Xerox 6400 manual

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A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Xerox 6400, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Xerox 6400 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Xerox 6400. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Xerox 6400 should contain:
- informations concerning technical data of Xerox 6400
- name of the manufacturer and a year of construction of the Xerox 6400 item
- rules of operation, control and maintenance of the Xerox 6400 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Xerox 6400 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Xerox 6400, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Xerox service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Xerox 6400.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Xerox 6400 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    W orkC entre ® 6400 User Guide English Fr ançais Guide d'utilisation Italiano Guida dell'utente Deutsch Benutzerhandbuch Español Guía del usuario P ortuguês Guia do usuário Nederlands Gebruikershandleiding Sv enska Användarhandbok Dansk Betjeningsvejledning Norsk Brukerhåndbok Suomi Käyttöopas Čeština Uživatelsk á příručk[...]

  • Page 2

    Copy right © 2009 Xer ox Corporation. All Rights R eserv ed. Unpublishe d rights r eserved unde r the copy right laws of the United St a te s. Contents of this publication may not be reprodu ced in any f orm wit hout permissio n of Xer ox Corpor ation. Co pyright prot ection claimed i ncludes all f orms of matt ers of copyrightable materials and i[...]

  • Page 3

    W orkCentre 6400 Multifunction Printer User G uide 3 Co n t e n t s 1 Saf ety Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Laser Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    W orkCentr e 6400 Multifunction P rinter User Guide 4 Installing the Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Choosing a Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    W orkCentre 6400 Multifunction Printer User G uide 5 Printing Insert Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Printing Cover Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    W orkCentr e 6400 Multifunction P rinter User Guide 6 Selecting Fax Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Setting 2-Sided Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 7

    W orkCentre 6400 Multifunction Printer User G uide 7 Setting Scan Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Advanced Scanning Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 8

    W orkCentr e 6400 Multifunction P rinter User Guide 8 Print-Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Using Built-in Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 9

    W orkCentre 6400 Multifunction Printer User G uide 9 Fax Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 10

    W orkCentr e 6400 Multifunction P rinter User Guide 10[...]

  • Page 11

    1 W orkCentr e 6400 Multifunction Print er User Guide 11 Saf ety This chapter includes: • Electrical Saf ety on page 12 • Oper ational Saf ety on page 14 • Maintenance Saf ety on pa ge 15 • Pro d u ct Sy m b ol s on page 16 Y our printer and the recommended supplies hav e been designed a nd tested to meet strict saf ety requirements. Attent[...]

  • Page 12

    Saf ety W orkCentr e 6400 Multifunction P rinter User Guide 12 Electrical Saf ety Wa r n i n g : Do not pu sh objects (including paper clips or staples) into slots or openings on the product. Making contact with a v oltage point or shorti ng out a part could result in fire or el ectrical shock. Wa r n i n g : Do not remove the covers or guards that[...]

  • Page 13

    Saf ety W orkCentre 6400 Multifunction Printer User G uide 13 • Do not place the product in an area where people might step on the pow er cord. • Do not place ob jects on the power cor d. The pow er cord is att ached to the product as a plug-in device on the back of the product. If it is necessary to disconnect all electrical power f rom the pr[...]

  • Page 14

    Saf ety W orkCentr e 6400 Multifunction P rinter User Guide 14 Oper ational Saf ety Y our product and sup plies were designed and tested to meet strict saf ety requirements. These include saf ety agency examination, ap pr oval, an d compliance with established environmental stan dards. Y our att ention to the f ollowing saf e ty guidelines helps to[...]

  • Page 15

    Saf ety W orkCentre 6400 Multifunction Printer User G uide 15 Maintenance Saf ety • Do not att empt any maint enance procedure th at is not specifically described in the documentation sup plied with your product. • Do not use aer osol cleaners. Cl ean with a dry lint-f ree cloth only. • Do not burn any consumable s or routine maintena nce ite[...]

  • Page 16

    Saf ety W orkCentr e 6400 Multifunction P rinter User Guide 16 P roduct S ymbols Sym b o l Description W arning or Caution: Ignoring this warning could c aus e serious injury or even death. Ignoring this caution coul d cause injury or damage to the property. Hot surf ace on or in the product. Us e caution to a v oid personal injury. Do not touch co[...]

  • Page 17

    2 W orkCentr e 6400 Multifunction Print er User Guide 17 Fe a t u r e s This chapter includes: • P arts of the Print er on page 18 • P rinter C onfigurations on pag e 20 • C ontrol P anel on page 22 • Administrator Access on page 26 • More Inf ormation on page 27[...]

  • Page 18

    Fe a t u r e s W orkCentr e 6400 Multifunction P rinter User Guide 18 P arts of the P rinter This section includes: • F ront-Right Views on page 18 • R ear-Left View on page 19 • Internal Components on page 19 F ront-Right Views 1. T r ay 2 2. F ront door 3. Contr ol panel 4. Output tr ay 5. Document glass 6. Document f eeder 7. T r ay 1 1. T[...]

  • Page 19

    Fe a t u r e s W orkCentre 6400 Multifunction Printer User G uide 19 R ear-L eft View Internal C omponents 1. P ower switch 4. F o reign device interf ace connection 2. P ower cord connection 5. USB connection 3. F a x connection (6400X and 6400XF only) 6. Ethernet connection 1. T oner cartridge x4 4. F use r 2. Imaging unit x4 5. T ransf er Roller[...]

  • Page 20

    Fe a t u r e s W orkCentr e 6400 Multifunction P rinter User Guide 20 P rinter C onf igur ations • Standar d F eatures on page 20 • A vailable C onfiguratio ns on page 20 • Pr oduct Options on page 21 St andard F eatures The W orkCentr e 6400 printer has many f eatures to mee t your print needs: • C opy, print, and scan capabili ties • F [...]

  • Page 21

    Fe a t u r e s W orkCentre 6400 Multifunction Printer User G uide 21 P roduct Options The f ollowing options ar e available f or the W orkCentr e 6400 printer: • 500-Sheet F e eder: Pro vides extra paper input capacity . Can stack two 500-Sheet F eeders to add T rays 3 and 4. • Finish er: Provides st apling and extra output capacity. • Stand:[...]

  • Page 22

    Fe a t u r e s W orkCentr e 6400 Multifunction P rinter User Guide 22 C ontrol P anel This section includes: • C ontrol P anel Layout on page 22 • Inf ormation P ages on page 25 C ontrol Panel L ayout Left side Middle Right side •S e r v i c e s H o m e •F e a t u r e s •J o b S t a t u s • Machine Status •L a n g u a g e • T ouch s[...]

  • Page 23

    Fe a t u r e s W orkCentre 6400 Multifunction Printer User G uide 23 Left Side of the Con trol P a nel Middle of the Con trol P anel The touch screen in the middle of the control panel: • Displays the printer’s current oper ating st atus, such as Pri nt i ng . • P rovides access to copy, print, sc an, and f ax f eatures. • P rovides access [...]

  • Page 24

    Fe a t u r e s W orkCentr e 6400 Multifunction P rinter User Guide 24 Right Side of the Contr ol Panel 1. Alphanumeric Keys 2. Log In/Out T o access password protected f eatures, press this button and enter the user name and password using the touc h screen. P res s this button again to log out. 3. Help Pr ess to view a help message about the curre[...]

  • Page 25

    Fe a t u r e s W orkCentre 6400 Multifunction Printer User G uide 25 Inf ormation P ages Y our print er has a print able set of inf ormation pages stored on its inte rnal hard drive. The inf ormation pages prov ide help using copy, f ax, and sc an f eat ur es, and provide ref erence inf ormation about your printer and its current configuration. T o[...]

  • Page 26

    Fe a t u r e s W orkCentr e 6400 Multifunction P rinter User Guide 26 Administr ator Access At printer power-up, the st art-up wizard prompts yo u to choose an access lev el. Options include either Re s t r i c t e d or Op en . If you select Re s t r i c te d Access , you must be logged in as a system administr ator to access certain settings . If [...]

  • Page 27

    Fe a t u r e s W orkCentre 6400 Multifunction Printer User G uide 27 More Inf ormation The f ollowing links provide more inf ormatio n about your printer and its ca pabilities. Inf orm ation Source Installation Guide Pa c ka g e d w it h pr i n te r Quick Use Guide Pa c ka g e d w it h pr i n te r User Guide (PDF) Softwa re and Docume nt ation CD-R[...]

  • Page 28

    Fe a t u r e s W orkCentr e 6400 Multifunction P rinter User Guide 28 X erox Support C entre The X erox Sup port Centre pr ovides access to the f ollowing inf ormation: • User manuals and vide o tutorials • Solutions to troubleshooting problems • P rinter and sup plies status • Supplies or dering and recycling • Answers to f requently ask[...]

  • Page 29

    3 W orkCentr e 6400 Multifunction Print er User Guide 29 Network Basics This chapter includes: • Choosing a Connect ion Method on page 30 • Assigning the Print er an IP Address on page 31 • Installing the P rinter Drivers on page 33 See also: Online Support Assist ant at www.xerox.c om/office/WC6400sup p ort[...]

  • Page 30

    Network Basics W orkCentr e 6400 Multifunction P rinter User Guide 30 Choosing a C onnection Method Y ou can connect to the print er ov er a network or using USB. • C onnecting to a Printer on a Network on page 30 • C onnecting with USB on page 30 Oper ating S ystem R equirements • PC : Windows Vista, XP, 2000, Windows Serv er 2003 or newer. [...]

