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Zebra Technologies 2824-Z manual

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Table of contents for the manual

  • Page 1

    Zebra ® LP 2824-Z™ User Guide[...]

  • Page 2

    Customer Order # 980531-001 A © 2004 ZIH Corp. The copyrights in this manua l and the label printer desc ribed therein are owned by Zebra T echnologies. Unauthorized reproduction of this manual or the software in the label printer may result in impr isonme nt of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be s[...]

  • Page 3

    980531-001 A LP 2824-Z User Guide 3 Proprietary Statement This manual contai ns proprietary informat ion of Zebra T echno logies Corporat ion and its subsidiaries (“Zebra T echnologies”) . It is intend ed solely for the inform ation and use of parties operating and mai n taining the equipment descri bed herein. Such proprietary informatio n may[...]

  • Page 4

    4 LP 2824-Z User Guide 980531-001 A Propriet ary S t atement The user is cautioned that any changes or modific ations not expressly approved by Z ebra T echnologies co uld void the user ’ s authori ty to operate t he equipment. T o ensure compliance, this printer must be u sed with Shielded Communication C ables. Canadian DOC Comp liance S tateme[...]

  • Page 5

    980531-001 A LP 2824-Z User Guide 5 Preface This section provides yo u with contact informat ion, document structure and or ganization, an d additional re ference documents. Cont act s Y ou can contact Zebra T echnologies at any o f the followi ng: Visit us at: www .zebra.com Our Mailing Addresses: Zebra T ec hnologies Corporatio n 333 Corporate W [...]

  • Page 6

    6 LP 2824-Z User Guide 980531-001 A Preface Environment al Management Support Y ou can contact Ze bra supp ort at: Web Address: www .zebra.com/SS/ service_support.htm s US Phone Number +1 847. 913.2259 UK/International Phone Number +44 (0) 1494 768289 Environment al Management Document Conventions The following conv entions are used throughout this[...]

  • Page 7

    Preface Related Documents 980531-001 A LP 2824-Z User Guide 7 Related Document s The following documents might be hel pful references: • ZPL II ® Pr ogra mming Guide V olume I (part number 45541L) and Vo l u m e I I (part number 45542L ). • ZebraNet ® W ir eless Print Server User Guide (part number 13422L) • ZebraNet 10/1 00 Print Server Us[...]

  • Page 8

    8 LP 2824-Z User Guide 980531-001 A Preface Related Documents[...]

  • Page 9

    980531-001 A LP 2824-Z User Guide 9 Contents Propriet ary St atement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Contact s . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 10

    10 LP 2824-Z User Guide 980531-001 A Content s 3 • Operations & Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Replacing Supplies . . . . . . . . . . . . . . . . [...]

  • Page 11

    980531-001 A LP 2824-Z User Guide 1 1 1 Introduction This section describes what you get in your sh ipping box and prov ides an overview of printer parts. This sectio n also has proced ures that describe how to open and close the p rinter and report any pr oblems. Hello! Thank you for cho osing a Zebra® desk top printer , a high-quality on-demand [...]

  • Page 12

    12 LP 2824-Z User Guide 980531-001 A Introduction What’s in the Box? What’ s in the Box? Save the carton and all packi ng materials in case you ne ed to ship or store the print er later . After unpacking, make sure you have a ll parts. Follo w the procedures for in specting the printer to familiarize yourself wi th printer parts so you c an fol[...]

  • Page 13

    Introduction Inspecting the Printer 980531-001 A LP 2824-Z User Guide 13 Inspecting the Printer Look at the outside of th e printer and make sure tha t all parts are present. Opening the p rinter T o access the media comp artment, you must open the printer . Pull th e release levers towards you and lift the cover . Interface Connectors (vary by opt[...]

  • Page 14

    14 LP 2824-Z User Guide 980531-001 A Introduction Inspecting the Printer After opening the pri nter , check the media compartment. Tear Bar Print Head Open-Hange r Lock Head-Up Sensor Peel-Off Option Sensor Roller Bar Platen Roller Media Hangers Media Guides[...]

