Zebra Technologies P520 manual

User ’ s Manual P520 Part Numbe r .980312-001 Re v .A © Zebra T echnologies Corporation[...]

iii FOREWORD This manual contains installation and operation information for the Eltron P520 Series card printers manufactured by Zebra T ec hnologies Corporation. RETURN MA TERIALS AUTHORIZA TION Before returning any equipment to Zebra T ec hnologies Corporation for in-war ranty or out-of-war ranty repair , contact Repair Administration for a R et[...]

iv W ARRANTY INFORMA TION WE NEED TO HEAR FROM Y OU! T o establish your war ranty period and provide access to tec hnical suppor t, send us your war ranty registration card today! Zebra war rants the mec hanism, control electronics and power supply , under normal use and service, to be free from defects in material and workmanship for a period of t[...]

v INTRODUCTION Thank you f or choosing the Eltr on P520 Plastic Card Pr inter . Eltron’ s P series card printers offer a low cost, high quality solution to those requiring computer -controlled printing and encoding of credit card style plastic cards, Card applications include personalized identification, access control, visitor , membership, badg[...]

vi ICONS Throughout this manual, different icons highlight impor tant information, as follows: Important general information. Mec hanical hazard, suc h as one associated with moving par ts, capable of resulting in equipment damage or personal injury . Electrical hazard, suc h as an exposed voltage point, capable of causing electrical shoc k and per[...]

vii 1 2 3 4 5 6 T ABLE OF CONTENTS GETTING S T ARTE D • • • • • • • • • 1 1• 1 Unpa c king you r • • • • • • • • • • • • • • • • • • • • • • • • • • 1 1• 2 Indicato r s and control • • • • • • • • • • • • • • • • • • • • • • 3 1•3[...]

viii APPENDIX A • • • • • • • • • • • • • 43 Introduction • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 43 A- Media Loading orientation • • • • • • • • • • • • • • • • 44 B- Magnetic Encoder Cleaning • • • ?[...]

1 GETTING STARTED 1 G ETTING S T ARTED 1 • 1 Unpacking your card printer Y our P520 printer ships in a carton and protective anti-static bag. Keep all pac kaging material in case you need to move or re-ship the printer . While unpac king, inspect the carton to ensure that no damage occured during shipping. Please ensure that you have a clean and [...]

2 GETTING STARTED In addition to user documentation, make sure the following items are included with your P520 printer: If any items are missing, please contact your dealer . T o reorder , please refer to Appendix C of this manual. CLEANING KIT PO WER CABLE PRINTER DRIVER DISK (floppy or/and CD) CARD HOPPER CLEANING CARTRIDGE CENTRONICS CABLE[...]

GETTING STARTED 3 1 • 2 Indicators and Control Y our P520 printer has an LCD Display , two LED’ s and two Panel Buttons. The 1 6 c haracter LCD Display is used f or: • Showing the printer ’ s current status • Pro viding operator and service messages (c hapter 5) The two LEDs are used f or: • Green: Power LED • Amber: Alert LED (with B[...]

1 • 3 Printer Installation The following will guide you through the installation of your P520 printe r . C A UTION : Limi t A C power supplied to the P520 P rinter to 1 1 0 - 23 0 V A C, 60 - 50 Hz for an associated 1,40A - 0,80A. Limit excess cu r rent draw to 1 6 amps or less, using an associated circuit brea k er or other su c h device. Never [...]

5 OPERA TION 2 O PERA TION 2 • 1 Printer Features The following shows the features found on your P520 Printer: Standard F eatur es: Optional Feat ures: 1 • Print Head Unloc k Lever A • Smart Card Contact Station 2 • Print Head B • Magnetic Encoder Station 3 • Card Thickness Control L ever 4 • Card Feeder 5 • LCD Display and two pane[...]

OPERA TION 6 2 • 2 Loading Printing Ribbons The P520 Printer requires appro ved ribbons (see Appendix C). The Resin Thermal T ransfer and Dye Sublimation ribbons and Lamination are specifically designed for your P520 Printer . For optimum performance and printer life (P rint Head), always use approved ribbons. DO NO T TOUCH the print head or the [...]