  • Page 31

    Network Basi cs W orkCentre 6400 Multifunction Printer User G uide 31 Assigning the P rinter an IP Address Bef ore your computer can communicate with the printer on a network, the printer must be assigned a unique IP addres s. Accessing Quick Setup Home Quick Setup Home is a setup utility that will help you set up y our printer f rom the contr ol p[...]

  • Page 32

    Network Basics W orkCentr e 6400 Multifunction P rinter User Guide 32 b. Select the IPv4 text box, enter the IP ad dress, and then select Sav e . Note: The device and computer(s) must be assigned un ique IP addresses. It is important that the addresses are similar, but not the same. F or example, your printer can ha ve the address 192.168.1.15 whil[...]

  • Page 33

    Network Basi cs W orkCentre 6400 Multifunction Printer User G uide 33 Inst alling the P rinter Driv ers This se ction in cludes: • Choosing a Printer Driv er on page 33 • Installing the Driv er f or Windows 2000 or Newer on page 34 • Installing the Driv er f or Macintosh OS X 10.3 and Newer on page 36 • Installing the Driv er (UNIX/Linux) o[...]

  • Page 34

    Network Basics W orkCentr e 6400 Multifunction P rinter User Guide 34 Inst alling the Driver f or Windows 2000 or New er Pre li m i n ar y S te p s Please do the f ollowing bef ore inst alling a printer driv er: 1. V erify that the printer is plugged in, turn ed On, and connected to an activ e network. 2. V erify that the printer is receiv ing netw[...]

  • Page 35

    Network Basi cs W orkCentre 6400 Multifunction Printer User G uide 35 9. Click Ope n , and then click OK . 10. Select the printer f rom the list, and then click Next . 11. Enter a name f or the printer. 12. Select whether or not to use the printe r as the def ault printer, and then click Next . 13. Select whether or not to share the printer, and th[...]

  • Page 36

    Network Basics W orkCentr e 6400 Multifunction P rinter User Guide 36 Inst alling the Driver f or Macintosh OS X 10.3 and Newe r Install your printer using Bonjour, R e ndezv ous, USB, or LPD/LPR connection. Installing the Driv ers - Network Connection T o install the printer driver: 1. Insert the Software and Documentation CD-ROM into the CD driv [...]

  • Page 37

    Network Basi cs W orkCentre 6400 Multifunction Printer User G uide 37 • Linux (i386) • Linux (PPC) See also: S ystem Administr ator Guide at www.xerox.com/office/WC6400docs[...]

  • Page 38

    Network Basics W orkCentr e 6400 Multifunction P rinter User Guide 38 C entreW are Int e rnet Services C entreW a re Internet Services (Centr eW are IS) provid es a simple interf ace that enables you to manage, configure, and monitor a networked print er and retr ieve scanned do cuments f rom yo ur desktop us ing the printer’s embedded W eb se rv[...]

  • Page 39

    4 W orkCentr e 6400 Multifunction Print er User Guide 39 Pr i n t i n g This chapter includes: • Pri n t i ng O ve r vi e w on page 40 • Supported Media on page 41 • Loading Media on page 43 • P rinting on Special Media on page 53 • Selecting Printing O ptions on page 56 • Pr inting on Both Sides of the P aper on page 60 • Selecting P[...]

  • Page 40

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 40 P rinting Ov erview 1. Select appr opria te media. 2. Load media in the tray, and then specify the size , color, and type on the printer’s control pane l. 3. Access the print settings in y our software applic ation (CTRL+P in Windows, CMD+P on a Macintosh f or most software appli[...]

  • Page 41

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 41 Sup ported Media This se ction in cludes: • R ecommended Media on page 41 • General Media Load ing Guidelines on page 41 • Media That C an Damage Y our Print er on page 42 • P ape r Stor age Guidelines on page 42 Y our printer is designed to be used with a variety of media t[...]

  • Page 42

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 42 • Do not print on sheets of la bel stock that ha ve labels r emoved. • Use only paper env elopes. Print env elopes single-sided only. • Do not ov erload the paper trays. • Adjust the paper guides to fit the paper size. Media That C an Damage Y our Print er Y our print er is[...]

  • Page 43

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 43 L oading Media This se ction in cludes: • Loading P aper in T ray 1 on page 43 • Loading Env elopes on page 46 • Loading P aper in T ray 2, 3, or 4 on page 49 Select the appr opriate tr ay depending on the media you plan to use. T r ay 1 accepts the widest range of media types[...]

  • Page 44

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 44 T o load paper or other media in T r ay 1: 1. Open T ray 1 by pulling it outwar d and opening the tr ay extension. 2. Adjust the paper guides. 6400 - 020 2 1 6400 - 021[...]

  • Page 45

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 45 3. Pr e ss down on the center of the paper-lifting plate until it locks into place. 4. Insert paper, tr ansparencies, or specialty media into the tr ay. Letterhead paper must be oriented correctly. • Single-sided printing : Insert the side to be printed fa c e d o w n with the bot[...]

  • Page 46

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 46 L oading Envelopes Envelopes can only be loaded in T ray 1. T o load envel opes in T r ay 1: 1. Mak e sure T ray 1 is closed. 2. Lift the lev er on the printer’s right side to open the right side door. Wa r n i n g : The area around the fuser may be hot. Use caution to av oid inj[...]

  • Page 47

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 47 3. On both the left and right sides of the fuser, turn the f user setting (grey dials) f rom Plain P aper to Env elope . 4. Close the right side door. 6400 - 028 6400-03 0[...]

  • Page 48

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 48 5. Open T ray 1 by pulling it outwar d and opening the tr ay extension. 6. P ress down on t he center of the paper-lifting plat e until it locks into place. 7. Insert up to 10 env elopes in T ra y 1 with the flap side up . F or envelopes with the flap along the long edge, load the [...]

  • Page 49

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 49 Insert the enve lopes so that the sh ort edge ent ers the printer first: 8. Adjust the paper guides to fit the envelope. 9. On the printer’ s control panel display, select th e env elope size, type, and color, and the n select Con f ir m . Note: Mak e sure to turn the grey dials o[...]

  • Page 50

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 50 T r ays 2, 3, or 4 accept a maximum of 500 sheets of plain paper (20 lb. Bond). T o load paper or other media in T ra y 2, 3, or 4: 1. Extend the tr ay f rom the printer. 2. Adjust the paper guides to fit the paper (if necessary). • Tr a y 2 : Length guide : Compr ess the sides o[...]

  • Page 51

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 51 4. Insert paper into the tr ay. Letterhe ad paper must be oriented co rrectly. • Single-sided printing : Insert the side to be printed fac e u p with the top of the page toward the left of the tr ay. • 2-sided printing : Insert side one fa c e d o w n with the top of the page to[...]

  • Page 52

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 52 5. Push the tra y completely into the printer. 6. On the printer’s contr ol panel display, select the paper size, color, and typ e in the tra y, and then select Con f ir m . 6 4 00 - 0 41[...]

  • Page 53

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 53 P rinting on Special Media This se ction in cludes: • P rinting on T r ansparencies on page 53 • P rinting on En velopes on page 54 • P rinting on La bels on page 54 • Printing on Glossy P a per on page 55 • P rinting on Custom Size Paper on page 55 P rinting on T r anspar[...]

  • Page 54

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 54 P rinting on Envelopes Only print envelopes using T ray 1. Guidelines • Successful env elope printing is highly dependent on the quality and construc tion of the env elopes. T ry another envelope br and if the desired results are not achieved. Use only paper envelopes specified i[...]

  • Page 55

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 55 • In the printer driver, select either Labels as the paper type or T ray 1 as the paper source. P rinting on Glossy P aper P rint glossy paper single-sided only and f rom T r ay 1. T o order paper, transparencies, or other specialty medi a, c ont act your local reseller or go to t[...]

  • Page 56

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 56 Selecting P rinting Options Printing options, also ref erred to as printer driver options, are specified as P rinting Pref erences in Windows, and Xer o x F e a t u re s in Macintosh. Printing Option s include settings f or 2-sided printing, page layout, and prin t quality. • Pri[...]

  • Page 57

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 57 P rinting Options f or Windows The f ollowing t able lists printing options org anized in tabs within the Pr inting Pr ef erences window. Note: F or more inf ormation about Windows printer driver options, click the Help button in the low er right-hand corner of any tab in the P rope[...]

  • Page 58

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 58 Setting Def ault P rinting Options f or Windows When you print f rom any software applic ation, the pr inter uses the print job se ttings specified in the Printing P ref erences window. Y ou can specify your most common printing options and sav e them so that you do not ha ve to ch[...]

  • Page 59

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 59 P rinting Options f or Macintosh See the f ollowing table f or specific printing opti ons in the Macintosh PostScript print er driver. Selecting Options f or an Individual Job f or Macintosh T o send job, change the driver settings bef ore sending the job to the printer. 1. With the[...]

  • Page 60

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 60 P rinting on Both Sides of the P aper • 2-Sided Printing Guidelines on page 60 • Printing a 2-Sided Document on page 60 • Pa g e L ay o u t O p t i o n s on page 61 2-Sided P rinting Guidelines A 2-sided document can be printed on sup ported paper fr om any tray. Bef ore prin[...]

  • Page 61

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 61 P age Layout Options When you select 2-Sided Printing on the Pa p e r / O u t p u t tab, y ou can specify the page l ayout which determines how the pages turn. Windows and Macintosh 1. Select the La yout/W atermark tab (Win dows) or the Lay out section (Macintosh). 2. Select Po r t [...]