  • Page 15

    Introduction Inspecting the Printer 980531-001 A LP 2824-Z User Guide 15 Closing the printer 1. Hold the top cover and press t he “k ick-stand” cov er lock to rel ease. 2. Lower the top cover . The ribbon carriage automatical ly folds up into place. 3. Press down until the cover sn aps closed. Reporting Damage If you discover damage or missing [...]

  • Page 16

    16 LP 2824-Z User Guide 980531-001 A Introduction Inspecting the Printer[...]

  • Page 17

    980531-001 A LP 2824-Z User Guide 17 2 Getting Started This section describ es how to set up you r printer for th e first time and us e the most common operating procedures for lo ading media in tear-of f mo de and loading ribbon . Modes of Printing Y ou can operate this prin te r in diff erent modes: • S tandard tear -off mode allows you to tea [...]

  • Page 18

    18 LP 2824-Z User Guide 980531-001 A Getting S t arted Attaching Power Supply Att aching Power Supply Check the power supp ly to make certain it is ap propriate for your in put voltage. 1. Make sure the power switc h is in the of f position (forward). 2. The DC powe r supply has a barr el connector on one end th at must be inserted into the power s[...]

  • Page 19

    Getting S tarte d Loading Roll Media 980531-001 A LP 2824-Z User Guide 19 Loading Roll Media When you load medi a, you must place the ro ll on the medi a hangers and then adjust the media guides. Y ou must use the co rrect media for t h e type of pr inting you req uire. When printi ng without a ribbon, you mu st use direct the rmal media. When usin[...]

  • Page 20

    20 LP 2824-Z User Guide 980531-001 A Getting S t arted Loading Roll Media Placing the Roll in the Media Comp artment Whether your roll medi a is inside or outside wound you load it into th e printer the same way . 1. Open the printer . Remember that y ou need to pull the release levers toward the front of the printer . 2. Remove the ou tside length[...]

  • Page 21

    Getting S tarte d Loading Roll Media 980531-001 A LP 2824-Z User Guide 21 Adjusting the Guides The guides direct the media towa rd the platen and print head. 1. Thread the media through the guides. They should just to uch the edges of the media. 2. Close the top c over . Remember that you nee d to lower the top cover and press d own until the latch[...]

  • Page 22

    22 LP 2824-Z User Guide 980531-001 A Getting S t arted Operator Controls Operator Controls Power Switch Press backwar d to turn ON or forwar d to OFF the printer . Feed Button • T apping the Feed button forces the prin ter to feed one blank label. • Holding th e Feed button forces the printer to feed continuously . • Pressing the Feed button [...]

  • Page 23

    Getting S tarte d Printing a T est La bel 980531-001 A LP 2824-Z User Guide 23 Printing a T est Label Before you conn ect the printer t o your computer , make sure that the printer is in proper working order . Y ou can do this by printing a con figuration label. 1. Make sure the med ia is properly lo aded and the top cover of the printer is close d[...]

  • Page 24

    24 LP 2824-Z User Guide 980531-001 A Getting S t arted Hooking Up the Printer an d Computer Hooking Up the Printer and Computer Y our printer will have o ne of these comb inations of interfaces: • Parallel • Universal Serial Bus (USB) and DB-9 serial • Ethernet and RJ-1 1 seri al Each specific interface opti on—USB, parallel, eth ernet, ser[...]

  • Page 25

    Getting S tarte d Hooking Up the Prin ter and Computer 980531-001 A LP 2824-Z User Guide 25 Ethernet Interface Requirement s Ethernet provid es a powerful net w orking capab ility that can be of use in a variety of internet/ intranet prin ting soluti ons. After you load me di a and close the top cover , you can press the test button next to the con[...]

  • Page 26

    26 LP 2824-Z User Guide 980531-001 A Getting S t arted Adjusting the Print Width 3. When the print er and host are synchronized, the LED changes to solid green. (No labels will print du ring autoba ud synchron ization.) ^SC Command Use the Set Co mmunications ( ^SC ) command to change the communicati ons settings on th e printer . 4. W ith th e hos[...]

