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Zoom CableModem manual

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Table of contents for the manual

  • Page 1

    USER’S MANUAL CableModem Zoom Zoom USB Cable Modem[...]

  • Page 2

    NOTICE This doc ument c ontains pro prietary info rmation pr otected by c opyright, an d this User’s Ma nua l and all the a ccomp a ny i ng ha rd ware, software , a nd docum entation are c opyrighted. All rights are r eserved. No part of this document may b e photocopie d or reprod uce d by mecha ni ca l, e lectronic, or other means in an y form.[...]

  • Page 3

    Contents G ETTING S TARTED ............................................................... 1 C ABLE M ODEM S ERVICE ........................................................... 1 S YSTEM R EQ UIREMENTS ........................................................... 2 W HAT Y OU W ILL N EED F OR I NSTALLATION ................................... 2 1. I NS[...]

  • Page 4

    [...]

  • Page 5

    Gettin g Started 1 Getting Started Your Zoom ® USB (Uni versal Serial Bus) Cabl e Modem is designed to connect your personal computer to the Internet through the same cable that you use for televi si on reception. A cable modem provides several advantages over traditional dial- up analog modems: • Transmis sion speeds ar e much faster. B ecause [...]

  • Page 6

    2 Zoom USB Cable Modem Use r’s Manual System Requirements • A computer running Windows ® 98, Windows Me (Millennium Edition), or Windows 2000. • A USB port on your computer. If you do not have one, you will need to acquire a USB expansion card and install it in an available PCI slot. What Y ou Will Need For Inst allation In addition to th is[...]

  • Page 7

    Gettin g Started 3 In addition to the items packaged with your modem, you will need the following items to complete your installation. • Cable modem service provided by your cable company. Th e service must be DOCSIS (Data Over Cable Ser vice Interf ace Specification) compatible. • A power outlet. • A cable TV outlet. • The proper length of[...]

  • Page 8

    4 Zoom USB Cable Modem Use r’s Manual[...]

  • Page 9

    Installing Yo u r Cable M o d em 5 1 Installing Your Cable Modem Note: If your cable company provides you with an installation procedure, follow it ins tead of the procedure des cribed in this chapter. This chap ter illustra tes a typ ical cable inst allation in your home or office and describes how to connect the Zoom Cable Modem to your computer.[...]

  • Page 10

    6 Zoom USB Cable Modem Use r’s Manual The diagram below shows a typical cable modem installation. The cable modem should be placed on a port of the first splitter inside your home or office, and should be kept on a separate circuit from your cable television ser vice. It is poss ible that the signal coming f rom the cable modem back to the cable [...]

  • Page 11

    Installing Yo u r Cable M o d em 7 Making the Connections Connecting your cable modem is simple. T ypical connections are shown below. Coaxial cab le US B c a bl e (Do not conne ct until aft er you inst all t he dr iv er ) Power ada pter CAUTION Locate the modem so that there is one inch of f ree space between its t op and sides and any other devic[...]

  • Page 12

    8 Zoom USB Cable Modem Use r’s Manual Multiple USB-compatible devices can share one USB port through the use of a hub or s plitter cables. B ecause the Zoom USB Cable Modem is a high-s peed network device, we advise against s haring its USB port with low-speed peripher als such as keyboards , printers, or joys ticks. However, you can s hare the p[...]

  • Page 13

    Installing Yo u r Cable M o d em 9 After the modem c ompletes a self-te st, it synchronizes with the cable network. During this process, the SYNC light blinks, rapidly at first, then slowly. The USB and ACT lights may flicker briefly. Note: Synchronization may take several minutes. When the process is complete, the SYNC light becomes steady On. For[...]

  • Page 14

    10 Zoom USB Cable Modem Use r’s Manual 5 When the Zoom Cable Modem Driver Installation s creen reappears, click the Close box to exit. 6 Shut down your computer and complete the f ollowing steps to connect the USB cable and finis h the installati on. USB Cable Connect ion Note : The driver must be installed before you connect the USB cable. 1 Con[...]

  • Page 15

    Installing Yo u r Cable M o d em 11 Windows 98/Me N etwork Settings To configure network settings on a computer running Windows 98/Me, follow thes e steps. Note: The dialog boxes shown below are representative of a typical computer. Individual computer dialog boxes may vary. 1 From your computer’s desktop, click Start | Settings | Control Panel ,[...]

  • Page 16

    12 Zoom USB Cable Modem Use r’s Manual 2 In the Network dialog box, if TCP/IP is not listed, click the Add button. 3 In the Select Network Component Type dialog box, click to highlight Protocol and then click Add . 4 In the Select Network Protocol dialog box, under Manufacturers , click to highlight Microsoft . Under Netw ork Protocols , click to[...]

  • Page 17

    Installing Yo u r Cable M o d em 13 5 In the Network dialog box there should now be an entry for TCP/IP . (Click NO if you are asked to res tart your computer.) Highlight TCP/ IP and click Properties .[...]

