Zebra ZM400 manual

User Guide for UPS ZM400™[...]

© 2010 ZIH Corp. The copyrights in this manual and th e software and/or firmware in the label printer described therein are owned by ZIH Corp. Unauthorized reproducti on of this manual or the software and/or firmware in the label printer may result in imp risonmen t of up to one year and fines of u p to $10,000 (17 U.S.C.506). Copyright violators [...]

3 Declaration of Conformity 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Declaration of Conformity I have determined that the Zebr a printers identified as the ZM™ Series Z4M, Z6M, Z4M plus , Z6M plus , R4M plus , ZM400, ZM600 manufactured by: Zebra T ec hnologies Corpor ation 333 Corporate W oods Parkway V ernon Hills, Illinois 60061-31[...]

Declaration of Conformity Compliance Information 4 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Compliance Information FCC Compliance S t atement This device compli es with Part 15 rules. Operati on is subject to the followin g two conditio ns: 1. This device may not cause harmful in terferen ce, and 2. This device must accept any interfer[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Contents Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 About This Document . . . . . . . . . . . . . [...]

Contents 6 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Select a Data Communic ation Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Data Cables and Wireless Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Connect the Printer to the Computer or Network . . . [...]

7 Contents 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 6 • T roubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 T rouble shooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 LCD Error Messages . . . . . . . . . [...]

Contents 8 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ _________ ______ ___________ _________ _________ ____________ _________ _________ _________ ______ ___________ _________ _________ _____[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A About This Document This section provides yo u with contact informat ion, document structure and or ganization, an d additional re ference docu ments. Content s Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 How This Document[...]

About This Document Who Shoul d Use This Do cument 10 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Who Should Use This Document This User Guide for U PS is intended for use by any person who nee ds to operate or t o troubleshoot problems wit h the prin ter. How This Document Is Organized The User Guide for UPS is set up as follows: Section[...]

11 About This Document Contacts 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Contact s Use the foll owing phon e numbers to contact UPS technical support: • T echnical Support for UPS OnLin e ® W orl dShip: 888-5 53-1 1 18 • T echnical Support for UP S Internet Shippi ng: 877-289-6 418 • General Information: 1-800-PICK-UPS ® (1-800[...]

About This Document Document Conventions 12 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Document Conventions The following co nventions are used throughout this do cument to convey certain information. Alternate Color (online only) C ross-referenc es contain h ot links to ot her sections in this guide. If you are vi ewing this guide on li[...]

13 About This Document Document Conventions 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Illustration Callout s Callouts are used when an illustrati on contains informatio n that needs to be labeled a nd described. A tab le that conta ins the labels a nd descriptions fo llows the graphic. Figure 1 provides an example. Figure 1 • Sample F[...]

About This Document Document Conventions 14 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ _________ ______ ___________ _________ _________ ____________ _________ _________ _________ ______ ____[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 1 Introduction This section shows the operational cont rols and loca tion of major compon ents used when loading medi a. Content s External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Printer Media Compartment . . . [...]

Introduction External View 16 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 External Vi e w Figure 2 and Figure 3 show the components and connections o n the outside o f the printer. Figure 2 • Front of Printer Figure 3 • Rear of Printer 1 Control panel 2 Media door 1 2 1 Power switch ( O = off, I = on) 5 Serial port 2 AC power connect [...]

17 Introd uction Printer Media Compartment 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Printer Media Comp artment Figure 4 shows the components inside the media comp artment of your prin ter . Figure 4 • Printer Components 1 Peel release lever 2 Printhead release l atch 3 Media supply guide 4 Media hanger 5 Dancer assembly 6 Liner take-[...]

Introduction Control Pane l 18 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Control Panel The control pan el contains the lights that indicate basi c operation and the buttons th at you may need to press du ring basic operat ion. The co ntrol panel bu ttons and ligh ts are labeled in Figure 5 . Descriptions for eac h are located in Ta b l [...]

19 Introd uction Control Panel 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Control Panel Buttons T able 1 • Control Panel Buttons Button Function FEED Forces the printer to feed one blank label each time the button i s pressed. • Printer not printi ng: one blank label immediately feeds. • Printing: one blank label feed s after the c[...]

