Troubleshooting 93 Item Refer to 1 "Symptom Information" 2 "Loose Connections (on p age 108 )" 3 "Service Notifications" 4 Server maintenance and servic e guide, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms ) 5 Server user guide or setup and installation g uide, locat[...]

94 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide[...]

Troubleshooting 95 Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: ?[...]

96 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Item Refer to 7 • "Power Supply Problems (on page 106 )" • Server maintenance and servic e guide, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms ) 8 "System Open Circuits an d Short Circuits (on pag e 12[...]

Troubleshooting 97[...]

98 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faul[...]

Troubleshooting 99[...]

100 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide OS Boot Problems Flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guid[...]

Troubleshooting 101[...]

102 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7 "HP Insight Diagnostics (on page 80 )" Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is repor ted by Insight Management Agents (on page 76 ) • Server boots, but the internal health LED or external health LED is red or ambe[...]

Troubleshooting 103 Item Refer to 8 • "Hardware Problems (on page 105 )" • Server maintenance and servic e guide, located on the Documentation CD or the HP website ( http://www.hp.com/products/servers/platforms )[...]

104 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide[...]

Troubleshooting 105 not faulty. Procedures for All ProLiant Servers The procedures in this section are co mprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware Problems Power Problems (on page 105 ) General Hardware Problems (on page 107 ) Internal System Pro[...]

106 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 5. Have a qualified electrician check the line voltage to be sure it meets the required specifications. 6. Be sure the proper circuit breaker is in the On position. Power Supply Problems Action : 1. Be sure no loose connections (on page 108 ) exist. 2. If the power suppl[...]

Troubleshooting 107 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, cont act an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. Refer to the UPS documentation. 8. If the UPS sleep mode initiated, disabl e sleep mode for [...]

108 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Loose Connections Action : • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have b[...]

Troubleshooting 109 − Installation of a SCSI device without termination or without prope r ID settings − Setting of an IDE device to Master/Slave when the other device is set to Cable Select − Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose con[...]

110 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Unknown Problem Action : 1. Disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Ke[...]

Troubleshooting 111 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the Device Action : 1. Uninstall the device. If the server works with the device rem oved and uninstalled, either a[...]

112 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Internal System Problems List of Problems: CD-ROM and DVD Drive Problems .......................................................................................... 112 DAT Drive Problems ....................................................................................[...]

Troubleshooting 113 Data read from the drive is incons istent, or drive cannot read data Action : 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you a[...]

114 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Diskette drive cannot write to a diskette .................................................................................... 115 DAT drive error or failure occurs Action : 1. Be sure drivers, software, and firmwa re are upgraded to the latest revisions. 2. Clean the dr[...]

Troubleshooting 115 Diskette drive light stays on Action : 1. Be sure no loose connections (on page 108 ) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inse rted. Remove the diskette and reinsert correctly into the drive. 4. Be sure the diskette [...]

116 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide on the front of the drive and look insi de to see that the drive leader is connected to the buckling link-hook. 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the pr[...]

Troubleshooting 117 − To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link-hook, wh ich should be engaged in the leader slot. DLT drive failure occurs Action : • Be sure the power and signal cables are properly connected. ?[...]

118 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide server documentation for further requirements. NOTE: It is recommended that no more than two DLT drives per bus exist. • If using an external DLT drive that requi res a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive, be sure the [...]

Troubleshooting 119 4. Be sure no POST error messages (" POST Error Messages and Beep Codes" on page 186 ) are displayed while booting the server that indicate temperature violation or fan failure information. Re fer to the server documentation for t he temperature requirements for the server. 5. Access the IML to see if any ev ent list e[...]

120 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide System completes POST but hard drive fails Action : 1. Be sure no loose connections (on page 108 ) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properl y cabled and terminated if necessary. 4. Be sure the SCSI cable is worki ng by replacing i[...]

Troubleshooting 121 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is reco mmended that hard drives should have a minimum of 15 percent free space. N[...]

122 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide General memory problems are occurring Action : • Be sure the memory meets the server requ irements and is installed as required by the server. Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size, t[...]

Troubleshooting 123 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80 ) and replace failed components as indicated. Server fails to rec ognize existing memory Action : 1. Reseat the memory. 2. [...]

124 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide PPM Problems Action : If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods without the access panel. Operating the server witho ut the access panel results in improper airflow and impr oper cooling that can lead to therm[...]

