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Table of contents for the manual
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ADSL X5 U S E R G U I D E[...]
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NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work p[...]
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Contents O VERVIEW ........................................................................................... 4 I NSTALLAT ION I NSTRUCTIONS ........................................................... 5 I MPORTANT ! B EFORE Y OU B EGIN ................................................................... 5 P ACKAGE C ONTENTS ........................[...]
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4 Overview The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Interne t access from your local network, and which protects your local ne twork from unwanted Internet traffic. With four ETHERNET po rts, the X5 supports the direct connection of up to four comp[...]
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1 Installation Instructions This chapter covers the basic i nstructions needed to install your X5 and connect to the Internet. These instructions can be used with a Macintosh, Linux, or Windows operating system. Important! Before You Begin Before installing your X5, you must have ADSL service enabled on your telephone line. To do this, yo u need to[...]
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6 ADSL X5 User Guide The CD contains the inst allation software, documentation, warranty, and Customer Suppor t information. If anything is missing or damaged, please contact Zoom Customer Support or your retailer or distributor. In addition, the package may include: • Phone-jack adapter t o adapt the phone cord to a particular phone jack (certai[...]
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Chapter 1: Installation Instructio ns 7 • Additional Ethernet cables. These are required only if you plan to conne ct more than one computer/network device with an Ethernet port to the X5. (The X5 comes with one Ethernet cable and one USB cable.) Installing the X5 ¾ Macintosh and Linux users: please go to page 10 . Windows Installation Windows u[...]
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8 ADSL X5 User Guide Note If you need to use the X5’s USB option, you must remove any existing USB modem drivers on your Windows com puter before installing this software.O n the desktop, click the Start button, and then—dependin g on your operating sy stem—either click Control Panel , or click Settings and then Control Panel . In Control Pan[...]
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Windows Vista: If the AutoPlay dialog box appears, click Run Setup.exe . If the User Account Control dialog box appears, click Allow . 4 Select your language, select Installation Wizard , and follow the prompts to install the X5. Windows Vista : If a message tells you that Wind ows can't verify the publisher of the driver software, select Inst[...]
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If you are prompted to enter your user name and password, remember that they are cas e-sensitive: 5 When you complete the installa tion and setup, click Finish to update your modem and close t he Install Assistant. Congratulations! You have established communication and your computer is now connected to the Internet. If you want to connect more com[...]
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Chapter 1: Installation Instructio ns 11 Important! Do not connect additional computers or a network device (such as a wireless access point, rout er, hub, or switch) to the other ETHERNET ports at this time. These instructions will let you kno w when to connec t them. Windows users only: If you are conne cting via USB, plug one end of the USB cabl[...]
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12 ADSL X5 User Guide DSL light should become steady on. If it does not, refer to the Troubleshooting section on pag e 57 . Note : We recommend t hat at this point, if you haven’t already done so, you put an ADSL filter on every phone connected to the ADSL phon e line. DO NOT put a filter between the X5and the wall jack that it is connected to. ([...]
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Chapter 1: Installation Instructio ns 13 Est ablishing Communication You must set up the X5 so that it can communicate with your Internet service provider. To do this, you use the Zoom Configuration Manager. 1 To log in to the Zoom Con figuration Manager, do this: a Open your Web browser and, in its address bar, type http://10.0.0.2 if you are usin[...]
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2 The Zoom Configurati on Manager opens and displays its Basic Setup page. Use this Web page to co nfigure the modem so it can connect with your Internet service pr ovider. You can configure the X5 manually or you can hav e the modem automatically configure itself. Depending on your situation, do the following: ¾ Select MANUALLY if one or both of [...]
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(if you are NOT using a static IP address) or o n page 20 (if you have a static IP address). ¾ Select AUTOMATICALLY if neither of the speci al circumstances mentio ned above fits your situation. When this option is selected, th e screen chan ges to show automatic configurati on options. Do the following: a Select the Enable option button, then cli[...]