OPERA TION 7 3 • Load ribbon onto the supply spindle “ 1 ” (under print head carriage) and empty core ( with tape attac hed) onto the take-up spindle “ 2 ” . Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take-up spindle. 4 • P ush down on the Print Head Loc k Lever until an audible “clic k”[...]

OPERA TION 8 2 • 3 Loading Lamination Patch The P520 Printer requires appro ved patc hes (see Appendix C). Clear patc hes, hologram patc hes or Overlay varnishes are specifically designed for your P520 Printer . For optimum performance and printer life (Laminator), alw ays use approved patc hes. 1 • Remove patc h from pac kaging. 2 • With pri[...]

OPERA TION 9 2 • 4 Loading Cards T o help you load, print, and collect cards, the P520 has the following items: A - CARD FEEDER This items is used for loading cards. 1 • Open Card F eeder Cover by putting your fingers on both sides and rotating the cover in a cloc kwise direction to the open position. 2 • Install cards into Feeder* as shown. [...]

10 OPERA TION B - INST ALL CARD CLEANING CARTRIDGE This items is used to clean the cards entering the printer . It must installed before using the printer . 1 • Remo ve Card Cleaning Cartridge from plastic bag and peel off protective wrapper from adhesive cleaning roller . 2 • Open printer cover and remove the yellow reminder tape from the loca[...]

11 OPERA TION C - CARD THICKNESS CONTROL LEVER This items is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam. Open cover , and adjust lever to the correct position for the card thic kness you are using. R epeat for different card thic kness. (Factory set ting is for 30 mil (0,7 62 mm) c[...]

12 OPERA TION 2 • 5 Rejected Card Box The P520 Printer is equipped with a R ejected card Box. When an encoding can not be completed, the card is ejected into the Rejected Card Bo x. The P520 Printer counts the number of cards whic h go into the Reject Card Bo x. After 20 cards the printer stops, the Amber LED Flashes and a LCD Message is displaye[...]

OPERA TION 13 3 • Swing the Rejected Card Bo x Door and press the top. An audible “clic k” signals the loc ked position. 4 • P ress the Clear Button on the front panel to re-start the cur rent printer job and to clear the rejected cards counter .[...]

14 OPERA TION 2 • 6 Feeding one card at a time A Manual Feed Slot is avalable on the side of the Card F eeder cover for feeding single cards. Cleaning Cards are fed manually through this slot. The Feeder must be empty for manual card feeding to work properly . For one-at-a-time printing, feed cards through slot on side of Feeder . Do not feed mor[...]

2 • 7 Printing a T est Card With ribbon and cards loaded, your P520 printer is ready to print. T o chec k the operation of the printer and the laminator you should print a test card. 1 • When the printer displays READ Y , press the “Next” button (lef t) on your Control Panel to MENU PRINTER, then the “Select”but ton (right) to PRINTER I[...]

16 OPERA TION 2 • 8 Printer Menu Information The printer is equipped with an LCD Display and two key buttons whic h gi ves access to printer menus. When the printer status shows READ Y , press the Menu button to enter the Menu Mode Menu But ton “NEXT”(left) Clear But ton “SELECT”(r ight) When you are in Menu Mode the top line display show[...]

17 OPERA TION READ Y Pr inter inf o Menu Lamination (See P age N° 1 9) Cleaning Menu Self T est Menu Pr inter Def aults (follo w next page) Pr inter Model number Pr inter Fir mwar e V ersion Number of Impr essions Reject Bo x status T o show the number of cards remaining in the reject box Clean Pr int Head T o Clean the Thermal Print Head and card[...]

OPERA TION 18 Pr inter Def aults Ribbon T ype T o show the type of ribbon installed. It may not matc h the ribbon physically installed until the installed ribbon has been selected through the driver . S Offset X: aa-Y :bb T o show the X print location offset value in pixels (aa) T o show the Y print location offset value in pixels (bb) Mag. Option:[...]