Introduction Control Pane l 20 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Control Panel Light s T able 2 • Control Panel Light s Light St atus Indication POWER Off The printer is off, or no power is applied. On The printer i s on. P AUSE Off Normal printer oper ation. On The printer has stopped al l printing op erations. Flashing The P[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 2 Printer Setup This section provid es the tasks that you must comple te and the issue s that you mu st consider before you load a nd configure yo ur printer. Content s Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Printer Setup Before Y ou Begin 22 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Before Y ou Begin Review this checkl ist, and resolve a ny issues before you set u p or use your pr inter.  Unp ack and Inspect the Printer Have you unpacked the printer and inspected it for damage? If you have not, see Unpack an d Inspect the Printer on pag[...]

23 Printer Setup Handling the Printer 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Handling the Printer This section describes how to han dle your printer. Unp ack and Inspect the Printer When you receiv e the printer, immediately unp ack it and in spect for shippi ng damage. • Save all packing mate rials. • Check all exterior surfaces[...]

Printer Setup Select a Site for the Printer 24 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Select a Site for the Printer Consider the followin g when selec ting an appr opriate loc ation for you r printer. Select a Surface Select a solid, level surface of suf ficient size and strength to acco mmodate the pri nter and other equipment (such[...]

25 Printer Setup Select a Data Communication Interface 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Select a Dat a Communication Interface Ta b l e 5 provides basic information about da ta co mmunication inte rfaces that you can use to connect your printer to a computer . Y ou may send label formats to the printer thro ugh any data communi[...]

Printer Setup Select a Data Communication Interface 26 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Dat a Cables and Wireless Cards Y ou must supply all d ata cables o r wireless cards for your applic ation. Data Cables Ethernet cables do n ot require shiel ding, but all oth er data cables must be fu lly shielded and fitt ed with metal o r[...]

27 Printer Setup Select a Data Communication Interface 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A IEEE 1284 Bidirectional Parallel No additional configuration i s necessary . USB No additional configuration i s necessary . Caution • Be careful not to plug the USB cable into th e wired Ethernet print server connector on the p rinter bec[...]

Printer Setup Select a Data Communication Interface 28 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Internal wired Ethernet print server Refer to the ZebraNet 10/100 Prin t Server User and Refer ence Guide for configuration i nstructions. A copy of this manual is avail able at http://www .zebra.com/manuals or on the user CD th at came with[...]

29 Printer Setup Connect the Printer to a Po wer Source 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Connect the Printer to a Power Source The AC power cord must ha ve a three-prong fema le connector on one end that plugs into the mating AC power connector at th e rear of the printer. If a power cable was n ot included wit h your printer, [...]

Printer Setup Connect the Printer to a Power Source 30 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Power Cord Specifications Depending on how your p rinter was ordered, a power cord m ay or may not be included . If one is not includ ed or if the one included is n ot suitable fo r your requirements, se e Figure 6 and refer to the following[...]

31 Printer Setup T ypes of Media 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A T ypes of Media Y our printer ca n use various ty pes of media: • S tandar d media —Most standard media uses an adhesive backing that sticks individual labels or a c ontinuous len gth of label s to a liner . • Ta g s t o c k —T ags are usually made from a[...]

Printer Setup T ypes of Me dia 32 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Non-Continuous Fanfold Media Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separation s as non-continuo us roll media. The separations would fall on or near the folds. Continuous Roll Media Roll media is wound on a 3-in. (76-[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 3 Operations This section provides th e procedures for loading and calib rating the print er. Note • Complete the tasks and resolve the issues in Printe r Setup on page 21 before operating the printe r. Content s Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Operations Print Modes and Printer Options 34 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Print Modes and Printer Options The printer can use dif ferent print mo des and options for label removal ( Ta b l e 8 ). Use a print mode that matches th e media being used and the prin ter options available. Fo r more information on the types of me[...]

35 Operations Print Modes and Printer Options 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Media Paths Ta b l e 9 shows the media path s for print mode and printer optio n combinations using roll media. Fanfold media uses the same print modes and pr inter options as roll media. T a ble 9 • Media Paths for Print M odes with V arious Print[...]

Operations Load Media 36 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Load Media The beginning steps for loading media apply to all prin ters, in cluding those that have the peel-of f option. When you have co mpleted the se beginnin g steps, co ntinue with the media loading instru ctions for the print mode an d printer optio ns that apply [...]

37 Operations Load Media 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 3. Insert media int o the printer. Follo w the instructions for roll or fa nfold media, as appropriate. Roll Media Fanfold Media a. Remove and discard any tags or labels that are dirt y or that are held by adhesives or tape. a. Flip down the media supply gu ide. b. Flip [...]