Troubleshooting 125 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor fro m the server. Replace each with a pr[...]

126 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Be sure no loose connections (on page 108 ) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, su ch as screws, bits, or slot bracket blanks, that may be short circuiting components.[...]

Troubleshooting 127 on the server and to the monitor. − For tower-model servers, check the cab le connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6. Be sure the vi[...]

128 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action : Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Audio P[...]

Troubleshooting 129 − For tower-model servers, check th e cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4[...]

130 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide No response occurs when you type AT commands .................................................................... 130 AT commands are not visible .................................................................................................... . 131 Data is displayed [...]

Troubleshooting 131 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website ( http://www.hp.com ) for a complete list of AT commands. AT commands are not visible Action : Set the echo command to On using the AT command ATE . Data is displayed as garbled character s after the connecti on is established Action : 1. Be sure[...]

132 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Modem disconnects while online Action : 1. Be sure no loose connections (on page 108 ) exist. 2. Be sure no line interference exists . Retry the connection by dialing the number several times. If conditions re main poor, contact the telephone company to have the line tes[...]

Troubleshooting 133 3. If this does not work, force a slower baud rate (14400 baud) with t he AT command AT&Q6N0S37=11 . You are unable to connect at 56 Kbps Action : 1. Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this. Reattempt to connect at a lower baud rate. 2. Be sure no line interference ex[...]

134 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 7. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 8. Be sure the server ROM is up to date. 9. Be sure the controller drivers are up to date. 10. Be sure a valid IP address is a ssigned to the controller and that the configurat[...]

Troubleshooting 135 a. Uninstall the network controller dr iver for the malfunctioning controller in the operating system. b. Restart the server, run RBSU, and be sure the server recognizes the controller and resources are available for the controller. c. Restart the server, and then reinstall the network driver. 4. Refer to the operating system do[...]

136 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Restoring to a Backed-Up Version (on page 138 ) When to Reconfigure or Reload Software (on page 138 ) Linux Operating Systems (on page 139 ) Operating System Problems List of Problems: Operating system locks up.............................................................[...]

Troubleshooting 137 1. Type the following commands at the System Console screen (where XXX is the new numeric value): Set Minimum Packet Receive Buffers=XXX Set Maximum Packet Receive Buffers=XXX 2. Add the commands to the STARTUP.NCF file. NOTE: When gigabit NICs are installed, the minimum b uffers should be set to at least 500, and the maximum to[...]

138 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Restoring to a Backed-Up Version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system. If restoring the p[...]

Troubleshooting 139 Errors occur after the syst em software is changed ..................................................................... 140 Errors occur after an a pplication is installed .............................................................................. 140 Windows® 2003—Automated System Recovery Diskette. If the operating syst[...]

140 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Software locks up Action : 1. Check the application log and opera ting system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems. 4. Re[...]

Troubleshooting 141 • Be sure you have the most current drivers ("Maintaining Current Drivers" on page 141 ). Clustering Software If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to the documenta tion provided with the application for cluster troubleshooting information. Check the[...]

142 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Microsoft® operating systems—PSPs are available for servers running Microsoft® Windows NT® 4.0, and Windows® Server 2003. SSDs are also available for other versions of Microsoft® Windows® operating systems. • Novell NetWare—PSPs are available for servers [...]

Troubleshooting 143 • An administrative user account on each target system. The administrative account must have the same user name and password as the local administrative client system. • All target systems are connected to the same network and use protocols that enable them to be seen from the administrative client. • Each target system ha[...]

144 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Network connection fails on remote communication Because network connectivity cannot be guaranteed, it is possible for the administrative client to become disconn ected from the target server during the ROM flash preparation. If any remote connectivity procedure fails du[...]

Troubleshooting 145 • You want to change the operating system selection. • You encounter a failure-causing error during the SmartStart installation. • You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website ( http://[...]

146 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide on page 147 ) • Outside North America, call the neares t HP Technical Support Phone Center. For telephone numbers for worldwide Tec hnical Support Centers, refer to the HP website ( http://www.hp.com ). Server Information You Need Before contacting HP, collect the foll[...]

Troubleshooting 147 revision Operating System Information You Need Depending on the problem, you may be as ked for certain pieces of information. Be prepared to access the information list ed in the following sections, based on operating system used. Microsoft® Operating Systems Collect the following information: • Whether the operating system w[...]