  • Page 27

    980531-001 A LP 2824-Z User Guide 27 3 Operations & Options This section help s you get the most from your pri nter . Y ou must use programming t o control many of the printer’ s functions. For detailed info rmation abou t creating label s using ZPL II, refer to the ZPL II Pr ogramming Guide or visi t our web site at www .zebra.com. T o impro[...]

  • Page 28

    28 LP 2824-Z User Guide 980531-001 A Operations & Options Thermal Printing Thermal Printing Y ou must use the co rrect medi a for the type of p rinting you req uire. Y ou must use direct thermal media . Caution • The print head becomes hot while pr inting. T o protect from damaging the print head and risk of personal injury , avoid touchi ng [...]

  • Page 29

    Operations & Option s Replacing Supplies 980531-001 A LP 2824-Z User Guide 29 Replacing Supplies If labels run out while printin g, leave the print er power on while reloadi ng (data loss results if you turn off the printer). After you l oad a new ribbon roll, press the Feed butt on to restart. Always use hi gh quality , approved labels and ta [...]

  • Page 30

    30 LP 2824-Z User Guide 980531-001 A Operations & Options Printing in Peel-Mode Printing in Peel-Mode The optional dispe nser allows you to print in “peel-mod e” where the labe l backing follo ws a different path and the labe ls are presented one at a time for subsequent placement. Before using peel-mode, yo u must send the programmi ng com[...]

  • Page 31

    Operations & Option s Printing in Peel-Mode 980531-001 A LP 2824-Z User Guide 31 A B C[...]

  • Page 32

    32 LP 2824-Z User Guide 980531-001 A Operations & Options Printing on Fa n-Fold Media Printing on Fan-Fold Media Printing on fan-fold media requires y ou to set both the media hangers an d the med ia guides in position. 1. Open the t op cover . 2. Open the hang ers to their widest position. 3. Snap the hol der-open lock towards th e front of th[...]

  • Page 33

    Operations & Option s Using the Cu tter Optio n 980531-001 A LP 2824-Z User Guide 33 Using the Cutter Option Printers that have a be zel with a motorized blad e can dispense one or mo re forms that are then automatically cut from the media supply . This option cuts through contin uous pape r from rolls and liner between labels. Keep the c utter[...]

  • Page 34

    34 LP 2824-Z User Guide 980531-001 A Operations & Options Using the Cutter Option[...]

  • Page 35

    980531-001 A LP 2824-Z User Guide 35 4 Maintenance Cleaning When you clea n the printer , use one of the following su pplies that best suits you r needs: : The cleaning pro cess takes just a co uple of minutes u sing the steps out lined below . Cleaning Supp lies Cleaning pens (12) Cleaning swabs (25) Printer Part Method Interval Print head Let the[...]

  • Page 36

    36 LP 2824-Z User Guide 980531-001 A Maintenance Cleaning Print Head Considerations Always use a new cleaning pen on the print head (an ol d pen carries contaminants from its previous u ses that may damage the prin t head). When you loa d new media, yo u can also c lean the p rint head. 1. Rub the cleaning pen across t he da rk area of the print he[...]

  • Page 37

    Maintenanc e Cleaning 980531-001 A LP 2824-Z User Guide 37 Media Path Considerations Use a cleanin g swab or pen to remove debris, dust or crust th at has built-u p on the hol ders, guides and media path surfaces. 1. Use the alcoh ol in the clea ning swab or p en to soak the debris so that it breaks up. 2. W ipe the knobs to remove accumulated deb [...]

  • Page 38

    38 LP 2824-Z User Guide 980531-001 A Maintenance Cleaning Sensors Dust can accumula te on the media and head-up sensors. 1. Gently blow awa y dust; if necessary , use a dry sw ap to brush awa y dust. If adhesives or other contaminates remain, use an al cohol mo istened sw ab to break up. 2. Use a dry swab several times to remove any residu e that m[...]