  • Page 18

    14 Zoom USB Cable Modem Use r’s Manual 6 The TCP/I P Properties dialog box is displayed. In the IP Address tab, click Obtain an IP address automatically .[...]

  • Page 19

    Installing Yo u r Cable M o d em 15 7 Click the WINS Con figur atio n tab. Click Use DHCP for WINS Resolution and click OK . 8 The Network dialog box from Step 1 is displayed again. Make sure TCP/IP is highlighted, and click OK to enable your setting s. 9 If prompted, insert the Windows 98/Me CD-ROM and click OK . 10 If prompted, r estart the compu[...]

  • Page 20

    16 Zoom USB Cable Modem Use r’s Manual Windows 2000 Network Settings To configure network settings on a computer running Windows 2000, follow these steps. Note: The dialog boxes shown below are typical. Individual computer dialog boxes may vary. 1 From your computer’s desktop, click Start | Settings | Network and Dial-Up Connections . 2 The Net[...]

  • Page 21

    Installing Yo u r Cable M o d em 17 4 In the Select Network Protocol dialog box, click to highlight Internet Protocol (TCP/IP) and click OK . 5 The Local Area Connection Properties dialog box from Step 3 is displayed. Click to select Internet Protocol (TCP/IP) , and then click Properties .[...]

  • Page 22

    18 Zoom USB Cable Modem Use r’s Manual 6 In the Internet Protocol (TCP/IP) Properties dialog box, select Obtain an IP address automatically , and Obtain DNS server addr ess automatically . Click OK to enable your settings. 7 The Local Area Connection Properties dialog box from Step 3 is displayed again. Click OK . 8 If prompted, insert the Window[...]

  • Page 23

    Configu r ing Your Br owser 19 2 Configuring Your Browser An Internet browser is a program used to find and displ ay Web pages. To find a page, the brow ser must connect to the Internet, via either phone lines or a LAN (Local Area Network). When using a cable modem, you need to set the browser to connect to the Internet via a LAN. This chapter desc[...]

  • Page 24

    20 Zoom USB Cable Modem Use r’s Manual If you click LAN Settings , the following dialog box is displayed. Select the Automatically detect settings check box. Click OK . Netscape Navigator Start Netscape Naviga tor. Click Edit and then click Preferences . The Preferences dialog box appears. Click the Advanced option, and then click Proxies . Selec[...]

  • Page 25

    Using Your Cable Modem 21 3 Using Your Cable Modem Once you’ve installed the modem and confi gured your brow ser to use a LAN, connectin g to the I nternet is as simple as clicking the icon that corresponds to the desired Internet appli cation. Note: At this time you may also want to install and use other software, s uch as the programs furnished[...]

  • Page 26

    22 Zoom USB Cable Modem Use r’s Manual Note: If your cable TV s ervice is interrupted, your cable modem service will also be interrupted. If you are unable to connect to the Internet, or if your browser notes that it is unable to find a selected UR L, check to make sur e that your cable TV service is operational. If not, contact your cable servic[...]

  • Page 27

    Append ix A: Fro nt Panel Infor mation 23 Appendix A Front Panel Information After you’ve correctly install ed the Zoom Cabl e Modem, the READY READY READY READY light, SYNC SYNC SYNC SYNC light, a nd USB USB USB USB li ght go on to i ndicate that the modem is fully operat ional. LIGHT NAME MODE STATUS READY On Power is on. USB On The USB comp ut[...]

  • Page 28

    24 Zoom USB Cable Modem Use r’s Manual Appendix B Troubleshooting This section provides ti ps for troubleshooting your cable modem in the event of minor problems. By referring to these tips, you may be able to quic k ly correct the problem and avoid a call to Techni cal Support. In addition, you shoul d check our Web site and the Cable Modem F re[...]

  • Page 29

    Appendix B: Troubleshootin g 25 Problem: The power to my cable modem goes on and off. Solution: Check that you are us ing the adapter that came with your cable modem. Problem: I receive the m essage “Unknown Network Adapter. ” Solution: This problem can occur if a USB adapter is physically present and was r ecognized by Plug-and-Play, but th e [...]

  • Page 30

    26 Zoom USB Cable Modem Use r’s Manual Problem: The Cable Modem’s SY NC light blinks for 5 minutes, goes off, comes on again and repeats. Solution: • Make sure the connection is secure. • Check with your cable service provider to make sure that high speed access is available and running. • In rare instances , the cable signal may be low. [...]

  • Page 31

    Append ix C: Reg u la tory Info r mation 27 Appendix C Regulatory Information FCC Part 15 Emission s Stat ement This equipment has been tested and found to comply with the limits for a C lass B digital device, pu rsuant to part 15 of the FCC Rules. These limits are d esigned to provide reasonable protection ag ainst harm ful interference in a resid[...]

  • Page 32

    0951-B 27145 ©2001 Reference Information We recommend that you take a few moments to fill in the following information for your future reference . In the event you need to call Customer Support, you will need the information below. Zoom Cable Modem Model ________________________ (located on the box) Serial Number ________________________ (located [...]