Go to page of
Similar user manuals
-
Copier
Xerox C2424
16 pages 1.08 mb -
Copier
Xerox PRO 65
4 pages 0.06 mb -
Copier
Xerox PHASER 3435
98 pages 8.41 mb -
Copier
Xerox Color C75 Press
2 pages -
Copier
Xerox MO3098Y6-1
2 pages 0.18 mb -
Copier
Xerox C2636
20 pages 3.41 mb -
Copier
Xerox WorkCentre 6505
232 pages 10.13 mb -
Copier
Xerox 7655
19 pages 0.47 mb
A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Xerox DOCUSP 50.XX, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Xerox DOCUSP 50.XX one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Xerox DOCUSP 50.XX. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Xerox DOCUSP 50.XX should contain:
- informations concerning technical data of Xerox DOCUSP 50.XX
- name of the manufacturer and a year of construction of the Xerox DOCUSP 50.XX item
- rules of operation, control and maintenance of the Xerox DOCUSP 50.XX item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Xerox DOCUSP 50.XX alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Xerox DOCUSP 50.XX, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Xerox service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Xerox DOCUSP 50.XX.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Xerox DOCUSP 50.XX item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
-
Page 1
User Guide Xerox Do cument Servic es Platfo rm Seri es DocuSP Remote Serv ices 701P4413 4 June 20 05 V ersions 50.x x[...]
-
Page 2
Prepar ed by: Xerox Co rpo ration Glob al Know ledg e and Langu age Ser vice s 800 P hi llip s Road 84 5-17S Webste r, New Y ork 1 4580 ©2005 by X erox Corporat ion. Al l ri ghts reserved. Copyr ight pro tecti on cla imed incl udes a ll form s and m atters o f copyri ghtable materi al and i nformat ion no w a llowed by statu tory ju dicial law or [...]
-
Page 3
Table of contents User Guide i 1 What is DocuSP Remote Serv ices? Benefit s of Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 How do I start u sing Remo te Services? Remote S ervices netwo rk con figuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]
-
Page 4
T abl e of con tents ii User Guide 9 How are software u pdates delivered? Types of s oftware upd ates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27[...]
-
Page 5
Use r Gu i de 1 1 What is DocuSP Re mote Services? DocuSP Remote Services is a W eb-based applica tion that enables remo te communic ation and support wit h Xerox. Whenever you have service -related questio ns or your printing environment i s not running as smoothly as you want, Re mote Services ca n be used by you and Xerox to more quickly diagnos[...]
-
Page 6
2 User Guide What is DocuSP Remote Services?[...]
-
Page 7
Use r Gu i de 3 2 How do I st art using Remote Services? Afte r your Xer ox customer representat ive inst alls an d configur es Remote Services, you can i mmediately access the Home p age. The Home page provides links to all applic ation features included within Remote Servi ces . NOTE: For Remote Servi ces registr ation inf ormation, pl ease refer[...]
-
Page 8
4 User Guide How do I start usi ng Remote Services? User access There are four type s of users who have access to the DocuSP controll er . Each type of user has dif fer ent access privil eges for Remote Servi ces. The foll owing list presents the defaul t settings for each user . • User : Allowed access to Support Access, History and Contact s. ?[...]
-
Page 9
User Guide 5 How do I start using Remote Servi ces? Support Request s Click [ Support Request s ] to displ ay a tabl e of requests Xerox Suppor t has forwarded to you. Executi on of these request s helps to ensure opti mum operabili ty of your print envi ronment. Dif ferent types of support r equests you may rec eive are: • Remote Monitor ing •[...]
-
Page 10
6 User Guide How do I start usi ng Remote Services? Contact Click [ Cont act ] to open an automaticall y addressed email message yo u can send t o Xerox Support. Softwar e Updates Click [ Sof tware Up dates ] to download operating syst em patches, Remote Servi ce patc hes, and DocuSP patch es. This link appears on the Home page only when soft ware [...]
-
Page 11
Use r Gu i de 7 3 How can I customize ap pli catio n preferences ? There are a number of default settings you may customize. Y ou may specify which appli cati on features are enabled or di sabl ed. Y ou may specify default settings for dat a capture and transf e r , as well as network setti ngs f or your proxy server . • Enable or disable appli c[...]
-
Page 12
8 User Guide How can I customize applicati on pref erenc es? • Automatic Synchr onization with Xerox is e nabled by default. • Y ou can enter or edit t he Print Engine Serial Number . NOTE: Changing the serial number is not rec ommended, and should only be perf ormed in spec ial cases by the CSE or if Xerox specifical ly asks for the change to [...]
-
Page 13
User Guide 9 How can I customize application prefer ences? Remote Monitoring ] opti on. Sele cting the infor mation icon opens a wi ndow that present s remot e monitoring detail s. 4. If you want to specif y the time that files will automatical ly be transfer red, use the T r ansfer T ime s elect ion a rrow s. The fi rst field indi cates the hour ,[...]
-
Page 14
10 User Guide How can I customize applicati on pref erenc es? Modify proxy server settings T o modify proxy server setti ngs: 1. Select [ Home: Setup: Network Settings ] page. 2. System admini strators can modify t he system set tings of t he HTTP and FTP pr oxy servers : • HTTP Proxy Server • HTTP Proxy Port • FTP Proxy Server • FTP Proxy [...]