  • Page 62

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 62 Selecting P aper T ype to Use When you send y our print job to the print er, you can choose to let the prin ter automatically select which paper to use based on y our document size an d the paper type y ou select, or you c an f orce the printer to use paper f rom a specific tray. T[...]

  • Page 63

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 63 P rinting Multiple P ages to a Single Sheet (N-Up) When printing a multiple-page document, you c an print more than one page on a single sheet of paper. Pr int one, two, f our, si x, nine, or 16 pages per side. T o print a multiple page document: Windows 1. Select the La yout/W ater[...]

  • Page 64

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 64 P rinting Booklets With 2-sided printing, yo u can print a document in the f orm of a small book. Crea te booklets f or any paper size that is suppo rted f or 2-sided (duplex) pr inting. The driv er automati cally reduces each page image and prints f our pages per sheet of paper (t[...]

  • Page 65

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 65 Using C olor C orrections This se ction in cludes: • Selecting Color C orrection on page 65 • Making C olor Adjustments on page 65 • Advanced C olor Options - Pr ess Match on page 66 • Adjusting the Automatic C olor Correction on page 67 The Color C orrection options provide[...]

  • Page 66

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 66 If you need to mak e additional colo r adjustments f or your job, you can mov e the f ollowing slide rs: • Lightness : Mov e the slider to the right to lighten or to th e left to darken the colors in your print job. (White remains whit e and black remains black.) • Satur ation [...]

  • Page 67

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 67 Adjusting the Automatic C olor Correction Windows 1. Select the Adv anced ta b . 2. Select Image Options , and select Co lo r Co n fi g urat i on . 3. F rom the Col o r Co n fi gu rat io n drop-down menu, select Custom . 4. Mak e adjustments to the Custom Color Adjustments settings,[...]

  • Page 68

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 68 P rinting in Black and White T o print in black and white: Windows 1. Select the Color Opt ion s ta b . 2. Select the Black and Whit e option. Macintosh 1. In the Pr in t dialog box, select Xer ox Fea t u re s , and then the Col or Opt io ns drop-down list. 2. Select Black and Whit[...]

  • Page 69

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 69 P rinting Insert P ages An insert (a divide r page or slipsheet) can be inse rted after a print job, between copies of a print job, or between in dividual pages of a print jo b. Specify th e tr ay to use as the source f or the insert pages. T o print insert pages: Windows 1. Select [...]

  • Page 70

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 70 P rinting C ov er P ages A cov e r page is the first or last page of a document. The prin ter enables y ou to choose a diff erent paper source f or the cov er page than f or the body of a document. F or instance, use your company letterhead f or the f irst page of a document, or us[...]

  • Page 71

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 71 T o print a cover page: Windows 1. Select the Special P ages tab . 2. Click the Add C ov ers button. 3. Select the cover option and tr ay to use f rom the Add Co vers dialog bo x. Macintosh 1. In the Pri nt dialog box, select Cov er P age . 2. Select the Bef ore do cument or After d[...]

  • Page 72

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 72 P rinting Exception P ages This section includes: • Specifying Exception P age Characteristics - Windows on page 72 • Specifying Exception P age Characteristics - Macintosh on page 73 The printer en ables you to specify the char acteristics of any pages in the print job that di[...]

  • Page 73

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 73 Specif ying Exception P age Char acteristics - Macintosh 1. In the Pri nt dialog box, select X erox F eatures f rom the drop-d own list. 2. Select the Special P ages drop-down list. 3. Click Add Exceptions… . 4. Select the desired settings f or the Pag e s , Pa p e r , and 2-Sided[...]

  • Page 74

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 74 Scaling Y ou c an reduce or enlarge your page images when they are printed by selecting a scaling value between 25 and 400 percent. The def ault is 100 percent. T o set the print scale: Windows 1. Select the Pap e r / O u t pu t tab . 2. Click the button to the right of the Pap e r[...]

  • Page 75

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 75 P rinting W atermarks A watermark is additional text that can be printed across one or more pages. F or example, terms like Dr aft and Confidential , which you might st amp on a pa ge bef ore distribution, can be inserted with a watermark. Some Windows P rint Drivers allo w you to: [...]

  • Page 76

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 76 Macintosh 1. In the Pr in t dialog box, select Xer ox Fea t u re s from the drop-down list. 2. Select the La yout/W atermark drop-down list. • T o use an e xisting watermark, select it f rom the Wa t e r m a r k drop-down lis t. • T o modi fy the watermark, click the Edit butto[...]

  • Page 77

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 77 P rinting Mirror Images Y ou c an print pages as a mirror image (flip s images horizont ally on pages when printed). T o print a mirror image: Windows 1. Select the Adv anced ta b . 2. Select Ye s fo r Mirrore d Output under Image Options . Macintosh 1. In the Pri nt dialog box, sel[...]

  • Page 78

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 78 Creating and Sa ving Custom Sizes Custom size paper can print f rom T ray 1. Y ou can sa v e custom size paper settings in a support ed printer driver. Since these custom sizes are saved in y o ur computer’s oper ating system, they are av ailable f or you to select in your ap pli[...]

  • Page 79

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 79 Job C ompletion Notif ication Y ou can select to be notified w hen your job is done printing. A message appears in the lower right corner of your computer screen with the name of the job and the name of the printer where it was printed. Note: This f eature is only av ailable when yo[...]

  • Page 80

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 80 P rinting Special Job T ypes Y ou can select one of the f ollow ing special job types f rom the Pa p e r / O u t p u t tab: • Printing and Deleting Secure P rint Jobs on page 80 • Printing a Sample Set on page 80 • Delayed P rinting on page 81 • Saving a P rint Job to the P[...]

  • Page 81

    Pri n ti n g W orkCentre 6400 Multifunction Printer User G uide 81 P rinting or Deleting the Job at the P rinte r 1. P ress the Job Status button on the control panel. 2. Find your document in the list of jobs. Select the job, and press Re le a s e to print the remaining copies, or press Delete to delete the job. Delayed P rinting T o set the time [...]

  • Page 82

    Pri n ti n g W orkCentr e 6400 Multifunction P rinter User Guide 82[...]

  • Page 83

    5 W orkCentr e 6400 Multifunction Print er User Guide 83 C opying This chapter includes: • Basic C opying on page 84 • Adjusting C opy Options on page 85 • Managing C opy F unctions on page 102[...]

  • Page 84

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 84 Basic C opying To m a k e c o p i e s : 1. P ress the Clear All button on the right side of the control panel to clear the settings fr om the previous job. 2. Load your original documents. Use the document glass f o r single copies, or the document f eeder f or multiple pages. Note: [...]

  • Page 85

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 85 Adjusting C opy Options This se ction in cludes: • Basic Settings on page 85 • Image Quality Adjustments on page 88 • Layout Adjustments on page 90 • Output F ormat Adjustments on page 93 • Advanced C opying on page 99 Basic Settings Use the Cop y tab to ch ange the f ollowin[...]

  • Page 86

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 86 T o print in black and white: e. Select Black & White . Colors in the or iginal are conv erted to shades of gr ay. R educing or Enlarging the Image Y ou c an reduce the image to 25% of its original size or enlarge it to 400% of its original size. T o reduce or enlarge the image: [...]

  • Page 87

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 87 Specifying 2-Sided Originals or Copies When you use the document f eeder with 2-sided or iginals, one or both sides ca n be scanned f or copying. Y ou c an also create 1-sided or 2-sided copies. T o select the sides to copy and print: 1. Access the Copy tab on the touch screen. 2. Sele[...]

  • Page 88

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 88 Stapling C opies If your p rinter has a finisher, you c an hav e your copies autom atically st apled after the y are printed. T o select stapling: 1. Access the Cop y tab on the touch screen. 2. If the original is: a. Po rtr ait orientation, select 1 St a ple (P or tr ait) under Cop [...]

  • Page 89

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 89 3. In the Image Options window: a. If desired, move the first slider to lighten or darken the image. b. If desired, move the second slid er to shar pen or soften the image. c. If desired, mov e the third slider to mak e the image more or less vivid. d. Pr ess the Sav e button in the up[...]

  • Page 90

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 90 Adjusting the Color Balance If you ha ve a color document, y ou can adjust the ba lance betw een colors and the ov er all amount of color on the copies. T o adjust the color balan ce: 1. Access the Cop y tab on the touch screen, and then press the Image Quality ta b . 2. P ress the C[...]

  • Page 91

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 91 3. If you want the printer to pre-scan the first page of the originals and det ermine the area to scan, select Auto Detect on the left side of the Original Size window. Note: The document f eeder will only recognize A5, ISO B5, A4, Letter, Legal and P ostcard size paper. 4. If the area[...]

  • Page 92

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 92 Shifting the Image Y ou c an change the placement of the image on the copy page. This is particul arly helpful if the image size is smaller than the page size. Note: Y ou must orient orig inals f ace up, top first (doc ument f eeder), or f ace down, top to the left (document glass). [...]

  • Page 93

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 93 Inv erting Images Y ou c an hav e the images in the originals printed as mirror images in the copi es; this flips each image horizont ally on the page. Y ou c an hav e the images in the originals printed as negativ e images in the co pies; this r everses the light and dark ar eas in ea[...]

  • Page 94

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 94 4. P ress the Sa v e button in the upper-right corner of the w indow. 5. Specify 1-Sided Originals or 2-Sided Originals , and change the Pa p e r S u pp l y if desired. Including Co v e rs Y ou c an print the first and/or last pages of your copy job on paper f rom a diff erent tr ay.[...]