Operations Load Media 38 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 4. Feed the media under the dancer assembly ( 1 ), the upper media sensor ( 2 ), and the printhead-op en sensor ( 3 ). Slide the media b ack until it touch es the inside back wall of the upper media sensor . e. Slide in the medi a supply guide until it touches th e edge [...]

39 Operations Load Media 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 5. Slide in the media guide until it touches the outer edge of th e media. 6. Continue wi th the steps th at apply to th e print mode that you will us e. 7. Push down the peel-of f mechanism rele ase lever to open the peel assembly . T o operate in... Then... T ear -Off [...]

Operations Load Media 40 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 8. Extend the media approximately 18 in . (500 mm) out of the printe r. 9. Remove the exposed labels so that only the lin er remains. 10. Feed the liner over the tear -off/peel-of f bar ( 1 ) and behind the peel assemb ly ( 2 ). Make sure that th e end of the lin er fall[...]

41 Operations Load Media 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 11 . Continue with the steps that a pply to the p rint mode that y ou will use. T o operate in... Then... Peel-Of f mode Continue with step 12 . Liner T ake-Up mode a. Slide the liner i nto the slot in the liner tak e-up spindle ( 1 ). b. Push the liner back until it tou[...]

Operations Load Media 42 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 12. 13. Set the printer to the appropriate pri nt mode. See Select Print Mode on page 55 for instructions. 14. Close the pr inthead asse mbly . 15. If the printer is paused (the Pause light is on), press PA U S E to en able prin ting. Caution • Use the peel release lev[...]

43 Operations Remove Used Liner 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Remove Used Liner When you use t he liner take-up option, you will period ically need t o remove used liner fro m the liner take-up spin dle. T o remove used liner from the liner t ake-up spindle, complete the se step s: 1. If the media has not run out, t ear the [...]

Operations Calibrate the Printer 44 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Calibrate the Printer Auto Calibration By default, th e printer automati cally calib rates on powe r up or when the printhead is closed. During auto cal ibration, th e printer dete rmines the label length and se nsor settings. The results of the auto calibrati[...]

45 Operations Adjust Printhead Pressure 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Adjust Printhead Pressure Y ou may need to adjust printhead pre ssure if printing is too light o n one side, if y ou use thick media, or if the media drifts fr om side to side durin g printing. See Figur e 8 . The pressure adjustment dials have fo ur possi[...]

Operations Adjust Printhead Pressure 46 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 2. If necessary , adjust the pressure adjustme nt dials as follows: If the media... Then... Requires higher pressu re to print well Increase bo th dials one p osition. Shifts left while printi ng Incre ase the outside dia l setting one position, or decreas[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 4 Configuration This section describes the cont rol panel paramete rs that are used to co nfigure the printer for operation. Content s Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Enter Setup Mode . . . . . . [...]

Configuration Setup Mode 48 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Setup Mode After you have installed the media and the Power -On Self T est (POST) is complete, the co ntrol panel displays PRINTER READY . Y ou may now set printer parameters for your appl ication using the control panel display and the butt ons directly below it. If [...]

49 Configuration Setup Mode 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Exit Setup Mode T o leave Setup mode, complete these step s: 1. Press SETUP/EXIT . The LCD displays SAVE CHANGES . 2. Press PLUS (+) or MINUS (-) to display the save option s: 3. Press SETUP/EXIT to select the displayed choice. When the config uration and ca libration[...]

Configuration Change Password-Protected Parame ters 50 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Change Password-Protected Parameters Certain paramet ers, including the communicatio n parameters, are pa ssword-protected by factory defaul t. The first time that you attempt to change a password-protec ted parameter , the printer display s[...]

51 Configuration Print a Configuration Label 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Print a Configuration Label A configuration lab el lists the pr inter settings tha t are stored in co nfiguration memory . After you load the media, prin t a configuration label as a record of your printer’ s current set tings. Keep the label to use[...]

Configuration Print a Network Configu ration Label 52 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Print a Network Configuration Label If you are using a print server , you can print a ne twork co nfiguration label after the printe r is connected to the network. T o print a network configuration label, complete these step s: 1. On the cont[...]

53 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Control Panel Paramete rs Use the LCD on the contro l panel to vi ew and adjust printer se ttings. How to V iew or Modify Parameters While viewing parameters, press PLUS (+) to continue to t he next parame ter , or press MINUS (-) to return to the previ[...]