19 OPERA TION READ Y Pr inter inf o see page N° 17 Menu Lamination N N: NEXT S: SELECT T emp: 170°C (U) Shows current set ting for laminator temperature Laminator Inf o Speed: 08.84 (D) Speed setting P atch Clear 0.6 Ribbon setting Fir mwar e: V1 .0 0 LAM C Y CLE Causes a single cycle of the lamination operation i.e produces a single sided lamina[...]

PRINTING A SAMPLE CARD 21 3 P RINTING A SAMPLE CARD Printing with the P520 P rinter requires the Windows Printer Driver, your card design/issuing softw are or printer command level programming through the printer interface. The P520 Card Printer can be used with an y Windows 95/98 or Windows NT 4.0 softw are application program, using the driver s [...]

PRINTING A SAMPLE CARD 22 3 • 1 T o install the P520 Printer Driver in windows 95/98, use the following steps: IMPORT ANT NO TE: Ensure that your PC printer port is set to standard mode and also ensure that you have deleted any previous versions ot this printer driver . If you have any doubts please contact your IT department. This installation u[...]

23 PRINTING A SAMPLE CARD 3 • 2 T o install the P520 Printer Driver in windows 2000/NT4.0: Ensure that you have administrative pri vileges to perform this installation or contact your IT department. Set printer as Not Shared for stand alone use. Use the steps provided for windows 95/98 installation with the exception of step 6. Where you must typ[...]

PRINTING A SAMPLE CARD 24 3 • 4 Printing a sample card: Follow the steps to print your first card ❐ Go to the Microsoft W ord Softw are. ❐ If the printer was not selected as the default printer , go to the file menu and Select Pr inter and c hoose Eltron P520 Car d Pr inter in the printer names list. Then Close the print dialog box. ❐ Come [...]

25 CLEANING 4 C LEANING PRO TECT Y OUR F ACT ORY W ARRANTY! The recommended maintenance procedures must be performed to maintain your factory war ranty . Other than the recommanded cleaning procedures described in this manual, allow only Zebra authorised tec hnicians to service the P520 Printer . NEVER loosen, tighten, adjust, or bend, etc. a part [...]

CLEAN PRINTER Although the CLEAN PRINTER message is displayed until the cleaning process has been performed, the printer will continue to operate. 4 • 1 Cleaning System Y our P520 Printer includes a simple cleaning system using the Pre-S atured Cleaning Cards provided. The regular use of these cards will clean and maintain important par ts of you[...]

27 CLEANING 4 • 2 Cleaning the Print Head A cleaning using the cleaning system with cards usually suffices. However , a separate Print head cleaning using sw abs can remove more stubborn deposits when print anomalies persist. T o avoid deposits, only use foam-tipped sw abs. 1 • Switc h power Off, open co ver , raise Print Head and remove the Ri[...]

PRINTING A SAMPLE CARD 28 4 • 3 Cleaning the Laminator Rollers A cleaning using the Cleaning System with cards usually suf fices, moreover your printer is equipped with two cleaning rollers situated before the card enter the Laminator . The upper roller has a coating that collects any loose par ticles on the surface of cards. However , a separate[...]

29 PRINTING A SAMPLE CARD 4 • 4 Card Cleaning Cartridge Y our P520 Printer also has a Card Cleaning Cartridge. This item cleans the cards entering the printer . T o ensure print quality , the cleaning roller requires periodic replacements. WHEN TO MAINT AIN When LCD screen reports message. Run a printer cleaning first. (see 4.1 Cleaning System fo[...]

CLEANING 30 3 • Remo ve Cleaning Roller from Cartridge and dis- card. 4 • Install new Cleaning Roller into Cartridge * . T o avoid contamination, alw ays hold the Cleaning Roller assembly by the ends. 5 • Carefully peel off wrapper from new Cleaning Roller while in Car tridge. 6 • Replace Cartridge into printer . Mak e sure the arrow on top[...]

5 T ROUBLESHOOTING This section offers solutions to potential problems you may experience with your P520 printer . The table below lists the screen messages that will be displayed on the printer ’ s LCD, both during normal operation and to alert operator of any er ror conditions. There is also some additional information dealing with quality issu[...]