148 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux Operating Systems Collect the following information: • Operating system distribution and version Look for a f[...]

Troubleshooting 149 − Version of the PSP used − List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware com ponent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages No[...]

150 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide − SYS:SYSTEMSURVEY.TXT • Current patch level • A list of each third-party hardware com ponent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any as[...]

Troubleshooting 151 • A list of each third-party hardware com ponent installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages IBM OS/2 Operating Systems Collect the following information: • Operating system ve[...]

152 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide − File system on each logical drive • Warp Server version used and: − Whether Entry, Advanced, Advanced with SMP, or e-Business − All services running at the time the problem occurred • A list of each third-party hardware com ponent installed, with the firmware[...]

Troubleshooting 153 Board in Use by Expand Operation ............................................................................................ 161 Board not Attached ............................................................................................................. ........ 161 − /usr/sbin/prtconf Error Messages ADU Error Messages (o[...]

154 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing ...................... 162 Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips ............. 162 Configuration Signature is Zero ............................................[...]

Troubleshooting 155 Logical Drive X Stat us = Overheating ....................................................................................... 171 Logical Drive X Status = Recovering (rebuilding data on a replaced drive) ............................. 172 Logical Drive X Status = Wrong Driv e Repl aced ............................................[...]

156 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Attached Drives... ............................................................................................................. .......... 181 Swapped Cables or Configuration Error Dete cted. The Maximum Logical Volume Count X... 182 System Board is Unable to Identify w[...]

Troubleshooting 157 Accelerator Error Log Description : List of the last 32 parity errors on transfers to or from the memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write). Action : If many parity errors are listed, you may need to replace the array accelerator board. Accelerator Par[...]

158 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Description : Data in cache was lost, but not because of the battery being discharged. Action : Be sure the array accelerator is pr operly seated. If the error persists, you may need to replace the array accelerator. Accelerator Status: Dirty Data Detected has Reached Li[...]

Troubleshooting 159 Description : The number of cache lines experiencing excessive ECC errors has reached a preset limit. Therefore, the cache has been shut down. Action : 1. Reseat the cache to the controller. 2. If the problem persists, replace the cache. Accelerator Status: Obsolete Data Detected Description : During reset initialization, obsole[...]

160 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Accelerator Status: Possible Data Loss in Cache Description : Possible data loss was detected during power-up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board. Action : No way exists[...]

Troubleshooting 161 Adapter/NVRAM ID Mismatch Description : EISA NVRAM has an ID for a different controller from the one physically present in the slot. Action : Run the server setup utility. Array Accelerator Battery Pack X not Fully Charged Description : Battery is not fully charged. Action : If 75% of the batteries present are fully charged, the[...]

162 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Description : The cache has been disabled because RAID ADG volume is configured but the ADG Enabler Dongle is broken or missing. Action : Check the ADG Enabler Dongl e. Replace if needed. Cache Has B[...]

Troubleshooting 163 Controller Communication Failure Occurred Description : Controller communication failure occurred. ADU was unable to successfully issue commands to the controller in this slot. Action : 1. Be sure all cables are properly connected and working. 2. Be sure the controller is working, and replace if needed. Controller Detected. NVRA[...]

164 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Controller Is Not Configured Description : Controller is not configured. If the controller was previously configured and you change drive loca tions, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been[...]

Troubleshooting 165 Drive (Bay) X Firmware Needs Upgrading Description : Firmware on this physical drive is below the latest recommended version. Action : Run Options ROMPaq to upgrade the drive firmware to the latest revision. Drive (Bay) X has Insufficient Capacity for its Configuration Description : Drive has insufficient capacity to be used in [...]

166 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Drive (Bay) X is a Replacement Drive Description : This drive has been replaced. This message is displayed if a drive is replaced in a fault-tolerant logical volume. Action : If the replacement was intentiona l, allow the drive to rebuild. Drive (Bay) X is a Replacement [...]

Troubleshooting 167 Drive (Bay) X Upload Code Not Readable Description : An error occurred while ADU was trying to read the upload code information from this drive. Action : If multiple errors occur, the drive may need to be replaced. Drive (Bay) X Was Inadvertently Replaced Description : The physical drive was incorrectly replaced after another dr[...]