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Note: If your Encapsulation setting is not found (that is, if “ No Encapsulation Protocol Detected ” remains on the screen), select the Disable button, click Save Changes , then click the Basic Setup icon at the to p of the screen and manually configure the modem, as explained in Config uring the X5 Manually on page 17 . 4 .Depending on your En[...]
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Chapter 1: Installation Instructio ns 17 ¾ If your Encapsulation setting begins with something other than PPP: The EOA Interface—Add page will open. Click Save Changes on this page (with out changing any settings on it ). A screen appears to let you kn ow that the process was a success. Click Close to return to the Autodetect page and notice t h[...]
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Manually configuring the m odem requires that you log in to the Zoom Configuration Mana ger and enter information on its Basic Setup page. (If you need help logging in, see page 13 .) 1 On the Basic Setup page, ensure that th e MANUAL option button is selected. 2 Do the following, depending on w hether you know your VPI , VCI , and Encapsulation se[...]
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Chapter 1: Installation Instructio ns 19 Tip: If you do not know your Username and Password , contact your service provide r and tell them that you misplaced the information. ¾ If your Encapsulation setting begins with 1483 Bridged or 1483 Routed: The Username and Password boxes will automatically disappear from the page becaus e you do not need t[...]
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If You Did Not Connect If you did not connect and you are using settings provid ed by your service provider, repeat steps 3– 7 above and ensure that you enter the information correctly (especi ally your Username and Password , if your Encapsulation begi ns with PPP). If you still cannot connect , look up your provider in the ADSL Internet Setting[...]
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3 Enter the appropri ate information on the WAN Configuration page. Use the table belo w as a guide. For this setting… Do this… Current Connection Select Enabled from the drop-down list. (That is, click the arrow at the far right of the box to view the items in the list, then select Enabled .) Encapsulation Select your service provider ’s Enc[...]
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22 ADSL X5 User Guide 6 Verify that your Internet connecti on is working. Open your Web browser and try to c onnect to a familiar Web address. If you connect successfully, your installation is complete and you are ready to browse the Web! If you want to connect more computers or a network d evice to the X5, continue with the next section, Connectin[...]
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Chapter 1: Installation Instructio ns 23 Once your initial computer has been successfully connected to the Web, you can now conne ct the other computers and/or a network device. • To connect additional com puters directly to the X5, see the next section. • To connect a net work device to the X5, see page 24 . T o Connect Additional Computers 1 [...]
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24 ADSL X5 User Guide T o Connect a Network Device This section provides general inst ructions for connec ting a network device (such as a wireless access point, r outer, hub, or switch) to the X5. For information a bout setting up your network device, please refer to the docume ntation that came with that device. 1 Plug one end of an Ethernet cabl[...]
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Chapter 1: Installation Instructio ns 25 R emoving the X5 Software If you have a Windows computer and w ant to remove your X5— for instance, if you move your computer to a location without ADSL service—you should re move the software before disconnecting the hardwa re. Note: Because Macintosh and Linux computers do not require the X5 software b[...]
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26 ADSL X5 User Guide Universal Plug and Play The X5 is enabled for Universal Plug and Play (UPnP ™ ). This means that other devices pl ugged into your computer or network (for example, a gami ng application, router, or stand-al one firewall) that use UPnP will automatically detect the X5 and make the needed configurations for them to w ork toget[...]
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Chapter 2. Monitoring Status 27 2 Status Monitoring This chapter discusses ho w to check the status of your modem and its ADSL connectio n. Most users can skip th is chapter, as it is primarily for advanced users and for those who are instru cted by their Internet service provider or Zoom Technical Suppo rt to verify settings, usually for troublesh[...]
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28 ADSL X5 User Guide Monitoring System Status If you want to check the overall system status, click the System Status icon at the top of any pa ge in the Zoom Configura tion Manager. (If you forgot h ow to log in to the Zoom Configuration Manager, see page 13 .) The System Status page pr ovides information about many aspe cts of your X5, including[...]