TROUBLESHOOTING 32 SCREEN MESSAGE PRINTING BLACK PRINTING V ARNISH PRINT HOL OGRAM CLEAN PRINTER CLEAN MAG HEAD CLEANING REMO VE RIBBON OUT OF RIBBON MECHANICAL ERROR OUT OF CARD RO T A TION ERROR CO VER OPEN HEAD OPEN COMMAND ERROR P ARAMETERS ERROR ENCODING ERROR MEANING A monoc hrome panel is being printed The overlay is printing A hologram over[...]

Ribbon Er rors: Chec k that the print ribbon has not “run out” . Loc k and then unlock the print head assembly; this resync hronises the ribbon automatically . When using a color ribbon, it should advance automatically so that the leading edge of the yellow panel is beneath the print head. Ensure that the correct ribbon type has been specified [...]

TROUBLESHOOTING 34 B • About the Laminat or Station SCREEN MESSAGE INITIALISING READ Y CO VER OPEN RO T A TION ERROR LAMINA TING OUT OF RIBBON MECHANICAL ERR TEMPERA TURE ERR W ARMING UP RIBBON F AILURE ST ANDB Y MODE MEANING The printer is performing an internal test before use Ready for use The cover is open The printer has an error moving the [...]

5 • 2 Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stoc k. T o diagnose and fix print quality problems, follow the troubleshooting procedure below: • Small spots appe[...]

TROUBLESHOOTING 36 • Pr inting shows very pale or inconsist ent results. P ossible Cause A • Ribbon have been stored improperly or is damaged. B • Cards may not meet specifications. C • Contrast and/or Intensity may be set to values whic h are too high. D • Dust or embedded contamination on elements of the Print Head. >> Solution A1[...]

• No pr inting on the card. P ossible Cause A • Ribbon may not be installed in the printer . B • Cards may not meet specifications. C • Cable on Print Head may be disconnected. D • Print Head elements may be scratc hed or burnt. >> Solution A1 • Chec k for ribbon in the printer . B1 • Use a different supply of cards. C1 • Powe[...]

39 TECHNICAL SPECIFICA TION 6 T ECHNICAL S PECIFICA TIONS General • High speed printing & laminating YMCK & 1 .0 mil lamination 1 1 0 cards per hour YMCK & 0.6 mil lamination 120 cards per hour YMCK-K & 1 .0 mil lamination 95 cards per hour YMCK-K & 0.6 mil lamination 1 05 cards per hour • Small footprint • Windows Driver [...]

CARD DIMENSIONS ISO ST ANDARD DIMENSIONS FOR PLAIN CARD ISO ST ANDARD DIMENSIONS FOR MA GNETIC STRIPE CARD CHIP POSITION FOR SMAR T CARD TECHNICAL SPECIFICA TION 40[...]

Ribbons • Monoc hrome: 1500 cards/roll • Monoc hrome colors: bac k, red, blue, green, yellow , silver , gold, white. • K-resin + O: 80 0 cards/roll • K-dye + O: 80 0 cards/roll • YMC: 30 0 cards/roll • YMCK: 250 cards/roll • YMCK-K: 20 0 cards/roll • YMCKO: 350 cards/roll • YMCKOK: 250 cards/roll P atches • Clear P atc h 1 or 0.[...]

CENTRONIC CABLE INTERFACE The above drawing shows the required connections to use the printer centronic interface. TECHNICAL SPECIFICA TION 42 Pr inter Pin Lign Name 1 -STROBE 2D O 3D 1 4D 2 5D 3 6D 4 7D 5 8D 6 9D 7 1 0 -ACK 1 1 -BUSY 12 PE 13 SLCT 1 4 -AUT O FEED 32 -ERROR 31 -INIT 36 SLCT IN 1 9-30-33 GND Note : The printer pins number 15, 16, 18[...]

43 APPENDIX A A A PPENDIX Magnetic Card Stripe Encoder This section contains information on the additional operations of the P520 Printers with Magnetic Card Stripe Encoder . (See Chapter 2 for location.) INTRODUCTION Operation and maintenance requirements for the P520 Printer with the optional magnetic card stripe encoder . (See Chapter 2 for loca[...]