168 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Drive Time-Out Occurred on Physical Drive Bay X Description : ADU issued a command to a physical drive and the command was never acknowledged. Action : The drive or cable may be bad. Ch eck the other error messages on the Diagnostics screen to determine resolution. Drive[...]

Troubleshooting 169 Identify Logical Drive Data did not Match with NVRAM Description : The identify unit data from the a rray controller does not match with the information stored in NVRAM. This can occur if new, previously configured drives have been placed in a system that has also been previously configured. Action : Run the server setup utility[...]

170 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description : Battery pack on the array accelerator is below the required voltage levels. Action : Replace the array accelerator board if the batteries do not recharge within 36 power[...]

Troubleshooting 171 Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) Description : A physical drive in this logical drive has failed. The logical drive is operational, but the loss of an additi onal drive causes permanent data loss. Action : Replace the failed drive as soon as possible. Logical Drive X Status = [...]

172 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Description : A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuildin g from the mirror drive or the parity data. Action : No action is required[...]

Troubleshooting 173 No Configuration for Array Accelerator Board Description : The array accelerator board has not been configured. Action : If the array accelerator board is present, run ACU to configure the board. NVRAM Configuration Present, Controller not Detected Description : EISA NVRAM has a configuration for an array controller, but no boar[...]

174 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Other Controller Indicates Different Cache Size Description : The other controller in the redundant controller configuration has a different size array accelerator. Action : Be sure both controllers are using the same capacity array accelerator. RIS Copies Between Drives[...]

Troubleshooting 175 SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description : The monitor and performance threshold for this drive has been violated. Action : Check and resolve the threshold that has been violated. SCSI Port X, Drive ID Y is not Stamped for Monitoring Description : The drive has not been stampe d with monitor an[...]

176 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description : The copies of RIS on the drive do not match. Action : Check for other errors. The drive may need to be replaced. SCSI Port X, Drive ID Y...S.M.A.R.T. Pred ictive Failure Errors Have Been Dete[...]

Troubleshooting 177 Set Configuration Command Issued Description : The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. Action : Run the server setup utility to reinitialize the array accelerator board. Soft Firmware Upgrade Required Description : ADU has determined t[...]

178 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Description : A power supply in the external storage unit has failed. Action : Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated Condition... ...SOLUTION: Make sure all cooling fans a re operating properly. Also be sure the operating envir[...]

Troubleshooting 179 Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded... ...SOLUTION: this condition usually occurs on enclosures with multiple fans and one of those fans has failed. Replace any fans not operating properly. Description : One or more fans in the external storage unit have failed. Action : Replace the failed fans. St[...]

180 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Description : You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part of the original array configuration. Action : 1. Upgrade the firmware on this controller. 2. If the problem persists: Replace this contro[...]

Troubleshooting 181 Description : One or more physical drives were moved, causing a configuration that is not supported. Action : Move all drives to their original lo cations, and then refer to the server documentation for supported configurations. Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged... ...SOLUTION: [...]

182 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X... ...was exceeded during logical volume addition. Al l logical volumes beyond X have been lost and cannot be recovered. SOLUTION: Identify the drives that contain th e lost logical volume[...]

Troubleshooting 183 4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other , it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact an authorized servic e provider fo[...]

184 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify th at the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If t his doesn’t[...]

Troubleshooting 185 WARNING - Drive Write Cache is Enabled on X Description : Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating paramete rs of the drive may have been altered. Condition can cause data corruption if power to the drive is interrupted. Action : Replace the drive with a supported drive o[...]

186 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Wrong Accelerator Description : This may mean that the board was replaced in the wrong slot or was placed in a system previously conf igured with another board type. Included with this message is a message indicati ng (1) the type of adapter sensed by ADU, and (2) the ty[...]

Troubleshooting 187 WARNING: To avoid potenti al problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, re placing, reseating, or modifying system components. Non-Numeric Messages or Beeps Only List of Messages: Advanced Memory Protection Mode: Online spare with... ................................[...]

188 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Unsupported Processor Detected System w ill ONLY boot ROMPAQ Utility. System Halted. 196 WARNING: A Type 2 Header PC I Device Has Been Detected... ............................................ 196 Advanced Memory Protection Mode: Online spare with... Audible Beeps : None [...]