  • Page 39

    Maintenanc e Lubrication 980531-001 A LP 2824-Z User Guide 39 Platen Considerations The standard platen (drive roll er) normally does not require cleaning. Pape r and liner dust can accumulate without ef fecting print operatio ns. Contamin ates on the platen roller ca n damage the print head or cause the media to slip when pr inting. Adhesive, dirt[...]

  • Page 40

    40 LP 2824-Z User Guide 980531-001 A Maintenance Replacing the Plat en Replacing the Platen Removal Open the printe r and remove an y media. 1. Using a poin ted stylus, u nhook the tabs on the right and left sides. Then rotate them forward. 2. Lift the pla ten out of the prin ter ’ s bottom frame. Assembly Make sure the rig ht bearing is on the s[...]

  • Page 41

    Maintenanc e Replacing the Print Head 980531-001 A LP 2824-Z User Guide 41 Replacing the Print Head In the event you need to repl ace the print head, read the pr ocedure and review the removal and installation steps before actuall y replacing the pri n t head. Caution • Prepare yo ur work area by protecting against st atic discharge. Y our work a[...]

  • Page 42

    42 LP 2824-Z User Guide 980531-001 A Maintenance Replacing the Print Hea d Thermal-T ransfer LP Model Before followi ng the step s in this proce dure, open t he printer by pulling the release latc hes forward then lifting the top cove r . Removal 1. Grasp the print he ad spring and pull it to the left; then, slide it free of the carri age. 2. Use t[...]

  • Page 43

    Maintenanc e Replacing the Print Head 980531-001 A LP 2824-Z User Guide 43 Replacing the LP Print H ead (Continued) Assembly 1. Align the pr int head to plu g the left an d right connectors into the wire bu ndles. 2. Slip the ground w ire under the right screw and us e a #1 Phillip s driver to tigh ten it. 3. Slide the print head into one side and [...]

  • Page 44

    44 LP 2824-Z User Guide 980531-001 A Maintenance Replacing the Print Head[...]

  • Page 45

    980531-001 A LP 2824-Z User Guide 45 5 Troubleshooting Resolutions 1. The printer is not receiving power . • Have you turned on the printer power? • Check power connections from the wall outlet to the power sup ply , and from the p ower supply to th e printer . 2. The printer is on and in an idle st ate. No action necessary . What the St atus L[...]

  • Page 46

    46 LP 2824-Z User Guide 980531-001 A T roubleshooting Resolutions 3. The printer has failed it s power on self test (POST). • If this error occurs right after you turn on th e printer , contact an authorized reseller for assistance. There is a short age of memory . • If this error occ urs after you have been printing, turn the printer p ower of[...]

  • Page 47

    T roubleshooting Resolutions 980531-001 A LP 2824-Z User Guide 47 7. The print head is under temperature. • Continue prin ting while t he print head reaches the correct operating t emperature. The print head is over temperature. • Printing will stop until the p r int head cools to an acceptable printing t emperature. When it does, the printer w[...]

  • Page 48

    48 LP 2824-Z User Guide 980531-001 A T roubleshooting Print Quality Problems Print Quality Problems No print on the label. • Y ou must use the co rrect media for t he method of prin ting you require. Y ou must use thermal transfer media. • Is the media loaded co rrectly? Follow the inst ructions in “Loa ding the Media”in the Getting S tarte[...]

  • Page 49

    T roubleshooting Print Quality Problems 980531-001 A LP 2824-Z User Guide 49 The printing does not st art at the to p of the label, or misprinting of one to three labels. • The media may not be threaded under th e medi a guides. Refer to “Loading the Media” in the Getting S tarted chapter . • The print er needs to be ca librated. Refe r to [...]

  • Page 50

    50 LP 2824-Z User Guide 980531-001 A T roubleshooting Manual Calibration Manual Calibration Manual calibrat ion is recomme nde d whenever you are using pre-pr i nted media or if the printer will not correctly auto calibrate . 1. Make sure media i s loaded. 2. T urn on the printer power . 3. Press and hold the fee d button until the gr een stat us L[...]