  • Page 95

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 95 g. T o change the tr ay containing paper f or the back cover, press the Pap e r S u ppl y button, select the tr ay to use f or the back cover, and press the Sa ve button in the up per-right corner of the Pa p e r S u pp l y window. Note: P ress the Sav e button in the u p per-right cor[...]

  • Page 96

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 96 5. T o change the number of blank pages to be inse rted at that location, use the arrow buttons to change the Insert Quantity . 6. T o change the paper used f or the insert: a. Press the Pap e r S u pp ly button. b. Select the tra y containing paper f or the insert. c. Pr ess the Sav[...]

  • Page 97

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 97 8. P ress the Close button in the up per-right corner of the Ex ceptio ns window. The exce ption pages that you added are display ed in the list on the right side of the Special Pages wind ow. Note: If you wa nt to delete an exception page, select the page in the list and select Delete[...]

  • Page 98

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 98 d. In the middle of the window, sele ct the f ormat to use f or the date. e. On the right side of the window, press an arrow button to position the date in the header or f ooter. f. Press the Sav e button in the upper-right corner of the Da te window. The date loc ation is shown on t[...]

  • Page 99

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 99 3. On the left sid e of the P age Lay o ut window, select P ages per Side . 4. In the middle of the window , select the number of original pages f or each side of the paper. If you want to specify another number: a. Select Specify Rows & Columns . b. Use the arrow buttons to change[...]

  • Page 100

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 100 Building a Job If you ha ve a cop y job that includes a v ariety of originals that requir e diff erent copy settings, you can use this f eature to “build” the job. Each “s egment” has separ ate copy settings. After all segments are progr ammed and scanned, the printer prin t[...]

  • Page 101

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 101 5. P ress the Sav e button in the upper-right corner of the Sample Job window. T o print the remaining copies or delete the job: 1. T o release and print the remaining copies of the job, press the Re l e a s e button. 2. If the sample copy is unsatisf actory, press the Delete button t[...]

  • Page 102

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 102 Managing C opy F unctions This section includes: • Specifying Def ault C opy Settings on page 102 • Changing the R eading Order on page 102 • Creating Copy F eature Presets on page 103 Specif ying Def ault C opy Settings Y our system administr ator can change the def ault sett[...]

  • Page 103

    Cop yi ng W orkCentre 6400 Multifunction Printer User G uide 103 7. If you want to change the scan order: a. On the left side of the wind ow under Sc an Order , select Show Reading Order . b. Select either Left to Right or Right to Left . 8. If you want to change the print or der: a. In the middle of the window under Pr i n t O rd er , sele ct Show[...]

  • Page 104

    Cop y i ng W orkCentr e 6400 Multifunction P rinter User Guide 104 c. T o create or change a preset that uses a diff erent percentage f or the width and length of the image, select Independen t X-Y% on the le ft side of the window , enter the percent age to scale the width (X value) f or the preset, and enter th e percentage to scale the length (Y [...]

  • Page 105

    6 W orkCentr e 6400 Multifunction Print er User Guide 105 F axing This chapter includes: • F ax Overview on page 106 • Sending a F ax on page 107 • Serv er F ax on page 109 • Sending an Internet F ax on page 111 • R eceiving F axes on page 112 • Selecting F ax Options on page 113 • Managing F ax F unctions on page 11 8 • Adding Spee[...]

  • Page 106

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 106 F ax Ov erview A W orkC entre 6400X or 6400XF printer ca n send a f ax in one of three ways: • Fa x : Document is sc anned and sent dir ectly to a f ax machine (phone number). • Serv er F ax : Document is scanned and sent through an Ethernet network to a f ax server, which sends[...]

  • Page 107

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 107 Sending a F ax To s e n d a f a x : 1. Load your document. • Document Glass : Place the first page of the document you are f axing f acedown on the document glass with the top of the page toward the left side of the printer. • Document F eeder : Remov e any staples and paper clip[...]

  • Page 108

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 108 See also: Selecting F ax Options on page 113 Managing F ax F unctions on page 118[...]

  • Page 109

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 109 Serv er F ax I f y o u h av e a f a x s e r v e r c o n n e c t e d t o yo u r n e t w o r k , y o u c a n s e n d a d o c um e n t t o a fax m a c h i ne w i t h o u t having to connect a dedicate d telephone line to the printer. When you send a serv er f ax, the document is sc anne[...]

  • Page 110

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 110 Sending a Server F ax T o send a Server F ax: 1. Load your documen t. • Document Glass : Place the first page of the document you are f axing f acedown on the document glass with the top of the page towa rd the left side of the printer. • Document F eeder : Remov e any staples a[...]

  • Page 111

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 111 Sending an Inte rnet F ax If you ha ve an SMTP (email ) serv er connected to yo ur network, you can send a document to an email address. This f eature eliminates the need f or a de dic a ted t elephone line and the associated service costs. When you send an int ernet f ax, the docume[...]

  • Page 112

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 112 R eceiving F axes The printer c an be configured to receiv e and print f axes f rom other f ax machines, and receive and print internet f axes. C onf iguring the P rinter to R eceive a F ax When the printer starts up f or the first time, the control panel will disp lay a F ax Setup [...]

  • Page 113

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 113 Selecting F ax Options This se ction in cludes: • Setting 2-Sided F axing on page 113 • Setting the F ax R esolution on page 113 • Selecting the Original T ype on page 113 • Image Enhancemen t - Auto Suppr ession on page 113 • Selecting the Starting Rat e on page 115 • De[...]

  • Page 114

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 114 T o prevent this f rom hap pening in your f ax document, select th e Auto Sup pression setting on the control panel: 1. On the control panel, press the Fa x button. 2. Select the Image Quality tab. 3. Select Image Enhancement to open the Image Enhancement dialog box. 4. Select Auto [...]

  • Page 115

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 115 • Left P age Only . • Right P age O nly . 5. Select Sav e when the changes are complete. Setting F ax Options Selecting a Confirmation R eport 1. On the control panel, press the Fa x button. 2. Select the Fa x O p t i o n s ta b . 3. Select Confirmation R eport . 4. Select one of[...]

  • Page 116

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 116 7. P ress the St art button to st art scanning the document. 8. The f ax will be sent at the specifie d time. Selecting Send Header T ext Note: R ef er to the System Administrator Guide on how to configure this f eature. If the f eature is configured it c an be manually turned on or[...]

  • Page 117

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 117 Local P olling 1. On the control panel, press the Fa x button. 2. Select the Fa x O p t i o n s ta b . 3. Select Local P olling . 4. Select one of the f ollowing options: • Off . • Non-Secure P o lling . • Secure P olling . 5. Select Sav e when the changes are complete. R ef er[...]

  • Page 118

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 118 Managing F ax F unctions This section includes: • Printing a C onfirmation R eport on page 118 • Enabling or Disabling Secur e F axes on page 118 • Pr in t i ng o r Cl e a r in g S ec u r e F ax e s on page 119 • Enabling or Disabling Junk F ax P rev ention on page 119 • P[...]

  • Page 119

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 119 2. P ress the Machine Status button on the contr ol panel. 3. Select the T ools tab, select Service Settings , and then select Embedded F ax Settings . 4. Select Incoming F ax Def aults fr o m t h e l i s t . 5. Select Secure R eceive . 6. Select one of the f ollowing options, and th[...]

  • Page 120

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 120 • Enabled : This option turns on the junk f ax prev ention option if it is off. Selecting Enabled prevents printing f axes f rom phone number s in the individual speed dial directory. P rinting a F ax R eport The f ollowing f ax reports can be printed f rom the control panel: •A[...]

  • Page 121

    Fa x i n g W orkCentre 6400 Multifunction Printer User G uide 121 P rinting the F ax Pr otocol R eport The F ax P rotocol R epor t provides inf ormation about the previous f ax job as an aid in determining f ax protocol p roblems. T o print the report: 1. Log in as a syst em administr ator. Pres s the Log In/Out button (user name: admin, def ault p[...]

  • Page 122

    Fa x i n g W orkCentr e 6400 Multifunction P rinter User Guide 122 Adding Speed Dial Entries There ca n be a total o f 100 speed dial entries (001 – 100) progr ammed in the printe r. T o program multipl e recipients with a one-touch dial button (maximum nine), progr am the recipien ts as a group dial. See Adding a Group on page 122. Adding an Ind[...]

  • Page 123

    7 W orkCentr e 6400 Multifunction Print er User Guide 123 Scanning This chapter includes: • Scanning Ov erview on page 124 • Using C entreW are Internet Services on page 125 • Loading Original Documents on page 12 6 • Scan to Mailbox on page 127 • Using the X erox Scan Utility on page 132 • Scan to File on page 145 • Scan to E-mail on[...]

  • Page 124

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 124 Scanning Ov erview If the printer is connecte d to a network, you c an sc an f rom the print er b y selecting wher e you want the scanned imag e to be stored, t hen retriev e the sc anned images f rom your computer. Scanned images can be stored on the printer’s hard drive or in a do[...]

  • Page 125

    Scanning W orkCentre 6400 Multifunction Printer User G uide 125 Using C entreW are Int ernet Services C entreW a re IS is a tool that allows you to comm unicate with the printer f rom your computer using your W e b browser (Internet Explorer, Firef ox, etc.). Using C entreW are IS, you can enable scanning, and view, download, or delet e images f ro[...]

  • Page 126

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 126 L oading Original Documents All scanning tasks begin with loading the original document in the printer. Y ou c an use the document glass f or single page jobs, or originals that will not f eed through the document f eeder. The document f eeder can be used f or multiple page jobs. Note[...]