Configuration Control Pane l Parameters 54 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 S t andard Printer Parameters Ta b l e 1 1 shows parameters in the order in wh ich they are di splayed when you press PLUS (+) after entering Setup mode. T able 1 1 • Printer Parameters (Page 1 of 20) Parameter Action/Explanation Adjust Print Darkness[...]

55 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Adjust the T ear-Off Position This parameter establ ishes the position of t he media over the tear -off /peel-of f bar after printing. See Figure 1 1 . Higher numbers move the media out (the tear line moves closer to the leading edge of the ne xt label)[...]

Configuration Control Pane l Parameters 56 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Set Media T ype This paramete r tells the prin ter the type of med ia that you a re using (see T ypes of Media on page 31 for more information) . Selectin g continuous media requires th at you inclu de a label l ength instructi on in your lab el format [...]

57 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Set Maximum Label Length This paramete r is used du ring the me dia portion of t he calibratio n process. Always set maximu m label length to a value th at is at least 1 .0 in. (25.4 mm) greater than th e actual la bel length ( Figure 12 ). If the value[...]

Configuration Control Pane l Parameters 58 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Set Early W arning for Maintena nce When this featu re is enabled, the printer p rovides warn ings when th e printhead needs to be cleaned. Default V alue: MAINT . OFF Selections: MAINT . OFF , MAINTENANCE ON T o change the Early W arning settings: 1. P[...]

59 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Set Printhead Life for Early W arning This parameter appears on ly when Early W a rning for Maintena nce is enabled . Set this value to the number of inches of media t hat the printhead is expected to print. Default V alue: 1,00 0,000 inche s Range: 100[...]

Configuration Control Pane l Parameters 60 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Print Counter Readings Prints a label t hat lists the od om eter readings for the fol lowing: • the non-resettabl e counter • the two user -controlled counters • the Early W arning for Mai ntenance coun ters, whic h indicate wh en the printhead wa[...]

61 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A List Formats This option prin ts a label t hat lists the ava ilable formats store d in the printer’ s RAM, Flash memory , or optional memory card. T o print a list of the available format s: 1. Press SELECT to select the parameter . 2. Press PLUS (+) [...]

Configuration Control Pane l Parameters 62 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Initialize Fl ash Memory This option erases all previously stored inform ation from Flash memory . Caution • This option completely erases the Flash memory . T o initialize Flash memory: 1. Press SELECT to select the parameter . 2. If prompted for a p[...]

63 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Calibrate Media Sensor Sensitivity Use this procedu re to adjust sensit ivity of me dia sensors. Import ant • Follow t his procedure exactly as pre sented. All of th e steps must be performed even i f only one of the sensors requir es adjustment. Y ou[...]

Configuration Control Pane l Parameters 64 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Set Baud This setting app lies only when t he serial port is use d. The baud setting of the printer mu st match the bau d set ting of the ho st comp uter for accurat e communications to take place. Sel ect the value that matches the one being used by th[...]

65 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Set Host Handshake This setting ap plies only when the serial port is used. The han dshake protocol of the printer must match the handshake protocol of the host computer for communication to take place. Sele ct the handshake protoc ol that matches the o[...]

Configuration Control Pane l Parameters 66 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Set Communicat ions Mode The communicatio n diagnostics mo de is a troublesh ooting tool for checking the interconnection between t he printer and the host compu ter . For more information, see Communications Diagnostics T est on page 1 03 . Default V a[...]

67 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Set Delimiter Char acter The delimiter character i s a two-digi t hex value use d as a parameter plac e marker in ZPL/ZPL II form at instructio ns. See the ZPL II Programming Guide for more information. Note • Do not use the same hex value fo r the co[...]

Configuration Control Pane l Parameters 68 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Select Media Pow er -Up Option This paramete r sets the actio n of the media when you turn on the printer. Default V alue: CALIBRA TION Selections: CALIBRA TION, SHOR T CAL, LENGTH, NO MOTION, FEED • Calibration adjusts sensor le vels and th resholds,[...]

69 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Select Backfeed Sequence This parameter se ts when or if label backfeed occurs. This se tting is superseded by ~JS when received as part of a label format (see the ZPL II Pr ogramming Guide for more information). Default V alue: DEF AUL T (90 %) Selecti[...]

