Yealink SIP-T26p manual

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About This Guide Thank you for choosing this Ent erprise IP Phone which is especially desig ned for power users in the office environm ent. It features fashi on and sleek design, abundant telephony applications, broad interoperability with the popular 3 party V oIP products, rd fulfilling t he V oIP deployment n eeds from enterprise and ITSP . In t[...]

Tables of Contents Getting S tarted ................................................................................. - 1 - Packing List ............................................................................................................................... - 1 - Assembling the Phone ..........................................................[...]

Answering an incoming call ............................................................................................. - 24 - Denying an incoming cal l ................................................................................................ - 25 - DND ........................................................................................[...]

Call Park ........................................................................................................................... - 45 - Group Listeni ng ............................................................................................................... - 45 - SMS .....................................................................[...]

E n t e r p r i s e I P P h o n e G e t t i n g S t a r t e d - 1 - Getting S tarted Packing List The following compon ents are included in your package: z Enterprise IP Phone z Phone Stand z Power Adapter[...]

E n t e r p r i s e I P P h o n e G e t t i n g S t a r t e d z Handset & Handset Core z Ethernet Ca ble z Quick Installation Guide & Quick R eference Check this list before in stallation to ensu re that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introdu ce ho[...]

E n t e r p r i s e I P P h o n e G e t t i n g S t a r t e d 1) Attach the Stand, as shown below: 2) Connect Handset and Headse t, as shown below: Note: Headset is not provided in the packing list. Please con tact your distributor for more information. 3) Connect Network an d Power There are two ways for network and power so urce connectio ns. Y o[...]

E n t e r p r i s e I P P h o n e G e t t i n g S t a r t e d Note: 1. If inline power is provided, do not install AC adapter . Make sure the Ethernet cable and switch/hu b are Po E compliant. 2. The Internet P ort can be also connected to Hub/Switch/ IP PBX or other internet devices. The phone can also sh are the network connect ion with o t her n[...]

E n t e r p r i s e I P P h o n e G e t t i n g S t a r t e d Network Settings Choose Network ->Internet P ort (WAN), DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settin gs, e.g. IP address, sub mask, gatew ay , DNS server , etc. Static IP Address: If yo ur phone cannot contact[...]

E n t e r p r i s e I P P h o n e G e t t i n g S t a r t e d Configuring via keypad Network Settings: Press Menu->Settings- >Adv anced Setting->Network ->WAN P ort / PC Port/VLAN to enter the intern et relating configuration page. Account Settings: Press Menu->Settings- >Advance d Setting->Account- >Enter to configure the a[...]

E n t e r p r i s e I P P h o n e O v e r v i e w - 7 - Overview Keyp ad Instruction Y ou can check the followin g list which introd uces the IP phone’ s keypad in details: Power Indication LED It will show th e power status, it w ill be on if th e phone is powered, off if the phone is not powered. Context-sensitive Softkeys The screen will displ[...]

E n t e r p r i s e I P P h o n e O v e r v i e w Dial Pad Use the D TMF hard keys to enter numbers, letters and special char acters. Depending on the selected input mode, you can enter digits, lower / uppe r case or special char acters. Navigation Keys Use the navi gation keys to navigate in the di splay menus and confirm and cancel actions. Audio[...]

E n t e r p r i s e I P P h o n e O v e r v i e w LED Instruction T able 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green Call/line appearance is in idle status Slow blinking red Call/line appearance is ringing Steady red Call/line appearance is active F ast blinking red Call/line appearance is not available Off It is[...]

E n t e r p r i s e I P P h o n e O v e r v i e w Icon Instruction The IP Phone displays different kinds of icon s on its LCD , you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Inpu[...]

E n t e r p r i s e I P P h o n e O v e r v i e w Phone Options Phone UI Web UI Status --IP Address --MAC Address --Firmw are --Network --Phone --Acco unts √ √ Call Features --Forw ard --Call W a iting --A u to Answer --DSS K eys --“#” as send --Dial Plan --Dial T one √ √ √ √ √ √ Basic Phone Functions --Language -- Time --Ring T[...]