Troubleshooting 189 Critical Error Occurred Prior to this Power-Up Audible Beeps : None Possible Cause : A catastrophic system error, which caused the server to crash, has been logged. Action : Run Insight Diagnostics ("HP Insight Diagnostics" on page 80 ) and replace failed components as indicated. Fan Solution Not Fully Redundant Audibl[...]

190 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Fatal Express Port Error Audible Beeps : None Possible Cause : A PCI Express port has experienced a fatal error that caused an NMI. Action : Run Insight Diagnostics and replace failed PCI Express boards or reseat loose PCI Express boards. Fatal Front Side Bus Error Audib[...]

Troubleshooting 191 FATAL ROM ERROR: The System ROM is not Properly Programmed. Audible Beeps : 1 long, 1 short Possible Cause : The System ROM is not properly programmed. Action : Replace the physical ROM part. High Temperature Condition detected by Processor x Audible Beeps : Possible Cause : Ambient temperature exceeds reco mmended levels, fan s[...]

192 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Internal CPU Check - Processor Audible Beeps : None Possible Cause : A processor has experienced an internal error. Action : Run Insight Diagnostics and replace any failed components as indicated, including processors and PPMs. Invalid Password - System Halted! Audible B[...]

Troubleshooting 193 NMI - Button Pressed! Audible Beeps : None Possible Cause : The NMI button was pressed, initiating a memory dump for crash dump analysis. Action : Reboot the server. NMI - Undetermined Source Audible Beeps : None Possible Cause : An NMI event has occurred. Action : Reboot the server. No Floppy Drive Present Audible Beeps : None [...]

194 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 2. Be sure no keys are depressed or stuck. 3. If the failure reoccurs, replace the keyboard. Parity Check 2 - System DIMM Memory Audible Beeps : None Possible Cause : An uncorrectable error memory event occurred in a memory DIMM. Action : Run Insight Diagnostics to ident[...]

Troubleshooting 195 REDUNDANT ROM ERROR: Backup ROM Invalid. - ... ...run ROMPAQ to correct error condition. Audible Beeps : None Possible Cause : The backup system ROM is corrupted. The primary ROM is valid. Action : Run ROMPaq Utility to flash the syst em so that the primary and backup ROMs are valid. REDUNDANT ROM ERROR: Bootblock Invalid. - ...[...]

196 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Temperature violation detected - system Shutting Down in x seconds Audible Beeps : 1 long, 1 short Possible Cause : The system has reached a cauti onary temperature level and is shutting down in X seconds. Action : Adjust the ambient temperature, install fans, or replace[...]

Troubleshooting 197 100 Series List of Messages: 101-I/O ROM Error .............................................................................................................. ...... 197 102-System Board Failure ....................................................................................................... ... 197 102-System Board Failure[...]

198 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 102-System Board Failure, CMOS Test Failed. Audible Beeps : None Possible Cause : 8237 DMA controllers, 8254 tim ers, and similar devices. CAUTION: Only authorized technicians train ed by HP should attempt to remove the system board. If you believe the system board requi[...]

Troubleshooting 199 104-ASR Timer Failure Audible Beeps : None Possible Cause : System board failure. CAUTION: Only authorized technicians train ed by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Te chnical Support before proceeding. Action : Run Insight Diagnostics ("HP Insight[...]

200 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 172-1-Configuration Non-volatile Memory Invalid Audible Beeps : None Possible Cause : Nonvolatile configuration corrupted. Action : Run the server setup utility and correct the configuration. 180-Log Reinitialized Audible Beeps : None Possible Cause : The IML ("Inte[...]

Troubleshooting 201 201-Memory Error Audible Beeps : None Possible Cause : Memory failure detected. Action : Run Insight Diagnostics ("HP Insight Diagnostics" on page 80 ) and replace failed components as indicated. 203-Memory Address Error Audible Beeps : None Possible Cause : Memory failure detected. Action : Run Insight Diagnostics (&q[...]

202 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps : 1 long, 1 short Possible Cause : Installed memory module is an unsupported size. Action : Install a memory module of a supported size. 207-Invalid Memory Configuration - Incomplete Ban[...]

Troubleshooting 203 Audible Beeps : 1 long, 1 short Possible Cause : Installed DIMMs in the same bank are of different sizes. Action : Install correctly matched DIMMs. 207-Invalid Memory Configuration - Unsupported DIMM in Bank x Audible Beeps : 1 long, 1 short Possible Cause : One of the DIMMs in bank X is of an unsupported type. Action : Install [...]