Configuration Control Pane l Parameters 70 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Set Reprin t Mode When reprint mod e is enabled, y ou can reprin t the last label printed either by issuing the ~PR ZPL command or by pres sing MINUS (-) on the control panel. Default V alue: DISABLED Selections: ENABLED, DISABLED T o change the value s[...]

71 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Select Fo rmat Conve rt Selects the bitm ap scaling factor . The fi rst number is the original dots per inch (dpi) value; the second, the dpi to which you would li ke to scale. Default V alue: NONE Selections: NONE, 150 → 300, 150 → 600, 200 → 600[...]

Configuration Control Pane l Parameters 72 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Set Real-T ime Clock (R TC) Date This parameter allows you to se t the date foll owing the conve ntion sele cted in IDLE DISPLAY . T o change the value s hown: 1. Press SELECT to select the parameter . 2. Press MINUS (-) to move to the next digit posi t[...]

73 Configuration Control Pane l Parameters 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Select the Displ ay Languag e This parameter changes the lang uage displayed o n the LCD. Each langu age selection is displayed in the lang uage itself. Default V alue: ENGLISH Selections: ENGLISH, SP ANISH, FRENCH, GERMAN, IT ALIA N, NOR WEGIAN, POR T [...]

Configuration Control Pane l Parameters 74 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ _________ ______ ___________ _________ _________ ____________ _________ _________ _________ ______ _____[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 5 Routine Maintenance This section provid es routine cl eaning and maintenance p rocedures. Content s Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . .[...]

Routine Maintenance Replacing Printer Co mponents 76 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Replacing Printer Component s Some printer compon ents, such as the printhead and platen roller , may wear out over ti me and can be repl aced easily . Regular cleaning may extend th e life of some of these compon ents. See Cleaning Schedu le [...]

77 Routine Maintena nce Cleaning Schedule and Procedures 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Cleaning Schedule and Procedures Specific cleaning procedures are pr ovided on the follow ing pages. Ta b l e 1 2 shows the recommended cleaning schedule. These i ntervals are intended as guidelines only . Y ou may have to clean more often[...]

Routine Maintenance Cleaning Procedures 78 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Clean the Printhead and Platen Roller Y ou can minimize print head wear and maintain prin t quality with regula r preventive measures. Over time, the movement of me dia across the printhead wears through the protective cera mic coating, exposing and eve[...]

79 Routine Maintena nce Cleaning Procedures 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A T o clean the printhead and platen roller , complete these steps: 1. Open the pr inthead as sembly . 2. Remove the media. 3. Using the swab from the Preventive Main tenance Ki t (part number 473 62), wipe alo ng the brown strip o n the printhe ad assem[...]

Routine Maintenance Cleaning Procedures 80 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 4. While manually rotating th e platen ro ller , clean it thoroughl y with the swab . Allow the solvent to evaporate. 5. Reload the media, and clos e the printhead assembly . Import ant • Do not use anything but the i sopropyl alcohol solution to clea[...]

81 Routine Maintena nce Cleaning Procedures 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Clean the Media Compartment and Sensors T o clean the media comp artment and sensors, complete the se step s: 1. Brush or vacuum any accumulated pape r lint and dust away fro m the media path. 2. Brush or vacuum an y paper lint and dust away from the s[...]

Routine Maintenance Cleaning Procedures 82 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Clean the Peel Assembly The peel assembly , which is part of the Peel-Off option, consists of several spring-l oaded rollers to ensure the proper roller pressure. Cl ean the pinch roller and tear -off/peel-of f bar if adhesive buildup begins t o affect [...]

83 Routine Maintena nce Cleaning Procedures 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 2. Push down the peel-of f mechanism rele ase lever to open the peel assembly . 3. Remove any media backing to expose the pinch roll er . 4. While manually rotating th e pinch ro ller , clean it thoroug hly with the swab from the Preventive Maint enanc[...]

Routine Maintenance Cleaning Procedures 84 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 6. Close the pr inthead asse mbly . 7. 8. Close the media door . The printer is ready to operate. Caution • Use the peel release lever and y our right hand to close the peel assembly . Do not use your left hand to assist in closing. T he top edge of t[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 6 Troubleshooting This section provides information about errors that you mig ht need to trou bleshoot. Assorted diagnostic test s are includ ed. Content s T roubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 LCD Error Messa[...]

T roubleshooting T roubleshooting Chec klists 86 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 T roubleshooting Checklist s If an error condition exist s with the printer, review this checklist:  Are nonconti nuous labels being treat ed as continuo us labels? If y es, see Cal ibrate Media Sensor Sensitivity on page 63 .  Are you exper[...]