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Chapter 2. Monitoring Status 29 Monitoring ADSL Status If you want to check the status of your ADSL connection, cli ck the ADSL Status icon at the top of t he Zoom Configuration Manager. (If you forgot how to log in to th e Zoom Configuration Manager, see page 13 .) The ADSL Status page provides information about your ADSL connection. For example, [...]
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30 3 Advanced Setup Options The options that are set by default when the X5 is installed are sufficient for most users. However, those tha t want or need to change the X5’s setting s can do so using the Advanced Setup page. This chapter explains how to specify advanced options. The information in this chapter applies to you if: • Your Internet [...]
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31 How T o Use the Advanced Options Configuring the X5 for the situati ons described at the beginning of this chapter requires the use of the Advanced Setup page . To access this page, click the Advanced Setup icon at the top of any page in the Zoom Configur ation Manager. (If you forgot how to log in to the Zoom Config uration Manager, see page 13[...]
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32 ADSL X5 User Guide Tip: If you plan to specify advanced options, you can view detailed information about eac h option in the online help. To open the help, click the button for t he settings you want to specify (for example, the Firewall button to o pen the Firewall Configuration page), then click the Help icon at the top of the screen to ope n [...]
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33 This button… Opens a page that lets you… IP Filtering Set up rules to control the forwarding of inc oming and outgoing data bet ween your LAN and the Internet and within your LAN. F or example, you can create IP filter rules to block attempts by certain computers on your LA N to access certain types of data or Internet locations. You can als[...]
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34 ADSL X5 User Guide This button… Opens a page that lets you… RIP Specify whether the X5 can co mmunicate with other routing devices and, if so, on which interfaces. It also lets you specif y how long routes remain in memory. LA N Specify the settings that control the connecti on between the X5 modem and yo ur Ethernet jack or USB port (depend[...]
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35 Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting. The following table lists each button in the Status group and gives a brief description of the set tings you can specify. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the page you ar[...]
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36 ADSL X5 User Guide Administration Buttons The buttons in the Administration group are typicall y used for administrative tasks, such as diagnostic testing, upgrading firmware, changing your Zoom Con figuration Manager password, et c. Click a button below, then click the Help icon at the top of the screen to open an online help topic about the pa[...]
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37 Changing Y our W AN Settings Use the WAN Conf igurat ion page to ch ange your Wide Area Network (WAN) settings and to specify a static IP address (if you have arranged/paid for one ). To open this page, click the WAN Configuration button on the Advanced Setup page. Important! If you want to use static IP addressing, see Using Static IP Addressin[...]
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38 ADSL X5 User Guide Changing Y our Firewall Settings Use the Firewall Configuration page to change the X5’s firewall settings. To open this page, click the Firewall button in the Configuration section of the Advanced Setup page. When you install the X5, a firewall is automatically established to offer your computer prote ction as you use the In[...]
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39 Changing User Names and P asswords Use the User Configuration page to manage the user names and passwords that can access the Zo om Configuration Man ager. To open this page, click the Us er Configuration button, located in the Administrat ion group on the Advanced Setup page. When you installed the X5 and tried to open th e Zoom Configuration M[...]
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40 ADSL X5 User Guide 5 In the Confirm Password box, enter t he new password again to confirm it. 6 Click Save Changes . A message appears to let you know t hat the password has been changed. Click Close to return to the User Configuration page. 7 Click Write Settings to Flash . In addition, you can also create additiona l logins (that is, user nam[...]
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41 Backing Up Y our Configuration Use the Backup/Restore Config page to back up your current configuration or restore an old configuration to your X5. To open this page, click the Backup/Restore Config button, located in th e Administration group on the Advanced Setup page. Users who change the configuration settings for the X5 may w ant to back up[...]
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42 ADSL X5 User Guide To restore a configuration 1 On the Backup/Restore Config page, click Browse and navigate to the file cont aining the configuration to which y ou want the X5 restored. 2 Click Upload . For more information about backing up and restoring your customized settings, click the Help icon at the top of the scree n while you are on th[...]