  • Page 127

    Scanning W orkCentre 6400 Multifunction Printer User G uide 127 Scan to Mailbox This se ction in cludes: • Scanning to the P ublic F older on page 127 • Creating a Mailbo x on page 127 • Scanning to a Mailbox on page 128 • Downloading Images to Y our Computer Using C entreW are IS on page 129 Scan to Mailbo x is the simplest sc anning metho[...]

  • Page 128

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 128 2. T ype the printer’s IP address into the W eb browser’s address bar, and then press Enter to open C entreW a re Internet Services (C entreW are IS). Note: If you don’t know y o ur pr int er’s IP address, see P rinting a Configur ation R eport on page 125. 3. Click the Scan t[...]

  • Page 129

    Scanning W orkCentre 6400 Multifunction Printer User G uide 129 Downloading Images to Y our C omputer Using C entreW are IS This se ction in cludes: • Downloading Images F rom the P ublic F older on page 129 • Downloading Images F rom Y our Privat e F older on page 130 • Deleting Image Fil es F rom the Publ ic F older on page 130 • Deleting[...]

  • Page 130

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 130 Downloadin g Images F rom Y our Privat e F olde r T o download images f rom your ma ilbox: 1. In the Scan to Mailbox section, click on your mailbox. 2. When prompted, ente r your F older Passwor d if required in the scan policies. 3. Click the OK button. 4. The F older Con tents windo[...]

  • Page 131

    Scanning W orkCentre 6400 Multifunction Printer User G uide 131 Deleting Images f rom y our P rivate F older Y ou can delet e image files on the printer that no long er need to be stored on the printer’s hard drive. Deleting unnecessary ima ges allows space f or new images. Note: A low memory warning c an be enabled using Centr e W are IS. Re f e[...]

  • Page 132

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 132 Using the X erox Scan Utility This section includes: • Scanning Using the X erox Scan Utility on page 132 • Creating Sc an T emplat es on page 132 • Deleting Sc an T emplates on page 135 • Managing X erox Scan Utility F older and Email P rofiles on page 136 • Importing Scann[...]

  • Page 133

    Scanning W orkCentre 6400 Multifunction Printer User G uide 133 • Creating a T emplate to Scan Ima ges Directly to a F older on page 133 • T emplate File F ormats and Names on page 135 • Creating Unique Image F ile Names on page 135 Scan t emplates cont ain settings such as file type, resolution, and document original size. Y ou can specify a[...]

  • Page 134

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 134 Pro gra m s if you are using Windows Classic View ), select Xe rox Of f ic e Pr in ti n g , select Scanning , and then select Xer ox Scan Utility . • Macintosh : Click the X ero x Scan Utility icon in the dock (or Ap plications > Xer ox > Xe r ox S c a n Utility ). 2. Select t[...]

  • Page 135

    Scanning W orkCentre 6400 Multifunction Printer User G uide 135 T emplate File F ormats and Names Unsupport ed file types : •B M P •G I F Support e d file types : •J P E G • Multi-page TIFF •P D F •P D F / A •S i n g l e - p a g e T I F F •X P S Single-page Fil e N am in g F o rm at (JPEG and Single-page TIFF) : DOC_xxx_yyyy-mm-dd_h[...]

  • Page 136

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 136 5. When prompted, confirm that you want to dele te the tem pla te. The tem pla te w ill be d el eted from the template list in X erox Scan Utility and f rom the template list on the printer’s control panel. Managing X erox Scan Utility F older and Email P rof iles This section inclu[...]

  • Page 137

    Scanning W orkCentre 6400 Multifunction Printer User G uide 137 Deleting Email P rofiles T o delete an email pro f ile: 1. Access the X erox Scan Utility on your computer: • Windows : Right-click the Xer ox Scan Utility icon in the taskbar, and then select Open X erox Scan Utility . If the icon does not appear in the t askbar, click Start , selec[...]

  • Page 138

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 138 Deleting F older Profiles T o delete a f older profile: 1. Access the X erox Scan Utility on your comput er: • Windows : Right-click the X erox Scan Utility icon in the t askbar, and then select Open X erox Scan Utility . If t he icon does not app ear in the t askbar, click Start , [...]

  • Page 139

    Scanning W orkCentre 6400 Multifunction Printer User G uide 139 • Macintosh : Click the X e ro x Scan Utility icon in the dock (or Applic ations > Xe r ox > Xe r ox S c a n Utility ). 2. Select the Sc an to Email . 3. Select one or more images y ou want to send in an email. 4. Select the profile y ou want to use f rom the Email Pr ofiles dr[...]

  • Page 140

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 140 Co py t o F o ld e r T a b When copying scanned images to a f older, you can use a f older profile that has been sa ved with specific settings. Using a F older Pr ofile When Copy ing Scanned Images to a F older Y ou c an create a f older profile to save f older dest inations that you [...]

  • Page 141

    Scanning W orkCentre 6400 Multifunction Printer User G uide 141 Selecting New F older Sett ings When Copying Sc anned Images to a F older T o copy scanned images to a f older without using a p rofile: 1. Access the X erox Scan Utility on your computer: • Windows : Right-click the Xer ox Scan Utility icon in the taskbar, and then select Open X ero[...]

  • Page 142

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 142 Importing Scanned Files into an Ap plication Y ou c an import images scan ned to your comp uter f rom your printer into Windows or Macintosh applic a tions on your computer. This section includes: • Importing Scanned Images into a Windows Application (TW AIN) on page 142 • Using t[...]

  • Page 143

    Scanning W orkCentre 6400 Multifunction Printer User G uide 143 Using the WIA Image Manager in a Windows Ap plication Y ou c an import images that you scanned f rom the pr inter to your computer in to an application using the WIA Image Manager on Windows XP, Windows Vista an d Windows Server 2003. T o import scanned images into an ap plication: 1. [...]

  • Page 144

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 144 2. T o select more than one image, hold down the Co m ma n d button on your ke yboard as y ou select each image. 3. T o import all the images in a f older, click the Select All check box. 4. Click the Import button. A copy of the image is tr ansf er red to the location selected in you[...]

  • Page 145

    Scanning W orkCentre 6400 Multifunction Printer User G uide 145 Scan to File Scan to F ile is a f eature of W orkflow Sc anning. Documents you sc an are sent to a document repos itory on a network server configured b y your system administr ator. T o Scan to File : 1. On the print er’s control panel, pr ess the Se rvices Home button. 2. Select W [...]

  • Page 146

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 146 Scan to E-mail Scan to Email is a f eature of W orkflow Scanning. Sc anned documents are sent as att achments to e-mails. T o send a scanned image to an email address: 1. On the printer’s contr ol panel, press the Services Home button. 2. Select the E-Mail icon. 3. T o change the Fr[...]

  • Page 147

    Scanning W orkCentre 6400 Multifunction Printer User G uide 147 See also: Setting Scan Options on page 149 Note: If Scan to E-mail is not enabled, contact your syst em administr ator. F or more inf ormation, see the Syst em Administrator Guide . Setting E-mail Options Y ou can ov erride the template settings an d change the f ollowing E-mail settin[...]

  • Page 148

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 148 Scan to Home The Scan to Home f eature allows y ou to scan a document to your home dir ectory. This f eature must be enabled b y your syst em administrator. T o use the Scan to Home f eature: 1. On the printer’s contr ol panel, press the Services Home button. 2. F rom All T emplates[...]

  • Page 149

    Scanning W orkCentre 6400 Multifunction Printer User G uide 149 Setting Scan Options The sc anning f eatures in your W orkC entre 6400 prin ter use templat es that define the scan settings and destination f or the image. T o change any of the sc an settings, use the f our t abs at the bottom o f the control pa nel screen: • Output Color • 2-Sid[...]

  • Page 150

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 150 T o use Advanced Settings: 1. On the printer’s contr ol panel, press the Services Home button. 2. Select W orkflow Sc anning , and then sel ect the Adv anced Settings ta b. Then select the desir ed setting. Help is available f or each setting by pressing the printer’s Help button.[...]

  • Page 151

    Scanning W orkCentre 6400 Multifunction Printer User G uide 151 Fili ng Opt io ns Filing Options provide additional settings f or naming images, choosing image f o rmats, and behavior if a file name alrea dy exists. To u s e F i l i n g O p t i o n s : 1. On the print er’s control panel, pr ess the Se rvices Home button. 2. Select W orkflow Scann[...]

  • Page 152

    Scanning W orkCentr e 6400 Multifunction P rinter User Guide 152[...]

  • Page 153

    8 W orkCentr e 6400 Multifunction Print er User Guide 153 Maint enance This chapter includes: • Maintenance and Clean ing on page 154 • Ordering Sup plies on page 166 • Calibr ating the Scanner on page 171 • Moving the Print er on page 173[...]

  • Page 154

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 154 Maintenance and Cleaning This section includes: • General P recautions on page 154 • Locating the Serial Number on page 155 • Usage Coun ters on page 155 • R esetting Routine Maintenance It em Lif e Counters on page 155 • Cleaning the Printer on page 156 • Insta lling S[...]

  • Page 155

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 155 L ocating the Serial Number When ordering sup plies or contacting X erox f or assistance, you will be asked to provide your printer’s serial num ber. The serial number is located on the printer f r ame. Open the printe r’s f ront door. The serial number is located in the up per [...]