204 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 209-Online Spare Memory Configuration - No Valid Banks for Online Spare Audible Beeps : 1 long, 1 short Possible Cause : Two valid banks are not available to support an online spare memory configuration. Action : Install or reinstall DIMMs to support online spare configu[...]

Troubleshooting 205 300 Series List of Messages: 301-Keyboard Error.................................................................................................................... 205 301-Keyboard Error or Test Fixture Installed ............................................................................ 205 303-Keyboard Controller Error ......[...]

206 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 303-Keyboard Controller Error Audible Beeps : None Possible Cause : System board, keyboard, or m ouse controller failure occurred. Action : 1. Be sure the keyboard and mouse are connected. CAUTION: Only authorized technicians train ed by HP should attempt to remove the s[...]

Troubleshooting 207 40X-Parallel Port X Address Assignment Conflict Audible Beeps : 2 short Possible Cause : Both external and internal por ts are assigned to parallel port X . Action : Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected... ...A hardware conflict in your system is keep ing some sy[...]

208 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 601-Diskette Controller Error Audible Beeps : None Possible Cause : Diskette controller circuitry failure occurred. Action : 1. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics ("HP Insigh[...]

Troubleshooting 209 611-Primary Floppy Port Address Assignment Conflict Audible Beeps : 2 short Possible Cause : A hardware conflict in the system is preventing the diskette drive from operating properly. Action : 1. Run the server setup utility to config ure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnost[...]

210 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 1151-Com Port 1 Address Assignment Conflict Audible Beeps : 2 short Possible Cause : Both external and internal serial ports are assigned to COM X . Action : Run the server setup utility and correct the configuration. 1600 Series List of Messages: 1609 - The server may h[...]

Troubleshooting 211 Audible Beeps : None Possible Cause : Real-time clock system battery has lost power. The system will lose its configuration every time AC pow er is removed (when the system is unplugged from AC power source) and this message displays again if a battery failure has occurred. However, the system will function and retain configurat[...]

212 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Audible Beeps : None Possible Cause : Required fan not spinning. Action : Replace the failed fan to provide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps : 2 short Possible Cause : Required fan not installed or spinning. Action : 1. Check the fans to[...]

Troubleshooting 213 1611-Fan x Failure Detected (Fan Zone I/O) Audible Beeps : 2 short Possible Cause : Required fan not installed or spinning. Action : 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. [...]

214 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide 1611- Power Supply Zone Fan Assembly Failure Detected. Either... ...the Assembly is not installed or multiple fans have failed. Audible Beeps : None Possible Cause : Required fans are missing or not spinning. Action : 1. Check the fans to be sure they are installed and w[...]

Troubleshooting 215 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps : None Possible Cause : A redundant fan is not spinning. Action : Replace the failed fan. 1612-Primary Power Supply Failure Audible Beeps : 2 short Possible Cause : Primary power supply has failed. Action : Replace power supply. 1615-Power Supply Configuration Error Audi[...]

216 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide System AC Power Overlo ad (Power Supply X) ......................................................................... 220 System AC Power Problem (Power Supply X) .......................................................................... 220 1615-Power Supply Failure, Pow[...]

Troubleshooting 217 System Fan Failure (Fan X, Location) ....................................................................................... 220 System Fans Not Redundant...................................................................................................... . 220 System Overheating (Zone X, Location) .............................[...]

218 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide A CPU Power Module (System Board, Socket X)... ...A CPU Power Module (Slot X, Socket Y) Failed Event Type : Power module failure Action : Replace the power module. In the case of an embedded power module, replace the system board. ASR Lockup Detected: Cause Event Type : [...]

Troubleshooting 219 Event Type : System lockup Action : Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... ...Corrected Memory Error Threshold Passed (System Memo ry) Corrected Memory Error Threshold Passed (Memory Module Unknown) Event Type : Correctable error threshold exceeded Action[...]

220 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type : Uncorrectable error Action : Replace the processor. Real-Time Clock Battery Failing Event Type : System configuration battery low Action : Replace the system configuration battery. System AC Power Ove[...]

Troubleshooting 221 System Overheating (Zone X, Location) Event Type : Overheating condition Action : Check fans. System Power Supplies Not Redundant Event Type : Power supply not redundant Action : Add a power supply or replace the failed power supply. System Power Supply Failure (Power Supply X) Event Type : Power supply failure Action : Replace [...]