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43 R estoring Default Settings If you have changed the system se ttings on your X5 and for some reason want to restore them to th e factory default settings, you can do so in one of two ways: You can per form a software reset or a hard reset . To reset using the X5’s Web interface If you can open your Web browser a nd access your X5’s user inte[...]
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44 ADSL X5 User Guide Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow or block traffic comi ng into your computer from the Internet. To open this page, click the IP Filtering button in th e Configuration section of the Advanced Setup page. To filter Internet traffic, y ou must define one or more rules (that is, c[...]
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45 Appendix A ADSL Internet Settings Tables These tables are for customers whose ser vice providers do not supply them with the ADSL settings to c onnect to the Internet. Many ADSL providers use different settings depe nding on the region in which they are operating, whi ch is why there may be more than one setti ng for your service provider. We po[...]
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46 ADSL X5 User Guide Service Provider VPI VCI Encapsulation SBC (1) 0 35 PPPoE LLC SBC (2) 0 35 1483 Bridged IP LL C SBC (3) 8 35 1483 Bridged IP LL C Socket (1) 8 35 1483 Bridged IP LLC Socket (2) 0 35 1483 Bridged IP LLC Socket (3) 0 35 PPPoE LLC Sonic 0 35 1483 Bridged IP LL C Sprint (Embarq) (1) 0 35 PPPoA LLC Sprint (Embarq) (2) 8 35 PPPoE LL[...]
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47 Service Provider VPI VCI Encapsulation Italy 8 35 PPPoA VC-MUX Jamaica (1) 8 35 PPPoA VC-MUX Jamaica (2) 0 35 PPPoA VC-MUX Jamaica (3) 8 35 1483 Bridged IP LLC SNAP Jamaica (4) 0 35 1483 Bridged IP LLC SNAP Kazakhstan 0 33 PPPoA VC-MUX Mexico 8 35 PPPoE LLC Netherlands-Baby XL 0 34 1483 Bridged IP LL C Netherlands-BBNED 0 35 PPPoA VC-MUX Netherl[...]
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Appendix B Front and Back Panels The front panel of the X5 l ooks like this: The following tabl e describes the LEDs on the front panel. LED Description POWER Lights when the X5 is plugged into a po wer source. ETHERNET 1 2 3 4 Lights when the corresponding ETHERNET port of the X5 is connected to the Ethernet port of a powered-up device. Blinks whe[...]
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49 The back panel of the X5 looks like this: Port or button Description DSL Connects the modem to the ADSL telephone wall jack. USB Connects the modem to the Ethernet port of a Windo w s computer. ETHERNET 4 3 2 1 Ports for connecting the modem to an access point, a network hub, or the Ethernet port of a computer. RESET Resets the modem to its fact[...]
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50 Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux c omputer, you must ensure that your computer’s TCP/IP netw ork settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings. This is because your [...]
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51 Macintosh TCP/IP Settings How you configure your Macintosh computer’s network settings differs, depending on your Mac OS. For OS X, follow the instructions below . Otherwise, go to page 52 . Mac OS X 1 From the Dock , choose System Preferences and then Network to display the Network pane. (For OS X 3, you also have to click the Configure butto[...]
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52 ADSL X5 User Guide Mac OS 7.6.1 - 9.2.2 1 From the Apple menu, choose Control Panels and then TCP/IP to display the TCP/IP Window. 2 Under Connect via:, select Ethernet built-in . 3 Under Configure:, select Using DHCP Server . Do not enter anything in the DHC P Client ID field. 4 Close the TCP/IP Window. You will be asked if you want to save the[...]
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53 Linux TCP/IP Settings The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your partic ular version’s documentation . Note: If you have more than one network card installed, you will need to pick distinct Ethernet identifiers for each (eth0, e th1, eth2, and so forth). If you select an i[...]