  • Page 156

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 156 Cleaning the P rinter • Cleaning the Docum ent Glass and Document Cov er on page 156 • Cleaning the Exterior on page 157 • Cleaning the Media F eed R oller (T ra y 1) on page 158 • Cleaning the Media F eed Roller (T ray s 2, 3, 4) on page 159 • Cleaning the Duplex F eed R[...]

  • Page 157

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 157 Cleaning the Exterior R egular cleaning ke eps the touch screen a nd control panel f ree f rom dust and dirt. T o rem ove finger prints and smudges, clean the touch screen and control panel with a soft, lint-f ree cloth. Use a cloth to clean the document f eeder, output trays, paper[...]

  • Page 158

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 158 Cleaning the Media F eed R oller (T r ay 1) 1. Open T ray 1. 2. P ress down on t he center of the paper lifting pla te until the left an d right locking tabs lock into place. 3. Clean the media f eed roller b y wiping it with a soft, dry cl oth. 6400 - 050 2 1 6400 - 052 6400 - 078[...]

  • Page 159

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 159 4. Close the tr ay. Cleaning the Media F eed R oller (T r ays 2, 3, 4) 1. P ull out the tra y. 2. Clean the media f e ed roller by wiping it with a soft, dry cloth. 6400 - 026 1 2 6400-037 6400 - 080[...]

  • Page 160

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 160 3. Close the tr ay. Cleaning the Document F eeder R ollers and P ad 1. Open the documen t f eeder cov er. 2. Clean both f eeder rollers and pad with a dry, lint-f ree cloth. 6 4 00 -12 5 6400-154 6 4 00 -1 55[...]

  • Page 161

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 161 3. Close the document f eeder cover. Cleaning the Duplex F eed R ollers 1. With T ray 1 open, open the duplex cov er. 2. Clean the f eed roller (f our rollers on the top, f our rollers on the bottom) b y wiping them with a soft, dry cloth. 6400-15 6 6400 - 081 6400 - 082[...]

  • Page 162

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 162 3. Close the duplex cover. Cleaning the Media T r ansf er R ollers f or T r ay 3 and T ray 4 Note: Bef ore opening the T r ay 3 or T ray 4 right side door, fo ld up T ray 1. 1. Open the T ray 3 right side door or T ray 4 right side door. 2. Clean the three media tr ansf er rollers [...]

  • Page 163

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 163 3. Close the right side cover of T ray 3 or T ra y 4. . 6400-086[...]

  • Page 164

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 164 Cleaning the Laser L enses This print er is constructed with f our laser le nses. Clean all lenses as described below. The laser l ens cleaning tool should be att ached to the inside of the f ront d oor. 1. Open the printer’s f ront door. 2. R emove the laser lens cleaning tool f[...]

  • Page 165

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 165 6. Close the f ront door. 6400-08 9[...]

  • Page 166

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 166 Ordering Sup plies This section includes: • Co n s um a b l e s on page 166 • R outine Maintenance Items on page 166 • Customer R e placeable P arts on page 166 • When to Order Sup plies on page 167 • R ecycling Supplies on page 167 C ert ain consumables and routine maint[...]

  • Page 167

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 167 • Lower F eed Unit R oll er - T ray 3 and T ra y 4 (option) When to Order Supp lies The printer’s cont rol panel displays a warning when the supply nears its replac ement time. V erify that you ha ve replacemen ts on hand. It is importan t to order these sup plies when the m ess[...]

  • Page 168

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 168 Inst alling St aples When there are no more st aples, the Replace St aple Cartridge message will ap pear on the printer’s control pa nel. R eplace the st aple cartridge. 1. Open the finisher f ront door. 2. Extend the st apling assembly. 3. The sta pling assembly can not be remov[...]

  • Page 169

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 169 4. Pull out and remov e the stapling unit. 5. R emove the staple c artridge. Discard or recycle it. 6. Insert the new st aple cartridge. 6400-115 2 1 6400-166 6400-167 2 1[...]

  • Page 170

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 170 7. R eplace the stapling unit. 8. Push the st apling a ssembly back into the printer. 9. Close the finisher f ront door. 6 4 00 -11 7 6400-11 8 6400-11 9[...]

  • Page 171

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 171 C alibr ating the Scanner Calibr ate the scanne r after you replace the scanner or document f eeder. When you calibrat e the scanner, the printer scans the calibration page and adjusts the output quality of the f ront and back pages of 2-sided originals in relation to each other. No[...]

  • Page 172

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 172 11. Scanner calibration f rom the document glass is complete. The scann er must now be calibr ated f rom the document f eeder. R emove the sca nner ca libration page f rom the document glas s, and place three blank sh eets of paper (letter or A4 size)in the document f eeder. Place [...]

  • Page 173

    Maintenance W orkCentre 6400 Multifunction Printer User G uide 173 Moving the P rinter • Always turn the printer off and disconnect th e pow er cord f rom the back of the printer. • Mak e sure two people are a vailable to lift the print er. • When lifting the printer, grasp the area s as shown in the figure. • Keep the printer lev el to av [...]

  • Page 174

    Maintenance W orkCentr e 6400 Multifunction P rinter User Guide 174[...]

  • Page 175

    9 W orkCentr e 6400 Multifunction Print er User Guide 175 T r oubleshooting This chapter includes: • C ontrol P anel Messages on page 176 • Gener al T roubleshooting on page 177 • P a per F e ed Problems on page 181 • P rint-Quality P roblems on page 201 • C opy and Scan P roblems on page 214 • Fa x P r o b l e m s on page 215 • Getti[...]

  • Page 176

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 176 C ontrol P anel Messages The control panel pr ovides you with inf ormation an d troubleshooting help. When an error or warning condition occurs, the contr ol panel display s a message inf orming you of the problem. In man y cases, the control panel also display s an animated g[...]

  • Page 177

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 177 Gener al T roubleshooting This section con tains procedures to help y ou lo cat e and resol ve pr oblems. Some prob lems can be resolved b y simply re booting the printer. T o reboot the printer: 1. Locate the ON/OFF switch on the lower left side of printer. 2. T ur n the switc[...]

  • Page 178

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 178 P rinting T ak e s T oo L ong P roduct R esets or T urns Off F requently Prob a b le Ca us e s Solutions The printer is set to a slower printing mode (f or example, heavyw eight stock or tr ansparency). It tak es more ti me to print with special media. Make sure that the media[...]

  • Page 179

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 179 P roduct Is Making Unusual Noises The Date and T ime Are Incorrect Duplex Problems Scanner Error F ront Door Will Not Close Pr obable Causes Solution s The printer is not lev el. Place the printer on a flat, hard, level surf ace. The tray is not installed corr ectly. Open and c[...]

  • Page 180

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 180 Right Side Door Will Not Close Prob a b le Ca us e s Solutions The fuser is missing or the green lev ers on the fuser are not lock ed. Make sure that the gr een levers on the fu ser are in the locked position. The tr ansf er belt is not properly installed. One or both of the m[...]

  • Page 181

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 181 P aper F eed P roblems This se ction in cludes: • Clearing P aper Jams or Misf eeds on page 181 • T roubleshooting Paper F eed Pr oblems on page 198 Clearing P aper Jams or Misf eeds This se ction in cludes: • Clearing Paper Jams or Misf eeds from T ra y 1 on page 181 •[...]

  • Page 182

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 182 3. Pull the lev er on the right side of the printer, and open the right side door. Wa r n i n g : The area around the fuser may be hot. Use caution to av oid injury. Note: Be caref ul to not touch the tr ansf er belt or the transf er roller. Fingerprints on these surf aces may[...]

  • Page 183

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 183 5. Close the right side door. 6. Open T ra y 1 and reload the media. Clearing P aper Jams or Misfeeds f rom T r ay 2 1. F old up T ray 1 . 6400-10 6[...]

  • Page 184

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 184 2. Pull the lev er, and then open the right side door. Wa r n i n g : The area around the fuser may be hot. Use caution to av oid injury. Note: Be caref ul to not touch the tr ansf er belt or the transf er roller. Fingerprints on these surf aces may degr ade print quality. 640[...]

  • Page 185

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 185 3. R emove misf ed or damaged media. 4. Open T ray 2, and remove any jammed or misf ed media. 5. R eload the media and close T ray 2. 6. Close the right side door. Clearing P aper Jams or Misfeeds in T r ay 3 or 4 1. F old up T ray 1 . 2. Open the T ray 3 or T ray 4 righ t side[...]

  • Page 186

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 186 3. The f ollowing illustra tions show a jam at T ray 3. 4. Flip open the inner guide, and caref ully pull out the jammed media. 5. Open T ray 3 or 4. Remov e misf ed or damaged m edia, an d close the tray. 6. Close the right side door. Clearing P aper Jams in the Duplex Unit 1[...]

  • Page 187

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 187 2. Open the duplex cover. 3. Ca ref ully pull out the jammed media. 4. Close the duplex cover. 5. Close T ray 1. Clearing P aper Jams in the Fuser 1. F old up T ray 1 . 6400 - 131 6400 - 132 6400 - 133[...]

  • Page 188

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 188 2. Pull the lev er, and then open the right side door. 3. Open f ront door, and then raise the control panel. Wa r n i n g : The area around the fuser may be hot. Use caution to av oid injury. Note: Be caref ul to not touch the tr ansf er belt or the transf er roller. Fingerpr[...]

  • Page 189

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 189 6. Lower the control panel and close the f ront door. 7. P u sh the gr een lev ers down. 8. Close the right side door. Note: The door will not clo s e if the gr een lev ers are not pressed down. 6400 - 136 6400-10 6[...]