87 T roubleshoot ing LCD Error Messages 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A LCD Error Messages The LCD disp lays me ssages when there is an error . See Ta b l e 1 3 for LCD errors, the possible causes, and the recommended solut ions. T able 13 • LCD Error Messages LCD Display/ Printer Condition Possible Cause Recommended Solutio[...]

T roubleshooting LCD Error Messages 88 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 The printer stops; the ERROR light i s on; the printer cycles through these messages. Caution • An improperly connected printhead data or power cable can cause these error messag es. The printhead may be hot enough to cause severe bu rns. Allow the printh[...]

89 T roubleshoot ing LCD Error Messages 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A There is not enough memory to perform the functi on specified on the second line of the error message. Free up some of the printer’ s memory by adjusting th e label format or p rinter parameters. One way to free up memory is to ad just the print wi dth t[...]

T roubleshooting Print Quality Problems 90 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Print Quality Problems Ta b l e 1 4 identifies prob lems with print q uality , the possible causes, and th e recommended solutions. T able 14 • Print Quality Problems Problem Possible Cause Recommended Solution General pr int qual ity issues The print[...]

91 T roubleshoot ing Print Quality Problems 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A V ertical drift in top-of-form position The printer i s out of calib ration. Reca librate the pri nter. V ertical drift occurs during normal printer operation. Note • A vertical drift of ± 4 to 6 dot rows (approximately 0.5 mm) is within no rmal tol[...]

T roubleshooting Calibration Problems 92 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Calibration Problems Ta b l e 1 5 identifies problems with cal ibration, the possible causes, and t he recommended solutions. T able 15 • Calibration Problems Problem Possible Cause Recommended Solution Loss of printing registra tion on labels. Excessiv[...]

93 T roubleshoot ing Communicat ions P roblems 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Communications Problems Ta b l e 1 6 identifies problems with communication s , the possible c auses, and the recommended solutions. T a ble 16 • Communications Problems Problem Possible Cause Recommended Solution A label format was sent to the pr[...]

T roubleshooting Miscellaneous Printer Problems 94 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Miscellaneous Printer Problems Ta b l e 1 7 identifies mi scellaneous prob lems with the printe r, the possibl e causes, and the recommended solution s. T able 17 • Miscellaneo us Printer Prob lems Problem Possible Cause Recommended Solution T[...]

95 T roubleshoot ing Miscellaneous Printer Problems 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A While in Peel-Off mode, media liner wraps around the platen r oller . Y ou are using perforated media, which is not recommende d for Peel-Off mode. While operating in Peel-Of f mode, use media that is not pe rforated. The printer fails to calib[...]

T roubleshooting Printer Diagnostics 96 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Printer Diagnostics Self tests and other diagnost ics provide specific in formation about t he condition of th e printer. The self tests produce sample printou ts and provide spec ific informatio n that helps det ermine the operating conditions for th e pr[...]

97 T roubleshoot ing Printer Diagnostics 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A CANCEL Self T est The CANCEL self test prints a configurati on label ( Figure 15 ). T o perform the CANCEL Self T est, complete these step s: 1. Tu r n o ff ( O ) the printer. 2. Press and hold CANCEL while turning on ( I ) the printer. Hold CANCEL until [...]

T roubleshooting Printer Diagnostics 98 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 PA U S E S e l f Te s t This self test can be used to prov ide the test lab els required when making adjustme nts to the printer’ s mechanical assemb lies or to det ermine if any printh ead elements are n ot working. Figure 16 shows a sample printout. T [...]

99 T roubleshoot ing Printer Diagnostics 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A FEED Self T est Different types of media may require differen t darkness settings. This sect ion contains a simple but ef fective method for determini ng the ideal dark ness for printing bar codes tha t are within specifications. During the FEED self test[...]

T roubleshooting Printer Diagnostics 100 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Figure 18 • Bar Code Darkness Comp arison T able 18 • Judging Bar Code Quality Print Quality Description To o d a r k Labels that are too dark are fai rly obvious. They may be readable but not “in-spec.” • The normal bar code bars increase in si[...]

101 T roubleshoot ing Printer Diagnostics 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 5. Note the relat ive darkness value a nd the print sp eed printed on the best test la bel. 6. Add or subtract th e relative da rkness value from t he darkness val ue specified on the configuration lab el. The resulting numeric value (0 to 30) is the bes[...]