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54 ADSL X5 User Guide Windows TCP/IP Settings How you configure your Window s computer’s network settings differs, depending on your ope rating system. Windows XP 1 Open the Internet Protocol (TCP/ IP) Properties dialog box. a From the desktop, click th e Start button, point to Control Panel , and then click Network and Internet Connections . b C[...]
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55 Windows 2000 1 Open the Internet Protocol (TCP/ IP) Properties dialog box. a From the desktop, click th e Start button, point to Settings , then Network a nd Dial-up Connections . b Right-click the Local Area Connection icon, and select Properties . c Select your NIC card’s TCP/IP entry (it s hould include “TCP/IP” in it, but not “AOL,?[...]
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56 ADSL X5 User Guide Windows 98/Me 1 Open the Internet Protocol (TCP/ IP) Properties dialog box. a From the desktop, click th e Start button, point to Settings , then Control Panel . b Double-click the Network icon to display the Networ k dialog box. c Select your NIC card’s TCP/IP entry (it s hould include “TCP/IP” in it, but not “AOL,”[...]
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Appendix D. Troubleshooting 57 Appendix D Troubleshooting The following are some problems y ou may experience and some possible solutions to remedy the situation. Problem My X5’s DSL light is solidly lit, but I cannot connect to the Internet. Solution First, perform a power cy cle on your computer and the X5. Take the following steps in the order[...]
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58 ADSL X5 User Guide ¾ If you manually configured your mod em, open the Basic Setup page, ensure that MANUAL is selected, then ente r the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash . • Verify that your service provider’s ADSL connection is functioning prope rly. (Place a call to your se[...]
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59 Windows XP Window s 98/Me/2000 a. On the Welcome to the New Connection Wizard dialog box, click Next . (If you see a Location Information dialog box, click Cancel and then when asked if you are sure you want to cancel, click Yes to return to the Welcome di alog box.) b. On the Network Connection Ty pe dialog box, select Connect to the Internet ,[...]
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60 ADSL X5 User Guide Problem My X5’s DSL light continually blinks an d does not stay solidly lit. Solution There are several issues that could cause this problem. Che ck these items: • Ensure that the phone cord is fi rmly plugged into the wall jack and the ADSL jack on the back of the X5 . • Verify that the jack the phone cord is co nnected[...]
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61 • If you are using a Windows computer, perform a Release/Renew operatio n: ¾ Windows 2000/XP: From the desktop, click the Start button, then point to Progr ams , point to Accessories , and then select Command Prom pt . Type ipconfig /all and press the Enter key on your keyboard . In the subsequent dialog box, make sure the NIC adap ter is hig[...]
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62 ADSL X5 User Guide Problem The computer on which I installed th e X5 software is connected to the Web, but the computers connected through my network device cannot access the Internet. Solution The problem is most likely with your network device (such as a wireless access point, router, hub, or switch). Check these items: • Try rebooting each [...]
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63 Appendix E R egulatory Information U.S. FCC Part 68 Statement This equipment co mplies with Part 68 of the FC C rules and the requir ements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US: AAAEQ##T XXXX. If requested, this number must be provided to the telephon[...]
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64 ADSL X5 User Guide U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to compl y with the limits for a C lass B digital device, pursuant to part 15 of the FCC Rules. Thes e limits are designed to p rovide reasonable protection against ha rmful interf erence in a residential inst allation. This equipment generates , use[...]
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65 Safety Notices CAUT ION: To reduce the risk of fire, use the supplied p hone cord or an AWG 26 or larger UL-listed or CSA-c ertified telecommunicat ion line cord. Do not use this product near wat er – for exam ple, in a we t basement or near a sw immin g pool. Avoid using this product during an ele ctrical storm. There may b e a remote risk of[...]
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Declaration of Conformity Declaration of Conf ormity Overen sstemmelseserk læring Confor miteitsverklaring van de EU Déclaration de conformité Konformitätserklärung Δήλωση Συμμόρφ ωσης Di chiarazione di conformità Dekl aracja zgodno ś ci Decl aração de Conformidade Decl aración de conformidad Konformitetsdeklaration Cam k[...]