  • Page 190

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 190 Clearing P aper Jams in the Document F eeder 1. Open the jam access door on the top of the document f eeder, lift the green tab, and c arefully pull out the jammed media. 2. R emove the originals f rom the document f eeder and the c atch tr ay. 3. Close the jam access door on [...]

  • Page 191

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 191 Clearing P aper Jams Behind the Right Side Do or Wa r n i n g : The area around the fuser may be hot. Use caution to av oid injur y. Note: Be caref ul to not touch the transf er belt or the tr ansf er roller. Fingerprints on these surf aces may degr ade print quality. 1. F old [...]

  • Page 192

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 192 3. Caref ully remove the jammed media. 4. Close the right side door. Clearing a P aper Jam Be hind the Con trol P anel 1. Open the f ront door an d r aise the control panel. 2. Caref ully remov e any jammed media. 3. Lowe r the control panel and close t he f ront door. 6400 - [...]

  • Page 193

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 193 Clearing P aper Jams in the Finisher Jam in Finisher T ranspo rt Area or Sub T ra y 1. Open the finisher top cov er. 2. Ca ref ully pull out the jammed media. 3. Close the finis her top cov er. 6 4 00 -1 09 6 4 00 -11 0[...]

  • Page 194

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 194 Jams at Finisher Main T ra y If the paper jam occurred in the center section of the finisher, f ollow the procedure described below: 1. Open the finisher top cover. 2. T u rn the knob inside clockwise to f eed the paper into the main output tr ay. 3. When the media is in the m[...]

  • Page 195

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 195 Clearing Jammed Staples T o cl ear jammed staples, f ollow the procedure describe d below: 1. Open the finisher f ront door. 2. Extend the st apling assembly. Note: The st apli ng assembly cannot be remov ed f rom the printer. 3. Pull out and remov e the stapling unit. 6 4 00 -[...]

  • Page 196

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 196 4. Push the guide f or the staple cartridge up, and then remov e any jammed staples. 5. R eturn the guide to its original posi ti on, and then install the st apling uni t. 6. Slide the st apling assembly back into the printer. 7. Close the finisher f ront door. 6400-11 6 2 1 6[...]

  • Page 197

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 197 Minimizing P aper Jams This section provides inf ormation to help you minimize paper jams. Make sur e to : • Use only supported media. F or more inf ormation see Supp orted Media on page 41. • Set the tr ay settings to the loaded media size and type. • Load the media flat[...]

  • Page 198

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 198 Understanding the Media P ath Underst a nding the printer ’s media path will help you loc ate media misf eeds. T roubleshooting P aper F eed P roblems The printe r is designed to f unction with minimal paper ja ms using X erox sup ported media. Other media types may ca use m[...]

  • Page 199

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 199 The Printer P ulls Multiple Shee ts T ogether P aper Jam Message Sta ys On Duplex Unit Jams Document F eeder Jams Pr obable Causes Solution s The paper tr ay is too full. R emove some of the paper. Do not load paper past fill line. The f ront edges of the paper are not ev en. R[...]

  • Page 200

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 200 Media Misf eeds The documents loaded in the document f eeder exceed the maximum capacity allow ed. Place f ewer documents in the document f e eder. The document f eeder guides are improperly adjusted. Ensure the media guides fit snugly against the media loaded in the document [...]

  • Page 201

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 201 P rint-Quality P roblems This se ction in cludes: • Using Built-in T roubleshooting T ools on page 201 • T roubleshooting Prin t-Quality P roblems on page 203 Y our W orkC entre 6400 prin ter is designed to produce consis tently high-quality prints. If you obse rve print-qu[...]

  • Page 202

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 202 Setting Color C alibr ation 1. P ress the Machine St atus button on the control panel. 2. Select the T ools tab, select Tr o u b l e s h o o t i n g on the left, and then select Cal ib ra t i on fr o m t h e l i s t . 3. F rom the menu, select Color C alibratio n and f ollow t[...]

  • Page 203

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 203 See also: www.xerox.com/paper R ecommended Media List (United States) www.xerox.com/europaper R ecommended Media List (Europe) www.xerox.com/office/WC6400supplies to order X erox printing media T roubleshooting P r int-Quality P roblems • Nothing Prints or Black Spots P rint [...]

  • Page 204

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 204 Entir e Page P rints Black or Col or Image P rints T oo Light Media is not set properly in t he tr ay(s). R emove the media, tap it to straight en it out, return it into the tr ay, and realign the media guides. Prob a b le Ca us e s Solutions One or more of the imaging units m[...]

  • Page 205

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 205 Image P rints T oo Dark Unsupport ed m edia (wrong size, thickness, t ype, etc.) is being used. Use X erox-ap proved media. See Support ed Media on page 41. The grey dials on the f user are set f or envelope printing. R otate both gre y dials on the f u ser to the paper setting[...]

  • Page 206

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 206 Image is Blurre d or Stained Print Density is Unev en Prob a b le Ca us e s Solutions One or more of the imaging units may be def ective. R emove the imaging units one at a time, and check f or damage. If it is damaged, replace it. One or more of the toner cartridges may be de[...]

  • Page 207

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 207 P rint is Irregular or Mottled Pr obable Causes Solution s The media is moist f rom humidity. Remov e the moist media and replace it with new, dry media. Unsupport ed m edia (wrong size, thickness, t ype, etc.) is being used. Use X erox-ap proved media. See Support ed Media on [...]

  • Page 208

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 208 Ink Rubs Off After P rinting Prob a b le Ca us e s Solutions The two grey dials on the fuser are set to envelope printing. R otate both gr ey dials on the fuser to the paper setting. The media is moist f rom humidity. R emove the moist media and replace it with new, dry media.[...]

  • Page 209

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 209 T oner Smudges and R esidual Images P rint Pr obable Causes Solution s The two grey dials on the fuser are set f or envelope printing. R otate both gre y dials on the f u ser to the paper setting. Unsupport ed m edia (wrong size, thickness, t ype, etc.) is being used. Use X ero[...]

  • Page 210

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 210 T oner Smudges Ap pear on the Back of the P age Prob a b le Ca us e s Solutions The media transf er roller is dirty. Check the tr ansf er roller f or toner accumulation. R eplace if necessary. The media path is dirty with toner. Print sev eral blank sheets and the excess toner[...]

  • Page 211

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 211 White or Black Areas P rint in Regular P attern Image P rints with Def ects Pr obable Causes Solution s The laser lens is dirty. Clean the laser lens. F oreign Material in the paper path. Inspect the paper pa th and remov e any f oreign material. One or more of the imaging unit[...]

  • Page 212

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 212 Later al Lines or Ba nds Print on Image Colors Look Wr ong Prob a b le Ca us e s Solutions The printer is not lev el. Place the printer on a flat , hard, lev el surf ace. The media path is dirty with toner. Print sev eral blank sheets and the excess toner should disapp ear. On[...]

  • Page 213

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 213 Colors Do Not R egister P roperly C olors do not r egister correctly or colors ar e mixed with page-to-page vari ations. Colors R eproduce P oorly The colors do not reproduce as expected or they hav e poor color density. Pr obable Causes Solution s The media is moist f rom humi[...]

  • Page 214

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 214 C opy and Scan P roblems When the copy or sc an quality is poor, select the closest symptom f rom the f ollowing ta ble to correct the problem. If the copy quality does not improv e after ca rrying out the ap propriate action, contact X erox Customer Support or y o ur reseller[...]

  • Page 215

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 215 F ax P roblems If the f a x cannot be sent or received correctly, ref er to the f ollowing table, and then perf or m the indicat ed oper ation. If the f ax still cannot be sent or receiv ed correctly, even after perf orming the described operations, cont act your service repres[...]

  • Page 216

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 216 P roblems Sending F axes S ymptom Cau s e Solution The document is not sc anned. The document is too thick, too thin, or too small. Use the document glass to send the f a x. The document is scanned at an angle. The document f eeder guides are not adjusted to the width of the d[...]

  • Page 217

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 217 P roblems R eceiving F axes S ymptom Cau s e Solution The r eceiv ed f ax is blank. Ther e may be a problem with the telephone connection or with the caller’s f ax machine. Check that the printer can mak e clean copies. If it can, hav e the caller send the f ax again. The sen[...]

  • Page 218

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 218 P rinting the Protocol R eport The Pr otocol R eport provides inf ormation about th e previous f ax job as an aid in det ermining f ax protocol problems. T o print the report: 1. Log in as a system adm inistr ator. Pres s the Log In/Out button (user name: admin, def ault passw[...]

  • Page 219

    T roubleshooting W orkCentre 6400 Multifunction Printer User G uide 219 Getting Help This se ction in cludes: • C ontrol P anel Messages on page 219 • F ax and Scan Ale rts on page 219 • Maintenance Assistant on page 219 • Online Sup port Assistant on page 220 • Helpf ul W eblinks on page 220 C ontrol P anel Messages X e rox provides sev [...]

  • Page 220

    T roubleshooting W orkCentr e 6400 Multifunction P rinter User Guide 220 Online Support Assist ant The Online Suppor t Assist ant is a knowledge base that pro vides instructions and troubleshootin g help to solve y o ur printer pro blems. Y ou can find soluti ons f or print quality, copy quality, media jams, software installation, and much more. T [...]

  • Page 221

    10 W orkCentr e 6400 Multifunction Print er User Guide 221 P roduct Specif ications This chapter includes: • Physic al Specifications on page 222 • Environmental Specifications on page 223 • Electrical Specifications on page 224 • P erf ormance Specifications on page 225 • C ontroller Specifications on page 226 F or media specifications a[...]