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223 Electrostatic Discharge In This Section Preventing Electrostatic Discharge ............................................................................................. 223 Grounding Methods to Prevent Electrostatic Discharge............................................................. 224 Preventing Electrostatic Discharge To prevent damaging [...]

224 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding . Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or[...]

225 Regulatory Compliance Notices In This Section Regulatory Compliance Id entification Numbers ........................................................................ 225 Federal Communications Commission Notice ........................................................................... 226 Declaration of Conformity for Products Mark ed with the [...]

226 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Federal Communications Commission Notice Part 15 of the Federal Communica tions Commission (FCC) Rules and Regulations has established Radio Freque ncy (RF) emission limits to provide an interference-free radio frequency spectru m. Many electronic devices, including comp[...]

Regulatory Compliance Notices 227 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against ha rmful interference in a residential installation. This equipment generates, uses, and can rad[...]

228 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 5 10101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the pa rt, series, or model number found on the product. Modifications The FCC requires the user to be notified that any change[...]

Regulatory Compliance Notices 229 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meet s all requirements of the Canadian Interference-Causing E quipment Regulations. Cet appareil numérique de la classe B respecte toutes les e[...]

230 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Japanese Notice BSMI Notice Korean Notices Class A Equipment[...]

Regulatory Compliance Notices 231 Class B Equipment Laser Compliance This product may be provided with an op tical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does [...]

232 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide • Do not try to open the module enclosure. There are no user- serviceable components inside. • Do not operate controls, m ake adjustments, or perform procedures to the laser device other than those specified herein. • Allow only HP Authorized Service t echnicians t[...]

233 Width 42.62 cm (16.78 in) Server Specifications In This Section Environmental Specifications ................................................................................................... .. 233 Server Specifications .......................................................................................................... ........ 233 Envi[...]

234 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide Weight (maximum) 16.78 kg (37 lb) Weight (no drives installed) 12.47 kg (27.5 lb) Input requirements Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6.0 A (110 V) to 3.0 A (220 V) Rated input power 580 W BTUs per hour 1990 [...]

235 Technical Support In This Section Related Do cuments ..................................................................................................................... 235 HP Contact Information......................................................................................................... ..... 235 Related Documents For related doc[...]

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237 Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DU Driver Update EFS Extended Feature Supplement IEC International Electrotechnical Commission[...]

238 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM no[...]

Acronyms and Abbreviations 239 PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self-Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SA[...]

240 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD Support Software Diskette TMRA recommended ambient operating temperature UID unit identification USB universal seri[...]

Acronyms and Abbreviations 241 VHDCI very high density cable interconnect WOL Wake-on LAN[...]

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243 C cables 228 error messages 153, 186, 21 6 European Union notice 229 Index 1 120PCI.HAM 137 A AC power suppl y 54 access panel 28 ACPI support 137 ACU (Array Configu ration Utility) 70, 237 additional information 235 ADU Error M essages 153 Altiris Deployment Solu tion 71 Altiris eXpress Deploymen t Server 71 Array Configuration Utility (A CU) [...]

244 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide IBM OS/2 151 IDE device 108 memory dump 14 memory slots 12 event list error messages 216 expansion sl ots 10 extending server from rack 26 external health LED 7, 8 F factory-install ed operating s ystems 136 fan connectors 12 fan LED 19, 23 fans 23, 1 18 features 7 Feder[...]

Index 245 power LEDs, system 8 Power On/Standby button 7, 8, 25 ROM-Base d Setup Util ity (RBSU) 67, 112 ROMPaq utility 73, 76 Microsoft operating s ystems 147 modems 129 mouse 128 mouse compliance statement 228 mouse connect or 10 N network co nnector LEDs 11 network c ontrollers 133 new hardwa re 108 NIC (network interface controller) 136, 238 NI[...]

246 HP ProLiant DL360 Generation 4 Se rver Reference and Troubleshooting Guide S safety consider ations 36, 85 SATA connect ors 12 SATA drives 18 SCO 150 SCSI connectors 12 SCSI IDs 18, 49 SCSI termination 108 sense error cod es 113 serial connector 10 serial number 71 series number 225 server featur es and options 43 server setup 31 Service Packs [...]