T roubleshooting Printer Diagnostics 102 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 FEED and P AUSE Self T est Performing this self test temporarily resets the printer conf iguration to th e factory defau lt values. These v alues are activ e only until power is turne d of f unless you sa ve them permanently in memory . If the factory def[...]

103 T roubleshoot ing Printer Diagnostics 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Communications Diagnostics T est The communicat ion diagnostic s test is a troublesho oting tool fo r checking the interconnectio n between the prin ter and the host computer . When the printe r is in diagnostics mode , it prints all da ta received from [...]

T roubleshooting Printer Diagnostics 104 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Sensor Profile Use the sensor profil e label to troubleshoot the following types of p roblems: • If the media sensor ex periences dif ficulty in determining gap s (web) between lab els. • If the media sensor inco rrectly identifies preprinted areas on[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A 7 Specifications This section provides the features of an d specifications for the printer. Content s General S pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Printing S pecifications . . . . . . . . . . . . . . . . . . . . .[...]

Specifications General S pecifications 106 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 General Specifications General Specifications Height 13.3 in. 338 mm W idth 10.9 in. 278 mm Depth 18.7 in. 475 mm W eight (without options) 32.4 lbs. 15 kg Electrical 90-265 V AC, 48-62 Hz, 5 Amps (fused) T e mperature Operating 40° to 104°F 5° to 40[...]

107 Specifications Printing S pecif ication s 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Printing S pecifications Printing Specifications Print resolution 203 dots/in. 8 dots/mm Dot size (width x length) 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm First dot loc ation measured fro m inside media backing edge 0.10 in. ± 0.04 in. (2.5 mm ?[...]

Specifications Media S pecifications 108 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Media S pecifications Media Specifications Label length Minimum 0.5 in. 13 mm Maximum 12 in. 305 mm Label width Minimu m 1 in. 25.4 mm Maximum 4.2 5 in. 108 mm T otal thickne ss (includes liner, if any) Minimum 0.0023 in. 0.058 mm Maximum 0.010 in. 0.25 m[...]

2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Index A adjustments left position, 69 print darkness, 54 printhead p ressure, 45 tear -of f position, 55 auto calibrati on, 44 B backfeed setting, 69 bar codes available, 60 battery disposal, 76 baud setting, 64 before you begin setup, 22 bitmap scaling factor , 71 black mark media described, 31[...]

Index 110 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 control panel buttons described, 19 enter Setu p mode, 48 exit Setup mod e, 49 LCD error messages, 87 lights described, 20 location, 16 overview and ill ustration, 18 parameters, 53 control prefix setting, 66 counter s, 60 customer service, 11 D darkness setting, 54 data bits setti ng,[...]

111 Index 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A Liner T ake-Up mode description, 34 loading medi a, 36 media path, 35 remove used liner , 43 list settings all settings, 6 1 bar codes, 60 fonts, 60 formats, 61 images , 60 network, 61 setup, 61 load factory de faults, 49 loading medi a, 36 lubricatio n, 76 M manual calibration, 44 mar[...]

Index 112 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 print modes described, 34 load media for d iffe rent print modes an d options, 36 media path s, 35 selecting, 55 print network configuratio n label, 61 instructions and sample label, 52 print qua lity troubleshoot ing, 90 print server characteristics of in ternal wired connection, 2 5 [...]

113 Index 2/26/10 ZM400 User Guide for UPS P1016807-001 Rev . A setup checklist, 22 unpack the printer , 23 Setup mode enter Setu p mode, 48 exit Setup mod e, 49 LCD messages, 53 passwords, 50 shipping report damage, 23 reshipping the printer, 23 spacing requirements, 24 specifications general, 106 media, 108 power cord, 30 printing, 1 07 storing t[...]

Index 114 P1016807-001 Rev . A ZM400 User Guide for UPS 2/26/10 Notes • ___________ _________ _________ ___________ _________ _________ _________ ___________ _________ _________ ____________ _________ _________ _________ ______ ___________ _________ _________ ____________ _________ _________ _________ ______ ___________ _________ _________ ______[...]

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Part Number: P1016807-001 © 2010 ZIH Corp. Zebra T echnologies Corporation Zebra Technolo gies Corpo ration 475 Half Day Road, Suite 500 Lincolnshire, IL 6006 9 USA T: +1 847 63 4 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766 Zebra T echnologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF , UK T : +44 (0)1628[...]