  • Page 222

    Pr oduct Specifications W orkCentr e 6400 Multifunction P rinter User Guide 222 Ph ysical Specif ic ations Base Unit • Width: 812.4 mm (32.0 in.) • Depth: 58 7.7 mm (23.1 in.) • Height: 627.4 mm (24.7 in.) • W eight: 59 kg (130 lb.) Optional T r ays 3 and 4 • Width: 448.0 mm (17.6 in.) • Depth: 52 0.7 mm (20.5 in.) • Height: 109.9 mm [...]

  • Page 223

    Pr oduct Specifi cations W orkCentre 6400 Multifunction Printer User G uide 223 Environment al Specif ications T emper ature • Stor age: -20° to 40° C / -4° to 10 4° F • Oper ating: 10° to 32° C / 5 0° to 90° F • Optimum P erf ormance: 15° to 25° C / 59° to 77° F R elativ e Humidity • Stor age: 15% to 85% (non-condensing) • Op[...]

  • Page 224

    Pr oduct Specifications W orkCentr e 6400 Multifunction P rinter User Guide 224 Electrical Specif ications • 110-120 V AC, 50- 60 Hz • 220-240 V AC, 50- 60 Hz • Inrush Current - maximum of 100A and 10ms (half cy cle) • ENERGY ST AR qualified product[...]

  • Page 225

    Pr oduct Specifi cations W orkCentre 6400 Multifunction Printer User G uide 225 P erf ormance Specif ications R esolution Maximum R esolution: 2400 x 600 dpi P rint Speed C olor: 32 p pm (duplex: 19.4 p pm) Monochrome: 37 p pm (duplex: 22.5 ppm) C opy Speed C olor: 30 cpm (600 x 300 dpi) Black and White: 35 cpm (600 x 300 dpi) Scan Speed C olor: 30[...]

  • Page 226

    Pr oduct Specifications W orkCentr e 6400 Multifunction P rinter User Guide 226 C ontroller Specif ications P rocessor • RISC CPU (800 MHz) Memory •1 G B ( D D R S D R A M ) Interf aces • Ethernet 10/100/1000Base-TX • Univ ersal Serial Bus (USB 2.0)[...]

  • Page 227

    A W orkCentr e 6400 Multifunction Print er User Guide 227 R egulatory Inf ormation This chapter includes: • Basic R egulations on page 228 • Co p y Re g u l a t io n s on page 230 • Fa x R e g u l a t i o n s on page 233 • Material Saf ety Data Sheets on pa ge 237[...]

  • Page 228

    R egulatory Information W orkCentr e 6400 Multifunction P rinter User Guide 228 Basic R egulations X e rox has test ed this product to electromagnetic emissio n and immunity standar ds. These standar ds are designed to mitigate interf erence caused or receiv ed by this product in a typical of fice environment. United St ates (F CC R egulations) Thi[...]

  • Page 229

    R egulatory Information W orkCentre 6400 Multifunction Printer User G uide 229 European Union Wa r n i n g : This is a Class A produc t. In a domestic environment this product may c ause radio interf erence in which case the us er may be r equired to t ake adequate measures. This product, if used properly in accor dance with the user's instruc[...]

  • Page 230

    R egulatory Information W orkCentr e 6400 Multifunction P rinter User Guide 230 C opy R egulations United St ates C ongress, b y statut e, has f orbidden the reproduc tion of the f ollowing sub jects under certain circumstances. P enalties of fine or imprisonment may be imposed on those guilty of making such reprodu ction s. 1. Obligations or Secur[...]

  • Page 231

    R egulatory Information W orkCentre 6400 Multifunction Printer User G uide 231 6. P a ssports. F o reign P a ssports may be photographed. 7. Immigr ation papers. 8. Dr aft R egistration C a rds. 9. Selective Service Induction papers that bear any of the f oll owing R egistrant’s inf ormation: • Earnings or Income •C o u r t R e c o r d • Ph[...]

  • Page 232

    R egulatory Information W orkCentr e 6400 Multifunction P rinter User Guide 232 9. C opyrighted material or tr ad emarks of any manner or kind without the consent of the copyright or tr ademark owner. The above list is provided f or your convenience and assist ance, but it is not all-inclusive, and no liability is assumed f or its completeness or a[...]

  • Page 233

    R egulatory Information W orkCentre 6400 Multifunction Printer User G uide 233 F ax R egulations United St ates F ax Send Header R equirements The T elephone C onsumer Pr otection Act of 1991 mak es it unlawful f or any person to use a comput er or other electronic device, including a f ax machine, to send any message unless such message clear l y [...]

  • Page 234

    R egulatory Information W orkCentr e 6400 Multifunction P rinter User Guide 234 • Service Order C ode (SOC) = 9.0Y Wa r n i n g : Ask your loc al telephone compan y f or the modular jack type inst alled on your line. C onnecting this machine to an unauthorized jack c an damage tel ephone company eq uipment. Y ou, not X erox, assume all respo nsib[...]

  • Page 235

    R egulatory Information W orkCentre 6400 Multifunction Printer User G uide 235 Users should make sure f or their own protection th at the electrical ground connections of the power utility, telephone lines and internal metallic wat er pipe systems, if pr esent, are connected together. This precaution may be particularly important in rur al areas. C[...]

  • Page 236

    R egulatory Information W orkCentr e 6400 Multifunction P rinter User Guide 236 New Z ealand T e lecom W arning Notice 1. The gr ant of a T elepermit f or any it em of term inal equipment indic ates only that T elecom has accepted that the item complies with mi nimum conditions f or connection to its network. It indicates no endorsement of the prod[...]

  • Page 237

    R egulatory Information W orkCentre 6400 Multifunction Printer User G uide 237 Mate rial Saf ety Dat a Sheets F or Materi al Saf e ty Data inf or mation regarding your W orkCentre 6400 print e r, go to: North America: www.xerox.com/msds European Union: ww w.xerox .co m/envi ronm ent_e urope F or the Customer Sup port Center phone numbers, go to www[...]

  • Page 238

    R egulatory Information W orkCentr e 6400 Multifunction P rinter User Guide 238[...]

  • Page 239

    B W orkCentr e 6400 Multifunction Print er User Guide 239 R ecy cling and Disposal This chapter includes recyling and di sposal guidelines and inf ormation f or: • All C ountries on page 240 • European Union on pa ge 240 • North America on page 242 • Other C ountries on page 242[...]

  • Page 240

    R ecycling and Disposal W orkCentr e 6400 Multifunction P rinter User Guide 240 Guidelines and Inf ormation All C ountries If you a re m an ag in g th e d is pos al of you r Xerox pro d uct, please note that th e product cont ains lamp(s) with mercury, and may contain lead, perchlorate, and other materials whose disposal may be regulated due to env[...]

  • Page 241

    R ecycling and Disposal W orkCentre 6400 Multifunction Printer User G uide 241 P rof essional/Business Environment In accordance with Europ ean legislation, end of lif e electrical and electronic equipment su bject t o disposal must be ma naged within agreed pr ocedures. Prior to disposal, please contact yo ur local reseller or X erox representativ[...]

  • Page 242

    R ecycling and Disposal W orkCentr e 6400 Multifunction P rinter User Guide 242 Inf ormation on disposal in other co untries outside th e European Union These symbols are only v alid in the European Union If you wish to discar d these items, please cont act your loc al authorities or dealer and as k f o r the correct method of disposal. Note f or t[...]

  • Page 243

    Index W orkCentre 6400 Multifunction Printer User G uide 243 Index Numerics 500-sheet feeder printer option, 21 A administrator access, 26 B black and white printing, 68 booklets, 64 printing, 64 C CentreWare IS scanning, 125 choosing a network connection, 30 cleaning document cover, 156 document feeder roller, 160 document glass, 156 duplex feed r[...]

  • Page 244

    Index W orkCentr e 6400 Multifunction P rinter User Guide 244 features printer configurations, 20 feed roller cleaning, 158 file, 145 scanning an image into a file, 145 finisher, 21 G General Precautions, 154 getting help, 219 technical support, 27 glossy paper printing, 55 ground connection terminal, 12 guidelines moving the printer, 173 H help re[...]

  • Page 245

    Index W orkCentre 6400 Multifunction Printer User G uide 245 N network choosing a network connection, 30 IP addresses, 31 network connection Ethernet, 30 non-Xerox supplies, 167 O options, 21 original size scanning template setup, 132 setting up a scan template, 132 P pages per minute (ppm), 20 paper jams, 181 document feeder, 190 duplex unit, 186 [...]

  • Page 246

    Index W orkCentr e 6400 Multifunction P rinter User Guide 246 printing multiple pages to single sh eet (N-Up), 63 printing options, 56 printing secure print job, 80 printing special media, 53 printing transparencies, 53 printing watermarks, 75 print-quality problems troubleshooting, 201 product maintenance, 153 product specifications, 221 Q quick C[...]

  • Page 247

    Index W orkCentre 6400 Multifunction Printer User G uide 247 web links information, 27 Windows install printer drivers for Windows 2000 or later, 34 Network connection, 34 Windows 2000 or newer USB Connection, 34, 35 X Xerox warranty, 173 Xerox Scan Utility scan template setup featur e, 132 scan to email feature, 14 6 scan to file feat ure, 145 sca[...]

  • Page 248

    Index W orkCentr e 6400 Multifunction P rinter User Guide 248[...]