E n t e r p r i s e I P P h o n e O v e r v i e w User and Administr ator Mode Y our phone can be used in user or administr ator mode. Administrator mode is the default setting with ful l configuration rights. The default admini strator password is admin . - 12 -[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e Customizing Y our Phone General Settings Phone S tatus Y ou can view the status of your phone using the Pho ne interface or the W eb interface. This option allows you to review: z Network status: IP Address, Mac Ad dress, Gateway , DNS , WA N and LAN; z Phone status: Phone Na[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e T o change the language via Phone i nterface ： 1) Press Menu->Setti ngs- >Basic Setting->Language. 2) Scroll through the list of available languages. 3) Press the Save softkey when th e desired language is highligh ted. The langu age appears on the grap hic display[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e automatically . Please refer to the in struction ab ove for the par ameters’ detail. Note: By default the time zone is +8 China, Philippines, Malaysia , Da ylight Saving Time is disabled. Keypad Lock Y ou can lock the keypad of yo ur phone when you are te mporarily not usi [...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e Audio Settings Vo l u m e Y ou can adjust the volume of handset/speaker/headset. T o adju st the volume when you are not in an act ive call: 1) Press Menu->Setting s->Basic Setting. 2) Scroll to Phone V olume, and press Enter softk ey , highli ght the one y ou want to a[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e T o adjust the volume via Phone interface: 1) Press Menu->Setting s->Basic Setting->Enter . 2) Scroll to Phone V olume->Ring V olume , use the V olume Adjustment Bar or navigation k eys to adjust the volume. 3) Press OK softkey to save the change or Back softk ey [...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e T o enable/ disable the codecs: 1) Choose Account -> Codecs. 2) Use the navigation k eys to highlight the desired one in the Enabled/Disable Codecs list, and press the / to move to the oth er list. 3) Click Confirm t o save the change. Note: Codec Selection can only be set[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e 3) Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account. 4) Press Save softk ey to add the contact or Cancel softkey to cancel the change. T o edit/dele te a contact via Phone interface: 1) Press Addr->Contac[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e 2) Browse the specific contact list file in .XML format , and then click Import butt on. The imported contact lists will be showed in the Co ntact List. 3) Click the Export bu tton to export the contact l ist. Note: Import/Export Contact Li st can be only set via W eb interfa[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e 2) Input the Phone book URL an d the phone book name, then click the Conf irm button to save the changes. 3) After the setting , go to the Address Book via phone interf ace, you will see the remote address book you have just added: 4) Choose a specific one, an d press the Ent[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e 6) Run the adv .bat, it will create a n ew-built folder named adv . tar . gz. 7) Choose Phone->Function->Log o via the W eb interface, press Browse butto n, and choose the adv .tar .gz file just created by the software. 8) Press Upload button to complete the Logo Cus to[...]

E n t e r p r i s e I P P h o n e C u s t o m i z i n g Y o u r P h o n e D i a l N o w Dial-now enables you to define th e specific length of an y number/letter in advance(for example xxx), nex t time when users dial out the 123 whose length matches t he Dial-now rule, the phone will dial o ut 123 immediately wit hout pressing Send button . T o se[...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s Using the Basic Call Functions Making a call Call Devices Y ou can make a phone call via the following devices: 1) Pick up the handset , icon will be show ed in the idle screen. 2) Press the Speaker button, icon will be showed in t he idle screen. 3) Press the Hea[...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s During the con versation, yo u can alternate between Headset, Handse t and Speak er phone by pressing the co rresponding bu ttons or picking up the hand set. Denying an incoming call Press Reject softk ey to deny the incoming call directly . DND Press DND softkey [...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s Choose Phone->Features->F orward to do the relating changes. Please refer the above configuration information . During an Active Call Mute This function allow s you to mute the microphone of the active audio device during a call; you can not be heard by th e[...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s 3) Press Save softk eys to save the changes, or Back softkey to retur n to the previous menu. T o en able/disable Call W aiting via W eb int erface: Choose Phone-> Function->Call W aiting to do th e relating changes. Call T ransfer Y ou can customize your ph[...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s 3) When the call is answered, the conference call will now in clude you and the other two parties. 4) Hang up to disconnect all parties. Message The phone support s SMS (Short Messaging Service) an d V oicemail, if you want to use them, please make sure that your [...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s T o ret rieve the new voicemail via the Ph one interface: 1) Press the V oicemail softkey directly . 2) Y ou may be prompted to enter the passwor d which is needed to connect to your V oIP telephony system. It depends on your s ystem. 3) Y o ur voice mailbox is ca[...]