  • Page 51

    T roubleshooting T roubleshooting T ests 980531-001 A LP 2824-Z User Guide 51 T roubleshooting T est s Printing a Configuration Label T o print out a listing of the printer’ s current configuration, refer to th e one-flash sequ ence in “Feed Button Mod es” later in this chapter . Recalibration Recalibrate the printer if it sta rts to display [...]

  • Page 52

    52 LP 2824-Z User Guide 980531-001 A T roubleshooting Resetting the Factory Default V alues Resetting the Factory Default V alues Sometimes, resetting the printer to the fac tory defaults solv es some of the pro blems. Follow the four -flash sequence instru ctions in “Fe ed Button Mod es” later in this chapter Communications Diagnostics If ther[...]

  • Page 53

    T roubleshooting Feed Button Modes 980531-001 A LP 2824-Z User Guide 53 Feed Button Modes Power Off Mode (Communi cations Diagnostics Mode) W ith the printer power off, press and hold the feed button while you tu rn on the power . The prin te r prints out a listing of its current configuration. Af ter printing the label, the printe r will automa ti[...]

  • Page 54

    54 LP 2824-Z User Guide 980531-001 A T roubleshooting Battery Battery The optional Re al T ime Clock requires a three-volt lithium battery on the main printed circuit board. Y ou can discern a lo w or flat battery if the printer provides a co nsistently dela yed date stamp. Only a qualified technician observing precautions against both st atic disc[...]

  • Page 55

    980531-001 A LP 2824-Z User Guide 55 6 Interfaces Universal Serial Bus (USB) Connector The figure below displays the cable wirin g required to use the printer’ s USB interface. For printer supporte d operating systems and drive rs, see th e software an d document ation CD or visit the Ze bra printer we b site at: www .zebra.com For information on[...]

  • Page 56

    56 LP 2824-Z User Guide 980531-001 A Interfaces Parallel Interface Parallel Interface The maximum current available t hrough the interf ace port is not to exceed a tot al of 0.75 amps. Pin No. Description 1 NStrobe/Host Clk 2-9 Data Bits 1-8 10 nACK/Ptr Clk 11 Busy/Per Busy 12 PError/ACK Dat Req. 13 Select/Xflag 14 NAuto Fd/Host Busy 15 Not Used 16[...]

  • Page 57

    Interfaces ZebraNet ® PrintServer I I for Ethernet Networks 980531-001 A LP 2824-Z User Guide 57 ZebraNet® PrintServer II for Ethernet Networks This interface us es an RJ-45 straig ht-through cab le type. The ta ble below prov ides the pino ut assignments. The figure above has the pers pect ive looking into the pri nter RJ-45 modular co nnector .[...]

  • Page 58

    58 LP 2824-Z User Guide 980531-001 A Interfaces Serial (RS-232) Connector Serial (RS-232) Connector The maximum current available t hro ugh the serial and/or parall el port is not to exceed a t otal of 0.75 A mps. When XON/XOFF handshakin g is select ed, data fl ow is contro lled by th e ASCII contro l codes DC1 (XON) and DC3 (XOFF). The DTR contro[...]

  • Page 59

    Interfaces Serial (RS-23 2) Connecto r 980531-001 A LP 2824-Z User Guide 59 Connecting the Printer to a DTE Device DB-25S Connector to DTE Device (PC) DB-9P Connector to Printer DB-9S Connector to DTE Device (PC) DB-9P Connector to Printe r Connecting the Printer to a DCE Device DB-25S Connector to DCE Device (PC) DB-9P Connector to Printer DB-9S C[...]

  • Page 60

    60 LP 2824-Z User Guide 980531-001 A Interfaces Serial (RS-232) Connector[...]

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    Zebra T echnologies Corpora tion 333 Corporate W oods Parkway V ernon Hills, Il linois 60061.3109 U.S.A. T elephone: +1 847.634.6700 Facsimile: +1 847.913.8766 Zebra T echnologies Europe Limited Zebra House The V alley Centre, Gordon Road High W ycombe Buckinghamshire HP13 6EQ, UK T elephone: +44 (0) 1494 472872 Facsimile: +44 (0) 1494 450103 Custo[...]