-
Page 15
Use r Gu i de 11 4 How do I request Xerox support? When you want to request assis tance fro m Xerox Support , you can call the Xerox Support Hotl ine through st andard support procedures. If Xerox Hot line suppo rt is unabl e to immediatel y resolve your issue or con cern, you will be asked to click the [ Home: Support Access ] link to enable remot[...]
-
Page 16
12 User Guide How do I request Xerox suppor t? 3. Click [ Submit ]. Y our request is plac ed in a queue.Y our queue displays in the eCare Support dialog window . When Xerox Support responds to queue, a two-way dynamic chat window opens . Use thi s chat wi ndow for an inst ant, text based conversati on wit h Xerox Support. If Xerox Support wants to [...]
-
Page 17
Use r Gu i de 13 5 How do es Xerox ensure quality support? T o ensure and maintai n opti mum operability of your pri n t environment, Xerox Support may ask you to perform a specifi c task or action . These r eques ts ar e call ed Support Request s. Each time Xerox sends you a Support Request, a link to download the request is placed on the Home pa [...]
-
Page 18
14 User Guide How does Xer ox ensure qual ity support ? Remote Monitoring (RM) Remote Monitor ing is a t imer-based scr ipt that aut omatically captures and transmit s machine d ata t o Xerox Suppor t. Job dat a is not captur ed using Remote Monitor ing. Collected ma chi ne data is transmit t ed to Xerox Support at regula r intervals. Xero x uses t[...]
-
Page 19
Use r Gu i de 15 Download and Ex ecute Script This Support Request enables the Xerox Support team to remotely loa d an additional script on a device and immedi atel y initi ate scri pt executi on. Sof tware Up dates Each time the Remote Serv ices appli cation opens, the system checks for sof tware updates from the Xerox Support Server . Soft ware u[...]
-
Page 20
16 User Guide How does Xer ox ensure qual ity support ?[...]
-
Page 21
User Guide 17 How are problems identifi ed and reported? 6 How are problems identified and reported? Xerox Support may identif y and resolve most of your operati onal issues when you grant per missi on to observe or contro l your mouse and desktop through the [ Hom e: Support Access ] page. Sometimes, however , Xerox Support may need additi onal ma[...]
-
Page 22
18 User Guide How are probl ems identifi ed and reported? T o capture machine and/or job data 1. Select [ Problem Reporting: Capture ]. Onc e the Capture window opens, you are inf ormed that the DFE must n ot be ripping or printi ng while a Dat a Ca pture is i n progress. 2. Select a Dat a T ype option: • Machine • Job • Machine & Job If [...]
-
Page 23
User Guide 19 How are problems iden tified and report ed? T ransfer The T ransfer ut ility enables your sit e operator to transmit previousl y capt ured data as descr ibed in the topic, Capture . There are several dif fere n t ways to tr ansfer captured da t a. Data may be transferr ed directly to: • Xerox Support Server • FTP site • CD write[...]
-
Page 24
20 User Guide How are probl ems identifi ed and reported? Capture & T ransfer T o capture and transfer dat a to Xerox i n a single step 1. Select [ Problem Reporting: Capture & T r ansfer ]. Onc e the Capture & T ransfe r window opens, you are infor me d that t he DFE must not be ripping or print ing while a Data Capture is in progress.[...]
-
Page 25
Use r Gu i de 21 • Capturing IOT Dat a (if applicab le) • Capture Completed Succes sfully 8. If you want to termi nate the capture process befor e completion, click t he [ Cancel Capture ] butt on. When the capture process is complete, file transmissi on begins automatical ly . The machine and/or j ob dat a files is transfer red t o either your[...]
-
Page 26
22 User Guide How are probl ems identifi ed and reported? • T o delete a single file highlight the row and cli ck Delete . • T o delete all files list ed in t he table, click Delete All .[...]
-
Page 27
Use r Gu i de 23 7 Can I automa tically submit meter readings? Remote Services inc lud es the feature, MeterA ssi stant . When this feature is enabled, all met ers are a utomatically read and transmit ted to Xerox a nd you do not need to c all in your meter readings. Y ou can enable or disable t he MeterAssist ant f eature on the [ Home : Settings [...]
-
Page 28
24 User Guide Can I automati cally submit meter readi ngs?[...]
-
Page 29
Use r Gu i de 25 8 Is an activity history available? Information provided on Histor y p age The Remote Servi ces History p age c ont ains a list of act ivities t hat have been performed. T o open the History p age, click the [ History ] li nk loc ated on the Home page. • Capture & T ransfer –capture and t ransfer of mac hine and/or job dat [...]
-
Page 30
26 User Guide Is an activit y hist or y available?[...]
-
Page 31
User Guide 27 How are sof tware updates delivered? 9 How are sof tware up dates delivered? Each time the Remote Serv ices appli cation opens, the system checks for sof tware updates from the Xerox Support Server . The Remote Services Home pa ge provi des a link to soft wa re updat es whenever the y become avail able. Al ternately , you can ac cess [...]
-
Page 32
28 User Guide How are soft ware updates del iv ered?[...]