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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Worcester 400, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Worcester 400 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Worcester 400. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Worcester 400 should contain:
- informations concerning technical data of Worcester 400
- name of the manufacturer and a year of construction of the Worcester 400 item
- rules of operation, control and maintenance of the Worcester 400 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Worcester 400 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Worcester 400, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Worcester service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Worcester 400.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Worcester 400 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
HIGHFLOW 400 ELECTRONIC SERIES USER INSTRUCTIONS & CUSTOMER CARE GUIDE G.C. NUMBERS APPLIANCE NA TURAL GA S L.P .G. F anned Flue (RSF) 47 311 61 47 311 64 Balanced Flue (BF) 47 311 62 Open Flue (OF) 47 311 63[...]
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Page 2
EXCELLENCE COMES A S STAND ARD Thank you for purchasing a Highflow 400 Electronic gas-fired combination appliance. Highflow 400 Electronic Series appliances are made by Worcester Heat Systems and the strictest quality control stan- dards are demanded throughout ever y stage of production. Indeed, Worcester Heat Systems have led the field in inno- v[...]
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Page 3
GA S SAFETY (INSTALL A TION AND USE) REGUL A TIONS 1998 It is the law that all gas appliances must be installed by a compe- tent person in accordance with the above regulations. F ailure to install appliances correctly could lead to prosecution. It is in your interest and that of safety to ensure compliance with the law . The manufacturers notes mu[...]
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Page 4
Hot W ater and Central Heating Mode: The appliance will supply heat to the central heating system as required. A demand for hot water at a tap or shower will override the central heating function for the period of the domestic hot water demand. When domestic hot water is no longer required the burner and pump will continue to operate until the heat[...]
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Page 5
5 CENTR AL HEA TING SYSTEM During the first few hours of operation of the central heating system, check that all radiators are being heated at an even rate. Should the upper area of a radiator be at a lower temperature than the base of the radiator, it should be vented by releasing air through the venting screw at the top of each radiator. Mak e su[...]
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Page 6
6 ROOM THERMOSTA T A room thermostat may be fitted for control of the central heat- ing temperature. The method of setting a room thermostat varies with the type and manufacture. Refer to the instructions supplied with the room thermostat. THERMOSTA TIC RADIA TOR VAL VES If thermostatic radiator valves are to be fitted to the system then they must [...]
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Page 7
7 NOTE: Do not place anything on top of the appliance. If the appliance is fitted in a compartment do not use the compartment for storage purposes unless it conforms to the requirements of BS 6798:1987: Section 6. In particular, the flue pipe should not pass through an airing cupboard space unless protected by a guard (such as wire mesh) concentric[...]
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Page 8
8 The appliance is fitted with a blanking panel or an electronic programmer on the facia panel for the control of domestic hot water and central heating. OPER A TING MODES HOT WA TER ONL Y . The appliance will operate at any time there is a demand for hot water. Heating temperature control at OFF (fully anti-clockwise). OFF . Both hot water and cen[...]
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Page 9
9 Fig. 2. Facia panel. Heating T emperature Contr ol Minimum setting Maximum setting Optional Facia M ounted Programmer P ower Light CH ON Light OFF HW ON Light Hot W ater T emperature Contr ol[...]
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Page 10
10 TO LIGHT THE APPLIANCE See F igs 2 and 3. Set the temperature controls A,B (or programmer C if fitted) to OFF . Switch off the electricity supply . Remove the cabinet front panel by lifting off its mountings. T urn the gas ser vice cock D on. Check that the red needle on the pressure gauge is not below the required pressure (sealed systems only)[...]
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Page 11
11 O VERHEA T THERMOSTA TS Overheat thermostats are fitted to the appliance which interrupt the electricity supply to the gas control through the control circuits in the event of overheating. If the appliance fails to light, check that an overheat thermostat has not operated by obser ving the status of the indicator lights on the facia. If the CH a[...]
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Page 12
12 More than 30% of all calls made to Worcester Heat Systems to report appliance faults or breakdowns prove to be false alarms, as there is often a simple explanation for the apparent malfunction. So, to help you save time and money – not to mention frustration and inconvenience – please refer to the General Information, Notes and Lighting Inst[...]
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Page 13
13 MAINTAINING Y OUR APPLIANCE Y our new Worcester Highflow 400 Electronic gas-fired appli- ance represents a long-term investment in a reliable, high quali- ty product. In order to realise its maximum working life, and to ensure it continues to operate at peak efficiency and performance, it is essential that your boiler receives regular, competent[...]
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Page 14
14 SER VICE CENTRES CONTACT NUMBERS: UK Call Centre T el. 08457 256 206 UK Call Centre F ax. 01905 757536 Scotland only F ax. 01506 441 687 OPER A TING HOURS: Mon - F ri 8.00am to 6.00pm Sat 8.30am to 1.00pm Please contact our UK Call Centre number where our friendly operators will book your call with one of our team of nationwide engineers. NOTE: [...]
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Page 15
15 Y OUR WORCESTER HIGHFLOW 400 ELECTRONIC SERIES GU AR ANTEE This appliance is guaranteed against faulty materials or workmanship for a period of twelve calendar months from the date of installation subject to the following conditions and exceptions. 1. That during the currency of this guarantee any components of the unit which are proved to be fa[...]
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Page 16
EXCELLENCE COMES A S STANDARD W orcester Heat Systems Limited. Cotswold W ay , W arndon, W orcester WR4 9SW . Telephone: (01905) 754624. F ax: (01905) 754619. T echnical Ser vice Helpline 08705 266241. www .worcester-bosch.co.uk 8 716 115 020a (05/08) Y ou should complete and return the postpaid Guarantee Registration Card within 14 days of purchas[...]