A • MEDIA L OADING ORIENT A TION The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding or L OCO enco- ding. When loading cards into the Card Cartridge, please ensure that the magnetic stripe is facing down and closest to the rear . Also available are Printer models w[...]

B • MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic stripe Encoder . The first process consists of a standard cleaning of the printer . This cleans the most important par ts of the printer; including the print Head, T ransport R oller and Magnetic Stripe Encoder (refer to c hapter 4 “Cleaning” for more ins[...]

APPENDIX B 46 B A PPENDIX Smart Card Contact Station This section contains information on the additional operations of the P520 Printers with Smart Card Contact Stations. (See Chapter 2 for location.) INTRODUCTION Y our P520 may be equipped with an optional Smart Card contact station. Smart Cards can store fingerprints, v oice recognition patterns,[...]

DB - 9 SMART CARD DB - 9 SMART CARD PINS CONT ACT POINTS PINS CONT ACT POINTS 1 CI (VCC) 6 C6 (Vpp) 2 C2 (Reset) 7 C7 (I/O) 3 C3 (Cloc k) 8 C8 (RFU) 4 C4 (RFU) 5 C5 (GND) 9 (GND when chip is at station) A • MEDIA L OADING ORIENT A TION Position the cards with the Smar t Card Chip at the top of the card and towards the printer . B • SMART CARD C[...]

APPENDIX C 48 C Par t Number Description Cards/roll 80 0 01 5-1 0 1 to 109 Monoc hrome Ribbon 1 0 0 0 80 0 01 5-120 to 122 Hologram or varnish 350 80 0 0 15-140 YMCK O 20 0 80 0 0 15-148 YMCK OK 170 80 0 0 15-150 Kdye-0 50 0 80 0 0 15-160 KO 60 0 80 0 01 5-30 1 to 309 Monoc hrome Ribbon 1500 80 0 0 15-340 YMCKO 350 80 0 0 15-348 YMCKOK 250 80 0 0 1[...]

Par t Number Description Patc h 1 mil Patc h 0.6 mil Full Overlay -0 12 to -0 17 -135 to -1 38 -125 & -131 80 0 01 5-1 0 1 to 109 Monoc hrome Ribbon no yes yes ‡ 80 0 0 15-140 YMCK O no * no * yes 80 0 0 15-145 YMCK yes yes no 80 0 0 15-148 YMCK OK no * no * yes 80 0 0 15-150 Kdye-0 no * no * yes 80 0 0 15-160 KO no * no * yes 80 0 0 15-170 Y[...]

CARDS FOR PRINTING AND LAMINA TION: CARDS FOR PRINTING ONL Y: P A TCHES FOR LAMINA TION: APPENDIX C 50 Par t Number Description Cards/roll P atch 1 mil 80 0 01 5-0 12 clear patc h 1 mil with coverage for mag. stripe 1 0 0 80 0 01 5-0 13 clear patc h 1 mil with coverage for smar t card 1 0 0 80 0 01 5-0 1 4 clear patc h 1 mil 1 0 0 80 0 01 5-0 15 ho[...]

51 APPENDIX C ACCESSORIES Accessories available for P520 printers appear below. Always refer to the par t number when placing an order . Documentation Par t Number Description 980312-001 P520 User’ s Manual (English & Spanish) 980312-002 P520 User’ s Manual (Frenc h & German) 980312-051 P520 User’ s Manual (Italian) 980312-061 P520 Us[...]

W or ld Wide Sales and Support: Zebra T echnologies Corpor ation Eltron Car d Pr inter Products 1 0 01 Flynn R oad Camarillo, CA 93021 -8706.USA Phone: + 1(805) 579 1800 Fax.: + 1 (805) 579 1 808 T oll Free in US: (800) 452-4056 e-mail: cards@eltron.com Zebra T echnologies Corpor ation Eltron car d Pr inter Products, (Eur ope, Middle East, Africa) [...]