E n t e r p r i s e I P P h o n e U s i n g t h e B a s i c C a l l F u n c t i o n s 3) Edit the new message, use the Ab3 so ftk ey to change the Input Method. 4) (Optional) If mu ltiple lines are con figured on your ph one, select from w hich line messages are to be retrieved from the list using the navigation k eys and Messages appear first to l[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s Using the Advanced Phone Functions Account Setting Please refer to the previous par t “Configuration and Regist r ation” for the basic Account setting inf ormation. The followin g table lists t he instruction of the field about the advanced Account Set[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s TLS TLS(T r ansport Layer Security), a n IETF standards track protocol( RFC 5246 ), wa s based on the earlier SSL specifications developed by Netscape Corpor ation. Go to Account ->Adva nced, choose T ransport o ption, in the pull -down menu, you can ch[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s port will get th e IP address automatically between th e start IP address and the end IP address. But if you select the bridge mode, the DHCP server can not work. Starting IP Indicate the range of the IP addres s End IP Indicate the r ange of the IP addres[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s 3) Choose W AN Port, press Enter softkey . 4) Set the VLAN Status, and input the VID Number , Priority . 5) Press Save softk ey to save the settings, or Back softke y to return to VLAN menu. 6) Fo llow the same w ay to set the PC Port option. T o configure[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s Note: Fo r more details of the HT TPS, you can consult with your s ystem administr ator . Maintenance T asks Administrator Mode The phone allows two modes to c onfigure the phone: z User Mode z Administrator Mode Administrator mode gr ants unlimited access[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s T o change the administrator password via Phone interface: 1) Press the softkeys Menu, scroll to Settings, press Enter softkey , use the navigation keys to hi ghlight Adv anced Settings. 2) Y ou are prompted to enter the requ ired password, the defa ult on[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s 5) It will take a few minutes to reset , please do not power off during reset ting, or it will cause flash memory error . T o reset to factory via W eb interface: 1) Choose Upgrade->Basic. 2) Click R eset to F actory button. Note: If you confirm all cur[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s The parameters of the Auto-provision ： Parameter Description Update Protocol The phone can be updated vi a TFTP , F TP or HT TP . TFTP Server If you choose TFTP as protocol TFTP , you need to enter the TFTP server IP address and port. Check new confi g Y[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s Note: Y ou can ask your system administrator for the decrypt pas sword. System Log Export If there are any errors happened in your phon e, you can export the sys tem log and send to your system admi nist r ator for diagnosis. T o export the System Log: Cho[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s z N/A z BLF z Line z Speed Dial z Intercom z URL z BLA z Conference z For w ar d z Tr a n s f e r z Hold z DND z Red i a l z Call Return z Group Pickup z Call Park z Group Listening z SMS z V oicemail z Custom z Public Hold z Private Hold Note: 1. Quick ac[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s Note: In the W eb interface, you can also set the pickup number to active the pickup function. For example, if you set the BLF number as 212, and the pickup number is *83, then when there is an incoming call to 212, pr ess the BLF key , it will call out th[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s URL If the key is configured as URL, then pressi ng this key , you can send HT TP requests to a web server . T o assign the key as URL: 1) Choose Phone->DSS K ey ->Memory Ke y , choo se one of the key you want to make the assignment, there is a pu ll[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s Forward If the key is configured as Forward key , pr ess this key under th e idle status, the IP phone will tu rn to the Always Forward page and you can set the Forward to number , then when there is any call to the extension number will be forwarded to th[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s choose DND from the list. 2) Press Confirm button to sa ve the changes. Redial If the key is configured as Redial k ey , pres s this key under the idle status, it will fetch the last dialed number, then you can choose a special line to call out by pressing[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation fr om an y other telephone set. The “call park” feature is activ ated by pressing a preprogr ammed button or a special sequen[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s V oicemail When the key is configured as V oicemail key you are allowed to access voicemai l quickly by p ressing this k ey . T o assign the key as V oicemail: 1) Choose Phone->DSS K ey ->Memory K ey or Line K ey , choose one of the key you want to m[...]

E n t e r p r i s e I P P h o n e U s i n g t h e A d v a n c e d P h o n e F u n c t i o n s the list, then in the Mode fi eld, open the pull-down menu and choose Priv ate Hold from the list. 2) Press Confirm button to sa ve the changes. T one Settings Y ou can define the frequency and time period of all the following tones ： z Dial z Ring Back [...]

E n t e r p r i s e I P P h o n e T r o u b l e S h o o t i n g T r ouble Shooting I can not register to the server ？ 1) Check the IP address. If you set your W A N port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gat eway . 3) Check your DNS server . 4) Make sure your account information is t he same as you have got[...]

E n t e r p r i s e I P P h o n e T r o u b l e S h o o t i n g How to send SMS? Y ou could edit the SMS in the Menu-> Messages->T ext Messages. Note: Make sure that the SIP server you ha ve registered supports SMS function. How to update the firmwar e? 1) Enter the webpage of y our phone, go to Upgrade, then yo u can find the option” Selec[...]